{ "uri": "https://www.find-tender.service.gov.uk/api/1.0/ocdsRecordPackages/ocds-h6vhtk-052001", "publisher": { "name": "Cabinet Office", "scheme": "GB-GOR", "uid": "D2", "uri": "https://www.gov.uk/government/organisations/cabinet-office" }, "publishedDate": "2026-07-28T12:12:40+01:00", "license": "http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/", "publicationPolicy": "https://www.gov.uk/government/publications/open-contracting", "version": "1.1", "extensions": [ "https://standard.open-contracting.org/profiles/eu/latest/en/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_amendment_rationale_classifications_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_budget_breakdown_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_contract_completion_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_documentation_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_pagination_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_suitability_extension/master/extension.json", "https://raw.githubusercontent.com/portaledcahn/ocds_Links_extension/main/extension.json", "https://raw.githubusercontent.com/cabinetoffice/ocds_uk_extension/main/extension.json" ], "packages": [ "https://www.find-tender.service.gov.uk/api/1.0/ocdsRecordPackages/ocds-h6vhtk-052001" ], "records": [ { "ocid": "ocds-h6vhtk-052001", "releases": [ { "ocid": "ocds-h6vhtk-052001", "id": "025553-2025", "tag": [ "planning" ], "date": "2025-05-23T09:23:34+01:00", "initiationType": "tender", "planning": { "documents": [ { "id": "025553-2025", "documentType": "plannedProcurementNotice", "noticeType": "UK1", "description": "Pipeline notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/025553-2025", "datePublished": "2025-05-23T09:23:34+01:00", "format": "text/html" } ] }, "parties": [ { "name": "Driver and Vehicle Licensing Agency", "id": "GB-PPON-PYVZ-4215-PGYM", "identifier": { "scheme": "GB-PPON", "id": "PYVZ-4215-PGYM" }, "address": { "streetAddress": "Longview Road", "locality": "Morriston, Swansea", "postalCode": "SA6 7JL", "country": "GB", "countryName": "United Kingdom", "region": "UKL18" }, "contactPoint": { "name": "Dominique Dyer / Bethan Foster-Bromham", "email": "Sourcetopay.helpdesk@dvla.gov.uk" }, "roles": [ "buyer" ], "details": { "url": "https://www.gov.uk/government/organisations/driver-and-vehicle-licensing-agency", "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicAuthorityCentralGovernment", "description": "Public authority - central government" } ] } } ], "buyer": { "id": "GB-PPON-PYVZ-4215-PGYM", "name": "Driver and Vehicle Licensing Agency" }, "tender": { "id": "CRN-24-01", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "Provision of Transactions at Counter Services", "description": "DVLA maintains the records of 50 million drivers and 40 million vehicles in the UK. We collect £7 billion a year in vehicle tax and process over 77 million transactions a year. Most transactions are digital, but we also offer an in-person channel for our customers who want or need it.\nDVLA plans to re-procure the supply of in-person services to DVLA’s customers on our behalf, which would include the ability for DVLA customers to transact in-person, with widespread coverage across England, Wales, Scotland & Northern Ireland and with wide-ranging opening hours to cater for a diverse range of customers.\nThe services could involve one or more third party suppliers being able to: \n• Enable customers to carry out, in-person, a variety of DVLA transactions (including vehicle tax). \n• Enable access to DVLA application forms. \n• Accept a variety of payment methods. \n• Complete transactional & payment reconciliation, and report routinely on transactional and financial data. \n• Verify customer identity, including physical documentation checking. \n• Exchange data securely with DVLA’s systems to support customer transactions. \n• Return customer documents to DVLA.\nPlease note that the scope and contract duration are still being considered, so the services and dates stated in this notice are provisional and subject to change.", "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "79342300", "description": "Customer services" }, { "scheme": "CPV", "id": "75110000", "description": "General public services" }, { "scheme": "CPV", "id": "75130000", "description": "Supporting services for the government" }, { "scheme": "CPV", "id": "75200000", "description": "Provision of services to the community" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "1" } ], "mainProcurementCategory": "services", "aboveThreshold": true, "lots": [ { "id": "1", "contractPeriod": { "startDate": "2027-04-01T00:00:00+01:00", "endDate": "2032-03-31T23:59:59+01:00" }, "status": "planned" } ], "communication": { "futureNoticeDate": "2026-04-30T23:59:59+01:00" }, "status": "planned" }, "language": "en", "extensions": [ "https://standard.open-contracting.org/profiles/eu/latest/en/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_amendment_rationale_classifications_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_budget_breakdown_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_contract_completion_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_documentation_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_pagination_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_suitability_extension/master/extension.json", "https://raw.githubusercontent.com/portaledcahn/ocds_Links_extension/main/extension.json", "https://raw.githubusercontent.com/cabinetoffice/ocds_uk_extension/main/extension.json" ] }, { "id": "047849-2025", "tag": [ "planning" ], "date": "2025-08-12T09:33:44+01:00", "initiationType": "tender", "ocid": "ocds-h6vhtk-052001", "parties": [ { "name": "Driver and Vehicle Licensing Agency", "id": "GB-PPON-PYVZ-4215-PGYM", "identifier": { "scheme": "GB-PPON", "id": "PYVZ-4215-PGYM" }, "address": { "streetAddress": "Longview Road", "locality": "Morriston", "postalCode": "SA6 7JL", "country": "GB", "countryName": "United Kingdom", "region": "UKL18" }, "contactPoint": { "name": "Dominique Dyer / Bethan Foster-Bromham", "email": "sourcetopay.helpdesk@dvla.gov.uk" }, "roles": [ "buyer" ], "details": { "url": "https://www.gov.uk/government/organisations/driver-and-vehicle-licensing-agency", "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicAuthorityCentralGovernment", "description": "Public authority - central government" } ] } } ], "buyer": { "id": "GB-PPON-PYVZ-4215-PGYM", "name": "Driver and Vehicle Licensing Agency" }, "planning": { "milestones": [ { "id": "engagement", "type": "engagement", "description": "This notice is to inform interested parties of the opportunity to attend an online Market Engagement event on 10 September 2025 from 10:00am – 12:00pm, via MS Teams.\nThis event aims to: \n• share information with the market about potential tender opportunity(s); \n• provide an opportunity for attendees to ask questions; and \n• seek market views on a range of topics.\nTo attend the Market Engagement event, please email\nTransactionsAtCounterServices@dvla.gov.uk \nby 12 noon on 08 September 2025, to request an invitation.\nRequests must include the information listed below:\n• Organisation name\n• Organisation address\n• Organisation contact phone number\n• Full name of each attendee (maximum 3 per organisation)\n• Email address of each attendee\nAttendees will be sent a MS Teams appointment and Agenda by 09 September 2025.\nAfter the event, 1-to-1 sessions with DVLA will be available. These are likely to take place on 11-12 September 2025. A consistent set of questions will be asked of all parties who schedule a 1-to-1 session. We’ll also share any questions raised during these sessions, along with our answers to those questions, with all parties who participated in this round of market engagement. To request a 1-to-1 appointment, please email TransactionsAtCounterServices@dvla.gov.uk by 5pm on 10 September 2025.\nWe will also be contacting attendees after the event with a survey, to seek market views on certain aspects of our requirements. Survey responses will be kept confidential and are intended exclusively for DVLA’s consideration, to inform our thinking as requirements are developed. Survey topics will be signposted during the event and will include, among others, questions about the social value Outcomes that are being considered which are currently as follows:\n• Outcome 1 – Fair Work.\n• Outcome 3 - Resilient, innovative and flexible supply chains.\n• Outcome 8 - Increasing productivity through physical and mental wellbeing.\nFor further information about Social Value Outcomes, please see:\nhttps://assets.publishing.service.gov.uk/media/67ae1529e270ceae39f9e1a0/2025-02-11_PPN_002_The_social_value_model.docx.pdf\nEarly market engagement has been conducted via a survey linked in a Prior Information Notice (PIN) published in January 2025 - https://www.find-tender.service.gov.uk/Notice/002909-2025 . This initial survey is now closed, and responses received will form information that DVLA is considering.", "dueDate": "2025-09-10T23:59:59+01:00", "status": "scheduled" } ], "documents": [ { "id": "047849-2025", "documentType": "marketEngagementNotice", "noticeType": "UK2", "description": "Preliminary market engagement notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/047849-2025", "datePublished": "2025-08-12T09:33:44+01:00", "format": "text/html" } ] }, "tender": { "id": "CRN-24-01", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "Transactions at Counter Services - Preliminary Market Engagement Notice", "description": "DVLA maintains the records of over 50 million drivers and about 40 million vehicles in the UK. We collect an estimated £7 billion a year in vehicle tax and process over 77 million transactions a year. Most transactions are digital, but we also offer an in-person channel for our customers who want or need it.