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                                            "name": "Quality",
                                            "description": "The Qualitative Evaluation is as fully detailed in the '4. BFR CMS Procurement - Qualitative Evaluation' document. This also states Pass / Fail Criteria in relation to Essential Non-Functional CMS PPC Requirements.",
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                    "title": [
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                            "value": "The Liverpool City Region Combined Authority (LCRCA) is on a journey to take back control of the city region's bus network through Bus franchising. The LCRCA will become responsible for 100% of the bus network, and will award contracts to operators to run these services on their behalf, with key performance metrics in place with constant monitoring of their performance. \nIn return for running these services, each Operator will receive a 4 weekly service payment.  \nWe are looking to engage with the market to gain insights into Contract Management capabilities that will allow the LCRCA to ensure each Operators' service payment accurately reflects the contract in place and incorporates any performance measure adjustments. \nRequirements   \nPlease provide a demonstration of your solution. We are particularly interested in a CMS which will deliver:   \nCMS; \n•\tBusiness as usual Franchise Contract management (New/change/cancel) \n•\tContract changes, temporary, emergency and permanent \n•\tExcellent UI, maximum automation \n•\tAbility to ingest bus timetable data in TxC format \n•\tLogging of Breaches/fixed penalties  \n•\tData export and dashboards \nPayment Calculator;  \n•\tAbility to hold/refresh indexed elements used in payment calculations \n•\tIntegration with AVL data to calculate Indexed Lost Mileage, which has been approved by LCRCA \n•\tLogging of Excusing Events and how data can be excluded from the calculation \n•\tThe calculation of bonus/deductions for: \n•\tStart Point punctuality  \n•\tIntermediate point punctuality \n•\tVehicle compliance \n•\tCustomer Complaints \n•\tBreaches \n•\tPartnering & Growth element \n•\tPatronage element \n•\tCalculation of Service payment in line with payment schedule \n•\tCalculation of performance adjustment \n•\tLogging of miscellaneous payments \n•\tSelf-Billing invoice creation \n•\tApproval & authorisation (by different roles) for payment \n•\tIntegration with payment system  \n   \nThe LCRCA requires suppliers to be compliant with either ISO27001 or Cyber Essentials Plus standards. Adopting a cloud-first strategy for all IT systems, the LCRCA mandates that any system must be fully hosted within the UK or EU. For ticket purchases, PCI compliance is essential. During the engagement session, suppliers are expected to detail their data requirements and specify the necessary feeds to ensure system functionality."
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