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                            "id": "GB-PPON-PQYY-1684-DYLV",
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                                "id": "PQYY-1684-DYLV"
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                        "title": "Core Financial Services",
                        "description": "LBH is seeking to commission: \nAccounts Payable (also provided to LBH trading company) \nRent accounting \nHousing Rent Collection (optional) \nVision: \nOur vision for the Accounts Payable: \nOur vision is to provide an efficient and transparent Accounts Payable service that ensures timely and accurate payments to vendors, suppliers, and service providers. The service should enable service users to self-serve and for automation to be in place where possible. We are committed to transforming payment processes, minimising errors, and ensuring the responsible management of public funds. Processes should be constantly reviewed and continuously subject to improvement.  \nOur vision for Rent Accounting: \nTo maintain clear, up-to-date records for each tenant, providing transparent statements, and ensuring that updates and changes are processed in a timely and accurate manner. To ensure that the service and its processes work effectively and in a joined-up way with the Housing Income service, as well as there being a clear understanding of the roles and responsibilities of the service.  \nHousing Rent Collection: \nTo provide an efficient, accessible, and customer-focused rent collection service that ensures timely and accurate receipt of payments. The service will focus on the maximisation of rent collection. As well as, promptly providing support to tenants enabling them to maintain their rent payments and manage other financial commitments. The service will work closely with tenancy management, benefits and homelessness functions to provide effective, holistic support for tenants, to help sustain tenancies, ensure they get what they are entitled to and to fulfil the Local Authorities responsibilities as a landlord. \nCurrent performance \nAccounts Payable: \n96.4% of valid Invoices paid in 30 days of the due date \n57,969 Accounts Payable transactions were processed in 2024/25 \nIn 2024/25 58,000 transactions were processed through ContrOCC \n138 CIS deductions in 2024/252  \nIn 2024/25, 1,815 new creditor set up and 867 amendments and 67 closures were received by the current supplier \nRent Accounting: \nDuring 2024/25 rent accounts have taken an average of less than a day to set up  \nThere are 13,933 properties with rent accounts  \n1,423 new rent accounts were set up in 2024/25  \nHousing Rent Collection: \nThe KPI target for HRA income collection is 100% and 90% for TA income collection  \nIn 2024/25 the HRA income collection rate has been consistently over 97.65% each month. Throughout the majority of the year the collection rate has been over 98%, apart from January and February 2025 where the collection rate was 97.66% and 97.65% respectively  \nIn 2024/25 the TA income collection rate has been above 92%, exceeding the target, and between May 2024 and July 2024 collection rates exceeded 100%   \nIn March 2025 6,293 HRA households were in arrears, out of approximately 13,000  \nIn March 2025 395 TA households were in arrears, out of approximately 550  \nThe total value of rent arrears, across HRA households and TA, is £9m  \nApproximately 10% of housing rent collection is via direct debit  \nCurrent contract cost \nAnnual core contract cost \nAccounts Payable: £563k \nRent Accounting: £240k \nHousing Rent Collection: £1.3m \nObjectives \nLower contract cost by min 10% \nAutomation of all reconciliation processes to reduce manual admin  \nAutomated confirmation of payee/supplier to check for a match before a payment is made to reduce the possibility of the wrong supplier being paid  \nAutomation of VAT and CIS deduction calculations to reduce possibility for mistakes and inaccuracies  \nIncreased automation of rent accounting \nIntroduce paperless DD for tenants \nReduce rent arrears",
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                        "title": "Accounts Payable Service",
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                            "endDate": "2026-08-18T12:00:00+01:00"
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                            "endDate": "2026-07-27T12:00:00+01:00"
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                                "awardCriteria": {
                                    "criteria": [
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                                            "type": "quality",
                                            "name": "Quality",
                                            "description": "The contract will be awarded on the basis of the Most Advantageous Tender.\nThe Authority will apply the Price per Quality Point (PPQP) methodology. This approach combines price and quality to identify the Most Advantageous Tender. PPQP is calculated as Total Evaluated Price ÷ Final Weighted Quality Score.\nThe tender with the lowest PPQP score will be selected, subject to meeting all mandatory and minimum quality requirements.\nFull details of the evaluation methodology are set out in the procurement documents.",
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                                "selectionCriteria": {
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                                            "description": "As outlined in the Invitation to Tender"
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                                "suitability": {
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                                "contractPeriod": {
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                                    "endDate": "2032-09-30T23:59:59+01:00",
                                    "maxExtentDate": "2034-09-30T23:59:59+01:00"
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                                "hasRenewal": true,
                                "renewal": {
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                                "id": "conflictOfInterest",
                                "documentType": "conflictOfInterest",
                                "description": "Not published"
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                        "riskDetails": "The Authority has identified a number of known but inherently uncertain risks associated with the delivery of  Accounts Payable Service.\nThese include;\n1. TUPE\n•\tTUPE may apply to some or all of the services. Bidders must make their own assessment. \n•\tThis is a third-generation outsourcing arrangement, so there may be legacy terms or liabilities from earlier transfers. \n•\tAny staff information provided may not capture all liabilities, such as accrued leave, disputes or pension issues. \n2. Volumes\n•\tTransaction volumes, supplier numbers and workload levels are estimates only and may change during the contract term. \n•\tCurrent purchase order compliance is low and may improve or worsen, which could affect workload and exception handling. \n3. Systems and data\n•\tThe service relies on several systems and interfaces, and the full extent of integration complexity may not be known at tender stage. \n•\tThere may be data quality issues in supplier records, transaction history, workflows or supporting documents. \n4. Mobilisation\n•\tKnowledge transfer from the incumbent may be incomplete. \n•\tMobilisation may uncover further issues in process documentation, system readiness or handover arrangements. \n5. Change during the contract\n•\tThe Council intends to improve and redesign parts of the procure-to-pay process, so service demand and ways of working may change over time\n6. Exit\n•\tFuture exit arrangements, including any onward transfer and TUPE position at contract end, cannot be fully defined at this stage. \nBidder responsibility\nBidders are responsible for carrying out their own due diligence and taking these uncertainties into account in their tender."