\nDVLA plans to re-procure the supply of in-person services to DVLA's customers on our behalf, which would include the ability for DVLA customers to transact in-person, with widespread coverage across England, Wales, Scotland & Northern Ireland and with wide-ranging opening hours to cater for a diverse range of customers.\nThe services could involve one or more third party suppliers being able to:\n• Enable customers to carry out, in-person, a variety of DVLA transactions (including vehicle tax).\n• Enable access to DVLA application forms.\n• Accept a variety of payment methods.\n• Complete transactional & payment reconciliation, and report routinely on transactional and financial data.\n• Verify customer identity, including physical documentation checking.\n• Exchange data securely with DVLA's systems to support customer transactions.\n• Return customer documents to DVLA.\nContract value estimates are based on an assumed contract duration of up to seven years (potentially 5 years followed by two optional 1-year extensions).\nHowever please note that the scope and contract duration are still being considered, so the service requirements, dates, and estimated values stated in this notice are provisional and subject to change.", "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "79342300", "description": "Customer services" }, { "scheme": "CPV", "id": "75110000", "description": "General public services" }, { "scheme": "CPV", "id": "75130000", "description": "Supporting services for the government" }, { "scheme": "CPV", "id": "75200000", "description": "Provision of services to the community" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "1" } ], "value": { "amountGross": 153600000, "amount": 128000000, "currency": "GBP" }, "mainProcurementCategory": "services", "aboveThreshold": true, "lots": [ { "id": "1", "suitability": { "sme": true, "vcse": true }, "contractPeriod": { "startDate": "2027-04-01T00:00:00+01:00", "endDate": "2032-03-31T23:59:59+01:00", "maxExtentDate": "2034-03-31T23:59:59+01:00" }, "hasRenewal": true, "status": "planned" } ], "communication": { "futureNoticeDate": "2026-06-30T23:59:59+01:00" }, "status": "planned" }, "language": "en", "extensions": [ "https://standard.open-contracting.org/profiles/eu/latest/en/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_amendment_rationale_classifications_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_budget_breakdown_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_contract_completion_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_documentation_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_pagination_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_suitability_extension/master/extension.json", "https://raw.githubusercontent.com/portaledcahn/ocds_Links_extension/main/extension.json", "https://raw.githubusercontent.com/cabinetoffice/ocds_uk_extension/main/extension.json" ] }, { "id": "076465-2025", "tag": [ "planning" ], "date": "2025-11-24T13:20:55Z", "initiationType": "tender", "ocid": "ocds-h6vhtk-052001", "parties": [ { "name": "Driver and Vehicle Licensing Agency", "id": "GB-PPON-PYVZ-4215-PGYM", "identifier": { "scheme": "GB-PPON", "id": "PYVZ-4215-PGYM" }, "address": { "streetAddress": "Longview Road", "locality": "Morriston", "postalCode": "SA6 7JL", "country": "GB", "countryName": "United Kingdom", "region": "UKL18" }, "contactPoint": { "name": "Dominique Dyer / Bethan Foster-Bromham", "email": "sourcetopay.helpdesk@dvla.gov.uk" }, "roles": [ "buyer" ], "details": { "url": "https://www.gov.uk/government/organisations/driver-and-vehicle-licensing-agency", "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicAuthorityCentralGovernment", "description": "Public authority - central government" } ] } } ], "buyer": { "id": "GB-PPON-PYVZ-4215-PGYM", "name": "Driver and Vehicle Licensing Agency" }, "planning": { "milestones": [ { "id": "engagement", "type": "engagement", "description": "This notice outlines DVLA’s recent market engagement activity. It is being published in the interest of transparency, to promote fair competition, and to ensure that all potential suppliers have access to the same information, including those who did not participate in the early engagement.