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Written representations should be emailed to estates&digital@eoecph.nhs.uk.
The award decision-makers were as set out below:
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Mental Health Programme Manager
Business & Transformation Manager for Milton Keynes Mental Health Services
• Cambridge and Peterborough Integrated Care Board (ICB)
Delivery Partner
• Hertfordshire and West Essex Integrated Care Board (ICB)
CYPMHS Senior Commissioning Manager
Senior Commissioning Manager
• Hertfordshire and West Essex Integrated Care System (ICS)
Deputy Head of Adult Mental Health
\t
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Lead for Mental Health (inc Learning Disability & Specialist Commissioning)
Quality Lead Nurse for Mental Health
\t
• Norfolk and Suffolk NHS Foundation Trust
Social Worker & AMHP
Head of Crisis Improvement Programme
• Norfolk & Waveney Integrated Care Board (ICB)
Adult Mental Health Senior Collaborative Lead
CYP Senior Programme Manager – Urgent and Emergency Care and Eating Disorders
• NHS England – East of England
Mental Health Senior Programme Manager
Mental Health Programme Manager
Safeguarding Clinical Lead
• Suffolk and North East Essex Integrated Care Board (ICB)\t
Transformation Programme Manager – Mental Health & Dementia
No conflicts of interest were identified.
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This is a new service for the East of England region. C&P ICB have an existing crisis text service provision, however this will be captured under this regional contract following this procurement process.
Description of Services
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The Crisis Text Service should provide urgent, confidential, and accessible support via text messaging for individuals of all ages experiencing a mental health crisis. This service aims to offer timely crisis text intervention, emotional support, and appropriate referrals to further care. It provides a support tool that can be seamlessly integrated into the NHS to address mental health crises effectively to ensure people do not fall between gaps across services.",
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"description": "The East of England NHS Collaborative Procurement Hub (\"EoECPH\"), acting on behalf of Cambridgeshire & Peterborough Integrated Care Board (the \"Authority\") is intending to award a contract to a sole Provider for the provision of a regional East of England 24/7 all age Crisis Text Support Service.The host Contracting Authority is Cambridgeshire & Peterborough Integrated Care Board (ICB). The services to be provided under the Contract are for the benefit of all Integrated Care Boards and Integrated Care Systems within the East of England region:• NHS CAMBRIDGESHIRE AND PETERBOROUGH (C&P)• NHS NORFOLK AND WAVENEY (NWPC)• NHS SUFFOLK AND NORTH EAST ESSEX (SNEE)• NHS BEDFORDSHIRE, LUTON AND MILTON KEYNES (BLMK)• NHS HERTFORDSHIRE AND WEST ESSEX (HWE)• NHS MID AND SOUTH ESSEX (MSE)",
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"text": "Name and addresses\nNHS Cambridgeshire and Peterborough Integrated Care Board\nGemini House, Bartholomew's Walk, Cambridgeshire Business Park, Angel Drove, Ely, CB7 4EA\nContact\nHanna Chipchase\nEmail\nhanna.chipchase@eoecph.nhs.uk\nCountry\nUnited Kingdom\nRegion code\nUKH12 - Cambridgeshire CC\nNHS Organisation Data Service\nQUE\nInternet address(es)\nMain address\nhttps://www.cpics.org.uk/\nBuyer's address\nhttps://www.cpics.org.uk/"
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{
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"text": "The East of England NHS Collaborative Procurement Hub (\"EoECPH\"), acting on behalf of Cambridgeshire & Peterborough Integrated Care Board (the \"Authority\") is intending to award a contract to a sole Provider for the provision of a regional East of England 24/7 all age Crisis Text Support Service.\nThe host Contracting Authority is Cambridgeshire & Peterborough Integrated Care Board (ICB).\nThe services to be provided under the Contract are for the benefit of all Integrated Care Boards and Integrated Care Systems within the East of England region:\n• NHS CAMBRIDGESHIRE AND PETERBOROUGH (C&P)\n• NHS NORFOLK AND WAVENEY (NWPC)\n• NHS SUFFOLK AND NORTH EAST ESSEX (SNEE)\n• NHS BEDFORDSHIRE, LUTON AND MILTON KEYNES (BLMK)\n• NHS HERTFORDSHIRE AND WEST ESSEX (HWE)\n• NHS MID AND SOUTH ESSEX (MSE)"
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"text": "At the point of publishing the FTS Contract Notice, the Host Contracting Authority was Cambridgeshire & Peterborough Integrated Care Board. During the procurement process, the Integrated Care Board Mergers came into force, with the 6 East of England ICB's merging into 3 ICB's. \nThe East of England NHS Collaborative Procurement Hub (\"EoECPH\"), is acting on behalf of NHS Central East Integrated Care Board (the \"Authority\") to award a contract to a sole Provider for the provision of a regional East of England 24/7 all age Crisis Text Support Service.\nThe host Contracting Authority is NHS Central East Integrated Care Board (ICB).\nThe services to be provided under the Contract are for the benefit of all Integrated Care Boards and Integrated Care Systems within the East of England region:\n• NHS Central East Integrated Care Board (Previously NHS Bedfordshire, Luton and Milton Keynes ICB, NHS Cambridgeshire and Peterborough ICB and Hertfordshire region of NHS Hertfordshire and West Essex ICB) \n• NHS Essex Integrated Care Board (Previously NHS Mid and South Essex ICB and West Essex region of NHS Hertfordshire and West Essex ICB)\n• NHS Norfolk and Suffolk Integrated Care Board (Previously NHS Norfolk and Waveney ICB and NHS Suffolk and North East Essex ICB)"
