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                        "description": "Kent and Medway Mental Health NHS Trust, acting as the Lead Contracting Authority on behalf of Kent Community Health NHS Foundation Trust and Dartford and Gravesham NHS Trust, invites suitably qualified and experienced Suppliers to submit tenders for the provision of Freedom to Speak Up (FTSU) Services.\nThe FTSU Services will provide staff across the participating Contracting Authorities with a confidential, impartial, and accessible mechanism for raising concerns relating to workplace issues. These may include (though are not limited to) matters of patient care and safety, bullying, harassment, discrimination, unfair treatment, and other concerns regarding conduct, safety, culture, or working practices. The services must be delivered by qualified, accredited, and experienced FTSU ‘Guardians’ registered on the National Guardian’s Office Directory, who possess the expertise necessary to deliver impartial support and guidance to staff concerned about potential shortcomings in behaviour, service quality, or organisational culture.\nThe purpose of the Services is to support the Contracting Authorities in delivering their strategic organisational aims by:\n• empowering staff to speak up safely and confidently through impartial support;\n• strengthening leadership behaviours and approaches;\n• Enhancing organisational responsiveness; and\n• promoting innovation, learning, and continuous improvement through a transparent and responsive organisational culture.\nThis procurement is being conducted in accordance with the Open Procedure under the Procurement Act 2023, alongside the Contracting Authorities’ respective Standing Financial Instructions.\nThe opportunity is divided into three Lots, as follows:\n• Lot 1: Kent and Medway Mental Health NHS Trust\n• Lot 2: Kent Community Health NHS Foundation Trust\n• Lot 3: Dartford and Gravesham NHS Trust\nSuppliers may submit a Tender for one, two, or all three Lots. A single Contract will be awarded for each Lot, covering the full scope of Services as defined in the Specification. Suppliers may be awarded multiple Lots, subject to the outcome of the evaluation process.\nPlease note that the contract values included within this notice are estimates only, reflecting the potential scale of the contract and optional extension periods. These figures do not however take into account:\n(i) the application of indexation; or\n(ii) potential increases or decreases in the demand for services during the Contract term as detailed within the tender documents. The Contracting Authorities do not guarantee any volume or value under this contract or in association with this notice.",
                        "status": "active",
                        "items": [
                            {
                                "id": "1",
                                "additionalClassifications": [
                                    {
                                        "scheme": "CPV",
                                        "id": "79400000",
                                        "description": "Business and management consultancy and related services"
                                    },
                                    {
                                        "scheme": "CPV",
                                        "id": "85312300",
                                        "description": "Guidance and counselling services"
                                    },
                                    {
                                        "scheme": "CPV",
                                        "id": "85312310",
                                        "description": "Guidance services"
                                    },
                                    {
                                        "scheme": "CPV",
                                        "id": "79633000",
                                        "description": "Staff development services"
                                    },
                                    {
                                        "scheme": "CPV",
                                        "id": "79414000",
                                        "description": "Human resources management consultancy services"
                                    }
                                ],
                                "deliveryAddresses": [
                                    {
                                        "region": "UKJ4",
                                        "country": "GB",
                                        "countryName": "United Kingdom"
                                    }
                                ],
                                "relatedLot": "1"
                            },
                            {
                                "id": "2",
                                "additionalClassifications": [
                                    {
                                        "scheme": "CPV",
                                        "id": "79400000",
                                        "description": "Business and management consultancy and related services"
                                    },
                                    {
                                        "scheme": "CPV",
                                        "id": "85312300",
                                        "description": "Guidance and counselling services"
                                    },
                                    {
                                        "scheme": "CPV",
                                        "id": "85312310",
                                        "description": "Guidance services"
                                    },
                                    {
                                        "scheme": "CPV",
                                        "id": "79633000",
                                        "description": "Staff development services"
                                    },
                                    {
                                        "scheme": "CPV",
                                        "id": "79414000",
                                        "description": "Human resources management consultancy services"
                                    }
                                ],
                                "deliveryAddresses": [
                                    {
                                        "region": "UKJ4",
                                        "country": "GB",
                                        "countryName": "United Kingdom"
                                    }
                                ],
                                "relatedLot": "2"
                            },
                            {
                                "id": "3",
                                "additionalClassifications": [
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                                        "scheme": "CPV",
                                        "id": "79400000",
                                        "description": "Business and management consultancy and related services"
                                    },
                                    {
                                        "scheme": "CPV",
                                        "id": "85312300",
                                        "description": "Guidance and counselling services"
                                    },
                                    {
                                        "scheme": "CPV",
