{ "uri": "https://www.find-tender.service.gov.uk/api/1.0/ocdsRecordPackages/ocds-h6vhtk-059480", "publisher": { "name": "Cabinet Office", "scheme": "GB-GOR", "uid": "D2", "uri": "https://www.gov.uk/government/organisations/cabinet-office" }, "publishedDate": "2026-08-26T12:29:59+01:00", "license": "http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/", "publicationPolicy": "https://www.gov.uk/government/publications/open-contracting", "version": "1.1", "extensions": [ "https://standard.open-contracting.org/profiles/eu/latest/en/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_amendment_rationale_classifications_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_budget_breakdown_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_contract_completion_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_documentation_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_pagination_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_suitability_extension/master/extension.json", "https://raw.githubusercontent.com/portaledcahn/ocds_Links_extension/main/extension.json", "https://raw.githubusercontent.com/cabinetoffice/ocds_uk_extension/main/extension.json" ], "packages": [ "https://www.find-tender.service.gov.uk/api/1.0/ocdsRecordPackages/ocds-h6vhtk-059480" ], "records": [ { "ocid": "ocds-h6vhtk-059480", "releases": [ { "ocid": "ocds-h6vhtk-059480", "id": "054067-2025", "tag": [ "planning" ], "date": "2025-09-04T16:36:17+01:00", "initiationType": "tender", "planning": { "documents": [ { "id": "054067-2025", "documentType": "plannedProcurementNotice", "noticeType": "UK1", "description": "Pipeline notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/054067-2025", "datePublished": "2025-09-04T16:36:17+01:00", "format": "text/html" } ] }, "parties": [ { "name": "LONDON & QUADRANT HOUSING TRUST", "id": "GB-COH-IP030441", "identifier": { "scheme": "GB-COH", "id": "IP030441" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PJQV-6311-TQXL" } ], "address": { "streetAddress": "29-35 West Ham Lane", "locality": "London", "postalCode": "E15 4PN", "country": "GB", "countryName": "United Kingdom", "region": "UKI41" }, "contactPoint": { "name": "Mr Michael Capper", "email": "mikecapper@lqgroup.org.uk" }, "roles": [ "buyer" ], "details": { "url": "https://www.lqgroup.org.uk/", "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicAuthoritySubCentralGovernment", "description": "Public authority - sub-central government" } ] } } ], "buyer": { "id": "GB-COH-IP030441", "name": "LONDON & QUADRANT HOUSING TRUST" }, "tender": { "id": "ocds-h6vhtk-059480", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "L&Q Financial Inclusion Service", "description": "Provision of financial inclusion services to social housing residents, addressing significant financial issues (debt, welfare benefits and energy advice) that may result in the risk of eviction. 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"name": [ { "releaseID": "063868-2026", "releaseDate": "2026-07-07T17:44:07+01:00", "releaseTag": [ "award", "contract" ], "value": "AURIGA SERVICES LIMITED" } ], "identifier": { "scheme": [ { "releaseID": "063868-2026", "releaseDate": "2026-07-07T17:44:07+01:00", "releaseTag": [ "award", "contract" ], "value": "GB-COH" } ], "id": [ { "releaseID": "063868-2026", "releaseDate": "2026-07-07T17:44:07+01:00", "releaseTag": [ "award", "contract" ], "value": "05093179" } ] }, "additionalIdentifiers": [ { "releaseID": "063868-2026", "releaseDate": "2026-07-07T17:44:07+01:00", "releaseTag": [ "award", "contract" ], "value": [ { "scheme": "GB-PPON", "id": "PDQG-7938-NYJW" } ] } ], "address": { "streetAddress": [ { "releaseID": "063868-2026", "releaseDate": "2026-07-07T17:44:07+01:00", "releaseTag": [ "award", "contract" ], "value": "18 Bennetts Hill" } ], "locality": [ { "releaseID": "063868-2026", "releaseDate": "2026-07-07T17:44:07+01:00", "releaseTag": [ "award", "contract" ], "value": "Birmingham" } ], "postalCode": [ { "releaseID": "063868-2026", "releaseDate": "2026-07-07T17:44:07+01:00", "releaseTag": [ "award", "contract" ], "value": "B2 5QJ" } ], "country": [ { "releaseID": "063868-2026", "releaseDate": "2026-07-07T17:44:07+01:00", "releaseTag": [ "award", "contract" ], "value": "GB" } ], "countryName": [ { "releaseID": "063868-2026", "releaseDate": "2026-07-07T17:44:07+01:00", "releaseTag": [ "award", "contract" ], "value": "United Kingdom" } ], "region": [ { "releaseID": "063868-2026", "releaseDate": "2026-07-07T17:44:07+01:00", "releaseTag": [ "award", "contract" ], "value": "UKG31" } ] }, "contactPoint": { "email": [ { "releaseID": "063868-2026", "releaseDate": "2026-07-07T17:44:07+01:00", "releaseTag": [ "award", "contract" ], "value": "businessdevelopment@aurigaservices.co.uk" } ] }, "roles": [ { "releaseID": "063868-2026", "releaseDate": "2026-07-07T17:44:07+01:00", "releaseTag": [ "award", "contract" ], "value": [ "supplier" ] } ], "details": { "url": [ { "releaseID": "063868-2026", "releaseDate": "2026-07-07T17:44:07+01:00", "releaseTag": [ "award", "contract" ], "value": "http://www.aurigaservices.co.uk" } ], "scale": [ { "releaseID": "063868-2026", "releaseDate": "2026-07-07T17:44:07+01:00", "releaseTag": [ "award", "contract" ], "value": "sme" } ], "vcse": [ { "releaseID": "063868-2026", "releaseDate": "2026-07-07T17:44:07+01:00", "releaseTag": [ "award", "contract" ], "value": false } ], "publicServiceMissionOrganization": [ { "releaseID": "063868-2026", "releaseDate": "2026-07-07T17:44:07+01:00", "releaseTag": [ "award", "contract" ], "value": false } ], "shelteredWorkshop": [ { "releaseID": "063868-2026", "releaseDate": "2026-07-07T17:44:07+01:00", "releaseTag": [ "award", "contract" ], "value": false } ] } } ], "buyer": { "id": [ { "releaseID": "054067-2025", "releaseDate": "2025-09-04T16:36:17+01:00", "releaseTag": [ "planning" ], "value": "GB-COH-IP030441" } ], "name": [ { "releaseID": "054067-2025", "releaseDate": "2025-09-04T16:36:17+01:00", "releaseTag": [ "planning" ], "value": "LONDON & QUADRANT HOUSING TRUST" } ] }, "tender": { "id": [ { "releaseID": "054067-2025", "releaseDate": "2025-09-04T16:36:17+01:00", "releaseTag": [ "planning" ], "value": "ocds-h6vhtk-059480" } ], "legalBasis": { "id": [ { "releaseID": "054067-2025", "releaseDate": "2025-09-04T16:36:17+01:00", "releaseTag": [ "planning" ], "value": "2023/54" } ], "scheme": [ { "releaseID": "054067-2025", "releaseDate": "2025-09-04T16:36:17+01:00", "releaseTag": [ "planning" ], "value": "UKPGA" } ], "uri": [ { "releaseID": "054067-2025", "releaseDate": "2025-09-04T16:36:17+01:00", "releaseTag": [ "planning" ], "value": "https://www.legislation.gov.uk/ukpga/2023/54/contents" } ] }, "title": [ { "releaseID": "054067-2025", "releaseDate": "2025-09-04T16:36:17+01:00", "releaseTag": [ "planning" ], "value": "L&Q Financial Inclusion Service" }, { "releaseID": "040996-2026", "releaseDate": "2026-05-05T13:09:59+01:00", "releaseTag": [ "tender" ], "value": "FINANCIAL INCLUSION SERVICES" }, { "releaseID": "063868-2026", "releaseDate": "2026-07-07T17:44:07+01:00", "releaseTag": [ "award", "contract" ], "value": "Financial Inclusion Service" } ], "description": [ { "releaseID": "054067-2025", "releaseDate": "2025-09-04T16:36:17+01:00", "releaseTag": [ "planning" ], "value": "Provision of financial inclusion services to social housing residents, addressing significant financial issues (debt, welfare benefits and energy advice) that may result in the risk of eviction. This will be a two pronged approach which will focus on low level debt advice and guidance that will be provided by the procured partner (directly or through a supply chain), and higher level vulnerability support that will be managed in-house. Triaging of customers for both will be done by the external partner. We would be looking at around 7000 referrals per year to be triaged and helped through this service." }, { "releaseID": "055687-2025", "releaseDate": "2025-09-11T10:25:10+01:00", "releaseTag": [ "planningUpdate" ], "value": "Provision of financial inclusion services to social housing residents, addressing significant financial issues (debt, welfare benefits and energy advice) that may result in the risk of eviction. This will be a two pronged approach which will focus on low level debt advice and guidance that will be provided by the procured partner (directly or through a supply chain), and higher level vulnerability support that will be managed in-house. Triaging of customers for both will be done by the external partner. We would be looking at around 7000 referrals per year to be triaged and helped through this service.