{ "uri": "https://www.find-tender.service.gov.uk/api/1.0/ocdsRecordPackages/ocds-h6vhtk-050efb", "publisher": { "name": "Cabinet Office", "scheme": "GB-GOR", "uid": "D2", "uri": "https://www.gov.uk/government/organisations/cabinet-office" }, "publishedDate": "2026-07-28T12:06:51+01:00", "license": "http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/", "publicationPolicy": "https://www.gov.uk/government/publications/open-contracting", "version": "1.1", "extensions": [ "https://standard.open-contracting.org/profiles/eu/latest/en/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_amendment_rationale_classifications_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_budget_breakdown_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_contract_completion_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_documentation_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_pagination_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_suitability_extension/master/extension.json", "https://raw.githubusercontent.com/portaledcahn/ocds_Links_extension/main/extension.json", "https://raw.githubusercontent.com/cabinetoffice/ocds_uk_extension/main/extension.json" ], "packages": [ "https://www.find-tender.service.gov.uk/api/1.0/ocdsRecordPackages/ocds-h6vhtk-050efb" ], "records": [ { "ocid": "ocds-h6vhtk-050efb", "releases": [ { "ocid": "ocds-h6vhtk-050efb", "id": "019789-2025", "tag": [ "planning" ], "date": "2025-05-08T15:25:33+01:00", "initiationType": "tender", "planning": { "documents": [ { "id": "019789-2025", "documentType": "plannedProcurementNotice", "noticeType": "UK1", "description": "Pipeline notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/019789-2025", "datePublished": "2025-05-08T15:25:33+01:00", "format": "text/html" } ] }, "parties": [ { "name": "Post Office Limited", "id": "GB-COH-02154540", "identifier": { "scheme": "GB-COH", "id": "02154540" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PRNP-5883-YMLG" } ], "address": { "streetAddress": "100 Wood Street", "locality": "London", "postalCode": "EC2V 7ER", "country": "GB", "countryName": "United Kingdom", "region": "UKI31" }, "contactPoint": { "email": "Procurement@postoffice.co.uk" }, "roles": [ "buyer" ], "details": { "url": "https://corporate.postoffice.co.uk/", "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicAuthorityCentralGovernment", "description": "Public authority - central government" } ] } } ], "buyer": { "id": "GB-COH-02154540", "name": "Post Office Limited" }, "tender": { "id": "ocds-h6vhtk-050efb", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "Multi-Sourcing of Horizon IT Services", "description": "This is a single Procurement consisting of two Lots:\nLot 1 - Datacentres Operations and Levels 3 and 4 Application Support and Management including transition and virtualisation to Cloud based technologies. Responsible for: \n- take over the existing Horizon Services (as detailed above) on a WITO basis (excluding network interconnections between data centres); \n- be responsible for maintaining and supporting IT infrastructure within the data centre; \n- manage bespoke applications and integrations;\n- stabilise the current Horizon Services; and\n- execute key transformations such as cloud migration. \nLot 2 COTS - EPOS - Transformation of POL's technology using COTS software. Responsible for:\n- cloud hosted and be a consumption and/or flexible based eCommerce service;\n- use event-driven microservice architecture using standards based integration (API) and industry recognised core service;\n- include a structured data layer or open standards integration to other COTS data platforms; and\n- be a modular service structure that includes:\ni.\tjourney engine;\nii.\tpoint of sale (POS), EPOS & mobile POS services; \niii.\tcustomer engagement & insights; \niv.\tretail and/or retail POS integration;\nv.\tcounter solutions; and\nvi.\toptions for pick up and drop off, and self-service kiosks.", "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "72000000", "description": "IT services: consulting, software development, Internet and support" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "1" } ], "value": { "amountGross": 492000000, "amount": 410000000, "currency": "GBP" }, "procurementMethodDetails": "Competitive flexible procedure", "mainProcurementCategory": "services", "aboveThreshold": true, "lots": [ { "id": "1", "contractPeriod": { "startDate": "2026-06-05T00:00:00+01:00", "endDate": "2031-06-04T23:59:59+01:00" }, "status": "planned" } ], "communication": { "futureNoticeDate": "2025-06-30T23:59:59+01:00" }, "status": "planned" }, "language": "en", "extensions": [ "https://standard.open-contracting.org/profiles/eu/latest/en/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_amendment_rationale_classifications_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_budget_breakdown_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_contract_completion_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_documentation_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_pagination_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_suitability_extension/master/extension.json", "https://raw.githubusercontent.com/portaledcahn/ocds_Links_extension/main/extension.json", "https://raw.githubusercontent.com/cabinetoffice/ocds_uk_extension/main/extension.json" ] }, { "id": "019798-2025", "tag": [ "planningUpdate" ], "date": "2025-05-08T15:35:13+01:00", "initiationType": "tender", "planning": { "documents": [ { "id": "019798-2025", "documentType": "plannedProcurementNotice", "noticeType": "UK1", "description": "Pipeline notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/019798-2025", "datePublished": "2025-05-08T15:35:13+01:00", "format": "text/html" } ] }, "ocid": "ocds-h6vhtk-050efb", "parties": [ { "name": "Post Office Limited", "id": "GB-COH-02154540", "identifier": { "scheme": "GB-COH", "id": "02154540" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PRNP-5883-YMLG" } ], "address": { "streetAddress": "100 Wood Street", "locality": "London", "postalCode": "EC2V 7ER", "country": "GB", "countryName": "United Kingdom", "region": "UKI31" }, "contactPoint": { "email": "Procurement@postoffice.co.uk" }, "roles": [ "buyer" ], "details": { "url": "https://corporate.postoffice.co.uk/", "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicAuthorityCentralGovernment", "description": "Public authority - central government" } ] } } ], "buyer": { "id": "GB-COH-02154540", "name": "Post Office Limited" }, "tender": { "id": "ocds-h6vhtk-050efb", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "Multi-Sourcing of Horizon IT Services", "description": "This is a single Procurement consisting of two Lots:\nLot 1 - Replacement Service Provider - Datacentres Operations and Levels 3 and 4 Application Support and Management including transition and virtualisation to Cloud based technologies. Responsible for:\n- take over the existing Horizon Services (as detailed above) on a WITO basis (excluding network interconnections between data centres);\n- be responsible for maintaining and supporting IT infrastructure within the data centre;\n- manage bespoke applications and integrations;\n- stabilise the current Horizon Services; and\n- execute key transformations such as cloud migration.\nLot 2 COTS - EPOS - Transformation of POL's technology using COTS software. Responsible for:\n- cloud hosted and be a consumption and/or flexible based eCommerce service;\n- use event-driven microservice architecture using standards based integration (API) and industry recognised core service;\n- include a structured data layer or open standards integration to other COTS data platforms; and\n- be a modular service structure that includes:\ni.\tjourney engine;\nii.\tpoint of sale (POS), EPOS & mobile POS services;\niii.\tcustomer engagement & insights;\niv.\tretail and/or retail POS integration;\nv.\tcounter solutions; and\nvi.\toptions for pick up and drop off, and self-service kiosks.", "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "72000000", "description": "IT services: consulting, software development, Internet and support" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "1" } ], "value": { "amountGross": 492000000, "amount": 410000000, "currency": "GBP" }, "procurementMethodDetails": "Competitive flexible procedure", "mainProcurementCategory": "services", "aboveThreshold": true, "lots": [ { "id": "1", "contractPeriod": { "startDate": "2026-06-05T00:00:00+01:00", "endDate": "2031-06-04T23:59:59+01:00" }, "status": "planned" } ], "communication": { "futureNoticeDate": "2025-06-30T23:59:59+01:00" }, "amendments": [ { "description": "Updated Lot 1 Description.", "id": "019798-2025" } ], "status": "planned" }, "language": "en", "extensions": [ "https://standard.open-contracting.org/profiles/eu/latest/en/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_amendment_rationale_classifications_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_budget_breakdown_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_contract_completion_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_documentation_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_pagination_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_suitability_extension/master/extension.json", "https://raw.githubusercontent.com/portaledcahn/ocds_Links_extension/main/extension.json", "https://raw.githubusercontent.com/cabinetoffice/ocds_uk_extension/main/extension.json" ] }, { "id": "019868-2025", "tag": [ "planning" ], "date": "2025-05-08T16:55:25+01:00", "initiationType": "tender", "ocid": "ocds-h6vhtk-050efb", "parties": [ { "name": "Post Office Limited", "id": "GB-COH-02154540", "identifier": { "scheme": "GB-COH", "id": "02154540" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PRNP-5883-YMLG" } ], "address": { "streetAddress": "100 Wood Street", "locality": "London", "postalCode": "EC2V 7ER", "country": "GB", "countryName": "United Kingdom", "region": "UKI31" }, "contactPoint": { "email": "Procurement@postoffice.co.uk" }, "roles": [ "buyer" ], "details": { "url": "https://corporate.postoffice.co.uk/", "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicAuthorityCentralGovernment", "description": "Public authority - central government" } ] } } ], "buyer": { "id": "GB-COH-02154540", "name": "Post Office Limited" }, "planning": { "milestones": [ { "id": "engagement", "type": "engagement", "description": "Post Office intends to hold a preliminary market engagement event via Microsoft Teams on the 21/5/2025 at 11:00 BST. Attendees are asked to register their expressions of interest in attending by completing the following Web3 expressions of interest form.\nhttp://redirect.transaxions.com/events/qqork", "dueDate": "2025-06-27T23:59:59+01:00", "status": "scheduled" } ], "documents": [ { "id": "019868-2025", "documentType": "marketEngagementNotice", "noticeType": "UK2", "description": "Preliminary market engagement notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/019868-2025", "datePublished": "2025-05-08T16:55:25+01:00", "format": "text/html" } ] }, "tender": { "id": "ocds-h6vhtk-050efb", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "Multi-Sourcing of Horizon IT Services", "description": "The current service being provided to POL relies on a system known as \"Horizon\" to process all of its transactions with customers which includes numerous legacy systems and assets (\"Horizon Services\").\nThe suppliers will be required to take on delivery of relevant parts of the Horizon Services within the respective Lot scope and provide, in each case where relevant, transition and transformation services to modernise and streamline the Horizon Services.", "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "72000000", "description": "IT services: consulting, software development, Internet and support" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "1" } ], "value": { "amountGross": 492000000, "amount": 410000000, "currency": "GBP" }, "mainProcurementCategory": "services", "aboveThreshold": true, "lots": [ { "id": "1", "contractPeriod": { "startDate": "2026-06-05T00:00:00+01:00", "endDate": "2031-06-04T23:59:59+01:00" }, "status": "planned" } ], "status": "planned" }, "language": "en", "extensions": [ "https://standard.open-contracting.org/profiles/eu/latest/en/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_amendment_rationale_classifications_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_budget_breakdown_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_contract_completion_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_documentation_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_pagination_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_suitability_extension/master/extension.json", "https://raw.githubusercontent.com/portaledcahn/ocds_Links_extension/main/extension.json", "https://raw.githubusercontent.com/cabinetoffice/ocds_uk_extension/main/extension.json" ] }, { "id": "019874-2025", "tag": [ "planning" ], "date": "2025-05-08T17:03:49+01:00", "initiationType": "tender", "planning": { "documents": [ { "id": "019874-2025", "documentType": "plannedProcurementNotice", "noticeType": "UK3", "description": "Planned procurement notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/019874-2025", "datePublished": "2025-05-08T17:03:49+01:00", "format": "text/html" } ] }, "ocid": "ocds-h6vhtk-050efb", "parties": [ { "name": "Post Office Limited", "id": "GB-COH-02154540", "identifier": { "scheme": "GB-COH", "id": "02154540" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PRNP-5883-YMLG" } ], "address": { "streetAddress": "100 Wood Street", "locality": "London", "postalCode": "EC2V 7ER", "country": "GB", "countryName": "United Kingdom", "region": "UKI31" }, "contactPoint": { "email": "Procurement@postoffice.co.uk" }, "roles": [ "buyer" ], "details": { "url": "https://corporate.postoffice.co.uk/", "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicAuthorityCentralGovernment", "description": "Public authority - central government" } ] } } ], "buyer": { "id": "GB-COH-02154540", "name": "Post Office Limited" }, "tender": { "id": "ocds-h6vhtk-050efb", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "Multi-Sourcing of Horizon IT Services", "description": "The current service being provided to POL relies on a system known as \"Horizon\" to process all of its transactions with customers which includes numerous legacy systems and assets (\"Horizon Services\").\nThe suppliers will be required to take on delivery of relevant parts of the Horizon Services within the respective Lot scope and provide, in each case where relevant, transition and transformation services to modernise and streamline the Horizon Services. \nThe Horizon Service applicable to Lot 1 Replacement Services Provider scope is currently comprised of:\n•\tthe management and execution of activities for all physical and digital infrastructure and all data within the datacentres used for the Horizon Service, including but not limited to:\ni.\tservers, databases, application management systems, storage devices, back-up systems, and associated processes; \nii.\tIn-scope Datacentre network hardware including switches, firewalls, tooling, operating systems, management systems, and other software; \niii.\tbatch scheduling; \niv.\tback-up and recovery; \nv.\tpatching and upgrades; \nvi.\tongoing infrastructure developments and associated release management as required by POL;\nvii.\tlifecycle management of certificates and licences relating to the operation of the system; \nviii.\tKey Transition and Transformation Outcomes:\n•\tMigration from the on-premise data centre to the Cloud, enabling modernised counter capabilities\n•\tEstablishment of a modern, cloud-native back office and channel platform\n•\tImplementation of a zero-trust security model and enhanced reporting capabilities\n•\tRedesign of the Route-to-Live process to align with the new cloud production environment\n•\tEnablement of omni-channel customer journeys\n•\tIntroduction of new ways of working to support incremental value delivery\n•\tCompletion of the Oracle 2x upgrade, significantly reducing technology risk\n•\tPost Office transitions to become the Platform Operator and Service Integrator\n•\tTarget Operating Model implemented to support ongoing operations\n•\tAdoption of a continuous improvement lifecycle for ongoing technology evolution; and\n•\tthe management and execution of activities for all applications and data used for the Horizon service including:\ni.\tthird and fourth line application support;\nii.\tongoing application development and associated release management;\niii.\tlifecycle management of certificates relating to the operation of the service; and\niv.\toperation of other application services.\nThe Lot 2 COTS - EPOS scope is set out further below (Description of the Procurement).\nDescription of the Procurement\nThis is a single Procurement consisting of two Lots:\n•\tLot 1 - Replacement Service Provider - Datacentres Operations and Levels 3 and 4 Application Support and Management including transition and virtualisation to Cloud based technologies.\n•\tLot 2 COTS - EPOS - Transformation of POL's technology using COTS software.\nLot 1 Replacement Services Provider\nLot 1 will require the supplier to: \n•\ttake over the existing Horizon Services (as detailed above) on a WITO basis (excluding network interconnections between data centres); \n•\tbe responsible for maintaining and supporting IT infrastructure within the data centre; \n•\tmanage bespoke applications and integrations;\n•\tstabilise the current Horizon Services; and\n•\texecute key transformations such as cloud migration. \nLot 1 will have an initial term of 5 years plus two optional 1-year extensions (to be exercised at POL's discretion). \nLot 2 Commercial-off-the shelf (COTS) electronic point of sale (EPOS) Software Provider\nLot 2 COTS - EPOS will require the supplier to transform POL's retail technology platform to meet evolving business, operational, and customer requirements which shall: \n•\tbe cloud hosted, and be a consumption and/or flexible based eCommerce service;\n•\tuse event-driven microservice architecture using standards based integration (API) and industry recognised core service;\n•\tinclude a structured data layer or open standards integration to other COTS data platforms; and\n•\tbe a modular service structure that includes:\ni.\tjourney engine;\nii.\tpoint of sale (POS), EPOS & mobile POS services; \niii.\tcustomer engagement & insights; \niv.\tretail and/or retail POS integration;\nv.\tcounter solutions; and\nvi.\toptions for pick up and drop off, and self-service kiosks. \nThe Lot 2 COTS - EPOS supplier shall additionally be required to:\n•\tassess and select appropriate EPOS COTS solutions tailored to POL's future needs;\n•\tensure compatibility with existing systems (where applicable) and enable future enhancements;\n•\tsupport implementation, including configuration, testing and rollout; \n•\tcomply with the target operating model implemented to support ongoing operations; and\n•\tprovide ongoing support, updates, and optimisation services.\nThe Lot 2 COTS - EPOS Supplier must be capable of delivering a modern, scalable, and future-ready solution for a term of 12 years.", "status": "planned", "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "72000000", "description": "IT services: consulting, software development, Internet and support" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "1" }, { "id": "2", "additionalClassifications": [ { "scheme": "CPV", "id": "72000000", "description": "IT services: consulting, software development, Internet and support" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "2" } ], "value": { "amountGross": 492000000, "amount": 410000000, "currency": "GBP" }, "procurementMethod": "selective", "procurementMethodDetails": "Competitive flexible procedure", "procedure": { "features": "The following stages will be followed:\n1.\tIssuing of this PPN to make the broad opportunity visible to a wide range of suppliers in the relevant markets.\n2.\tIssuing of a Tender Notice inviting suppliers to submit a request to participate in the procedure. \n3.\tPotential suppliers will be sent Non-Disclosure Agreements to sign. On signature the Procurement Specific Questionnaire, (PSQ), will be released. The PSQ will be structured in such a way that potential providers can submit and be evaluated for the specific lots in which they are interested. POL will make draft procurement documents and artefacts available when issuing the PSQ. The PSQ will address background information, economic standing, capability, capacity and experience, but will not require any pricing at this stage.\n4.\tThe PSQ submissions will be evaluated and moderated and the top six highest scoring bidders for each lot will be Invited to submit an Initial Tender as part of the Initial Tender Stage (ITS). The PSQ submission will be evaluated against a set of criteria that test bidders' capacity, capability and experience. At the ITS of the procurement, requirements will be assessed on how the solution will be delivered, how much it will cost and under what terms they will be supplied. There will be weightings applied to the qualitative and quantitative assessment criteria set out in the ITS documentation. Any tender submitted, at ITS, must be capable of acceptance without the need to engage in dialogue.\n5.\tWhere POL decides to continue to the dialogue stage, it intends to invite up to four (or five if the scores are particularly close) bidders with the highest scoring Initial Tenders for each lot from the ITS to participate with POL in dialogue. \n6.\tDialogue will be staggered with Lot 1 starting first and Lot 2 starting when Lot 1 dialogue has completed.\n7.\tOnce dialogue completes, the bidders invited to dialogue will be Invited to Submit Final Tenders (ITSFT) against the refined requirements (solution, commercial and contractual) and the weightings that apply to this stage (which will be set out in the ITSFT).\n8.\tPOL will evaluate and moderate the final tenders and assess which tenders offer the MAT.\n9.\tPreferred bidder(s) will be announced and POL intends to work with them to finalise contracts." }, "mainProcurementCategory": "services", "aboveThreshold": true, "submissionTerms": { "electronicSubmissionPolicy": "allowed", "languages": [ "en" ] }, "expressionOfInterestDeadline": "2025-07-31T17:00:00+01:00", "awardPeriod": { "endDate": "2026-06-05T23:59:59+01:00" }, "lots": [ { "id": "1", "title": "Replacement Service Provider", "description": "Replacement Service Provider (comprising Walk In & Take Over from the incumbent rapidly, virtualise & transition to cloud, transform operations); \n•\tthe management and execution of activities for all physical and digital infrastructure and all data within the datacentres used for the Horizon Service, including but not limited to:\ni.\tservers, databases, application management systems, storage devices, back-up systems, and associated processes; \nii.\tIn-scope Datacentre network hardware including switches, firewalls, tooling, operating systems, management systems, and other software; \niii.\tbatch scheduling; \niv.\tback-up and recovery; \nv.\tpatching and upgrades; \nvi.\tongoing infrastructure developments and associated release management as required by POL;\nvii.\tlifecycle management of certificates and licences relating to the operation of the system; \nviii.\tKey Transition and Transformation Outcomes:\n•\tMigration from the on-premise data centre to the Cloud, enabling modernised counter capabilities\n•\tEstablishment of a modern, cloud-native back office and channel platform\n•\tImplementation of a zero-trust security model and enhanced reporting capabilities\n•\tRedesign of the Route-to-Live process to align with the new cloud production environment\n•\tEnablement of omni-channel customer journeys\n•\tIntroduction of new ways of working to support incremental value delivery\n•\tCompletion of the Oracle 2x upgrade, significantly reducing technology risk\n•\tPost Office transitions to become the Platform Operator and Service Integrator\n•\tTarget Operating Model implemented to support ongoing operations\n•\tAdoption of a continuous improvement lifecycle for ongoing technology evolution; and\n•\tthe management and execution of activities for all applications and data used for the Horizon service including:\ni.\tthird and fourth line application support;\nii.\tongoing application development and associated release management;\niii.\tlifecycle management of certificates relating to the operation of the service; and\niv.\toperation of other application services.", "status": "planned", "value": { "amountGross": 322800000, "amount": 269000000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "price", "name": "Commercial", "description": "30% of the total marks available is allocated to the commercial element of the tender.", "numbers": [ { "number": 30, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Qualitative", "description": "70% of the total marks available is allocated to the qualitative element of the tender.", "numbers": [ { "number": 70, "weight": "percentageExact" } ] } ] }, "selectionCriteria": { "criteria": [ { "description": "Selection based on evaluation of the PSQ responses.", "forReduction": true } ] }, "contractPeriod": { "startDate": "2026-06-05T00:00:00+01:00", "endDate": "2031-06-04T23:59:59+01:00", "maxExtentDate": "2033-06-04T23:59:59+01:00" }, "hasRenewal": true, "renewal": { "description": "Optional extensions of 1+1 years will be at the Authority's discretion. Possible reasons for invoking extensions include:\n - ensure key transformations and transitions have concluded" } }, { "id": "2", "title": "COTS - EPOS - Software Provider", "description": "The Lot 2 COTS - EPOS Software Provider shall be required to:\n•\tassess and select appropriate EPOS COTS solutions tailored to POL's future needs;\n•\tensure compatibility with existing systems (where applicable) and enable future enhancements;\n•\tsupport implementation, including configuration, testing and rollout; \n•\tcomply with the target operating model implemented to support ongoing operations; and\n•\tprovide ongoing support, updates, and optimisation services.\nThe Lot 2 COTS - EPOS Supplier must be capable of delivering a modern, scalable, and future-ready solution for a term of 12 years.", "status": "planned", "value": { "amountGross": 169200000, "amount": 141000000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "price", "name": "Commercial", "description": "30% of the total marks available is allocated to the commercial element of the tender.", "numbers": [ { "number": 30, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Qualitative", "description": "70% of the total marks available is allocated to the qualitative element of the tender.", "numbers": [ { "number": 70, "weight": "percentageExact" } ] } ] }, "selectionCriteria": { "criteria": [ { "description": "Selection based on evaluation of the PSQ responses.", "forReduction": true } ] }, "contractPeriod": { "startDate": "2026-07-07T00:00:00+01:00", "endDate": "2036-07-06T23:59:59+01:00", "maxExtentDate": "2038-07-06T23:59:59Z" }, "hasRenewal": true, "renewal": { "description": "Optional extensions of 1+1 years will be at the Authority's discretion. Possible reasons for invoking extensions include:\n - ensure key transformations and transitions have concluded" } } ], "communication": { "futureNoticeDate": "2025-06-30T23:59:59+01:00" } }, "language": "en", "extensions": [ "https://standard.open-contracting.org/profiles/eu/latest/en/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_amendment_rationale_classifications_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_budget_breakdown_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_contract_completion_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_documentation_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_pagination_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_suitability_extension/master/extension.json", "https://raw.githubusercontent.com/portaledcahn/ocds_Links_extension/main/extension.json", "https://raw.githubusercontent.com/cabinetoffice/ocds_uk_extension/main/extension.json" ] }, { "id": "041512-2025", "tag": [ "tender" ], "date": "2025-07-21T10:12:19+01:00", "initiationType": "tender", "ocid": "ocds-h6vhtk-050efb", "parties": [ { "name": "Post Office Limited", "id": "GB-COH-02154540", "identifier": { "scheme": "GB-COH", "id": "02154540" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PRNP-5883-YMLG" } ], "address": { "streetAddress": "100 Wood Street", "locality": "London", "postalCode": "EC2V 7ER", "country": "GB", "countryName": "United Kingdom", "region": "UKI31" }, "contactPoint": { "email": "Procurement@postoffice.co.uk" }, "roles": [ "buyer" ], "details": { "url": "https://corporate.postoffice.co.uk/", "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicUndertaking", "description": "Public undertaking" } ] } } ], "buyer": { "id": "GB-COH-02154540", "name": "Post Office Limited" }, "tender": { "id": "ocds-h6vhtk-050efb", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "Horizon Replacement Services", "description": "Background to the Procurement\nPOL in the Market\nPOL has a network of 11,500 Post Offices across the UK and provides a wide range of services to its customers. The vast majority of post offices are franchises - small businesses in their own right - however there are also smaller numbers of strategic partners and branches managed directly by Post Office Limited. The directly-managed branches are in the process of moving towards being operated by franchisees.\nThe services that POL offers include but are not limited to:\n•\tMails and Parcels;\n•\tCash and Banking;\n•\tBill Payments;\n•\tTravel Money;\n•\tGovernment Services (such as identity and passport services); and \n•\tStamps and other postal related products and services.\nDescription of the Service\nThe current service being provided to POL relies on a system known as \"Horizon\" to process all of its transactions with customers which includes numerous legacy systems and assets. POL wishes to appoint a supplier for Lot and a supplier for lot 2 to replace the existing Horizon system (\"Horizon Services\").\nThe contracts for the Horizon Services will be awarded by reference to two lots:\n•\tLot 1 - Replacement Service Provider - Datacentres Operations and Levels 3 and 4 Application Support and Management including transformation and stabilisation. To include service and system integration.\n•\tLot 2 COTS - EPOS - Transformation of POL's technology using COTS software and associated services.\nThe successful bidders will be required to take on delivery of relevant parts of the Horizon Replacement Services within the respective Lot scope and provide, in each case where relevant, transition and transformation services to modernise and streamline the Horizon Services. \nLot 1 Replacement Services Provider\nLot 1 will require the successful supplier to: \n•\ttake over the existing Horizon Services (as detailed above) on a WITO basis (excluding network interconnections between data centres); \n•\tprovide system and service integration of both Lots 1 and 2;\n•\tbe responsible for maintaining and supporting IT infrastructure within the data centre until it is decommissioned; \n•\tmanage bespoke applications and integrations with the Lot 2 product and other POL third parties where necessary;\n•\tstabilise the current Horizon Services; \n•\texecute key transformation activity where required by POL (is also an option under Lot 2); and\n•\tdeploy the Lot 2 solution into the branch estate.\nLot 1 will have an initial term of 5 years plus two optional 1-year extensions (to be exercised at POL's discretion). POL will also have a right to extend the contract beyond this should more time be required to complete transformation activity. \nLot 2 Commercial-off-the shelf (COTS) electronic point of sale (EPOS) Software Provider\nWherever possible POL intends to purchase COTS products to meet all its requirements rather than build in-house.\nThe Lot 2 COTS - EPOS Supplier must be capable of delivering a modern, scalable, and future-ready solution for a term of 12 years.\nLot 2 COTS - EPOS will require the successful supplier to transform POL's retail technology platform to meet evolving business, operational, and customer requirements which shall: \n•\tbe cloud hosted, and be a consumption and/or flexible based eCommerce service;\n•\tuse event-driven microservice architecture using standards based integration (API) and industry recognised core service;\n•\tinclude a structured data layer or open standards integration to other COTS data platforms; and\n•\tbe a modular service structure that includes but is not limited to:\n•\tjourney engine;\n•\tpoint of sale (POS), EPOS & mobile POS services; \n•\tcustomer engagement & insights; \n•\tretail and/or retail POS integration;\n•\tcounter solutions; and\n•\toptions for pick up and drop off, and self-service kiosks. \n•\tother functionality required for an end-to-end retail platform as set out in the Lot 2 requirements.\nThe Lot 2 COTS - EPOS successful supplier shall additionally be required to:\n•\tensure compatibility with existing systems and hardware (where applicable) and enable future enhancements;\n•\tsupport implementation, including configuration, testing and rollout; \n•\tcomply with the target operating model implemented to support ongoing operations; \n•\texecute key transformation activity where required by POL (is also an option under Lot 1); and\n•\tprovide ongoing support, updates, and optimisation services.\nLot 2 will have an initial term of 10 years plus two optional 1-year extensions (to be exercised at POL's discretion). POL will also have a right to extend the contract beyond this should more time be required to complete transformation activity. \nPOL: intends to issue the Lot 2 PSQ and further procurement documentation during August 2025.", "status": "active", "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "48110000", "description": "Point of sale (POS) software package" }, { "scheme": "CPV", "id": "48481000", "description": "Sales or marketing software package" }, { "scheme": "CPV", "id": "48810000", "description": "Information systems" }, { "scheme": "CPV", "id": "48820000", "description": "Servers" }, { "scheme": "CPV", "id": "48920000", "description": "Office automation software package" }, { "scheme": "CPV", "id": "48930000", "description": "Training and entertainment software package" }, { "scheme": "CPV", "id": "51110000", "description": "Installation services of electrical equipment" }, { "scheme": "CPV", "id": "51210000", "description": "Installation services of measuring equipment" }, { "scheme": "CPV", "id": "51610000", "description": "Installation services of computers and information-processing equipment" }, { "scheme": "CPV", "id": "51620000", "description": "Installation services of office equipment" }, { "scheme": "CPV", "id": "72210000", "description": "Programming services of packaged software products" }, { "scheme": "CPV", "id": "72220000", "description": "Systems and technical consultancy services" }, { "scheme": "CPV", "id": "72230000", "description": "Custom software development services" }, { "scheme": "CPV", "id": "72240000", "description": "Systems analysis and programming services" }, { "scheme": "CPV", "id": "72250000", "description": "System and support services" }, { "scheme": "CPV", "id": "72260000", "description": "Software-related services" }, { "scheme": "CPV", "id": "72500000", "description": "Computer-related services" }, { "scheme": "CPV", "id": "72610000", "description": "Computer support services" }, { "scheme": "CPV", "id": "72810000", "description": "Computer audit services" }, { "scheme": "CPV", "id": "72820000", "description": "Computer testing services" }, { "scheme": "CPV", "id": "72910000", "description": "Computer back-up services" }, { "scheme": "CPV", "id": "72920000", "description": "Computer catalogue conversion services" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "1" }, { "id": "2", "additionalClassifications": [ { "scheme": "CPV", "id": "48110000", "description": "Point of sale (POS) software package" }, { "scheme": "CPV", "id": "48481000", "description": "Sales or marketing software package" }, { "scheme": "CPV", "id": "48810000", "description": "Information systems" }, { "scheme": "CPV", "id": "48820000", "description": "Servers" }, { "scheme": "CPV", "id": "48920000", "description": "Office automation software package" }, { "scheme": "CPV", "id": "48930000", "description": "Training and entertainment software package" }, { "scheme": "CPV", "id": "51110000", "description": "Installation services of electrical equipment" }, { "scheme": "CPV", "id": "51210000", "description": "Installation services of measuring equipment" }, { "scheme": "CPV", "id": "51610000", "description": "Installation services of computers and information-processing equipment" }, { "scheme": "CPV", "id": "51620000", "description": "Installation services of office equipment" }, { "scheme": "CPV", "id": "72210000", "description": "Programming services of packaged software products" }, { "scheme": "CPV", "id": "72220000", "description": "Systems and technical consultancy services" }, { "scheme": "CPV", "id": "72230000", "description": "Custom software development services" }, { "scheme": "CPV", "id": "72240000", "description": "Systems analysis and programming services" }, { "scheme": "CPV", "id": "72250000", "description": "System and support services" }, { "scheme": "CPV", "id": "72260000", "description": "Software-related services" }, { "scheme": "CPV", "id": "72500000", "description": "Computer-related services" }, { "scheme": "CPV", "id": "72610000", "description": "Computer support services" }, { "scheme": "CPV", "id": "72810000", "description": "Computer audit services" }, { "scheme": "CPV", "id": "72820000", "description": "Computer testing services" }, { "scheme": "CPV", "id": "72910000", "description": "Computer back-up services" }, { "scheme": "CPV", "id": "72920000", "description": "Computer catalogue conversion services" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "2" } ], "value": { "amountGross": 492000000, "amount": 410000000, "currency": "GBP" }, "procurementMethod": "selective", "procurementMethodDetails": "Competitive flexible procedure", "procedure": { "features": "For this procurement, the Post Office Limited (POL) intends to award a public contract through a competitive flexible procedure in accordance with section 20(1) and (2)(b) of the Procurement Act 2023.\nThe public contracts under this procurement are awarded by reference to lots. The outcome could be one of the following:\n•\tseparate bidders are awarded the contracts for:\no\tLot 1 Replacement Service Provider (comprising continuation of the current services through Walk In & Take Over from the incumbent where a new supplier is appointed, with optional services including stabilisation activities and transform operations where required by POL); and \no\tLot 2 Commercial-off-the shelf (COTS) end to end electronic point of sale (EPOS) Software Provider (comprising the provision and implementation (where required) of the COTS and EPOS solution, and ongoing run services); or\n•\ta single supplier could be awarded both Lots.\nThe following stages will be followed:\n1.\tStage 1: Planned Procurement Notice - POL issued a Planned Procurement Notice on 8 May 2025\n2.\tStage 2: Procurement Specific Questionnaire - \na.\tIssuing of a Tender Notice inviting bidders to submit a request to participate in the procedure.\nb.\tTo request to participate, bidders must register with POL's e-Sourcing platform, Web 3, complete, sign and return the non-disclosure agreement (NDA), conflict of interest form (COIF) and ethical walls agreements (EWA) (where required for incumbent suppliers) sent to the bidder. Bidder's must complete the Procurement Specific Questionnaire (PSQ) by no later than 21 August 2025 for Lot 1 and 12 September 2025 for Lot 2. The PSQ and other associated tender documents and background documents will be made available to a bidder upon receipt of a properly complete NDA, EWA (where required) and COIF.\nIn addition, bidders must register with the central digital platform operated by the Cabinet Office (CDP) and upload the core supplier information. They must also ensure that any associated person of the bidder and any proposed sub-contractor also registers with the CDP and uploads their core supplier information.\nTo request to participate in Lot 1, bidders must do so by returning completed PSQ (including confirmation of CDP registration and upload of core supplier information) by 12:00 BST on Thursday, 21 August 2025. For Lot 2, bidders must do so by 12:00 BST on Friday, 12 September. \nc.