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"releaseDate": "2025-12-16T09:22:44Z", "releaseTag": [ "award", "contract" ], "value": "P/ABRI 1009/2025" } ], "legalBasis": { "id": [ { "releaseID": "031230-2025", "releaseDate": "2025-06-10T12:25:12+01:00", "releaseTag": [ "planning" ], "value": "2023/54" } ], "scheme": [ { "releaseID": "031230-2025", "releaseDate": "2025-06-10T12:25:12+01:00", "releaseTag": [ "planning" ], "value": "UKPGA" } ], "uri": [ { "releaseID": "031230-2025", "releaseDate": "2025-06-10T12:25:12+01:00", "releaseTag": [ "planning" ], "value": "https://www.legislation.gov.uk/ukpga/2023/54/contents" } ] }, "title": [ { "releaseID": "031230-2025", "releaseDate": "2025-06-10T12:25:12+01:00", "releaseTag": [ "planning" ], "value": "Preliminary Market Engagement for Out of Hours Service" }, { "releaseID": "042966-2025", "releaseDate": "2025-07-24T17:47:22+01:00", "releaseTag": [ "tender" ], "value": "Out of Hours Call Handling Service" } ], "description": [ { "releaseID": "031230-2025", "releaseDate": "2025-06-10T12:25:12+01:00", "releaseTag": [ "planning" ], "value": "This is a Preliminary Market Engagement Exercise - this not a tendering opportunity or a call for competition.\nAbri is seeking information from potential providers to help shape our approach to procuring a modern, efficient, and customer focused Out of Hours (OOH) service.\nOur goal is to enhance our emergency repair services by gaining insights into market capabilities and innovations, understanding how providers manage similar contracts, and identifying potential improvements in customer experience, technology integration, and efficiency. This will inform the development of a robust and competitive tender specification. We welcome input from providers on service models, technology solutions, and value-added services to ensure high-quality, customer-focused support for our residents at all times.\nThrough this engagement, we aim to:\n•\tGain insights into current market capabilities and innovations.\n•\tUnderstand how providers manage similar contracts and handle emergency call-outs.\n•\tIdentify potential improvements in customer experience, technology integration, and efficiency.\n•\tInform the development of a robust and competitive tender specification.\nWe welcome input from providers on service models, technology solutions, and value-added services that will help us deliver high-quality, customer-focused support to our residents at all times.\nThis engagement is NOT a call for competition and does NOT form part of a formal procurement process. Responses will inform the development of our strategy, specification and how we approach the market when we do procure." }, { "releaseID": "042966-2025", "releaseDate": "2025-07-24T17:47:22+01:00", "releaseTag": [ "tender" ], "value": "Abri is seeking a dedicated provider to support our out-of-hours service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This includes critical concerns such as emergency repairs serious incidents and tenancy-related emergencies.\nOur goal is to implement an innovative, dependable, and cost-efficient solution that enhances service delivery while maintaining our commitment to high-quality, customer-focused support. The selected provider should offer a robust and responsive system that ensures residents feel supported and always valued." }, { "releaseID": "083126-2025", "releaseDate": "2025-12-16T09:22:44Z", "releaseTag": [ "award", "contract" ], "value": "Abri sought a dedicated provider to deliver an out-of-hours call handling service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This includes critical concerns such as emergency repairs, serious incidents, and tenancy-related emergencies. Our goal was to implement an innovative, dependable, and cost-efficient solution that enhances service delivery while maintaining our commitment to high-quality, customer-focused support. 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"2036-03-31T23:59:59-12:00" }, { "releaseID": "042966-2025", "releaseDate": "2025-07-24T17:47:22+01:00", "releaseTag": [ "tender" ], "value": "2036-01-11T23:59:59+00:00" } ] }, "hasRenewal": [ { "releaseID": "031230-2025", "releaseDate": "2025-06-10T12:25:12+01:00", "releaseTag": [ "planning" ], "value": true } ], "status": [ { "releaseID": "031230-2025", "releaseDate": "2025-06-10T12:25:12+01:00", "releaseTag": [ "planning" ], "value": "planning" }, { "releaseID": "042966-2025", "releaseDate": "2025-07-24T17:47:22+01:00", "releaseTag": [ "tender" ], "value": "active" }, { "releaseID": "083126-2025", "releaseDate": "2025-12-16T09:22:44Z", "releaseTag": [ "award", "contract" ], "value": "complete" } ], "value": { "amountGross": [ { "releaseID": "042966-2025", "releaseDate": "2025-07-24T17:47:22+01:00", "releaseTag": [ "tender" ], "value": 2640000 } ], "amount": [ { "releaseID": "042966-2025", "releaseDate": "2025-07-24T17:47:22+01:00", "releaseTag": [ "tender" ], "value": 2200000 } ], "currency": [ { "releaseID": "042966-2025", "releaseDate": "2025-07-24T17:47:22+01:00", "releaseTag": [ "tender" ], "value": "AED" } ] }, "awardCriteria": { "weightingDescription": [ { "releaseID": "042966-2025", "releaseDate": "2025-07-24T17:47:22+01:00", "releaseTag": [ "tender" ], "value": "The Award Criteria can be found in full within the CFP tender pack but include the following areas titles Experience, Mobilisation ,Capacity , customer relationship management and management information systems, performance and customer care management, tailored service delivery, operative training and monitoring, CRM with audit trail and recording, caller recognition and scripting, working within IT environments, and driving innovation and efficiency and Added Value." } ], "criteria": [ { "releaseID": "042966-2025", "releaseDate": "2025-07-24T17:47:22+01:00", "releaseTag": [ "tender" ], "value": [ { "type": "price", "name": "Simple description", "description": "The Award Criteria can be found in full within the CFP tender pack but include the following areas titles Experience, Mobilisation ,Capacity , customer relationship management and management information systems, performance and customer care management, tailored service delivery, operative training and monitoring, CRM with audit trail and recording, caller recognition and scripting, working within IT environments, and driving innovation and efficiency and Added Value." } ] } ] }, "renewal": { "description": [ { "releaseID": "042966-2025", "releaseDate": "2025-07-24T17:47:22+01:00", "releaseTag": [ "tender" ], "value": "Optional to extend up to 84 months." } ] } } ], "communication": { "futureNoticeDate": [ { "releaseID": "031230-2025", "releaseDate": "2025-06-10T12:25:12+01:00", "releaseTag": [ "planning" ], "value": "2025-07-21T23:59:59+00:00" }, { "releaseID": "031259-2025", "releaseDate": "2025-06-10T13:36:09+01:00", "releaseTag": [ "planningUpdate" ], "value": "2025-07-21T23:59:59-12:00" } ] }, "status": [ { "releaseID": "031230-2025", "releaseDate": "2025-06-10T12:25:12+01:00", "releaseTag": [ "planning" ], "value": "planning" }, { "releaseID": "042966-2025", "releaseDate": "2025-07-24T17:47:22+01:00", "releaseTag": [ "tender" ], "value": "active" }, { "releaseID": "083126-2025", "releaseDate": "2025-12-16T09:22:44Z", "releaseTag": [ "award", "contract" ], "value": "complete" } ], "amendments": [ { "id": "031259-2025", "description": [ { "releaseID": "031259-2025", "releaseDate": "2025-06-10T13:36:09+01:00", "releaseTag": [ "planningUpdate" ], "value": "A correction needed to be made on submission return date for this PME due to system error . The updated deadline is now 12:00 NN on 20 June 2025." } ] }, { "id": "055978-2025", "description": [ { "releaseID": "055978-2025", "releaseDate": "2025-09-11T17:08:48+01:00", "releaseTag": [ "tenderUpdate" ], "value": "The pricing schedule has been updated, and the submission deadline has been extended to 19 September 2025 ." } ] } ], "value": { "amountGross": [ { "releaseID": "042966-2025", "releaseDate": "2025-07-24T17:47:22+01:00", "releaseTag": [ "tender" ], "value": 2640000 } ], "amount": [ { "releaseID": "042966-2025", "releaseDate": "2025-07-24T17:47:22+01:00", "releaseTag": [ "tender" ], "value": 2200000 } ], "currency": [ { "releaseID": "042966-2025", "releaseDate": "2025-07-24T17:47:22+01:00", "releaseTag": [ "tender" ], "value": "GBP" } ] }, "procurementMethod": [ { "releaseID": "042966-2025", "releaseDate": "2025-07-24T17:47:22+01:00", "releaseTag": [ "tender" ], "value": "open" }, { "releaseID": "023616-2026", "releaseDate": "2026-03-16T15:07:53Z", "releaseTag": [ "award", "contract" ], "value": "selective" } ], "procurementMethodDetails": [ { "releaseID": "042966-2025", "releaseDate": "2025-07-24T17:47:22+01:00", "releaseTag": [ "tender" ], "value": "Competitive flexible procedure" } ], "procedure": { "features": [ { "releaseID": "042966-2025", "releaseDate": "2025-07-24T17:47:22+01:00", "releaseTag": [ "tender" ], "value": "Abri are undertaking a CFP for the provision of Out of Hours Handling Service. This CFP Tender has 4 stages. 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{ "releaseID": "055978-2025", "releaseDate": "2025-09-11T17:08:48+01:00", "releaseTag": [ "tenderUpdate" ], "value": "UK4" } ], "description": [ { "releaseID": "055978-2025", "releaseDate": "2025-09-11T17:08:48+01:00", "releaseTag": [ "tenderUpdate" ], "value": "Tender notice on Find a Tender" } ], "url": [ { "releaseID": "055978-2025", "releaseDate": "2025-09-11T17:08:48+01:00", "releaseTag": [ "tenderUpdate" ], "value": "https://www.find-tender.service.gov.uk/Notice/055978-2025" } ], "datePublished": [ { "releaseID": "055978-2025", "releaseDate": "2025-09-11T17:08:48+01:00", "releaseTag": [ "tenderUpdate" ], "value": "2025-09-11T17:08:48+01:00" } ], "format": [ { "releaseID": "055978-2025", "releaseDate": "2025-09-11T17:08:48+01:00", "releaseTag": [ "tenderUpdate" ], "value": "text/html" } ] } ], "hasRecurrence": [ { "releaseID": "042966-2025", "releaseDate": "2025-07-24T17:47:22+01:00", "releaseTag": [ "tender" ], "value": true } ], "recurrence": { "dates": [ { "releaseID": 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