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"text": "This is a Provider Selection Regime (PSR) confirmation of contract award notice. This contract has been awarded under the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. \nThis contract has now been formally awarded under the PSR competitive process. \nAt the point of publishing the FTS Contract Notice, the Host Contracting Authority was Cambridgeshire & Peterborough Integrated Care Board. During the procurement process, the Integrated Care Board Mergers came into force, with the 6 East of England ICB's merging into 3 ICB's. The Host Contracting Authority for this contract is NHS Central East Integrated Care Board.\nThe contract award date is 5th June 2026, and the standstill period took place between 27th January 2026 and 8th April 2026.\nThe services are intended to be provided between 5th June 2026 - 4th June 2028 with an option of a 1 year extension until 4th June 2029.\nThe approximate lifetime value of the contract is £2,108,800 over the maximum 3 year contract duration (2+1 term).\nThis is a new service for the East of England region. C&P ICB have an existing crisis text service provision, however this will be captured under this regional contract following this procurement process.\nDescription of Services\nThe East of England NHS Collaborative Procurement Hub (\"EoECPH\"), acting on behalf of NHS Central East Integrated Care Board (the \"Authority\") to award a sole Provider for the provision of a regional East of England 24/7 all age Crisis Text Support Service.\nThe Crisis Text Service should provide urgent, confidential, and accessible support via text messaging for individuals of all ages experiencing a mental health crisis. This service aims to offer timely crisis text intervention, emotional support, and appropriate referrals to further care. It provides a support tool that can be seamlessly integrated into the NHS to address mental health crises effectively to ensure people do not fall between gaps across services."
},
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"text": "VI.3) Additional information\nThis is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. \nThe standstill period begins on the day after the publication of this notice. Representations by providers must be made to the relevant authority by 6th February 2026. This contract has not yet formally been awarded; this notice serves as an intention to award a contract under the competitive process of the PSR.\nWritten representations should be emailed to estates&digital@eoecph.nhs.uk.\nThe award decision-makers were as set out below:\n• Bedfordshire, Luton and Milton Keynes Integrated Care Board (ICB)\nMental Health Programme Manager\nBusiness & Transformation Manager for Milton Keynes Mental Health Services\n• Cambridge and Peterborough Integrated Care Board (ICB)\nDelivery Partner\n• Hertfordshire and West Essex Integrated Care Board (ICB)\nCYPMHS Senior Commissioning Manager\nenior Commissioning Manager\n• Hertfordshire and West Essex Integrated Care System (ICS)\nDeputy Head of Adult Mental Health\n• Mid and South Essex Integrated Care System (ICS)\nLead for Mental Health (inc Learning Disability & Specialist Commissioning)\nQuality Lead Nurse for Mental Health\n• Norfolk and Suffolk NHS Foundation Trust\nSocial Worker & AMHP\nHead of Crisis Improvement Programme\n• Norfolk & Waveney Integrated Care Board (ICB)\nAdult Mental Health Senior Collaborative Lead\nCYP Senior Programme Manager - Urgent and Emergency Care and Eating Disorders\n• NHS England - East of England\nMental Health Senior Programme Manager\nMental Health Programme Manager\nSafeguarding Clinical Lead\n• Suffolk and North East Essex Integrated Care Board (ICB)\nTransformation Programme Manager - Mental Health & Dementia\nNo conflicts of interest were identified.\nThe weighting of the key criteria was decided by the region based on what was important to the successful delivery of the 24/7 crisis text service.\nAll submitted Tender responses were scored in accordance with the Evaluation Criteria set out within the Invitation to Tender (ITT) document.\nNXG Enterprises achieved with the highest score and ranked in first place across both the key criteria and commercial criteria\nNXG Enterprises consistently evidenced their ability to meet the requirements to a high standard across all sub-criteria. The response provided assurance that the bidder can deliver the technical and clinical requirements."