\tAll documents relating to this procurement, including all procurement documents, will be made available through POL's e-Sourcing platform, Web 3, the link for which can be found elsewhere in this notice. Bidders must return the NDA, COIF and, where required the EWA, to receive access to all associated tender documents. \nd.\tThe PSQ will be structured in such a way that potential providers can submit and be evaluated for the specific lot in which they are interested. The PSQ will address background information, economic standing, capability, capacity and experience, but will not require any pricing at this stage.\ne.\tThe PSQ submissions will be evaluated and moderated against a set of criteria that test bidders' capacity, capability and experience. The six highest scoring bidders for each lot will be Invited to submit an Initial Tender as part of the Initial Tender Stage (ITS). \n3.\tStage 3: Initial Tender Stage - At the ITS of the procurement, tenders will be assessed on how the Bidder's proposed solution will be delivered, how much it will cost and under what terms it will be supplied. There will be weightings applied to the qualitative and quantitative assessment criteria set out in the ITS documentation. Any tender submitted, at ITS, must be capable of acceptance without the need to engage in dialogue. Where an assessed tender meets the criteria set out in the ITS documentation, POL may determine that tender is the most advantageous tender, (MAT), under section 19 of the Procurement Act 2024 and proceed to Stage 6: Contract Award with that Bidder. If POL does so, it will not conduct Stage 4 or Stage 5.\n4.\tStage 4: Dialogue (optional) - \na.\tWhere POL decides to continue to the dialogue stage, it intends to invite up to four bidders with the highest scoring Initial Tenders for each lot from the ITS to participate with POL in dialogue/negotiation. \nb.\tDialogue/negotiation will be staggered with Lot 1 starting first and Lot 2 commencing prior to the Lot 1 dialogue completing. \n5.\tStage 5: Invitation to Submit Final Tenders (ITSFT) - \na.\tOnce dialogue completes, the bidders invited to dialogue will be Invited to Submit Final Tenders (ITSFT) against the refined requirements (solution, commercial and contractual) and the refine award criteria weightings that apply to this stage (which will be set out in the ITSFT).\nb.\tPOL will evaluate and moderate the final tenders and assess which tenders offer the most advantageous tender (MAT)\n.\n6.\tStage 6: Contract Award - Following evaluation and moderation of the ITSFT responses, POL will identify the preferred bidder(s) and announce this in accordance with the Procurement Act 2023 and Procurement Regulations 2024, and work with those preferred bidders to finalise contracts.\nPOL proposes to rely on section 24 of the Procurement Act 2024 to refine the award criteria. It will rely on that section to potentially change the relative weighting of the award criteria following the dialogue/negotiation stage.\nPOL expects to require similar services after the expiry of the contract awarded under this procurement. However, it does not intend to carry out that subsequent procurement in reliance on the direct award justification in paragraph 8 of Schedule 5 to the Procurement Act 2023." }, "mainProcurementCategory": "services", "aboveThreshold": true, "coveredBy": [ "GPA", "CPTPP" ], "submissionMethodDetails": "https://postoffice.wax-live.com/S2C/SignIn.aspx", "submissionTerms": { "electronicSubmissionPolicy": "allowed", "languages": [ "en" ] }, "expressionOfInterestDeadline": "2025-08-21T12:00:00+01:00", "enquiryPeriod": { "endDate": "2025-08-18T12:00:00+01:00" }, "awardPeriod": { "endDate": "2026-07-01T23:59:59+01:00" }, "lots": [ { "id": "1", "title": "Replacement Service Provider", "description": "Lot 1 will require the supplier to: \n•\ttake over the existing Horizon Services (as detailed above) on a WITO basis (excluding network interconnections between data centres); \n•\tbe responsible for maintaining and supporting IT infrastructure within the data centre; \n•\tmanage bespoke applications and integrations;\n•\tstabilise the current Horizon Services; and\n•\texecute key transformations such as cloud migration as required. \nLot 1 will have an initial term of 5 years plus two optional 1-year extensions (to be exercised at POL's discretion).", "status": "active", "value": { "amountGross": 322800000, "amount": 269000000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "quality", "name": "Quality", "numbers": [ { "number": 65, "weight": "percentageExact" } ] }, { "type": "price", "name": "Commercial", "numbers": [ { "number": 25, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] } ] }, "selectionCriteria": { "criteria": [ { "type": "economic", "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "type": "technical", "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "description": "Bidders will be required to complete a Procurement Specific Questionnaire regarding its capacity, capability and experience and other key preconditions of participation. The responses to the PSQ will be evaluated and scored, and the scores then moderated. The highest scoring six bidders will qualify to receive the Initial Invitation to Tender (IIT). The PSQ document will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form.", "forReduction": true } ] }, "contractPeriod": { "startDate": "2026-07-01T00:00:00+01:00", "endDate": "2031-06-30T23:59:59+01:00", "maxExtentDate": "2033-06-29T23:59:59+01:00" }, "hasRenewal": true, "renewal": { "description": "Lot 1 will have an initial term of 5 years plus two optional 1-year extensions (to be exercised at POL's discretion). Schedule 2 of the draft contract provides for other extension options." }, "hasOptions": true, "options": { "description": "This is set out in Schedule 2 of the draft contract that deals with the optional outcomes. Schedule 2 of the draft contract will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." } }, { "id": "2", "title": "Commercial Off-The-Shelf (COTS) Electronic Point of Sale (EPOS) Software Provider", "description": "Lot 2 COTS - EPOS will require the supplier to transform POL's retail technology platform to meet evolving business, operational, and customer requirements which shall: \n•\tbe cloud hosted, and be a consumption and/or flexible based eCommerce service;\n•\tuse event-driven microservice architecture using standards based integration (API) and industry recognised core service;\n•\tinclude a structured data layer or open standards integration to other COTS data platforms; and\n•\tbe a modular service structure that includes:\ni.\tjourney engine;\nii.\tpoint of sale (POS), EPOS & mobile POS services; \niii.\tcustomer engagement & insights; \niv.\tretail and/or retail POS integration;\nv.\tcounter solutions; and\nvi.\toptions for pick up and drop off, and self-service kiosks. \nThe Lot 2 COTS - EPOS supplier shall additionally be required to:\n•\tensure compatibility with existing systems (where applicable) and enable future enhancements;\n•\tsupport implementation, including configuration, testing and rollout; \n•\tcomply with the target operating model implemented to support ongoing operations\n•\texecute key transformation activity where required by POL; and\n•\tprovide ongoing support, updates, and optimisation services.\nThe Lot 2 COTS - EPOS Supplier must be capable of delivering a modern, scalable, and future-ready solution", "status": "active", "value": { "amountGross": 169200000, "amount": 141000000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "quality", "name": "Quality", "numbers": [ { "number": 65, "weight": "percentageExact" } ] }, { "type": "price", "name": "Commercial", "numbers": [ { "number": 25, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] } ] }, "selectionCriteria": { "criteria": [ { "type": "economic", "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "type": "technical", "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "description": "Bidders will be required to complete a Procurement Specific Questionnaire regarding its capacity, capability and experience and other key preconditions of participation. The responses to the PSQ will be evaluated and scored, and the scores then moderated. The highest scoring six bidders will qualify to receive the Initial Invitation to Tender (IIT). The PSQ document will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form.", "forReduction": true } ] }, "suitability": { "sme": true }, "contractPeriod": { "startDate": "2026-07-01T00:00:00+01:00", "endDate": "2036-06-30T23:59:59+01:00", "maxExtentDate": "2038-06-30T23:59:59Z" }, "hasRenewal": true, "renewal": { "description": "Lot 1 will have an initial term of 10 years plus two optional 1-year extensions (to be exercised at POL's discretion). Schedule 2 of the draft contract provides for other extension options." }, "hasOptions": true, "options": { "description": "This is set out in the requirements document that deal with the optional outcomes. The requirements document will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." } } ], "documents": [ { "id": "conflictOfInterest", "documentType": "conflictOfInterest", "description": "Not published" }, { "id": "L-1", "documentType": "biddingDocuments", "url": "https://postoffice.wax-live.com/S2C/SignIn.aspx" }, { "id": "future", "documentType": "biddingDocuments", "accessDetails": "Via Web 3 see above\nhttps://postoffice.wax-live.com/S2C/SignIn.aspx" }, { "id": "041512-2025", "documentType": "tenderNotice", "noticeType": "UK4", "description": "Tender notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/041512-2025", "datePublished": "2025-07-21T10:12:19+01:00", "format": "text/html" } ], "riskDetails": "POL has identified the following risks, the occurrence of which could jeopardise the satisfactory performance of the awarded contracts, but because of their nature, cannot be addressed in the contracts as awarded, and so may require a substantial amendment to the contracts under paragraph 5 of Schedule 8 (materialisation of a known risk) to the Procurement Act 2023:\n•\tfindings of the Post Office Horizon IT Inquiry (or any other public inquiry, or inquiry of a similar nature, into the operations of the Post Office or the Horizon system) (Inquiry) that require modification to the awarded contract to implement;\n•\tpolicy decisions made by HM Government, any regulator, or any other public body, whether or not in response to findings by an Inquiry, that require modification to the awarded contracts to implement;\n•\tthe enactment or coming into force of legislation relating to the Post Office that requires modification to the awarded contracts to implement;\n•\tin respect of the Lot 1 contract, there is a delay to the appointment of the Lot 2 supplier;\n•\twhere the Lot 1 and Lot 2 contracts are awarded to separate suppliers, the failure of one supplier to perform its obligations under awarded contract where that failure affects the ability of the supplier under the other awarded contract to perform its obligations;\n•\tthere is a delay in the design and build of the solution, or any part of it, provided under the Lot 2 contract;\n•\twhere the deployment of the Lot 2 solution by the Lot 1 supplier to the branch estate is delayed, disrupted to otherwise does not proceed according to plan due to complexities arising from the branch network;\n•\twhere either the Lot 1 or Lot 2 supplier is unable to perform their obligations under their respective awarded contract due to complexities arising from the Horizon systems;\n•\tin respect of the Lot 1 contract, that the procurement for the Lot 2 contract is abandoned or significantly delayed;\n•\tthere is a delay in implementation of the Lot 1, which results in a continued reliance on the incumbent supplier and the need for an extension to the contract or other change to ensure business continuity; or\n•\tthe Authority is unable to recruit sufficient in-house service integration and management capability, and requires additional support from the Lot 1 supplier." }, "language": "en", "extensions": [ "https://standard.open-contracting.org/profiles/eu/latest/en/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_amendment_rationale_classifications_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_budget_breakdown_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_contract_completion_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_documentation_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_pagination_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_suitability_extension/master/extension.json", "https://raw.githubusercontent.com/portaledcahn/ocds_Links_extension/main/extension.json", "https://raw.githubusercontent.com/cabinetoffice/ocds_uk_extension/main/extension.json" ] }, { "id": "042203-2025", "tag": [ "tenderUpdate" ], "date": "2025-07-22T18:13:47+01:00", "initiationType": "tender", "ocid": "ocds-h6vhtk-050efb", "parties": [ { "name": "Post Office Limited", "id": "GB-COH-02154540", "identifier": { "scheme": "GB-COH", "id": "02154540" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PRNP-5883-YMLG" } ], "address": { "streetAddress": "100 Wood Street", "locality": "London", "postalCode": "EC2V 7ER", "country": "GB", "countryName": "United Kingdom", "region": "UKI31" }, "contactPoint": { "email": "Procurement@postoffice.co.uk" }, "roles": [ "buyer" ], "details": { "url": "https://corporate.postoffice.co.uk/", "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicUndertaking", "description": "Public undertaking" } ] } } ], "buyer": { "id": "GB-COH-02154540", "name": "Post Office Limited" }, "tender": { "id": "ocds-h6vhtk-050efb", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "Horizon Replacement Services", "description": "Background to the Procurement\nPOL in the Market\nPOL has a network of 11,500 Post Offices across the UK and provides a wide range of services to its customers. The vast majority of post offices are franchises - small businesses in their own right - however there are also smaller numbers of strategic partners and branches managed directly by Post Office Limited. The directly-managed branches are in the process of moving towards being operated by franchisees.\nThe services that POL offers include but are not limited to:\n•\tMails and Parcels;\n•\tCash and Banking;\n•\tBill Payments;\n•\tTravel Money;\n•\tGovernment Services (such as identity and passport services); and\n•\tStamps and other postal related products and services.\nDescription of the Service\nThe current service being provided to POL relies on a system known as \"Horizon\" to process all of its transactions with customers which includes numerous legacy systems and assets. POL wishes to appoint a supplier for Lot and a supplier for lot 2 to replace the existing Horizon system (\"Horizon Services\").\nThe contracts for the Horizon Services will be awarded by reference to two lots:\n•\tLot 1 - Replacement Service Provider - Datacentres Operations and Levels 3 and 4 Application Support and Management including transformation and stabilisation. To include service and system integration.\n•\tLot 2 COTS - EPOS - Transformation of POL's technology using COTS software and associated services.\nThe successful bidders will be required to take on delivery of relevant parts of the Horizon Replacement Services within the respective Lot scope and provide, in each case where relevant, transition and transformation services to modernise and streamline the Horizon Services.\nLot 1 Replacement Services Provider\nLot 1 will require the successful supplier to:\n•\ttake over the existing Horizon Services (as detailed above) on a WITO basis (excluding network interconnections between data centres);\n•\tprovide system and service integration of both Lots 1 and 2;\n•\tbe responsible for maintaining and supporting IT infrastructure within the data centre until it is decommissioned;\n•\tmanage bespoke applications and integrations with the Lot 2 product and other POL third parties where necessary;\n•\tstabilise the current Horizon Services;\n•\texecute key transformation activity where required by POL (is also an option under Lot 2); and\n•\tdeploy the Lot 2 solution into the branch estate.\nLot 1 will have an initial term of 5 years plus two optional 1-year extensions (to be exercised at POL's discretion). POL will also have a right to extend the contract beyond this should more time be required to complete transformation activity.\nLot 2 Commercial-off-the shelf (COTS) electronic point of sale (EPOS) Software Provider\nWherever possible POL intends to purchase COTS products to meet all its requirements rather than build in-house.\nThe Lot 2 COTS - EPOS Supplier must be capable of delivering a modern, scalable, and future-ready solution for a term of 12 years.\nLot 2 COTS - EPOS will require the successful supplier to transform POL's retail technology platform to meet evolving business, operational, and customer requirements which shall:\n•\tbe cloud hosted, and be a consumption and/or flexible based eCommerce service;\n•\tuse event-driven microservice architecture using standards based integration (API) and industry recognised core service;\n•\tinclude a structured data layer or open standards integration to other COTS data platforms; and\n•\tbe a modular service structure that includes but is not limited to:\n•\tjourney engine;\n•\tpoint of sale (POS), EPOS & mobile POS services;\n•\tcustomer engagement & insights;\n•\tretail and/or retail POS integration;\n•\tcounter solutions; and\n•\toptions for pick up and drop off, and self-service kiosks.\n•\tother functionality required for an end-to-end retail platform as set out in the Lot 2 requirements.\nThe Lot 2 COTS - EPOS successful supplier shall additionally be required to:\n•\tensure compatibility with existing systems and hardware (where applicable) and enable future enhancements;\n•\tsupport implementation, including configuration, testing and rollout;\n•\tcomply with the target operating model implemented to support ongoing operations;\n•\texecute key transformation activity where required by POL (is also an option under Lot 1); and\n•\tprovide ongoing support, updates, and optimisation services.\nLot 2 will have an initial term of 10 years plus two optional 1-year extensions (to be exercised at POL's discretion). POL will also have a right to extend the contract beyond this should more time be required to complete transformation activity.\nPOL: intends to issue the Lot 2 PSQ and further procurement documentation during August 2025.", "status": "active", "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "48110000", "description": "Point of sale (POS) software package" }, { "scheme": "CPV", "id": "48481000", "description": "Sales or marketing software package" }, { "scheme": "CPV", "id": "48810000", "description": "Information systems" }, { "scheme": "CPV", "id": "48820000", "description": "Servers" }, { "scheme": "CPV", "id": "48920000", "description": "Office automation software package" }, { "scheme": "CPV", "id": "48930000", "description": "Training and entertainment software package" }, { "scheme": "CPV", "id": "51110000", "description": "Installation services of electrical equipment" }, { "scheme": "CPV", "id": "51210000", "description": "Installation services of measuring equipment" }, { "scheme": "CPV", "id": "51610000", "description": "Installation services of computers and information-processing equipment" }, { "scheme": "CPV", "id": "51620000", "description": "Installation services of office equipment" }, { "scheme": "CPV", "id": "72210000", "description": "Programming services of packaged software products" }, { "scheme": "CPV", "id": "72220000", "description": "Systems and technical consultancy services" }, { "scheme": "CPV", "id": "72230000", "description": "Custom software development services" }, { "scheme": "CPV", "id": "72240000", "description": "Systems analysis and programming services" }, { "scheme": "CPV", "id": "72250000", "description": "System and support services" }, { "scheme": "CPV", "id": "72260000", "description": "Software-related services" }, { "scheme": "CPV", "id": "72500000", "description": "Computer-related services" }, { "scheme": "CPV", "id": "72610000", "description": "Computer support services" }, { "scheme": "CPV", "id": "72810000", "description": "Computer audit services" }, { "scheme": "CPV", "id": "72820000", "description": "Computer testing services" }, { "scheme": "CPV", "id": "72910000", "description": "Computer back-up services" }, { "scheme": "CPV", "id": "72920000", "description": "Computer catalogue conversion services" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "1" }, { "id": "2", "additionalClassifications": [ { "scheme": "CPV", "id": "48110000", "description": "Point of sale (POS) software package" }, { "scheme": "CPV", "id": "48481000", "description": "Sales or marketing software package" }, { "scheme": "CPV", "id": "48810000", "description": "Information systems" }, { "scheme": "CPV", "id": "48820000", "description": "Servers" }, { "scheme": "CPV", "id": "48920000", "description": "Office automation software package" }, { "scheme": "CPV", "id": "48930000", "description": "Training and entertainment software package" }, { "scheme": "CPV", "id": "51110000", "description": "Installation services of electrical equipment" }, { "scheme": "CPV", "id": "51210000", "description": "Installation services of measuring equipment" }, { "scheme": "CPV", "id": "51610000", "description": "Installation services of computers and information-processing equipment" }, { "scheme": "CPV", "id": "51620000", "description": "Installation services of office equipment" }, { "scheme": "CPV", "id": "72210000", "description": "Programming services of packaged software products" }, { "scheme": "CPV", "id": "72220000", "description": "Systems and technical consultancy services" }, { "scheme": "CPV", "id": "72230000", "description": "Custom software development services" }, { "scheme": "CPV", "id": "72240000", "description": "Systems analysis and programming services" }, { "scheme": "CPV", "id": "72250000", "description": "System and support services" }, { "scheme": "CPV", "id": "72260000", "description": "Software-related services" }, { "scheme": "CPV", "id": "72500000", "description": "Computer-related services" }, { "scheme": "CPV", "id": "72610000", "description": "Computer support services" }, { "scheme": "CPV", "id": "72810000", "description": "Computer audit services" }, { "scheme": "CPV", "id": "72820000", "description": "Computer testing services" }, { "scheme": "CPV", "id": "72910000", "description": "Computer back-up services" }, { "scheme": "CPV", "id": "72920000", "description": "Computer catalogue conversion services" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "2" } ], "value": { "amountGross": 492000000, "amount": 410000000, "currency": "GBP" }, "procurementMethod": "selective", "procurementMethodDetails": "Competitive flexible procedure", "procedure": { "features": "For this procurement, the Post Office Limited (POL) intends to award a public contract through a competitive flexible procedure in accordance with section 20(1) and (2)(b) of the Procurement Act 2023.\nThe public contracts under this procurement are awarded by reference to lots. The outcome could be one of the following:\n•\tseparate bidders are awarded the contracts for:\no\tLot 1 Replacement Service Provider (comprising continuation of the current services through Walk In & Take Over from the incumbent where a new supplier is appointed, with optional services including stabilisation activities and transform operations where required by POL); and\no\tLot 2 Commercial-off-the shelf (COTS) end to end electronic point of sale (EPOS) Software Provider (comprising the provision and implementation (where required) of the COTS and EPOS solution, and ongoing run services); or\n•\ta single supplier could be awarded both Lots.\nThe following stages will be followed:\n1.\tStage 1: Planned Procurement Notice - POL issued a Planned Procurement Notice on 8 May 2025\n2.\tStage 2: Procurement Specific Questionnaire -\na.\tIssuing of a Tender Notice inviting bidders to submit a request to participate in the procedure.\nb.\tTo request to participate, bidders must register with POL's e-Sourcing platform, Web 3, complete, sign and return the non-disclosure agreement (NDA), conflict of interest form (COIF) and ethical walls agreements (EWA) (where required for incumbent suppliers) sent to the bidder. Bidder's must complete the Procurement Specific Questionnaire (PSQ) by no later than 21 August 2025 for Lot 1 and 12 September 2025 for Lot 2. The PSQ and other associated tender documents and background documents will be made available to a bidder upon receipt of a properly complete NDA, EWA (where required) and COIF.\nIn addition, bidders must register with the central digital platform operated by the Cabinet Office (CDP) and upload the core supplier information. They must also ensure that any associated person of the bidder and any proposed sub-contractor also registers with the CDP and uploads their core supplier information.\nTo request to participate in Lot 1, bidders must do so by returning completed PSQ (including confirmation of CDP registration and upload of core supplier information) by 12:00 BST on Thursday, 21 August 2025. For Lot 2, bidders must do so by 12:00 BST on Friday, 12 September.\nc.\tAll documents relating to this procurement, including all procurement documents, will be made available through POL's e-Sourcing platform, Web 3, the link for which can be found elsewhere in this notice. Bidders must return the NDA, COIF and, where required the EWA, to receive access to all associated tender documents.\nd.\tThe PSQ will be structured in such a way that potential providers can submit and be evaluated for the specific lot in which they are interested. The PSQ will address background information, economic standing, capability, capacity and experience, but will not require any pricing at this stage.\ne.\tThe PSQ submissions will be evaluated and moderated against a set of criteria that test bidders' capacity, capability and experience. The six highest scoring bidders for each lot will be Invited to submit an Initial Tender as part of the Initial Tender Stage (ITS).\n3.\tStage 3: Initial Tender Stage - At the ITS of the procurement, tenders will be assessed on how the Bidder's proposed solution will be delivered, how much it will cost and under what terms it will be supplied. There will be weightings applied to the qualitative and quantitative assessment criteria set out in the ITS documentation. Any tender submitted, at ITS, must be capable of acceptance without the need to engage in dialogue. Where an assessed tender meets the criteria set out in the ITS documentation, POL may determine that tender is the most advantageous tender, (MAT), under section 19 of the Procurement Act 2024 and proceed to Stage 6: Contract Award with that Bidder. If POL does so, it will not conduct Stage 4 or Stage 5.\n4.\tStage 4: Dialogue (optional) -\na.\tWhere POL decides to continue to the dialogue stage, it intends to invite up to four bidders with the highest scoring Initial Tenders for each lot from the ITS to participate with POL in dialogue/negotiation.\nb.\tDialogue/negotiation will be staggered with Lot 1 starting first and Lot 2 commencing prior to the Lot 1 dialogue completing.\n5.\tStage 5: Invitation to Submit Final Tenders (ITSFT) -\na.\tOnce dialogue completes, the bidders invited to dialogue will be Invited to Submit Final Tenders (ITSFT) against the refined requirements (solution, commercial and contractual) and the refine award criteria weightings that apply to this stage (which will be set out in the ITSFT).\nb.\tPOL will evaluate and moderate the final tenders and assess which tenders offer the most advantageous tender (MAT)\n.\n6.\tStage 6: Contract Award - Following evaluation and moderation of the ITSFT responses, POL will identify the preferred bidder(s) and announce this in accordance with the Procurement Act 2023 and Procurement Regulations 2024, and work with those preferred bidders to finalise contracts.\nPOL proposes to rely on section 24 of the Procurement Act 2024 to refine the award criteria. It will rely on that section to potentially change the relative weighting of the award criteria following the dialogue/negotiation stage.\nPOL expects to require similar services after the expiry of the contract awarded under this procurement. However, it does not intend to carry out that subsequent procurement in reliance on the direct award justification in paragraph 8 of Schedule 5 to the Procurement Act 2023." }, "mainProcurementCategory": "services", "aboveThreshold": true, "coveredBy": [ "GPA", "CPTPP" ], "submissionMethodDetails": "https://postoffice.wax-live.com/S2C/SignIn.aspx", "submissionTerms": { "electronicSubmissionPolicy": "allowed", "languages": [ "en" ] }, "expressionOfInterestDeadline": "2025-08-21T12:00:00+01:00", "enquiryPeriod": { "endDate": "2025-08-18T12:00:00+01:00" }, "awardPeriod": { "endDate": "2026-07-01T23:59:59+01:00" }, "lots": [ { "id": "1", "title": "Replacement Service Provider", "description": "Lot 1 will require the supplier to:\n•\ttake over the existing Horizon Services (as detailed above) on a WITO basis (excluding network interconnections between data centres);\n•\tbe responsible for maintaining and supporting IT infrastructure within the data centre;\n•\tmanage bespoke applications and integrations;\n•\tstabilise the current Horizon Services; and\n•\texecute key transformations such as cloud migration as required.\nLot 1 will have an initial term of 5 years plus two optional 1-year extensions (to be exercised at POL's discretion).", "status": "active", "value": { "amountGross": 322800000, "amount": 269000000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "quality", "name": "Quality", "numbers": [ { "number": 65, "weight": "percentageExact" } ] }, { "type": "price", "name": "Commercial", "numbers": [ { "number": 25, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] } ] }, "selectionCriteria": { "criteria": [ { "type": "economic", "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "type": "technical", "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "description": "Bidders will be required to complete a Procurement Specific Questionnaire regarding its capacity, capability and experience and other key preconditions of participation. The responses to the PSQ will be evaluated and scored, and the scores then moderated. The highest scoring six bidders will qualify to receive the Initial Invitation to Tender (IIT). The PSQ document will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form.", "forReduction": true } ] }, "contractPeriod": { "startDate": "2026-07-01T00:00:00+01:00", "endDate": "2031-06-30T23:59:59+01:00", "maxExtentDate": "2033-06-29T23:59:59+01:00" }, "hasRenewal": true, "renewal": { "description": "Lot 1 will have an initial term of 5 years plus two optional 1-year extensions (to be exercised at POL's discretion). Schedule 2 of the draft contract provides for other extension options." }, "hasOptions": true, "options": { "description": "This is set out in Schedule 2 of the draft contract that deals with the optional outcomes. Schedule 2 of the draft contract will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." } }, { "id": "2", "title": "Commercial Off-The-Shelf (COTS) Electronic Point of Sale (EPOS) Software Provider", "description": "Lot 2 COTS - EPOS will require the supplier to transform POL's retail technology platform to meet evolving business, operational, and customer requirements which shall:\n•\tbe cloud hosted, and be a consumption and/or flexible based eCommerce service;\n•\tuse event-driven microservice architecture using standards based integration (API) and industry recognised core service;\n•\tinclude a structured data layer or open standards integration to other COTS data platforms; and\n•\tbe a modular service structure that includes:\ni.\tjourney engine;\nii.\tpoint of sale (POS), EPOS & mobile POS services;\niii.\tcustomer engagement & insights;\niv.\tretail and/or retail POS integration;\nv.\tcounter solutions; and\nvi.\toptions for pick up and drop off, and self-service kiosks.\nThe Lot 2 COTS - EPOS supplier shall additionally be required to:\n•\tensure compatibility with existing systems (where applicable) and enable future enhancements;\n•\tsupport implementation, including configuration, testing and rollout;\n•\tcomply with the target operating model implemented to support ongoing operations\n•\texecute key transformation activity where required by POL; and\n•\tprovide ongoing support, updates, and optimisation services.\nThe Lot 2 COTS - EPOS Supplier must be capable of delivering a modern, scalable, and future-ready solution", "status": "active", "value": { "amountGross": 169200000, "amount": 141000000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "quality", "name": "Quality", "numbers": [ { "number": 65, "weight": "percentageExact" } ] }, { "type": "price", "name": "Commercial", "numbers": [ { "number": 25, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] } ] }, "selectionCriteria": { "criteria": [ { "type": "economic", "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "type": "technical", "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "description": "Bidders will be required to complete a Procurement Specific Questionnaire regarding its capacity, capability and experience and other key preconditions of participation. The responses to the PSQ will be evaluated and scored, and the scores then moderated. The highest scoring six bidders will qualify to receive the Initial Invitation to Tender (IIT). The PSQ document will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form.", "forReduction": true } ] }, "suitability": { "sme": true }, "contractPeriod": { "startDate": "2026-07-01T00:00:00+01:00", "endDate": "2036-06-30T23:59:59+01:00", "maxExtentDate": "2038-06-30T23:59:59Z" }, "hasRenewal": true, "renewal": { "description": "Lot 2 will have an initial term of 10 years plus two optional 1-year extensions (to be exercised at POL's discretion). Schedule 2 of the draft contract provides for other extension options." }, "hasOptions": true, "options": { "description": "This is set out in the requirements document that deal with the optional outcomes. The requirements document will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." } } ], "documents": [ { "id": "conflictOfInterest", "documentType": "conflictOfInterest", "description": "Not published" }, { "id": "L-1", "documentType": "biddingDocuments", "url": "https://postoffice.wax-live.com/S2C/SignIn.aspx" }, { "id": "future", "documentType": "biddingDocuments", "accessDetails": "Via Web 3 see above\nhttps://postoffice.wax-live.com/S2C/SignIn.aspx" }, { "id": "042203-2025", "documentType": "tenderNotice", "noticeType": "UK4", "description": "Tender notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/042203-2025", "datePublished": "2025-07-22T18:13:47+01:00", "format": "text/html" } ], "riskDetails": "POL has identified the following risks, the occurrence of which could jeopardise the satisfactory performance of the awarded contracts, but because of their nature, cannot be addressed in the contracts as awarded, and so may require a substantial amendment to the contracts under paragraph 5 of Schedule 8 (materialisation of a known risk) to the Procurement Act 2023:\n•\tfindings of the Post Office Horizon IT Inquiry (or any other public inquiry, or inquiry of a similar nature, into the operations of the Post Office or the Horizon system) (Inquiry) that require modification to the awarded contract to implement;\n•\tpolicy decisions made by HM Government, any regulator, or any other public body, whether or not in response to findings by an Inquiry, that require modification to the awarded contracts to implement;\n•\tthe enactment or coming into force of legislation relating to the Post Office that requires modification to the awarded contracts to implement;\n•\tin respect of the Lot 1 contract, there is a delay to the appointment of the Lot 2 supplier;\n•\twhere the Lot 1 and Lot 2 contracts are awarded to separate suppliers, the failure of one supplier to perform its obligations under awarded contract where that failure affects the ability of the supplier under the other awarded contract to perform its obligations;\n•\tthere is a delay in the design and build of the solution, or any part of it, provided under the Lot 2 contract;\n•\twhere the deployment of the Lot 2 solution by the Lot 1 supplier to the branch estate is delayed, disrupted to otherwise does not proceed according to plan due to complexities arising from the branch network;\n•\twhere either the Lot 1 or Lot 2 supplier is unable to perform their obligations under their respective awarded contract due to complexities arising from the Horizon systems;\n•\tin respect of the Lot 1 contract, that the procurement for the Lot 2 contract is abandoned or significantly delayed;\n•\tthere is a delay in implementation of the Lot 1, which results in a continued reliance on the incumbent supplier and the need for an extension to the contract or other change to ensure business continuity; or\n•\tthe Authority is unable to recruit sufficient in-house service integration and management capability, and requires additional support from the Lot 1 supplier.", "amendments": [ { "description": "Updated description of Lot 2. Description of possible extension.", "id": "042203-2025" } ] }, "language": "en", "extensions": [ "https://standard.open-contracting.org/profiles/eu/latest/en/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_amendment_rationale_classifications_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_budget_breakdown_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_contract_completion_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_documentation_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_pagination_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_suitability_extension/master/extension.json", "https://raw.githubusercontent.com/portaledcahn/ocds_Links_extension/main/extension.json", "https://raw.githubusercontent.com/cabinetoffice/ocds_uk_extension/main/extension.json" ] }, { "id": "047578-2025", "tag": [ "tenderUpdate" ], "date": "2025-08-11T11:20:51+01:00", "initiationType": "tender", "ocid": "ocds-h6vhtk-050efb", "parties": [ { "name": "Post Office Limited", "id": "GB-COH-02154540", "identifier": { "scheme": "GB-COH", "id": "02154540" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PRNP-5883-YMLG" } ], "address": { "streetAddress": "100 Wood Street", "locality": "London", "postalCode": "EC2V 7ER", "country": "GB", "countryName": "United Kingdom", "region": "UKI31" }, "contactPoint": { "email": "Procurement@postoffice.co.uk" }, "roles": [ "buyer" ], "details": { "url": "https://corporate.postoffice.co.uk/", "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicUndertaking", "description": "Public undertaking" } ] } } ], "buyer": { "id": "GB-COH-02154540", "name": "Post Office Limited" }, "tender": { "id": "ocds-h6vhtk-050efb", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "Horizon Replacement Services", "description": "Post Office Limited (POL) in the Market\nPOL has a network of 11,500 Post Offices across the UK and provides a wide range of services to its customers. There are c.50,000 users. There are 9m customer sessions per week. \nThe vast majority of Post Offices are franchises - small businesses in their own right. However, there are also smaller numbers of strategic partners and branches managed directly by POL. The directly managed branches are in the process of moving towards being operated by franchisees.\nThe services that POL offers include but are not limited to:\n• Mails and parcels;\n• Cash and banking;\n• Bill payments;\n• Travel money;\n• Government services (such as identity and passport services); and\n• Stamps and other postal related products and services.\nDescription of the Service\nThe current service being provided to POL relies on a system known as \"Horizon\" to process all its transactions with customers, and includes numerous legacy systems and assets. POL wishes to appoint up to two suppliers to replace the existing Horizon system (\"Horizon Replacement Services\").\nThe contracts for the Horizon Replacement Services will be awarded by reference to two lots:\n• Lot 1 Replacement Service Provider - Datacentres Operations and Levels 3 and 4 Application Support and Management including transformation and stabilisation. To include service and system integration.