{ "uri": "https://www.find-tender.service.gov.uk/api/1.0/ocdsRecordPackages/ocds-h6vhtk-052446", "publisher": { "name": "Cabinet Office", "scheme": "GB-GOR", "uid": "D2", "uri": "https://www.gov.uk/government/organisations/cabinet-office" }, "publishedDate": "2026-07-02T13:14:44+01:00", "license": "http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/", "publicationPolicy": "https://www.gov.uk/government/publications/open-contracting", "version": "1.1", "extensions": [ "https://standard.open-contracting.org/profiles/eu/latest/en/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_amendment_rationale_classifications_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_budget_breakdown_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_contract_completion_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_documentation_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_pagination_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_suitability_extension/master/extension.json", "https://raw.githubusercontent.com/portaledcahn/ocds_Links_extension/main/extension.json", "https://raw.githubusercontent.com/cabinetoffice/ocds_uk_extension/main/extension.json" ], "packages": [ "https://www.find-tender.service.gov.uk/api/1.0/ocdsRecordPackages/ocds-h6vhtk-052446" ], "records": [ { "ocid": "ocds-h6vhtk-052446", "releases": [ { "ocid": "ocds-h6vhtk-052446", "id": "026881-2025", "tag": [ "planning" ], "date": "2025-05-23T16:08:37+01:00", "initiationType": "tender", "planning": { "documents": [ { "id": "026881-2025", "documentType": "plannedProcurementNotice", "noticeType": "UK1", "description": "Pipeline notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/026881-2025", "datePublished": "2025-05-23T16:08:37+01:00", "format": "text/html" } ] }, "parties": [ { "name": "DHSC, London", "id": "GB-PPON-PMQG-9965-CHZR", "identifier": { "scheme": "GB-PPON", "id": "PMQG-9965-CHZR" }, "address": { "streetAddress": "39 Victoria Street", "locality": "London", "postalCode": "SW1H 0EU", "country": "GB", "countryName": "United Kingdom", "region": "UKI32" }, "contactPoint": { "name": "Matt Land - Commercial Lead", "email": "ccsinbox@dhsc.gov.uk" }, "roles": [ "buyer" ], "details": { "url": "https://www.gov.uk/government/organisations/department-of-health-and-social-care", "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicAuthorityCentralGovernment", "description": "Public authority - central government" } ] } } ], "buyer": { "id": "GB-PPON-PMQG-9965-CHZR", "name": "DHSC, London" }, "tender": { "id": "W185258", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "DHSC: PCP - National Breast Feeding Helpline 2026", "description": "Procurement for the delivery of the National Breastfeeding Helpline, providing breastfeeding information and support via a 24-hour helpline for families across the UK. 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The service operates nationally and supports individuals seeking guidance, reassurance and signposting in relation to breastfeeding and infant feeding.\nThe appointed supplier will be responsible for the delivery of a fully managed helpline service, including the provision of advice and support via telephone and digital channels, governance and quality assurance arrangements, safeguarding processes, reporting, and the operation of a public‑facing website to support access to the service.\nThe service shall include, but not be limited to, the following:\nProvision of a national helpline offering timely, non‑judgemental breastfeeding information, advice and support;\nCall handling and digital engagement, including appropriate referral and signposting to other services where required;\nSafeguarding processes and escalation arrangements appropriate to the service user group;\nGovernance, quality assurance and performance reporting arrangements in line with the Specification;\nOperation and maintenance of a public‑facing website providing information about the service and how to access it.\nThe contract will be awarded for an initial period of two years and nine months, with options to extend for up to two further periods of up to twelve months each, subject to the terms of the contract.\nThe estimated total value of the contract for the initial term is £3,198,500 excluding VAT. 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You must be registered to have full access to all documents. Select this link to access and register your organisation to the Atamis system https://health-family.force.com/s/Welcome, if you have not already done so. Registration is free of charge. You can search for the project by using the contract reference.\nOnce you have found the Opportunity, press the ‘Register Interest’ button to register your interest. This will make the project to appear on ‘My proposals and quotes’. From there you can review documents, send clarification messages, submit the response, or decline to respond, if you decide not to participate in the opportunity. 