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TfL will also send you a Market Sounding Questionnaire. This questionnaire is designed to help TfL determine its requirements for any future procurement activity and to help TfL devise its strategy.\nPlease note that this exercise is purely for market research, and no aspect of this process constitutes an offer or acceptance of an offer by TfL of any proposal that may be put forward." } ], "dueDate": [ { "releaseID": "035805-2026", "releaseDate": "2026-04-20T16:33:10+01:00", "releaseTag": [ "planning" ], "value": "2026-05-22T23:59:59+01:00" } ], "status": [ { "releaseID": "035805-2026", "releaseDate": "2026-04-20T16:33:10+01:00", "releaseTag": [ "planning" ], "value": "scheduled" } ] } ] }, "parties": [ { "id": "GB-PPON-PHMT-6197-NWNZ", "name": [ { "releaseID": "023919-2025", "releaseDate": "2025-05-21T13:53:34+01:00", "releaseTag": [ "planning" ], "value": "Transport for London" } ], "identifier": { "scheme": [ { "releaseID": "023919-2025", "releaseDate": "2025-05-21T13:53:34+01:00", "releaseTag": [ "planning" ], "value": "GB-PPON" } ], "id": [ { "releaseID": "023919-2025", "releaseDate": "2025-05-21T13:53:34+01:00", "releaseTag": [ "planning" ], "value": "PHMT-6197-NWNZ" } ] }, "address": { "streetAddress": [ { "releaseID": "023919-2025", "releaseDate": "2025-05-21T13:53:34+01:00", "releaseTag": [ "planning" ], "value": "5 Endeavour Square" } ], "locality": [ { "releaseID": "023919-2025", "releaseDate": "2025-05-21T13:53:34+01:00", "releaseTag": [ "planning" ], "value": "London" } ], "postalCode": [ { "releaseID": "023919-2025", "releaseDate": "2025-05-21T13:53:34+01:00", "releaseTag": [ "planning" ], "value": "E20 1JN" } ], "country": [ { "releaseID": "023919-2025", "releaseDate": "2025-05-21T13:53:34+01:00", "releaseTag": [ "planning" ], "value": "GB" } ], "countryName": [ { "releaseID": "023919-2025", "releaseDate": "2025-05-21T13:53:34+01:00", "releaseTag": [ "planning" ], "value": "United Kingdom" } ], "region": [ { "releaseID": "023919-2025", "releaseDate": "2025-05-21T13:53:34+01:00", "releaseTag": [ "planning" ], "value": "UKI41" } ] }, "contactPoint": { "name": [ { "releaseID": "023919-2025", "releaseDate": "2025-05-21T13:53:34+01:00", "releaseTag": [ "planning" ], "value": "John Cole" } ], "email": [ { "releaseID": "023919-2025", "releaseDate": "2025-05-21T13:53:34+01:00", "releaseTag": [ "planning" ], "value": "v_johncole@tfl.gov.uk" }, { "releaseID": "035805-2026", "releaseDate": "2026-04-20T16:33:10+01:00", "releaseTag": [ "planning" ], "value": "rucprocurement@tfl.gov.uk" } ] }, "roles": [ { "releaseID": "023919-2025", "releaseDate": "2025-05-21T13:53:34+01:00", "releaseTag": [ "planning" ], "value": [ "buyer" ] } ], "details": { "classifications": [ { "releaseID": "023919-2025", "releaseDate": "2025-05-21T13:53:34+01:00", "releaseTag": [ "planning" ], "value": [ { "scheme": "UK_CA_TYPE", "id": "publicAuthorityCentralGovernment", "description": "Public authority - central government" } ] } ] } } ], "buyer": { "id": [ { "releaseID": "023919-2025", "releaseDate": "2025-05-21T13:53:34+01:00", "releaseTag": [ "planning" ], "value": "GB-PPON-PHMT-6197-NWNZ" } ], "name": [ { "releaseID": "023919-2025", "releaseDate": "2025-05-21T13:53:34+01:00", "releaseTag": [ "planning" ], "value": "Transport for London" } ] }, "tender": { "id": [ { "releaseID": "023919-2025", "releaseDate": "2025-05-21T13:53:34+01:00", "releaseTag": [ "planning" ], "value": "WS2480427683" } ], "legalBasis": { "id": [ { "releaseID": "023919-2025", "releaseDate": "2025-05-21T13:53:34+01:00", "releaseTag": [ "planning" ], "value": "2023/54" } ], "scheme": [ { "releaseID": "023919-2025", "releaseDate": "2025-05-21T13:53:34+01:00", "releaseTag": [ "planning" ], "value": "UKPGA" } ], "uri": [ { "releaseID": "023919-2025", "releaseDate": "2025-05-21T13:53:34+01:00", "releaseTag": [ "planning" ], "value": "https://www.legislation.gov.uk/ukpga/2023/54/contents" } ] }, "title": [ { "releaseID": "023919-2025", "releaseDate": "2025-05-21T13:53:34+01:00", "releaseTag": [ "planning" ], "value": "Road User Charging - Business and Enforcement Operations Service" } ], "description": [ { "releaseID": "023919-2025", "releaseDate": "2025-05-21T13:53:34+01:00", "releaseTag": [ "planning" ], "value": "Business Operations (BOps) and Enforcement Operations (EOps) for Road User Charging (RUC), including IT systems and related services.The BOps Service will support all current RUC Schemes and any potential future road and infrastructure charging schemes.The scope includes the detailed design, development, configuration, integration, testing, and implementation of scalable IT systems and services for both Business Operations and Enforcement Operations. It encompasses ongoing continuous operation, support and maintenance of the systems and services, alongside data quality analysis and collaboration with other RUC and third-party suppliers.The service provider will be responsible for the operation of the end-to-end BEOps Service." }, { "releaseID": "035805-2026", "releaseDate": "2026-04-20T16:33:10+01:00", "releaseTag": [ "planning" ], "value": "This PMEN is for the Business and Enforcement Operations (BEOps) Service in support of TfL's Road User Charging (RUC) programme.\nTfL currently operates the following RUC Schemes:\n-\tCongestion Charge (CC)\n-\tLow Emission Zone (LEZ)\n-\tUltra-Low Emission Zone (ULEZ)\n-\tBlackwall and Silvertown Tunnel User Charging (TUC) \n-\tHGV Safety Permit Scheme\n-\tPenalty Charge Notice (PCN) processing for on-street enforcement (Traffic Enforcement TE) \nBackground\nThe contract which TfL wishes to award pursuant to this procurement process will cover both the Business Operations (BOps) and the Enforcement Operations (EOps) for RUC in a single contract, including IT systems and related services described in more detail below.\nThe new BEOps Contract will support all current RUC Schemes, any associated volumetric changes and may also need to make provision for future enhancements or developments that may be associated with RUC schemes, subject to due governance process.\nThe scope includes the detailed design, development, configuration, integration, testing, and implementation of scalable IT systems and services for both Business Operations and Enforcement Operations. It encompasses ongoing continuous operation, support and maintenance of the systems and services, alongside data quality analysis and collaboration with other RUC and third-party suppliers.\nThe service provider will be responsible for the operation of the end-to-end BEOps Service including:\n- Receive Automatic Number Plate Recognition (ANPR) data for processing.\n- Customer account management.\n- Discount processing.\n- Digital services.\n- Payment processing, reimbursement services and billing.\n- Event processing.\n- Provision of an enquiry and complaints service via various channels including telephone, webchat and digital. \n- Financial accounting.\n- Validating contraventions.\n- Penalty Charge Notice (PCN) issuing and processing.\n- Representations and appeals.\n- Debt registration and enforcement.\n- Claims and applications.\n- Service management.\nExpected contract value in excess of £2bn over the 20 year term.\nMarket Briefing (In Person/Teams) - 06 May 2026 \nConference Room 1, Ground Floor, TfL, Palestra House, 197 Blackfriars Rd, London SE1 8NJ." } ], "items": [ { "id": "1", "additionalClassifications": [ { "releaseID": "023919-2025", "releaseDate": "2025-05-21T13:53:34+01:00", "releaseTag": [ "planning" ], "value": [ { "scheme": "CPV", "id": "60000000", "description": "Transport services (excl. 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