\n• Lot 2 COTS-EPOS-SaaS - a fully supplier-hosted, supported and maintained commercial off-the-shelf (COTS) electronic point of sale (EPOS) system, provided as software as a service (SaaS).\nThe system must meet the Authority's specific requirements with minimal bespoke customisations. Supplier will provide level 2 and 3 support. \nThe successful bidders will be required to take on delivery of relevant parts of the Horizon Replacement Services within the respective Lot scope and provide, in each case where relevant, transition and transformation services to modernise, streamline and replace the Horizon Services.\nLot 1 Replacement Services Provider\nLot 1 will require the successful supplier to:\n• take over the existing Horizon Services (as detailed above) on a \"walk in and take over\" (WITO) basis (excluding network interconnections between data centres);\n• provide system and service integration of both Lots 1 and 2;\n• be responsible for maintaining and supporting IT infrastructure within the data centre until it is decommissioned;\n• manage bespoke applications and integrations with the Lot 2 product and other POL third parties where necessary;\n• stabilise the current Horizon Services;\n• execute key transformation activity where required by POL (is also an option under Lot 2); and\n• deploy the Lot 2 solution into the branch estate.\nLot 1 will have an initial term of 5 years plus two optional 1-year extensions (to be exercised at POL's discretion). POL will also have a right to extend the contract beyond this should more time be required to complete transformation activity.\nLot 2 COTS-EPOS-SaaS Supplier\nWherever possible POL intends to purchase COTS products to meet all of its requirements rather than build in-house.\nThe Lot 2 COTS-EPOS-SaaS Supplier must be capable of delivering a modern, scalable, and future-ready solution for a term of 12 years.\nLot 2 COTS-EPOS-SaaS Supplier will require the successful supplier to transform POL's retail technology platform to meet evolving business, operational, and customer requirements which shall:\n• be cloud hosted, in the supplier's AWS environment (or equivalent) and be a consumption and/or flexible based eCommerce service;\n• use event-driven microservice architecture using standards-based integration (API) and industry recognised core service;\n• include a structured data layer or open standards integration to other COTS data platforms; and\n• be a modular service structure that includes but is not limited to:\n• journey engine;\n• point of sale (POS), EPOS & mobile POS services;\n• customer engagement & insights;\n• retail and/or retail POS integration;\n• counter solutions; and\n• options for pick up and drop off, and self-service kiosks.\n• other functionality required for an end-to-end retail platform as set out in the Lot 2 requirements.\nLot 2 COTS-EPOS-SaaS Supplier shall additionally be required to:\n• ensure compatibility with existing systems and hardware (where applicable) and enable future enhancements; \n• support implementation/deployment to the branch network, including configuration, customisation (if required), testing and rollout;\n• comply with the target operating model implemented to support ongoing operations.\n• execute key capability uplifts where required by POL (is also an option under Lot 1);\n• provide ongoing maintenance and support, updates, and optimisation services;\n• interoperate and/or provide reconciliation tools, financial posting engines, local accounting solutions, pricing and billing solutions, product processing solutions;\n• ensure that POL is always able to control when it moves to new versions of the software and accept or reject the any additional functionality that does not impact the core components of the solution from new versions;\n• provide POL with the opportunity to participate in the development of the supplier's roadmap for future developments to the EPOS solution; and\n• collaborate with other partners in POL's eco-system.\nIn the Lot 2 contract, POL may serve a mobilisation notice within three years of the effective date. Following the commencement of mobilisation, the contract will have a term of 10 years. POL will have the option for two further one-year extensions. POL will also have a right to extend the contract beyond this should more time be required to complete transformation activity.", "status": "active", "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "48110000", "description": "Point of sale (POS) software package" }, { "scheme": "CPV", "id": "48481000", "description": "Sales or marketing software package" }, { "scheme": "CPV", "id": "48810000", "description": "Information systems" }, { "scheme": "CPV", "id": "48820000", "description": "Servers" }, { "scheme": "CPV", "id": "48920000", "description": "Office automation software package" }, { "scheme": "CPV", "id": "48930000", "description": "Training and entertainment software package" }, { "scheme": "CPV", "id": "51110000", "description": "Installation services of electrical equipment" }, { "scheme": "CPV", "id": "51210000", "description": "Installation services of measuring equipment" }, { "scheme": "CPV", "id": "51610000", "description": "Installation services of computers and information-processing equipment" }, { "scheme": "CPV", "id": "51620000", "description": "Installation services of office equipment" }, { "scheme": "CPV", "id": "72210000", "description": "Programming services of packaged software products" }, { "scheme": "CPV", "id": "72220000", "description": "Systems and technical consultancy services" }, { "scheme": "CPV", "id": "72230000", "description": "Custom software development services" }, { "scheme": "CPV", "id": "72240000", "description": "Systems analysis and programming services" }, { "scheme": "CPV", "id": "72250000", "description": "System and support services" }, { "scheme": "CPV", "id": "72260000", "description": "Software-related services" }, { "scheme": "CPV", "id": "72500000", "description": "Computer-related services" }, { "scheme": "CPV", "id": "72610000", "description": "Computer support services" }, { "scheme": "CPV", "id": "72810000", "description": "Computer audit services" }, { "scheme": "CPV", "id": "72820000", "description": "Computer testing services" }, { "scheme": "CPV", "id": "72910000", "description": "Computer back-up services" }, { "scheme": "CPV", "id": "72920000", "description": "Computer catalogue conversion services" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "1" }, { "id": "2", "additionalClassifications": [ { "scheme": "CPV", "id": "48110000", "description": "Point of sale (POS) software package" }, { "scheme": "CPV", "id": "48481000", "description": "Sales or marketing software package" }, { "scheme": "CPV", "id": "48810000", "description": "Information systems" }, { "scheme": "CPV", "id": "48820000", "description": "Servers" }, { "scheme": "CPV", "id": "48920000", "description": "Office automation software package" }, { "scheme": "CPV", "id": "48930000", "description": "Training and entertainment software package" }, { "scheme": "CPV", "id": "51110000", "description": "Installation services of electrical equipment" }, { "scheme": "CPV", "id": "51210000", "description": "Installation services of measuring equipment" }, { "scheme": "CPV", "id": "51610000", "description": "Installation services of computers and information-processing equipment" }, { "scheme": "CPV", "id": "51620000", "description": "Installation services of office equipment" }, { "scheme": "CPV", "id": "72210000", "description": "Programming services of packaged software products" }, { "scheme": "CPV", "id": "72220000", "description": "Systems and technical consultancy services" }, { "scheme": "CPV", "id": "72230000", "description": "Custom software development services" }, { "scheme": "CPV", "id": "72240000", "description": "Systems analysis and programming services" }, { "scheme": "CPV", "id": "72250000", "description": "System and support services" }, { "scheme": "CPV", "id": "72260000", "description": "Software-related services" }, { "scheme": "CPV", "id": "72500000", "description": "Computer-related services" }, { "scheme": "CPV", "id": "72610000", "description": "Computer support services" }, { "scheme": "CPV", "id": "72810000", "description": "Computer audit services" }, { "scheme": "CPV", "id": "72820000", "description": "Computer testing services" }, { "scheme": "CPV", "id": "72910000", "description": "Computer back-up services" }, { "scheme": "CPV", "id": "72920000", "description": "Computer catalogue conversion services" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "2" } ], "value": { "amountGross": 492000000, "amount": 410000000, "currency": "GBP" }, "procurementMethod": "selective", "procurementMethodDetails": "Competitive flexible procedure", "procedure": { "features": "For this procurement, the Post Office Limited (POL) intends to award a public contract through a competitive flexible procedure in accordance with section 20(1) and (2)(b) of the Procurement Act 2023.\nThe public contracts under this procurement are awarded by reference to lots. The outcome could be one of the following:\n• separate bidders are awarded the contracts for:\nLot 1 Replacement Service Provider (comprising continuation of the current services through Walk In & Take Over from the incumbent where a new supplier is appointed, with optional services including stabilisation activities and transform operations where required by POL); and\nLot 2 COTS-EPOS-SaaS Supplier (comprising the provision and implementation (where required) of the COTS and EPOS solution, and ongoing run services); or\n• a single supplier could be awarded both Lots.\nThe following stages will be followed:\n1. Stage 1: Planned Procurement Notice - POL issued a Planned Procurement Notice on 8 May 2025\n2. Stage 2: Procurement Specific Questionnaire -\na. Issuing of a Tender Notice inviting bidders to submit a request to participate in the procedure.\nb. To request to participate, bidders must register with POL's e-Sourcing platform, Web 3, complete, sign and return the non-disclosure agreement (NDA), conflict of interest form (COIF) and ethical walls agreements (EWA) (where required for incumbent suppliers) sent to the bidder. \nBidder's must complete the Procurement Specific Questionnaire (PSQ) by no later than 21 August 2025 for Lot 1 and 12 September 2025 for Lot 2. \nThe PSQ and other associated tender documents and background documents will be made available to a bidder upon receipt of a properly completed NDA, EWA (where required) and COIF.\nIn addition, bidders must register with the central digital platform operated by the Cabinet Office (CDP) and upload the core supplier information. \nThey must also ensure that any associated person of the bidder and any proposed sub-contractor also registers with the CDP and uploads their core supplier information.\nTo request to participate in Lot 1, bidders must do so by returning completed PSQ (including confirmation of CDP registration and upload of core supplier information) by 12:00 BST on Thursday, 21 August 2025. For Lot 2, bidders must do so by 12:00 BST on Friday, 12 September 2025.\nc. All documents relating to this procurement, including all procurement documents, will be made available through POL's e-Sourcing platform, Web 3, the link for which can be found elsewhere in this notice. Bidders must return the NDA, COIF and, where required the EWA, to receive access to all associated tender documents. Suppliers bidding for both Lot 1 and Lot 2 will need to complete separate NDAs, EWAs and CoIFs\nd. The PSQ will be structured in such a way that potential providers can submit and be evaluated for the specific lot in which they are interested. The PSQ will address background information, economic standing, capability, capacity and experience, but will not require any pricing at this stage.\ne. The PSQ submissions will be evaluated and moderated against a set of criteria that test bidders' capacity, capability and experience. The six highest scoring bidders for each lot will be Invited to submit an Initial Tender as part of the Initial Tender Stage (ITS).\n3. Stage 3: Initial Tender Stage - At the ITS of the procurement, tenders will be assessed on how the Bidder's proposed solution will be delivered, how much it will cost and under what terms it will be supplied. There will be weightings applied to the qualitative and quantitative assessment criteria set out in the ITS documentation. \nAny tender submitted, at ITS, must be capable of acceptance without the need to engage in dialogue. Where an assessed tender meets the criteria set out in the ITS documentation, POL may determine that tender is the most advantageous tender (MAT), under section 19 of the Procurement Act 2024 and proceed to Stage 6: Contract Award with that Bidder. If POL does so, it will not conduct Stage 4 or Stage 5.\n4. Stage 4: Dialogue (optional) -\na. Where POL decides to continue to the dialogue stage, it intends to invite up to four bidders with the highest scoring Initial Tenders for each lot from the ITS to participate with POL in dialogue/negotiation.\nb. Dialogue/negotiation will be staggered with Lot 1 starting first and Lot 2 commencing prior to the Lot 1 dialogue completing.\n5. Stage 5: Invitation to Submit Final Tenders (ITSFT) -\na. Once dialogue completes, the bidders invited to dialogue will be Invited to Submit Final Tenders (ITSFT) against the refined requirements (solution, commercial and contractual) and the refined award criteria weightings that apply to this stage (which will be set out in the ITSFT).\nb. POL will evaluate and moderate the final tenders and assess which tenders offer the most advantageous tender (MAT).\n6. Stage 6: Contract Award - Following evaluation and moderation of the ITSFT responses, POL will identify the preferred bidder(s) and announce this in accordance with the Procurement Act 2023 and Procurement Regulations 2024, and work with those preferred bidders to finalise contracts.\nPOL proposes to rely on section 24 of the Procurement Act 2024 to refine the award criteria. It will rely on that section to potentially change the relative weighting of the award criteria following the dialogue/negotiation stage.\nPOL expects to require similar services after the expiry of the contract awarded under this procurement. However, it does not intend to carry out that subsequent procurement in reliance on the direct award justification in paragraph 8 of Schedule 5 to the Procurement Act 2023." }, "mainProcurementCategory": "services", "aboveThreshold": true, "coveredBy": [ "GPA", "CPTPP" ], "submissionMethodDetails": "https://postoffice.wax-live.com/S2C/SignIn.aspx", "submissionTerms": { "electronicSubmissionPolicy": "allowed", "languages": [ "en" ] }, "expressionOfInterestDeadline": "2025-09-12T12:00:00+01:00", "enquiryPeriod": { "endDate": "2025-09-09T12:00:00+01:00" }, "awardPeriod": { "endDate": "2026-07-01T23:59:59+01:00" }, "lots": [ { "id": "1", "title": "Replacement Service Provider", "description": "Lot 1 will require the supplier to:\n• take over the existing Horizon Services (as detailed above) on a WITO basis (excluding network interconnections between data centres);\n• be responsible for maintaining and supporting IT infrastructure within the data centre;\n• manage bespoke applications and integrations;\n• stabilise the current Horizon Services; and\n• execute key transformations such as cloud migration as required.\nLot 1 will have an initial term of 5 years plus two optional 1-year extensions (to be exercised at POL's discretion).", "status": "active", "value": { "amountGross": 322800000, "amount": 269000000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "quality", "name": "Quality", "numbers": [ { "number": 65, "weight": "percentageExact" } ] }, { "type": "price", "name": "Commercial", "numbers": [ { "number": 25, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] } ] }, "selectionCriteria": { "criteria": [ { "type": "economic", "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "type": "technical", "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "description": "Bidders will be required to complete a Procurement Specific Questionnaire regarding its capacity, capability and experience and other key preconditions of participation. The responses to the PSQ will be evaluated and scored, and the scores then moderated. The highest scoring six bidders will qualify to receive the Initial Invitation to Tender (IIT). The PSQ document will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form.", "forReduction": true } ] }, "contractPeriod": { "startDate": "2026-07-01T00:00:00+01:00", "endDate": "2031-06-30T23:59:59+01:00", "maxExtentDate": "2033-06-29T23:59:59+01:00" }, "hasRenewal": true, "renewal": { "description": "Lot 1 will have an initial term of 5 years plus two optional 1-year extensions (to be exercised at POL's discretion). Schedule 2 of the draft contract provides for other extension options." }, "hasOptions": true, "options": { "description": "This is set out in Schedule 2 of the draft contract that deals with the optional outcomes. Schedule 2 of the draft contract will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." } }, { "id": "2", "title": "COTS-EPOS-SaaS Supplier", "description": "Lot 2 COTS-EPOS-SaaS Supplier will require the successful supplier to transform POL's retail technology platform to meet evolving business, operational, and customer requirements which shall:\n• be cloud hosted, in the supplier's AWS environment (or equivalent) and be a consumption and/or flexible based eCommerce service;\n• meet the Authority's specific requirements with minimal bespoke customisations.\n• use event-driven microservice architecture using standards-based integration (API) and industry recognised core service;\n• include a structured data layer or open standards integration to other COTS data platforms; and\n• be a modular service structure that includes but is not limited to:\n• journey engine\n• point of sale (POS), EPOS & mobile POS services;\n• customer engagement & insights;\n• retail and/or retail POS integration;\n• counter solutions; and\n• options for pick up and drop off, and self-service kiosks.\n• other functionality required for an end-to-end retail platform as set out in the Lot 2 requirements.\nThe Lot 2 COTS-EPOS-SaaS Supplier shall additionally be required to:\n• ensure compatibility with existing systems and hardware (where applicable) and enable future enhancements; \n• support implementation/deployment to the branch network, including configuration, customisation (if required), testing and rollout;\n• comply with the target operating model implemented to support ongoing operations.\n• execute key capability uplifts where required by POL (is also an option under Lot 1);\n• provide ongoing maintenance and support, updates, and optimisation services;\n• interoperate and/or provide reconciliation tools, financial posting engines, local accounting solutions, pricing and billing solutions, product processing solutions;\n• ensure that POL is always able to control when it moves to new versions of the software and accept or reject the any additional functionality from new versions product;\n• provide POL with the opportunity to participate in the development of the supplier's roadmap for future developments to the EPOS solution; and\n• collaborate with other partners in POL's eco-system.\nThe Lot 2 COTS-EPOS-SaaS Supplier must be capable of delivering a modern, scalable, and future-ready solution.", "status": "active", "value": { "amountGross": 169200000, "amount": 141000000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "quality", "name": "Quality", "numbers": [ { "number": 65, "weight": "percentageExact" } ] }, { "type": "price", "name": "Commercial", "numbers": [ { "number": 25, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] } ] }, "selectionCriteria": { "criteria": [ { "type": "economic", "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "type": "technical", "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "description": "Bidders will be required to complete a Procurement Specific Questionnaire regarding its capacity, capability and experience and other key preconditions of participation. \nThe responses to the PSQ will be evaluated and scored, and the scores then moderated. The highest scoring six bidders will qualify to receive the Initial Invitation to Tender (IIT). \nThe PSQ document will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form.", "forReduction": true } ] }, "suitability": { "sme": true }, "contractPeriod": { "startDate": "2026-07-01T00:00:00+01:00", "endDate": "2036-06-30T23:59:59+01:00", "maxExtentDate": "2038-06-30T23:59:59Z" }, "hasRenewal": true, "renewal": { "description": "Lot 2 will have an initial term of 10 years plus two optional 1-year extensions (to be exercised at POL's discretion). \nSchedule 2 of the draft contract provides for other extension options." }, "hasOptions": true, "options": { "description": "This is set out in the requirements document that deal with the optional outcomes. \nThe requirements document will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." } } ], "documents": [ { "id": "conflictOfInterest", "documentType": "conflictOfInterest", "description": "Not published" }, { "id": "L-1", "documentType": "biddingDocuments", "url": "https://postoffice.wax-live.com/S2C/SignIn.aspx" }, { "id": "future", "documentType": "biddingDocuments", "accessDetails": "Via Web 3 see above\nhttps://postoffice.wax-live.com/S2C/SignIn.aspx\nSelect 'Open Opportunities' and then click on the 'view details' button for the event titled 'AA1493a - Horizon Replacement Services Procurement - Request to Participate - Lot 2'" }, { "id": "047578-2025", "documentType": "tenderNotice", "noticeType": "UK4", "description": "Tender notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/047578-2025", "datePublished": "2025-08-11T11:20:51+01:00", "format": "text/html" } ], "riskDetails": "In respect of both Lot 1 and Lot 2 contracts POL has identified the following risks, the occurrence of which could jeopardise the satisfactory performance of the awarded contracts, but because of their nature, cannot be addressed in the contracts as awarded, and so may require a substantial amendment to the contracts under paragraph 5 of Schedule 8 (materialisation of a known risk) to the Procurement Act 2023:\n• findings of the Post Office Horizon IT Inquiry (or any other public inquiry, or inquiry of a similar nature, into the operations of the Post Office or the Horizon system) (Inquiry) that require modification to the awarded contract to implement;\n• policy decisions made by HM Government, any regulator, or any other public body, whether or not in response to findings by an Inquiry, that require modification to the awarded contracts to implement;\n• the enactment or coming into force of legislation relating to the Post Office that requires modification to the awarded contracts to implement;\n• where the Lot 1 and Lot 2 contracts are awarded to separate suppliers, the failure of one supplier to perform its obligations under awarded contract where that failure affects the ability of the supplier under the other awarded contract to perform its obligations;\n• where the deployment of the Lot 2 solution by the Lot 1 supplier to the branch estate is delayed, disrupted to otherwise does not proceed according to plan due to complexities arising from the branch network;\n• where either the Lot 1 or Lot 2 supplier is unable to perform their obligations under their respective awarded contract due to complexities arising from the Horizon systems;\n• in respect of either the Lot 1 or Lot 2 contract, that the procurement for the contract for the other Lot is abandoned or significantly delayed;\nIn respect of the Lot 1 contract only:\n• there is a delay to the appointment of the Lot 2 supplier;\n• there is a delay in the design and build of the solution, or any part of it, provided under the Lot 2 contract; or\n• the Authority is unable to recruit sufficient in-house service integration and management capability, and requires additional support from the Lot 1 supplier.\nIn respect of the Lot 2 contract only:\nThere is a delay in implementation of the Lot 1, which results in a continued reliance on the incumbent supplier and the need for an extension to the contract or other change to ensure business continuity.", "amendments": [ { "description": "Changes to Tender Notice and Associated Tender Documents (sections 24 and 31 of the Procurement Act 2023)\nThe Tender Notice has changed from that originally published to update the requirements for Lot 2.\nThe associated tender documents issued to Bidders following the initial publication of tender notice on 21 July 2025 and the completion of a non-disclosure agreement (NDA), ethical walls agreement (EWA) (where required) and a conflicts of interest form (CoIF) have also changed. \nA brief summary of those changes are:\n- Background document: further details of Lot 2 procurement.\n- Draft initial invitation to tender (IIT): refinement of Lot 1 award criteria and further details of Lot 2 award criteria.\n- The procurement-specific questionnaire, draft contract and other associated tender documents for Lot 2 will be made available to suppliers that complete the NDA, EWA and CoIF. Suppliers bidding for both Lot 1 and Lot 2 will need to complete separate NDAs, EWAs and CoIFs.\n- Consequential changes and corrections to the Lot 1 draft contract will be made following the issue of the Lot 2 draft contract.", "id": "047578-2025" } ] }, "language": "en", "extensions": [ "https://standard.open-contracting.org/profiles/eu/latest/en/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_amendment_rationale_classifications_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_budget_breakdown_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_contract_completion_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_documentation_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_pagination_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_suitability_extension/master/extension.json", "https://raw.githubusercontent.com/portaledcahn/ocds_Links_extension/main/extension.json", "https://raw.githubusercontent.com/cabinetoffice/ocds_uk_extension/main/extension.json" ] }, { "id": "050009-2025", "tag": [ "tenderUpdate" ], "date": "2025-08-20T09:04:49+01:00", "initiationType": "tender", "ocid": "ocds-h6vhtk-050efb", "parties": [ { "name": "Post Office Limited", "id": "GB-COH-02154540", "identifier": { "scheme": "GB-COH", "id": "02154540" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PRNP-5883-YMLG" } ], "address": { "streetAddress": "100 Wood Street", "locality": "London", "postalCode": "EC2V 7ER", "country": "GB", "countryName": "United Kingdom", "region": "UKI31" }, "contactPoint": { "email": "Procurement@postoffice.co.uk" }, "roles": [ "buyer" ], "details": { "url": "https://corporate.postoffice.co.uk/", "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicUndertaking", "description": "Public undertaking" } ] } } ], "buyer": { "id": "GB-COH-02154540", "name": "Post Office Limited" }, "tender": { "id": "ocds-h6vhtk-050efb", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "Horizon Replacement Services", "description": "Post Office Limited (POL) in the Market\nPOL has a network of 11,500 Post Offices across the UK and provides a wide range of services to its customers. There are c.50,000 users. There are 9m customer sessions per week.\nThe vast majority of Post Offices are franchises - small businesses in their own right. However, there are also smaller numbers of strategic partners and branches managed directly by POL. The directly managed branches are in the process of moving towards being operated by franchisees.\nThe services that POL offers include but are not limited to:\n• Mails and parcels;\n• Cash and banking;\n• Bill payments;\n• Travel money;\n• Government services (such as identity and passport services); and\n• Stamps and other postal related products and services.\nDescription of the Service\nThe current service being provided to POL relies on a system known as \"Horizon\" to process all its transactions with customers, and includes numerous legacy systems and assets. POL wishes to appoint up to two suppliers to replace the existing Horizon system (\"Horizon Replacement Services\").\nThe contracts for the Horizon Replacement Services will be awarded by reference to two lots:\n• Lot 1 Replacement Service Provider - Datacentres Operations and Levels 3 and 4 Application Support and Management including transformation and stabilisation. To include service and system integration.\n• Lot 2 COTS-EPOS-SaaS - a fully supplier supported and maintained commercial off-the-shelf (COTS) electronic point of sale (EPOS) system, provided as software as a service (SaaS).\nThe system must meet the Authority's specific requirements with minimal bespoke customisations. Supplier will provide level 2 and 3 support.\nThe successful bidders will be required to take on delivery of relevant parts of the Horizon Replacement Services within the respective Lot scope and provide, in each case where relevant, transition and transformation services to modernise, streamline and replace the Horizon Services.\nLot 1 Replacement Services Provider\nLot 1 will require the successful supplier to:\n• take over the existing Horizon Services (as detailed above) on a \"walk in and take over\" (WITO) basis (excluding network interconnections between data centres);\n• provide system and service integration of both Lots 1 and 2;\n• be responsible for maintaining and supporting IT infrastructure within the data centre until it is decommissioned;\n• manage bespoke applications and integrations with the Lot 2 product and other POL third parties where necessary;\n• stabilise the current Horizon Services;\n• execute key transformation activity where required by POL (is also an option under Lot 2); and\n• deploy the Lot 2 solution into the branch estate.\nLot 1 will have an initial term of 5 years plus two optional 1-year extensions (to be exercised at POL's discretion). POL will also have a right to extend the contract beyond this should more time be required to complete transformation activity.\nLot 2 COTS-EPOS-SaaS Supplier\nWherever possible POL intends to purchase COTS products to meet all of its requirements rather than build in-house.\nThe Lot 2 COTS-EPOS-SaaS Supplier must be capable of delivering a modern, scalable, and future-ready solution for a term of 12 years.\nLot 2 COTS-EPOS-SaaS Supplier will require the successful supplier to transform POL's retail technology platform to meet evolving business, operational, and customer requirements which shall:\n• be cloud hosted, in an AWS environment (or equivalent) and be a consumption and/or flexible based eCommerce service;\n• use event-driven microservice architecture using standards-based integration (API) and industry recognised core service;\n• include a structured data layer or open standards integration to other COTS data platforms; and\n• be a modular service structure that includes but is not limited to:\n• journey engine;\n• point of sale (POS), EPOS & mobile POS services;\n• customer engagement & insights;\n• retail and/or retail POS integration;\n• counter solutions; and\n• options for pick up and drop off, and self-service kiosks.\n• other functionality required for an end-to-end retail platform as set out in the Lot 2 requirements.\nLot 2 COTS-EPOS-SaaS Supplier shall additionally be required to:\n• ensure compatibility with existing systems and hardware (where applicable) and enable future enhancements;\n• support implementation/deployment to the branch network, including configuration, customisation (if required), testing and rollout;\n• comply with the target operating model implemented to support ongoing operations.\n• execute key capability uplifts where required by POL (is also an option under Lot 1);\n• provide ongoing maintenance and support, updates, and optimisation services;\n• interoperate and/or provide reconciliation tools, financial posting engines, local accounting solutions, pricing and billing solutions, product processing solutions;\n• ensure that POL is always able to control when it moves to new versions of the software and accept or reject the any additional functionality that does not impact the core components of the solution from new versions;\n• provide POL with the opportunity to participate in the development of the supplier's roadmap for future developments to the EPOS solution; and\n• collaborate with other partners in POL's eco-system.\nIn the Lot 2 contract, POL may serve a mobilisation notice within three years of the effective date. Following the commencement of mobilisation, the contract will have a term of 10 years. POL will have the option for two further one-year extensions. POL will also have a right to extend the contract beyond this should more time be required to complete transformation activity.", "status": "active", "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "48110000", "description": "Point of sale (POS) software package" }, { "scheme": "CPV", "id": "48481000", "description": "Sales or marketing software package" }, { "scheme": "CPV", "id": "48810000", "description": "Information systems" }, { "scheme": "CPV", "id": "48820000", "description": "Servers" }, { "scheme": "CPV", "id": "48920000", "description": "Office automation software package" }, { "scheme": "CPV", "id": "48930000", "description": "Training and entertainment software package" }, { "scheme": "CPV", "id": "51110000", "description": "Installation services of electrical equipment" }, { "scheme": "CPV", "id": "51210000", "description": "Installation services of measuring equipment" }, { "scheme": "CPV", "id": "51610000", "description": "Installation services of computers and information-processing equipment" }, { "scheme": "CPV", "id": "51620000", "description": "Installation services of office equipment" }, { "scheme": "CPV", "id": "72210000", "description": "Programming services of packaged software products" }, { "scheme": "CPV", "id": "72220000", "description": "Systems and technical consultancy services" }, { "scheme": "CPV", "id": "72230000", "description": "Custom software development services" }, { "scheme": "CPV", "id": "72240000", "description": "Systems analysis and programming services" }, { "scheme": "CPV", "id": "72250000", "description": "System and support services" }, { "scheme": "CPV", "id": "72260000", "description": "Software-related services" }, { "scheme": "CPV", "id": "72500000", "description": "Computer-related services" }, { "scheme": "CPV", "id": "72610000", "description": "Computer support services" }, { "scheme": "CPV", "id": "72810000", "description": "Computer audit services" }, { "scheme": "CPV", "id": "72820000", "description": "Computer testing services" }, { "scheme": "CPV", "id": "72910000", "description": "Computer back-up services" }, { "scheme": "CPV", "id": "72920000", "description": "Computer catalogue conversion services" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "1" }, { "id": "2", "additionalClassifications": [ { "scheme": "CPV", "id": "48110000", "description": "Point of sale (POS) software package" }, { "scheme": "CPV", "id": "48481000", "description": "Sales or marketing software package" }, { "scheme": "CPV", "id": "48810000", "description": "Information systems" }, { "scheme": "CPV", "id": "48820000", "description": "Servers" }, { "scheme": "CPV", "id": "48920000", "description": "Office automation software package" }, { "scheme": "CPV", "id": "48930000", "description": "Training and entertainment software package" }, { "scheme": "CPV", "id": "51110000", "description": "Installation services of electrical equipment" }, { "scheme": "CPV", "id": "51210000", "description": "Installation services of measuring equipment" }, { "scheme": "CPV", "id": "51610000", "description": "Installation services of computers and information-processing equipment" }, { "scheme": "CPV", "id": "51620000", "description": "Installation services of office equipment" }, { "scheme": "CPV", "id": "72210000", "description": "Programming services of packaged software products" }, { "scheme": "CPV", "id": "72220000", "description": "Systems and technical consultancy services" }, { "scheme": "CPV", "id": "72230000", "description": "Custom software development services" }, { "scheme": "CPV", "id": "72240000", "description": "Systems analysis and programming services" }, { "scheme": "CPV", "id": "72250000", "description": "System and support services" }, { "scheme": "CPV", "id": "72260000", "description": "Software-related services" }, { "scheme": "CPV", "id": "72500000", "description": "Computer-related services" }, { "scheme": "CPV", "id": "72610000", "description": "Computer support services" }, { "scheme": "CPV", "id": "72810000", "description": "Computer audit services" }, { "scheme": "CPV", "id": "72820000", "description": "Computer testing services" }, { "scheme": "CPV", "id": "72910000", "description": "Computer back-up services" }, { "scheme": "CPV", "id": "72920000", "description": "Computer catalogue conversion services" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "2" } ], "value": { "amountGross": 492000000, "amount": 410000000, "currency": "GBP" }, "procurementMethod": "selective", "procurementMethodDetails": "Competitive flexible procedure", "procedure": { "features": "For this procurement, the Post Office Limited (POL) intends to award a public contract through a competitive flexible procedure in accordance with section 20(1) and (2)(b) of the Procurement Act 2023.\nThe public contracts under this procurement are awarded by reference to lots. The outcome could be one of the following:\n• separate bidders are awarded the contracts for:\nLot 1 Replacement Service Provider (comprising continuation of the current services through Walk In & Take Over from the incumbent where a new supplier is appointed, with optional services including stabilisation activities and transform operations where required by POL); and\nLot 2 COTS-EPOS-SaaS Supplier (comprising the provision and implementation (where required) of the COTS and EPOS solution, and ongoing run services); or\n• a single supplier could be awarded both Lots.\nThe following stages will be followed:\n1. Stage 1: Planned Procurement Notice - POL issued a Planned Procurement Notice on 8 May 2025\n2. Stage 2: Procurement Specific Questionnaire -\na. Issuing of a Tender Notice inviting bidders to submit a request to participate in the procedure.\nb. To request to participate, bidders must register with POL's e-Sourcing platform, Web 3, complete, sign and return the non-disclosure agreement (NDA), conflict of interest form (COIF) and ethical walls agreements (EWA) (where required for incumbent suppliers) sent to the bidder.\nBidder's must complete the Procurement Specific Questionnaire (PSQ) by no later than 21 August 2025 for Lot 1 and 12 September 2025 for Lot 2.\nThe PSQ and other associated tender documents and background documents will be made available to a bidder upon receipt of a properly completed NDA, EWA (where required) and COIF.\nIn addition, bidders must register with the central digital platform operated by the Cabinet Office (CDP) and upload the core supplier information.\nThey must also ensure that any associated person of the bidder and any proposed sub-contractor also registers with the CDP and uploads their core supplier information.\nTo request to participate in Lot 1, bidders must do so by returning completed PSQ (including confirmation of CDP registration and upload of core supplier information) by 12:00 BST on Thursday, 21 August 2025. For Lot 2, bidders must do so by 12:00 BST on Friday, 12 September 2025.\nc. All documents relating to this procurement, including all procurement documents, will be made available through POL's e-Sourcing platform, Web 3, the link for which can be found elsewhere in this notice. Bidders must return the NDA, COIF and, where required the EWA, to receive access to all associated tender documents. Suppliers bidding for both Lot 1 and Lot 2 will need to complete separate NDAs, EWAs and CoIFs\nd. The PSQ will be structured in such a way that potential providers can submit and be evaluated for the specific lot in which they are interested. The PSQ will address background information, economic standing, capability, capacity and experience, but will not require any pricing at this stage.\ne. The PSQ submissions will be evaluated and moderated against a set of criteria that test bidders' capacity, capability and experience. The six highest scoring bidders for each lot will be Invited to submit an Initial Tender as part of the Initial Tender Stage (ITS).