\nEngagement Dates:\n•\tRound 1: 29 January 2025 – 28 February 2025\n•\tRound 2: 10 September 2025 – 23 October 2025\nEngagement Methods:\n•\tRound 1:\nPromoted through the publication of a Prior Information Notice under PCR2015, this round was conducted via an Online Survey.\n•\tRound 2:\nPromoted through the publication of a Preliminary Early Market Engagement Notice, this round was delivered via a Virtual Market Engagement Event, which included: \no\tSupplier Event\no\t1:1 Engagement Sessions\no\tMarket Engagement Questionnaire (survey)\nSupplementary materials from this early market engagement process are available upon request. This includes an Early Market Engagement Outcome Report, presentation slides from the Market Engagement Event held on 10 September 2025, and an anonymised summary of the questions and answers from the 1:1 sessions held on 11 September 2025. Request for these materials to be directed to TransactionsAtCounterServices@dvla.gov.uk\nPlease note that the revised indicative contract start date of 01 July 2028 suggests the new TCS service will start sometime after the current Front Office Counter Services contract ends in March 2027. DVLA is in discussion with its incumbent supplier about ways to ensure service continuity whilst remaining compliant with procurement regulations. Any continuity arrangements that are put in place are not expected to affect the scope of this TCS opportunity. All dates remain indicative and subject to change as the requirements and the procurement process are developed.", "dateMet": "2025-10-23T00:00:00+01:00", "status": "met" } ], "documents": [ { "id": "076465-2025", "documentType": "marketEngagementNotice", "noticeType": "UK2", "description": "Preliminary market engagement notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/076465-2025", "datePublished": "2025-11-24T13:20:55Z", "format": "text/html" } ] }, "tender": { "id": "CRN-24-01", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "Transactions at Counter Services - Preliminary Market Engagement Notice", "description": "Scope – Procurement Description:\nDVLA maintains the records of over 50 million drivers and about 47 million vehicles in the UK. We collect an estimated £8 billion a year in vehicle tax and process over 77 million transactions a year. Most transactions are digital, but we also offer an in-person channel for our customers who want or need it.\nDVLA plans to re-procure the supply of in-person services to DVLA's customers on our behalf, which would include the ability for DVLA customers to transact in-person, with widespread coverage across England, Wales, Scotland & Northern Ireland and with wide-ranging opening hours to cater for a diverse range of customers.\nThe services could involve one or more third party suppliers being able to:\n• Enable customers to carry out, in-person, a variety of DVLA transactions (including vehicle tax).\n• Enable access to DVLA application forms.\n• Accept a variety of payment methods.\n• Complete transactional & payment reconciliation, and report routinely on transactional and financial data.\n• Verify customer identity, including physical documentation checking.\n• Exchange data securely with DVLA's systems to support customer transactions.\n• Return customer documents to DVLA.\nContract value estimates are based on an assumed contract duration of up to seven years (potentially 5 years followed by two optional 1-year extensions).\nHowever please note that the scope and contract duration are still being considered, so the service requirements, dates, and estimated values stated in this notice are provisional and subject to change.", "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "79342300", "description": "Customer services" }, { "scheme": "CPV", "id": "75110000", "description": "General public services" }, { "scheme": "CPV", "id": "75130000", "description": "Supporting services for the government" }, { "scheme": "CPV", "id": "75200000", "description": "Provision of services to the community" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "1" } ], "value": { "amountGross": 153600000, "amount": 128000000, "currency": "GBP" }, "mainProcurementCategory": "services", "aboveThreshold": true, "lots": [ { "id": "1", "suitability": { "sme": true, "vcse": true }, "contractPeriod": { "startDate": "2028-07-01T00:00:00+01:00", "endDate": "2033-06-30T23:59:59+01:00", "maxExtentDate": "2035-06-30T23:59:59+01:00" }, "hasRenewal": true, "status": "planned" } ], "communication": { "futureNoticeDate": "2026-06-30T23:59:59+01:00" }, "status": "planned" }, "language": "en", "extensions": [ "https://standard.open-contracting.org/profiles/eu/latest/en/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_amendment_rationale_classifications_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_budget_breakdown_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_contract_completion_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_documentation_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_pagination_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_suitability_extension/master/extension.json", "https://raw.githubusercontent.com/portaledcahn/ocds_Links_extension/main/extension.json", "https://raw.githubusercontent.com/cabinetoffice/ocds_uk_extension/main/extension.json" ] }, { "buyerID": [], "id": "071167-2026", "tag": [ "planning" ], "date": "2026-07-28T12:12:40+01:00", "initiationType": "tender", "ocid": "ocds-h6vhtk-052001", "parties": [ { "name": "Driver and Vehicle Licensing Agency", "id": "GB-PPON-PYVZ-4215-PGYM", "identifier": { "scheme": "GB-PPON", "id": "PYVZ-4215-PGYM" }, "address": { "streetAddress": "Longview Road", "locality": "Swansea", "postalCode": "SA6 7JL", "country": "GB", "countryName": "United Kingdom", "region": "UKL18" }, "contactPoint": { "email": "sourcetopay.helpdesk@dvla.gov.uk" }, "roles": [ "buyer" ], "details": { "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicAuthorityCentralGovernment", "description": "Public authority - central government" } ] } } ], "buyer": { "id": "GB-PPON-PYVZ-4215-PGYM", "name": "Driver and Vehicle Licensing Agency" }, "planning": { "milestones": [ { "id": "engagement", "type": "engagement", "description": "Further to our previous rounds of Preliminary Market Engagement for this contracting opportunity, DVLA would like to invite potential suppliers to take part in a further round in Autumn 2026, to further inform the design and development of the procurement strategy and requirements.\nThis round will involve:\n-\tAn online webinar (using MS Teams) on 14 October 2026 at 10:00, which will recap DVLA’s potential requirements and explain aspects of requirements which have developed further since the previous market engagement activities;\n-\t1-2-1 appointments on 22 October 2026, to discuss any questions; and\n-\tA follow-up Survey, to gauge market views on a range of specific topics relevant to DVLA’s requirements.\nTo register your interest to attend the webinar, please email TransactionsAtCounterServices@DVLA.gov.uk by 12 October 2026. Please include the following details: \n• Organisation name\n• Organisation address\n• A lead contact name and phone number\n• Full name of each attendee (maximum 3 per organisation)\n• Email address of each attendee\nFor details of DVLA’s previous Market Engagement activities for this opportunity, click the “related notices” link.\nPlease note that all dates and values stated in this notice are provisional and are subject to change whilst requirements remain in development.", "dueDate": "2026-10-22T23:59:59+01:00", "status": "scheduled" } ], "documents": [ { "id": "071167-2026", "documentType": "marketEngagementNotice", "noticeType": "UK2", "description": "Preliminary market engagement notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/071167-2026", "datePublished": "2026-07-28T12:12:40+01:00", "format": "text/html" } ] }, "tender": { "id": "CRN-24-01", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "Transactions at Counter Services - Preliminary Market Engagement Notice", "description": "Scope – Procurement Description:\nDVLA maintains the records of over 50 million drivers and about 47 million vehicles in the UK. 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"engagement", "description": "Further to our previous rounds of Preliminary Market Engagement for this contracting opportunity, DVLA would like to invite potential suppliers to take part in a further round in Autumn 2026, to further inform the design and development of the procurement strategy and requirements.\nThis round will involve:\n-\tAn online webinar (using MS Teams) on 14 October 2026 at 10:00, which will recap DVLA’s potential requirements and explain aspects of requirements which have developed further since the previous market engagement activities;\n-\t1-2-1 appointments on 22 October 2026, to discuss any questions; and\n-\tA follow-up Survey, to gauge market views on a range of specific topics relevant to DVLA’s requirements.