{ "uri": "https://www.find-tender.service.gov.uk/api/1.0/ocdsRecordPackages/ocds-h6vhtk-0564f2", "publisher": { "name": "Cabinet Office", "scheme": "GB-GOR", "uid": "D2", "uri": "https://www.gov.uk/government/organisations/cabinet-office" }, "publishedDate": "2026-10-23T11:39:18+01:00", "license": "http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/", "publicationPolicy": "https://www.gov.uk/government/publications/open-contracting", "version": "1.1", "extensions": [ "https://standard.open-contracting.org/profiles/eu/latest/en/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_amendment_rationale_classifications_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_budget_breakdown_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_contract_completion_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_documentation_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_pagination_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_suitability_extension/master/extension.json", "https://raw.githubusercontent.com/portaledcahn/ocds_Links_extension/main/extension.json", "https://raw.githubusercontent.com/cabinetoffice/ocds_uk_extension/main/extension.json" ], "packages": [ "https://www.find-tender.service.gov.uk/api/1.0/ocdsRecordPackages/ocds-h6vhtk-0564f2" ], "records": [ { "ocid": "ocds-h6vhtk-0564f2", "releases": [ { "ocid": "ocds-h6vhtk-0564f2", "id": "042533-2025", "tag": [ "planning" ], "date": "2025-07-23T17:27:53+01:00", "initiationType": "tender", "parties": [ { "name": "Cartrefi Conwy Cyfyngedig", "id": "GB-COH-IP030457", "identifier": { "scheme": "GB-COH", "id": "IP030457" }, "address": { "streetAddress": "Morfa Gele - North Wales Business Park Cae Eithin", "locality": "Abergele", "postalCode": "LL22 8LJ", "country": "GB", "countryName": "United Kingdom", "region": "UKL13" }, "contactPoint": { "name": "Martin Joy", "email": "martin.joy@itica.com", "telephone": "07768792754" }, "roles": [ "buyer" ], "details": { "url": "https://cartreficonwy.org/", "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicUndertaking", "description": "Public undertaking" }, { "scheme": "UK_CA_DEVOLVED_REGULATIONS", "id": "GB-WLS", "description": "Welsh devolved regulations apply" } ] } } ], "buyer": { "id": "GB-COH-IP030457", "name": "Cartrefi Conwy Cyfyngedig" }, "planning": { "milestones": [ { "id": "engagement", "type": "engagement", "description": "Each participant will be issued with a questionnaire prior to an individual 1to1 online Teams or Zoom meeting where the questionnaire response will be discussed and further information about the procurement and business objectives will be shared.\nSession dates and further information will be issued as required.\nThe key outcomes of the PME will be shared with all participants apart from information that has been agreed as commercially sensitive or confidential.\nThis Notice does not constitute a call for competition and should not be assumed as creating a contract or agreement. Further, Cartrefi Conwy Cyfyngedig has no liability for any costs, however incurred, by those attending the PME sessions or involvement in the subsequent procurement process.", "dueDate": "2025-08-31T23:59:59+01:00", "status": "scheduled" } ], "documents": [ { "id": "042533-2025", "documentType": "marketEngagementNotice", "noticeType": "UK2", "description": "Preliminary market engagement notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/042533-2025", "datePublished": "2025-07-23T17:27:53+01:00", "format": "text/html" } ] }, "tender": { "id": "ocds-h6vhtk-0564f2", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "Business Systems Refresh Programme", "description": "Cartrefi Conwy Cyfyngedig is preparing to undertake a significant Business Systems Refresh Programme to support our corporate transformation agenda. Fundamental to success is refreshing and modernising our core business systems, including the procurement, implementation and ongoing support of new solutions to support business capabilities in Housing Management; Property Services (Repairs, Assets and Compliance); and, Finance Ledger. The procurement will comprise an appropriate number of Lots.\nWe are inviting suppliers to participate in a pre-market engagement exercise, the purpose of which is to:\n•\tInform the market of our upcoming requirements\n•\tGauge supplier interest and capability\n•\tHelp shape our procurement strategy.\nWe encourage all interested suppliers with relevant experience and solutions to register their interest and participate in this early dialogue.", "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "48000000", "description": "Software package and information systems" } ], "deliveryAddresses": [ { "region": "UKL", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "1" } ], "value": { "amountGross": 3000000, "amount": 2500000, "currency": "GBP" }, "mainProcurementCategory": "goods", "aboveThreshold": true, "lots": [ { "id": "1", "suitability": { "sme": true }, "contractPeriod": { "startDate": "2026-04-01T00:00:00+01:00", "endDate": "2036-03-31T23:59:59+01:00", "maxExtentDate": "2041-03-31T23:59:59+01:00" }, "hasRenewal": true, "status": "planning" } ], "communication": { "futureNoticeDate": "2025-09-15T23:59:59+01:00" }, "status": "planning" }, "language": "en", "extensions": [ "https://standard.open-contracting.org/profiles/eu/latest/en/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_amendment_rationale_classifications_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_budget_breakdown_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_contract_completion_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_documentation_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_pagination_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_suitability_extension/master/extension.json", "https://raw.githubusercontent.com/portaledcahn/ocds_Links_extension/main/extension.json", "https://raw.githubusercontent.com/cabinetoffice/ocds_uk_extension/main/extension.json" ] }, { "id": "064916-2025", "tag": [ "tender" ], "date": "2025-10-13T16:27:02+01:00", "initiationType": "tender", "ocid": "ocds-h6vhtk-0564f2", "parties": [ { "name": "Cartrefi Conwy Cyfyngedig", "id": "GB-PPON-PVDN-9226-PHMZ", "identifier": { "scheme": "GB-PPON", "id": "PVDN-9226-PHMZ" }, "address": { "streetAddress": "Morfa Gele - Cae Eithin", "locality": "Conwy", "postalCode": "LL22 8LJ", "country": "GB", "countryName": "United Kingdom", "region": "UKL13" }, "contactPoint": { "name": "Martin Joy", "email": "martin.joy@itica.com", "telephone": "+447768792754" }, "roles": [ "buyer" ], "details": { "url": "https://www.cartreficonwy.org", "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicUndertaking", "description": "Public undertaking" }, { "scheme": "UK_CA_DEVOLVED_REGULATIONS", "id": "GB-WLS", "description": "Welsh devolved regulations apply" } ] } } ], "buyer": { "id": "GB-PPON-PVDN-9226-PHMZ", "name": "Cartrefi Conwy Cyfyngedig" }, "tender": { "id": "ocds-h6vhtk-0564f2", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "Business Systems Refresh Programme", "description": "Cartrefi Conwy is an independent not-for-profit Registered Social Landlord (RSL). We formed as result of the transfer of around 3,800 homes from Conwy County Borough Council in 2008.\nSince the transferred homes have been under our ownership and management we have invested heavily in their refurbishment to bring them up to the Welsh Housing Quality Standard. We will continue to maintain our homes to this high standard in the future.\nIn 2015 Cartrefi Conwy established Creating Enterprise C.I.C. as a wholly owned subsidiary which operates as a social enterprise.”\nFind out more about us, including our recently published Together Corporate Plan and other background information by visiting https://cartreficonwy.org/ \nFollowing a strategic review of existing IT systems, it became clear that it will not be possible for us to achieve our strategic ambitions using the existing mix of systems, processes and information.\nThe business systems refresh programme is underway and has full approval from the Executive and Board. Its objectives include:\n1.\tImproved service offerings to residents, including digital / self-service, leading to increased satisfaction ratings\n2.