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The service operates nationally and supports individuals seeking guidance, reassurance and signposting in relation to breastfeeding and infant feeding.\nThe appointed supplier will be responsible for the delivery of a fully managed helpline service, including the provision of advice and support via telephone and digital channels, governance and quality assurance arrangements, safeguarding processes, reporting, and the operation of a public‑facing website to support access to the service.\nThe service shall include, but not be limited to, the following:\nProvision of a national helpline offering timely, non‑judgemental breastfeeding information, advice and support;\nCall handling and digital engagement, including appropriate referral and signposting to other services where required;\nSafeguarding processes and escalation arrangements appropriate to the service user group;\nGovernance, quality assurance and performance reporting arrangements in line with the Specification;\nOperation and maintenance of a public‑facing website providing information about the service and how to access it.\nThe contract will be awarded for an initial period of two years and nine months, with options to extend for up to two further periods of up to twelve months each, subject to the terms of the contract.\nThe estimated total value of the contract for the initial term is £3,198,500 excluding VAT. 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You must be registered to have full access to all documents. Select this link to access and register your organisation to the Atamis system https://health-family.force.com/s/Welcome if you have not already done so. Registration is free of charge. You can search for the project by using the contract reference.\nOnce you have found the Opportunity, press the ‘Register Interest’ button to register your interest. This will make the project to appear on ‘My proposals and quotes’. From there you can review documents, send clarification messages, submit the response, or decline to respond, if you decide not to participate in the opportunity. 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"releaseDate": "2026-07-02T13:14:43+01:00", "releaseTag": [ "awardUpdate", "contractUpdate" ], "value": "sme" } ], "vcse": [ { "releaseID": "062246-2026", "releaseDate": "2026-07-02T13:14:43+01:00", "releaseTag": [ "awardUpdate", "contractUpdate" ], "value": false } ] } }, { "id": "GB-FTS-184169", "name": [ { "releaseID": "062246-2026", "releaseDate": "2026-07-02T13:14:43+01:00", "releaseTag": [ "awardUpdate", "contractUpdate" ], "value": "R.S.V.P. 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Dates and contract values are estimated and are subject to change." }, { "releaseID": "049662-2025", "releaseDate": "2025-08-18T22:15:21+01:00", "releaseTag": [ "planning" ], "value": "We are intending to re-procure for a provider to deliver the National Breastfeeding Helpline, which provides breastfeeding information, guidance and applicable support via a 24-hour helpline for families across the UK. The Department of Health and Social Care will be running a market engagement event on Wednesday 17th September at 10am.\nIf you would like to register your interest to attend the market engagement event for this procurement, please email Matt Land (CCSInbox@dhsc.gov.uk) by 5pm on Monday 15th September 2025.\nPlease note that due to annual leave, potential providers may not receive an acknowledgement of their email registering interest in the event until Friday 5th September 2025. \nPotential providers are requested to nominate a maximum of three (3) individuals to attend the market engagement event. \nFor the avoidance of doubt, this is not a call for competition and DHSC are under no obligation to proceed with any formal procurement procedure. The market engagement exercise is being used as an opportunity to gather feedback to better understand market capabilities, refine the procurement strategy, and encourage supplier engagement." }, { "releaseID": "040093-2026", "releaseDate": "2026-04-30T16:06:08+01:00", "releaseTag": [ "tender" ], "value": "The Department of Health and Social Care (DHSC) is seeking to commission an external provider to deliver and operate the National Breastfeeding Helpline (NBH).\nThe NBH provides free, non‑judgemental and evidence‑based breastfeeding information and support to families across the United Kingdom. The service operates nationally and supports individuals seeking guidance, reassurance and signposting in relation to breastfeeding and infant feeding.