{ "uri": "https://www.find-tender.service.gov.uk/api/1.0/ocdsRecordPackages/ocds-h6vhtk-05e4ac", "publisher": { "name": "Cabinet Office", "scheme": "GB-GOR", "uid": "D2", "uri": "https://www.gov.uk/government/organisations/cabinet-office" }, "publishedDate": "2026-02-02T09:11:17Z", "license": "http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/", "publicationPolicy": "https://www.gov.uk/government/publications/open-contracting", "version": "1.1", "extensions": [ "https://standard.open-contracting.org/profiles/eu/latest/en/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_amendment_rationale_classifications_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_budget_breakdown_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_contract_completion_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_documentation_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_pagination_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_suitability_extension/master/extension.json", "https://raw.githubusercontent.com/portaledcahn/ocds_Links_extension/main/extension.json", "https://raw.githubusercontent.com/cabinetoffice/ocds_uk_extension/main/extension.json" ], "packages": [ "https://www.find-tender.service.gov.uk/api/1.0/ocdsRecordPackages/ocds-h6vhtk-05e4ac" ], "records": [ { "ocid": "ocds-h6vhtk-05e4ac", "releases": [ { "ocid": "ocds-h6vhtk-05e4ac", "id": "075357-2025", "tag": [ "tender" ], "date": "2025-11-19T15:55:09Z", "initiationType": "tender", "parties": [ { "name": "Aspire Housing", "id": "GB-PPON-PTCP-1774-DYCR", "identifier": { "scheme": "GB-PPON", "id": "PTCP-1774-DYCR" }, "address": { "streetAddress": "Kingsley, The Brampton", "locality": "Newcastle Under Lyme", "postalCode": "ST5 0QW", "country": "GB", "countryName": "United Kingdom", "region": "UKG24" }, "contactPoint": { "email": "contracts@aspirehousing.co.uk" }, "roles": [ "buyer" ], "details": { "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicAuthoritySubCentralGovernment", "description": "Public authority - sub-central government" } ] } } ], "buyer": { "id": "GB-PPON-PTCP-1774-DYCR", "name": "Aspire Housing" }, "tender": { "id": "ID588", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "Out of Hours Contact Centre", "description": "Aspire Housing (referred to as \"Aspire\") is looking to appoint a provider of an Out of Hours Contact Centre provision for a contract commencing in April 2026 for a term of 3 years with the option to extend for a further 2 years, details of which are included in the enclosed documents.", "status": "active", "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "79510000", "description": "Telephone-answering services" } ], "deliveryAddresses": [ { "region": "UKG", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "1" } ], "value": { "amountGross": 90000, "amount": 72000, "currency": "GBP" }, "procurementMethod": "open", "procurementMethodDetails": "Below threshold - open competition", "mainProcurementCategory": "services", "aboveThreshold": false, "submissionMethodDetails": "https://in-tendhost.co.uk/aspirehousing/", "submissionTerms": { "electronicSubmissionPolicy": "allowed" }, "tenderPeriod": { "endDate": "2025-12-12T12:00:00Z" }, "otherRequirements": { "reservedParticipation": [ "smeVcse" ], "reservedParticipationLocation": { "gazetteer": { "scheme": "GB-ONS", "identifiers": [ "K02000001" ] }, "description": null } }, "lots": [ { "id": "1", "status": "active", "value": { "amountGross": 90000, "amount": 72000, "currency": "GBP" }, "suitability": { "sme": true, "vcse": true }, "contractPeriod": { "startDate": "2026-04-01T00:00:00+01:00", "endDate": "2029-03-31T23:59:59+01:00", "maxExtentDate": "2031-03-31T23:59:59+01:00" }, "hasRenewal": true, "renewal": { "description": "Option to extend for a further 2x 12 month periods" }, "awardCriteria": { "description": "60% Quality / 40% Price" } } ], "documents": [ { "id": "075357-2025", "documentType": "tenderNotice", "noticeType": "UK4", "description": "Tender notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/075357-2025", "datePublished": "2025-11-19T15:55:09Z", "format": "text/html" } ] }, "language": "en", "extensions": [ "https://standard.open-contracting.org/profiles/eu/latest/en/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_amendment_rationale_classifications_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_budget_breakdown_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_contract_completion_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_documentation_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_pagination_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_suitability_extension/master/extension.json", "https://raw.githubusercontent.com/portaledcahn/ocds_Links_extension/main/extension.json", "https://raw.githubusercontent.com/cabinetoffice/ocds_uk_extension/main/extension.json" ] }, { "id": "008738-2026", "tag": [ "award", "contract" ], "date": "2026-02-02T09:11:17Z", "initiationType": "tender", "ocid": "ocds-h6vhtk-05e4ac", "parties": [ { "name": "Aspire Housing", "id": "GB-PPON-PTCP-1774-DYCR", "identifier": { "scheme": "GB-PPON", "id": "PTCP-1774-DYCR" }, "address": { "streetAddress": "Kingsley, The Brampton", "locality": "Newcastle Under Lyme", "postalCode": "ST5 