\tThe solution / system will allow resource to be more focused on customer-facing activity and enhance the “one team” ethos\n3.\tData and processes to be standardised and automated to make it easier for staff to work, be proactive, productive and collaborate \n4.\tMoving closer to OVOTT, and making data available, transparent and easier to access / use, creating a 360° view of customers and assets\n5.\tImproved management of operational risk and compliance\n6.\tAccess to the necessary data to inform asset investment decision making\n7.\tAppropriate use of spreadsheets\n8.\tAvailability of system capabilities and performance not dependent on location or access method \n9.\tEnable workflows and reports to be built more easily, not necessarily by IT\nOur objective is to achieve live operation of at least the first tranche of new capability within 12 months from Contract signature.\nIn addition, we have identified other objectives for the new HMS / PMS / AMS / FMS, and we wish to procure:\n1.\t‘Commercial off the Shelf’ product sets only requiring configuration or parameterisation, not customisation, to meet our needs.\n2.\tSolutions with a single ‘look and feel’ to the User Interface across all system ‘modules’\n3.\tA system that is easy to use, requiring minimal ‘clicks’ or steps to navigate around or use the system. (Note that ease of use is a key negative with the current systems.)\n4.\tA system with a modern underlying ‘technical architecture’, with in-built mobility (‘mobile first’ as a design principle), automation / workflows, and digital capabilities.\n5.\tSuperior integration capabilities to enable easy data sharing with other systems, and technically straightforward adoption of emerging and future technologies.\n6.\tIntegration with Microsoft’s Office365 suite of capabilities.\n7.\tCapabilities that can enable us easily to build processes (workflows) to support other areas of our operation.\nNot achieving these objectives, or a sub-optimal version of them, represents downstream technical, commercial and operational risk to us. As such, these elements will be explored in detail at ITT stage and form a critical part of our evaluation of a Potential Supplier’s capability to meet these objectives. \nOur requirements are detailed in the ITT documents. Note that we will not accept responses from Potential Suppliers for part solutions, the scope of each Lot can be considered as a single ‘solution’. However, that does not preclude partnering with third-parties to deliver the overall solution. \nWe want a long-term partnership with the successful provider(s), the Contract will be for a period of 10 years with the option to extend annually up to a further 5 years at Cartrefi’s sole discretion. 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This is separate from the formal tender submission (on how the supplier proposes to meet the tender requirements). \nPlease note: Do not complete or submit responses to Parts 2 – 4 at the PSQ stage of the process. Cartrefi will invite shortlisted suppliers to submit an Initial ITT at the appropriate time. 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Mr Mohamed Ibrahim Mostafa-Abdelaal\nCorrespondence address;\n65 Kingshill Crescent, \nHigh Wycombe, \nBuckinghamshire, \nUnited Kingdom, \nHP13 5NF" } }, { "name": "Xledger UK ", "id": "GB-PPON-PTQM-2291-BCRT", "identifier": { "scheme": "GB-PPON", "id": "PTQM-2291-BCRT" }, "address": { "streetAddress": "4th Floor, Tower Wharf, Cheese Lane,", "locality": "Bristol", "postalCode": "BS2 0JJ", "country": "GB", "countryName": "United Kingdom", "region": "UKK11" }, "contactPoint": { "email": "david.tillen@xledger.co.uk" }, "roles": [ "supplier" ], "details": { "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false }, "control": { "description": "Person with Significant Control; Mr Mohamed Ibrahim Mostafa-Abdelaal\nCorrespondence address;\n65 Kingshill Crescent, \nHigh Wycombe, \nBuckinghamshire, \nUnited Kingdom, \nHP13 5NF" } } ], "buyer": { "id": "GB-PPON-PVDN-9226-PHMZ", "name": "Cartrefi Conwy Cyfyngedig" }, "tender": { "id": "ocds-h6vhtk-0564f2", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "Cartrefi Conwy - Business Systems Refresh Programme", "description": "Cartrefi Conwy is an independent not-for-profit Registered Social Landlord (RSL). We formed as result of the transfer of around 3,800 homes from Conwy County Borough Council in 2008.Since the transferred homes have been under our ownership and management we have invested heavily in their refurbishment to bring them up to the Welsh Housing Quality Standard. We will continue to maintain our homes to this high standard in the future.In 2015 Cartrefi Conwy established Creating Enterprise C.I.C. as a wholly owned subsidiary which operates as a social enterprise.”Find out more about us, including our recently published Together Corporate Plan and other background information by visiting https://cartreficonwy.org/ Following a strategic review of existing IT systems, it became clear that it will not be possible for us to achieve our strategic ambitions using the existing mix of systems, processes and information.The business systems refresh programme is underway and has full approval from the Executive and Board. Its objectives include:1. Improved service offerings to residents, including digital / self-service, leading to increased satisfaction ratings2. The solution / system will allow resource to be more focused on customer-facing activity and enhance the “one team” ethos3. Data and processes to be standardised and automated to make it easier for staff to work, be proactive, productive and collaborate 4. Moving closer to OVOTT, and making data available, transparent and easier to access / use, creating a 360° view of customers and assets5. Improved management of operational risk and compliance6. Access to the necessary data to inform asset investment decision making7. Appropriate use of spreadsheets8. Availability of system capabilities and performance not dependent on location or access method 9. Enable workflows and reports to be built more easily, not necessarily by ITOur objective is to achieve live operation of at least the first tranche of new capability within 12 months from Contract signature.In addition, we have identified other objectives for the new HMS / PMS / AMS / FMS, and we wish to procure:1. ‘Commercial off the Shelf’ product sets only requiring configuration or parameterisation, not customisation, to meet our needs.2. Solutions with a single ‘look and feel’ to the User Interface across all system ‘modules’3. A system that is easy to use, requiring minimal ‘clicks’ or steps to navigate around or use the system. (Note that ease of use is a key negative with the current systems.)4. A system with a modern underlying ‘technical architecture’, with in-built mobility (‘mobile first’ as a design principle), automation / workflows, and digital capabilities.5. Superior integration capabilities to enable easy data sharing with other systems, and technically straightforward adoption of emerging and future technologies.6. Integration with Microsoft’s Office365 suite of capabilities.7. Capabilities that can enable us easily to build processes (workflows) to support other areas of our operation.Not achieving these objectives, or a sub-optimal version of them, represents downstream technical, commercial and operational risk to us. As such, these elements will be explored in detail at ITT stage and form a critical part of our evaluation of a Potential Supplier’s capability to meet these objectives. Our requirements are detailed in the ITT documents. Note that we will not accept responses from Potential Suppliers for part solutions, the scope of each Lot can be considered as a single ‘solution’. However, that does not preclude partnering with third-parties to deliver the overall solution. We want a long-term partnership with the successful provider(s), the Contract will be for a period of 10 years with the option to extend annually up to a further 5 years at Cartrefi’s sole discretion. 