\nTo register your interest to attend the webinar, please email TransactionsAtCounterServices@DVLA.gov.uk by 12 October 2026. Please include the following details: \n• Organisation name\n• Organisation address\n• A lead contact name and phone number\n• Full name of each attendee (maximum 3 per organisation)\n• Email address of each attendee\nFor details of DVLA’s previous Market Engagement activities for this opportunity, click the “related notices” link.\nPlease note that all dates and values stated in this notice are provisional and are subject to change whilst requirements remain in development.", "dueDate": "2026-10-22T23:59:59+01:00", "status": "scheduled", "dateMet": "2025-10-23T00:00:00+01:00" } ] }, "parties": [ { "id": "GB-PPON-PYVZ-4215-PGYM", "name": "Driver and Vehicle Licensing Agency", "identifier": { "scheme": "GB-PPON", "id": "PYVZ-4215-PGYM" }, "address": { "streetAddress": "Longview Road", "locality": "Swansea", "postalCode": "SA6 7JL", "country": "GB", "countryName": "United Kingdom", "region": "UKL18" }, "contactPoint": { "name": "Dominique Dyer / Bethan Foster-Bromham", "email": "sourcetopay.helpdesk@dvla.gov.uk" }, "roles": [ "buyer" ], "details": { "url": "https://www.gov.uk/government/organisations/driver-and-vehicle-licensing-agency", "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicAuthorityCentralGovernment", "description": "Public authority - central government" } ] } } ], "buyer": { "id": "GB-PPON-PYVZ-4215-PGYM", "name": "Driver and Vehicle Licensing Agency" }, "tender": { "id": "CRN-24-01", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "Transactions at Counter Services - Preliminary Market Engagement Notice", "description": "Scope – Procurement Description:\nDVLA maintains the records of over 50 million drivers and about 47 million vehicles in the UK. We collect an estimated £8 billion a year in vehicle tax and process over 77 million transactions a year. Most transactions are digital, but we also offer an in-person channel for our customers who want or need it.\nDVLA plans to re-procure the supply of in-person services to DVLA's customers on our behalf, which would include the ability for DVLA customers to transact in-person, with widespread coverage across England, Wales, Scotland & Northern Ireland and with wide-ranging opening hours to cater for a diverse range of customers.\nThe services could involve one or more third party suppliers being able to:\n• Enable customers to carry out, in-person, a variety of DVLA transactions (including vehicle tax).\n• Enable access to DVLA application forms.\n• Accept a variety of payment methods.\n• Complete transactional & payment reconciliation, and report routinely on transactional and financial data.\n• Verify customer identity, including physical documentation checking.\n• Exchange data securely with DVLA's systems to support customer transactions.\n• Return customer documents to 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} ], "milestones": [ { "id": "engagement", "type": [ { "releaseID": "047849-2025", "releaseDate": "2025-08-12T09:33:44+01:00", "releaseTag": [ "planning" ], "value": "engagement" } ], "description": [ { "releaseID": "047849-2025", "releaseDate": "2025-08-12T09:33:44+01:00", "releaseTag": [ "planning" ], "value": "This notice is to inform interested parties of the opportunity to attend an online Market Engagement event on 10 September 2025 from 10:00am – 12:00pm, via MS Teams.\nThis event aims to: \n• share information with the market about potential tender opportunity(s); \n• provide an opportunity for attendees to ask questions; and \n• seek market views on a range of topics.\nTo attend the Market Engagement event, please email\nTransactionsAtCounterServices@dvla.gov.uk \nby 12 noon on 08 September 2025, to request an invitation.\nRequests must include the information listed below:\n• Organisation name\n• Organisation address\n• Organisation contact phone number\n• Full name of each attendee (maximum 3 per organisation)\n• Email address of each attendee\nAttendees will be sent a MS Teams appointment and Agenda by 09 September 2025.\nAfter the event, 1-to-1 sessions with DVLA will be available. These are likely to take place on 11-12 September 2025. A consistent set of questions will be asked of all parties who schedule a 1-to-1 session. We’ll also share any questions raised during these sessions, along with our answers to those questions, with all parties who participated in this round of market engagement. To request a 1-to-1 appointment, please email TransactionsAtCounterServices@dvla.gov.uk by 5pm on 10 September 2025.\nWe will also be contacting attendees after the event with a survey, to seek market views on certain aspects of our requirements. Survey responses will be kept confidential and are intended exclusively for DVLA’s consideration, to inform our thinking as requirements are developed. Survey topics will be signposted during the event and will include, among others, questions about the social value Outcomes that are being considered which are currently as follows:\n• Outcome 1 – Fair Work.