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Evidence of current service delivery against the PSR Key Criteria and the breakdown of Key Criteria weighting in relation to this service for the purposes of awarding a further contract under Direct Award C is detailed below: \nQuality and Innovation 30%\n•\tCAB Runnymede and Spelthorne have consistently delivered Mental Health Outreach service across Addlestone, Chertsey, Egham, Englefield Green, Staines-upon-Thames, Ashford, Sunbury, Shepperton.\n•\tThe team provides services to people with severe and enduring mental health problems, such as schizophrenia, bipolar disorder, severe depression, and anxiety, who are in crisis or facing imminent crisis and require advice and representation.\n•\tThe provider has effectively supported complex patients and demonstrated adaptability in response to evolving system needs and pressures, reinforcing confidence in continued delivery under this contract.\nIntegration, collaboration and service sustainability 20%\n•\tCAB Runnymede and Spelthorne continue to foster effective partnerships with local statutory and voluntary agencies (e.g., NHS, council services, food banks); evidence of multi-agency working to deliver joined-up services.\nImproving access, reducing health inequalities and facilitating choice 20%\n•\tThe service is proactive with engagement to underserved communities; use of data to identify gaps, impact on social determinants of health. \n•\tThe provider has demonstrated exceptional ability to reduce health and social inequalities through targeted outreach and inclusive access models, ensuring that residents across Runnymede and Spelthorne - particularly those facing multiple disadvantages - can access timely, effective advice services. \n•\tCABs play a key role in early intervention on issues (debt, housing, benefits) that impact physical and mental health outcomes.\n•\tThe service's focus on facilitating informed client choice, combined with strong collaboration with local NHS and voluntary sector partners, supports the strategic aims of the council and integrated care system.\nValue 20%\n•\tCitizens Advice Runnymede and Spelthorne offers strong value through a cost-effective delivery model that leverages trained volunteers, draws down additional funding, and reduces pressure on statutory services such as housing, health, and welfare teams. The service also delivers significant social value through local employment, skills development, and improved individual well-being\nSocial value 10%\n•\tCitizens Advice Runnymede and Spelthorne delivers strong social value through its extensive volunteer programme, supporting residents annually to develop skills and confidence. \n•\tThe service also contributes to reducing health inequalities by working directly with marginalised groups, improving financial resilience and access to healthcare. These benefits align with the ICS priorities under the Social Value Act and offer significant added value beyond the core service.\nGovernance and Decision-Making Approval:\nNHS Surrey Heartlands ICB Commissioning, Commercial and Contracting Board, NHS Surrey Heartlands ICB Executive Team.\nConflicts of Interest:\nThere are no identified conflicts of interest. \nStandstill Period and Regulatory Context:\nThis is a Provider Selection Regime (PSR) award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. 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This service covers North West Surrey.", "lots": [ { "id": "1", "description": "Citizens Advice Bureau Runnymede and Spelthorne provides a specialist advisory service directly to people admitted as an adult mental health inpatient. It also delivers a service to clients with mental health problems in the community, predominantly those under the care of secondary care mental health services, who are unable to be supported by more generic community services, namely the Citizens Advice. This service covers North West Surrey.\nNHS Surrey Heartlands ICB intends to award Citizens Advice Bureau Runnymede and Spelthorne, an existing provider, a contract following a Direct Award C process. \nCitizens Advice is a charity offering free, confidential, practical advice to residents with mental health problems on a wide range of everyday issues to support their wellbeing. They provide support for the following :\n•\tMoney and debt concerns\n•\tBenefits and welfare rights\n•\tHousing and homelessness\n•\tEmployment and workplace issues\n•\t Blue badge applications\n•\tAnd more based on individual needs and circumstances\nThis contract is awarded under the Direct Award C process, in accordance with the Health Care Services (Provider Selection Regime) Regulations 2023 (PSR) two-year term, from 1st April 2024 until 31st March 2026.