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Cae Eithin", "locality": "Conwy", "postalCode": "LL22 8LJ", "country": "GB", "countryName": "United Kingdom", "region": "UKL13" }, "contactPoint": { "name": "Martin Joy", "email": "martin.joy@itica.com", "telephone": "+447768792754" }, "roles": [ "buyer" ], "details": { "url": "https://www.cartreficonwy.org", "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicUndertaking", "description": "Public undertaking" }, { "scheme": "UK_CA_DEVOLVED_REGULATIONS", "id": "GB-WLS", "description": "Welsh devolved regulations apply" } ] } }, { "name": "TechLabs London Limited", "id": "GB-PPON-PXPD-5758-DGMV", "identifier": { "scheme": "GB-PPON", "id": "PXPD-5758-DGMV" }, "address": { "streetAddress": "The Mews, 20 Amersham Hill", "locality": "High Wycombe", "postalCode": "HP13 6NZ", "country": "GB", "countryName": "United Kingdom", "region": "UKJ13" }, "contactPoint": { "email": "ck@techlabs.london" }, "roles": [ "supplier" ], "details": { "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } }, { "name": "Xledger UK", "id": "GB-PPON-PTQM-2291-BCRT", "identifier": { "scheme": "GB-PPON", "id": "PTQM-2291-BCRT" }, "address": { "streetAddress": "4th Floor, Tower Wharf, Cheese Lane", "locality": "Bristol", "postalCode": "BS2 0JJ", "country": "GB", "countryName": "United Kingdom", "region": "UKK11" }, "contactPoint": { "email": "david.tillen@xledger.co.uk" }, "roles": [ "supplier" ], "details": { "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } } ], "buyer": { "id": "GB-PPON-PVDN-9226-PHMZ", "name": "Cartrefi Conwy Cyfyngedig" }, "tender": { "id": "ocds-h6vhtk-0564f2", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "Cartrefi Conwy - Business Systems Refresh Programme", "description": "Cartrefi Conwy is an independent not-for-profit Registered Social Landlord (RSL). We formed as result of the transfer of around 3,800 homes from Conwy County Borough Council in 2008.Since the transferred homes have been under our ownership and management we have invested heavily in their refurbishment to bring them up to the Welsh Housing Quality Standard. We will continue to maintain our homes to this high standard in the future.In 2015 Cartrefi Conwy established Creating Enterprise C.I.C. as a wholly owned subsidiary which operates as a social enterprise.”Find out more about us, including our recently published Together Corporate Plan and other background information by visiting https://cartreficonwy.org/ Following a strategic review of existing IT systems, it became clear that it will not be possible for us to achieve our strategic ambitions using the existing mix of systems, processes and information.The business systems refresh programme is underway and has full approval from the Executive and Board. Its objectives include:1. Improved service offerings to residents, including digital / self-service, leading to increased satisfaction ratings2. The solution / system will allow resource to be more focused on customer-facing activity and enhance the “one team” ethos3. Data and processes to be standardised and automated to make it easier for staff to work, be proactive, productive and collaborate 4. Moving closer to OVOTT, and making data available, transparent and easier to access / use, creating a 360° view of customers and assets5. Improved management of operational risk and compliance6. Access to the necessary data to inform asset investment decision making7. Appropriate use of spreadsheets8. Availability of system capabilities and performance not dependent on location or access method 9. Enable workflows and reports to be built more easily, not necessarily by ITOur objective is to achieve live operation of at least the first tranche of new capability within 12 months from Contract signature.In addition, we have identified other objectives for the new HMS / PMS / AMS / FMS, and we wish to procure:1. ‘Commercial off the Shelf’ product sets only requiring configuration or parameterisation, not customisation, to meet our needs.2. Solutions with a single ‘look and feel’ to the User Interface across all system ‘modules’3. A system that is easy to use, requiring minimal ‘clicks’ or steps to navigate around or use the system. (Note that ease of use is a key negative with the current systems.)4. A system with a modern underlying ‘technical architecture’, with in-built mobility (‘mobile first’ as a design principle), automation / workflows, and digital capabilities.5. Superior integration capabilities to enable easy data sharing with other systems, and technically straightforward adoption of emerging and future technologies.6. Integration with Microsoft’s Office365 suite of capabilities.7. Capabilities that can enable us easily to build processes (workflows) to support other areas of our operation.Not achieving these objectives, or a sub-optimal version of them, represents downstream technical, commercial and operational risk to us. As such, these elements will be explored in detail at ITT stage and form a critical part of our evaluation of a Potential Supplier’s capability to meet these objectives. Our requirements are detailed in the ITT documents. Note that we will not accept responses from Potential Suppliers for part solutions, the scope of each Lot can be considered as a single ‘solution’. However, that does not preclude partnering with third-parties to deliver the overall solution. We want a long-term partnership with the successful provider(s), the Contract will be for a period of 10 years with the option to extend annually up to a further 5 years at Cartrefi’s sole discretion. The Contract values given in this Tender Notice reflect a 15-year term.", "status": "complete", "procurementMethod": "selective", "procurementMethodDetails": "Competitive flexible procedure", "coveredBy": [ "GPA" ], "lots": [ { "id": "1", "status": "complete" }, { "id": "2", "status": "complete" }, { "id": "3", "status": "complete" }, { "id": "4", "status": "complete" } ], "documents": [ { "id": "conflictOfInterest", "documentType": "conflictOfInterest", "description": "Not published" } ] }, "awards": [ { "id": "1", "status": "active", "mainProcurementCategory": "goods", "suppliers": [ { "id": "GB-PPON-PXPD-5758-DGMV", "name": "TechLabs London Limited" } ], "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "48000000", "description": "Software package and information systems" } ], "deliveryAddresses": [ { "region": "UKL13", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "1" } ], "relatedLots": [ "1" ] }, { "id": "2", "status": "active", "mainProcurementCategory": "goods", "suppliers": [ { "id": "GB-PPON-PXPD-5758-DGMV", "name": "TechLabs London Limited" } ], "items": [ { "id": "2", "additionalClassifications": [ { "scheme": "CPV", "id": "48000000", "description": "Software package and information systems" } ], "deliveryAddresses": [ { "region": "UKL13", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "2" } ], "relatedLots": [ "2" ] }, { "id": "3", "status": "active", "mainProcurementCategory": "goods", "suppliers": [ { "id": "GB-PPON-PXPD-5758-DGMV", "name": "TechLabs London Limited" } ], "items": [ { "id": "3", "additionalClassifications": [ { "scheme": "CPV", "id": "48000000", "description": "Software package and information systems" } ], "deliveryAddresses": [ { "region": "UKL13", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "3" } ], "relatedLots": [ "3" ] }, { "id": "4", "status": "active", "mainProcurementCategory": "goods", "suppliers": [ { "id": "GB-PPON-PTQM-2291-BCRT", "name": "Xledger UK" } ], "items": [ { "id": "4", "additionalClassifications": [ { "scheme": "CPV", "id": "48000000", "description": "Software package and information systems" } ], "deliveryAddresses": [ { "region": "UKL13", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "4" } ], "relatedLots": [ "4" ] } ], "contracts": [ { "id": "1", "awardID": "1", "title": "Business Systems Refresh Programme - Housing Management system", "status": "active", "period": { "startDate": "2026-10-01T00:00:00+01:00", "endDate": "2041-09-30T23:59:59+01:00" }, "hasOptions": true, "options": { "description": "There is no option to extend or renew the 15-year term. The contract allows Cartrefi Conwy to: purchase additional Microsoft Dynamics 365 licences through the Supplier as reseller at Price Document rates (cl. 7.1); extend the licence to further Cartrefi Conwy Group Organisations for additional licence fees (cl. 7.6); and order additional services through the Change Control Procedure at Professional Services Rate Book (time and materials) rates (cl. 17 