                                        "id": "85312310",
                                        "description": "Guidance services"
                                    },
                                    {
                                        "scheme": "CPV",
                                        "id": "79633000",
                                        "description": "Staff development services"
                                    },
                                    {
                                        "scheme": "CPV",
                                        "id": "79414000",
                                        "description": "Human resources management consultancy services"
                                    }
                                ],
                                "deliveryAddresses": [
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                                        "region": "UKJ4",
                                        "country": "GB",
                                        "countryName": "United Kingdom"
                                    }
                                ],
                                "relatedLot": "3"
                            }
                        ],
                        "value": {
                            "amountGross": 1716000,
                            "amount": 1430000,
                            "currency": "GBP"
                        },
                        "procurementMethod": "open",
                        "procurementMethodDetails": "Open procedure",
                        "mainProcurementCategory": "services",
                        "aboveThreshold": true,
                        "coveredBy": [
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                        ],
                        "submissionMethodDetails": "The Contracting Authorities are utilising an electronic Tendering system (\"E-Tendering Portal\") to manage this procurement and communicate with Tenderers. Accordingly, there will be no hard copy documents issued to Tenderers and all communications with the Contracting Authorities, including the submission of Tender responses will be conducted solely via the following link: https://health-family.force.com/s/Welcome\nA user guide can be found at the following link: https://services.atamis.co.uk/docs/Supplier_User_Guide.pdf\nFor any technical queries, please contact support-health@atamis.co.uk or via telephone on 0800 995 6035 (08:00-18:00 Monday-Friday excluding public holidays).",
                        "submissionTerms": {
                            "electronicSubmissionPolicy": "allowed",
                            "languages": [
                                "en"
                            ]
                        },
                        "tenderPeriod": {
                            "endDate": "2026-03-13T12:00:00Z"
                        },
                        "enquiryPeriod": {
                            "endDate": "2026-03-13T12:00:00Z"
                        },
                        "awardPeriod": {
                            "endDate": "2026-04-09T23:59:59+01:00"
                        },
                        "lots": [
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                                "id": "1",
                                "title": "Kent and Medway Mental Health NHS Trust",
                                "description": "Kent and Medway NHS and Social Care Partnership Trust  invites tenders for the provision of Freedom to Speak Up services, providing its staff with a confidential, impartial, and accessible mechanism for raising concerns relating to workplace issues, behaviour, service quality, safety and/or organisational culture\nThe Contracting Authority is a large Mental Health NHS Trust, providing a full range of adult mental health and learning disability services to our local population of 1.8 million people across Kent and Medway, as well as specialist services for adults in Sussex and Surrey.  Each year we care for over 2,000 people in our hospitals and 54,000 people in the community.\nThe Contracting Authority will award one Contract for the provision of all services detailed in the Specification.",
                                "status": "active",
                                "value": {
                                    "amountGross": 555600,
                                    "amount": 463000,
                                    "currency": "GBP"
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                                "awardCriteria": {
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                                            "type": "quality",
                                            "name": "Net Zero and Social Value",
                                            "numbers": [
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                                                    "number": 10,
                                                    "weight": "percentageExact"
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                                        },
                                        {
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                                            "name": "Price",
                                            "numbers": [
                                                {
                                                    "number": 40,
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                                        {
                                            "type": "quality",
                                            "name": "Technical Quality",
                                            "numbers": [
                                                {
                                                    "number": 50,
                                                    "weight": "percentageExact"
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                                    ]
                                },
                                "suitability": {
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                                    "vcse": true
                                },
                                "contractPeriod": {
                                    "startDate": "2026-06-09T00:00:00+01:00",
                                    "endDate": "2029-06-30T23:59:59+01:00",
                                    "maxExtentDate": "2031-06-30T23:59:59+01:00"
                                },
                                "hasRenewal": true,
                                "renewal": {
                                    "description": "The Term may be extended provided that the duration of this Contract shall be no longer than five (5) years and one (1) month in total from the Services Commencement Date."
                                },
                                "hasOptions": true,
                                "options": {
                                    "description": "During the Contract Term, the Supplier and the Contracting Authority may explore alternative service availability models based on a standard core hours (08:00 – 18:00, Monday to Friday) approach, as opposed to the current 24/7/365 continuous availability arrangement. Any agreed modifications to the delivery model will be subject to the Contract Change Control Process and will require a comprehensive review of related requirements, including key performance indicators, the impact of the changes on the service, and an assessment of commercial viability and value for money."