\nThe approximate lifetime value of the contract will be £94,836 (£47,418 per annum) over the two-year term, from 1st April 2024 until 31st March 2026.\nCAB is funded by a variety of stakeholders (ICB, Councils, local trust, charity funding) due to the breadth of work they provide to society.", "awardCriteria": { "criteria": [ { "name": "The existing provider is satisfying the original contract and will likely satisfy the proposed contract to a sufficient standard", "type": "quality", "description": "100" }, { "type": "price", "description": "0" } ] }, "hasOptions": false, "status": "cancelled" } ], "items": [ { "id": "1", "deliveryAddresses": [ { "region": "UKJ25" } ], "relatedLot": "1" } ], "procurementMethod": "limited", "procurementMethodDetails": "Award procedure without prior publication of a call for competition", "procurementMethodRationaleClassifications": [ { "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL", "id": "D_OUTSIDE_SCOPE", "description": "The procurement falls outside the scope of application of the directive" } ], "procurementMethodRationale": "This is a Provider Selection Regime (PSR) contract award notice. 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Evidence of current service delivery against the PSR Key Criteria and the breakdown of Key Criteria weighting in relation to this service for the purposes of awarding a further contract under Direct Award C is detailed below: \nQuality and Innovation 30%\n•\tCAB Runnymede and Spelthorne have consistently delivered Mental Health Outreach service across Addlestone, Chertsey, Egham, Englefield Green, Staines-upon-Thames, Ashford, Sunbury, Shepperton.\n•\tThe team provides services to people with severe and enduring mental health problems, such as schizophrenia, bipolar disorder, severe depression, and anxiety, who are in crisis or facing imminent crisis and require advice and representation.\n•\tThe provider has effectively supported complex patients and demonstrated adaptability in response to evolving system needs and pressures, reinforcing confidence in continued delivery under this contract.\nIntegration, collaboration and service sustainability 20%\n•\tCAB Runnymede and Spelthorne continue to foster effective partnerships with local statutory and voluntary agencies (e.g., NHS, council services, food banks); evidence of multi-agency working to deliver joined-up services.\nImproving access, reducing health inequalities and facilitating choice 20%\n•\tThe service is proactive with engagement to underserved communities; use of data to identify gaps, impact on social determinants of health. \n•\tThe provider has demonstrated exceptional ability to reduce health and social inequalities through targeted outreach and inclusive access models, ensuring that residents across Runnymede and Spelthorne - particularly those facing multiple disadvantages - can access timely, effective advice services. \n•\tCABs play a key role in early intervention on issues (debt, housing, benefits) that impact physical and mental health outcomes.\n•\tThe service's focus on facilitating informed client choice, combined with strong collaboration with local NHS and voluntary sector partners, supports the strategic aims of the council and integrated care system.\nValue 20%\n•\tCitizens Advice Runnymede and Spelthorne offers strong value through a cost-effective delivery model that leverages trained volunteers, draws down additional funding, and reduces pressure on statutory services such as housing, health, and welfare teams. The service also delivers significant social value through local employment, skills development, and improved individual well-being\nSocial value 10%\n•\tCitizens Advice Runnymede and Spelthorne delivers strong social value through its extensive volunteer programme, supporting residents annually to develop skills and confidence. \n•\tThe service also contributes to reducing health inequalities by working directly with marginalised groups, improving financial resilience and access to healthcare. These benefits align with the ICS priorities under the Social Value Act and offer significant added value beyond the core service.\nGovernance and Decision-Making Approval:\nNHS Surrey Heartlands ICB Commissioning, Commercial and Contracting Board, NHS Surrey Heartlands ICB Executive Team.