and Sch. 2 para 4). Run Services charges may be indexed by CPI from the second Contract Year (Sch. 2 para 5)." }, "value": { "amountGross": 3979204, "amount": 3316003, "currency": "GBP" }, "aboveThreshold": true, "dateSigned": "2026-10-01T00:00:00+01:00", "noAgreedMetricsRationale": "Below £5M threshold", "documents": [ { "id": "100382-2026", "documentType": "contractNotice", "noticeType": "UK7", "description": "Contract details notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/100382-2026", "datePublished": "2026-10-23T11:39:14+01:00", "format": "text/html" } ] }, { "id": "2", "awardID": "2", "title": "Business Systems Refresh Programme - Property Management system", "status": "active", "period": { "startDate": "2026-10-01T00:00:00+01:00", "endDate": "2041-09-30T23:59:59+01:00" }, "hasOptions": true, "options": { "description": "There is no option to extend or renew the 15-year term. The contract allows Cartrefi Conwy to: purchase additional Microsoft Dynamics 365 licences through the Supplier as reseller at Price Document rates (cl. 7.1); extend the licence to further Cartrefi Conwy Group Organisations for additional licence fees (cl. 7.6); and order additional services through the Change Control Procedure at Professional Services Rate Book (time and materials) rates (cl. 17 and Sch. 2 para 4). Run Services charges may be indexed by CPI from the second Contract Year (Sch. 2 para 5). Real-time scheduling optimisation software (MoreIQ) is not included and would be procured separately." }, "value": { "amountGross": 2148058, "amount": 1790048, "currency": "GBP" }, "aboveThreshold": true, "dateSigned": "2026-10-01T00:00:00+01:00", "noAgreedMetricsRationale": "Below £5M threshold", "documents": [ { "id": "100382-2026", "documentType": "contractNotice", "noticeType": "UK7", "description": "Contract details notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/100382-2026", "datePublished": "2026-10-23T11:39:14+01:00", "format": "text/html" } ] }, { "id": "3", "awardID": "3", "title": "Business Systems Refresh Programme - Asset Management system", "status": "active", "period": { "startDate": "2026-10-01T00:00:00+01:00", "endDate": "2041-09-30T23:59:59+01:00" }, "hasOptions": true, "options": { "description": "There is no option to extend or renew the 15-year term. The contract allows Cartrefi Conwy to: purchase additional Microsoft Dynamics 365 licences through the Supplier as reseller at Price Document rates (cl. 7.1); extend the licence to further Cartrefi Conwy Group Organisations for additional licence fees (cl. 7.6); and order additional services through the Change Control Procedure at Professional Services Rate Book (time and materials) rates (cl. 17 and Sch. 2 para 4). Run Services charges may be indexed by CPI from the second Contract Year (Sch. 2 para 5)." }, "value": { "amountGross": 837285, "amount": 697737, "currency": "GBP" }, "aboveThreshold": true, "dateSigned": "2026-10-01T00:00:00+01:00", "noAgreedMetricsRationale": "Below £5M threshold", "documents": [ { "id": "100382-2026", "documentType": "contractNotice", "noticeType": "UK7", "description": "Contract details notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/100382-2026", "datePublished": "2026-10-23T11:39:14+01:00", "format": "text/html" } ] }, { "id": "4", "awardID": "4", "title": "Business Systems Refresh Programme - Finance Management system", "status": "active", "period": { "startDate": "2026-10-01T00:00:00+01:00", "endDate": "2041-09-30T23:59:59+01:00" }, "hasOptions": true, "options": { "description": "After the 3-year Initial Term the Agreement renews for up to 12 further Renewal Terms (General Terms cl. 5.2 as amended), after which it expires, giving a maximum total duration of 15 years to 30 September 2041. Discount rates are maintained across renewals up to 15 years, provided quantities do not fall by more than 10% at renewal. Subscription quantities (users, entities, transactions, integrations) may increase in line with actual use, and the Customer may be moved to the next usage threshold if it is exceeded for 3 consecutive months. Additional services may be ordered through the change in scope process by a new Order, including on-site consultancy at £1,440 per day." }, "value": { "amountGross": 468568, "amount": 390473, "currency": "GBP" }, "aboveThreshold": true, "dateSigned": "2026-10-01T00:00:00+01:00", "noAgreedMetricsRationale": "Below £5M threshold", "documents": [ { "id": "100382-2026", "documentType": "contractNotice", "noticeType": "UK7", "description": "Contract details notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/100382-2026", "datePublished": "2026-10-23T11:39:14+01:00", "format": "text/html" } ] } ], "language": "en", "extensions": [ "https://standard.open-contracting.org/profiles/eu/latest/en/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_amendment_rationale_classifications_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_budget_breakdown_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_contract_completion_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_documentation_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_pagination_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_suitability_extension/master/extension.json", "https://raw.githubusercontent.com/portaledcahn/ocds_Links_extension/main/extension.json", "https://raw.githubusercontent.com/cabinetoffice/ocds_uk_extension/main/extension.json" ] } ], "compiledRelease": { "tag": [ "compiled" ], "id": "ocds-h6vhtk-0564f2-2026-10-23T11:39:14+01:00", "date": "2026-10-23T11:39:14+01:00", "ocid": "ocds-h6vhtk-0564f2", "initiationType": "tender", "parties": [ { "id": "GB-COH-IP030457", "name": "Cartrefi Conwy Cyfyngedig", "identifier": { "scheme": "GB-COH", "id": "IP030457" }, "address": { "streetAddress": "Morfa Gele - North Wales Business Park Cae Eithin", "locality": "Abergele", "postalCode": "LL22 8LJ", "country": "GB", "countryName": "United Kingdom", "region": "UKL13" }, "contactPoint": { "name": "Martin Joy", "email": "martin.joy@itica.com", "telephone": "07768792754" }, "roles": [ "buyer" ], "details": { "url": "https://cartreficonwy.org/", "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicUndertaking", "description": "Public undertaking" }, { "scheme": "UK_CA_DEVOLVED_REGULATIONS", "id": "GB-WLS", "description": "Welsh devolved regulations apply" } ] } }, { "id": "GB-PPON-PVDN-9226-PHMZ", "name": "Cartrefi Conwy Cyfyngedig", "identifier": { "scheme": "GB-PPON", "id": "PVDN-9226-PHMZ" }, "address": { "streetAddress": "Morfa Gele - Cae Eithin", "locality": "Conwy", "postalCode": "LL22 8LJ", "country": "GB", "countryName": "United Kingdom", "region": "UKL13" }, "contactPoint": { "name": "Martin Joy", "email": "martin.joy@itica.com", "telephone": "+447768792754" }, "roles": [ "buyer" ], "details": { "url": "https://www.cartreficonwy.org", "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicUndertaking", "description": "Public undertaking" }, { "scheme": "UK_CA_DEVOLVED_REGULATIONS", "id": "GB-WLS", "description": "Welsh devolved regulations apply" } ] } }, { "id": "GB-PPON-PXPD-5758-DGMV", "name": "TechLabs London Limited", "identifier": { "scheme": "GB-PPON", "id": "PXPD-5758-DGMV" }, "address": { "streetAddress": "The Mews, 20 Amersham Hill", "locality": "High Wycombe", "postalCode": "HP13 6NZ", "country": "GB", "countryName": "United Kingdom", "region": "UKJ13" }, "contactPoint": { "email": "ck@techlabs.london" }, "roles": [ "supplier" ], "details": { "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false }, "control": { "description": "Person with Significant Control; Mr Mohamed Ibrahim Mostafa-Abdelaal\nCorrespondence address;\n65 Kingshill Crescent, \nHigh Wycombe, \nBuckinghamshire, \nUnited Kingdom, \nHP13 5NF" } }, { "id": "GB-PPON-PTQM-2291-BCRT", "name": "Xledger UK", "identifier": { "scheme": "GB-PPON", "id": "PTQM-2291-BCRT" }, "address": { "streetAddress": "4th Floor, Tower Wharf, Cheese Lane", "locality": "Bristol", "postalCode": "BS2 0JJ", "country": "GB", "countryName": "United Kingdom", "region": "UKK11" }, "contactPoint": { "email": "david.tillen@xledger.co.uk" }, "roles": [ "supplier" ], "details": { "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false }, "control": { "description": "Person with Significant Control; Mr Mohamed Ibrahim Mostafa-Abdelaal\nCorrespondence address;\n65 Kingshill Crescent, \nHigh Wycombe, \nBuckinghamshire, \nUnited Kingdom, \nHP13 5NF" } } ], "buyer": { "id": "GB-PPON-PVDN-9226-PHMZ", "name": "Cartrefi Conwy Cyfyngedig" }, "planning": { "milestones": [ { "id": "engagement", "type": "engagement", "description": "Each participant will be issued with a questionnaire prior to an individual 1to1 online Teams or Zoom meeting where the questionnaire response will be discussed and further information about the procurement and business objectives will be shared.