\nWe intend to publish the Invitation to Tender (ITT) on our procurement platform, linked below. Registration is free for all suppliers.\nPlease note: It is the responsibility of each supplier to ensure that their contact details are accurate and kept up to date on the platform.\nhttps://in-tendhost.co.uk/lqsupplychainmanagement" }, { "releaseID": "040996-2026", "releaseDate": "2026-05-05T13:09:59+01:00", "releaseTag": [ "tender" ], "value": "L&Q is relaunching its financial inclusion offer following its merger with Trafford Housing Trust, with the intention of providing all L&Q residents, irrespective of location, with a reliable, repeatable and consistent platform of financial inclusion services. These will include debt advice, welfare rights support and energy advice, all backed by a high quality triage service. The procured advice services will provide: \n•\tTriage for all customers referred to our financial inclusion offer, streaming customers either to a phone-based solution for low-need cases, or to our in-house team for high-need, vulnerable residents and complex cases requiring sustained intervention, and high quality referral of customers unsuited for either to external services which meet their needs. We anticipate up to 7000 referrals annually\n•\tProvision of the phone-based solution for low-need cases, comprising debt advice, welfare rights support and advice, and energy advice. We anticipate approximately 2400 unique individuals accessing this aspect of the service annually, with the remainder moved over to our in-house team by high quality referral and handover" }, { "releaseID": "063868-2026", "releaseDate": "2026-07-07T17:44:07+01:00", "releaseTag": [ "award", "contract" ], "value": "L&Q is relaunching its financial inclusion offer following its merger with Trafford Housing Trust, with the intention of providing all L&Q residents, irrespective of location, with a reliable, repeatable and consistent platform of financial inclusion services. These will include debt advice, welfare rights support and energy advice, all backed by a high quality triage service. The procured advice services will provide:\n• Triage for all customers referred to our financial inclusion offer, streaming customers either to a phone-based solution for low-need cases, or to our in-house team for high-need, vulnerable residents and complex cases requiring sustained intervention, and high quality referral of customers unsuited for either to external services which meet their needs. We anticipate up to 7000 referrals annually\n• Provision of the phone-based solution for low-need cases, comprising debt advice, welfare rights support and advice, and energy advice. We anticipate approximately 2400 unique individuals accessing this aspect of the service annually, with the remainder moved over to our in-house team by high quality referral and handover" } ], "items": [ { "id": "1", "additionalClassifications": [ { "releaseID": "054067-2025", "releaseDate": "2025-09-04T16:36:17+01:00", "releaseTag": [ "planning" ], "value": [ { "scheme": "CPV", "id": "66170000", "description": "Financial consultancy, financial transaction processing and clearing-house services" }, { "scheme": "CPV", "id": "85321000", "description": "Administrative social services" }, { "scheme": "CPV", "id": "85322000", "description": "Community action programme" }, { "scheme": "CPV", "id": "98133100", "description": "Civic betterment and community facility support services" } ] }, { "releaseID": "040996-2026", "releaseDate": "2026-05-05T13:09:59+01:00", "releaseTag": [ "tender" ], "value": [ { "scheme": "CPV", "id": "66171000", "description": "Financial consultancy services" } ] } ], "deliveryAddresses": [ { "region": [ { "releaseID": "054067-2025", "releaseDate": "2025-09-04T16:36:17+01:00", "releaseTag": [ "planning" ], "value": "UK" } ], "country": [ { "releaseID": "054067-2025", "releaseDate": "2025-09-04T16:36:17+01:00", "releaseTag": [ "planning" ], "value": "GB" } ], "countryName": [ { "releaseID": "054067-2025", "releaseDate": "2025-09-04T16:36:17+01:00", "releaseTag": [ "planning" ], "value": "United Kingdom" } ] }, { "region": [ { "releaseID": "055687-2025", "releaseDate": "2025-09-11T10:25:10+01:00", "releaseTag": [ "planningUpdate" ], "value": "UK" } ], "country": [ { "releaseID": "055687-2025", "releaseDate": "2025-09-11T10:25:10+01:00", "releaseTag": [ "planningUpdate" ], "value": "GB" } ], "countryName": [ { "releaseID": "055687-2025", "releaseDate": "2025-09-11T10:25:10+01:00", "releaseTag": [ "planningUpdate" ], "value": "United Kingdom" } ] }, { "region": [ { "releaseID": "040996-2026", "releaseDate": "2026-05-05T13:09:59+01:00", "releaseTag": [ "tender" ], "value": "UKC" } ], "country": [ { "releaseID": "040996-2026", "releaseDate": "2026-05-05T13:09:59+01:00", "releaseTag": [ "tender" ], "value": "GB" } ], "countryName": [ { "releaseID": "040996-2026", "releaseDate": "2026-05-05T13:09:59+01:00", "releaseTag": [ "tender" ], "value": "United Kingdom" } ] }, { "region": [ { "releaseID": "040996-2026", "releaseDate": "2026-05-05T13:09:59+01:00", "releaseTag": [ "tender" ], "value": "UKD" } ], "country": [ { "releaseID": "040996-2026", "releaseDate": "2026-05-05T13:09:59+01:00", "releaseTag": [ "tender" ], "value": "GB" } ], "countryName": [ { "releaseID": "040996-2026", "releaseDate": "2026-05-05T13:09:59+01:00", "releaseTag": [ "tender" ], "value": "United Kingdom" } ] }, { "region": [ { "releaseID": "040996-2026", "releaseDate": "2026-05-05T13:09:59+01:00", "releaseTag": [ "tender" ], "value": "UKE" } ], "country": [ { "releaseID": "040996-2026", "releaseDate": "2026-05-05T13:09:59+01:00", "releaseTag": [ "tender" ], "value": "GB" } ], "countryName": [ { "releaseID": "040996-2026", "releaseDate": "2026-05-05T13:09:59+01:00", "releaseTag": [ "tender" ], "value": "United Kingdom" } ] }, { "region": [ { "releaseID": "040996-2026", "releaseDate": "2026-05-05T13:09:59+01:00", "releaseTag": [ "tender" ], "value": "UKF" } ], "country": [ { "releaseID": "040996-2026", "releaseDate": "2026-05-05T13:09:59+01:00", "releaseTag": [ "tender" ], "value": "GB" } ], "countryName": [ { "releaseID": "040996-2026", "releaseDate": "2026-05-05T13:09:59+01:00", "releaseTag": [ "tender" ], "value": "United Kingdom" } ] }, { "region": [ { "releaseID": "040996-2026", "releaseDate": "2026-05-05T13:09:59+01:00", "releaseTag": [ "tender" ], "value": "UKG" } ], "country": [ { "releaseID": "040996-2026", "releaseDate": "2026-05-05T13:09:59+01:00", "releaseTag": [ "tender" ], "value": "GB" } ], "countryName": [ { "releaseID": "040996-2026", "releaseDate": "2026-05-05T13:09:59+01:00", "releaseTag": [ "tender" ], "value": "United Kingdom" } ] }, { "region": [ { "releaseID": "040996-2026", "releaseDate": "2026-05-05T13:09:59+01:00", "releaseTag": [ "tender" ], "value": "UKH" } ], "country": [ { "releaseID": "040996-2026", "releaseDate": "2026-05-05T13:09:59+01:00", "releaseTag": [ "tender" ], "value": "GB" } ], "countryName": [ { "releaseID": "040996-2026", "releaseDate": "2026-05-05T13:09:59+01:00", "releaseTag": [ "tender" ], "value": "United Kingdom" } ] }, { "region": [ { "releaseID": "040996-2026", "releaseDate": "2026-05-05T13:09:59+01:00", "releaseTag": [ "tender" ], "value": "UKI" } ], "country": [ { "releaseID": "040996-2026", "releaseDate": "2026-05-05T13:09:59+01:00", "releaseTag": [ "tender" ], "value": "GB" } ], "countryName": [ { "releaseID": "040996-2026", "releaseDate": "2026-05-05T13:09:59+01:00", "releaseTag": [ "tender" ], "value": "United Kingdom" } ] }, { "region": [ { "releaseID": "040996-2026", "releaseDate": "2026-05-05T13:09:59+01:00", "releaseTag": [ "tender" ], "value": "UKJ" } ], "country": [ { "releaseID": "040996-2026", "releaseDate": "2026-05-05T13:09:59+01:00", "releaseTag": [ "tender" ], "value": "GB" } ], "countryName": [ { "releaseID": "040996-2026", "releaseDate": "2026-05-05T13:09:59+01:00", "releaseTag": [ "tender" ], "value": "United Kingdom" } ] }, { "region": [ { "releaseID": "040996-2026", "releaseDate": "2026-05-05T13:09:59+01:00", "releaseTag": [ "tender" ], "value": "UKK" } ], "country": [ { "releaseID": "040996-2026", "releaseDate": "2026-05-05T13:09:59+01:00", "releaseTag": [ "tender" ], "value": "GB" } ], "countryName": [ { "releaseID": "040996-2026", "releaseDate": "2026-05-05T13:09:59+01:00", "releaseTag": [ "tender" ], "value": "United Kingdom" } ] } ], "relatedLot": [ { "releaseID": "054067-2025", "releaseDate": "2025-09-04T16:36:17+01:00", "releaseTag": [ "planning" ], "value": "1" } ] } ], "value": { "amountGross": [ { "releaseID": "054067-2025", "releaseDate": "2025-09-04T16:36:17+01:00", "releaseTag": [ "planning" ], "value": 2000000 }, { "releaseID": "040996-2026", "releaseDate": "2026-05-05T13:09:59+01:00", "releaseTag": [ "tender" ], "value": 4400000 } ], "currency": [ { "releaseID": "054067-2025", "releaseDate": "2025-09-04T16:36:17+01:00", "releaseTag": [ "planning" ], "value": "GBP" } ], "amount": [ { "releaseID": "040996-2026", "releaseDate": "2026-05-05T13:09:59+01:00", "releaseTag": [ "tender" ], "value": 3600000 } ] }, "procurementMethod": [ { "releaseID": "054067-2025", "releaseDate": "2025-09-04T16:36:17+01:00", "releaseTag": [ "planning" ], "value": "open" } ], "procurementMethodDetails": [ { "releaseID": "054067-2025", "releaseDate": "2025-09-04T16:36:17+01:00", "releaseTag": [ "planning" ], "value": "Open procedure" } ], "mainProcurementCategory": [ { "releaseID": "054067-2025", "releaseDate": "2025-09-04T16:36:17+01:00", "releaseTag": [ "planning" ], "value": "services" } ], "aboveThreshold": [ { "releaseID": "054067-2025", "releaseDate": "2025-09-04T16:36:17+01:00", "releaseTag": [ "planning" ], "value": true } ], "lots": [ { "id": "1", "contractPeriod": { "startDate": [ { "releaseID": "054067-2025", "releaseDate": "2025-09-04T16:36:17+01:00", "releaseTag": [ "planning" ], "value": "2026-07-01T00:00:00+01:00" } ], "endDate": [ { "releaseID": "054067-2025", "releaseDate": "2025-09-04T16:36:17+01:00", "releaseTag": [ "planning" ], "value": "2028-06-30T23:59:59+01:00" } ], "maxExtentDate": [ { "releaseID": "054067-2025", "releaseDate": "2025-09-04T16:36:17+01:00", "releaseTag": [ "planning" ], "value": "2030-06-30T23:59:59+01:00" } ] }, "hasRenewal": [ { "releaseID": "054067-2025", "releaseDate": "2025-09-04T16:36:17+01:00", "releaseTag": [ "planning" ], "value": true } ], "status": [ { "releaseID": "054067-2025", "releaseDate": "2025-09-04T16:36:17+01:00", "releaseTag": [ "planning" ], "value": "planned" }, { "releaseID": "040996-2026", "releaseDate": "2026-05-05T13:09:59+01:00", "releaseTag": [ "tender" ], "value": "active" }, { "releaseID": "063868-2026", "releaseDate": "2026-07-07T17:44:07+01:00", "releaseTag": [ "award", "contract" ], "value": "complete" } ], "value": { "amountGross": [ { "releaseID": "040996-2026", "releaseDate": "2026-05-05T13:09:59+01:00", "releaseTag": [ "tender" ], "value": 4400000 } ], "amount": [ { "releaseID": "040996-2026", "releaseDate": "2026-05-05T13:09:59+01:00", "releaseTag": [ "tender" ], "value": 3600000 } ], "currency": [ { "releaseID": "040996-2026", "releaseDate": "2026-05-05T13:09:59+01:00", "releaseTag": [ "tender" ], "value": "GBP" } ] }, "awardCriteria": { "criteria": [ { "releaseID": "040996-2026", "releaseDate": "2026-05-05T13:09:59+01:00", "releaseTag": [ "tender" ], "value": [ { "type": "quality", "name": "Quality", "numbers": [ { "number": 70, "weight": "percentageExact" } ] }, { "type": "price", "name": "Price", "numbers": [ { "number": 30, "weight": "percentageExact" } ] } ] } ] }, "suitability": { "sme": [ { "releaseID": "040996-2026", "releaseDate": "2026-05-05T13:09:59+01:00", "releaseTag": [ 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