\n3. Stage 3: Initial Tender Stage - At the ITS of the procurement, tenders will be assessed on how the Bidder's proposed solution will be delivered, how much it will cost and under what terms it will be supplied. There will be weightings applied to the qualitative and quantitative assessment criteria set out in the ITS documentation.\nAny tender submitted, at ITS, must be capable of acceptance without the need to engage in dialogue. Where an assessed tender meets the criteria set out in the ITS documentation, POL may determine that tender is the most advantageous tender (MAT), under section 19 of the Procurement Act 2024 and proceed to Stage 6: Contract Award with that Bidder. If POL does so, it will not conduct Stage 4 or Stage 5.\n4. Stage 4: Dialogue (optional) -\na. Where POL decides to continue to the dialogue stage, it intends to invite up to four bidders with the highest scoring Initial Tenders for each lot from the ITS to participate with POL in dialogue/negotiation.\nb. Dialogue/negotiation will be staggered with Lot 1 starting first and Lot 2 commencing prior to the Lot 1 dialogue completing.\n5. Stage 5: Invitation to Submit Final Tenders (ITSFT) -\na. Once dialogue completes, the bidders invited to dialogue will be Invited to Submit Final Tenders (ITSFT) against the refined requirements (solution, commercial and contractual) and the refined award criteria weightings that apply to this stage (which will be set out in the ITSFT).\nb. POL will evaluate and moderate the final tenders and assess which tenders offer the most advantageous tender (MAT).\n6. Stage 6: Contract Award - Following evaluation and moderation of the ITSFT responses, POL will identify the preferred bidder(s) and announce this in accordance with the Procurement Act 2023 and Procurement Regulations 2024, and work with those preferred bidders to finalise contracts.\nPOL proposes to rely on section 24 of the Procurement Act 2024 to refine the award criteria. It will rely on that section to potentially change the relative weighting of the award criteria following the dialogue/negotiation stage.\nPOL expects to require similar services after the expiry of the contract awarded under this procurement. However, it does not intend to carry out that subsequent procurement in reliance on the direct award justification in paragraph 8 of Schedule 5 to the Procurement Act 2023." }, "mainProcurementCategory": "services", "aboveThreshold": true, "coveredBy": [ "GPA", "CPTPP" ], "submissionMethodDetails": "https://postoffice.wax-live.com/S2C/SignIn.aspx", "submissionTerms": { "electronicSubmissionPolicy": "allowed", "languages": [ "en" ] }, "expressionOfInterestDeadline": "2025-09-12T12:00:00+01:00", "enquiryPeriod": { "endDate": "2025-09-09T12:00:00+01:00" }, "awardPeriod": { "endDate": "2026-07-01T23:59:59+01:00" }, "lots": [ { "id": "1", "title": "Replacement Service Provider", "description": "Lot 1 will require the supplier to:\n• take over the existing Horizon Services (as detailed above) on a WITO basis (excluding network interconnections between data centres);\n• be responsible for maintaining and supporting IT infrastructure within the data centre;\n• manage bespoke applications and integrations;\n• stabilise the current Horizon Services; and\n• execute key transformations such as cloud migration as required.\nLot 1 will have an initial term of 5 years plus two optional 1-year extensions (to be exercised at POL's discretion).", "status": "active", "value": { "amountGross": 322800000, "amount": 269000000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "quality", "name": "Quality", "numbers": [ { "number": 65, "weight": "percentageExact" } ] }, { "type": "price", "name": "Commercial", "numbers": [ { "number": 25, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] } ] }, "selectionCriteria": { "criteria": [ { "type": "economic", "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "type": "technical", "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "description": "Bidders will be required to complete a Procurement Specific Questionnaire regarding its capacity, capability and experience and other key preconditions of participation. The responses to the PSQ will be evaluated and scored, and the scores then moderated. The highest scoring six bidders will qualify to receive the Initial Invitation to Tender (IIT). The PSQ document will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form.", "forReduction": true } ] }, "contractPeriod": { "startDate": "2026-07-01T00:00:00+01:00", "endDate": "2031-06-30T23:59:59+01:00", "maxExtentDate": "2033-06-29T23:59:59+01:00" }, "hasRenewal": true, "renewal": { "description": "Lot 1 will have an initial term of 5 years plus two optional 1-year extensions (to be exercised at POL's discretion). Schedule 2 of the draft contract provides for other extension options." }, "hasOptions": true, "options": { "description": "This is set out in Schedule 2 of the draft contract that deals with the optional outcomes. Schedule 2 of the draft contract will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." } }, { "id": "2", "title": "COTS-EPOS-SaaS Supplier", "description": "Lot 2 COTS-EPOS-SaaS Supplier will require the successful supplier to transform POL's retail technology platform to meet evolving business, operational, and customer requirements which shall:\n• be cloud hosted, in an AWS environment (or equivalent) and be a consumption and/or flexible based eCommerce service;\n• meet the Authority's specific requirements with minimal bespoke customisations.\n• use event-driven microservice architecture using standards-based integration (API) and industry recognised core service;\n• include a structured data layer or open standards integration to other COTS data platforms; and\n• be a modular service structure that includes but is not limited to:\n• journey engine\n• point of sale (POS), EPOS & mobile POS services;\n• customer engagement & insights;\n• retail and/or retail POS integration;\n• counter solutions; and\n• options for pick up and drop off, and self-service kiosks.\n• other functionality required for an end-to-end retail platform as set out in the Lot 2 requirements.\nThe Lot 2 COTS-EPOS-SaaS Supplier shall additionally be required to:\n• ensure compatibility with existing systems and hardware (where applicable) and enable future enhancements;\n• support implementation/deployment to the branch network, including configuration, customisation (if required), testing and rollout;\n• comply with the target operating model implemented to support ongoing operations.\n• execute key capability uplifts where required by POL (is also an option under Lot 1);\n• provide ongoing maintenance and support, updates, and optimisation services;\n• interoperate and/or provide reconciliation tools, financial posting engines, local accounting solutions, pricing and billing solutions, product processing solutions;\n• ensure that POL is always able to control when it moves to new versions of the software and accept or reject the any additional functionality from new versions product;\n• provide POL with the opportunity to participate in the development of the supplier's roadmap for future developments to the EPOS solution; and\n• collaborate with other partners in POL's eco-system.\nThe Lot 2 COTS-EPOS-SaaS Supplier must be capable of delivering a modern, scalable, and future-ready solution.", "status": "active", "value": { "amountGross": 169200000, "amount": 141000000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "quality", "name": "Quality", "numbers": [ { "number": 65, "weight": "percentageExact" } ] }, { "type": "price", "name": "Commercial", "numbers": [ { "number": 25, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] } ] }, "selectionCriteria": { "criteria": [ { "type": "economic", "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "type": "technical", "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "description": "Bidders will be required to complete a Procurement Specific Questionnaire regarding its capacity, capability and experience and other key preconditions of participation.\nThe responses to the PSQ will be evaluated and scored, and the scores then moderated. 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and the conflict of interest form." } } ], "documents": [ { "id": "conflictOfInterest", "documentType": "conflictOfInterest", "description": "Not published" }, { "id": "L-1", "documentType": "biddingDocuments", "url": "https://postoffice.wax-live.com/S2C/SignIn.aspx" }, { "id": "future", "documentType": "biddingDocuments", "accessDetails": "Via Web 3 see above\nhttps://postoffice.wax-live.com/S2C/SignIn.aspx\nSelect 'Open Opportunities' and then click on the 'view details' button for the event titled 'AA1493a - Horizon Replacement Services Procurement - Request to Participate - Lot 2'" }, { "id": "050009-2025", "documentType": "tenderNotice", "noticeType": "UK4", "description": "Tender notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/050009-2025", "datePublished": "2025-08-20T09:04:49+01:00", "format": "text/html" } ], "riskDetails": "In respect of both Lot 1 and Lot 2 contracts POL has identified the following risks, the occurrence of which could jeopardise the satisfactory performance of the awarded contracts, but because of their nature, cannot be addressed in the contracts as awarded, and so may require a substantial amendment to the contracts under paragraph 5 of Schedule 8 (materialisation of a known risk) to the Procurement Act 2023:\n• findings of the Post Office Horizon IT Inquiry (or any other public inquiry, or inquiry of a similar nature, into the operations of the Post Office or the Horizon system) (Inquiry) that require modification to the awarded contract to implement;\n• policy decisions made by HM Government, any regulator, or any other public body, whether or not in response to findings by an Inquiry, that require modification to the awarded contracts to implement;\n• the enactment or coming into force of legislation relating to the Post Office that requires modification to the awarded contracts to implement;\n• where the Lot 1 and Lot 2 contracts are awarded to separate suppliers, the failure of one supplier to perform its obligations under awarded contract where that failure affects the ability of the supplier under the other awarded contract to perform its obligations;\n• where the deployment of the Lot 2 solution by the Lot 1 supplier to the branch estate is delayed, disrupted to otherwise does not proceed according to plan due to complexities arising from the branch network;\n• where either the Lot 1 or Lot 2 supplier is unable to perform their obligations under their respective awarded contract due to complexities arising from the Horizon systems;\n• in respect of either the Lot 1 or Lot 2 contract, that the procurement for the contract for the other Lot is abandoned or significantly delayed;\nIn respect of the Lot 1 contract only:\n• there is a delay to the appointment of the Lot 2 supplier;\n• there is a delay in the design and build of the solution, or any part of it, provided under the Lot 2 contract; or\n• the Authority is unable to recruit sufficient in-house service integration 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"EC2V 7ER", "country": "GB", "countryName": "United Kingdom", "region": "UKI31" }, "contactPoint": { "name": "Liam Carroll", "email": "Procurement@postoffice.co.uk" }, "roles": [ "buyer" ], "details": { "url": "https://corporate.postoffice.co.uk/", "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicUndertaking", "description": "Public undertaking" } ] } }, { "name": "IBM United Kingdom Limited", "id": "GB-COH-00741598", "identifier": { "scheme": "GB-COH", "id": "00741598" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PNQM-8935-PYGQ" } ], "address": { "streetAddress": "Building C, IBM Hursley Office, Hursley Park Road", "locality": "Winchester", "postalCode": "SO21 2JN", "country": "GB", "countryName": "United Kingdom", "region": "UKJ36" }, "roles": [ "tenderer" ], "details": { "url": "http://www.ibm.com/uk-en/", "scale": "large", "vcse": false } }, { "name": "ESCHER SOFTWARE SERVICES UK LIMITED", "id": "GB-COH-12691292", "identifier": { "scheme": "GB-COH", "id": 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- Replacement Service Provider - the replacement service provider will transition the service from the incumbent supplier, Fujitsu Services Limited (\"FSL\" or \"Fujitsu\"), on a Walk In Take Over (\"WITO\") basis, provide some optional service stabilisation upgrades and, longer term, transformation of Horizon and its related systems to Cloud based technologies.\nLot 2 - COTS-EPOS-SaaS - a fully supplier supported and maintained commercial off-the-shelf (\"COTS\") EPOS system, provided as software as a service (\"SaaS\"). 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"GB-COH-02154540", "identifier": { "scheme": "GB-COH", "id": "02154540" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PRNP-5883-YMLG" } ], "address": { "streetAddress": "100 Wood Street", "locality": "London", "postalCode": "EC2V 7ER", "country": "GB", "countryName": "United Kingdom", "region": "UKI31" }, "contactPoint": { "name": "Liam Carroll", "email": "Procurement@postoffice.co.uk" }, "roles": [ "buyer" ], "details": { "url": "https://corporate.postoffice.co.uk/", "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicUndertaking", "description": "Public undertaking" } ] } }, { "name": "IBM United Kingdom Limited", "id": "GB-COH-00741598", "identifier": { "scheme": "GB-COH", "id": "00741598" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PNQM-8935-PYGQ" } ], "address": { "streetAddress": "Building C, IBM Hursley Office, Hursley Park Road", "locality": "Winchester", "postalCode": "SO21 2JN", "country": "GB", "countryName": "United Kingdom", "region": "UKJ36" }, "roles": [ "tenderer" ], "details": { "url": "http://www.ibm.com/uk-en/", "scale": "large", "vcse": false } }, { "name": "ESCHER SOFTWARE SERVICES UK LIMITED", "id": "GB-COH-12691292", "identifier": { "scheme": "GB-COH", "id": "12691292" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PWDM-5461-DNTM" } ], "address": { "streetAddress": "21 Sackville St Floor 3", "locality": "London", "postalCode": "W1S 3DN", "country": "GB", "countryName": "United Kingdom", "region": "UKI32" }, "roles": [ "tenderer" ], "details": { "url": "https://www.eschergroup.com/", "scale": "sme", "vcse": false } }, { "name": "Accenture (UK) Limited", "id": "GB-COH-04757301", "identifier": { "scheme": "GB-COH", "id": "04757301" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PYHC-2313-BXRY" } ], "address": { "streetAddress": "30 Fenchurch Street", "locality": "London", "postalCode": "EC3M 3BD", "country": "GB", "countryName": "United Kingdom", "region": "UKI31" }, "contactPoint": 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The assessment summaries issued on 21 May 2026 have been revoked and replaced by revised assessment summaries issued on 26 June 2026. OneView Commerce, Inc. remains the successful supplier. A new standstill period for Lot 2 has commenced following publication of this updated notice. The earliest date on which the Lot 2 contract may be signed is 8 July 2026.\nPlease note that the standstill period for Lot 2 of this procurement has been extended until 26 June 2026, therefore the earliest the contract can be signed will be 27 June 2026.\nPlease note that the standstill period for Lot 2 of this procurement has been extended until 15th June 2026, therefore the earliest the contract can be signed will be the 16th June 2026.\nLot 1 - Replacement Service Provider - the replacement service provider will transition the service from the incumbent supplier, Fujitsu Services Limited (\"FSL\" or \"Fujitsu\"), on a Walk In Take Over (\"WITO\") basis, provide some optional service stabilisation upgrades and, longer term, transformation of Horizon and its related systems to Cloud based technologies.\nLot 2 - COTS-EPOS-SaaS - a fully supplier supported and maintained commercial off-the-shelf (\"COTS\") EPOS system, provided as software as a service (\"SaaS\"). The system must meet the Authority's specific requirements with minimal bespoke customisations. The Supplier will provide ongoing support, updates, and optimisation services. Physical deployment of technology to branches is not included.", "status": "complete", "procurementMethod": "selective", "procurementMethodDetails": "Competitive flexible procedure", "lots": [ { "id": "1", "status": "complete", "description": null }, { "id": "2", "status": "complete", "description": null } ] }, "bids": { "details": [ { "id": "1", "status": "valid", "tenderers": [ { "id": "GB-COH-04757301", "name": "Accenture (UK) Limited" } ], "relatedLots": [ "1" ] }, { "id": "2", "status": "valid", "tenderers": [ { "id": "GB-PPON-PHTB-6691-VBBZ", "name": "OneView Commerce, Inc." } ], "relatedLots": [ "2" ] }, { "id": "3", "status": "valid", "tenderers": [ { "id": "GB-COH-00741598", "name": "IBM United Kingdom Limited" } ], "relatedLots": [ "1" ] }, { "id": "4", "status": "valid", "tenderers": [ { "id": "GB-COH-12691292", "name": "ESCHER SOFTWARE SERVICES UK LIMITED" } ], "relatedLots": [ "2" ] } ], "statistics": [ { "id": "1", "measure": "bids", "value": 2, "relatedLot": "1" }, { "id": "2", "measure": "bids", "value": 2, "relatedLot": "2" }, { "id": "3", "measure": "finalStageBids", "value": 2, "relatedLot": "1" }, { "id": "4", "measure": "smeFinalStageBids", "value": 0, "relatedLot": "1" }, { "id": "5", "measure": "vcseFinalStageBids", "value": 0, "relatedLot": "1" }, { "id": "6", "measure": "finalStageBids", "value": 2, "relatedLot": "2" }, { "id": "7", "measure": "smeFinalStageBids", "value": 2, "relatedLot": "2" }, { "id": "8", "measure": "vcseFinalStageBids", "value": 0, "relatedLot": "2" } ] }, "awards": [ { "id": "1", "title": "LOT 1 - Replacement Service Provider", "status": "active", "date": "2026-05-21T00:00:00+01:00", "value": { "amountGross": 322800000, "amount": 269000000, "currency": "GBP" }, "mainProcurementCategory": "services", "aboveThreshold": true, "suppliers": [ { "id": "GB-COH-04757301", "name": "Accenture (UK) Limited" } ], "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "48110000", "description": "Point of sale (POS) software package" }, { "scheme": "CPV", "id": "48481000", "description": "Sales or marketing software package" }, { "scheme": "CPV", "id": "48800000", "description": "Information systems and servers" }, { "scheme": "CPV", "id": "48920000", "description": "Office automation software package" }, { "scheme": "CPV", "id": "48930000", "description": "Training and entertainment software package" }, { "scheme": "CPV", "id": "51100000", "description": "Installation services of electrical and mechanical equipment" }, { "scheme": "CPV", "id": "51210000", "description": "Installation services of measuring equipment" }, { "scheme": "CPV", "id": "51600000", "description": "Installation services of computers and office equipment" }, { "scheme": "CPV", "id": "72200000", "description": "Software programming and consultancy services" }, { "scheme": "CPV", "id": "72500000", "description": "Computer-related services" }, { "scheme": "CPV", "id": "72610000", "description": "Computer support services" }, { "scheme": "CPV", "id": "72810000", "description": "Computer audit services" }, { "scheme": "CPV", "id": "72820000", "description": "Computer testing services" }, { "scheme": "CPV", "id": "72910000", "description": "Computer back-up services" }, { "scheme": "CPV", "id": "72920000", "description": "Computer catalogue conversion services" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "1" } ], "contractPeriod": { "startDate": "2026-06-03T00:00:00+01:00", "endDate": "2031-06-02T23:59:59+01:00", "maxExtentDate": "2033-06-02T23:59:59+01:00" }, "hasRenewal": true, "renewal": { "description": "The Authority may extend the contract up to two times at its discretion, and in each case for an additional year. \nThe contract may also be renewed where there remains work in progress at the end of the initial term, or either of the extension terms, and such renewal period shall equal the time required to allow the works in progress to be completed. \nThe Authority may commission services during a renewal period, in which case the renewal period shall further extend to accommodate those commissioned services as works in progress." }, "hasOptions": true, "options": { "description": "The contract includes scope for additional services to be obtained from the supplier. This includes optional services which can be triggered by the Authority, the initiation of projects over the term of the contract pursuant to work orders, and a request to quote process through which the Authority can request the supplier to quote for additional deliverables." }, "relatedLots": [ "1" ], "subcontracting": { "subcontracts": [ { "id": "1", "mainContractors": [ { "id": "GB-COH-04757301", "name": "Accenture (UK) Limited" } ], "description": "CBRE Managed Services Limited\n61 Southwark Street\nLondon\nSE1 0HL" } ] }, "amendments": [ { "description": "Alterations are scope description for Lot 2 and standstill date and contract dates update for Lot 2", "id": "060263-2026" } ], "documents": [ { "id": "060263-2026", "documentType": "awardNotice", "noticeType": "UK6", "description": "Contract award notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/060263-2026", "datePublished": "2026-06-26T11:52:33+01:00", "format": "text/html" } ], "assessmentSummariesDateSent": "2026-05-21T00:00:00+01:00", "milestones": [ { "id": "1", "type": "futureSignatureDate", "dueDate": "2026-06-03T23:59:59+01:00", "status": "scheduled" } ] }, { "id": "2", "title": "LOT 2 - COTS-EPOS-SaaS", "status": "pending", "date": "2026-06-26T00:00:00+01:00", "value": { "amountGross": 169200000, "amount": 141000000, "currency": "GBP" }, "mainProcurementCategory": "services", "aboveThreshold": true, "suppliers": [ { "id": "GB-PPON-PHTB-6691-VBBZ", "name": "OneView Commerce, Inc." } ], "items": [ { "id": "2", "additionalClassifications": [ { "scheme": "CPV", "id": "48110000", "description": "Point of sale (POS) software package" }, { "scheme": "CPV", "id": "48480000", "description": "Sales, marketing and business intelligence software package" }, { "scheme": "CPV", "id": "48800000", "description": "Information systems and servers" }, { "scheme": "CPV", "id": "48920000", "description": "Office automation software package" }, { "scheme": "CPV", "id": "48930000", "description": "Training and entertainment software package" }, { "scheme": "CPV", "id": "51110000", "description": "Installation services of electrical equipment" }, { "scheme": "CPV", "id": "51210000", "description": "Installation services of measuring equipment" }, { "scheme": "CPV", "id": "51600000", "description": "Installation services of computers and office equipment" }, { "scheme": "CPV", "id": "72200000", "description": "Software programming and consultancy services" }, { "scheme": "CPV", "id": "72300000", "description": "Data services" }, { "scheme": "CPV", "id": "72400000", "description": "Internet services" }, { "scheme": "CPV", "id": "72500000", "description": "Computer-related services" }, { "scheme": "CPV", "id": "72600000", "description": "Computer support and consultancy services" }, { "scheme": "CPV", "id": "72800000", "description": "Computer audit and testing services" }, { "scheme": "CPV", "id": "72900000", "description": "Computer back-up and catalogue conversion services" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "2" } ], "standstillPeriod": { "endDate": "2026-07-07T23:59:59+01:00" }, "contractPeriod": { "startDate": "2026-07-08T00:00:00+01:00", "endDate": "2036-06-27T23:59:59+01:00", "maxExtentDate": "2038-06-27T23:59:59Z" }, "hasRenewal": true, "renewal": { "description": "The Authority may extend the contract up to two times at its discretion, and in each case for an additional year." }, "hasOptions": true, "options": { "description": "The contract includes scope for additional services to be obtained from the supplier. This includes optional services which can be triggered by the Authority, the initiation of projects over the term of the contract pursuant to work orders, and a request to quote process through which the Authority can request the supplier to quote for additional deliverables." }, "relatedLots": [ "2" ], "subcontracting": { "subcontracts": [ { "id": "1", "mainContractors": [ { "id": "GB-PPON-PHTB-6691-VBBZ", "name": "OneView Commerce, Inc." } ], "description": "1.\tAmazon Web Services EMEA SARL, UK Branch\n1 Principal Place, Worship Street, London, EC2A 2FA, United Kingdom\n2.\tGoogle Cloud EMEA Limited\n70 Sir John Rogerson's Quay, Dublin 2, D02 R296, Ireland\n3.\tDatadog Ireland Limited (UK Establishment)\n5 Churchill Place, 10th Floor, London, E14 5HU, UK\n4.\tMongoDB UK Limited\n12th Floor, 240 Blackfriars Road, London, SE1 8NW, United Kingdom\n5.\tTypesense, Inc.\n14090 Southwest Fwy, Suite 300, Sugar Land, Texas 77478, United States" } ] }, "amendments": [ { "description": "Alterations are scope description for Lot 2 and standstill date and contract dates update for Lot 2", "id": "060263-2026" } ], "documents": [ { "id": "060263-2026", "documentType": "awardNotice", "noticeType": "UK6", "description": "Contract award notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/060263-2026", "datePublished": "2026-06-26T11:52:33+01:00", "format": "text/html" } ], "assessmentSummariesDateSent": "2026-06-26T00:00:00+01:00", "milestones": [ { "id": "1", "type": "futureSignatureDate", "dueDate": "2026-07-08T23:59:59+01:00", "status": "scheduled" } ] } ], "language": "en", "extensions": [ "https://standard.open-contracting.org/profiles/eu/latest/en/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_amendment_rationale_classifications_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_budget_breakdown_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_contract_completion_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_documentation_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_pagination_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_performance_failures_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_suitability_extension/master/extension.json", "https://raw.githubusercontent.com/portaledcahn/ocds_Links_extension/main/extension.json", "https://raw.githubusercontent.com/cabinetoffice/ocds_uk_extension/main/extension.json" ] }, { "buyerID": [], "id": "062620-2026", "tag": [ "awardUpdate", "contractUpdate" ], "date": "2026-07-03T10:01:35+01:00", "initiationType": "tender", "ocid": "ocds-h6vhtk-050efb", "parties": [ { "name": "Post Office Limited", "id": "GB-COH-02154540", "identifier": { "scheme": "GB-COH", "id": "02154540" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PRNP-5883-YMLG" } ], "address": { "streetAddress": "100 Wood Street", "locality": "London", "postalCode": "EC2V 7ER", "country": "GB", "countryName": "United Kingdom", "region": "UKI31" }, "contactPoint": { "name": "Liam Carroll", "email": "Procurement@postoffice.co.uk" }, "roles": [ "buyer" ], "details": { "url": "https://corporate.postoffice.co.uk/", "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicUndertaking", "description": "Public undertaking" } ] } }, { "name": "IBM United Kingdom Limited", "id": "GB-COH-00741598", "identifier": { "scheme": "GB-COH", "id": "00741598" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PNQM-8935-PYGQ" } ], "address": { "streetAddress": "Building C, IBM Hursley Office, Hursley Park Road", "locality": "Winchester", "postalCode": "SO21 2JN", "country": "GB", "countryName": "United Kingdom", "region": "UKJ36" }, "roles": [ "tenderer" ], "details": { "url": "http://www.ibm.com/uk-en/", "scale": "large", "vcse": false } }, { "name": "ESCHER SOFTWARE SERVICES UK LIMITED", "id": "GB-COH-12691292", "identifier": { "scheme": "GB-COH", "id": "12691292" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PWDM-5461-DNTM" } ], "address": { "streetAddress": "21 Sackville St Floor 3", "locality": "London", "postalCode": "W1S 3DN", "country": "GB", "countryName": "United Kingdom", "region": "UKI32" }, "roles": [ "tenderer" ], "details": { "url": "https://www.eschergroup.com/", "scale": "sme", "vcse": false } }, { "name": "Accenture (UK) Limited", "id": "GB-COH-04757301", "identifier": { "scheme": "GB-COH", "id": "04757301" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PYHC-2313-BXRY" } ], "address": { "streetAddress": "30 Fenchurch Street", "locality": "London", "postalCode": "EC3M 3BD", "country": "GB", "countryName": "United Kingdom", "region": "UKI31" }, "contactPoint": { "email": "UK.TenderMonitoring@accenture.com" }, "roles": [ "supplier", "tenderer" ], "details": { "url": "http://www.accenture.com.gb-en", "scale": "large", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false }, "control": { "description": "Accenture plc\nDirector - Reana Connelly - March 1977\nDirector - Mark Ellis - April 1978\nDirector - Malcolm Joseph Fernandes - March 1973\nDirector - Emma Louise Kendrew - December 1980\nDirector - Matthew James Prebble - May 1976\nDirector - Derek Boyd Simpson - December 1961 \nAll at 30 Fenchurch Street, London, EC3M 3BD" } }, { "name": "OneView Commerce, Inc.", "id": "GB-PPON-PHTB-6691-VBBZ", "identifier": { "scheme": "GB-PPON", "id": "PHTB-6691-VBBZ" }, "address": { "streetAddress": "350 Lincoln St, Suite 2400", "locality": "Hingham", "postalCode": "02043", "country": "US", "countryName": "United States", "region": "US" }, "contactPoint": { "email": "sales@oneviewcommerce.com" }, "roles": [ "supplier", "tenderer" ], "details": { "url": "http://www.oneviewcommerce.com", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false }, "control": { "description": "Accenture plc\nDirector - Reana Connelly - March 1977\nDirector - Mark Ellis - April 1978\nDirector - Malcolm Joseph Fernandes - March 1973\nDirector - Emma Louise Kendrew - December 1980\nDirector - Matthew James Prebble - May 1976\nDirector - Derek Boyd Simpson - December 1961 \nAll at 30 Fenchurch Street, London, EC3M 3BD" } } ], "buyer": { "id": "GB-COH-02154540", "name": "Post Office Limited" }, "tender": { "id": "ocds-h6vhtk-050efb", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "Horizon Replacement Services - Replacement Service Provider and COTS-EPOS-SaaS", "description": "Please note that the standstill period for Lot 2 of this procurement has been extended until 17 July 2026, therefore the earliest the contract can be signed will be 18 July 2026.\nPlease note that a new award decision was taken for Lot 2 of this procurement on 26 June 2026. The assessment summaries issued on 21 May 2026 have been revoked and replaced by revised assessment summaries issued on 26 June 2026. OneView Commerce, Inc. remains the successful supplier. A new standstill period for Lot 2 has commenced following publication of this updated notice. The earliest date on which the Lot 2 contract may be signed is 8 July 2026.\nPlease note that the standstill period for Lot 2 of this procurement has been extended until 26 June 2026, therefore the earliest the contract can be signed will be 27 June 2026.\nPlease note that the standstill period for Lot 2 of this procurement has been extended until 15th June 2026, therefore the earliest the contract can be signed will be the 16th June 2026.\nLot 1 - Replacement Service Provider - the replacement service provider will transition the service from the incumbent supplier, Fujitsu Services Limited (\"FSL\" or \"Fujitsu\"), on a Walk In Take Over (\"WITO\") basis, provide some optional service stabilisation upgrades and, longer term, transformation of Horizon and its related systems to Cloud based technologies.\nLot 2 - COTS-EPOS-SaaS - a fully supplier supported and maintained commercial off-the-shelf (\"COTS\") EPOS system, provided as software as a service (\"SaaS\"). The system must meet the Authority's specific requirements with minimal bespoke customisations. The Supplier will provide ongoing support, updates, and optimisation services. Physical deployment of technology to branches is not included.", "status": "complete", "procurementMethod": "selective", "procurementMethodDetails": "Competitive flexible procedure", "lots": [ { "id": "1", "status": "complete", "description": null }, { "id": "2", "status": "complete", "description": null } ] }, "bids": { "details": [ { "id": "1", "status": "valid", "tenderers": [ { "id": "GB-COH-04757301", "name": "Accenture (UK) Limited" } ], "relatedLots": [ "1" ] }, { "id": "2", "status": "valid", "tenderers": [ { "id": "GB-PPON-PHTB-6691-VBBZ", "name": "OneView Commerce, Inc." } ], "relatedLots": [ "2" ] }, { "id": "3", "status": "valid", "tenderers": [ { "id": "GB-COH-00741598", "name": "IBM United Kingdom Limited" } ], "relatedLots": [ "1" ] }, { "id": "4", "status": "valid", "tenderers": [ { "id": "GB-COH-12691292", "name": "ESCHER SOFTWARE SERVICES UK LIMITED" } ], "relatedLots": [ "2" ] } ], "statistics": [ { "id": "1", "measure": "bids", "value": 2, "relatedLot": "1" }, { "id": "2", "measure": "bids", "value": 2, "relatedLot": "2" }, { "id": "3", "measure": "finalStageBids", "value": 2, "relatedLot": "1" }, { "id": "4", "measure": "smeFinalStageBids", "value": 0, "relatedLot": "1" }, { "id": "5", "measure": "vcseFinalStageBids", "value": 0, "relatedLot": "1" }, { "id": "6", "measure": "finalStageBids", "value": 2, "relatedLot": "2" }, { "id": "7", "measure": "smeFinalStageBids", "value": 2, "relatedLot": "2" }, { "id": "8", "measure": "vcseFinalStageBids", "value": 0, "relatedLot": "2" } ] }, "awards": [ { "id": "1", "title": "LOT 1 - Replacement Service Provider", "status": "active", "date": "2026-05-21T00:00:00+01:00", "value": { "amountGross": 322800000, "amount": 269000000, "currency": "GBP" }, "mainProcurementCategory": "services", "aboveThreshold": true, "suppliers": [ { "id": "GB-COH-04757301", "name": "Accenture (UK) Limited" } ], "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "48110000", "description": "Point of sale (POS) software package" }, { "scheme": "CPV", "id": "48481000", "description": "Sales or marketing software package" }, { "scheme": "CPV", "id": "48800000", "description": "Information systems and servers" }, { "scheme": "CPV", "id": "48920000", "description": "Office automation software package" }, { "scheme": "CPV", "id": "48930000", "description": "Training and entertainment software package" }, { "scheme": "CPV", "id": "51100000", "description": "Installation services of electrical and mechanical equipment" }, { "scheme": "CPV", "id": "51210000", "description": "Installation services of measuring equipment" }, { "scheme": "CPV", "id": "51600000", "description": "Installation services of computers and office equipment" }, { "scheme": "CPV", "id": "72200000", "description": "Software programming and consultancy services" }, { "scheme": "CPV", "id": "72500000", "description": "Computer-related services" }, { "scheme": "CPV", "id": "72610000", "description": "Computer support services" }, { "scheme": "CPV", "id": "72810000", "description": "Computer audit services" }, { "scheme": "CPV", "id": "72820000", "description": "Computer testing services" }, { "scheme": "CPV", "id": "72910000", "description": "Computer back-up services" }, { "scheme": "CPV", "id": "72920000", "description": "Computer catalogue conversion services" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "1" } ], "contractPeriod": { "startDate": "2026-06-03T00:00:00+01:00", "endDate": "2031-06-02T23:59:59+01:00", "maxExtentDate": "2033-06-02T23:59:59+01:00" }, "hasRenewal": true, "renewal": { "description": "The Authority may extend the contract up to two times at its discretion, and in each case for an additional year. \nThe contract may also be renewed where there remains work in progress at the end of the initial term, or either of the extension terms, and such renewal period shall equal the time required to allow the works in progress to be completed. \nThe Authority may commission services during a renewal period, in which case the renewal period shall further extend to accommodate those commissioned services as works in progress." }, "hasOptions": true, "options": { "description": "The contract includes scope for additional services to be obtained from the supplier. This includes optional services which can be triggered by the Authority, the initiation of projects over the term of the contract pursuant to work orders, and a request to quote process through which the Authority can request the supplier to quote for additional deliverables." }, "relatedLots": [ "1" ], "subcontracting": { "subcontracts": [ { "id": "1", "mainContractors": [ { "id": "GB-COH-04757301", "name": "Accenture (UK) Limited" } ], "description": "CBRE Managed Services Limited\n61 Southwark Street\nLondon\nSE1 0HL" } ] }, "amendments": [ { "description": "Alterations are scope description for Lot 2", "id": "062620-2026" } ], "documents": [ { "id": "062620-2026", "documentType": "awardNotice", "noticeType": "UK6", "description": "Contract award notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/062620-2026", "datePublished": "2026-07-03T10:01:35+01:00", "format": "text/html" } ], "assessmentSummariesDateSent": "2026-05-21T00:00:00+01:00", "milestones": [ { "id": "1", "type": "futureSignatureDate", "dueDate": "2026-06-03T23:59:59+01:00", "status": "scheduled" } ] }, { "id": "2", "title": "LOT 2 - COTS-EPOS-SaaS", "status": "active", "date": "2026-06-26T00:00:00+01:00", "value": { "amountGross": 169200000, "amount": 141000000, "currency": "GBP" }, "mainProcurementCategory": "services", "aboveThreshold": true, "suppliers": [ { "id": "GB-PPON-PHTB-6691-VBBZ", "name": "OneView Commerce, Inc." } ], "items": [ { "id": "2", "additionalClassifications": [ { "scheme": "CPV", "id": "48110000", "description": "Point of sale (POS) software package" }, { "scheme": "CPV", "id": "48480000", "description": "Sales, marketing and business intelligence software package" }, { "scheme": "CPV", "id": "48800000", "description": "Information systems and servers" }, { "scheme": "CPV", "id": "48920000", "description": "Office automation software package" }, { "scheme": "CPV", "id": "48930000", "description": "Training and entertainment software package" }, { "scheme": "CPV", "id": "51110000", "description": "Installation services of electrical equipment" }, { "scheme": "CPV", "id": "51210000", "description": "Installation services of measuring equipment" }, { "scheme": "CPV", "id": "51600000", "description": "Installation services of computers and office equipment" }, { "scheme": "CPV", "id": "72200000", "description": "Software programming and consultancy services" }, { "scheme": "CPV", "id": "72300000", "description": "Data services" }, { "scheme": "CPV", "id": "72400000", "description": "Internet services" }, { "scheme": "CPV", "id": "72500000", "description": "Computer-related services" }, { "scheme": "CPV", "id": "72600000", "description": "Computer support and consultancy services" }, { "scheme": "CPV", "id": "72800000", "description": "Computer audit and testing services" }, { "scheme": "CPV", "id": "72900000", "description": "Computer back-up and catalogue conversion services" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "2" } ], "contractPeriod": { "startDate": "2026-07-08T00:00:00+01:00", "endDate": "2036-06-27T23:59:59+01:00", "maxExtentDate": "2038-06-27T23:59:59Z" }, "hasRenewal": true, "renewal": { "description": "The Authority may extend the contract up to two times at its discretion, and in each case for an additional year." }, "hasOptions": true, "options": { "description": "The contract includes scope for additional services to be obtained from the supplier. This includes optional services which can be triggered by the Authority, the initiation of projects over the term of the contract pursuant to work orders, and a request to quote process through which the Authority can request the supplier to quote for additional deliverables." }, "relatedLots": [ "2" ], "subcontracting": { "subcontracts": [ { "id": "1", "mainContractors": [ { "id": "GB-PPON-PHTB-6691-VBBZ", "name": "OneView Commerce, Inc." } ], "description": "1.\tAmazon Web Services EMEA SARL, UK Branch\n1 Principal Place, Worship Street, London, EC2A 2FA, United Kingdom\n2.\tGoogle Cloud EMEA Limited\n70 Sir John Rogerson's Quay, Dublin 2, D02 R296, Ireland\n3.\tDatadog Ireland Limited (UK Establishment)\n5 Churchill Place, 10th Floor, London, E14 5HU, UK\n4.\tMongoDB UK Limited\n12th Floor, 240 Blackfriars Road, London, SE1 8NW, United Kingdom\n5.\tTypesense, Inc.