\nConflicts of Interest:\nThere are no identified conflicts of interest. \nStandstill Period and Regulatory Context:\nThis is a Provider Selection Regime (PSR) award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 and the Procurement Act 2023 do not apply to this award. \nAny written representations should be sent to robert.kitt1@nhs.net.", "initiationType": "tender", "tender": { "id": "Specialist Mental Health Advisory Service 24/26 - Citizens Advice Bureau Runnymede and Spelthorne", "legalBasis": { "id": "32014L0024", "scheme": "CELEX" }, "title": "Specialist Mental Health Advisory Service - North West Surrey", "status": "complete", "classification": { "scheme": "CPV", "id": "85312500", "description": "Rehabilitation services" }, "mainProcurementCategory": "services", "description": "Citizens Advice Bureau Runnymede and Spelthorne provide a specialist advisory service directly to people admitted as an inpatient within a mental health setting and deliver a service to clients with mental health problems in the community predominantly those under the care of secondary care mental health services, that are unable to be supported by more generic community services, namely the Citizens advice. This service covers North West Surrey.", "lots": [ { "id": "1", "description": "Citizens Advice Bureau Runnymede and Spelthorne provides a specialist advisory service directly to people admitted as an adult mental health inpatient. It also delivers a service to clients with mental health problems in the community, predominantly those under the care of secondary care mental health services, who are unable to be supported by more generic community services, namely the Citizens Advice. This service covers North West Surrey.\nNHS Surrey Heartlands ICB intends to award Citizens Advice Bureau Runnymede and Spelthorne, an existing provider, a contract following a Direct Award C process. \nCitizens Advice is a charity offering free, confidential, practical advice to residents with mental health problems on a wide range of everyday issues to support their wellbeing. They provide support for the following :\n•\tMoney and debt concerns\n•\tBenefits and welfare rights\n•\tHousing and homelessness\n•\tEmployment and workplace issues\n•\t Blue badge applications\n•\tAnd more based on individual needs and circumstances\nThis contract is awarded under the Direct Award C process, in accordance with the Health Care Services (Provider Selection Regime) Regulations 2023 (PSR) two-year term, from 1st April 2024 until 31st March 2026.\nThe approximate lifetime value of the contract will be £94,836 (£47,418 per annum) over the two-year term, from 1st April 2024 until 31st March 2026.\nCAB is funded by a variety of stakeholders (ICB, Councils, local trust, charity funding) due to the breadth of work they provide to society.", "awardCriteria": { "criteria": [ { "name": "The existing provider is satisfying the original contract and will likely satisfy the proposed contract to a sufficient standard", "type": "quality", "description": "100" }, { "type": "price", "description": "0" } ] }, "hasOptions": false, "status": "cancelled" } ], "items": [ { "id": "1", "deliveryAddresses": [ { "region": "UKJ25" } ], "relatedLot": "1" } ], "procurementMethod": "limited", "procurementMethodDetails": "Award procedure without prior publication of a call for competition", "procurementMethodRationaleClassifications": [ { "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL", "id": "D_OUTSIDE_SCOPE", "description": "The procurement falls outside the scope of application of the directive" } ], "procurementMethodRationale": "This is a Provider Selection Regime (PSR) contract award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. 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Evidence of current service delivery against the PSR Key Criteria and the breakdown of Key Criteria weighting in relation to this service for the purposes of awarding a further contract under Direct Award C is detailed below: \nQuality and Innovation 30%\n•\tCAB Runnymede and Spelthorne have consistently delivered Mental Health Outreach service across Addlestone, Chertsey, Egham, Englefield Green, Staines-upon-Thames, Ashford, Sunbury, Shepperton.\n•\tThe team provides services to people with severe and enduring mental health problems, such as schizophrenia, bipolar disorder, severe depression, and anxiety, who are in crisis or facing imminent crisis and require advice and representation.\n•\tThe provider has effectively supported complex patients and demonstrated adaptability in response to evolving system needs and pressures, reinforcing confidence in continued delivery under this contract.\nIntegration, collaboration and service sustainability 20%\n•\tCAB Runnymede and Spelthorne continue to foster effective partnerships with local statutory and voluntary agencies (e.g., NHS, council services, food banks); evidence of multi-agency working to deliver joined-up services.