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"text": "This is a Provider Selection Regime (PSR) confirmation of contract award notice. This contract has been awarded under the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. \nThis contract has now been formally awarded under the PSR competitive process.\nThe award decision-makers were as set out below:\n• Bedfordshire, Luton and Milton Keynes Integrated Care Board (ICB)\nMental Health Programme Manager\nBusiness & Transformation Manager for Milton Keynes Mental Health Services\n• Cambridge and Peterborough Integrated Care Board (ICB)\nDelivery Partner\n• Hertfordshire and West Essex Integrated Care Board (ICB)\nCYPMHS Senior Commissioning Manager\nSenior Commissioning Manager\n• Hertfordshire and West Essex Integrated Care System (ICS)\nDeputy Head of Adult Mental Health\n• Mid and South Essex Integrated Care System (ICS)\nLead for Mental Health (inc Learning Disability & Specialist Commissioning)\nQuality Lead Nurse for Mental Health\n• Norfolk and Suffolk NHS Foundation Trust\nSocial Worker & AMHP\nHead of Crisis Improvement Programme\n• Norfolk & Waveney Integrated Care Board (ICB)\nAdult Mental Health Senior Collaborative Lead\nCYP Senior Programme Manager - Urgent and Emergency Care and Eating Disorders\n• NHS England - East of England\nMental Health Senior Programme Manager\nMental Health Programme Manager\nSafeguarding Clinical Lead\n• Suffolk and North East Essex Integrated Care Board (ICB)\nTransformation Programme Manager - Mental Health & Dementia\nNo conflicts of interest were identified.\nThe weighting of the key criteria was decided by the region based on what was important to the successful delivery of the 24/7 crisis text service.\nAll submitted Tender responses were scored in accordance with the Evaluation Criteria set out within the Invitation to Tender (ITT) document.\nNXG Enterprises achieved with the highest score and ranked in first place across both the key criteria and commercial criteria\nNXG Enterprises consistently evidenced their ability to meet the requirements to a high standard across all sub-criteria. The response provided assurance that the bidder can deliver the technical and clinical requirements."
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Written representations should be emailed to estates&digital@eoecph.nhs.uk.
The award decision-makers were as set out below:
• Bedfordshire, Luton and Milton Keynes Integrated Care Board (ICB)
Mental Health Programme Manager
Business & Transformation Manager for Milton Keynes Mental Health Services
• Cambridge and Peterborough Integrated Care Board (ICB)
Delivery Partner
• Hertfordshire and West Essex Integrated Care Board (ICB)
CYPMHS Senior Commissioning Manager
Senior Commissioning Manager
• Hertfordshire and West Essex Integrated Care System (ICS)
Deputy Head of Adult Mental Health
\t
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Lead for Mental Health (inc Learning Disability & Specialist Commissioning)
Quality Lead Nurse for Mental Health
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• Norfolk and Suffolk NHS Foundation Trust
Social Worker & AMHP
Head of Crisis Improvement Programme
• Norfolk & Waveney Integrated Care Board (ICB)
Adult Mental Health Senior Collaborative Lead
CYP Senior Programme Manager – Urgent and Emergency Care and Eating Disorders
• NHS England – East of England
Mental Health Senior Programme Manager
Mental Health Programme Manager
Safeguarding Clinical Lead
• Suffolk and North East Essex Integrated Care Board (ICB)\t
Transformation Programme Manager – Mental Health & Dementia
No conflicts of interest were identified.
The weighting of the key criteria was decided by the region based on what was important to the successful delivery of the 24/7 crisis text service.
All submitted Tender responses were scored in accordance with the Evaluation Criteria set out within the Invitation to Tender (ITT) document.
NXG Enterprises achieved with the highest score and ranked in first place across both the key criteria and commercial criteria
NXG Enterprises consistently evidenced their ability to meet the requirements to a high standard across all sub-criteria. The response provided assurance that the bidder can deliver the technical and clinical requirements.",
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The services are intended to be provided from 31/03/2026 until 30/03/2028, with an option to extend for a further 1 year period until 30/03/2029.
This is a new service for the East of England region. C&P ICB have an existing crisis text service provision, however this will be captured under this regional contract following this procurement process.