\n14090 Southwest Fwy, Suite 300, Sugar Land, Texas 77478, United States" } ] }, "amendments": [ { "description": "Alterations are scope description for Lot 2", "id": "062620-2026" } ], "documents": [ { "id": "062620-2026", "documentType": "awardNotice", "noticeType": "UK6", "description": "Contract award notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/062620-2026", "datePublished": "2026-07-03T10:01:35+01:00", "format": "text/html" } ], "assessmentSummariesDateSent": "2026-06-26T00:00:00+01:00", "milestones": [ { "id": "1", "type": "futureSignatureDate", "dueDate": "2026-07-08T23:59:59+01:00", "status": "scheduled" } ] } ], "language": "en", "extensions": [ "https://standard.open-contracting.org/profiles/eu/latest/en/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_amendment_rationale_classifications_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_budget_breakdown_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_contract_completion_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_documentation_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_pagination_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_performance_failures_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_suitability_extension/master/extension.json", "https://raw.githubusercontent.com/portaledcahn/ocds_Links_extension/main/extension.json", "https://raw.githubusercontent.com/cabinetoffice/ocds_uk_extension/main/extension.json" ] }, { "buyerID": [], "id": "067370-2026", "tag": [ "awardUpdate", "contractUpdate" ], "date": "2026-07-16T15:28:58+01:00", "initiationType": "tender", "ocid": "ocds-h6vhtk-050efb", "parties": [ { "name": "Post Office Limited", "id": "GB-COH-02154540", "identifier": { "scheme": "GB-COH", "id": "02154540" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PRNP-5883-YMLG" } ], "address": { "streetAddress": "100 Wood Street", "locality": "London", "postalCode": "EC2V 7ER", "country": "GB", "countryName": "United Kingdom", "region": "UKI31" }, "contactPoint": { "name": "Liam Carroll", "email": "Procurement@postoffice.co.uk" }, "roles": [ "buyer" ], "details": { "url": "https://corporate.postoffice.co.uk/", "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicUndertaking", "description": "Public undertaking" } ] } }, { "name": "IBM United Kingdom Limited", "id": "GB-COH-00741598", "identifier": { "scheme": "GB-COH", "id": "00741598" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PNQM-8935-PYGQ" } ], "address": { "streetAddress": "Building C, IBM Hursley Office, Hursley Park Road", "locality": "Winchester", "postalCode": "SO21 2JN", "country": "GB", "countryName": "United Kingdom", "region": "UKJ36" }, "roles": [ "tenderer" ], "details": { "url": "http://www.ibm.com/uk-en/", "scale": "large", "vcse": false } }, { "name": "ESCHER SOFTWARE SERVICES UK LIMITED", "id": "GB-COH-12691292", "identifier": { "scheme": "GB-COH", "id": "12691292" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PWDM-5461-DNTM" } ], "address": { "streetAddress": "21 Sackville St Floor 3", "locality": "London", "postalCode": "W1S 3DN", "country": "GB", "countryName": "United Kingdom", "region": "UKI32" }, "roles": [ "tenderer" ], "details": { "url": "https://www.eschergroup.com/", "scale": "sme", "vcse": false } }, { "name": "Accenture (UK) Limited", "id": "GB-COH-04757301", "identifier": { "scheme": "GB-COH", "id": "04757301" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PYHC-2313-BXRY" } ], "address": { "streetAddress": "30 Fenchurch Street", "locality": "London", "postalCode": "EC3M 3BD", "country": "GB", "countryName": "United Kingdom", "region": "UKI31" }, "contactPoint": { "email": "UK.TenderMonitoring@accenture.com" }, "roles": [ "supplier", "tenderer" ], "details": { "url": "http://www.accenture.com.gb-en", "scale": "large", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false }, "control": { "description": "Accenture plc\nDirector - Reana Connelly - March 1977\nDirector - Mark Ellis - April 1978\nDirector - Malcolm Joseph Fernandes - March 1973\nDirector - Emma Louise Kendrew - December 1980\nDirector - Matthew James Prebble - May 1976\nDirector - Derek Boyd Simpson - December 1961 \nAll at 30 Fenchurch Street, London, EC3M 3BD" } }, { "name": "OneView Commerce, Inc.", "id": "GB-PPON-PHTB-6691-VBBZ", "identifier": { "scheme": "GB-PPON", "id": "PHTB-6691-VBBZ" }, "address": { "streetAddress": "350 Lincoln St, Suite 2400", "locality": "Hingham", "postalCode": "02043", "country": "US", "countryName": "United States", "region": "US" }, "contactPoint": { "email": "sales@oneviewcommerce.com" }, "roles": [ "supplier", "tenderer" ], "details": { "url": "http://www.oneviewcommerce.com", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false }, "control": { "description": "Accenture plc\nDirector - Reana Connelly - March 1977\nDirector - Mark Ellis - April 1978\nDirector - Malcolm Joseph Fernandes - March 1973\nDirector - Emma Louise Kendrew - December 1980\nDirector - Matthew James Prebble - May 1976\nDirector - Derek Boyd Simpson - December 1961 \nAll at 30 Fenchurch Street, London, EC3M 3BD" } } ], "buyer": { "id": "GB-COH-02154540", "name": "Post Office Limited" }, "tender": { "id": "ocds-h6vhtk-050efb", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "Horizon Replacement Services - Replacement Service Provider and COTS-EPOS-SaaS", "description": "Please note that the standstill period for Lot 2 of this procurement has been extended until 29 July 2026, therefore the earliest the contract can be signed will be 30 July 2026.\nPlease note that the standstill period for Lot 2 of this procurement has been extended until 17 July 2026, therefore the earliest the contract can be signed will be 18 July 2026.\nPlease note that a new award decision was taken for Lot 2 of this procurement on 26 June 2026. The assessment summaries issued on 21 May 2026 have been revoked and replaced by revised assessment summaries issued on 26 June 2026. OneView Commerce, Inc. remains the successful supplier. A new standstill period for Lot 2 has commenced following publication of this updated notice. The earliest date on which the Lot 2 contract may be signed is 8 July 2026.\nPlease note that the standstill period for Lot 2 of this procurement has been extended until 26 June 2026, therefore the earliest the contract can be signed will be 27 June 2026.\nPlease note that the standstill period for Lot 2 of this procurement has been extended until 15th June 2026, therefore the earliest the contract can be signed will be the 16th June 2026.\nLot 1 - Replacement Service Provider - the replacement service provider will transition the service from the incumbent supplier, Fujitsu Services Limited (\"FSL\" or \"Fujitsu\"), on a Walk In Take Over (\"WITO\") basis, provide some optional service stabilisation upgrades and, longer term, transformation of Horizon and its related systems to Cloud based technologies.\nLot 2 - COTS-EPOS-SaaS - a fully supplier supported and maintained commercial off-the-shelf (\"COTS\") EPOS system, provided as software as a service (\"SaaS\"). The system must meet the Authority's specific requirements with minimal bespoke customisations. The Supplier will provide ongoing support, updates, and optimisation services. Physical deployment of technology to branches is not included.", "status": "complete", "procurementMethod": "selective", "procurementMethodDetails": "Competitive flexible procedure", "lots": [ { "id": "1", "status": "complete", "description": null }, { "id": "2", "status": "complete", "description": null } ] }, "bids": { "details": [ { "id": "1", "status": "valid", "tenderers": [ { "id": "GB-COH-04757301", "name": "Accenture (UK) Limited" } ], "relatedLots": [ "1" ] }, { "id": "2", "status": "valid", "tenderers": [ { "id": "GB-PPON-PHTB-6691-VBBZ", "name": "OneView Commerce, Inc." } ], "relatedLots": [ "2" ] }, { "id": "3", "status": "valid", "tenderers": [ { "id": "GB-COH-00741598", "name": "IBM United Kingdom Limited" } ], "relatedLots": [ "1" ] }, { "id": "4", "status": "valid", "tenderers": [ { "id": "GB-COH-12691292", "name": "ESCHER SOFTWARE SERVICES UK LIMITED" } ], "relatedLots": [ "2" ] } ], "statistics": [ { "id": "1", "measure": "bids", "value": 2, "relatedLot": "1" }, { "id": "2", "measure": "bids", "value": 2, "relatedLot": "2" }, { "id": "3", "measure": "finalStageBids", "value": 2, "relatedLot": "1" }, { "id": "4", "measure": "smeFinalStageBids", "value": 0, "relatedLot": "1" }, { "id": "5", "measure": "vcseFinalStageBids", "value": 0, "relatedLot": "1" }, { "id": "6", "measure": "finalStageBids", "value": 2, "relatedLot": "2" }, { "id": "7", "measure": "smeFinalStageBids", "value": 2, "relatedLot": "2" }, { "id": "8", "measure": "vcseFinalStageBids", "value": 0, "relatedLot": "2" } ] }, "awards": [ { "id": "1", "title": "LOT 1 - Replacement Service Provider", "status": "active", "date": "2026-05-21T00:00:00+01:00", "value": { "amountGross": 322800000, "amount": 269000000, "currency": "GBP" }, "mainProcurementCategory": "services", "aboveThreshold": true, "suppliers": [ { "id": "GB-COH-04757301", "name": "Accenture (UK) Limited" } ], "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "48110000", "description": "Point of sale (POS) software package" }, { "scheme": "CPV", "id": "48481000", "description": "Sales or marketing software package" }, { "scheme": "CPV", "id": "48800000", "description": "Information systems and servers" }, { "scheme": "CPV", "id": "48920000", "description": "Office automation software package" }, { "scheme": "CPV", "id": "48930000", "description": "Training and entertainment software package" }, { "scheme": "CPV", "id": "51100000", "description": "Installation services of electrical and mechanical equipment" }, { "scheme": "CPV", "id": "51210000", "description": "Installation services of measuring equipment" }, { "scheme": "CPV", "id": "51600000", "description": "Installation services of computers and office equipment" }, { "scheme": "CPV", "id": "72200000", "description": "Software programming and consultancy services" }, { "scheme": "CPV", "id": "72500000", "description": "Computer-related services" }, { "scheme": "CPV", "id": "72610000", "description": "Computer support services" }, { "scheme": "CPV", "id": "72810000", "description": "Computer audit services" }, { "scheme": "CPV", "id": "72820000", "description": "Computer testing services" }, { "scheme": "CPV", "id": "72910000", "description": "Computer back-up services" }, { "scheme": "CPV", "id": "72920000", "description": "Computer catalogue conversion services" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "1" } ], "contractPeriod": { "startDate": "2026-06-03T00:00:00+01:00", "endDate": "2031-06-02T23:59:59+01:00", "maxExtentDate": "2033-06-02T23:59:59+01:00" }, "hasRenewal": true, "renewal": { "description": "The Authority may extend the contract up to two times at its discretion, and in each case for an additional year. \nThe contract may also be renewed where there remains work in progress at the end of the initial term, or either of the extension terms, and such renewal period shall equal the time required to allow the works in progress to be completed. \nThe Authority may commission services during a renewal period, in which case the renewal period shall further extend to accommodate those commissioned services as works in progress." }, "hasOptions": true, "options": { "description": "The contract includes scope for additional services to be obtained from the supplier. 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Attendees are asked to register their expressions of interest in attending by completing the following Web3 expressions of interest form.\nhttp://redirect.transaxions.com/events/qqork", "dueDate": "2025-06-27T23:59:59+01:00", "status": "scheduled" } ] }, "parties": [ { "id": "GB-COH-02154540", "name": "Post Office Limited", "identifier": { "scheme": "GB-COH", "id": "02154540" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PRNP-5883-YMLG" } ], "address": { "streetAddress": "100 Wood Street", "locality": "London", "postalCode": "EC2V 7ER", "country": "GB", "countryName": "United Kingdom", "region": "UKI31" }, "contactPoint": { "email": "Procurement@postoffice.co.uk", "name": "Liam Carroll" }, "roles": [ "buyer" ], "details": { "url": "https://corporate.postoffice.co.uk/", "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicUndertaking", "description": "Public undertaking" } ] } }, { "id": "GB-COH-00741598", "name": "IBM United Kingdom Limited", "identifier": { "scheme": "GB-COH", "id": "00741598" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PNQM-8935-PYGQ" } ], "address": { "streetAddress": "Building C, IBM Hursley Office, Hursley Park Road", "locality": "Winchester", "postalCode": "SO21 2JN", "country": "GB", "countryName": "United Kingdom", "region": "UKJ36" }, "roles": [ "tenderer" ], "details": { "url": "http://www.ibm.com/uk-en/", "scale": "large", "vcse": false } }, { "id": "GB-COH-12691292", "name": "ESCHER SOFTWARE SERVICES UK LIMITED", "identifier": { "scheme": "GB-COH", "id": "12691292" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PWDM-5461-DNTM" } ], "address": { "streetAddress": "21 Sackville St Floor 3", "locality": "London", "postalCode": "W1S 3DN", "country": "GB", "countryName": "United Kingdom", "region": "UKI32" }, "roles": [ "tenderer" ], "details": { "url": "https://www.eschergroup.com/", "scale": "sme", "vcse": false } }, { "id": "GB-COH-04757301", "name": "Accenture (UK) Limited", "identifier": { "scheme": "GB-COH", "id": "04757301" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PYHC-2313-BXRY" } ], "address": { "streetAddress": "30 Fenchurch Street", "locality": "London", "postalCode": "EC3M 3BD", "country": "GB", "countryName": "United Kingdom", "region": "UKI31" }, "contactPoint": { "email": "UK.TenderMonitoring@accenture.com" }, "roles": [ "supplier", "tenderer" ], "details": { "url": "http://www.accenture.com.gb-en", "scale": "large", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false }, "control": { "description": "Accenture plc\nDirector - Reana Connelly - March 1977\nDirector - Mark Ellis - April 1978\nDirector - Malcolm Joseph Fernandes - March 1973\nDirector - Emma Louise Kendrew - December 1980\nDirector - Matthew James Prebble - May 1976\nDirector - Derek Boyd Simpson - December 1961 \nAll at 30 Fenchurch Street, London, EC3M 3BD" } }, { "id": "GB-PPON-PHTB-6691-VBBZ", "name": "OneView Commerce, Inc.", "identifier": { "scheme": "GB-PPON", "id": "PHTB-6691-VBBZ" }, "address": { "streetAddress": "350 Lincoln St, Suite 2400", "locality": "Hingham", "postalCode": "02043", "country": "US", "countryName": "United States", "region": "US" }, "contactPoint": { "email": "sales@oneviewcommerce.com" }, "roles": [ "supplier", "tenderer" ], "details": { "url": "http://www.oneviewcommerce.com", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false }, "control": { "description": "Accenture plc\nDirector - Reana Connelly - March 1977\nDirector - Mark Ellis - April 1978\nDirector - Malcolm Joseph Fernandes - March 1973\nDirector - Emma Louise Kendrew - December 1980\nDirector - Matthew James Prebble - May 1976\nDirector - Derek Boyd Simpson - December 1961 \nAll at 30 Fenchurch Street, London, EC3M 3BD" } } ], "buyer": { "id": "GB-COH-02154540", "name": "Post Office Limited" }, "tender": { "id": "ocds-h6vhtk-050efb", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "Horizon Replacement Services - Replacement Service Provider and COTS-EPOS-SaaS", "description": "Please note that the standstill period for Lot 2 of this procurement has been extended until 21 August 2026, therefore the earliest the contract can be signed will be 22 August 2026.\nPlease note that the standstill period for Lot 2 of this procurement has been extended until 29 July 2026, therefore the earliest the contract can be signed will be 30 July 2026.\nPlease note that the standstill period for Lot 2 of this procurement has been extended until 17 July 2026, therefore the earliest the contract can be signed will be 18 July 2026.\nPlease note that a new award decision was taken for Lot 2 of this procurement on 26 June 2026. The assessment summaries issued on 21 May 2026 have been revoked and replaced by revised assessment summaries issued on 26 June 2026. OneView Commerce, Inc. remains the successful supplier. A new standstill period for Lot 2 has commenced following publication of this updated notice. The earliest date on which the Lot 2 contract may be signed is 8 July 2026.\nPlease note that the standstill period for Lot 2 of this procurement has been extended until 26 June 2026, therefore the earliest the contract can be signed will be 27 June 2026.\nPlease note that the standstill period for Lot 2 of this procurement has been extended until 15th June 2026, therefore the earliest the contract can be signed will be the 16th June 2026.\nLot 1 - Replacement Service Provider - the replacement service provider will transition the service from the incumbent supplier, Fujitsu Services Limited (\"FSL\" or \"Fujitsu\"), on a Walk In Take Over (\"WITO\") basis, provide some optional service stabilisation upgrades and, longer term, transformation of Horizon and its related systems to Cloud based technologies.\nLot 2 - COTS-EPOS-SaaS - a fully supplier supported and maintained commercial off-the-shelf (\"COTS\") EPOS system, provided as software as a service (\"SaaS\"). The system must meet the Authority's specific requirements with minimal bespoke customisations. The Supplier will provide ongoing support, updates, and optimisation services. Physical deployment of technology to branches is not included.", "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "48110000", "description": "Point of sale (POS) software package" }, { "scheme": "CPV", "id": "48481000", "description": "Sales or marketing software package" }, { "scheme": "CPV", "id": "48810000", "description": "Information systems" }, { "scheme": "CPV", "id": "48820000", "description": "Servers" }, { "scheme": "CPV", "id": "48920000", "description": "Office automation software package" }, { "scheme": "CPV", "id": "48930000", "description": "Training and entertainment software package" }, { "scheme": "CPV", "id": "51110000", "description": "Installation services of electrical equipment" }, { "scheme": "CPV", "id": "51210000", "description": "Installation services of measuring equipment" }, { "scheme": "CPV", "id": "51610000", "description": "Installation services of computers and information-processing equipment" }, { "scheme": "CPV", "id": "51620000", "description": "Installation services of office equipment" }, { "scheme": "CPV", "id": "72210000", "description": "Programming services of packaged software products" }, { "scheme": "CPV", "id": "72220000", "description": "Systems and technical consultancy services" }, { "scheme": "CPV", "id": "72230000", "description": "Custom software development services" }, { "scheme": "CPV", "id": "72240000", "description": "Systems analysis and programming services" }, { "scheme": "CPV", "id": "72250000", "description": "System and support services" }, { "scheme": "CPV", "id": "72260000", "description": "Software-related services" }, { "scheme": "CPV", "id": "72500000", "description": "Computer-related services" }, { "scheme": "CPV", "id": "72610000", "description": "Computer support services" }, { "scheme": "CPV", "id": "72810000", "description": "Computer audit services" }, { "scheme": "CPV", "id": "72820000", "description": "Computer testing services" }, { "scheme": "CPV", "id": "72910000", "description": "Computer back-up services" }, { "scheme": "CPV", "id": "72920000", "description": "Computer catalogue conversion services" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "1" }, { "id": "2", "additionalClassifications": [ { "scheme": "CPV", "id": "48110000", "description": "Point of sale (POS) software package" }, { "scheme": "CPV", "id": "48481000", "description": "Sales or marketing software package" }, { "scheme": "CPV", "id": "48810000", "description": "Information systems" }, { "scheme": "CPV", "id": "48820000", "description": "Servers" }, { "scheme": "CPV", "id": "48920000", "description": "Office automation software package" }, { "scheme": "CPV", "id": "48930000", "description": "Training and entertainment software package" }, { "scheme": "CPV", "id": "51110000", "description": "Installation services of electrical equipment" }, { "scheme": "CPV", "id": "51210000", "description": "Installation services of measuring equipment" }, { "scheme": "CPV", "id": "51610000", "description": "Installation services of computers and information-processing equipment" }, { "scheme": "CPV", "id": "51620000", "description": "Installation services of office equipment" }, { "scheme": "CPV", "id": "72210000", "description": "Programming services of packaged software products" }, { "scheme": "CPV", "id": "72220000", "description": "Systems and technical consultancy services" }, { "scheme": "CPV", "id": "72230000", "description": "Custom software development services" }, { "scheme": "CPV", "id": "72240000", "description": "Systems analysis and programming services" }, { "scheme": "CPV", "id": "72250000", "description": "System and support services" }, { "scheme": "CPV", "id": "72260000", "description": "Software-related services" }, { "scheme": "CPV", "id": "72500000", "description": "Computer-related services" }, { "scheme": "CPV", "id": "72610000", "description": "Computer support services" }, { "scheme": "CPV", "id": "72810000", "description": "Computer audit services" }, { "scheme": "CPV", "id": "72820000", "description": "Computer testing services" }, { "scheme": "CPV", "id": "72910000", "description": "Computer back-up services" }, { "scheme": "CPV", "id": "72920000", "description": "Computer catalogue conversion services" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "2" } ], "value": { "amountGross": 492000000, "amount": 410000000, "currency": "GBP" }, "procurementMethodDetails": "Competitive flexible procedure", "mainProcurementCategory": "services", "aboveThreshold": true, "lots": [ { "id": "1", "contractPeriod": { "startDate": "2026-07-01T00:00:00+01:00", "endDate": "2031-06-30T23:59:59+01:00", "maxExtentDate": "2033-06-29T23:59:59+01:00" }, "status": "complete", "title": "Replacement Service Provider", "value": { "amountGross": 322800000, "amount": 269000000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "quality", "name": "Quality", "numbers": [ { "number": 65, "weight": "percentageExact" } ] }, { "type": "price", "name": "Commercial", "numbers": [ { "number": 25, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] } ] }, "selectionCriteria": { "criteria": [ { "type": "economic", "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "type": "technical", "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "description": "Bidders will be required to complete a Procurement Specific Questionnaire regarding its capacity, capability and experience and other key preconditions of participation. The responses to the PSQ will be evaluated and scored, and the scores then moderated. The highest scoring six bidders will qualify to receive the Initial Invitation to Tender (IIT). The PSQ document will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form.", "forReduction": true } ] }, "hasRenewal": true, "renewal": { "description": "Lot 1 will have an initial term of 5 years plus two optional 1-year extensions (to be exercised at POL's discretion). Schedule 2 of the draft contract provides for other extension options." }, "hasOptions": true, "options": { "description": "This is set out in Schedule 2 of the draft contract that deals with the optional outcomes. Schedule 2 of the draft contract will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." } }, { "id": "2", "title": "COTS-EPOS-SaaS Supplier", "status": "complete", "value": { "amountGross": 169200000, "amount": 141000000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "quality", "name": "Quality", "numbers": [ { "number": 65, "weight": "percentageExact" } ] }, { "type": "price", "name": "Commercial", "numbers": [ { "number": 25, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] } ] }, "selectionCriteria": { "criteria": [ { "type": "economic", "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "type": "technical", "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "description": "Bidders will be required to complete a Procurement Specific Questionnaire regarding its capacity, capability and experience and other key preconditions of participation.\nThe responses to the PSQ will be evaluated and scored, and the scores then moderated. The highest scoring six bidders will qualify to receive the Initial Invitation to Tender (IIT).\nThe PSQ document will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form.", "forReduction": true } ] }, "contractPeriod": { "startDate": "2026-07-01T00:00:00+01:00", "endDate": "2036-06-30T23:59:59+01:00", "maxExtentDate": "2038-06-30T23:59:59Z" }, "hasRenewal": true, "renewal": { "description": "Lot 2 will have an initial term of 10 years plus two optional 1-year extensions (to be exercised at POL's discretion).\nSchedule 2 of the draft contract provides for other extension options." }, "suitability": { "sme": true }, "hasOptions": true, "options": { "description": "This is set out in the requirements document that deal with the optional outcomes.\nThe requirements document will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." } } ], "communication": { "futureNoticeDate": "2025-06-30T23:59:59+01:00" }, "status": "complete", "amendments": [ { "id": "019798-2025", "description": "Updated Lot 1 Description." }, { "id": "042203-2025", "description": "Updated description of Lot 2. Description of possible extension." }, { "id": "047578-2025", "description": "Changes to Tender Notice and Associated Tender Documents (sections 24 and 31 of the Procurement Act 2023)\nThe Tender Notice has changed from that originally published to update the requirements for Lot 2.\nThe associated tender documents issued to Bidders following the initial publication of tender notice on 21 July 2025 and the completion of a non-disclosure agreement (NDA), ethical walls agreement (EWA) (where required) and a conflicts of interest form (CoIF) have also changed. \nA brief summary of those changes are:\n- Background document: further details of Lot 2 procurement.\n- Draft initial invitation to tender (IIT): refinement of Lot 1 award criteria and further details of Lot 2 award criteria.\n- The procurement-specific questionnaire, draft contract and other associated tender documents for Lot 2 will be made available to suppliers that complete the NDA, EWA and CoIF. Suppliers bidding for both Lot 1 and Lot 2 will need to complete separate NDAs, EWAs and CoIFs.\n- Consequential changes and corrections to the Lot 1 draft contract will be made following the issue of the Lot 2 draft contract." }, { "id": "050009-2025", "description": "Update to the Scope and Lot 2 Sections to clarify the AWS (or equivalent) requirement." } ], "procurementMethod": "selective", "procedure": { "features": "For this procurement, the Post Office Limited (POL) intends to award a public contract through a competitive flexible procedure in accordance with section 20(1) and (2)(b) of the Procurement Act 2023.\nThe public contracts under this procurement are awarded by reference to lots. The outcome could be one of the following:\n• separate bidders are awarded the contracts for:\nLot 1 Replacement Service Provider (comprising continuation of the current services through Walk In & Take Over from the incumbent where a new supplier is appointed, with optional services including stabilisation activities and transform operations where required by POL); and\nLot 2 COTS-EPOS-SaaS Supplier (comprising the provision and implementation (where required) of the COTS and EPOS solution, and ongoing run services); or\n• a single supplier could be awarded both Lots.\nThe following stages will be followed:\n1. Stage 1: Planned Procurement Notice - POL issued a Planned Procurement Notice on 8 May 2025\n2. Stage 2: Procurement Specific Questionnaire -\na. Issuing of a Tender Notice inviting bidders to submit a request to participate in the procedure.\nb. To request to participate, bidders must register with POL's e-Sourcing platform, Web 3, complete, sign and return the non-disclosure agreement (NDA), conflict of interest form (COIF) and ethical walls agreements (EWA) (where required for incumbent suppliers) sent to the bidder.\nBidder's must complete the Procurement Specific Questionnaire (PSQ) by no later than 21 August 2025 for Lot 1 and 12 September 2025 for Lot 2.\nThe PSQ and other associated tender documents and background documents will be made available to a bidder upon receipt of a properly completed NDA, EWA (where required) and COIF.\nIn addition, bidders must register with the central digital platform operated by the Cabinet Office (CDP) and upload the core supplier information.\nThey must also ensure that any associated person of the bidder and any proposed sub-contractor also registers with the CDP and uploads their core supplier information.\nTo request to participate in Lot 1, bidders must do so by returning completed PSQ (including confirmation of CDP registration and upload of core supplier information) by 12:00 BST on Thursday, 21 August 2025. For Lot 2, bidders must do so by 12:00 BST on Friday, 12 September 2025.\nc. All documents relating to this procurement, including all procurement documents, will be made available through POL's e-Sourcing platform, Web 3, the link for which can be found elsewhere in this notice. Bidders must return the NDA, COIF and, where required the EWA, to receive access to all associated tender documents. Suppliers bidding for both Lot 1 and Lot 2 will need to complete separate NDAs, EWAs and CoIFs\nd. The PSQ will be structured in such a way that potential providers can submit and be evaluated for the specific lot in which they are interested. The PSQ will address background information, economic standing, capability, capacity and experience, but will not require any pricing at this stage.\ne. The PSQ submissions will be evaluated and moderated against a set of criteria that test bidders' capacity, capability and experience. The six highest scoring bidders for each lot will be Invited to submit an Initial Tender as part of the Initial Tender Stage (ITS).\n3. Stage 3: Initial Tender Stage - At the ITS of the procurement, tenders will be assessed on how the Bidder's proposed solution will be delivered, how much it will cost and under what terms it will be supplied. There will be weightings applied to the qualitative and quantitative assessment criteria set out in the ITS documentation.\nAny tender submitted, at ITS, must be capable of acceptance without the need to engage in dialogue. Where an assessed tender meets the criteria set out in the ITS documentation, POL may determine that tender is the most advantageous tender (MAT), under section 19 of the Procurement Act 2024 and proceed to Stage 6: Contract Award with that Bidder. If POL does so, it will not conduct Stage 4 or Stage 5.\n4. Stage 4: Dialogue (optional) -\na. Where POL decides to continue to the dialogue stage, it intends to invite up to four bidders with the highest scoring Initial Tenders for each lot from the ITS to participate with POL in dialogue/negotiation.\nb. Dialogue/negotiation will be staggered with Lot 1 starting first and Lot 2 commencing prior to the Lot 1 dialogue completing.\n5. Stage 5: Invitation to Submit Final Tenders (ITSFT) -\na. Once dialogue completes, the bidders invited to dialogue will be Invited to Submit Final Tenders (ITSFT) against the refined requirements (solution, commercial and contractual) and the refined award criteria weightings that apply to this stage (which will be set out in the ITSFT).\nb. POL will evaluate and moderate the final tenders and assess which tenders offer the most advantageous tender (MAT).\n6. Stage 6: Contract Award - Following evaluation and moderation of the ITSFT responses, POL will identify the preferred bidder(s) and announce this in accordance with the Procurement Act 2023 and Procurement Regulations 2024, and work with those preferred bidders to finalise contracts.\nPOL proposes to rely on section 24 of the Procurement Act 2024 to refine the award criteria. It will rely on that section to potentially change the relative weighting of the award criteria following the dialogue/negotiation stage.\nPOL expects to require similar services after the expiry of the contract awarded under this procurement. However, it does not intend to carry out that subsequent procurement in reliance on the direct award justification in paragraph 8 of Schedule 5 to the Procurement Act 2023." }, "submissionTerms": { "electronicSubmissionPolicy": "allowed", "languages": [ "en" ] }, "expressionOfInterestDeadline": "2025-09-12T12:00:00+01:00", "awardPeriod": { "endDate": "2026-07-01T23:59:59+01:00" }, "coveredBy": [ "GPA" ], "submissionMethodDetails": "https://postoffice.wax-live.com/S2C/SignIn.aspx", "enquiryPeriod": { "endDate": "2025-09-09T12:00:00+01:00" }, "documents": [ { "id": "conflictOfInterest", "documentType": "conflictOfInterest", "description": "Not published" }, { "id": "L-1", "documentType": "biddingDocuments", "url": "https://postoffice.wax-live.com/S2C/SignIn.aspx" }, { "id": "future", "documentType": "biddingDocuments", "accessDetails": "Via Web 3 see above\nhttps://postoffice.wax-live.com/S2C/SignIn.aspx\nSelect 'Open Opportunities' and then click on the 'view details' button for the event titled 'AA1493a - Horizon Replacement Services Procurement - Request to Participate - Lot 2'" }, { "id": "041512-2025", "documentType": "tenderNotice", "noticeType": "UK4", "description": "Tender notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/041512-2025", "datePublished": "2025-07-21T10:12:19+01:00", "format": "text/html" }, { "id": "042203-2025", "documentType": "tenderNotice", "noticeType": "UK4", "description": "Tender notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/042203-2025", "datePublished": "2025-07-22T18:13:47+01:00", "format": "text/html" }, { "id": "047578-2025", "documentType": "tenderNotice", "noticeType": "UK4", "description": "Tender notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/047578-2025", "datePublished": "2025-08-11T11:20:51+01:00", "format": "text/html" }, { "id": "050009-2025", "documentType": "tenderNotice", "noticeType": "UK4", "description": "Tender notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/050009-2025", "datePublished": "2025-08-20T09:04:49+01:00", "format": "text/html" } ], "riskDetails": "In respect of both Lot 1 and Lot 2 contracts POL has identified the following risks, the occurrence of which could jeopardise the satisfactory performance of the awarded contracts, but because of their nature, cannot be addressed in the contracts as awarded, and so may require a substantial amendment to the contracts under paragraph 5 of Schedule 8 (materialisation of a known risk) to the Procurement Act 2023:\n• findings of the Post Office Horizon IT Inquiry (or any other public inquiry, or inquiry of a similar nature, into the operations of the Post Office or the Horizon system) (Inquiry) that require modification to the awarded contract to implement;\n• policy decisions made by HM Government, any regulator, or any other public body, whether or not in response to findings by an Inquiry, that require modification to the awarded contracts to implement;\n• the enactment or coming into force of legislation relating to the Post Office that requires modification to the awarded contracts to implement;\n• where the Lot 1 and Lot 2 contracts are awarded to separate suppliers, the failure of one supplier to perform its obligations under awarded contract where that failure affects the ability of the supplier under the other awarded contract to perform its obligations;\n• where the deployment of the Lot 2 solution by the Lot 1 supplier to the branch estate is delayed, disrupted to otherwise does not proceed according to plan due to complexities arising from the branch network;\n• where either the Lot 1 or Lot 2 supplier is unable to perform their obligations under their respective awarded contract due to complexities arising from the Horizon systems;\n• in respect of either the Lot 1 or Lot 2 contract, that the procurement for the contract for the other Lot is abandoned or significantly delayed;\nIn respect of the Lot 1 contract only:\n• there is a delay to the appointment of the Lot 2 supplier;\n• there is a delay in the design and build of the solution, or any part of it, provided under the Lot 2 contract; or\n• the Authority is unable to recruit sufficient in-house service integration and management capability, and requires additional support from the Lot 1 supplier.