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                            },
                            {
                                "id": "2",
                                "title": "Kent Community Health NHS Foundation Trust",
                                "description": "Kent Community Health NHS Foundation Trust invites tenders for the provision of Freedom to Speak Up services, providing its staff with a confidential, impartial, and accessible mechanism for raising concerns relating to workplace issues, behaviour, service quality, safety and/or organisational culture\nThe Contracting Authority is one of the largest NHS community health providers in England, serving a population of about 3.6million across Kent, East Sussex and parts of London. The trust has over 70 clinical services, and has achieved the highly coveted ‘Outstanding’ CQC rating. The Trust provides wide-ranging NHS care for people in the community, in a range of settings including people’s own homes, nursing homes, health clinics, community hospitals, schools, urgent treatment centres and mobile units.\nThe Contracting Authority will award one Contract for the provision of all services detailed in the Specification.",
                                "status": "active",
                                "value": {
                                    "amountGross": 600000,
                                    "amount": 500000,
                                    "currency": "GBP"
                                },
                                "awardCriteria": {
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                                        {
                                            "type": "quality",
                                            "name": "Net Zero and Social Value",
                                            "numbers": [
                                                {
                                                    "number": 10,
                                                    "weight": "percentageExact"
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                                            ]
                                        },
                                        {
                                            "type": "price",
                                            "name": "Price",
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                                            "name": "Technical Quality",
                                            "numbers": [
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                                                    "weight": "percentageExact"
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                                },
                                "suitability": {
                                    "sme": true,
                                    "vcse": true
                                },
                                "contractPeriod": {
                                    "startDate": "2026-07-01T00:00:00+01:00",
                                    "endDate": "2029-06-30T23:59:59+01:00",
                                    "maxExtentDate": "2031-06-30T23:59:59+01:00"
                                },
                                "hasRenewal": true,
                                "renewal": {
                                    "description": "The Term may be extended provided that the duration of this Contract shall be no longer than five (5) years in total from the Services Commencement Date."
                                },
                                "hasOptions": true,
                                "options": {
                                    "description": "During the Contract Term, the Supplier and the Contracting Authority may explore alternative service availability models based on a standard core hours (08:00 – 18:00, Monday to Friday) approach, as opposed to the current 24/7/365 continuous availability arrangement. Any agreed modifications to the delivery model will be subject to the Contract Change Control Process and will require a comprehensive review of related requirements, including key performance indicators, the impact of the changes on the service, and an assessment of commercial viability and value for money."
                                }
                            },
                            {
                                "id": "3",
                                "title": "Dartford and Gravesham NHS Trust",
                                "description": "Dartford and Gravesham NHS Trust invites tenders for the provision of Freedom to Speak Up services, providing its staff with a confidential, impartial, and accessible mechanism for raising concerns relating to workplace issues, behaviour, service quality, safety and/or organisational culture\nThe Contracting Authority is one of the largest hospital trusts in North Kent, with services at four sites serving a local population of over 500,000 people. The Trust’s vision is to be an outstanding hospital Trust providing the best possible care for patients that is safe, well-coordinated, in the right place and designed around the patient’s needs. \nThe Contracting Authority will award one Contract for the provision of all services detailed in the Specification.",
                                "status": "active",
                                "value": {
                                    "amountGross": 560400,
                                    "amount": 467000,
                                    "currency": "GBP"
                                },
                                "awardCriteria": {
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                                            "name": "Net Zero and Social Value",
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                                            "numbers": [
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                                    ]
                                },
                                "suitability": {
                                    "sme": true,
                                    "vcse": true
                                },
                                "contractPeriod": {
                                    "startDate": "2026-08-05T00:00:00+01:00",
                                    "endDate": "2029-06-30T23:59:59+01:00",
                                    "maxExtentDate": "2031-06-30T23:59:59+01:00"
                                },
                                "hasRenewal": true,
                                "renewal": {
                                    "description": "The Term may be extended provided that the duration of this Contract shall be no longer than four (4) years and eleven (11) months in total from the Services Commencement Date."
                                },
                                "hasOptions": true,
                                "options": {
                                    "description": "During the Contract Term, the Supplier and the Contracting Authority may explore alternative service availability models based on a standard core hours (08:00 – 18:00, Monday to Friday) approach, as opposed to the current 24/7/365 continuous availability arrangement. Any agreed modifications to the delivery model will be subject to the Contract Change Control Process and will require a comprehensive review of related requirements, including key performance indicators, the impact of the changes on the service, and an assessment of commercial viability and value for money."