\n• Outcome 3 - Resilient, innovative and flexible supply chains.\n• Outcome 8 - Increasing productivity through physical and mental wellbeing.\nFor further information about Social Value Outcomes, please see:\nhttps://assets.publishing.service.gov.uk/media/67ae1529e270ceae39f9e1a0/2025-02-11_PPN_002_The_social_value_model.docx.pdf\nEarly market engagement has been conducted via a survey linked in a Prior Information Notice (PIN) published in January 2025 - https://www.find-tender.service.gov.uk/Notice/002909-2025 . This initial survey is now closed, and responses received will form information that DVLA is considering." }, { "releaseID": "076465-2025", "releaseDate": "2025-11-24T13:20:55Z", "releaseTag": [ "planning" ], "value": "This notice outlines DVLA’s recent market engagement activity. It is being published in the interest of transparency, to promote fair competition, and to ensure that all potential suppliers have access to the same information, including those who did not participate in the early engagement.\nEngagement Dates:\n•\tRound 1: 29 January 2025 – 28 February 2025\n•\tRound 2: 10 September 2025 – 23 October 2025\nEngagement Methods:\n•\tRound 1:\nPromoted through the publication of a Prior Information Notice under PCR2015, this round was conducted via an Online Survey.\n•\tRound 2:\nPromoted through the publication of a Preliminary Early Market Engagement Notice, this round was delivered via a Virtual Market Engagement Event, which included: \no\tSupplier Event\no\t1:1 Engagement Sessions\no\tMarket Engagement Questionnaire (survey)\nSupplementary materials from this early market engagement process are available upon request. This includes an Early Market Engagement Outcome Report, presentation slides from the Market Engagement Event held on 10 September 2025, and an anonymised summary of the questions and answers from the 1:1 sessions held on 11 September 2025. Request for these materials to be directed to TransactionsAtCounterServices@dvla.gov.uk\nPlease note that the revised indicative contract start date of 01 July 2028 suggests the new TCS service will start sometime after the current Front Office Counter Services contract ends in March 2027. DVLA is in discussion with its incumbent supplier about ways to ensure service continuity whilst remaining compliant with procurement regulations. Any continuity arrangements that are put in place are not expected to affect the scope of this TCS opportunity. All dates remain indicative and subject to change as the requirements and the procurement process are developed." }, { "releaseID": "071167-2026", "releaseDate": "2026-07-28T12:12:40+01:00", "releaseTag": [ "planning" ], "value": "Further to our previous rounds of Preliminary Market Engagement for this contracting opportunity, DVLA would like to invite potential suppliers to take part in a further round in Autumn 2026, to further inform the design and development of the procurement strategy and requirements.\nThis round will involve:\n-\tAn online webinar (using MS Teams) on 14 October 2026 at 10:00, which will recap DVLA’s potential requirements and explain aspects of requirements which have developed further since the previous market engagement activities;\n-\t1-2-1 appointments on 22 October 2026, to discuss any questions; and\n-\tA follow-up Survey, to gauge market views on a range of specific topics relevant to DVLA’s requirements.\nTo register your interest to attend the webinar, please email TransactionsAtCounterServices@DVLA.gov.uk by 12 October 2026. 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Preliminary Market Engagement Notice" } ], "description": [ { "releaseID": "025553-2025", "releaseDate": "2025-05-23T09:23:34+01:00", "releaseTag": [ "planning" ], "value": "DVLA maintains the records of 50 million drivers and 40 million vehicles in the UK. We collect £7 billion a year in vehicle tax and process over 77 million transactions a year. Most transactions are digital, but we also offer an in-person channel for our customers who want or need it.\nDVLA plans to re-procure the supply of in-person services to DVLA’s customers on our behalf, which would include the ability for DVLA customers to transact in-person, with widespread coverage across England, Wales, Scotland & Northern Ireland and with wide-ranging opening hours to cater for a diverse range of customers.