\nImproving access, reducing health inequalities and facilitating choice 20%\n•\tThe service is proactive with engagement to underserved communities; use of data to identify gaps, impact on social determinants of health. \n•\tThe provider has demonstrated exceptional ability to reduce health and social inequalities through targeted outreach and inclusive access models, ensuring that residents across Runnymede and Spelthorne - particularly those facing multiple disadvantages - can access timely, effective advice services. \n•\tCABs play a key role in early intervention on issues (debt, housing, benefits) that impact physical and mental health outcomes.\n•\tThe service's focus on facilitating informed client choice, combined with strong collaboration with local NHS and voluntary sector partners, supports the strategic aims of the council and integrated care system.\nValue 20%\n•\tCitizens Advice Runnymede and Spelthorne offers strong value through a cost-effective delivery model that leverages trained volunteers, draws down additional funding, and reduces pressure on statutory services such as housing, health, and welfare teams. The service also delivers significant social value through local employment, skills development, and improved individual well-being\nSocial value 10%\n•\tCitizens Advice Runnymede and Spelthorne delivers strong social value through its extensive volunteer programme, supporting residents annually to develop skills and confidence. \n•\tThe service also contributes to reducing health inequalities by working directly with marginalised groups, improving financial resilience and access to healthcare. These benefits align with the ICS priorities under the Social Value Act and offer significant added value beyond the core service.\nGovernance and Decision-Making Approval:\nNHS Surrey Heartlands ICB Commissioning, Commercial and Contracting Board, NHS Surrey Heartlands ICB Executive Team.\nConflicts of Interest:\nThere are no identified conflicts of interest. \nStandstill Period and Regulatory Context:\nThis is a Provider Selection Regime (PSR) award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 and the Procurement Act 2023 do not apply to this award. \nAny written representations should be sent to robert.kitt1@nhs.net." } ], "initiationType": [ { "releaseID": "061118-2025", "releaseDate": "2025-10-01T08:26:05+01:00", "releaseTag": [ "award", "contract" ], "value": "tender" } ], "tender": { "id": [ { "releaseID": "061118-2025", "releaseDate": "2025-10-01T08:26:05+01:00", "releaseTag": [ "award", "contract" ], "value": "Specialist Mental Health Advisory Service 24/26 - Citizens Advice Bureau Runnymede and Spelthorne" } ], "legalBasis": { "id": [ { "releaseID": "061118-2025", "releaseDate": "2025-10-01T08:26:05+01:00", "releaseTag": [ "award", "contract" ], "value": "32014L0024" } ], "scheme": [ { "releaseID": "061118-2025", "releaseDate": "2025-10-01T08:26:05+01:00", "releaseTag": [ "award", "contract" ], "value": "CELEX" } ] }, "title": [ { "releaseID": "061118-2025", "releaseDate": "2025-10-01T08:26:05+01:00", "releaseTag": [ "award", "contract" ], "value": "Specialist Mental Health Advisory Service - North West Surrey" } ], "status": [ { "releaseID": "061118-2025", "releaseDate": "2025-10-01T08:26:05+01:00", "releaseTag": [ "award", "contract" ], "value": "complete" } ], "classification": { "scheme": [ { "releaseID": "061118-2025", "releaseDate": "2025-10-01T08:26:05+01:00", "releaseTag": [ "award", "contract" ], "value": "CPV" } ], "id": [ { "releaseID": "061118-2025", "releaseDate": "2025-10-01T08:26:05+01:00", "releaseTag": [ "award", "contract" ], "value": "85312500" } ], "description": [ { "releaseID": "061118-2025", "releaseDate": "2025-10-01T08:26:05+01:00", "releaseTag": [ "award", "contract" ], "value": "Rehabilitation services" } ] }, "mainProcurementCategory": [ { "releaseID": "061118-2025", "releaseDate": "2025-10-01T08:26:05+01:00", "releaseTag": [ "award", "contract" ], "value": "services" } ], "description": [ { "releaseID": "061118-2025", "releaseDate": "2025-10-01T08:26:05+01:00", "releaseTag": [ "award", "contract" ], "value": "Citizens Advice Bureau Runnymede and Spelthorne provide a specialist advisory service directly to people admitted as an inpatient within a mental health setting and deliver a service to clients with mental health problems in the community predominantly those under the care of secondary care mental health services, that are unable to be supported by more generic community services, namely the Citizens advice. This service covers North West Surrey." } ], "lots": [ { "id": "1", "description": [ { "releaseID": "061118-2025", "releaseDate": "2025-10-01T08:26:05+01:00", "releaseTag": [ "award", "contract" ], "value": "Citizens Advice Bureau Runnymede and Spelthorne provides a specialist advisory service directly to people admitted as an adult mental health inpatient. It also delivers a service to clients with mental health problems in the community, predominantly those under the care of secondary care mental health services, who are unable to be supported by more generic community services, namely the Citizens Advice. This service covers North West Surrey.