\nIn respect of the Lot 2 contract only:\nThere is a delay in implementation of the Lot 1, which results in a continued reliance on the incumbent supplier and the need for an extension to the contract or other change to ensure business continuity." }, "language": "en", "extensions": [ "https://standard.open-contracting.org/profiles/eu/latest/en/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_amendment_rationale_classifications_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_budget_breakdown_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_contract_completion_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_documentation_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_pagination_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_performance_failures_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_suitability_extension/master/extension.json", "https://raw.githubusercontent.com/portaledcahn/ocds_Links_extension/main/extension.json", "https://raw.githubusercontent.com/cabinetoffice/ocds_uk_extension/main/extension.json" ], "bids": { "details": [ { "id": "1", "status": "valid", "tenderers": [ { "id": "GB-COH-04757301", "name": "Accenture (UK) Limited" } ], "relatedLots": [ "1" ] }, { "id": "2", "status": "valid", "tenderers": [ { "id": "GB-PPON-PHTB-6691-VBBZ", "name": "OneView Commerce, Inc." } ], "relatedLots": [ "2" ] }, { "id": "3", "status": "valid", "tenderers": [ { "id": "GB-COH-00741598", "name": "IBM United Kingdom Limited" } ], "relatedLots": [ "1" ] }, { "id": "4", "status": "valid", "tenderers": [ { "id": "GB-COH-12691292", "name": "ESCHER SOFTWARE SERVICES UK LIMITED" } ], "relatedLots": [ "2" ] } ], "statistics": [ { "id": "1", "measure": "bids", "value": 2, "relatedLot": "1" }, { "id": "2", "measure": "bids", "value": 2, "relatedLot": "2" }, { "id": "3", "measure": "finalStageBids", "value": 2, "relatedLot": "1" }, { "id": "4", "measure": "smeFinalStageBids", "value": 0, "relatedLot": "1" }, { "id": "5", "measure": "vcseFinalStageBids", "value": 0, "relatedLot": "1" }, { "id": "6", "measure": "finalStageBids", "value": 2, "relatedLot": "2" }, { "id": "7", "measure": "smeFinalStageBids", "value": 2, "relatedLot": "2" }, { "id": "8", "measure": "vcseFinalStageBids", "value": 0, "relatedLot": "2" } ] }, "awards": [ { "id": "1", "title": "LOT 1 - Replacement Service Provider", "status": "active", "date": "2026-05-21T00:00:00+01:00", "value": { "amountGross": 322800000, "amount": 269000000, "currency": "GBP" }, "mainProcurementCategory": "services", "aboveThreshold": true, "suppliers": [ { "id": "GB-COH-04757301", "name": "Accenture (UK) Limited" } ], "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "48110000", "description": "Point of sale (POS) software package" }, { "scheme": "CPV", "id": "48481000", "description": "Sales or marketing software package" }, { "scheme": "CPV", "id": "48800000", "description": "Information systems and servers" }, { "scheme": "CPV", "id": "48920000", "description": "Office automation software package" }, { "scheme": "CPV", "id": "48930000", "description": "Training and entertainment software package" }, { "scheme": "CPV", "id": "51100000", "description": "Installation services of electrical and mechanical equipment" }, { "scheme": "CPV", "id": "51210000", "description": "Installation services of measuring equipment" }, { "scheme": "CPV", "id": "51600000", "description": "Installation services of computers and office equipment" }, { "scheme": "CPV", "id": "72200000", "description": "Software programming and consultancy services" }, { "scheme": "CPV", "id": "72500000", "description": "Computer-related services" }, { "scheme": "CPV", "id": "72610000", "description": "Computer support services" }, { "scheme": "CPV", "id": "72810000", "description": "Computer audit services" }, { "scheme": "CPV", "id": "72820000", "description": "Computer testing services" }, { "scheme": "CPV", "id": "72910000", "description": "Computer back-up services" }, { "scheme": "CPV", "id": "72920000", "description": "Computer catalogue conversion services" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "1" } ], "contractPeriod": { "startDate": "2026-06-03T00:00:00+01:00", "endDate": "2031-06-02T23:59:59+01:00", "maxExtentDate": "2033-06-02T23:59:59+01:00" }, "hasRenewal": true, "renewal": { "description": "The Authority may extend the contract up to two times at its discretion, and in each case for an additional year. \nThe contract may also be renewed where there remains work in progress at the end of the initial term, or either of the extension terms, and such renewal period shall equal the time required to allow the works in progress to be completed. \nThe Authority may commission services during a renewal period, in which case the renewal period shall further extend to accommodate those commissioned services as works in progress." }, "hasOptions": true, "options": { "description": "The contract includes scope for additional services to be obtained from the supplier. This includes optional services which can be triggered by the Authority, the initiation of projects over the term of the contract pursuant to work orders, and a request to quote process through which the Authority can request the supplier to quote for additional deliverables." }, "relatedLots": [ "1" ], "subcontracting": { "subcontracts": [ { "id": "1", "mainContractors": [ { "id": "GB-COH-04757301", "name": "Accenture (UK) Limited" } ], "description": "CBRE Managed Services Limited\n61 Southwark Street\nLondon\nSE1 0HL" } ] }, "documents": [ { "id": "046828-2026", "documentType": "awardNotice", "noticeType": "UK6", "description": "Contract award notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/046828-2026", "datePublished": "2026-05-21T10:10:22+01:00", "format": "text/html" }, { "id": "051833-2026", "documentType": "awardNotice", "noticeType": "UK6", "description": "Contract award notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/051833-2026", "datePublished": "2026-06-02T12:06:46+01:00", "format": "text/html" }, { "id": "055837-2026", "documentType": "awardNotice", "noticeType": "UK6", "description": "Contract award notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/055837-2026", "datePublished": "2026-06-12T15:53:31+01:00", "format": "text/html" }, { "id": "060263-2026", "documentType": "awardNotice", "noticeType": "UK6", "description": "Contract award notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/060263-2026", "datePublished": "2026-06-26T11:52:33+01:00", "format": "text/html" }, { "id": "062620-2026", "documentType": "awardNotice", "noticeType": "UK6", "description": "Contract award notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/062620-2026", "datePublished": "2026-07-03T10:01:35+01:00", "format": "text/html" }, { "id": "067370-2026", "documentType": "awardNotice", "noticeType": "UK6", "description": "Contract award notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/067370-2026", "datePublished": "2026-07-16T15:28:58+01:00", "format": "text/html" }, { "id": "071162-2026", "documentType": "awardNotice", "noticeType": "UK6", "description": "Contract award notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/071162-2026", "datePublished": "2026-07-28T12:06:51+01:00", "format": "text/html" } ], "assessmentSummariesDateSent": "2026-05-21T00:00:00+01:00", "milestones": [ { "id": "1", "type": "futureSignatureDate", "dueDate": "2026-06-03T23:59:59+01:00", "status": "scheduled" } ], "amendments": [ { "id": "055837-2026", "description": "Alterations are scope description for Lot 2 and standstill date and contract dates update for Lot 2" }, { "id": "060263-2026", "description": "Alterations are scope description for Lot 2 and standstill date and contract dates update for Lot 2" }, { "id": "062620-2026", "description": "Alterations are scope description for Lot 2" }, { "id": "067370-2026", "description": "Alterations are scope description, standstill period and contract dates for Lot 2" }, { "id": "071162-2026", "description": "Alterations are scope description, standstill period and contract dates for Lot 2" } ] }, { "id": "2", "title": "LOT 2 - COTS-EPOS-SaaS", "status": "pending", "date": "2026-06-26T00:00:00+01:00", "value": { "amountGross": 169200000, "amount": 141000000, "currency": "GBP" }, "mainProcurementCategory": "services", "aboveThreshold": true, "suppliers": [ { "id": "GB-PPON-PHTB-6691-VBBZ", "name": "OneView Commerce, Inc." } ], "items": [ { "id": "2", "additionalClassifications": [ { "scheme": "CPV", "id": "48110000", "description": "Point of sale (POS) software package" }, { "scheme": "CPV", "id": "48480000", "description": "Sales, marketing and business intelligence software package" }, { "scheme": "CPV", "id": "48800000", "description": "Information systems and servers" }, { "scheme": "CPV", "id": "48920000", "description": "Office automation software package" }, { "scheme": "CPV", "id": "48930000", "description": "Training and entertainment software package" }, { "scheme": "CPV", "id": "51110000", "description": "Installation services of electrical equipment" }, { "scheme": "CPV", "id": "51210000", "description": "Installation services of measuring equipment" }, { "scheme": "CPV", "id": "51600000", "description": "Installation services of computers and office equipment" }, { "scheme": "CPV", "id": "72200000", "description": "Software programming and consultancy services" }, { "scheme": "CPV", "id": "72300000", "description": "Data services" }, { "scheme": "CPV", "id": "72400000", "description": "Internet services" }, { "scheme": "CPV", "id": "72500000", "description": "Computer-related services" }, { "scheme": "CPV", "id": "72600000", "description": "Computer support and consultancy services" }, { "scheme": "CPV", "id": "72800000", "description": "Computer audit and testing services" }, { "scheme": "CPV", "id": "72900000", "description": "Computer back-up and catalogue conversion services" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "2" } ], "contractPeriod": { "startDate": "2026-08-22T00:00:00+01:00", "endDate": "2036-06-27T23:59:59+01:00", "maxExtentDate": "2038-06-27T23:59:59Z" }, "hasRenewal": true, "renewal": { "description": "The Authority may extend the contract up to two times at its discretion, and in each case for an additional year." }, "hasOptions": true, "options": { "description": "The contract includes scope for additional services to be obtained from the supplier. 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"055837-2026", "releaseDate": "2026-06-12T15:53:31+01:00", "releaseTag": [ "awardUpdate", "contractUpdate" ], "value": [ "supplier", "tenderer" ] } ], "details": { "url": [ { "releaseID": "046828-2026", "releaseDate": "2026-05-21T10:10:22+01:00", "releaseTag": [ "award", "contract" ], "value": "http://www.accenture.com.gb-en" } ], "scale": [ { "releaseID": "046828-2026", "releaseDate": "2026-05-21T10:10:22+01:00", "releaseTag": [ "award", "contract" ], "value": "large" } ], "vcse": [ { "releaseID": "046828-2026", "releaseDate": "2026-05-21T10:10:22+01:00", "releaseTag": [ "award", "contract" ], "value": false } ], "publicServiceMissionOrganization": [ { "releaseID": "046828-2026", "releaseDate": "2026-05-21T10:10:22+01:00", "releaseTag": [ "award", "contract" ], "value": false } ], "shelteredWorkshop": [ { "releaseID": "046828-2026", "releaseDate": "2026-05-21T10:10:22+01:00", "releaseTag": [ "award", "contract" ], "value": false } ] }, "control": { "description": [ { "releaseID": "046828-2026", "releaseDate": "2026-05-21T10:10:22+01:00", "releaseTag": [ "award", "contract" ], "value": "Accenture plc\nDirector - Reana Connelly - March 1977\nDirector - Mark Ellis - April 1978\nDirector - Malcolm Joseph Fernandes - March 1973\nDirector - Emma Louise Kendrew - December 1980\nDirector - Matthew James Prebble - May 1976\nDirector - Derek Boyd Simpson - December 1961 \nAll at 30 Fenchurch Street, London, EC3M 3BD" } ] } }, { "id": "GB-PPON-PHTB-6691-VBBZ", "name": [ { "releaseID": "046828-2026", "releaseDate": "2026-05-21T10:10:22+01:00", "releaseTag": [ "award", "contract" ], "value": "OneView Commerce, Inc." } ], "identifier": { "scheme": [ { "releaseID": "046828-2026", "releaseDate": "2026-05-21T10:10:22+01:00", "releaseTag": [ "award", "contract" ], "value": "GB-PPON" } ], "id": [ { "releaseID": "046828-2026", "releaseDate": "2026-05-21T10:10:22+01:00", "releaseTag": [ "award", "contract" ], "value": "PHTB-6691-VBBZ" } ] }, "address": { "streetAddress": [ { "releaseID": "046828-2026", "releaseDate": "2026-05-21T10:10:22+01:00", "releaseTag": [ "award", "contract" ], "value": "350 Lincoln St, Suite 2400" } ], "locality": [ { "releaseID": "046828-2026", "releaseDate": "2026-05-21T10:10:22+01:00", "releaseTag": [ "award", "contract" ], "value": "Hingham" } ], "postalCode": [ { "releaseID": "046828-2026", "releaseDate": "2026-05-21T10:10:22+01:00", "releaseTag": [ "award", "contract" ], "value": "02043" } ], "country": [ { "releaseID": "046828-2026", "releaseDate": "2026-05-21T10:10:22+01:00", "releaseTag": [ "award", "contract" ], "value": "US" } ], "countryName": [ { "releaseID": "046828-2026", "releaseDate": "2026-05-21T10:10:22+01:00", "releaseTag": [ "award", "contract" ], "value": "United States" } ], "region": [ { "releaseID": "046828-2026", "releaseDate": "2026-05-21T10:10:22+01:00", "releaseTag": [ "award", "contract" ], "value": "US" } ] }, "contactPoint": { "email": [ { "releaseID": "046828-2026", "releaseDate": "2026-05-21T10:10:22+01:00", "releaseTag": [ "award", "contract" ], "value": "sales@oneviewcommerce.com" } ] }, "roles": [ { "releaseID": "046828-2026", "releaseDate": "2026-05-21T10:10:22+01:00", "releaseTag": [ "award", "contract" ], "value": [ "supplier", "tenderer" ] } ], "details": { "url": [ { "releaseID": "046828-2026", "releaseDate": "2026-05-21T10:10:22+01:00", "releaseTag": [ "award", "contract" ], "value": "http://www.oneviewcommerce.com" } ], "scale": [ { "releaseID": "046828-2026", "releaseDate": "2026-05-21T10:10:22+01:00", "releaseTag": [ "award", "contract" ], "value": "sme" } ], "vcse": [ { "releaseID": "046828-2026", "releaseDate": "2026-05-21T10:10:22+01:00", "releaseTag": [ "award", "contract" ], "value": false } ], "publicServiceMissionOrganization": [ { "releaseID": "046828-2026", "releaseDate": "2026-05-21T10:10:22+01:00", "releaseTag": [ "award", "contract" ], "value": false } ], "shelteredWorkshop": [ { "releaseID": "046828-2026", "releaseDate": "2026-05-21T10:10:22+01:00", "releaseTag": [ "award", "contract" ], "value": false } ] }, "control": { "description": [ { "releaseID": "046828-2026", "releaseDate": "2026-05-21T10:10:22+01:00", "releaseTag": [ "award", "contract" ], "value": "Accenture plc\nDirector - Reana Connelly - March 1977\nDirector - Mark Ellis - April 1978\nDirector - Malcolm Joseph Fernandes - March 1973\nDirector - Emma Louise Kendrew - December 1980\nDirector - Matthew James Prebble - May 1976\nDirector - Derek Boyd Simpson - December 1961 \nAll at 30 Fenchurch Street, London, EC3M 3BD" } ] } } ], "buyer": { "id": [ { "releaseID": "019789-2025", "releaseDate": "2025-05-08T15:25:33+01:00", "releaseTag": [ "planning" ], "value": "GB-COH-02154540" } ], "name": [ { "releaseID": "019789-2025", "releaseDate": "2025-05-08T15:25:33+01:00", "releaseTag": [ "planning" ], "value": "Post Office Limited" } ] }, "tender": { "id": [ { "releaseID": "019789-2025", "releaseDate": "2025-05-08T15:25:33+01:00", "releaseTag": [ "planning" ], "value": "ocds-h6vhtk-050efb" } ], "legalBasis": { "id": [ { "releaseID": "019789-2025", "releaseDate": "2025-05-08T15:25:33+01:00", "releaseTag": [ "planning" ], "value": "2023/54" } ], "scheme": [ { "releaseID": "019789-2025", "releaseDate": "2025-05-08T15:25:33+01:00", "releaseTag": [ "planning" ], "value": "UKPGA" } ], "uri": [ { "releaseID": "019789-2025", "releaseDate": "2025-05-08T15:25:33+01:00", "releaseTag": [ "planning" ], "value": "https://www.legislation.gov.uk/ukpga/2023/54/contents" } ] }, "title": [ { "releaseID": "019789-2025", "releaseDate": "2025-05-08T15:25:33+01:00", "releaseTag": [ "planning" ], "value": "Multi-Sourcing of Horizon IT Services" }, { "releaseID": "041512-2025", "releaseDate": "2025-07-21T10:12:19+01:00", "releaseTag": [ "tender" ], "value": "Horizon Replacement Services" }, { "releaseID": "046828-2026", "releaseDate": "2026-05-21T10:10:22+01:00", "releaseTag": [ "award", "contract" ], "value": "Horizon Replacement Services - Replacement Service Provider and COTS-EPOS-SaaS" }, { "releaseID": "053142-2026", "releaseDate": "2026-06-05T09:50:17+01:00", "releaseTag": [ "award", "contract" ], "value": "Horizon Replacement Services - Replacement Service Provider" }, { "releaseID": "055837-2026", "releaseDate": "2026-06-12T15:53:31+01:00", "releaseTag": [ "awardUpdate", "contractUpdate" ], "value": "Horizon Replacement Services - Replacement Service Provider and COTS-EPOS-SaaS" } ], "description": [ { "releaseID": "019789-2025", "releaseDate": "2025-05-08T15:25:33+01:00", "releaseTag": [ "planning" ], "value": "This is a single Procurement consisting of two Lots:\nLot 1 - Datacentres Operations and Levels 3 and 4 Application Support and Management including transition and virtualisation to Cloud based technologies. Responsible for: \n- take over the existing Horizon Services (as detailed above) on a WITO basis (excluding network interconnections between data centres); \n- be responsible for maintaining and supporting IT infrastructure within the data centre; \n- manage bespoke applications and integrations;\n- stabilise the current Horizon Services; and\n- execute key transformations such as cloud migration. \nLot 2 COTS - EPOS - Transformation of POL's technology using COTS software. Responsible for:\n- cloud hosted and be a consumption and/or flexible based eCommerce service;\n- use event-driven microservice architecture using standards based integration (API) and industry recognised core service;\n- include a structured data layer or open standards integration to other COTS data platforms; and\n- be a modular service structure that includes:\ni.\tjourney engine;\nii.\tpoint of sale (POS), EPOS & mobile POS services; \niii.\tcustomer engagement & insights; \niv.\tretail and/or retail POS integration;\nv.\tcounter solutions; and\nvi.\toptions for pick up and drop off, and self-service kiosks." }, { "releaseID": "019798-2025", "releaseDate": "2025-05-08T15:35:13+01:00", "releaseTag": [ "planningUpdate" ], "value": "This is a single Procurement consisting of two Lots:\nLot 1 - Replacement Service Provider - Datacentres Operations and Levels 3 and 4 Application Support and Management including transition and virtualisation to Cloud based technologies. Responsible for:\n- take over the existing Horizon Services (as detailed above) on a WITO basis (excluding network interconnections between data centres);\n- be responsible for maintaining and supporting IT infrastructure within the data centre;\n- manage bespoke applications and integrations;\n- stabilise the current Horizon Services; and\n- execute key transformations such as cloud migration.\nLot 2 COTS - EPOS - Transformation of POL's technology using COTS software. Responsible for:\n- cloud hosted and be a consumption and/or flexible based eCommerce service;\n- use event-driven microservice architecture using standards based integration (API) and industry recognised core service;\n- include a structured data layer or open standards integration to other COTS data platforms; and\n- be a modular service structure that includes:\ni.\tjourney engine;\nii.\tpoint of sale (POS), EPOS & mobile POS services;\niii.\tcustomer engagement & insights;\niv.\tretail and/or retail POS integration;\nv.\tcounter solutions; and\nvi.\toptions for pick up and drop off, and self-service kiosks." }, { "releaseID": "019868-2025", "releaseDate": "2025-05-08T16:55:25+01:00", "releaseTag": [ "planning" ], "value": "The current service being provided to POL relies on a system known as \"Horizon\" to process all of its transactions with customers which includes numerous legacy systems and assets (\"Horizon Services\").\nThe suppliers will be required to take on delivery of relevant parts of the Horizon Services within the respective Lot scope and provide, in each case where relevant, transition and transformation services to modernise and streamline the Horizon Services." }, { "releaseID": "019874-2025", "releaseDate": "2025-05-08T17:03:49+01:00", "releaseTag": [ "planning" ], "value": "The current service being provided to POL relies on a system known as \"Horizon\" to process all of its transactions with customers which includes numerous legacy systems and assets (\"Horizon Services\").\nThe suppliers will be required to take on delivery of relevant parts of the Horizon Services within the respective Lot scope and provide, in each case where relevant, transition and transformation services to modernise and streamline the Horizon Services. \nThe Horizon Service applicable to Lot 1 Replacement Services Provider scope is currently comprised of:\n•\tthe management and execution of activities for all physical and digital infrastructure and all data within the datacentres used for the Horizon Service, including but not limited to:\ni.\tservers, databases, application management systems, storage devices, back-up systems, and associated processes; \nii.\tIn-scope Datacentre network hardware including switches, firewalls, tooling, operating systems, management systems, and other software; \niii.\tbatch scheduling; \niv.\tback-up and recovery; \nv.\tpatching and upgrades; \nvi.\tongoing infrastructure developments and associated release management as required by POL;\nvii.\tlifecycle management of certificates and licences relating to the operation of the system; \nviii.\tKey Transition and Transformation Outcomes:\n•\tMigration from the on-premise data centre to the Cloud, enabling modernised counter capabilities\n•\tEstablishment of a modern, cloud-native back office and channel platform\n•\tImplementation of a zero-trust security model and enhanced reporting capabilities\n•\tRedesign of the Route-to-Live process to align with the new cloud production environment\n•\tEnablement of omni-channel customer journeys\n•\tIntroduction of new ways of working to support incremental value delivery\n•\tCompletion of the Oracle 2x upgrade, significantly reducing technology risk\n•\tPost Office transitions to become the Platform Operator and Service Integrator\n•\tTarget Operating Model implemented to support ongoing operations\n•\tAdoption of a continuous improvement lifecycle for ongoing technology evolution; and\n•\tthe management and execution of activities for all applications and data used for the Horizon service including:\ni.\tthird and fourth line application support;\nii.\tongoing application development and associated release management;\niii.\tlifecycle management of certificates relating to the operation of the service; and\niv.\toperation of other application services.\nThe Lot 2 COTS - EPOS scope is set out further below (Description of the Procurement).\nDescription of the Procurement\nThis is a single Procurement consisting of two Lots:\n•\tLot 1 - Replacement Service Provider - Datacentres Operations and Levels 3 and 4 Application Support and Management including transition and virtualisation to Cloud based technologies.\n•\tLot 2 COTS - EPOS - Transformation of POL's technology using COTS software.\nLot 1 Replacement Services Provider\nLot 1 will require the supplier to: \n•\ttake over the existing Horizon Services (as detailed above) on a WITO basis (excluding network interconnections between data centres); \n•\tbe responsible for maintaining and supporting IT infrastructure within the data centre; \n•\tmanage bespoke applications and integrations;\n•\tstabilise the current Horizon Services; and\n•\texecute key transformations such as cloud migration. \nLot 1 will have an initial term of 5 years plus two optional 1-year extensions (to be exercised at POL's discretion). \nLot 2 Commercial-off-the shelf (COTS) electronic point of sale (EPOS) Software Provider\nLot 2 COTS - EPOS will require the supplier to transform POL's retail technology platform to meet evolving business, operational, and customer requirements which shall: \n•\tbe cloud hosted, and be a consumption and/or flexible based eCommerce service;\n•\tuse event-driven microservice architecture using standards based integration (API) and industry recognised core service;\n•\tinclude a structured data layer or open standards integration to other COTS data platforms; and\n•\tbe a modular service structure that includes:\ni.\tjourney engine;\nii.\tpoint of sale (POS), EPOS & mobile POS services; \niii.\tcustomer engagement & insights; \niv.\tretail and/or retail POS integration;\nv.\tcounter solutions; and\nvi.\toptions for pick up and drop off, and self-service kiosks. \nThe Lot 2 COTS - EPOS supplier shall additionally be required to:\n•\tassess and select appropriate EPOS COTS solutions tailored to POL's future needs;\n•\tensure compatibility with existing systems (where applicable) and enable future enhancements;\n•\tsupport implementation, including configuration, testing and rollout; \n•\tcomply with the target operating model implemented to support ongoing operations; and\n•\tprovide ongoing support, updates, and optimisation services.\nThe Lot 2 COTS - EPOS Supplier must be capable of delivering a modern, scalable, and future-ready solution for a term of 12 years." }, { "releaseID": "041512-2025", "releaseDate": "2025-07-21T10:12:19+01:00", "releaseTag": [ "tender" ], "value": "Background to the Procurement\nPOL in the Market\nPOL has a network of 11,500 Post Offices across the UK and provides a wide range of services to its customers. The vast majority of post offices are franchises - small businesses in their own right - however there are also smaller numbers of strategic partners and branches managed directly by Post Office Limited. The directly-managed branches are in the process of moving towards being operated by franchisees.\nThe services that POL offers include but are not limited to:\n•\tMails and Parcels;\n•\tCash and Banking;\n•\tBill Payments;\n•\tTravel Money;\n•\tGovernment Services (such as identity and passport services); and \n•\tStamps and other postal related products and services.\nDescription of the Service\nThe current service being provided to POL relies on a system known as \"Horizon\" to process all of its transactions with customers which includes numerous legacy systems and assets. POL wishes to appoint a supplier for Lot and a supplier for lot 2 to replace the existing Horizon system (\"Horizon Services\").\nThe contracts for the Horizon Services will be awarded by reference to two lots:\n•\tLot 1 - Replacement Service Provider - Datacentres Operations and Levels 3 and 4 Application Support and Management including transformation and stabilisation. To include service and system integration.\n•\tLot 2 COTS - EPOS - Transformation of POL's technology using COTS software and associated services.\nThe successful bidders will be required to take on delivery of relevant parts of the Horizon Replacement Services within the respective Lot scope and provide, in each case where relevant, transition and transformation services to modernise and streamline the Horizon Services. \nLot 1 Replacement Services Provider\nLot 1 will require the successful supplier to: \n•\ttake over the existing Horizon Services (as detailed above) on a WITO basis (excluding network interconnections between data centres); \n•\tprovide system and service integration of both Lots 1 and 2;\n•\tbe responsible for maintaining and supporting IT infrastructure within the data centre until it is decommissioned; \n•\tmanage bespoke applications and integrations with the Lot 2 product and other POL third parties where necessary;\n•\tstabilise the current Horizon Services; \n•\texecute key transformation activity where required by POL (is also an option under Lot 2); and\n•\tdeploy the Lot 2 solution into the branch estate.\nLot 1 will have an initial term of 5 years plus two optional 1-year extensions (to be exercised at POL's discretion). POL will also have a right to extend the contract beyond this should more time be required to complete transformation activity. \nLot 2 Commercial-off-the shelf (COTS) electronic point of sale (EPOS) Software Provider\nWherever possible POL intends to purchase COTS products to meet all its requirements rather than build in-house.\nThe Lot 2 COTS - EPOS Supplier must be capable of delivering a modern, scalable, and future-ready solution for a term of 12 years.\nLot 2 COTS - EPOS will require the successful supplier to transform POL's retail technology platform to meet evolving business, operational, and customer requirements which shall: \n•\tbe cloud hosted, and be a consumption and/or flexible based eCommerce service;\n•\tuse event-driven microservice architecture using standards based integration (API) and industry recognised core service;\n•\tinclude a structured data layer or open standards integration to other COTS data platforms; and\n•\tbe a modular service structure that includes but is not limited to:\n•\tjourney engine;\n•\tpoint of sale (POS), EPOS & mobile POS services; \n•\tcustomer engagement & insights; \n•\tretail and/or retail POS integration;\n•\tcounter solutions; and\n•\toptions for pick up and drop off, and self-service kiosks. \n•\tother functionality required for an end-to-end retail platform as set out in the Lot 2 requirements.\nThe Lot 2 COTS - EPOS successful supplier shall additionally be required to:\n•\tensure compatibility with existing systems and hardware (where applicable) and enable future enhancements;\n•\tsupport implementation, including configuration, testing and rollout; \n•\tcomply with the target operating model implemented to support ongoing operations; \n•\texecute key transformation activity where required by POL (is also an option under Lot 1); and\n•\tprovide ongoing support, updates, and optimisation services.\nLot 2 will have an initial term of 10 years plus two optional 1-year extensions (to be exercised at POL's discretion). POL will also have a right to extend the contract beyond this should more time be required to complete transformation activity. \nPOL: intends to issue the Lot 2 PSQ and further procurement documentation during August 2025." }, { "releaseID": "042203-2025", "releaseDate": "2025-07-22T18:13:47+01:00", "releaseTag": [ "tenderUpdate" ], "value": "Background to the Procurement\nPOL in the Market\nPOL has a network of 11,500 Post Offices across the UK and provides a wide range of services to its customers. The vast majority of post offices are franchises - small businesses in their own right - however there are also smaller numbers of strategic partners and branches managed directly by Post Office Limited. The directly-managed branches are in the process of moving towards being operated by franchisees.\nThe services that POL offers include but are not limited to:\n•\tMails and Parcels;\n•\tCash and Banking;\n•\tBill Payments;\n•\tTravel Money;\n•\tGovernment Services (such as identity and passport services); and\n•\tStamps and other postal related products and services.\nDescription of the Service\nThe current service being provided to POL relies on a system known as \"Horizon\" to process all of its transactions with customers which includes numerous legacy systems and assets. POL wishes to appoint a supplier for Lot and a supplier for lot 2 to replace the existing Horizon system (\"Horizon Services\").\nThe contracts for the Horizon Services will be awarded by reference to two lots:\n•\tLot 1 - Replacement Service Provider - Datacentres Operations and Levels 3 and 4 Application Support and Management including transformation and stabilisation. To include service and system integration.\n•\tLot 2 COTS - EPOS - Transformation of POL's technology using COTS software and associated services.\nThe successful bidders will be required to take on delivery of relevant parts of the Horizon Replacement Services within the respective Lot scope and provide, in each case where relevant, transition and transformation services to modernise and streamline the Horizon Services.\nLot 1 Replacement Services Provider\nLot 1 will require the successful supplier to:\n•\ttake over the existing Horizon Services (as detailed above) on a WITO basis (excluding network interconnections between data centres);\n•\tprovide system and service integration of both Lots 1 and 2;\n•\tbe responsible for maintaining and supporting IT infrastructure within the data centre until it is decommissioned;\n•\tmanage bespoke applications and integrations with the Lot 2 product and other POL third parties where necessary;\n•\tstabilise the current Horizon Services;\n•\texecute key transformation activity where required by POL (is also an option under Lot 2); and\n•\tdeploy the Lot 2 solution into the branch estate.\nLot 1 will have an initial term of 5 years plus two optional 1-year extensions (to be exercised at POL's discretion). POL will also have a right to extend the contract beyond this should more time be required to complete transformation activity.\nLot 2 Commercial-off-the shelf (COTS) electronic point of sale (EPOS) Software Provider\nWherever possible POL intends to purchase COTS products to meet all its requirements rather than build in-house.\nThe Lot 2 COTS - EPOS Supplier must be capable of delivering a modern, scalable, and future-ready solution for a term of 12 years.\nLot 2 COTS - EPOS will require the successful supplier to transform POL's retail technology platform to meet evolving business, operational, and customer requirements which shall:\n•\tbe cloud hosted, and be a consumption and/or flexible based eCommerce service;\n•\tuse event-driven microservice architecture using standards based integration (API) and industry recognised core service;\n•\tinclude a structured data layer or open standards integration to other COTS data platforms; and\n•\tbe a modular service structure that includes but is not limited to:\n•\tjourney engine;\n•\tpoint of sale (POS), EPOS & mobile POS services;\n•\tcustomer engagement & insights;\n•\tretail and/or retail POS integration;\n•\tcounter solutions; and\n•\toptions for pick up and drop off, and self-service kiosks.\n•\tother functionality required for an end-to-end retail platform as set out in the Lot 2 requirements.\nThe Lot 2 COTS - EPOS successful supplier shall additionally be required to:\n•\tensure compatibility with existing systems and hardware (where applicable) and enable future enhancements;\n•\tsupport implementation, including configuration, testing and rollout;\n•\tcomply with the target operating model implemented to support ongoing operations;\n•\texecute key transformation activity where required by POL (is also an option under Lot 1); and\n•\tprovide ongoing support, updates, and optimisation services.\nLot 2 will have an initial term of 10 years plus two optional 1-year extensions (to be exercised at POL's discretion). POL will also have a right to extend the contract beyond this should more time be required to complete transformation activity.\nPOL: intends to issue the Lot 2 PSQ and further procurement documentation during August 2025." }, { "releaseID": "047578-2025", "releaseDate": "2025-08-11T11:20:51+01:00", "releaseTag": [ "tenderUpdate" ], "value": "Post Office Limited (POL) in the Market\nPOL has a network of 11,500 Post Offices across the UK and provides a wide range of services to its customers. There are c.50,000 users. There are 9m customer sessions per week. \nThe vast majority of Post Offices are franchises - small businesses in their own right. However, there are also smaller numbers of strategic partners and branches managed directly by POL. The directly managed branches are in the process of moving towards being operated by franchisees.\nThe services that POL offers include but are not limited to:\n• Mails and parcels;\n• Cash and banking;\n• Bill payments;\n• Travel money;\n• Government services (such as identity and passport services); and\n• Stamps and other postal related products and services.\nDescription of the Service\nThe current service being provided to POL relies on a system known as \"Horizon\" to process all its transactions with customers, and includes numerous legacy systems and assets. POL wishes to appoint up to two suppliers to replace the existing Horizon system (\"Horizon Replacement Services\").\nThe contracts for the Horizon Replacement Services will be awarded by reference to two lots:\n• Lot 1 Replacement Service Provider - Datacentres Operations and Levels 3 and 4 Application Support and Management including transformation and stabilisation. To include service and system integration.\n• Lot 2 COTS-EPOS-SaaS - a fully supplier-hosted, supported and maintained commercial off-the-shelf (COTS) electronic point of sale (EPOS) system, provided as software as a service (SaaS).\nThe system must meet the Authority's specific requirements with minimal bespoke customisations. Supplier will provide level 2 and 3 support. \nThe successful bidders will be required to take on delivery of relevant parts of the Horizon Replacement Services within the respective Lot scope and provide, in each case where relevant, transition and transformation services to modernise, streamline and replace the Horizon Services.\nLot 1 Replacement Services Provider\nLot 1 will require the successful supplier to:\n• take over the existing Horizon Services (as detailed above) on a \"walk in and take over\" (WITO) basis (excluding network interconnections between data centres);\n• provide system and service integration of both Lots 1 and 2;\n• be responsible for maintaining and supporting IT infrastructure within the data centre until it is decommissioned;\n• manage bespoke applications and integrations with the Lot 2 product and other POL third parties where necessary;\n• stabilise the current Horizon Services;\n• execute key transformation activity where required by POL (is also an option under Lot 2); and\n• deploy the Lot 2 solution into the branch estate.\nLot 1 will have an initial term of 5 years plus two optional 1-year extensions (to be exercised at POL's discretion). POL will also have a right to extend the contract beyond this should more time be required to complete transformation activity.\nLot 2 COTS-EPOS-SaaS Supplier\nWherever possible POL intends to purchase COTS products to meet all of its requirements rather than build in-house.\nThe Lot 2 COTS-EPOS-SaaS Supplier must be capable of delivering a modern, scalable, and future-ready solution for a term of 12 years.\nLot 2 COTS-EPOS-SaaS Supplier will require the successful supplier to transform POL's retail technology platform to meet evolving business, operational, and customer requirements which shall:\n• be cloud hosted, in the supplier's AWS environment (or equivalent) and be a consumption and/or flexible based eCommerce service;\n• use event-driven microservice architecture using standards-based integration (API) and industry recognised core service;\n• include a structured data layer or open standards integration to other COTS data platforms; and\n• be a modular service structure that includes but is not limited to:\n• journey engine;\n• point of sale (POS), EPOS & mobile POS services;\n• customer engagement & insights;\n• retail and/or retail POS integration;\n• counter solutions; and\n• options for pick up and drop off, and self-service kiosks.\n• other functionality required for an end-to-end retail platform as set out in the Lot 2 requirements.\nLot 2 COTS-EPOS-SaaS Supplier shall additionally be required to:\n• ensure compatibility with existing systems and hardware (where applicable) and enable future enhancements; \n• support implementation/deployment to the branch network, including configuration, customisation (if required), testing and rollout;\n• comply with the target operating model implemented to support ongoing operations.\n• execute key capability uplifts where required by POL (is also an option under Lot 1);\n• provide ongoing maintenance and support, updates, and optimisation services;\n• interoperate and/or provide reconciliation tools, financial posting engines, local accounting solutions, pricing and billing solutions, product processing solutions;\n• ensure that POL is always able to control when it moves to new versions of the software and accept or reject the any additional functionality that does not impact the core components of the solution from new versions;\n• provide POL with the opportunity to participate in the development of the supplier's roadmap for future developments to the EPOS solution; and\n• collaborate with other partners in POL's eco-system.\nIn the Lot 2 contract, POL may serve a mobilisation notice within three years of the effective date. Following the commencement of mobilisation, the contract will have a term of 10 years. POL will have the option for two further one-year extensions. POL will also have a right to extend the contract beyond this should more time be required to complete transformation activity." }, { "releaseID": "050009-2025", "releaseDate": "2025-08-20T09:04:49+01:00", "releaseTag": [ "tenderUpdate" ], "value": "Post Office Limited (POL) in the Market\nPOL has a network of 11,500 Post Offices across the UK and provides a wide range of services to its customers. There are c.50,000 users. There are 9m customer sessions per week.\nThe vast majority of Post Offices are franchises - small businesses in their own right. However, there are also smaller numbers of strategic partners and branches managed directly by POL. The directly managed branches are in the process of moving towards being operated by franchisees.\nThe services that POL offers include but are not limited to:\n• Mails and parcels;\n• Cash and banking;\n• Bill payments;\n• Travel money;\n• Government services (such as identity and passport services); and\n• Stamps and other postal related products and services.\nDescription of the Service\nThe current service being provided to POL relies on a system known as \"Horizon\" to process all its transactions with customers, and includes numerous legacy systems and assets. POL wishes to appoint up to two suppliers to replace the existing Horizon system (\"Horizon Replacement Services\").\nThe contracts for the Horizon Replacement Services will be awarded by reference to two lots:\n• Lot 1 Replacement Service Provider - Datacentres Operations and Levels 3 and 4 Application Support and Management including transformation and stabilisation. To include service and system integration.\n• Lot 2 COTS-EPOS-SaaS - a fully supplier supported and maintained commercial off-the-shelf (COTS) electronic point of sale (EPOS) system, provided as software as a service (SaaS).\nThe system must meet the Authority's specific requirements with minimal bespoke customisations. Supplier will provide level 2 and 3 support.\nThe successful bidders will be required to take on delivery of relevant parts of the Horizon Replacement Services within the respective Lot scope and provide, in each case where relevant, transition and transformation services to modernise, streamline and replace the Horizon Services.\nLot 1 Replacement Services Provider\nLot 1 will require the successful supplier to:\n• take over the existing Horizon Services (as detailed above) on a \"walk in and take over\" (WITO) basis (excluding network interconnections between data centres);\n• provide system and service integration of both Lots 1 and 2;\n• be responsible for maintaining and supporting IT infrastructure within the data centre until it is decommissioned;\n• manage bespoke applications and integrations with the Lot 2 product and other POL third parties where necessary;\n• stabilise the current Horizon Services;\n• execute key transformation activity where required by POL (is also an option under Lot 2); and\n• deploy the Lot 2 solution into the branch estate.\nLot 1 will have an initial term of 5 years plus two optional 1-year extensions (to be exercised at POL's discretion). POL will also have a right to extend the contract beyond this should more time be required to complete transformation activity.\nLot 2 COTS-EPOS-SaaS Supplier\nWherever possible POL intends to purchase COTS products to meet all of its requirements rather than build in-house.\nThe Lot 2 COTS-EPOS-SaaS Supplier must be capable of delivering a modern, scalable, and future-ready solution for a term of 12 years.\nLot 2 COTS-EPOS-SaaS Supplier will require the successful supplier to transform POL's retail technology platform to meet evolving business, operational, and customer requirements which shall:\n• be cloud hosted, in an AWS environment (or equivalent) and be a consumption and/or flexible based eCommerce service;\n• use event-driven microservice architecture using standards-based integration (API) and industry recognised core service;\n• include a structured data layer or open standards integration to other COTS data platforms; and\n• be a modular service structure that includes but is not limited to:\n• journey engine;\n• point of sale (POS), EPOS & mobile POS services;\n• customer engagement & insights;\n• retail and/or retail POS integration;\n• counter solutions; and\n• options for pick up and drop off, and self-service kiosks.