\nThe services could involve one or more third party suppliers being able to: \n• Enable customers to carry out, in-person, a variety of DVLA transactions (including vehicle tax). \n• Enable access to DVLA application forms. \n• Accept a variety of payment methods. \n• Complete transactional & payment reconciliation, and report routinely on transactional and financial data. \n• Verify customer identity, including physical documentation checking. \n• Exchange data securely with DVLA’s systems to support customer transactions. \n• Return customer documents to DVLA.\nPlease note that the scope and contract duration are still being considered, so the services and dates stated in this notice are provisional and subject to change." }, { "releaseID": "047849-2025", "releaseDate": "2025-08-12T09:33:44+01:00", "releaseTag": [ "planning" ], "value": "DVLA maintains the records of over 50 million drivers and about 40 million vehicles in the UK. We collect an estimated £7 billion a year in vehicle tax and process over 77 million transactions a year. Most transactions are digital, but we also offer an in-person channel for our customers who want or need it.\nDVLA plans to re-procure the supply of in-person services to DVLA's customers on our behalf, which would include the ability for DVLA customers to transact in-person, with widespread coverage across England, Wales, Scotland & Northern Ireland and with wide-ranging opening hours to cater for a diverse range of customers.\nThe services could involve one or more third party suppliers being able to:\n• Enable customers to carry out, in-person, a variety of DVLA transactions (including vehicle tax).\n• Enable access to DVLA application forms.\n• Accept a variety of payment methods.\n• Complete transactional & payment reconciliation, and report routinely on transactional and financial data.\n• Verify customer identity, including physical documentation checking.\n• Exchange data securely with DVLA's systems to support customer transactions.\n• Return customer documents to DVLA.\nContract value estimates are based on an assumed contract duration of up to seven years (potentially 5 years followed by two optional 1-year extensions).\nHowever please note that the scope and contract duration are still being considered, so the service requirements, dates, and estimated values stated in this notice are provisional and subject to change." }, { "releaseID": "076465-2025", "releaseDate": "2025-11-24T13:20:55Z", "releaseTag": [ "planning" ], "value": "Scope – Procurement Description:\nDVLA maintains the records of over 50 million drivers and about 47 million vehicles in the UK. We collect an estimated £8 billion a year in vehicle tax and process over 77 million transactions a year. Most transactions are digital, but we also offer an in-person channel for our customers who want or need it.\nDVLA plans to re-procure the supply of in-person services to DVLA's customers on our behalf, which would include the ability for DVLA customers to transact in-person, with widespread coverage across England, Wales, Scotland & Northern Ireland and with wide-ranging opening hours to cater for a diverse range of customers.\nThe services could involve one or more third party suppliers being able to:\n• Enable customers to carry out, in-person, a variety of DVLA transactions (including vehicle tax).\n• Enable access to DVLA application forms.\n• Accept a variety of payment methods.\n• Complete transactional & payment reconciliation, and report routinely on transactional and financial data.\n• Verify customer identity, including physical documentation checking.\n• Exchange data securely with DVLA's systems to support customer transactions.\n• Return customer documents to DVLA.\nContract value estimates are based on an assumed contract duration of up to seven years (potentially 5 years followed by two optional 1-year extensions).\nHowever please note that the scope and contract duration are still being considered, so the service requirements, dates, and estimated values stated in this notice are provisional and subject to change." } ], "items": [ { "id": "1", "additionalClassifications": [ { "releaseID": "025553-2025", "releaseDate": "2025-05-23T09:23:34+01:00", "releaseTag": [ "planning" ], "value": [ { "scheme": "CPV", "id": "79342300", "description": "Customer services" }, { "scheme": "CPV", "id": "75110000", "description": "General public services" }, { "scheme": "CPV", "id": "75130000", "description": "Supporting services for the government" }, { "scheme": "CPV", "id": "75200000", "description": "Provision of services to the community" } ] } ], "deliveryAddresses": [ { "region": [ { "releaseID": "025553-2025", "releaseDate": 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