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                            }
                        ],
                        "documents": [
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                                "id": "conflictOfInterest",
                                "documentType": "conflictOfInterest"
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                            {
                                "id": "011191-2026",
                                "documentType": "tenderNotice",
                                "noticeType": "UK4",
                                "description": "Tender notice on Find a Tender",
                                "url": "https://www.find-tender.service.gov.uk/Notice/011191-2026",
                                "datePublished": "2026-02-06T23:08:06Z",
                                "format": "text/html"
                            }
                        ],
                        "hasRecurrence": true,
                        "recurrence": {
                            "dates": [
                                {
                                    "startDate": "2031-01-03T23:59:59Z"
                                }
                            ]
                        },
                        "riskDetails": "Contract Performance:\nThe Contracting Authorities have identified the following risks as risks that satisfy the criteria of Schedule 8 sub-paragraph (6)(a) of the Procurement Act 2023 i.e. that the risk/s could jeopardise the satisfactory performance of the contract but, because of its/their nature, cannot be addressed in the contract as awarded:\n(i) Increased demand for the services during the Contract term due to changes to the organisational structure, or services offered by, any of the Contracting Authorities.\n(ii) Any national or NHS policy or regulatory amendments concerning Freedom to Speak Up and related services that necessitate adjustments to the Contract requirements to ensure compliance.\nThe Contracting Authorities has concluded that there is a possibility that the contract may have to be modified as a result of a materialisation of the known risk at a later date in accordance with Schedule 8 paragraph 5 of the Procurement Act 2023\nExclusions:\nIf at any time during the procurement, or post award, it comes to the attention of the Contracting Authorities, by whatever means, that a Supplier has become 'excluded' or 'excludable' as per Sec 57 of the PA2023, the Contracting Authorities, after compliance with its obligations under the PA 23, reserves the right to exclude said Supplier from the procurement procedure or terminate any contract they have been awarded.\nReservations of rights and disclaimers of liability:\nThe Contracting Authorities expressly reserves the right:\n(i). not to award any contract as a result of the procurement process commenced by publication of this notice;\n(ii). to make whatever changes it may see fit to the content and structure of the tendering Competition; and\n(iii). in no circumstances will the Contracting Authorities be liable for any costs incurred by candidates"
                    },
                    "language": "en",
                    "extensions": [
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                },
                {
                    "id": "046854-2026",
                    "tag": [
                        "award",
                        "contract"
                    ],
                    "date": "2026-05-21T10:30:58+01:00",
                    "initiationType": "tender",
                    "ocid": "ocds-h6vhtk-058fbe",
                    "parties": [
                        {
                            "name": "Kent and Medway Mental Health NHS Trust",
                            "id": "GB-PPON-PNZR-1968-PDPD",
                            "identifier": {
                                "scheme": "GB-PPON",
                                "id": "PNZR-1968-PDPD"
                            },
                            "address": {
                                "streetAddress": "Priority House, Hermitage Lane",
                                "locality": "Maidstone",
                                "postalCode": "ME16 9PH",
                                "country": "GB",
                                "countryName": "United Kingdom",
                                "region": "UKJ45"
                            },
                            "contactPoint": {
                                "email": "kmmh.procurement@nhs.net"
                            },
                            "roles": [
                                "buyer"
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                            "details": {
                                "url": "https://www.kentmedwaymentalhealth.nhs.uk/",
                                "classifications": [
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                                        "scheme": "UK_CA_TYPE",
                                        "id": "publicAuthorityCentralGovernment",
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                                "id": "PHVC-1716-LBDJ"
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                            "address": {
                                "streetAddress": "Trinity House, 110 - 120 Upper Pemberton,",
                                "locality": "Ashford",
                                "postalCode": "TN25 4AZ",
                                "country": "GB",
                                "countryName": "United Kingdom",
                                "region": "UKJ45"
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                            "contactPoint": {
                                "email": "kchft.procurement@nhs.net"
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                            "details": {
                                "url": "https://www.kentcht.nhs.uk",
                                "classifications": [
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                                        "id": "publicAuthorityCentralGovernment",
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                                "country": "GB",
                                "countryName": "United Kingdom",
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                                "locality": "London",
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                                "country": "GB",
                                "countryName": "United Kingdom",
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                            "contactPoint": {
                                "email": "information@theguardianservice.co.uk"
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                            "details": {