\n• other functionality required for an end-to-end retail platform as set out in the Lot 2 requirements.\nLot 2 COTS-EPOS-SaaS Supplier shall additionally be required to:\n• ensure compatibility with existing systems and hardware (where applicable) and enable future enhancements;\n• support implementation/deployment to the branch network, including configuration, customisation (if required), testing and rollout;\n• comply with the target operating model implemented to support ongoing operations.\n• execute key capability uplifts where required by POL (is also an option under Lot 1);\n• provide ongoing maintenance and support, updates, and optimisation services;\n• interoperate and/or provide reconciliation tools, financial posting engines, local accounting solutions, pricing and billing solutions, product processing solutions;\n• ensure that POL is always able to control when it moves to new versions of the software and accept or reject the any additional functionality that does not impact the core components of the solution from new versions;\n• provide POL with the opportunity to participate in the development of the supplier's roadmap for future developments to the EPOS solution; and\n• collaborate with other partners in POL's eco-system.\nIn the Lot 2 contract, POL may serve a mobilisation notice within three years of the effective date. Following the commencement of mobilisation, the contract will have a term of 10 years. POL will have the option for two further one-year extensions. POL will also have a right to extend the contract beyond this should more time be required to complete transformation activity." }, { "releaseID": "046828-2026", "releaseDate": "2026-05-21T10:10:22+01:00", "releaseTag": [ "award", "contract" ], "value": "Lot 1 - Replacement Service Provider - the replacement service provider will transition the service from the incumbent supplier, Fujitsu Services Limited (\"FSL\" or \"Fujitsu\"), on a Walk In Take Over (\"WITO\") basis, provide some optional service stabilisation upgrades and, longer term, transformation of Horizon and its related systems to Cloud based technologies.\nLot 2 - COTS-EPOS-SaaS - a fully supplier supported and maintained commercial off-the-shelf (\"COTS\") EPOS system, provided as software as a service (\"SaaS\"). The system must meet the Authority's specific requirements with minimal bespoke customisations. The Supplier will provide ongoing support, updates, and optimisation services. Physical deployment of technology to branches is not included." }, { "releaseID": "051833-2026", "releaseDate": "2026-06-02T12:06:46+01:00", "releaseTag": [ "awardUpdate", "contractUpdate" ], "value": "Please note that the standstill period for Lot 2 of this procurement has been extended until 15th June 2026, therefore the earliest the contract can be signed will be the 16th June 2026.\nLot 1 - Replacement Service Provider - the replacement service provider will transition the service from the incumbent supplier, Fujitsu Services Limited (\"FSL\" or \"Fujitsu\"), on a Walk In Take Over (\"WITO\") basis, provide some optional service stabilisation upgrades and, longer term, transformation of Horizon and its related systems to Cloud based technologies.\nLot 2 - COTS-EPOS-SaaS - a fully supplier supported and maintained commercial off-the-shelf (\"COTS\") EPOS system, provided as software as a service (\"SaaS\"). The system must meet the Authority's specific requirements with minimal bespoke customisations. The Supplier will provide ongoing support, updates, and optimisation services. Physical deployment of technology to branches is not included." }, { "releaseID": "053142-2026", "releaseDate": "2026-06-05T09:50:17+01:00", "releaseTag": [ "award", "contract" ], "value": "This UK 7 Contract Details Notice concerns the conclusion of the Lot 1 contract only. \nLot 1 - Replacement Service Provider - the replacement service provider will transition the service from the incumbent supplier, Fujitsu Services Limited (\"FSL\" or \"Fujitsu\"), on a Walk In Take Over (\"WITO\") basis, provide some optional service stabilisation upgrades and, longer term, transformation of Horizon and its related systems to Cloud based technologies.\nLot 2 - COTS-EPOS-SaaS - a fully supplier supported and maintained commercial off-the-shelf (\"COTS\") EPOS system, provided as software as a service (\"SaaS\"). The system must meet the Authority's specific requirements with minimal bespoke customisations. The Supplier will provide ongoing support, updates, and optimisation services. Physical deployment of technology to branches is not included." }, { "releaseID": "055837-2026", "releaseDate": "2026-06-12T15:53:31+01:00", "releaseTag": [ "awardUpdate", "contractUpdate" ], "value": "Please note that the standstill period for Lot 2 of this procurement has been extended until 26 June 2026, therefore the earliest the contract can be signed will be 27 June 2026.\nPlease note that the standstill period for Lot 2 of this procurement has been extended until 15th June 2026, therefore the earliest the contract can be signed will be the 16th June 2026.\nLot 1 - Replacement Service Provider - the replacement service provider will transition the service from the incumbent supplier, Fujitsu Services Limited (\"FSL\" or \"Fujitsu\"), on a Walk In Take Over (\"WITO\") basis, provide some optional service stabilisation upgrades and, longer term, transformation of Horizon and its related systems to Cloud based technologies.\nLot 2 - COTS-EPOS-SaaS - a fully supplier supported and maintained commercial off-the-shelf (\"COTS\") EPOS system, provided as software as a service (\"SaaS\"). The system must meet the Authority's specific requirements with minimal bespoke customisations. The Supplier will provide ongoing support, updates, and optimisation services. Physical deployment of technology to branches is not included." }, { "releaseID": "060263-2026", "releaseDate": "2026-06-26T11:52:33+01:00", "releaseTag": [ "awardUpdate", "contractUpdate" ], "value": "Please note that a new award decision was taken for Lot 2 of this procurement on 26 June 2026. The assessment summaries issued on 21 May 2026 have been revoked and replaced by revised assessment summaries issued on 26 June 2026. OneView Commerce, Inc. remains the successful supplier. A new standstill period for Lot 2 has commenced following publication of this updated notice. The earliest date on which the Lot 2 contract may be signed is 8 July 2026.\nPlease note that the standstill period for Lot 2 of this procurement has been extended until 26 June 2026, therefore the earliest the contract can be signed will be 27 June 2026.\nPlease note that the standstill period for Lot 2 of this procurement has been extended until 15th June 2026, therefore the earliest the contract can be signed will be the 16th June 2026.\nLot 1 - Replacement Service Provider - the replacement service provider will transition the service from the incumbent supplier, Fujitsu Services Limited (\"FSL\" or \"Fujitsu\"), on a Walk In Take Over (\"WITO\") basis, provide some optional service stabilisation upgrades and, longer term, transformation of Horizon and its related systems to Cloud based technologies.\nLot 2 - COTS-EPOS-SaaS - a fully supplier supported and maintained commercial off-the-shelf (\"COTS\") EPOS system, provided as software as a service (\"SaaS\"). The system must meet the Authority's specific requirements with minimal bespoke customisations. The Supplier will provide ongoing support, updates, and optimisation services. Physical deployment of technology to branches is not included." }, { "releaseID": "062620-2026", "releaseDate": "2026-07-03T10:01:35+01:00", "releaseTag": [ "awardUpdate", "contractUpdate" ], "value": "Please note that the standstill period for Lot 2 of this procurement has been extended until 17 July 2026, therefore the earliest the contract can be signed will be 18 July 2026.\nPlease note that a new award decision was taken for Lot 2 of this procurement on 26 June 2026. The assessment summaries issued on 21 May 2026 have been revoked and replaced by revised assessment summaries issued on 26 June 2026. OneView Commerce, Inc. remains the successful supplier. A new standstill period for Lot 2 has commenced following publication of this updated notice. The earliest date on which the Lot 2 contract may be signed is 8 July 2026.\nPlease note that the standstill period for Lot 2 of this procurement has been extended until 26 June 2026, therefore the earliest the contract can be signed will be 27 June 2026.\nPlease note that the standstill period for Lot 2 of this procurement has been extended until 15th June 2026, therefore the earliest the contract can be signed will be the 16th June 2026.\nLot 1 - Replacement Service Provider - the replacement service provider will transition the service from the incumbent supplier, Fujitsu Services Limited (\"FSL\" or \"Fujitsu\"), on a Walk In Take Over (\"WITO\") basis, provide some optional service stabilisation upgrades and, longer term, transformation of Horizon and its related systems to Cloud based technologies.\nLot 2 - COTS-EPOS-SaaS - a fully supplier supported and maintained commercial off-the-shelf (\"COTS\") EPOS system, provided as software as a service (\"SaaS\"). The system must meet the Authority's specific requirements with minimal bespoke customisations. The Supplier will provide ongoing support, updates, and optimisation services. Physical deployment of technology to branches is not included." }, { "releaseID": "067370-2026", "releaseDate": "2026-07-16T15:28:58+01:00", "releaseTag": [ "awardUpdate", "contractUpdate" ], "value": "Please note that the standstill period for Lot 2 of this procurement has been extended until 29 July 2026, therefore the earliest the contract can be signed will be 30 July 2026.\nPlease note that the standstill period for Lot 2 of this procurement has been extended until 17 July 2026, therefore the earliest the contract can be signed will be 18 July 2026.\nPlease note that a new award decision was taken for Lot 2 of this procurement on 26 June 2026. The assessment summaries issued on 21 May 2026 have been revoked and replaced by revised assessment summaries issued on 26 June 2026. OneView Commerce, Inc. remains the successful supplier. A new standstill period for Lot 2 has commenced following publication of this updated notice. The earliest date on which the Lot 2 contract may be signed is 8 July 2026.\nPlease note that the standstill period for Lot 2 of this procurement has been extended until 26 June 2026, therefore the earliest the contract can be signed will be 27 June 2026.\nPlease note that the standstill period for Lot 2 of this procurement has been extended until 15th June 2026, therefore the earliest the contract can be signed will be the 16th June 2026.\nLot 1 - Replacement Service Provider - the replacement service provider will transition the service from the incumbent supplier, Fujitsu Services Limited (\"FSL\" or \"Fujitsu\"), on a Walk In Take Over (\"WITO\") basis, provide some optional service stabilisation upgrades and, longer term, transformation of Horizon and its related systems to Cloud based technologies.\nLot 2 - COTS-EPOS-SaaS - a fully supplier supported and maintained commercial off-the-shelf (\"COTS\") EPOS system, provided as software as a service (\"SaaS\"). The system must meet the Authority's specific requirements with minimal bespoke customisations. The Supplier will provide ongoing support, updates, and optimisation services. Physical deployment of technology to branches is not included." }, { "releaseID": "071162-2026", "releaseDate": "2026-07-28T12:06:51+01:00", "releaseTag": [ "awardUpdate", "contractUpdate" ], "value": "Please note that the standstill period for Lot 2 of this procurement has been extended until 21 August 2026, therefore the earliest the contract can be signed will be 22 August 2026.\nPlease note that the standstill period for Lot 2 of this procurement has been extended until 29 July 2026, therefore the earliest the contract can be signed will be 30 July 2026.\nPlease note that the standstill period for Lot 2 of this procurement has been extended until 17 July 2026, therefore the earliest the contract can be signed will be 18 July 2026.\nPlease note that a new award decision was taken for Lot 2 of this procurement on 26 June 2026. The assessment summaries issued on 21 May 2026 have been revoked and replaced by revised assessment summaries issued on 26 June 2026. OneView Commerce, Inc. remains the successful supplier. A new standstill period for Lot 2 has commenced following publication of this updated notice. The earliest date on which the Lot 2 contract may be signed is 8 July 2026.\nPlease note that the standstill period for Lot 2 of this procurement has been extended until 26 June 2026, therefore the earliest the contract can be signed will be 27 June 2026.\nPlease note that the standstill period for Lot 2 of this procurement has been extended until 15th June 2026, therefore the earliest the contract can be signed will be the 16th June 2026.\nLot 1 - Replacement Service Provider - the replacement service provider will transition the service from the incumbent supplier, Fujitsu Services Limited (\"FSL\" or \"Fujitsu\"), on a Walk In Take Over (\"WITO\") basis, provide some optional service stabilisation upgrades and, longer term, transformation of Horizon and its related systems to Cloud based technologies.\nLot 2 - COTS-EPOS-SaaS - a fully supplier supported and maintained commercial off-the-shelf (\"COTS\") EPOS system, provided as software as a service (\"SaaS\"). The system must meet the Authority's specific requirements with minimal bespoke customisations. The Supplier will provide ongoing support, updates, and optimisation services. Physical deployment of technology to branches is not included." } ], "items": [ { "id": "1", "additionalClassifications": [ { "releaseID": "019789-2025", "releaseDate": "2025-05-08T15:25:33+01:00", "releaseTag": [ "planning" ], "value": [ { "scheme": "CPV", "id": "72000000", "description": "IT services: consulting, software development, Internet and support" } ] }, { "releaseID": "041512-2025", "releaseDate": "2025-07-21T10:12:19+01:00", "releaseTag": [ "tender" ], "value": [ { "scheme": "CPV", "id": "48110000", "description": "Point of sale (POS) software package" }, { "scheme": "CPV", "id": "48481000", "description": "Sales or marketing software package" }, { "scheme": "CPV", "id": "48810000", "description": "Information systems" }, { "scheme": "CPV", "id": "48820000", "description": "Servers" }, { "scheme": "CPV", "id": "48920000", "description": "Office automation software package" }, { "scheme": "CPV", "id": "48930000", "description": "Training and entertainment software package" }, { "scheme": "CPV", "id": "51110000", "description": "Installation services of electrical equipment" }, { "scheme": "CPV", "id": "51210000", "description": "Installation services of measuring equipment" }, { "scheme": "CPV", "id": "51610000", "description": "Installation services of computers and information-processing equipment" }, { "scheme": "CPV", "id": "51620000", "description": "Installation services of office equipment" }, { "scheme": "CPV", "id": "72210000", "description": "Programming services of packaged software products" }, { "scheme": "CPV", "id": "72220000", "description": "Systems and technical consultancy services" }, { "scheme": "CPV", "id": "72230000", "description": "Custom software development services" }, { "scheme": "CPV", "id": "72240000", "description": "Systems analysis and programming services" }, { "scheme": "CPV", "id": "72250000", "description": "System and support services" }, { "scheme": "CPV", "id": "72260000", "description": "Software-related services" }, { "scheme": "CPV", "id": "72500000", "description": "Computer-related services" }, { "scheme": "CPV", "id": "72610000", "description": "Computer support services" }, { "scheme": "CPV", "id": "72810000", "description": "Computer audit services" }, { "scheme": "CPV", "id": "72820000", "description": "Computer testing services" }, { "scheme": "CPV", "id": "72910000", "description": "Computer back-up services" }, { "scheme": "CPV", "id": "72920000", "description": "Computer catalogue conversion services" } ] } ], "deliveryAddresses": [ { "region": [ { "releaseID": "019789-2025", "releaseDate": "2025-05-08T15:25:33+01:00", "releaseTag": [ "planning" ], "value": "UK" } ], "country": [ { "releaseID": "019789-2025", "releaseDate": "2025-05-08T15:25:33+01:00", "releaseTag": [ "planning" ], "value": "GB" } ], "countryName": [ { "releaseID": "019789-2025", "releaseDate": "2025-05-08T15:25:33+01:00", "releaseTag": [ "planning" ], "value": "United Kingdom" } ] }, { "region": [ { "releaseID": "019798-2025", "releaseDate": "2025-05-08T15:35:13+01:00", "releaseTag": [ "planningUpdate" ], "value": "UK" } ], "country": [ { "releaseID": "019798-2025", "releaseDate": "2025-05-08T15:35:13+01:00", "releaseTag": [ "planningUpdate" ], "value": "GB" } ], "countryName": [ { "releaseID": "019798-2025", "releaseDate": "2025-05-08T15:35:13+01:00", "releaseTag": [ "planningUpdate" ], "value": "United Kingdom" } ] }, { "region": [ { "releaseID": "019868-2025", "releaseDate": "2025-05-08T16:55:25+01:00", "releaseTag": [ "planning" ], "value": "UK" } ], "country": [ { "releaseID": "019868-2025", "releaseDate": "2025-05-08T16:55:25+01:00", "releaseTag": [ "planning" ], "value": "GB" } ], "countryName": [ { "releaseID": "019868-2025", "releaseDate": "2025-05-08T16:55:25+01:00", "releaseTag": [ "planning" ], "value": "United Kingdom" } ] }, { "region": [ { "releaseID": "019874-2025", "releaseDate": "2025-05-08T17:03:49+01:00", "releaseTag": [ "planning" ], "value": "UK" } ], "country": [ { "releaseID": "019874-2025", "releaseDate": "2025-05-08T17:03:49+01:00", "releaseTag": [ "planning" ], "value": "GB" } ], "countryName": [ { "releaseID": "019874-2025", "releaseDate": "2025-05-08T17:03:49+01:00", "releaseTag": [ "planning" ], "value": "United Kingdom" } ] }, { "region": [ { "releaseID": "041512-2025", "releaseDate": "2025-07-21T10:12:19+01:00", "releaseTag": [ "tender" ], "value": "UK" } ], "country": [ { "releaseID": "041512-2025", "releaseDate": "2025-07-21T10:12:19+01:00", "releaseTag": [ "tender" ], "value": "GB" } ], "countryName": [ { "releaseID": "041512-2025", "releaseDate": "2025-07-21T10:12:19+01:00", "releaseTag": [ "tender" ], "value": "United Kingdom" } ] }, { "region": [ { "releaseID": "042203-2025", "releaseDate": "2025-07-22T18:13:47+01:00", "releaseTag": [ "tenderUpdate" ], "value": "UK" } ], "country": [ { "releaseID": "042203-2025", "releaseDate": "2025-07-22T18:13:47+01:00", "releaseTag": [ "tenderUpdate" ], "value": "GB" } ], "countryName": [ { "releaseID": "042203-2025", "releaseDate": "2025-07-22T18:13:47+01:00", "releaseTag": [ "tenderUpdate" ], "value": "United Kingdom" } ] }, { "region": [ { "releaseID": "047578-2025", "releaseDate": "2025-08-11T11:20:51+01:00", "releaseTag": [ "tenderUpdate" ], "value": "UK" } ], "country": [ { "releaseID": "047578-2025", "releaseDate": "2025-08-11T11:20:51+01:00", "releaseTag": [ "tenderUpdate" ], "value": "GB" } ], "countryName": [ { "releaseID": "047578-2025", "releaseDate": "2025-08-11T11:20:51+01:00", "releaseTag": [ "tenderUpdate" ], "value": "United Kingdom" } ] }, { "region": [ { "releaseID": "050009-2025", "releaseDate": "2025-08-20T09:04:49+01:00", "releaseTag": [ "tenderUpdate" ], "value": "UK" } ], "country": [ { "releaseID": "050009-2025", "releaseDate": "2025-08-20T09:04:49+01:00", "releaseTag": [ "tenderUpdate" ], "value": "GB" } ], "countryName": [ { "releaseID": "050009-2025", "releaseDate": "2025-08-20T09:04:49+01:00", "releaseTag": [ "tenderUpdate" ], "value": "United Kingdom" } ] } ], "relatedLot": [ { "releaseID": "019789-2025", "releaseDate": "2025-05-08T15:25:33+01:00", "releaseTag": [ "planning" ], "value": "1" } ] }, { "id": "2", "additionalClassifications": [ { "releaseID": "019874-2025", "releaseDate": "2025-05-08T17:03:49+01:00", "releaseTag": [ "planning" ], "value": [ { "scheme": "CPV", "id": "72000000", "description": "IT services: consulting, software development, Internet and support" } ] }, { "releaseID": "041512-2025", "releaseDate": "2025-07-21T10:12:19+01:00", "releaseTag": [ "tender" ], "value": [ { "scheme": "CPV", "id": "48110000", "description": "Point of sale (POS) software package" }, { "scheme": "CPV", "id": "48481000", "description": "Sales or marketing software package" }, { "scheme": "CPV", "id": "48810000", "description": "Information systems" }, { "scheme": "CPV", "id": "48820000", "description": "Servers" }, { "scheme": "CPV", "id": "48920000", "description": "Office automation software package" }, { "scheme": "CPV", "id": "48930000", "description": "Training and entertainment software package" }, { "scheme": "CPV", "id": "51110000", "description": "Installation services of electrical equipment" }, { "scheme": "CPV", "id": "51210000", "description": "Installation services of measuring equipment" }, { "scheme": "CPV", "id": "51610000", "description": "Installation services of computers and information-processing equipment" }, { "scheme": "CPV", "id": "51620000", "description": "Installation services of office equipment" }, { "scheme": "CPV", "id": "72210000", "description": "Programming services of packaged software products" }, { "scheme": "CPV", "id": "72220000", "description": "Systems and technical consultancy services" }, { "scheme": "CPV", "id": "72230000", "description": "Custom software development services" }, { "scheme": "CPV", "id": "72240000", "description": "Systems analysis and programming services" }, { "scheme": "CPV", "id": "72250000", "description": "System and support services" }, { "scheme": "CPV", "id": "72260000", "description": "Software-related services" }, { "scheme": "CPV", "id": "72500000", "description": "Computer-related services" }, { "scheme": "CPV", "id": "72610000", "description": "Computer support services" }, { "scheme": "CPV", "id": "72810000", "description": "Computer audit services" }, { "scheme": "CPV", "id": "72820000", "description": "Computer testing services" }, { "scheme": "CPV", "id": "72910000", "description": "Computer back-up services" }, { "scheme": "CPV", "id": "72920000", "description": "Computer catalogue conversion services" } ] } ], "deliveryAddresses": [ { "region": [ { "releaseID": "019874-2025", "releaseDate": "2025-05-08T17:03:49+01:00", "releaseTag": [ "planning" ], "value": "UK" } ], "country": [ { "releaseID": "019874-2025", "releaseDate": "2025-05-08T17:03:49+01:00", "releaseTag": [ "planning" ], "value": "GB" } ], "countryName": [ { "releaseID": "019874-2025", "releaseDate": "2025-05-08T17:03:49+01:00", "releaseTag": [ "planning" ], "value": "United Kingdom" } ] }, { "region": [ { "releaseID": "041512-2025", "releaseDate": "2025-07-21T10:12:19+01:00", "releaseTag": [ "tender" ], "value": "UK" } ], "country": [ { "releaseID": "041512-2025", "releaseDate": "2025-07-21T10:12:19+01:00", "releaseTag": [ "tender" ], "value": "GB" } ], "countryName": [ { "releaseID": "041512-2025", "releaseDate": "2025-07-21T10:12:19+01:00", "releaseTag": [ "tender" ], "value": "United Kingdom" } ] }, { "region": [ { "releaseID": "042203-2025", "releaseDate": "2025-07-22T18:13:47+01:00", "releaseTag": [ "tenderUpdate" ], "value": "UK" } ], "country": [ { "releaseID": "042203-2025", "releaseDate": "2025-07-22T18:13:47+01:00", "releaseTag": [ "tenderUpdate" ], "value": "GB" } ], "countryName": [ { "releaseID": "042203-2025", "releaseDate": "2025-07-22T18:13:47+01:00", "releaseTag": [ "tenderUpdate" ], "value": "United Kingdom" } ] }, { "region": [ { "releaseID": "047578-2025", "releaseDate": "2025-08-11T11:20:51+01:00", "releaseTag": [ "tenderUpdate" ], "value": "UK" } ], "country": [ { "releaseID": "047578-2025", "releaseDate": "2025-08-11T11:20:51+01:00", "releaseTag": [ "tenderUpdate" ], "value": "GB" } ], "countryName": [ { "releaseID": "047578-2025", "releaseDate": "2025-08-11T11:20:51+01:00", "releaseTag": [ "tenderUpdate" ], "value": "United Kingdom" } ] }, { "region": [ { "releaseID": "050009-2025", "releaseDate": "2025-08-20T09:04:49+01:00", "releaseTag": [ "tenderUpdate" ], "value": "UK" } ], "country": [ { "releaseID": "050009-2025", "releaseDate": "2025-08-20T09:04:49+01:00", "releaseTag": [ "tenderUpdate" ], "value": "GB" } ], "countryName": [ { "releaseID": "050009-2025", "releaseDate": "2025-08-20T09:04:49+01:00", "releaseTag": [ "tenderUpdate" ], "value": "United Kingdom" } ] } ], "relatedLot": [ { "releaseID": "019874-2025", "releaseDate": "2025-05-08T17:03:49+01:00", "releaseTag": [ "planning" ], "value": "2" } ] } ], "value": { "amountGross": [ { "releaseID": "019789-2025", "releaseDate": "2025-05-08T15:25:33+01:00", "releaseTag": [ "planning" ], "value": 492000000 } ], "amount": [ { "releaseID": "019789-2025", "releaseDate": "2025-05-08T15:25:33+01:00", "releaseTag": [ "planning" ], "value": 410000000 } ], "currency": [ { "releaseID": "019789-2025", "releaseDate": "2025-05-08T15:25:33+01:00", "releaseTag": [ "planning" ], "value": "GBP" } ] }, "procurementMethodDetails": [ { "releaseID": "019789-2025", "releaseDate": "2025-05-08T15:25:33+01:00", "releaseTag": [ "planning" ], "value": "Competitive flexible procedure" } ], "mainProcurementCategory": [ { "releaseID": "019789-2025", "releaseDate": "2025-05-08T15:25:33+01:00", "releaseTag": [ "planning" ], "value": "services" } ], "aboveThreshold": [ { "releaseID": "019789-2025", "releaseDate": "2025-05-08T15:25:33+01:00", "releaseTag": [ "planning" ], "value": true } ], "lots": [ { "id": "1", "contractPeriod": { "startDate": [ { "releaseID": "019789-2025", "releaseDate": "2025-05-08T15:25:33+01:00", "releaseTag": [ "planning" ], "value": "2026-06-05T00:00:00+01:00" }, { "releaseID": "041512-2025", "releaseDate": "2025-07-21T10:12:19+01:00", "releaseTag": [ "tender" ], "value": "2026-07-01T00:00:00+01:00" } ], "endDate": [ { "releaseID": "019789-2025", "releaseDate": "2025-05-08T15:25:33+01:00", "releaseTag": [ "planning" ], "value": "2031-06-04T23:59:59+01:00" }, { "releaseID": "041512-2025", "releaseDate": "2025-07-21T10:12:19+01:00", "releaseTag": [ "tender" ], "value": "2031-06-30T23:59:59+01:00" } ], "maxExtentDate": [ { "releaseID": "019874-2025", "releaseDate": "2025-05-08T17:03:49+01:00", "releaseTag": [ "planning" ], "value": "2033-06-04T23:59:59+01:00" }, { "releaseID": "041512-2025", "releaseDate": "2025-07-21T10:12:19+01:00", "releaseTag": [ "tender" ], "value": "2033-06-29T23:59:59+01:00" } ] }, "status": [ { "releaseID": "019789-2025", "releaseDate": "2025-05-08T15:25:33+01:00", "releaseTag": [ "planning" ], "value": "planned" }, { "releaseID": "041512-2025", "releaseDate": "2025-07-21T10:12:19+01:00", "releaseTag": [ "tender" ], "value": "active" }, { "releaseID": "046828-2026", "releaseDate": "2026-05-21T10:10:22+01:00", "releaseTag": [ "award", "contract" ], "value": "complete" } ], "title": [ { "releaseID": "019874-2025", "releaseDate": "2025-05-08T17:03:49+01:00", "releaseTag": [ "planning" ], "value": "Replacement Service Provider" } ], "description": [ { "releaseID": "019874-2025", "releaseDate": "2025-05-08T17:03:49+01:00", "releaseTag": [ "planning" ], "value": "Replacement Service Provider (comprising Walk In & Take Over from the incumbent rapidly, virtualise & transition to cloud, transform operations); \n•\tthe management and execution of activities for all physical and digital infrastructure and all data within the datacentres used for the Horizon Service, including but not limited to:\ni.\tservers, databases, application management systems, storage devices, back-up systems, and associated processes; \nii.\tIn-scope Datacentre network hardware including switches, firewalls, tooling, operating systems, management systems, and other software; \niii.\tbatch scheduling; \niv.\tback-up and recovery; \nv.\tpatching and upgrades; \nvi.\tongoing infrastructure developments and associated release management as required by POL;\nvii.\tlifecycle management of certificates and licences relating to the operation of the system; \nviii.\tKey Transition and Transformation Outcomes:\n•\tMigration from the on-premise data centre to the Cloud, enabling modernised counter capabilities\n•\tEstablishment of a modern, cloud-native back office and channel platform\n•\tImplementation of a zero-trust security model and enhanced reporting capabilities\n•\tRedesign of the Route-to-Live process to align with the new cloud production environment\n•\tEnablement of omni-channel customer journeys\n•\tIntroduction of new ways of working to support incremental value delivery\n•\tCompletion of the Oracle 2x upgrade, significantly reducing technology risk\n•\tPost Office transitions to become the Platform Operator and Service Integrator\n•\tTarget Operating Model implemented to support ongoing operations\n•\tAdoption of a continuous improvement lifecycle for ongoing technology evolution; and\n•\tthe management and execution of activities for all applications and data used for the Horizon service including:\ni.\tthird and fourth line application support;\nii.\tongoing application development and associated release management;\niii.\tlifecycle management of certificates relating to the operation of the service; and\niv.\toperation of other application services." }, { "releaseID": "041512-2025", "releaseDate": "2025-07-21T10:12:19+01:00", "releaseTag": [ "tender" ], "value": "Lot 1 will require the supplier to: \n•\ttake over the existing Horizon Services (as detailed above) on a WITO basis (excluding network interconnections between data centres); \n•\tbe responsible for maintaining and supporting IT infrastructure within the data centre; \n•\tmanage bespoke applications and integrations;\n•\tstabilise the current Horizon Services; and\n•\texecute key transformations such as cloud migration as required. \nLot 1 will have an initial term of 5 years plus two optional 1-year extensions (to be exercised at POL's discretion)." }, { "releaseID": "042203-2025", "releaseDate": "2025-07-22T18:13:47+01:00", "releaseTag": [ "tenderUpdate" ], "value": "Lot 1 will require the supplier to:\n•\ttake over the existing Horizon Services (as detailed above) on a WITO basis (excluding network interconnections between data centres);\n•\tbe responsible for maintaining and supporting IT infrastructure within the data centre;\n•\tmanage bespoke applications and integrations;\n•\tstabilise the current Horizon Services; and\n•\texecute key transformations such as cloud migration as required.\nLot 1 will have an initial term of 5 years plus two optional 1-year extensions (to be exercised at POL's discretion)." }, { "releaseID": "047578-2025", "releaseDate": "2025-08-11T11:20:51+01:00", "releaseTag": [ "tenderUpdate" ], "value": "Lot 1 will require the supplier to:\n• take over the existing Horizon Services (as detailed above) on a WITO basis (excluding network interconnections between data centres);\n• be responsible for maintaining and supporting IT infrastructure within the data centre;\n• manage bespoke applications and integrations;\n• stabilise the current Horizon Services; and\n• execute key transformations such as cloud migration as required.\nLot 1 will have an initial term of 5 years plus two optional 1-year extensions (to be exercised at POL's discretion)." }, { "releaseID": "046828-2026", "releaseDate": "2026-05-21T10:10:22+01:00", "releaseTag": [ "award", "contract" ], "value": null } ], "value": { "amountGross": [ { "releaseID": "019874-2025", "releaseDate": "2025-05-08T17:03:49+01:00", "releaseTag": [ "planning" ], "value": 322800000 } ], "amount": [ { "releaseID": "019874-2025", "releaseDate": "2025-05-08T17:03:49+01:00", "releaseTag": [ "planning" ], "value": 269000000 } ], "currency": [ { "releaseID": "019874-2025", "releaseDate": "2025-05-08T17:03:49+01:00", "releaseTag": [ "planning" ], "value": "GBP" } ] }, "awardCriteria": { "criteria": [ { "releaseID": "019874-2025", "releaseDate": "2025-05-08T17:03:49+01:00", "releaseTag": [ "planning" ], "value": [ { "type": "price", "name": "Commercial", "description": "30% of the total marks available is allocated to the commercial element of the tender.", "numbers": [ { "number": 30, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Qualitative", "description": "70% of the total marks available is allocated to the qualitative element of the tender.", "numbers": [ { "number": 70, "weight": "percentageExact" } ] } ] }, { "releaseID": "041512-2025", "releaseDate": "2025-07-21T10:12:19+01:00", "releaseTag": [ "tender" ], "value": [ { "type": "quality", "name": "Quality", "numbers": [ { "number": 65, "weight": "percentageExact" } ] }, { "type": "price", "name": "Commercial", "numbers": [ { "number": 25, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] } ] } ] }, "selectionCriteria": { "criteria": [ { "releaseID": "019874-2025", "releaseDate": "2025-05-08T17:03:49+01:00", "releaseTag": [ "planning" ], "value": [ { "description": "Selection based on evaluation of the PSQ responses.", "forReduction": true } ] }, { "releaseID": "041512-2025", "releaseDate": "2025-07-21T10:12:19+01:00", "releaseTag": [ "tender" ], "value": [ { "type": "economic", "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "type": "technical", "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "description": "Bidders will be required to complete a Procurement Specific Questionnaire regarding its capacity, capability and experience and other key preconditions of participation. The responses to the PSQ will be evaluated and scored, and the scores then moderated. The highest scoring six bidders will qualify to receive the Initial Invitation to Tender (IIT). The PSQ document will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form.", "forReduction": true } ] } ] }, "hasRenewal": [ { "releaseID": "019874-2025", "releaseDate": "2025-05-08T17:03:49+01:00", "releaseTag": [ "planning" ], "value": true } ], "renewal": { "description": [ { "releaseID": "019874-2025", "releaseDate": "2025-05-08T17:03:49+01:00", "releaseTag": [ "planning" ], "value": "Optional extensions of 1+1 years will be at the Authority's discretion. Possible reasons for invoking extensions include:\n - ensure key transformations and transitions have concluded" }, { "releaseID": "041512-2025", "releaseDate": "2025-07-21T10:12:19+01:00", "releaseTag": [ "tender" ], "value": "Lot 1 will have an initial term of 5 years plus two optional 1-year extensions (to be exercised at POL's discretion). Schedule 2 of the draft contract provides for other extension options." } ] }, "hasOptions": [ { "releaseID": "041512-2025", "releaseDate": "2025-07-21T10:12:19+01:00", "releaseTag": [ "tender" ], "value": true } ], "options": { "description": [ { "releaseID": "041512-2025", "releaseDate": "2025-07-21T10:12:19+01:00", "releaseTag": [ "tender" ], "value": "This is set out in Schedule 2 of the draft contract that deals with the optional outcomes. Schedule 2 of the draft contract will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." } ] } }, { "id": "2", "title": [ { "releaseID": "019874-2025", "releaseDate": "2025-05-08T17:03:49+01:00", "releaseTag": [ "planning" ], "value": "COTS - EPOS - Software Provider" }, { "releaseID": "041512-2025", "releaseDate": "2025-07-21T10:12:19+01:00", "releaseTag": [ "tender" ], "value": "Commercial Off-The-Shelf (COTS) Electronic Point of Sale (EPOS) Software Provider" }, { "releaseID": "047578-2025", "releaseDate": "2025-08-11T11:20:51+01:00", "releaseTag": [ "tenderUpdate" ], "value": "COTS-EPOS-SaaS Supplier" } ], "description": [ { "releaseID": "019874-2025", "releaseDate": "2025-05-08T17:03:49+01:00", "releaseTag": [ "planning" ], "value": "The Lot 2 COTS - EPOS Software Provider shall be required to:\n•\tassess and select appropriate EPOS COTS solutions tailored to POL's future needs;\n•\tensure compatibility with existing systems (where applicable) and enable future enhancements;\n•\tsupport implementation, including configuration, testing and rollout; \n•\tcomply with the target operating model implemented to support ongoing operations; and\n•\tprovide ongoing support, updates, and optimisation services.\nThe Lot 2 COTS - EPOS Supplier must be capable of delivering a modern, scalable, and future-ready solution for a term of 12 years." }, { "releaseID": "041512-2025", "releaseDate": "2025-07-21T10:12:19+01:00", "releaseTag": [ "tender" ], "value": "Lot 2 COTS - EPOS will require the supplier to transform POL's retail technology platform to meet evolving business, operational, and customer requirements which shall: \n•\tbe cloud hosted, and be a consumption and/or flexible based eCommerce service;\n•\tuse event-driven microservice architecture using standards based integration (API) and industry recognised core service;\n•\tinclude a structured data layer or open standards integration to other COTS data platforms; and\n•\tbe a modular service structure that includes:\ni.\tjourney engine;\nii.\tpoint of sale (POS), EPOS & mobile POS services; \niii.\tcustomer engagement & insights; \niv.\tretail and/or retail POS integration;\nv.\tcounter solutions; and\nvi.\toptions for pick up and drop off, and self-service kiosks. \nThe Lot 2 COTS - EPOS supplier shall additionally be required to:\n•\tensure compatibility with existing systems (where applicable) and enable future enhancements;\n•\tsupport implementation, including configuration, testing and rollout; \n•\tcomply with the target operating model implemented to support ongoing operations\n•\texecute key transformation activity where required by POL; and\n•\tprovide ongoing support, updates, and optimisation services.\nThe Lot 2 COTS - EPOS Supplier must be capable of delivering a modern, scalable, and future-ready solution" }, { "releaseID": "042203-2025", "releaseDate": "2025-07-22T18:13:47+01:00", "releaseTag": [ "tenderUpdate" ], "value": "Lot 2 COTS - EPOS will require the supplier to transform POL's retail technology platform to meet evolving business, operational, and customer requirements which shall:\n•\tbe cloud hosted, and be a consumption and/or flexible based eCommerce service;\n•\tuse event-driven microservice architecture using standards based integration (API) and industry recognised core service;\n•\tinclude a structured data layer or open standards integration to other COTS data platforms; and\n•\tbe a modular service structure that includes:\ni.\tjourney engine;\nii.\tpoint of sale (POS), EPOS & mobile POS services;\niii.\tcustomer engagement & insights;\niv.\tretail and/or retail POS integration;\nv.\tcounter solutions; and\nvi.\toptions for pick up and drop off, and self-service kiosks.\nThe Lot 2 COTS - EPOS supplier shall additionally be required to:\n•\tensure compatibility with existing systems (where applicable) and enable future enhancements;\n•\tsupport implementation, including configuration, testing and rollout;\n•\tcomply with the target operating model implemented to support ongoing operations\n•\texecute key transformation activity where required by POL; and\n•\tprovide ongoing support, updates, and optimisation services.\nThe Lot 2 COTS - EPOS Supplier must be capable of delivering a modern, scalable, and future-ready solution" }, { "releaseID": "047578-2025", "releaseDate": "2025-08-11T11:20:51+01:00", "releaseTag": [ "tenderUpdate" ], "value": "Lot 2 COTS-EPOS-SaaS Supplier will require the successful supplier to transform POL's retail technology platform to meet evolving business, operational, and customer requirements which shall:\n• be cloud hosted, in the supplier's AWS environment (or equivalent) and be a consumption and/or flexible based eCommerce service;\n• meet the Authority's specific requirements with minimal bespoke customisations.\n• use event-driven microservice architecture using standards-based integration (API) and industry recognised core service;\n• include a structured data layer or open standards integration to other COTS data platforms; and\n• be a modular service structure that includes but is not limited to:\n• journey engine\n• point of sale (POS), EPOS & mobile POS services;\n• customer engagement & insights;\n• retail and/or retail POS integration;\n• counter solutions; and\n• options for pick up and drop off, and self-service kiosks.\n• other functionality required for an end-to-end retail platform as set out in the Lot 2 requirements.\nThe Lot 2 COTS-EPOS-SaaS Supplier shall additionally be required to:\n• ensure compatibility with existing systems and hardware (where applicable) and enable future enhancements; \n• support implementation/deployment to the branch network, including configuration, customisation (if required), testing and rollout;\n• comply with the target operating model implemented to support ongoing operations.