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                                "currency": "GBP"
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                            "releaseDate": "2025-07-29T10:31:31+01:00",
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                            "value": "LBH is seeking to commission: \nAccounts Payable (also provided to LBH trading company) \nRent accounting \nHousing Rent Collection (optional) \nVision: \nOur vision for the Accounts Payable: \nOur vision is to provide an efficient and transparent Accounts Payable service that ensures timely and accurate payments to vendors, suppliers, and service providers. The service should enable service users to self-serve and for automation to be in place where possible. We are committed to transforming payment processes, minimising errors, and ensuring the responsible management of public funds. Processes should be constantly reviewed and continuously subject to improvement.  \nOur vision for Rent Accounting: \nTo maintain clear, up-to-date records for each tenant, providing transparent statements, and ensuring that updates and changes are processed in a timely and accurate manner. To ensure that the service and its processes work effectively and in a joined-up way with the Housing Income service, as well as there being a clear understanding of the roles and responsibilities of the service.  \nHousing Rent Collection: \nTo provide an efficient, accessible, and customer-focused rent collection service that ensures timely and accurate receipt of payments. The service will focus on the maximisation of rent collection. As well as, promptly providing support to tenants enabling them to maintain their rent payments and manage other financial commitments. The service will work closely with tenancy management, benefits and homelessness functions to provide effective, holistic support for tenants, to help sustain tenancies, ensure they get what they are entitled to and to fulfil the Local Authorities responsibilities as a landlord. \nCurrent performance \nAccounts Payable: \n96.4% of valid Invoices paid in 30 days of the due date \n57,969 Accounts Payable transactions were processed in 2024/25 \nIn 2024/25 58,000 transactions were processed through ContrOCC \n138 CIS deductions in 2024/252  \nIn 2024/25, 1,815 new creditor set up and 867 amendments and 67 closures were received by the current supplier \nRent Accounting: \nDuring 2024/25 rent accounts have taken an average of less than a day to set up  \nThere are 13,933 properties with rent accounts  \n1,423 new rent accounts were set up in 2024/25  \nHousing Rent Collection: \nThe KPI target for HRA income collection is 100% and 90% for TA income collection  \nIn 2024/25 the HRA income collection rate has been consistently over 97.65% each month. Throughout the majority of the year the collection rate has been over 98%, apart from January and February 2025 where the collection rate was 97.66% and 97.65% respectively  \nIn 2024/25 the TA income collection rate has been above 92%, exceeding the target, and between May 2024 and July 2024 collection rates exceeded 100%   \nIn March 2025 6,293 HRA households were in arrears, out of approximately 13,000  \nIn March 2025 395 TA households were in arrears, out of approximately 550  \nThe total value of rent arrears, across HRA households and TA, is £9m  \nApproximately 10% of housing rent collection is via direct debit  \nCurrent contract cost \nAnnual core contract cost \nAccounts Payable: £563k \nRent Accounting: £240k \nHousing Rent Collection: £1.3m \nObjectives \nLower contract cost by min 10% \nAutomation of all reconciliation processes to reduce manual admin  \nAutomated confirmation of payee/supplier to check for a match before a payment is made to reduce the possibility of the wrong supplier being paid  \nAutomation of VAT and CIS deduction calculations to reduce possibility for mistakes and inaccuracies  \nIncreased automation of rent accounting \nIntroduce paperless DD for tenants \nReduce rent arrears"
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                            "value": "The Authority is seeking to procure a contract for the provision of a fully managed Accounts Payable Service for the London Borough of Hounslow and its trading company, Lampton Group. The Services are expected to commence on 1 October 2027. The Services will include, but are not limited to:\n• Fully managed Accounts Payable service\n• Customer service and resolution of Accounts Payable queries\n• Processing of BACS payment runs\n• Assistance with system upgrades, changes and testing\n• Mobilisation and implementation of the service\n• Ongoing service improvement, cost savings and benchmarking\n• Exit and transition management support\nThe Specification also includes optional services relating to urgent payments and Direct Debit collection services. These optional services form part of the overall scope of the Contract but are not guaranteed. The Authority may, at its sole discretion, activate all or part of the optional services during the Contract Period in accordance with the Contract.\nThe Contract is anticipated to start in February 2027, the Contract Effective Date, for mobilisation and implementation.\nThe fixed Service Go-Live Date is 1 October 2027.\nThe initial Contract term will end on 30 September 2032, unless terminated earlier. The Authority may extend the Contract on two occasions, each for 12 months, giving a maximum Contract term ending on 30 September 2034."
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