0QW", "country": "GB", "countryName": "United Kingdom", "region": "UKG24" }, "contactPoint": { "email": "contracts@aspirehousing.co.uk" }, "roles": [ "buyer" ], "details": { "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicAuthoritySubCentralGovernment", "description": "Public authority - sub-central government" } ] } }, { "name": "ORBIS PROTECT LIMITED", "id": "GB-COH-02476859", "identifier": { "scheme": "GB-COH", "id": "02476859" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PCJJ-5321-VCHP" } ], "address": { "streetAddress": "Beaufort House", "locality": "Uxbridge", "postalCode": "UB8 1QG", "country": "GB", "countryName": "United Kingdom", "region": "UKI74" }, "contactPoint": { "email": "bidteam@orbisprotect.com" }, "roles": [ "supplier" ], "details": { "url": "http://www.orbisprotect.com", "scale": "large", "vcse": false } } ], "buyer": { "id": "GB-PPON-PTCP-1774-DYCR", "name": "Aspire Housing" }, "tender": { "id": "ID588", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "Out of Hours Contact Centre", "description": "Aspire Housing (referred to as \"Aspire\") is looking to appoint a provider of an Out of Hours Contact Centre provision for a contract commencing in April 2026 for a term of 3 years with the option to extend for a further 2 years.", "status": "complete", "procurementMethod": "open", "procurementMethodDetails": "Below threshold - open competition", "lots": [ { "id": "1", "status": "complete" } ] }, "awards": [ { "id": "1", "status": "active", "mainProcurementCategory": "services", "suppliers": [ { "id": "GB-COH-02476859", "name": "ORBIS PROTECT LIMITED" } ], "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "79510000", "description": "Telephone-answering services" } ], "deliveryAddresses": [ { "region": "UKG2", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "1" } ], "relatedLots": [ "1" ] } ], "contracts": [ { "id": "1", "awardID": "1", "title": "Out of Hours Contact Centre", "status": "active", "period": { "startDate": "2026-04-01T00:00:00+01:00", "endDate": "2029-03-31T23:59:59+01:00", "maxExtentDate": "2031-03-31T23:59:59+01:00" }, "hasRenewal": true, "renewal": { "description": "2x 12month option to extend" }, "value": { "amountGross": 103647, "amount": 82917, "currency": "GBP" }, "aboveThreshold": false, "dateSigned": "2026-01-28T00:00:00Z", "agreedMetrics": [ { "id": "1", "title": "Call Handling SLA" }, { "id": "2", "title": "Abandonment Rates less than 5%" }, { "id": "3", "title": "Number of calls Answered" } ], "documents": [ { "id": "008738-2026", "documentType": "contractNotice", "noticeType": "UK7", "description": "Contract details notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/008738-2026", "datePublished": "2026-02-02T09:11:17Z", "format": "text/html" } ] } ], "language": "en", "extensions": [ "https://standard.open-contracting.org/profiles/eu/latest/en/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_amendment_rationale_classifications_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_budget_breakdown_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_contract_completion_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_documentation_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_pagination_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_suitability_extension/master/extension.json", "https://raw.githubusercontent.com/portaledcahn/ocds_Links_extension/main/extension.json", "https://raw.githubusercontent.com/cabinetoffice/ocds_uk_extension/main/extension.json" ] } ], "compiledRelease": { "tag": [ "compiled" ], "id": "ocds-h6vhtk-05e4ac-2026-02-02T09:11:17Z", "date": "2026-02-02T09:11:17Z", "ocid": "ocds-h6vhtk-05e4ac", "initiationType": "tender", "parties": [ { "id": "GB-PPON-PTCP-1774-DYCR", "name": "Aspire Housing", "identifier": { "scheme": "GB-PPON", "id": "PTCP-1774-DYCR" }, "address": { "streetAddress": "Kingsley, The Brampton", "locality": "Newcastle Under Lyme", "postalCode": "ST5 0QW", "country": "GB", "countryName": "United Kingdom", "region": "UKG24" }, "contactPoint": { "email": "contracts@aspirehousing.co.uk" }, "roles": [ "buyer" ], "details": { "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicAuthoritySubCentralGovernment", "description": "Public authority - sub-central government" } ] } }, { "id": "GB-COH-02476859", "name": "ORBIS PROTECT LIMITED", "identifier": { "scheme": "GB-COH", "id": "02476859" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PCJJ-5321-VCHP" } ], "address": { "streetAddress": "Beaufort House", "locality": "Uxbridge", "postalCode": "UB8 1QG", "country": "GB", "countryName": "United Kingdom", "region": "UKI74" }, "contactPoint": { "email": "bidteam@orbisprotect.com" }, "roles": [ "supplier" ], "details": { "url": "http://www.orbisprotect.com", "scale": "large", "vcse": false } } ], "buyer": { "id": "GB-PPON-PTCP-1774-DYCR", "name": "Aspire Housing" }, "tender": { "id": "ID588", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "Out of Hours Contact Centre", "description": "Aspire Housing (referred to as \"Aspire\") is looking to appoint a provider of an Out of Hours Contact Centre provision for a contract commencing in April 2026 for a term of 3 years with the option to extend for a further 2 