\nThe appointed supplier will be responsible for the delivery of a fully managed helpline service, including the provision of advice and support via telephone and digital channels, governance and quality assurance arrangements, safeguarding processes, reporting, and the operation of a public‑facing website to support access to the service.\nThe service shall include, but not be limited to, the following:\nProvision of a national helpline offering timely, non‑judgemental breastfeeding information, advice and support;\nCall handling and digital engagement, including appropriate referral and signposting to other services where required;\nSafeguarding processes and escalation arrangements appropriate to the service user group;\nGovernance, quality assurance and performance reporting arrangements in line with the Specification;\nOperation and maintenance of a public‑facing website providing information about the service and how to access it.\nThe contract will be awarded for an initial period of two years and nine months, with options to extend for up to two further periods of up to twelve months each, subject to the terms of the contract.\nThe estimated total value of the contract for the initial term is £3,198,500 excluding VAT. The total contract value including extension options is £5, 598,500 excluding VAT (£1,200,000 for each twelve month extension option)." }, { "releaseID": "062237-2026", "releaseDate": "2026-07-02T13:01:34+01:00", "releaseTag": [ "award", "contract" ], "value": "Delivery of the National Breastfeeding Helpline, which provides breastfeeding information, guidance and applicable support via a 24-hour helpline for families across the UK." } ], "items": [ { "id": "1", "additionalClassifications": [ { "releaseID": "026881-2025", "releaseDate": "2025-05-23T16:08:37+01:00", "releaseTag": [ "planning" ], "value": [ { "scheme": "CPV", "id": "72253000", "description": "Helpdesk and support services" }, { "scheme": "CPV", "id": "79512000", "description": "Call centre" }, { "scheme": "CPV", "id": "85312320", "description": "Counselling services" } ] }, { "releaseID": "049662-2025", "releaseDate": "2025-08-18T22:15:21+01:00", "releaseTag": [ "planning" ], "value": [ { "scheme": "CPV", "id": 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], "value": "2029-03-31T23:59:59+01:00" } ], "maxExtentDate": [ { "releaseID": "026881-2025", "releaseDate": "2025-05-23T16:08:37+01:00", "releaseTag": [ "planning" ], "value": "2030-03-31T23:59:59+01:00" }, { "releaseID": "040093-2026", "releaseDate": "2026-04-30T16:06:08+01:00", "releaseTag": [ "tender" ], "value": "2031-03-31T23:59:59+01:00" } ] }, "hasRenewal": [ { "releaseID": "026881-2025", "releaseDate": "2025-05-23T16:08:37+01:00", "releaseTag": [ "planning" ], "value": true } ], "status": [ { "releaseID": "026881-2025", "releaseDate": "2025-05-23T16:08:37+01:00", "releaseTag": [ "planning" ], "value": "planned" }, { "releaseID": "040093-2026", "releaseDate": "2026-04-30T16:06:08+01:00", "releaseTag": [ "tender" ], "value": "active" }, { "releaseID": "062237-2026", "releaseDate": "2026-07-02T13:01:34+01:00", "releaseTag": [ "award", "contract" ], "value": "complete" } ], "value": { "amountGross": [ { "releaseID": "040093-2026", "releaseDate": "2026-04-30T16:06:08+01:00", "releaseTag": [ "tender" ], "value": 5598500 } ], "amount": [ { "releaseID": "040093-2026", "releaseDate": "2026-04-30T16:06:08+01:00", "releaseTag": [ "tender" ], "value": 5598500 } ], "currency": [ { "releaseID": "040093-2026", "releaseDate": "2026-04-30T16:06:08+01:00", "releaseTag": [ "tender" ], "value": "GBP" } ] }, "awardCriteria": { "weightingDescription": [ { "releaseID": "040093-2026", "releaseDate": "2026-04-30T16:06:08+01:00", "releaseTag": [ "tender" ], "value": "Tenderers will be assessed against 7 quality questions, including 1 question on social value. Value for money will be assessed using a weighted Price per Quality Point (PQP) methodology, which considers each tenderer’s price in relation to the quality." } ], "criteria": [ { "releaseID": "040093-2026", "releaseDate": "2026-04-30T16:06:08+01:00", "releaseTag": [ "tender" ], "value": [ { "type": "quality", "name": "Quality Evaluation", "description": "Price per Quality Point used, as set out in the ITT" } ] } ] }, "selectionCriteria": { "criteria": [ { "releaseID": "040093-2026", "releaseDate": "2026-04-30T16:06:08+01:00", "releaseTag": [ "tender" ], "value": [ { "type": "economic", "description": "The Authority will require Suppliers to demonstrate sufficient legal and financial capacity, including minimum financial standing and appropriate insurance coverage." }, { "type": "technical", "description": "The Authority will require Suppliers to obtain, or commit to obtaining prior to Contract commencement, appropriate cyber security certification." } ] } ] }, "renewal": { "description": [ { "releaseID": "040093-2026", "releaseDate": "2026-04-30T16:06:08+01:00", "releaseTag": [ "tender" ], "value": "The contract has the option to extend for a further 24 months, in 12 month periods" } ] } } ], "communication": { "futureNoticeDate": [ { "releaseID": "026881-2025", "releaseDate": "2025-05-23T16:08:37+01:00", "releaseTag": [ "planning" ], "value": "2025-09-01T23:59:59+01:00" }, { "releaseID": "049662-2025", "releaseDate": "2025-08-18T22:15:21+01:00", "releaseTag": [ "planning" ], "value": "2025-10-20T23:59:59+01:00" } ] }, "status": [ { "releaseID": "026881-2025", "releaseDate": "2025-05-23T16:08:37+01:00", "releaseTag": [ "planning" ], "value": "planned" }, { "releaseID": "040093-2026", "releaseDate": "2026-04-30T16:06:08+01:00", "releaseTag": [ "tender" ], "value": "active" }, { "releaseID": "062237-2026", "releaseDate": "2026-07-02T13:01:34+01:00", "releaseTag": [ "award", "contract" ], "value": "complete" } ], "specialRegime": [ { "releaseID": "049662-2025", "releaseDate": "2025-08-18T22:15:21+01:00", "releaseTag": [ "planning" ], "value": [ "lightTouch" ] } ], "amendments": [ { "id": "049663-2025", "description": [ { "releaseID": "049663-2025", "releaseDate": "2025-08-18T22:17:10+01:00", "releaseTag": [ "planningUpdate" ], "value": "Amend Reference." } ] }, { "id": "040116-2026", "description": [ { "releaseID": "040116-2026", "releaseDate": "2026-04-30T16:27:09+01:00", "releaseTag": [ "tenderUpdate" ], "value": "The link to Health Family Atamis eTendering System is not working." } ] } ], "procurementMethod": [ { "releaseID": "040093-2026", "releaseDate": "2026-04-30T16:06:08+01:00", "releaseTag": [ "tender" ], "value": "open" } ], "procurementMethodDetails": [ { "releaseID": "040093-2026", "releaseDate": "2026-04-30T16:06:08+01:00", "releaseTag": [ "tender" ], "value": "Open procedure" } ], "submissionMethodDetails": [ { "releaseID": "040093-2026", "releaseDate": "2026-04-30T16:06:08+01:00", "releaseTag": [ "tender" ], "value": "Tender must be submitted via esourcing portal Atamis.\nThe opportunity will be available on the Health Family Atamis eTendering System. You must be registered to have full access to all documents. Select this link to access and register your organisation to the Atamis system https://health-family.force.com/s/Welcome, if you have not already done so. Registration is free of charge. You can search for the project by using the contract reference.\nOnce you have found the Opportunity, press the ‘Register Interest’ button to register your interest. This will make the project to appear on ‘My proposals and quotes’. From there you can review documents, send clarification messages, submit the response, or decline to respond, if you decide not to participate in the opportunity. For full details on the instruction to tender and terms of participations please refer to the Invitation to Tender document." }, { "releaseID": "040116-2026", "releaseDate": "2026-04-30T16:27:09+01:00", "releaseTag": [ "tenderUpdate" ], "value": "Tender must be submitted via esourcing portal Atamis.\nThe opportunity will be available on the Health Family Atamis eTendering System. You must be registered to have full access to all documents. Select this link to access and register your organisation to the Atamis system https://health-family.force.com/s/Welcome if you have not already done so. Registration is free of charge. You can search for the project by using the contract reference.\nOnce you have found the Opportunity, press the ‘Register Interest’ button to register your interest. This will make the project to appear on ‘My proposals and quotes’. From there you can review documents, send clarification messages, submit the response, or decline to respond, if you decide not to participate in the opportunity. For full details on the instruction to tender and terms of participations please refer to the Invitation to Tender document." } ], "submissionTerms": { "electronicSubmissionPolicy": [ { "releaseID": "040093-2026", "releaseDate": "2026-04-30T16:06:08+01:00", "releaseTag": [ "tender" ], "value": "allowed" } ], "languages": [ { "releaseID": "040093-2026", "releaseDate": "2026-04-30T16:06:08+01:00", "releaseTag": [ "tender" ], "value": [ "en" ] } ] }, "tenderPeriod": { "endDate": [ { "releaseID": "040093-2026", "releaseDate": "2026-04-30T16:06:08+01:00", "releaseTag": [ "tender" ], "value": "2026-06-04T17:00:00+01:00" } ] }, "enquiryPeriod": { "endDate": [ { "releaseID": "040093-2026", "releaseDate": "2026-04-30T16:06:08+01:00", "releaseTag": [ "tender" ], "value": "2026-05-15T17:00:00+01:00" } ] }, "awardPeriod": { "endDate": [ { "releaseID": "040093-2026", "releaseDate": "2026-04-30T16:06:08+01:00", "releaseTag": [ "tender" ], "value": "2026-06-16T23:59:59+01:00" } ] }, "documents": [ { 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