\nSession dates and further information will be issued as required.\nThe key outcomes of the PME will be shared with all participants apart from information that has been agreed as commercially sensitive or confidential.\nThis Notice does not constitute a call for competition and should not be assumed as creating a contract or agreement. Further, Cartrefi Conwy Cyfyngedig has no liability for any costs, however incurred, by those attending the PME sessions or involvement in the subsequent procurement process.", "dueDate": "2025-08-31T23:59:59+01:00", "status": "scheduled" } ], "documents": [ { "id": "042533-2025", "documentType": "marketEngagementNotice", "noticeType": "UK2", "description": "Preliminary market engagement notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/042533-2025", "datePublished": "2025-07-23T17:27:53+01:00", "format": "text/html" } ] }, "tender": { "id": "ocds-h6vhtk-0564f2", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "Cartrefi Conwy - Business Systems Refresh Programme", "description": "Cartrefi Conwy is an independent not-for-profit Registered Social Landlord (RSL). We formed as result of the transfer of around 3,800 homes from Conwy County Borough Council in 2008.Since the transferred homes have been under our ownership and management we have invested heavily in their refurbishment to bring them up to the Welsh Housing Quality Standard. We will continue to maintain our homes to this high standard in the future.In 2015 Cartrefi Conwy established Creating Enterprise C.I.C. as a wholly owned subsidiary which operates as a social enterprise.”Find out more about us, including our recently published Together Corporate Plan and other background information by visiting https://cartreficonwy.org/ Following a strategic review of existing IT systems, it became clear that it will not be possible for us to achieve our strategic ambitions using the existing mix of systems, processes and information.The business systems refresh programme is underway and has full approval from the Executive and Board. Its objectives include:1. Improved service offerings to residents, including digital / self-service, leading to increased satisfaction ratings2. The solution / system will allow resource to be more focused on customer-facing activity and enhance the “one team” ethos3. Data and processes to be standardised and automated to make it easier for staff to work, be proactive, productive and collaborate 4. Moving closer to OVOTT, and making data available, transparent and easier to access / use, creating a 360° view of customers and assets5. Improved management of operational risk and compliance6. Access to the necessary data to inform asset investment decision making7. Appropriate use of spreadsheets8. Availability of system capabilities and performance not dependent on location or access method 9. Enable workflows and reports to be built more easily, not necessarily by ITOur objective is to achieve live operation of at least the first tranche of new capability within 12 months from Contract signature.In addition, we have identified other objectives for the new HMS / PMS / AMS / FMS, and we wish to procure:1. ‘Commercial off the Shelf’ product sets only requiring configuration or parameterisation, not customisation, to meet our needs.2. Solutions with a single ‘look and feel’ to the User Interface across all system ‘modules’3. A system that is easy to use, requiring minimal ‘clicks’ or steps to navigate around or use the system. (Note that ease of use is a key negative with the current systems.)4. A system with a modern underlying ‘technical architecture’, with in-built mobility (‘mobile first’ as a design principle), automation / workflows, and digital capabilities.5. Superior integration capabilities to enable easy data sharing with other systems, and technically straightforward adoption of emerging and future technologies.6. Integration with Microsoft’s Office365 suite of capabilities.7. Capabilities that can enable us easily to build processes (workflows) to support other areas of our operation.Not achieving these objectives, or a sub-optimal version of them, represents downstream technical, commercial and operational risk to us. As such, these elements will be explored in detail at ITT stage and form a critical part of our evaluation of a Potential Supplier’s capability to meet these objectives. Our requirements are detailed in the ITT documents. Note that we will not accept responses from Potential Suppliers for part solutions, the scope of each Lot can be considered as a single ‘solution’. However, that does not preclude partnering with third-parties to deliver the overall solution. We want a long-term partnership with the successful provider(s), the Contract will be for a period of 10 years with the option to extend annually up to a further 5 years at Cartrefi’s sole discretion. The Contract values given in this Tender Notice reflect a 15-year term.", "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "48000000", "description": "Software package and information systems" } ], "deliveryAddresses": [ { "region": "UKL", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKL13", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "1" }, { "id": "2", "additionalClassifications": [ { "scheme": "CPV", "id": "48000000", "description": "Software package and information systems" } ], "deliveryAddresses": [ { "region": "UKL13", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "2" }, { "id": "3", "additionalClassifications": [ { "scheme": "CPV", "id": "48000000", "description": "Software package and information systems" } ], "deliveryAddresses": [ { "region": "UKL13", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "3" }, { "id": "4", "additionalClassifications": [ { "scheme": "CPV", "id": "48000000", "description": "Software package and information systems" } ], "deliveryAddresses": [ { "region": "UKL13", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "4" } ], "value": { "amountGross": 4790400, "amount": 3992000, "currency": "GBP" }, "mainProcurementCategory": "goods", "aboveThreshold": true, "lots": [ { "id": "1", "suitability": { "sme": true }, "contractPeriod": { "startDate": "2026-07-01T00:00:00+01:00", "endDate": "2036-06-30T23:59:59+01:00", "maxExtentDate": "2041-06-30T23:59:59+01:00" }, "hasRenewal": true, "status": "complete", "title": "Housing Management System (HMS)", "description": "Supply and implementation of software covering all aspects of housing operations, for example;\no\tLettings and allocations\no\tTenancy management, including CRM / Contact Management\no\tCase and workload management\no\tRevenue and debt management, including service charges\no\tWorkforce mobility\no\tDigital and self-service capabilities including customer portal / app\no\tAutomation and end-to-end workflow\no\tDashboards and management information.", "value": { "amountGross": 2108400, "amount": 1757000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "quality", "name": "Lot 1 HMS - Quality", "description": "Quality of the bid - details in the Instructions to Tenderers Part 1", "numbers": [ { "number": 85, "weight": "percentageExact" } ] }, { "type": "price", "name": "Lot 1 HMS - Price", "description": "Price of the bid - details in the Instructions to Tenderers Part 1", "numbers": [ { "number": 15, "weight": "percentageExact" } ] } ] }, "secondStage": { "minimumCandidates": 5 }, "selectionCriteria": { "criteria": [ { "type": "economic", "description": "See Procurement Specific Questionnaire (PSQ)" }, { "type": "technical", "description": "See PSQ" } ] }, "renewal": { "description": "5 annual renewals " }, "hasOptions": true, "options": { "description": "Additional functionality provided as part of the