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Typically measured through surveys or feedback forms.\nTarget: ≥80% satisfaction.\nPurpose: Indicates overall service quality and customer trust.", "observations": [ { "period": { "durationInMonths": 1 }, "id": "frequency" } ] }, { "id": "5", "title": "Cost Efficiency", "description": "Definition: The cost of unblocking the drainage compared to the contract budget or agreed-upon cost structure.\nTarget: Stay within budget or within a defined cost range.\nPurpose: Measures whether the work is being completed in a cost-effective manner.", "observations": [ { "period": { "durationInMonths": 1 }, "id": "frequency" } ] }, { "id": "6", "title": "Repeat Call-Outs", "description": "Definition: The number of times the contractor is called back to fix the same drainage issue after a blockage has been cleared.\nTarget: ≤5% of total cases.\nPurpose: Indicates the quality and permanency of the drainage solution.", "observations": [ { "period": { "durationInMonths": 1 }, "id": "frequency" } ] }, { 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and skilled staff delivering acute hospital care, intermediate care, primary care and community-based services. The Mersey Regional Burns and Plastic Surgery Unit at Whiston Hospital and the Northwest Regional Spinal Injuries Centre at Southport Hospital serves a population of over 4 million across the whole of Cheshire and Merseyside, The Isle of Man and North Wales. Mersey & West Lancashire NHS Trust are looking to appoint a capable contractor that can provide a planned drainage maintenance service as per the specification and reactive service 24 hours per day 365 days per year for Southport District General Hospital, Town Lane, Southport PR8 6PN, Ormskirk District Hospital, Dicconson Way, Wigan Rd, Ormskirk. L39 2AZ and Wheelchair Services Skelmersdale, Pendle Pl, Skelmersdale. 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], "format": [ { "releaseID": "071755-2025", "releaseDate": "2025-11-06T16:00:31Z", "releaseTag": [ "tender" ], "value": "text/html" } ] } ] }, "language": [ { "releaseID": "071755-2025", "releaseDate": "2025-11-06T16:00:31Z", "releaseTag": [ "tender" ], "value": "en" } ], "extensions": [ { "releaseID": "071755-2025", "releaseDate": "2025-11-06T16:00:31Z", "releaseTag": [ "tender" ], "value": [ "https://standard.open-contracting.org/profiles/eu/latest/en/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_amendment_rationale_classifications_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_budget_breakdown_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_contract_completion_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_documentation_extension/master/extension.json", 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[ { "releaseID": "010126-2026", "releaseDate": "2026-02-04T15:53:45Z", "releaseTag": [ "award", "contract" ], "value": [ { "scheme": "CPV", "id": "45232452", "description": "Drainage works" } ] } ], "deliveryAddresses": [ { "region": [ { "releaseID": "010126-2026", "releaseDate": "2026-02-04T15:53:45Z", "releaseTag": [ "award", "contract" ], "value": "UK" } ], "country": [ { "releaseID": "010126-2026", "releaseDate": "2026-02-04T15:53:45Z", "releaseTag": [ "award", "contract" ], "value": "GB" } ], "countryName": [ { "releaseID": "010126-2026", "releaseDate": "2026-02-04T15:53:45Z", "releaseTag": [ "award", "contract" ], "value": "United Kingdom" } ] } ], "relatedLot": [ { "releaseID": "010126-2026", "releaseDate": "2026-02-04T15:53:45Z", "releaseTag": [ "award", "contract" ], "value": "LOT-0000" } ] } ], "relatedLots": [ { "releaseID": "010126-2026", "releaseDate": "2026-02-04T15:53:45Z", "releaseTag": [ "award", "contract" ], "value": [ "LOT-0000" ] } ] } ], "contracts": [ { "id": "1", "awardID": [ { "releaseID": "010126-2026", "releaseDate": "2026-02-04T15:53:45Z", "releaseTag": [ "award", "contract" ], "value": "1" } ], "title": [ { "releaseID": "010126-2026", "releaseDate": "2026-02-04T15:53:45Z", "releaseTag": [ "award", "contract" ], "value": "Drainage Maintenance & Reactive Works" } ], "status": [ { "releaseID": "010126-2026", "releaseDate": "2026-02-04T15:53:45Z", "releaseTag": [ "award", "contract" ], "value": "active" } ], "period": { "startDate": [ { "releaseID": "010126-2026", "releaseDate": "2026-02-04T15:53:45Z", "releaseTag": [ "award", "contract" ], "value": "2026-04-01T00:00:00+01:00" } ], "endDate": [ { "releaseID": "010126-2026", "releaseDate": "2026-02-04T15:53:45Z", "releaseTag": [ "award", "contract" ], "value": "2028-03-31T23:59:59+01:00" } ], "maxExtentDate": [ { "releaseID": "010126-2026", "releaseDate": "2026-02-04T15:53:45Z", "releaseTag": [ "award", "contract" ], "value": "2029-03-31T23:59:59+01:00" } ] }, "hasRenewal": [ { "releaseID": "010126-2026", "releaseDate": "2026-02-04T15:53:45Z", "releaseTag": [ "award", "contract" ], "value": true } ], "renewal": { "description": [ { "releaseID": "010126-2026", "releaseDate": "2026-02-04T15:53:45Z", "releaseTag": [ "award", "contract" ], "value": "1 x 12 month extension to be agreed in writing by both parties six months prior to the end of the contract." } ] }, "value": { "amountGross": [ { "releaseID": "010126-2026", "releaseDate": "2026-02-04T15:53:45Z", "releaseTag": [ "award", "contract" ], "value": 18000 } ], "amount": [ { "releaseID": "010126-2026", "releaseDate": "2026-02-04T15:53:45Z", "releaseTag": [ "award", "contract" ], "value": 15000 } ], "currency": [ { "releaseID": "010126-2026", "releaseDate": "2026-02-04T15:53:45Z", "releaseTag": [ "award", "contract" ], "value": "GBP" } ] }, "aboveThreshold": [ { "releaseID": "010126-2026", "releaseDate": "2026-02-04T15:53:45Z", "releaseTag": [ "award", "contract" ], "value": true } ], "dateSigned": [ { "releaseID": "010126-2026", "releaseDate": "2026-02-04T15:53:45Z", "releaseTag": [ "award", "contract" ], "value": "2026-02-04T00:00:00Z" } ], "agreedMetrics": [ { "id": "1", "title": [ { "releaseID": "010126-2026", "releaseDate": "2026-02-04T15:53:45Z", "releaseTag": [ "award", "contract" ], "value": "Response Time" } ], "description": [ { "releaseID": "010126-2026", "releaseDate": "2026-02-04T15:53:45Z", "releaseTag": [ "award", "contract" ], "value": "Definition: The time taken from when the drainage issue is reported to when the contractor arrives at the site.\nTarget: Emergency within 4 hours, Urgent within 24 hours \nPurpose: Measures the contractor's ability to respond quickly to drainage issues." } ], "observations": [ { "id": "frequency", "period": { "durationInMonths": [ { "releaseID": "010126-2026", "releaseDate": "2026-02-04T15:53:45Z", "releaseTag": [ "award", "contract" ], "value": 1 } ] } } ] }, { "id": "2", "title": [ { "releaseID": "010126-2026", "releaseDate": 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Percentage of drainage blockages that are resolved in the first visit without needing follow-up visits.\nTarget: ≥90%.\nPurpose: Measures the effectiveness of the initial response and whether proper diagnostics and work were carried out in one visit." } ], "observations": [ { "id": "frequency", "period": { "durationInMonths": [ { "releaseID": "010126-2026", "releaseDate": "2026-02-04T15:53:45Z", "releaseTag": [ "award", "contract" ], "value": 1 } ] } } ] }, { "id": "4", "title": [ { "releaseID": "010126-2026", "releaseDate": "2026-02-04T15:53:45Z", "releaseTag": [ "award", "contract" ], "value": "Customer Satisfaction" } ], "description": [ { "releaseID": "010126-2026", "releaseDate": "2026-02-04T15:53:45Z", "releaseTag": [ "award", "contract" ], "value": "Definition: The satisfaction level of clients after the drainage is unblocked. Typically measured through surveys or feedback forms.\nTarget: ≥80% satisfaction.\nPurpose: Indicates overall service quality and customer trust." } ], "observations": [ { "id": "frequency", "period": { "durationInMonths": [ { "releaseID": "010126-2026", "releaseDate": "2026-02-04T15:53:45Z", "releaseTag": [ "award", "contract" ], "value": 1 } ] } } ] }, { "id": "5", "title": [ { "releaseID": "010126-2026", "releaseDate": "2026-02-04T15:53:45Z", "releaseTag": [ "award", "contract" ], "value": "Cost Efficiency" } ], "description": [ { "releaseID": "010126-2026", "releaseDate": "2026-02-04T15:53:45Z", "releaseTag": [ "award", "contract" ], "value": "Definition: The cost of unblocking the drainage compared to the contract budget or agreed-upon cost structure.\nTarget: Stay within budget or within a defined cost range.