\nNHS Surrey Heartlands ICB intends to award Citizens Advice Bureau Runnymede and Spelthorne, an existing provider, a contract following a Direct Award C process. \nCitizens Advice is a charity offering free, confidential, practical advice to residents with mental health problems on a wide range of everyday issues to support their wellbeing. They provide support for the following :\n•\tMoney and debt concerns\n•\tBenefits and welfare rights\n•\tHousing and homelessness\n•\tEmployment and workplace issues\n•\t Blue badge applications\n•\tAnd more based on individual needs and circumstances\nThis contract is awarded under the Direct Award C process, in accordance with the Health Care Services (Provider Selection Regime) Regulations 2023 (PSR) two-year term, from 1st April 2024 until 31st March 2026.\nThe approximate lifetime value of the contract will be £94,836 (£47,418 per annum) over the two-year term, from 1st April 2024 until 31st March 2026.\nCAB is funded by a variety of stakeholders (ICB, Councils, local trust, charity funding) due to the breadth of work they provide to society." } ], "awardCriteria": { "criteria": [ { "releaseID": "061118-2025", "releaseDate": "2025-10-01T08:26:05+01:00", "releaseTag": [ "award", "contract" ], "value": [ { "name": "The existing provider is satisfying the original contract and will likely satisfy the proposed contract to a sufficient standard", "type": "quality", "description": "100" }, { "type": "price", "description": "0" } ] } ] }, "hasOptions": [ { "releaseID": "061118-2025", "releaseDate": "2025-10-01T08:26:05+01:00", "releaseTag": [ "award", "contract" ], "value": false } ], "status": [ { "releaseID": "061118-2025", "releaseDate": "2025-10-01T08:26:05+01:00", "releaseTag": [ "award", "contract" ], "value": "cancelled" } ] } ], "items": [ { "id": "1", "deliveryAddresses": [ { "region": [ { "releaseID": "061118-2025", "releaseDate": "2025-10-01T08:26:05+01:00", "releaseTag": [ "award", "contract" ], "value": "UKJ25" } ] } ], "relatedLot": [ { "releaseID": "061118-2025", "releaseDate": "2025-10-01T08:26:05+01:00", "releaseTag": [ "award", "contract" ], "value": "1" } ] } ], "procurementMethod": [ { "releaseID": "061118-2025", "releaseDate": "2025-10-01T08:26:05+01:00", "releaseTag": [ "award", "contract" ], "value": "limited" } ], "procurementMethodDetails": [ { "releaseID": "061118-2025", "releaseDate": "2025-10-01T08:26:05+01:00", "releaseTag": [ "award", "contract" ], "value": "Award procedure without prior publication of a call for competition" } ], "procurementMethodRationaleClassifications": [ { "releaseID": "061118-2025", "releaseDate": "2025-10-01T08:26:05+01:00", "releaseTag": [ "award", "contract" ], "value": [ { "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL", "id": "D_OUTSIDE_SCOPE", "description": "The procurement falls outside the scope of application of the directive" } ] } ], "procurementMethodRationale": [ { "releaseID": "061118-2025", "releaseDate": "2025-10-01T08:26:05+01:00", "releaseTag": [ "award", "contract" ], "value": "This is a Provider Selection Regime (PSR) contract award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 and the Procurement Act 2023 do not apply to this award." } ] }, "awards": [ { "id": "061118-2025-1", "relatedLots": [ { "releaseID": "061118-2025", "releaseDate": "2025-10-01T08:26:05+01:00", "releaseTag": [ "award", "contract" ], "value": [ "1" ] } ], "status": [ { "releaseID": "061118-2025", "releaseDate": "2025-10-01T08:26:05+01:00", "releaseTag": [ "award", "contract" ], "value": "active" } ], "suppliers": [ { "id": "GB-COH-06754766", "name": [ { "releaseID": "061118-2025", "releaseDate": "2025-10-01T08:26:05+01:00", "releaseTag": [ "award", "contract" ], "value": "Runnymede and Spelthorne Citizens Advice Bureau" } ] } ] } ], "parties": [ { "id": "GB-NHS-QXU", "name": [ { "releaseID": "061118-2025", "releaseDate": "2025-10-01T08:26:05+01:00", "releaseTag": [ "award", "contract" ], "value": "NHS SURREY HEARTLANDS INTEGRATED CARE BOARD" } ], "identifier": { "legalName": [ { "releaseID": 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