                                "url": "https://www.theguardianservice.co.uk",
                                "scale": "sme",
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                        "id": "GB-PPON-PNZR-1968-PDPD",
                        "name": "Kent and Medway Mental Health NHS Trust"
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                    "tender": {
                        "id": "C385777",
                        "legalBasis": {
                            "id": "2023/54",
                            "scheme": "UKPGA",
                            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
                        },
                        "title": "KMMH, KCHFT, DGT - Freedom To Speak Up Services",
                        "description": "Kent and Medway Mental Health NHS Trust, Kent Community Health NHS Foundation Trust and Dartford and Gravesham NHS Trust (the \"Contracting Authorities\") are each awarding a contract for the provision of Freedom to Speak Up (FTSU) Services.\nThe FTSU Services will provide staff across the participating Contracting Authorities with a confidential, impartial, and accessible mechanism for raising concerns relating to workplace issues. These may include (though are not limited to) matters of patient care and safety, bullying, harassment, discrimination, unfair treatment, and other concerns regarding conduct, safety, culture, or working practices. \nThe  Services will support the Contracting Authorities in delivering their strategic organisational aims by:\n• empowering staff to speak up safely and confidently through impartial support;\n• strengthening leadership behaviours and approaches;\n• Enhancing organisational responsiveness; and\n• promoting innovation, learning, and continuous improvement through a transparent and responsive organisational culture.\nThis procurement was conducted in accordance with the Open Procedure under the Procurement Act 2023, alongside the Contracting Authorities’ respective Standing Financial Instructions.\nThe opportunity was divided into three Lots, as follows:\n• Lot 1: Kent and Medway Mental Health NHS Trust\n• Lot 2: Kent Community Health NHS Foundation Trust\n• Lot 3: Dartford and Gravesham NHS Trust\nA single Contract is being awarded for each Lot, covering the full scope of Services as defined in the Specification.\nPlease note that the contract values included within this notice are estimates only, and do not take into account:\n(i) the application of indexation; or\n(ii) potential increases or decreases in the demand for services during the Contract term as detailed within the tender documents.",
                        "status": "complete",
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                                "status": "complete"
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                                "status": "complete"
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                                "value": 2,
                                "relatedLot": "1"
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                                "measure": "vcseFinalStageBids",
                                "value": 0,
                                "relatedLot": "1"
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                                "measure": "bids",
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                                "relatedLot": "2"
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                                "relatedLot": "2"
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                                "measure": "smeFinalStageBids",
                                "value": 2,
                                "relatedLot": "2"
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                            "renewal": {
                                "description": "The Term may be extended provided that the duration of this Contract shall be no longer than five (5) years and one (1) month in total from the Services Commencement Date."
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                            "hasOptions": true,
                            "options": {
                                "description": "During the Contract Term, the Supplier and the Contracting Authority may explore alternative service availability models based on a standard core hours (08:00 – 18:00, Monday to Friday) approach, as opposed to the current 24/7/365 continuous availability arrangement. Any agreed modifications to the delivery model will be subject to the Contract Change Control Process and will require a comprehensive review of related requirements, including key performance indicators, the impact of the changes on the service, and an assessment of commercial viability and value for money."
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                                "amountGross": 600000,
                                "amount": 500000,
                                "currency": "GBP"
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                            "value": "Kent and Medway NHS and Social Care Partnership Trust, in collaboration with Kent Community Health NHS Foundation Trust and Dartford and Gravesham NHS Trust, is initiating a market engagement exercise ahead of a formal procurement process for the provision of a Confidential Staff Liaison and Freedom to Speak Up Service.\nThe proposed service is intended to offer independent and confidential support for staff who wish to raise concerns, while also providing guidance for managers in resolving issues and promoting a safe and inclusive working environment. The service model will be designed to be flexible and scalable, ensuring it can be tailored to meet the specific needs of each participating Trust, taking into account variations in workforce size, organisational structure, and existing support arrangements.\nThrough this pre-market engagement, the Trusts aim to gain a clearer understanding of current market conditions and the level of interest in the opportunity. They are seeking valuable input from potential suppliers to help shape the procurement strategy, with particular interest in identifying potential challenges and risks, exploring any alternative delivery models, evaluating effective contractual terms, and assessing supplier capacity to deliver efficiencies and realise savings.\nThe information provided in this notice regarding the future procurement process (including indicative contract value, structure, and anticipated timeframes) is provisional and subject to change. Final details may be revised following the outcome of this market engagement exercise.\nFurther information about the engagement process, including how to participate, is outlined further below."
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