\nPurpose: Measures whether the work is being completed in a cost-effective manner." } ], "observations": [ { "id": "frequency", "period": { "durationInMonths": [ { "releaseID": "010126-2026", "releaseDate": "2026-02-04T15:53:45Z", "releaseTag": [ "award", "contract" ], "value": 1 } ] } } ] }, { "id": "6", "title": [ { "releaseID": "010126-2026", "releaseDate": "2026-02-04T15:53:45Z", "releaseTag": [ "award", "contract" ], "value": "Repeat Call-Outs" } ], "description": [ { "releaseID": "010126-2026", "releaseDate": "2026-02-04T15:53:45Z", "releaseTag": [ "award", "contract" ], "value": "Definition: The number of times the contractor is called back to fix the same drainage issue after a blockage has been cleared.\nTarget: ≤5% of total cases.\nPurpose: Indicates the quality and permanency of the drainage solution." } ], "observations": [ { "id": "frequency", "period": { "durationInMonths": [ { "releaseID": "010126-2026", "releaseDate": "2026-02-04T15:53:45Z", "releaseTag": [ "award", "contract" ], "value": 1 } ] } } ] }, { "id": "7", "title": [ { "releaseID": "010126-2026", "releaseDate": "2026-02-04T15:53:45Z", "releaseTag": [ "award", "contract" ], "value": "Quality of Work" } ], "description": [ { "releaseID": "010126-2026", "releaseDate": "2026-02-04T15:53:45Z", "releaseTag": [ "award", "contract" ], "value": "Definition: Evaluation of the quality of the work performed, based on defined standards or inspections.\nTarget: 95% of work must meet or exceed the standards.\nPurpose: Ensures that work is completed to an acceptable standard and reduces the risk of recurring problems." } ], "observations": [ { "id": "frequency", "period": { "durationInMonths": [ { "releaseID": "010126-2026", "releaseDate": "2026-02-04T15:53:45Z", "releaseTag": [ "award", "contract" ], "value": 1 } ] } } ] }, { "id": "8", "title": [ { "releaseID": "010126-2026", "releaseDate": "2026-02-04T15:53:45Z", "releaseTag": [ "award", "contract" ], "value": "Safety Compliance" } ], "description": [ { "releaseID": "010126-2026", "releaseDate": "2026-02-04T15:53:45Z", "releaseTag": [ "award", "contract" ], "value": "Definition: Adherence to health and safety regulations during drainage unblocking activities.\nTarget: 100% compliance.\nPurpose: Ensures safe working conditions for the contractor and the public." } ], "observations": [ { "id": "frequency", "period": { "durationInMonths": [ { "releaseID": "010126-2026", "releaseDate": "2026-02-04T15:53:45Z", "releaseTag": [ "award", "contract" ], "value": 1 } ] } } ] }, { "id": "9", "title": [ { "releaseID": "010126-2026", "releaseDate": "2026-02-04T15:53:45Z", "releaseTag": [ "award", "contract" ], "value": "Preventative Maintenance" } ], "description": [ { "releaseID": "010126-2026", "releaseDate": "2026-02-04T15:53:45Z", "releaseTag": [ "award", "contract" ], "value": "Definition: Number of preventative measures or inspections taken to avoid future blockages.\nTarget: ≥98% of sites or properties have preventative measures.\nPurpose: Demonstrates proactive service in reducing future issues." } ], "observations": [ { "id": "frequency", "period": { "durationInMonths": [ { "releaseID": "010126-2026", "releaseDate": "2026-02-04T15:53:45Z", "releaseTag": [ "award", "contract" ], "value": 1 } ] } } ] }, { "id": "10", "title": [ { "releaseID": "010126-2026", "releaseDate": "2026-02-04T15:53:45Z", "releaseTag": [ "award", "contract" ], "value": "Environmental Impact" } ], "description": [ { "releaseID": "010126-2026", "releaseDate": "2026-02-04T15:53:45Z", "releaseTag": [ "award", "contract" ], "value": "Definition: Measures the environmental impact of the work, such as waste disposal or use of eco-friendly materials.\nTarget: Comply with environmental regulations, no illegal waste dumping.\nPurpose: Ensures sustainability in the drainage unblocking process." } ], "observations": [ { "id": "frequency", "period": { "durationInMonths": [ { "releaseID": "010126-2026", "releaseDate": "2026-02-04T15:53:45Z", "releaseTag": [ "award", "contract" ], "value": 1 } ] } } ] }, { "id": "11", "title": [ { "releaseID": "010126-2026", "releaseDate": "2026-02-04T15:53:45Z", "releaseTag": 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