service offer " } }, { "id": "2", "title": "Property Management System (PMS)", "description": "Supply and implementation of software covering all aspects of propert management, for example;\no\tReactive repairs including scheduling and job management\no\tVoids management (property aspects)\no\tWorkforce mobility\no\tDigital and self-service capabilities including customer portal / app\no\tAutomation and end-to-end workflow\no\tDashboards and management information.", "status": "complete", "value": { "amountGross": 1202400, "amount": 1002000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "quality", "name": "Lot 2 PMS - Quality", "description": "Quality of the bid - details in the Instructions to Tenderers Part 1", "numbers": [ { "number": 85, "weight": "percentageExact" } ] }, { "type": "price", "name": "Lot 2 PMS - Price ", "description": "Price of the bid - details in the Instructions to Tenderers Part 1", "numbers": [ { "number": 15, "weight": "percentageExact" } ] } ] }, "secondStage": { "minimumCandidates": 5 }, "selectionCriteria": { "criteria": [ { "type": "economic", "description": "See Procurement Specific Questionnaire (PSQ)" }, { "type": "technical", "description": "See PSQ" } ] }, "suitability": { "sme": true }, "contractPeriod": { "startDate": "2026-07-01T00:00:00+01:00", "endDate": "2036-06-30T23:59:59+01:00", "maxExtentDate": "2041-06-30T23:59:59+01:00" }, "hasRenewal": true, "renewal": { "description": "5 annual renewals" }, "hasOptions": true, "options": { "description": "Additional functionality provided as part of the service offer " } }, { "id": "3", "title": "Asset Management System (AMS)", "description": "Supply and implementation of software covering all aspects of asset management, for example;\no\tStrategic asset management\no\tServicing and compliance\no\tPlanned maintenance\no\tWorkforce mobility\no\tDigital and self-service capabilities including customer portal / app\no\tAutomation and end-to-end workflow\no\tDashboards and management information.", "status": "complete", "value": { "amountGross": 636000, "amount": 530000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "quality", "name": "Lot 3 AMS - Quality", "description": "Quality of the bid - details in the Instructions to Tenderers Part 1", "numbers": [ { "number": 85, "weight": "percentageExact" } ] }, { "type": "price", "name": "Lot 3 AMS - Price", "description": "Price of the bid - details in the Instructions to Tenderers Part 1", "numbers": [ { "number": 15, "weight": "percentageExact" } ] } ] }, "secondStage": { "minimumCandidates": 5 }, "selectionCriteria": { "criteria": [ { "type": "economic", "description": "See Procurement Specific Questionnaire (PSQ)" }, { "type": "technical", "description": "See PSQ" } ] }, "suitability": { "sme": true }, "contractPeriod": { "startDate": "2026-07-01T00:00:00+01:00", "endDate": "2036-06-30T23:59:59+01:00", "maxExtentDate": "2041-06-30T23:59:59+01:00" }, "hasRenewal": true, "renewal": { "description": "5 annual renewals " }, "hasOptions": true, "options": { "description": "Additional functionality provided as part of the service offer " } }, { "id": "4", "title": "Finance Management System (FMS)", "description": "Supply and implementation of software covering all aspects of financial operations, for example;\no\tCase management and workflow for approvals, queries, or issue resolution\no\tExpenses management (workflows, approvals, payment)\no\tPurchase to Pay with automated links to budgets, with GRN, invoice matching, and payment\no\tA portal for suppliers to be registered, maintain up to date details, and ac-cess capabilities including raising queries, submitting invoices and auto-matic updates on payment status\no\tProject Accounting for capital spend and other investments\no\tManagement accounts for report distribution\no\tMaking Tax Digital including the ability to manage partial exemptions\no\tCIS\no\tChart of Accounts\no\tAccounts Payable / Receivable\no\tCash management\no\tGeneral Ledger\no\tJournals\no\tCreditor Management\no\tBank Reconciliation.", "status": "complete", "value": { "amountGross": 843600, "amount": 703000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "quality", "name": "Lot 4 FMS - 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This is separate from the formal tender submission (on how the supplier proposes to meet the tender requirements). \nPlease note: Do not complete or submit responses to Parts 2 – 4 at the PSQ stage of the process. Cartrefi will invite shortlisted suppliers to submit an Initial ITT at the appropriate time. 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"publicUndertaking", "description": "Public undertaking" }, { "scheme": "UK_CA_DEVOLVED_REGULATIONS", "id": "GB-WLS", "description": "Welsh devolved regulations apply" } ] } ] } }, { "id": "GB-PPON-PXPD-5758-DGMV", "name": [ { "releaseID": "087064-2026", "releaseDate": "2026-09-14T17:35:11+01:00", "releaseTag": [ "award", "contract" ], "value": "TechLabs London LTD" }, { "releaseID": "100382-2026", "releaseDate": "2026-10-23T11:39:14+01:00", "releaseTag": [ "award", "contract" ], "value": "TechLabs London Limited" } ], "identifier": { "scheme": [ { "releaseID": "087064-2026", "releaseDate": "2026-09-14T17:35:11+01:00", "releaseTag": [ "award", "contract" ], "value": "GB-PPON" } ], "id": [ { "releaseID": "087064-2026", "releaseDate": "2026-09-14T17:35:11+01:00", "releaseTag": [ "award", "contract" ], "value": "PXPD-5758-DGMV" } ] }, "address": { "streetAddress": [ { "releaseID": "087064-2026", "releaseDate": "2026-09-14T17:35:11+01:00", "releaseTag": [ "award", "contract" ], "value": "The Mews, 20 Amersham Hill " }, { "releaseID": "100382-2026", "releaseDate": "2026-10-23T11:39:14+01:00", "releaseTag": [ "award", "contract" ], "value": "The Mews, 20 Amersham Hill" } ], "locality": [ { "releaseID": "087064-2026", "releaseDate": "2026-09-14T17:35:11+01:00", "releaseTag": [ "award", "contract" ], "value": "High Wycombe" } ], "postalCode": [ { "releaseID": "087064-2026", "releaseDate": "2026-09-14T17:35:11+01:00", "releaseTag": [ "award", "contract" ], "value": "HP13 6NZ" } ], "country": [ { "releaseID": "087064-2026", "releaseDate": "2026-09-14T17:35:11+01:00", "releaseTag": [ "award", "contract" ], "value": "GB" } ], "countryName": [ { "releaseID": "087064-2026", "releaseDate": "2026-09-14T17:35:11+01:00", "releaseTag": [ "award", "contract" ], "value": "United Kingdom" } ], "region": [ { "releaseID": "087064-2026", "releaseDate": "2026-09-14T17:35:11+01:00", "releaseTag": [ "award", "contract" ], "value": "UKJ13" } ] }, "contactPoint": { "email": [ { "releaseID": "087064-2026", "releaseDate": "2026-09-14T17:35:11+01:00", "releaseTag": [ "award", "contract" ], "value": "ck@techlabs.london" } ] }, "roles": [ { "releaseID": "087064-2026", "releaseDate": "2026-09-14T17:35:11+01:00", "releaseTag": [ "award", "contract" ], "value": [ "supplier" ] } ], "details": { "scale": [ { "releaseID": "087064-2026", "releaseDate": "2026-09-14T17:35:11+01:00", "releaseTag": [ "award", "contract" ], "value": "sme" } ], "vcse": [ { "releaseID": "087064-2026", "releaseDate": "2026-09-14T17:35:11+01:00", "releaseTag": [ "award", "contract" ], "value": false } ], "publicServiceMissionOrganization": [ { "releaseID": "087064-2026", "releaseDate": "2026-09-14T17:35:11+01:00", "releaseTag": [ "award", "contract" ], "value": false } ], "shelteredWorkshop": [ { "releaseID": "087064-2026", "releaseDate": "2026-09-14T17:35:11+01:00", "releaseTag": [ "award", "contract" ], "value": false } ] }, "control": { "description": [ { "releaseID": "087064-2026", "releaseDate": "2026-09-14T17:35:11+01:00", "releaseTag": [ "award", "contract" ], "value": "Person with Significant Control; Mr Mohamed Ibrahim Mostafa-Abdelaal\nCorrespondence address;\n65 Kingshill Crescent, \nHigh Wycombe, \nBuckinghamshire, \nUnited Kingdom, \nHP13 5NF" } ] } }, { "id": "GB-PPON-PTQM-2291-BCRT", "name": [ { "releaseID": "087064-2026", "releaseDate": "2026-09-14T17:35:11+01:00", "releaseTag": [ "award", "contract" ], "value": "Xledger UK " }, { "releaseID": "100382-2026", "releaseDate": "2026-10-23T11:39:14+01:00", "releaseTag": [ "award", "contract" ], "value": "Xledger UK" } ], "identifier": { "scheme": [ { "releaseID": "087064-2026", "releaseDate": "2026-09-14T17:35:11+01:00", "releaseTag": [ "award", "contract" ], "value": "GB-PPON" } ], "id": [ { "releaseID": "087064-2026", "releaseDate": "2026-09-14T17:35:11+01:00", "releaseTag": [ "award", "contract" ], "value": "PTQM-2291-BCRT" } ] }, "address": { "streetAddress": [ { "releaseID": "087064-2026", "releaseDate": "2026-09-14T17:35:11+01:00", "releaseTag": [ "award", "contract" ], "value": "4th Floor, Tower Wharf, Cheese Lane," }, { "releaseID": "100382-2026", "releaseDate": "2026-10-23T11:39:14+01:00", "releaseTag": [ "award", "contract" ], "value": "4th Floor, Tower Wharf, Cheese Lane" } ], "locality": [ { "releaseID": "087064-2026", "releaseDate": "2026-09-14T17:35:11+01:00", "releaseTag": [ "award", "contract" ], "value": "Bristol" } ], "postalCode": [ { "releaseID": "087064-2026", "releaseDate": "2026-09-14T17:35:11+01:00", "releaseTag": [ "award", "contract" ], "value": "BS2 0JJ" } ], "country": [ { "releaseID": "087064-2026", "releaseDate": "2026-09-14T17:35:11+01:00", "releaseTag": [ "award", "contract" ], "value": "GB" } ], "countryName": [ { "releaseID": "087064-2026", "releaseDate": "2026-09-14T17:35:11+01:00", "releaseTag": [ "award", "contract" ], "value": "United Kingdom" } ], "region": [ { "releaseID": "087064-2026", "releaseDate": "2026-09-14T17:35:11+01:00", "releaseTag": [ "award", "contract" ], "value": "UKK11" } ] }, "contactPoint": { "email": [ { "releaseID": "087064-2026", "releaseDate": "2026-09-14T17:35:11+01:00", "releaseTag": [ "award", "contract" ], "value": "david.tillen@xledger.co.uk" } ] }, "roles": [ { "releaseID": "087064-2026", "releaseDate": "2026-09-14T17:35:11+01:00", "releaseTag": [ "award", "contract" ], "value": [ "supplier" ] } ], "details": { "scale": [ { "releaseID": "087064-2026", "releaseDate": "2026-09-14T17:35:11+01:00", "releaseTag": [ "award", "contract" ], "value": "sme" } ], "vcse": [ { "releaseID": "087064-2026", "releaseDate": "2026-09-14T17:35:11+01:00", "releaseTag": [ "award", "contract" ], "value": false } ], "publicServiceMissionOrganization": [ { "releaseID": "087064-2026", "releaseDate": "2026-09-14T17:35:11+01:00", "releaseTag": [ "award", "contract" ], "value": false } ], "shelteredWorkshop": [ { "releaseID": "087064-2026", "releaseDate": "2026-09-14T17:35:11+01:00", "releaseTag": [ "award", "contract" ], "value": false } ] }, "control": { "description": [ { "releaseID": "087064-2026", "releaseDate": "2026-09-14T17:35:11+01:00", "releaseTag": [ "award", "contract" ], "value": "Person with Significant Control; Mr Mohamed Ibrahim Mostafa-Abdelaal\nCorrespondence address;\n65 Kingshill Crescent, \nHigh Wycombe, \nBuckinghamshire, \nUnited Kingdom, \nHP13 5NF" } ] } } ], "buyer": { "id": [ { "releaseID": "042533-2025", "releaseDate": "2025-07-23T17:27:53+01:00", "releaseTag": [ "planning" ], "value": "GB-COH-IP030457" }, { "releaseID": "064916-2025", "releaseDate": "2025-10-13T16:27:02+01:00", "releaseTag": [ "tender" ], "value": "GB-PPON-PVDN-9226-PHMZ" } ], "name": [ { "releaseID": "042533-2025", "releaseDate": "2025-07-23T17:27:53+01:00", "releaseTag": [ "planning" ], "value": "Cartrefi Conwy Cyfyngedig" } ] }, "planning": { "milestones": [ { "id": "engagement", "type": [ { "releaseID": "042533-2025", "releaseDate": "2025-07-23T17:27:53+01:00", "releaseTag": [ "planning" ], "value": "engagement" } ], "description": [ { "releaseID": "042533-2025", "releaseDate": "2025-07-23T17:27:53+01:00", "releaseTag": [ "planning" ], "value": "Each participant will be issued with a questionnaire prior to an individual 1to1 online Teams or Zoom meeting where the questionnaire response will be discussed and further information about the procurement and business objectives will be shared.\nSession dates and further information will be issued as required.\nThe key outcomes of the PME will be shared with all participants apart from information that has been agreed as commercially sensitive or confidential.\nThis Notice does not constitute a call for competition and should not be assumed as creating a contract or agreement. Further, Cartrefi Conwy Cyfyngedig has no liability for any costs, however incurred, by those attending the PME sessions or involvement in the subsequent procurement process." } ], "dueDate": [ { "releaseID": "042533-2025", "releaseDate": "2025-07-23T17:27:53+01:00", "releaseTag": [ "planning" ], "value": "2025-08-31T23:59:59+01:00" } ], "status": [ { "releaseID": "042533-2025", "releaseDate": "2025-07-23T17:27:53+01:00", "releaseTag": [ "planning" ], "value": "scheduled" } ] } ], "documents": [ { "id": "042533-2025", "documentType": [ { "releaseID": "042533-2025", "releaseDate": "2025-07-23T17:27:53+01:00", "releaseTag": [ "planning" ], "value": "marketEngagementNotice" } ], "noticeType": [ { "releaseID": "042533-2025", "releaseDate": "2025-07-23T17:27:53+01:00", "releaseTag": [ "planning" ], "value": "UK2" } ], "description": [ { "releaseID": "042533-2025", "releaseDate": "2025-07-23T17:27:53+01:00", "releaseTag": [ "planning" ], "value": "Preliminary market engagement notice on Find a Tender" } ], "url": [ { "releaseID": "042533-2025", "releaseDate": "2025-07-23T17:27:53+01:00", "releaseTag": [ "planning" ], "value": "https://www.find-tender.service.gov.uk/Notice/042533-2025" } ], "datePublished": [ { "releaseID": "042533-2025", "releaseDate": "2025-07-23T17:27:53+01:00", "releaseTag": [ "planning" ], "value": "2025-07-23T17:27:53+01:00" } ], "format": [ { "releaseID": "042533-2025", "releaseDate": "2025-07-23T17:27:53+01:00", "releaseTag": [ "planning" ], "value": "text/html" } ] } ] }, "tender": { "id": [ { "releaseID": "042533-2025", "releaseDate": "2025-07-23T17:27:53+01:00", "releaseTag": [ "planning" ], "value": "ocds-h6vhtk-0564f2" } ], "legalBasis": { "id": [ { "releaseID": "042533-2025", "releaseDate": "2025-07-23T17:27:53+01:00", "releaseTag": [ "planning" ], "value": "2023/54" } ], "scheme": [ { "releaseID": "042533-2025", "releaseDate": "2025-07-23T17:27:53+01:00", "releaseTag": [ "planning" ], "value": "UKPGA" } ], "uri": [ { "releaseID": "042533-2025", "releaseDate": "2025-07-23T17:27:53+01:00", "releaseTag": [ "planning" ], "value": "https://www.legislation.gov.uk/ukpga/2023/54/contents" } ] }, "title": [ { "releaseID": "042533-2025", "releaseDate": "2025-07-23T17:27:53+01:00", "releaseTag": [ "planning" ], "value": "Business Systems Refresh Programme" }, { "releaseID": "087064-2026", "releaseDate": "2026-09-14T17:35:11+01:00", "releaseTag": [ "award", "contract" ], "value": "Cartrefi Conwy - Business Systems Refresh Programme" } ], "description": [ { "releaseID": "042533-2025", "releaseDate": "2025-07-23T17:27:53+01:00", "releaseTag": [ "planning" ], "value": "Cartrefi Conwy Cyfyngedig is preparing to undertake a significant Business Systems Refresh Programme to support our corporate transformation agenda. Fundamental to success is refreshing and modernising our core business systems, including the procurement, implementation and ongoing support of new solutions to support business capabilities in Housing Management; Property Services (Repairs, Assets and Compliance); and, Finance Ledger. The procurement will comprise an appropriate number of Lots.\nWe are inviting suppliers to participate in a pre-market engagement exercise, the purpose of which is to:\n•\tInform the market of our upcoming requirements\n•\tGauge supplier interest and capability\n•\tHelp shape our procurement strategy.\nWe encourage all interested suppliers with relevant experience and solutions to register their interest and participate in this early dialogue." }, { "releaseID": "064916-2025", "releaseDate": "2025-10-13T16:27:02+01:00", "releaseTag": [ "tender" ], "value": "Cartrefi Conwy is an independent not-for-profit Registered Social Landlord (RSL). We formed as result of the transfer of around 3,800 homes from Conwy County Borough Council in 2008.\nSince the transferred homes have been under our ownership and management we have invested heavily in their refurbishment to bring them up to the Welsh Housing Quality Standard. We will continue to maintain our homes to this high standard in the future.\nIn 2015 Cartrefi Conwy established Creating Enterprise C.I.C. as a wholly owned subsidiary which operates as a social enterprise.”