Description of Services
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The Crisis Text Service should provide urgent, confidential, and accessible support via text messaging for individuals of all ages experiencing a mental health crisis. This service aims to offer timely crisis text intervention, emotional support, and appropriate referrals to further care. It provides a support tool that can be seamlessly integrated into the NHS to address mental health crises effectively to ensure people do not fall between gaps across services.",
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"text": "The East of England NHS Collaborative Procurement Hub (\"EoECPH\"), acting on behalf of Cambridgeshire & Peterborough Integrated Care Board (the \"Authority\") is intending to award a contract to a sole Provider for the provision of a regional East of England 24/7 all age Crisis Text Support Service.\nThe host Contracting Authority is Cambridgeshire & Peterborough Integrated Care Board (ICB).\nThe services to be provided under the Contract are for the benefit of all Integrated Care Boards and Integrated Care Systems within the East of England region:\n• NHS CAMBRIDGESHIRE AND PETERBOROUGH (C&P)\n• NHS NORFOLK AND WAVENEY (NWPC)\n• NHS SUFFOLK AND NORTH EAST ESSEX (SNEE)\n• NHS BEDFORDSHIRE, LUTON AND MILTON KEYNES (BLMK)\n• NHS HERTFORDSHIRE AND WEST ESSEX (HWE)\n• NHS MID AND SOUTH ESSEX (MSE)"
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"text": "This is a Provider Selection Regime (PSR) confirmation of contract award notice. This contract has been awarded under the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. \nThis contract has now been formally awarded under the PSR competitive process. \nAt the point of publishing the FTS Contract Notice, the Host Contracting Authority was Cambridgeshire & Peterborough Integrated Care Board. During the procurement process, the Integrated Care Board Mergers came into force, with the 6 East of England ICB's merging into 3 ICB's. The Host Contracting Authority for this contract is NHS Central East Integrated Care Board.\nThe contract award date is 5th June 2026, and the standstill period took place between 27th January 2026 and 8th April 2026.\nThe services are intended to be provided between 5th June 2026 - 4th June 2028 with an option of a 1 year extension until 4th June 2029.\nThe approximate lifetime value of the contract is £2,108,800 over the maximum 3 year contract duration (2+1 term).\nThis is a new service for the East of England region. C&P ICB have an existing crisis text service provision, however this will be captured under this regional contract following this procurement process.\nDescription of Services\nThe East of England NHS Collaborative Procurement Hub (\"EoECPH\"), acting on behalf of NHS Central East Integrated Care Board (the \"Authority\") to award a sole Provider for the provision of a regional East of England 24/7 all age Crisis Text Support Service.\nThe Crisis Text Service should provide urgent, confidential, and accessible support via text messaging for individuals of all ages experiencing a mental health crisis. This service aims to offer timely crisis text intervention, emotional support, and appropriate referrals to further care. It provides a support tool that can be seamlessly integrated into the NHS to address mental health crises effectively to ensure people do not fall between gaps across services."
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Written representations should be emailed to estates&digital@eoecph.nhs.uk.
The award decision-makers were as set out below:
• Bedfordshire, Luton and Milton Keynes Integrated Care Board (ICB)
Mental Health Programme Manager
Business & Transformation Manager for Milton Keynes Mental Health Services
• Cambridge and Peterborough Integrated Care Board (ICB)
Delivery Partner
• Hertfordshire and West Essex Integrated Care Board (ICB)
CYPMHS Senior Commissioning Manager
Senior Commissioning Manager
• Hertfordshire and West Essex Integrated Care System (ICS)
Deputy Head of Adult Mental Health
\t
• Mid and South Essex Integrated Care System (ICS)
Lead for Mental Health (inc Learning Disability & Specialist Commissioning)
Quality Lead Nurse for Mental Health
\t
• Norfolk and Suffolk NHS Foundation Trust
Social Worker & AMHP
Head of Crisis Improvement Programme
• Norfolk & Waveney Integrated Care Board (ICB)
Adult Mental Health Senior Collaborative Lead
CYP Senior Programme Manager – Urgent and Emergency Care and Eating Disorders
• NHS England – East of England
Mental Health Senior Programme Manager
Mental Health Programme Manager
Safeguarding Clinical Lead
• Suffolk and North East Essex Integrated Care Board (ICB)\t
Transformation Programme Manager – Mental Health & Dementia
No conflicts of interest were identified.
The weighting of the key criteria was decided by the region based on what was important to the successful delivery of the 24/7 crisis text service.
All submitted Tender responses were scored in accordance with the Evaluation Criteria set out within the Invitation to Tender (ITT) document.
NXG Enterprises achieved with the highest score and ranked in first place across both the key criteria and commercial criteria
NXG Enterprises consistently evidenced their ability to meet the requirements to a high standard across all sub-criteria. The response provided assurance that the bidder can deliver the technical and clinical requirements."
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"text": "Name and addresses\nNHS Cambridgeshire and Peterborough Integrated Care Board\nGemini House, Bartholomew's Walk, Cambridgeshire Business Park, Angel Drove, Ely, CB7 4EA\nContact\nHanna Chipchase\nEmail\nhanna.chipchase@eoecph.nhs.uk\nCountry\nUnited Kingdom\nRegion code\nUKH12 - Cambridgeshire CC\nNHS Organisation Data Service\nQUE\nInternet address(es)\nMain address\nhttps://www.cpics.org.uk/\nBuyer's address\nhttps://www.cpics.org.uk/"
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