years.", "status": "complete", "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "79510000", "description": "Telephone-answering services" } ], "deliveryAddresses": [ { "region": "UKG", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "1" } ], "value": { "amountGross": 90000, "amount": 72000, "currency": "GBP" }, "procurementMethod": "open", "procurementMethodDetails": "Below threshold - open competition", "mainProcurementCategory": "services", "aboveThreshold": false, "submissionMethodDetails": "https://in-tendhost.co.uk/aspirehousing/", "submissionTerms": { "electronicSubmissionPolicy": "allowed" }, "tenderPeriod": { "endDate": "2025-12-12T12:00:00Z" }, "otherRequirements": { "reservedParticipation": [ "smeVcse" ], "reservedParticipationLocation": { "gazetteer": { "scheme": "GB-ONS", "identifiers": [ "K02000001" ] } } }, "lots": [ { "id": "1", "status": "complete", "value": { "amountGross": 90000, "amount": 72000, "currency": "GBP" }, "suitability": { "sme": true, "vcse": true }, "contractPeriod": { "startDate": "2026-04-01T00:00:00+01:00", "endDate": "2029-03-31T23:59:59+01:00", "maxExtentDate": "2031-03-31T23:59:59+01:00" }, "hasRenewal": true, "renewal": { "description": "Option to extend for a further 2x 12 month periods" }, "awardCriteria": { "description": "60% Quality / 40% Price" } } ], "documents": [ { "id": "075357-2025", "documentType": "tenderNotice", "noticeType": "UK4", "description": "Tender notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/075357-2025", "datePublished": "2025-11-19T15:55:09Z", "format": "text/html" } ] }, "language": "en", "extensions": [ "https://standard.open-contracting.org/profiles/eu/latest/en/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_amendment_rationale_classifications_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_budget_breakdown_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_contract_completion_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_documentation_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_pagination_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_suitability_extension/master/extension.json", "https://raw.githubusercontent.com/portaledcahn/ocds_Links_extension/main/extension.json", "https://raw.githubusercontent.com/cabinetoffice/ocds_uk_extension/main/extension.json" ], "awards": [ { "id": "1", "status": "active", "mainProcurementCategory": "services", "suppliers": [ { "id": "GB-COH-02476859", "name": "ORBIS PROTECT LIMITED" } ], "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "79510000", "description": "Telephone-answering services" } ], "deliveryAddresses": [ { "region": "UKG2", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "1" } ], "relatedLots": [ "1" ] } ], "contracts": [ { "id": "1", "awardID": "1", "title": "Out of Hours Contact Centre", "status": "active", "period": { "startDate": "2026-04-01T00:00:00+01:00", "endDate": "2029-03-31T23:59:59+01:00", "maxExtentDate": "2031-03-31T23:59:59+01:00" }, "hasRenewal": true, "renewal": { "description": "2x 12month option to extend" }, "value": { "amountGross": 103647, "amount": 82917, "currency": "GBP" }, "aboveThreshold": false, "dateSigned": "2026-01-28T00:00:00Z", "agreedMetrics": [ { "id": "1", "title": "Call Handling SLA" }, { "id": "2", "title": "Abandonment Rates less than 5%" }, { "id": "3", "title": "Number of calls Answered" } ], "documents": [ { "id": "008738-2026", "documentType": "contractNotice", "noticeType": "UK7", "description": "Contract details notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/008738-2026", "datePublished": "2026-02-02T09:11:17Z", "format": "text/html" } ] } ] }, "versionedRelease": { "ocid": "ocds-h6vhtk-05e4ac", "initiationType": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "tender" } ], "parties": [ { "id": "GB-PPON-PTCP-1774-DYCR", "name": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "Aspire Housing" } ], "identifier": { "scheme": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "GB-PPON" } ], "id": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "PTCP-1774-DYCR" } ] }, "address": { "streetAddress": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "Kingsley, The Brampton" } ], "locality": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "Newcastle Under Lyme" } ], "postalCode": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "ST5 0QW" } ], "country": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "GB" } ], "countryName": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "United Kingdom" } ], "region": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "UKG24" } ] }, "contactPoint": { "email": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "contracts@aspirehousing.co.uk" } ] }, "roles": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": [ "buyer" ] } ], "details": { "classifications": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": [ { "scheme": "UK_CA_TYPE", "id": "publicAuthoritySubCentralGovernment", "description": "Public authority - sub-central government" } ] } ] } }, { "id": "GB-COH-02476859", "name": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": "ORBIS PROTECT LIMITED" } ], "identifier": { "scheme": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": "GB-COH" } ], "id": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": "02476859" } ] }, "additionalIdentifiers": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": [ { "scheme": "GB-PPON", "id": "PCJJ-5321-VCHP" } ] } ], "address": { "streetAddress": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": "Beaufort House" } ], "locality": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": "Uxbridge" } ], "postalCode": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": "UB8 1QG" } ], "country": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": "GB" } ], "countryName": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": "United Kingdom" } ], "region": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": "UKI74" } ] }, "contactPoint": { "email": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": "bidteam@orbisprotect.com" } ] }, "roles": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": [ "supplier" ] } ], "details": { "url": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": "http://www.orbisprotect.com" } ], "scale": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": "large" } ], "vcse": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": false } ] } } ], "buyer": { "id": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "GB-PPON-PTCP-1774-DYCR" } ], "name": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "Aspire Housing" } ] }, "tender": { "id": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "ID588" } ], "legalBasis": { "id": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "2023/54" } ], "scheme": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "UKPGA" } ], "uri": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "https://www.legislation.gov.uk/ukpga/2023/54/contents" } ] }, "title": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "Out of Hours Contact Centre" } ], "description": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "Aspire Housing (referred to as \"Aspire\") is looking to appoint a provider of an Out of Hours Contact Centre provision for a contract commencing in April 2026 for a term of 3 years with the option to extend for a further 2 years, details of which are included in the enclosed documents." }, { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": "Aspire Housing (referred to as \"Aspire\") is looking to appoint a provider of an Out of Hours Contact Centre provision for a contract commencing in April 2026 for a term of 3 years with the option to extend for a further 2 years." } ], "status": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "active" }, { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": "complete" } ], "items": [ { "id": "1", "additionalClassifications": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": [ { "scheme": "CPV", "id": "79510000", "description": "Telephone-answering services" } ] } ], "deliveryAddresses": [ { "region": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "UKG" } ], "country": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "GB" } ], "countryName": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "United Kingdom" } ] } ], "relatedLot": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "1" } ] } ], "value": { "amountGross": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": 90000 } ], "amount": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": 72000 } ], "currency": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "GBP" } ] }, "procurementMethod": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "open" } ], "procurementMethodDetails": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "Below threshold - open competition" } ], "mainProcurementCategory": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "services" } ], "aboveThreshold": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": false } ], "submissionMethodDetails": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "https://in-tendhost.co.uk/aspirehousing/" } ], "submissionTerms": { "electronicSubmissionPolicy": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "allowed" } ] }, "tenderPeriod": { "endDate": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "2025-12-12T12:00:00Z" } ] }, "otherRequirements": { "reservedParticipation": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": [ "smeVcse" ] } ], "reservedParticipationLocation": { "gazetteer": { "scheme": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "GB-ONS" } ], "identifiers": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": [ "K02000001" ] } ] }, "description": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": null } ] } }, "lots": [ { "id": "1", "status": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "active" }, { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": "complete" } ], "value": { "amountGross": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": 90000 } ], "amount": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": 72000 } ], "currency": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "GBP" } ] }, "suitability": { "sme": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": true } ], "vcse": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": true } ] }, "contractPeriod": { "startDate": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "2026-04-01T00:00:00+01:00" } ], "endDate": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "2029-03-31T23:59:59+01:00" } ], "maxExtentDate": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "2031-03-31T23:59:59+01:00" } ] }, "hasRenewal": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": true } ], "renewal": { "description": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "Option to extend for a further 2x 12 month periods" } ] }, "awardCriteria": { "description": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "60% Quality / 40% Price" } ] } } ], "documents": [ { "id": "075357-2025", "documentType": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "tenderNotice" } ], "noticeType": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "UK4" } ], "description": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "Tender notice on Find a Tender" } ], "url": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "https://www.find-tender.service.gov.uk/Notice/075357-2025" } ], "datePublished": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "2025-11-19T15:55:09Z" } ], "format": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "text/html" } ] } ] }, "language": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": "en" } ], "extensions": [ { "releaseID": "075357-2025", "releaseDate": "2025-11-19T15:55:09Z", "releaseTag": [ "tender" ], "value": [ "https://standard.open-contracting.org/profiles/eu/latest/en/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_amendment_rationale_classifications_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_budget_breakdown_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_contract_completion_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_documentation_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_pagination_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_suitability_extension/master/extension.json", "https://raw.githubusercontent.com/portaledcahn/ocds_Links_extension/main/extension.json", "https://raw.githubusercontent.com/cabinetoffice/ocds_uk_extension/main/extension.json" ] } ], "awards": [ { "id": "1", "status": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": "active" } ], "mainProcurementCategory": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": "services" } ], "suppliers": [ { "id": "GB-COH-02476859", "name": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": "ORBIS PROTECT LIMITED" } ] } ], "items": [ { "id": "1", "additionalClassifications": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": [ { "scheme": "CPV", "id": "79510000", "description": "Telephone-answering services" } ] } ], "deliveryAddresses": [ { "region": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": "UKG2" } ], "country": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": "GB" } ], "countryName": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": "United Kingdom" } ] } ], "relatedLot": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": "1" } ] } ], "relatedLots": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": [ "1" ] } ] } ], "contracts": [ { "id": "1", "awardID": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": "1" } ], "title": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": "Out of Hours Contact Centre" } ], "status": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": "active" } ], "period": { "startDate": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": "2026-04-01T00:00:00+01:00" } ], "endDate": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": "2029-03-31T23:59:59+01:00" } ], "maxExtentDate": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": "2031-03-31T23:59:59+01:00" } ] }, "hasRenewal": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": true } ], "renewal": { "description": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": "2x 12month option to extend" } ] }, "value": { "amountGross": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": 103647 } ], "amount": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": 82917 } ], "currency": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": "GBP" } ] }, "aboveThreshold": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": false } ], "dateSigned": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": "2026-01-28T00:00:00Z" } ], "agreedMetrics": [ { "id": "1", "title": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": "Call Handling SLA" } ] }, { "id": "2", "title": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": "Abandonment Rates less than 5%" } ] }, { "id": "3", "title": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": "Number of calls Answered" } ] } ], "documents": [ { "id": "008738-2026", "documentType": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": "contractNotice" } ], "noticeType": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": "UK7" } ], "description": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": "Contract details notice on Find a Tender" } ], "url": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": "https://www.find-tender.service.gov.uk/Notice/008738-2026" } ], "datePublished": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": "2026-02-02T09:11:17Z" } ], "format": [ { "releaseID": "008738-2026", "releaseDate": "2026-02-02T09:11:17Z", "releaseTag": [ "award", "contract" ], "value": "text/html" } ] } ] } ] } } ] }