\nFind out more about us, including our recently published Together Corporate Plan and other background information by visiting https://cartreficonwy.org/ \nFollowing a strategic review of existing IT systems, it became clear that it will not be possible for us to achieve our strategic ambitions using the existing mix of systems, processes and information.\nThe business systems refresh programme is underway and has full approval from the Executive and Board. Its objectives include:\n1.\tImproved service offerings to residents, including digital / self-service, leading to increased satisfaction ratings\n2.\tThe solution / system will allow resource to be more focused on customer-facing activity and enhance the “one team” ethos\n3.\tData and processes to be standardised and automated to make it easier for staff to work, be proactive, productive and collaborate \n4.\tMoving closer to OVOTT, and making data available, transparent and easier to access / use, creating a 360° view of customers and assets\n5.\tImproved management of operational risk and compliance\n6.\tAccess to the necessary data to inform asset investment decision making\n7.\tAppropriate use of spreadsheets\n8.\tAvailability of system capabilities and performance not dependent on location or access method \n9.\tEnable workflows and reports to be built more easily, not necessarily by IT\nOur objective is to achieve live operation of at least the first tranche of new capability within 12 months from Contract signature.\nIn addition, we have identified other objectives for the new HMS / PMS / AMS / FMS, and we wish to procure:\n1.\t‘Commercial off the Shelf’ product sets only requiring configuration or parameterisation, not customisation, to meet our needs.\n2.\tSolutions with a single ‘look and feel’ to the User Interface across all system ‘modules’\n3.\tA system that is easy to use, requiring minimal ‘clicks’ or steps to navigate around or use the system. (Note that ease of use is a key negative with the current systems.)\n4.\tA system with a modern underlying ‘technical architecture’, with in-built mobility (‘mobile first’ as a design principle), automation / workflows, and digital capabilities.\n5.\tSuperior integration capabilities to enable easy data sharing with other systems, and technically straightforward adoption of emerging and future technologies.\n6.\tIntegration with Microsoft’s Office365 suite of capabilities.\n7.\tCapabilities that can enable us easily to build processes (workflows) to support other areas of our operation.\nNot achieving these objectives, or a sub-optimal version of them, represents downstream technical, commercial and operational risk to us. As such, these elements will be explored in detail at ITT stage and form a critical part of our evaluation of a Potential Supplier’s capability to meet these objectives. \nOur requirements are detailed in the ITT documents. Note that we will not accept responses from Potential Suppliers for part solutions, the scope of each Lot can be considered as a single ‘solution’. However, that does not preclude partnering with third-parties to deliver the overall solution. \nWe want a long-term partnership with the successful provider(s), the Contract will be for a period of 10 years with the option to extend annually up to a further 5 years at Cartrefi’s sole discretion. The Contract values given in this Tender Notice reflect a 15-year term." }, { "releaseID": "087064-2026", "releaseDate": "2026-09-14T17:35:11+01:00", "releaseTag": [ "award", "contract" ], "value": "Cartrefi Conwy is an independent not-for-profit Registered Social Landlord (RSL). We formed as result of the transfer of around 3,800 homes from Conwy County Borough Council in 2008.Since the transferred homes have been under our ownership and management we have invested heavily in their refurbishment to bring them up to the Welsh Housing Quality Standard. We will continue to maintain our homes to this high standard in the future.In 2015 Cartrefi Conwy established Creating Enterprise C.I.C. as a wholly owned subsidiary which operates as a social enterprise.”Find out more about us, including our recently published Together Corporate Plan and other background information by visiting https://cartreficonwy.org/ Following a strategic review of existing IT systems, it became clear that it will not be possible for us to achieve our strategic ambitions using the existing mix of systems, processes and information.The business systems refresh programme is underway and has full approval from the Executive and Board. Its objectives include:1. Improved service offerings to residents, including digital / self-service, leading to increased satisfaction ratings2. The solution / system will allow resource to be more focused on customer-facing activity and enhance the “one team” ethos3. Data and processes to be standardised and automated to make it easier for staff to work, be proactive, productive and collaborate 4. Moving closer to OVOTT, and making data available, transparent and easier to access / use, creating a 360° view of customers and assets5. Improved management of operational risk and compliance6. Access to the necessary data to inform asset investment decision making7. Appropriate use of spreadsheets8. Availability of system capabilities and performance not dependent on location or access method 9. Enable workflows and reports to be built more easily, not necessarily by ITOur objective is to achieve live operation of at least the first tranche of new capability within 12 months from Contract signature.In addition, we have identified other objectives for the new HMS / PMS / AMS / FMS, and we wish to procure:1. ‘Commercial off the Shelf’ product sets only requiring configuration or parameterisation, not customisation, to meet our needs.2. Solutions with a single ‘look and feel’ to the User Interface across all system ‘modules’3. A system that is easy to use, requiring minimal ‘clicks’ or steps to navigate around or use the system. (Note that ease of use is a key negative with the current systems.)4. A system with a modern underlying ‘technical architecture’, with in-built mobility (‘mobile first’ as a design principle), automation / workflows, and digital capabilities.5. Superior integration capabilities to enable easy data sharing with other systems, and technically straightforward adoption of emerging and future technologies.6. Integration with Microsoft’s Office365 suite of capabilities.7. Capabilities that can enable us easily to build processes (workflows) to support other areas of our operation.Not achieving these objectives, or a sub-optimal version of them, represents downstream technical, commercial and operational risk to us. As such, these elements will be explored in detail at ITT stage and form a critical part of our evaluation of a Potential Supplier’s capability to meet these objectives. Our requirements are detailed in the ITT documents. Note that we will not accept responses from Potential Suppliers for part solutions, the scope of each Lot can be considered as a single ‘solution’. However, that does not preclude partnering with third-parties to deliver the overall solution. We want a long-term partnership with the successful provider(s), the Contract will be for a period of 10 years with the option to extend annually up to a further 5 years at Cartrefi’s sole discretion. The Contract values given in this Tender Notice reflect a 15-year term." } ], "items": [ { "id": "1", "additionalClassifications": [ { "releaseID": "042533-2025", "releaseDate": "2025-07-23T17:27:53+01:00", "releaseTag": [ "planning" ], "value": [ { "scheme": "CPV", "id": "48000000", "description": "Software package and information systems" } ] } ], "deliveryAddresses": [ { "region": [ { "releaseID": "042533-2025", "releaseDate": "2025-07-23T17:27:53+01:00", "releaseTag": [ "planning" ], "value": "UKL" } ], "country": [ { "releaseID": "042533-2025", "releaseDate": "2025-07-23T17:27:53+01:00", "releaseTag": [ "planning" ], "value": "GB" } ], "countryName": [ { "releaseID": "042533-2025", "releaseDate": "2025-07-23T17:27:53+01:00", "releaseTag": [ "planning" ], "value": "United Kingdom" } ] }, { "region": [ { "releaseID": "064916-2025", "releaseDate": "2025-10-13T16:27:02+01:00", "releaseTag": [ "tender" ], "value": "UKL13" } ], "country": [ { "releaseID": "064916-2025", "releaseDate": 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