\n• execute key capability uplifts where required by POL (is also an option under Lot 1);\n• provide ongoing maintenance and support, updates, and optimisation services;\n• interoperate and/or provide reconciliation tools, financial posting engines, local accounting solutions, pricing and billing solutions, product processing solutions;\n• ensure that POL is always able to control when it moves to new versions of the software and accept or reject the any additional functionality from new versions product;\n• provide POL with the opportunity to participate in the development of the supplier's roadmap for future developments to the EPOS solution; and\n• collaborate with other partners in POL's eco-system.\nThe Lot 2 COTS-EPOS-SaaS Supplier must be capable of delivering a modern, scalable, and future-ready solution." }, { "releaseID": "050009-2025", "releaseDate": "2025-08-20T09:04:49+01:00", "releaseTag": [ "tenderUpdate" ], "value": "Lot 2 COTS-EPOS-SaaS Supplier will require the successful supplier to transform POL's retail technology platform to meet evolving business, operational, and customer requirements which shall:\n• be cloud hosted, in an AWS environment (or equivalent) and be a consumption and/or flexible based eCommerce service;\n• meet the Authority's specific requirements with minimal bespoke customisations.\n• use event-driven microservice architecture using standards-based integration (API) and industry recognised core service;\n• include a structured data layer or open standards integration to other COTS data platforms; and\n• be a modular service structure that includes but is not limited to:\n• journey engine\n• point of sale (POS), EPOS & mobile POS services;\n• customer engagement & insights;\n• retail and/or retail POS integration;\n• counter solutions; and\n• options for pick up and drop off, and self-service kiosks.\n• other functionality required for an end-to-end retail platform as set out in the Lot 2 requirements.\nThe Lot 2 COTS-EPOS-SaaS Supplier shall additionally be required to:\n• ensure compatibility with existing systems and hardware (where applicable) and enable future enhancements;\n• support implementation/deployment to the branch network, including configuration, customisation (if required), testing and rollout;\n• comply with the target operating model implemented to support ongoing operations.\n• execute key capability uplifts where required by POL (is also an option under Lot 1);\n• provide ongoing maintenance and support, updates, and optimisation services;\n• interoperate and/or provide reconciliation tools, financial posting engines, local accounting solutions, pricing and billing solutions, product processing solutions;\n• ensure that POL is always able to control when it moves to new versions of the software and accept or reject the any additional functionality from new versions product;\n• provide POL with the opportunity to participate in the development of the supplier's roadmap for future developments to the EPOS solution; and\n• collaborate with other partners in POL's eco-system.\nThe Lot 2 COTS-EPOS-SaaS Supplier must be capable of delivering a modern, scalable, and future-ready solution." }, { "releaseID": "046828-2026", "releaseDate": "2026-05-21T10:10:22+01:00", "releaseTag": [ "award", "contract" ], "value": null } ], "status": [ { "releaseID": "019874-2025", "releaseDate": "2025-05-08T17:03:49+01:00", "releaseTag": [ "planning" ], "value": "planned" }, { "releaseID": "041512-2025", "releaseDate": "2025-07-21T10:12:19+01:00", "releaseTag": [ "tender" ], "value": "active" }, { "releaseID": "046828-2026", "releaseDate": "2026-05-21T10:10:22+01:00", "releaseTag": [ "award", "contract" ], "value": "complete" } ], "value": { "amountGross": [ { "releaseID": "019874-2025", "releaseDate": "2025-05-08T17:03:49+01:00", "releaseTag": [ "planning" ], "value": 169200000 } ], "amount": [ { "releaseID": "019874-2025", "releaseDate": "2025-05-08T17:03:49+01:00", "releaseTag": [ "planning" ], "value": 141000000 } ], "currency": [ { "releaseID": "019874-2025", "releaseDate": "2025-05-08T17:03:49+01:00", "releaseTag": [ "planning" ], "value": "GBP" } ] }, "awardCriteria": { "criteria": [ { "releaseID": "019874-2025", "releaseDate": "2025-05-08T17:03:49+01:00", "releaseTag": [ "planning" ], "value": [ { "type": "price", "name": "Commercial", "description": "30% of the total marks available is allocated to the commercial element of the tender.", "numbers": [ { "number": 30, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Qualitative", "description": "70% of the total marks available is allocated to the qualitative element of the tender.", "numbers": [ { "number": 70, "weight": "percentageExact" } ] } ] }, { "releaseID": "041512-2025", "releaseDate": "2025-07-21T10:12:19+01:00", "releaseTag": [ "tender" ], "value": [ { "type": "quality", "name": "Quality", "numbers": [ { "number": 65, "weight": "percentageExact" } ] }, { "type": "price", "name": "Commercial", "numbers": [ { "number": 25, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] } ] } ] }, "selectionCriteria": { "criteria": [ { "releaseID": "019874-2025", "releaseDate": "2025-05-08T17:03:49+01:00", "releaseTag": [ "planning" ], "value": [ { "description": "Selection based on evaluation of the PSQ responses.", "forReduction": true } ] }, { "releaseID": "041512-2025", "releaseDate": "2025-07-21T10:12:19+01:00", "releaseTag": [ "tender" ], "value": [ { "type": "economic", "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "type": "technical", "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "description": "Bidders will be required to complete a Procurement Specific Questionnaire regarding its capacity, capability and experience and other key preconditions of participation. The responses to the PSQ will be evaluated and scored, and the scores then moderated. The highest scoring six bidders will qualify to receive the Initial Invitation to Tender (IIT). The PSQ document will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form.", "forReduction": true } ] }, { "releaseID": "047578-2025", "releaseDate": "2025-08-11T11:20:51+01:00", "releaseTag": [ "tenderUpdate" ], "value": [ { "type": "economic", "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "type": "technical", "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "description": "Bidders will be required to complete a Procurement Specific Questionnaire regarding its capacity, capability and experience and other key preconditions of participation. \nThe responses to the PSQ will be evaluated and scored, and the scores then moderated. The highest scoring six bidders will qualify to receive the Initial Invitation to Tender (IIT). \nThe PSQ document will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form.", "forReduction": true } ] }, { "releaseID": "050009-2025", "releaseDate": "2025-08-20T09:04:49+01:00", "releaseTag": [ "tenderUpdate" ], "value": [ { "type": "economic", "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "type": "technical", "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "description": "Bidders will be required to complete a Procurement Specific Questionnaire regarding its capacity, capability and experience and other key preconditions of participation.\nThe responses to the PSQ will be evaluated and scored, and the scores then moderated. The highest scoring six bidders will qualify to receive the Initial Invitation to Tender (IIT).\nThe PSQ document will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form.", "forReduction": true } ] } ] }, "contractPeriod": { "startDate": [ { "releaseID": "019874-2025", "releaseDate": "2025-05-08T17:03:49+01:00", "releaseTag": [ "planning" ], "value": "2026-07-07T00:00:00+01:00" }, { "releaseID": "041512-2025", "releaseDate": "2025-07-21T10:12:19+01:00", "releaseTag": [ "tender" ], "value": "2026-07-01T00:00:00+01:00" } ], "endDate": [ { "releaseID": "019874-2025", "releaseDate": "2025-05-08T17:03:49+01:00", "releaseTag": [ "planning" ], "value": "2036-07-06T23:59:59+01:00" }, { "releaseID": "041512-2025", "releaseDate": "2025-07-21T10:12:19+01:00", "releaseTag": [ "tender" ], "value": "2036-06-30T23:59:59+01:00" } ], "maxExtentDate": [ { "releaseID": "019874-2025", "releaseDate": "2025-05-08T17:03:49+01:00", "releaseTag": [ "planning" ], "value": "2038-07-06T23:59:59Z" }, { "releaseID": "041512-2025", "releaseDate": "2025-07-21T10:12:19+01:00", "releaseTag": [ "tender" ], "value": "2038-06-30T23:59:59Z" } ] }, "hasRenewal": [ { "releaseID": "019874-2025", "releaseDate": "2025-05-08T17:03:49+01:00", "releaseTag": [ "planning" ], "value": true } ], "renewal": { "description": [ { "releaseID": "019874-2025", "releaseDate": "2025-05-08T17:03:49+01:00", "releaseTag": [ "planning" ], "value": "Optional extensions of 1+1 years will be at the Authority's discretion. Possible reasons for invoking extensions include:\n - ensure key transformations and transitions have concluded" }, { "releaseID": "041512-2025", "releaseDate": "2025-07-21T10:12:19+01:00", "releaseTag": [ "tender" ], "value": "Lot 1 will have an initial term of 10 years plus two optional 1-year extensions (to be exercised at POL's discretion). Schedule 2 of the draft contract provides for other extension options." }, { "releaseID": "042203-2025", "releaseDate": "2025-07-22T18:13:47+01:00", "releaseTag": [ "tenderUpdate" ], "value": "Lot 2 will have an initial term of 10 years plus two optional 1-year extensions (to be exercised at POL's discretion). Schedule 2 of the draft contract provides for other extension options." }, { "releaseID": "047578-2025", "releaseDate": "2025-08-11T11:20:51+01:00", "releaseTag": [ "tenderUpdate" ], "value": "Lot 2 will have an initial term of 10 years plus two optional 1-year extensions (to be exercised at POL's discretion). \nSchedule 2 of the draft contract provides for other extension options." }, { "releaseID": "050009-2025", "releaseDate": "2025-08-20T09:04:49+01:00", "releaseTag": [ "tenderUpdate" ], "value": "Lot 2 will have an initial term of 10 years plus two optional 1-year extensions (to be exercised at POL's discretion).\nSchedule 2 of the draft contract provides for other extension options." } ] }, "suitability": { "sme": [ { "releaseID": "041512-2025", "releaseDate": "2025-07-21T10:12:19+01:00", "releaseTag": [ "tender" ], "value": true } ] }, "hasOptions": [ { "releaseID": "041512-2025", "releaseDate": "2025-07-21T10:12:19+01:00", "releaseTag": [ "tender" ], "value": true } ], "options": { "description": [ { "releaseID": "041512-2025", "releaseDate": "2025-07-21T10:12:19+01:00", "releaseTag": [ "tender" ], "value": "This is set out in the requirements document that deal with the optional outcomes. The requirements document will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "releaseID": "047578-2025", "releaseDate": "2025-08-11T11:20:51+01:00", "releaseTag": [ "tenderUpdate" ], "value": "This is set out in the requirements document that deal with the optional outcomes. \nThe requirements document will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "releaseID": "050009-2025", "releaseDate": "2025-08-20T09:04:49+01:00", "releaseTag": [ "tenderUpdate" ], "value": "This is set out in the requirements document that deal with the optional outcomes.\nThe requirements document will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." } ] } } ], "communication": { "futureNoticeDate": [ { "releaseID": "019789-2025", "releaseDate": "2025-05-08T15:25:33+01:00", "releaseTag": [ "planning" ], "value": "2025-06-30T23:59:59+01:00" } ] }, "status": [ { "releaseID": "019789-2025", "releaseDate": "2025-05-08T15:25:33+01:00", "releaseTag": [ "planning" ], "value": "planned" }, { "releaseID": "041512-2025", "releaseDate": "2025-07-21T10:12:19+01:00", "releaseTag": [ "tender" ], "value": "active" }, { "releaseID": "046828-2026", "releaseDate": "2026-05-21T10:10:22+01:00", "releaseTag": [ "award", "contract" ], "value": "complete" } ], "amendments": [ { "id": "019798-2025", "description": [ { "releaseID": "019798-2025", "releaseDate": "2025-05-08T15:35:13+01:00", "releaseTag": [ "planningUpdate" ], "value": "Updated Lot 1 Description." } ] }, { "id": "042203-2025", "description": [ { "releaseID": "042203-2025", "releaseDate": "2025-07-22T18:13:47+01:00", "releaseTag": [ "tenderUpdate" ], "value": "Updated description of Lot 2. Description of possible extension." } ] }, { "id": "047578-2025", "description": [ { "releaseID": "047578-2025", "releaseDate": "2025-08-11T11:20:51+01:00", "releaseTag": [ "tenderUpdate" ], "value": "Changes to Tender Notice and Associated Tender Documents (sections 24 and 31 of the Procurement Act 2023)\nThe Tender Notice has changed from that originally published to update the requirements for Lot 2.\nThe associated tender documents issued to Bidders following the initial publication of tender notice on 21 July 2025 and the completion of a non-disclosure agreement (NDA), ethical walls agreement (EWA) (where required) and a conflicts of interest form (CoIF) have also changed. \nA brief summary of those changes are:\n- Background document: further details of Lot 2 procurement.\n- Draft initial invitation to tender (IIT): refinement of Lot 1 award criteria and further details of Lot 2 award criteria.\n- The procurement-specific questionnaire, draft contract and other associated tender documents for Lot 2 will be made available to suppliers that complete the NDA, EWA and CoIF. Suppliers bidding for both Lot 1 and Lot 2 will need to complete separate NDAs, EWAs and CoIFs.\n- Consequential changes and corrections to the Lot 1 draft contract will be made following the issue of the Lot 2 draft contract." } ] }, { "id": "050009-2025", "description": [ { "releaseID": "050009-2025", "releaseDate": "2025-08-20T09:04:49+01:00", "releaseTag": [ "tenderUpdate" ], "value": "Update to the Scope and Lot 2 Sections to clarify the AWS (or equivalent) requirement." } ] } ], "procurementMethod": [ { "releaseID": "019874-2025", "releaseDate": "2025-05-08T17:03:49+01:00", "releaseTag": [ "planning" ], "value": "selective" } ], "procedure": { "features": [ { "releaseID": "019874-2025", "releaseDate": "2025-05-08T17:03:49+01:00", "releaseTag": [ "planning" ], "value": "The following stages will be followed:\n1.\tIssuing of this PPN to make the broad opportunity visible to a wide range of suppliers in the relevant markets.\n2.\tIssuing of a Tender Notice inviting suppliers to submit a request to participate in the procedure. \n3.\tPotential suppliers will be sent Non-Disclosure Agreements to sign. On signature the Procurement Specific Questionnaire, (PSQ), will be released. The PSQ will be structured in such a way that potential providers can submit and be evaluated for the specific lots in which they are interested. POL will make draft procurement documents and artefacts available when issuing the PSQ. The PSQ will address background information, economic standing, capability, capacity and experience, but will not require any pricing at this stage.\n4.\tThe PSQ submissions will be evaluated and moderated and the top six highest scoring bidders for each lot will be Invited to submit an Initial Tender as part of the Initial Tender Stage (ITS). The PSQ submission will be evaluated against a set of criteria that test bidders' capacity, capability and experience. At the ITS of the procurement, requirements will be assessed on how the solution will be delivered, how much it will cost and under what terms they will be supplied. There will be weightings applied to the qualitative and quantitative assessment criteria set out in the ITS documentation. Any tender submitted, at ITS, must be capable of acceptance without the need to engage in dialogue.\n5.\tWhere POL decides to continue to the dialogue stage, it intends to invite up to four (or five if the scores are particularly close) bidders with the highest scoring Initial Tenders for each lot from the ITS to participate with POL in dialogue. \n6.\tDialogue will be staggered with Lot 1 starting first and Lot 2 starting when Lot 1 dialogue has completed.\n7.\tOnce dialogue completes, the bidders invited to dialogue will be Invited to Submit Final Tenders (ITSFT) against the refined requirements (solution, commercial and contractual) and the weightings that apply to this stage (which will be set out in the ITSFT).\n8.\tPOL will evaluate and moderate the final tenders and assess which tenders offer the MAT.\n9.\tPreferred bidder(s) will be announced and POL intends to work with them to finalise contracts." }, { "releaseID": "041512-2025", "releaseDate": "2025-07-21T10:12:19+01:00", "releaseTag": [ "tender" ], "value": "For this procurement, the Post Office Limited (POL) intends to award a public contract through a competitive flexible procedure in accordance with section 20(1) and (2)(b) of the Procurement Act 2023.\nThe public contracts under this procurement are awarded by reference to lots. The outcome could be one of the following:\n•\tseparate bidders are awarded the contracts for:\no\tLot 1 Replacement Service Provider (comprising continuation of the current services through Walk In & Take Over from the incumbent where a new supplier is appointed, with optional services including stabilisation activities and transform operations where required by POL); and \no\tLot 2 Commercial-off-the shelf (COTS) end to end electronic point of sale (EPOS) Software Provider (comprising the provision and implementation (where required) of the COTS and EPOS solution, and ongoing run services); or\n•\ta single supplier could be awarded both Lots.\nThe following stages will be followed:\n1.\tStage 1: Planned Procurement Notice - POL issued a Planned Procurement Notice on 8 May 2025\n2.\tStage 2: Procurement Specific Questionnaire - \na.\tIssuing of a Tender Notice inviting bidders to submit a request to participate in the procedure.\nb.\tTo request to participate, bidders must register with POL's e-Sourcing platform, Web 3, complete, sign and return the non-disclosure agreement (NDA), conflict of interest form (COIF) and ethical walls agreements (EWA) (where required for incumbent suppliers) sent to the bidder. Bidder's must complete the Procurement Specific Questionnaire (PSQ) by no later than 21 August 2025 for Lot 1 and 12 September 2025 for Lot 2. The PSQ and other associated tender documents and background documents will be made available to a bidder upon receipt of a properly complete NDA, EWA (where required) and COIF.\nIn addition, bidders must register with the central digital platform operated by the Cabinet Office (CDP) and upload the core supplier information. They must also ensure that any associated person of the bidder and any proposed sub-contractor also registers with the CDP and uploads their core supplier information.\nTo request to participate in Lot 1, bidders must do so by returning completed PSQ (including confirmation of CDP registration and upload of core supplier information) by 12:00 BST on Thursday, 21 August 2025. For Lot 2, bidders must do so by 12:00 BST on Friday, 12 September. \nc.\tAll documents relating to this procurement, including all procurement documents, will be made available through POL's e-Sourcing platform, Web 3, the link for which can be found elsewhere in this notice. Bidders must return the NDA, COIF and, where required the EWA, to receive access to all associated tender documents. \nd.\tThe PSQ will be structured in such a way that potential providers can submit and be evaluated for the specific lot in which they are interested. The PSQ will address background information, economic standing, capability, capacity and experience, but will not require any pricing at this stage.\ne.\tThe PSQ submissions will be evaluated and moderated against a set of criteria that test bidders' capacity, capability and experience. The six highest scoring bidders for each lot will be Invited to submit an Initial Tender as part of the Initial Tender Stage (ITS). \n3.\tStage 3: Initial Tender Stage - At the ITS of the procurement, tenders will be assessed on how the Bidder's proposed solution will be delivered, how much it will cost and under what terms it will be supplied. There will be weightings applied to the qualitative and quantitative assessment criteria set out in the ITS documentation. Any tender submitted, at ITS, must be capable of acceptance without the need to engage in dialogue. Where an assessed tender meets the criteria set out in the ITS documentation, POL may determine that tender is the most advantageous tender, (MAT), under section 19 of the Procurement Act 2024 and proceed to Stage 6: Contract Award with that Bidder. If POL does so, it will not conduct Stage 4 or Stage 5.\n4.\tStage 4: Dialogue (optional) - \na.\tWhere POL decides to continue to the dialogue stage, it intends to invite up to four bidders with the highest scoring Initial Tenders for each lot from the ITS to participate with POL in dialogue/negotiation. \nb.\tDialogue/negotiation will be staggered with Lot 1 starting first and Lot 2 commencing prior to the Lot 1 dialogue completing. \n5.\tStage 5: Invitation to Submit Final Tenders (ITSFT) - \na.\tOnce dialogue completes, the bidders invited to dialogue will be Invited to Submit Final Tenders (ITSFT) against the refined requirements (solution, commercial and contractual) and the refine award criteria weightings that apply to this stage (which will be set out in the ITSFT).\nb.\tPOL will evaluate and moderate the final tenders and assess which tenders offer the most advantageous tender (MAT)\n.\n6.\tStage 6: Contract Award - Following evaluation and moderation of the ITSFT responses, POL will identify the preferred bidder(s) and announce this in accordance with the Procurement Act 2023 and Procurement Regulations 2024, and work with those preferred bidders to finalise contracts.\nPOL proposes to rely on section 24 of the Procurement Act 2024 to refine the award criteria. It will rely on that section to potentially change the relative weighting of the award criteria following the dialogue/negotiation stage.\nPOL expects to require similar services after the expiry of the contract awarded under this procurement. However, it does not intend to carry out that subsequent procurement in reliance on the direct award justification in paragraph 8 of Schedule 5 to the Procurement Act 2023." }, { "releaseID": "042203-2025", "releaseDate": "2025-07-22T18:13:47+01:00", "releaseTag": [ "tenderUpdate" ], "value": "For this procurement, the Post Office Limited (POL) intends to award a public contract through a competitive flexible procedure in accordance with section 20(1) and (2)(b) of the Procurement Act 2023.\nThe public contracts under this procurement are awarded by reference to lots. The outcome could be one of the following:\n•\tseparate bidders are awarded the contracts for:\no\tLot 1 Replacement Service Provider (comprising continuation of the current services through Walk In & Take Over from the incumbent where a new supplier is appointed, with optional services including stabilisation activities and transform operations where required by POL); and\no\tLot 2 Commercial-off-the shelf (COTS) end to end electronic point of sale (EPOS) Software Provider (comprising the provision and implementation (where required) of the COTS and EPOS solution, and ongoing run services); or\n•\ta single supplier could be awarded both Lots.\nThe following stages will be followed:\n1.\tStage 1: Planned Procurement Notice - POL issued a Planned Procurement Notice on 8 May 2025\n2.\tStage 2: Procurement Specific Questionnaire -\na.\tIssuing of a Tender Notice inviting bidders to submit a request to participate in the procedure.\nb.\tTo request to participate, bidders must register with POL's e-Sourcing platform, Web 3, complete, sign and return the non-disclosure agreement (NDA), conflict of interest form (COIF) and ethical walls agreements (EWA) (where required for incumbent suppliers) sent to the bidder. Bidder's must complete the Procurement Specific Questionnaire (PSQ) by no later than 21 August 2025 for Lot 1 and 12 September 2025 for Lot 2. The PSQ and other associated tender documents and background documents will be made available to a bidder upon receipt of a properly complete NDA, EWA (where required) and COIF.\nIn addition, bidders must register with the central digital platform operated by the Cabinet Office (CDP) and upload the core supplier information. They must also ensure that any associated person of the bidder and any proposed sub-contractor also registers with the CDP and uploads their core supplier information.\nTo request to participate in Lot 1, bidders must do so by returning completed PSQ (including confirmation of CDP registration and upload of core supplier information) by 12:00 BST on Thursday, 21 August 2025. For Lot 2, bidders must do so by 12:00 BST on Friday, 12 September.\nc.\tAll documents relating to this procurement, including all procurement documents, will be made available through POL's e-Sourcing platform, Web 3, the link for which can be found elsewhere in this notice. Bidders must return the NDA, COIF and, where required the EWA, to receive access to all associated tender documents.\nd.\tThe PSQ will be structured in such a way that potential providers can submit and be evaluated for the specific lot in which they are interested. The PSQ will address background information, economic standing, capability, capacity and experience, but will not require any pricing at this stage.\ne.\tThe PSQ submissions will be evaluated and moderated against a set of criteria that test bidders' capacity, capability and experience. The six highest scoring bidders for each lot will be Invited to submit an Initial Tender as part of the Initial Tender Stage (ITS).\n3.\tStage 3: Initial Tender Stage - At the ITS of the procurement, tenders will be assessed on how the Bidder's proposed solution will be delivered, how much it will cost and under what terms it will be supplied. There will be weightings applied to the qualitative and quantitative assessment criteria set out in the ITS documentation. Any tender submitted, at ITS, must be capable of acceptance without the need to engage in dialogue. Where an assessed tender meets the criteria set out in the ITS documentation, POL may determine that tender is the most advantageous tender, (MAT), under section 19 of the Procurement Act 2024 and proceed to Stage 6: Contract Award with that Bidder. If POL does so, it will not conduct Stage 4 or Stage 5.\n4.\tStage 4: Dialogue (optional) -\na.\tWhere POL decides to continue to the dialogue stage, it intends to invite up to four bidders with the highest scoring Initial Tenders for each lot from the ITS to participate with POL in dialogue/negotiation.\nb.\tDialogue/negotiation will be staggered with Lot 1 starting first and Lot 2 commencing prior to the Lot 1 dialogue completing.\n5.\tStage 5: Invitation to Submit Final Tenders (ITSFT) -\na.\tOnce dialogue completes, the bidders invited to dialogue will be Invited to Submit Final Tenders (ITSFT) against the refined requirements (solution, commercial and contractual) and the refine award criteria weightings that apply to this stage (which will be set out in the ITSFT).\nb.\tPOL will evaluate and moderate the final tenders and assess which tenders offer the most advantageous tender (MAT)\n.\n6.\tStage 6: Contract Award - Following evaluation and moderation of the ITSFT responses, POL will identify the preferred bidder(s) and announce this in accordance with the Procurement Act 2023 and Procurement Regulations 2024, and work with those preferred bidders to finalise contracts.\nPOL proposes to rely on section 24 of the Procurement Act 2024 to refine the award criteria. It will rely on that section to potentially change the relative weighting of the award criteria following the dialogue/negotiation stage.\nPOL expects to require similar services after the expiry of the contract awarded under this procurement. However, it does not intend to carry out that subsequent procurement in reliance on the direct award justification in paragraph 8 of Schedule 5 to the Procurement Act 2023." }, { "releaseID": "047578-2025", "releaseDate": "2025-08-11T11:20:51+01:00", "releaseTag": [ "tenderUpdate" ], "value": "For this procurement, the Post Office Limited (POL) intends to award a public contract through a competitive flexible procedure in accordance with section 20(1) and (2)(b) of the Procurement Act 2023.\nThe public contracts under this procurement are awarded by reference to lots. The outcome could be one of the following:\n• separate bidders are awarded the contracts for:\nLot 1 Replacement Service Provider (comprising continuation of the current services through Walk In & Take Over from the incumbent where a new supplier is appointed, with optional services including stabilisation activities and transform operations where required by POL); and\nLot 2 COTS-EPOS-SaaS Supplier (comprising the provision and implementation (where required) of the COTS and EPOS solution, and ongoing run services); or\n• a single supplier could be awarded both Lots.\nThe following stages will be followed:\n1. Stage 1: Planned Procurement Notice - POL issued a Planned Procurement Notice on 8 May 2025\n2. Stage 2: Procurement Specific Questionnaire -\na. Issuing of a Tender Notice inviting bidders to submit a request to participate in the procedure.\nb. To request to participate, bidders must register with POL's e-Sourcing platform, Web 3, complete, sign and return the non-disclosure agreement (NDA), conflict of interest form (COIF) and ethical walls agreements (EWA) (where required for incumbent suppliers) sent to the bidder. \nBidder's must complete the Procurement Specific Questionnaire (PSQ) by no later than 21 August 2025 for Lot 1 and 12 September 2025 for Lot 2. \nThe PSQ and other associated tender documents and background documents will be made available to a bidder upon receipt of a properly completed NDA, EWA (where required) and COIF.\nIn addition, bidders must register with the central digital platform operated by the Cabinet Office (CDP) and upload the core supplier information. \nThey must also ensure that any associated person of the bidder and any proposed sub-contractor also registers with the CDP and uploads their core supplier information.\nTo request to participate in Lot 1, bidders must do so by returning completed PSQ (including confirmation of CDP registration and upload of core supplier information) by 12:00 BST on Thursday, 21 August 2025. For Lot 2, bidders must do so by 12:00 BST on Friday, 12 September 2025.\nc. All documents relating to this procurement, including all procurement documents, will be made available through POL's e-Sourcing platform, Web 3, the link for which can be found elsewhere in this notice. Bidders must return the NDA, COIF and, where required the EWA, to receive access to all associated tender documents. Suppliers bidding for both Lot 1 and Lot 2 will need to complete separate NDAs, EWAs and CoIFs\nd. The PSQ will be structured in such a way that potential providers can submit and be evaluated for the specific lot in which they are interested. The PSQ will address background information, economic standing, capability, capacity and experience, but will not require any pricing at this stage.\ne. The PSQ submissions will be evaluated and moderated against a set of criteria that test bidders' capacity, capability and experience. The six highest scoring bidders for each lot will be Invited to submit an Initial Tender as part of the Initial Tender Stage (ITS).\n3. Stage 3: Initial Tender Stage - At the ITS of the procurement, tenders will be assessed on how the Bidder's proposed solution will be delivered, how much it will cost and under what terms it will be supplied. There will be weightings applied to the qualitative and quantitative assessment criteria set out in the ITS documentation. \nAny tender submitted, at ITS, must be capable of acceptance without the need to engage in dialogue. Where an assessed tender meets the criteria set out in the ITS documentation, POL may determine that tender is the most advantageous tender (MAT), under section 19 of the Procurement Act 2024 and proceed to Stage 6: Contract Award with that Bidder. If POL does so, it will not conduct Stage 4 or Stage 5.\n4. Stage 4: Dialogue (optional) -\na. Where POL decides to continue to the dialogue stage, it intends to invite up to four bidders with the highest scoring Initial Tenders for each lot from the ITS to participate with POL in dialogue/negotiation.\nb. Dialogue/negotiation will be staggered with Lot 1 starting first and Lot 2 commencing prior to the Lot 1 dialogue completing.\n5. Stage 5: Invitation to Submit Final Tenders (ITSFT) -\na. Once dialogue completes, the bidders invited to dialogue will be Invited to Submit Final Tenders (ITSFT) against the refined requirements (solution, commercial and contractual) and the refined award criteria weightings that apply to this stage (which will be set out in the ITSFT).\nb. POL will evaluate and moderate the final tenders and assess which tenders offer the most advantageous tender (MAT).\n6. Stage 6: Contract Award - Following evaluation and moderation of the ITSFT responses, POL will identify the preferred bidder(s) and announce this in accordance with the Procurement Act 2023 and Procurement Regulations 2024, and work with those preferred bidders to finalise contracts.\nPOL proposes to rely on section 24 of the Procurement Act 2024 to refine the award criteria. It will rely on that section to potentially change the relative weighting of the award criteria following the dialogue/negotiation stage.\nPOL expects to require similar services after the expiry of the contract awarded under this procurement. However, it does not intend to carry out that subsequent procurement in reliance on the direct award justification in paragraph 8 of Schedule 5 to the Procurement Act 2023." }, { "releaseID": "050009-2025", "releaseDate": "2025-08-20T09:04:49+01:00", "releaseTag": [ "tenderUpdate" ], "value": "For this procurement, the Post Office Limited (POL) intends to award a public contract through a competitive flexible procedure in accordance with section 20(1) and (2)(b) of the Procurement Act 2023.\nThe public contracts under this procurement are awarded by reference to lots. The outcome could be one of the following:\n• separate bidders are awarded the contracts for:\nLot 1 Replacement Service Provider (comprising continuation of the current services through Walk In & Take Over from the incumbent where a new supplier is appointed, with optional services including stabilisation activities and transform operations where required by POL); and\nLot 2 COTS-EPOS-SaaS Supplier (comprising the provision and implementation (where required) of the COTS and EPOS solution, and ongoing run services); or\n• a single supplier could be awarded both Lots.\nThe following stages will be followed:\n1. Stage 1: Planned Procurement Notice - POL issued a Planned Procurement Notice on 8 May 2025\n2. Stage 2: Procurement Specific Questionnaire -\na. Issuing of a Tender Notice inviting bidders to submit a request to participate in the procedure.\nb. To request to participate, bidders must register with POL's e-Sourcing platform, Web 3, complete, sign and return the non-disclosure agreement (NDA), conflict of interest form (COIF) and ethical walls agreements (EWA) (where required for incumbent suppliers) sent to the bidder.\nBidder's must complete the Procurement Specific Questionnaire (PSQ) by no later than 21 August 2025 for Lot 1 and 12 September 2025 for Lot 2.\nThe PSQ and other associated tender documents and background documents will be made available to a bidder upon receipt of a properly completed NDA, EWA (where required) and COIF.\nIn addition, bidders must register with the central digital platform operated by the Cabinet Office (CDP) and upload the core supplier information.\nThey must also ensure that any associated person of the bidder and any proposed sub-contractor also registers with the CDP and uploads their core supplier information.\nTo request to participate in Lot 1, bidders must do so by returning completed PSQ (including confirmation of CDP registration and upload of core supplier information) by 12:00 BST on Thursday, 21 August 2025. For Lot 2, bidders must do so by 12:00 BST on Friday, 12 September 2025.\nc. All documents relating to this procurement, including all procurement documents, will be made available through POL's e-Sourcing platform, Web 3, the link for which can be found elsewhere in this notice. Bidders must return the NDA, COIF and, where required the EWA, to receive access to all associated tender documents. Suppliers bidding for both Lot 1 and Lot 2 will need to complete separate NDAs, EWAs and CoIFs\nd. The PSQ will be structured in such a way that potential providers can submit and be evaluated for the specific lot in which they are interested. The PSQ will address background information, economic standing, capability, capacity and experience, but will not require any pricing at this stage.\ne. The PSQ submissions will be evaluated and moderated against a set of criteria that test bidders' capacity, capability and experience. The six highest scoring bidders for each lot will be Invited to submit an Initial Tender as part of the Initial Tender Stage (ITS).\n3. Stage 3: Initial Tender Stage - At the ITS of the procurement, tenders will be assessed on how the Bidder's proposed solution will be delivered, how much it will cost and under what terms it will be supplied. There will be weightings applied to the qualitative and quantitative assessment criteria set out in the ITS documentation.\nAny tender submitted, at ITS, must be capable of acceptance without the need to engage in dialogue. Where an assessed tender meets the criteria set out in the ITS documentation, POL may determine that tender is the most advantageous tender (MAT), under section 19 of the Procurement Act 2024 and proceed to Stage 6: Contract Award with that Bidder. If POL does so, it will not conduct Stage 4 or Stage 5.\n4. Stage 4: Dialogue (optional) -\na. Where POL decides to continue to the dialogue stage, it intends to invite up to four bidders with the highest scoring Initial Tenders for each lot from the ITS to participate with POL in dialogue/negotiation.\nb. Dialogue/negotiation will be staggered with Lot 1 starting first and Lot 2 commencing prior to the Lot 1 dialogue completing.\n5. Stage 5: Invitation to Submit Final Tenders (ITSFT) -\na. Once dialogue completes, the bidders invited to dialogue will be Invited to Submit Final Tenders (ITSFT) against the refined requirements (solution, commercial and contractual) and the refined award criteria weightings that apply to this stage (which will be set out in the ITSFT).\nb. POL will evaluate and moderate the final tenders and assess which tenders offer the most advantageous tender (MAT).\n6. Stage 6: Contract Award - Following evaluation and moderation of the ITSFT responses, POL will identify the preferred bidder(s) and announce this in accordance with the Procurement Act 2023 and Procurement Regulations 2024, and work with those preferred bidders to finalise contracts.\nPOL proposes to rely on section 24 of the Procurement Act 2024 to refine the award criteria. It will rely on that section to potentially change the relative weighting of the award criteria following the dialogue/negotiation stage.\nPOL expects to require similar services after the expiry of the contract awarded under this procurement. However, it does not intend to carry out that subsequent procurement in reliance on the direct award justification in paragraph 8 of Schedule 5 to the Procurement Act 2023." } ] }, "submissionTerms": { "electronicSubmissionPolicy": [ { "releaseID": "019874-2025", "releaseDate": "2025-05-08T17:03:49+01:00", "releaseTag": [ "planning" ], "value": "allowed" } ], "languages": [ { "releaseID": "019874-2025", "releaseDate": "2025-05-08T17:03:49+01:00", "releaseTag": [ "planning" ], "value": [ "en" ] } ] }, "expressionOfInterestDeadline": [ { "releaseID": "019874-2025", "releaseDate": "2025-05-08T17:03:49+01:00", "releaseTag": [ "planning" ], "value": "2025-07-31T17:00:00+01:00" }, { "releaseID": "041512-2025", "releaseDate": "2025-07-21T10:12:19+01:00", "releaseTag": [ "tender" ], "value": "2025-08-21T12:00:00+01:00" }, { "releaseID": "047578-2025", "releaseDate": "2025-08-11T11:20:51+01:00", "releaseTag": [ "tenderUpdate" ], "value": "2025-09-12T12:00:00+01:00" } ], "awardPeriod": { 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Schedule 8 (materialisation of a known risk) to the Procurement Act 2023:\n•\tfindings of the Post Office Horizon IT Inquiry (or any other public inquiry, or inquiry of a similar nature, into the operations of the Post Office or the Horizon system) (Inquiry) that require modification to the awarded contract to implement;\n•\tpolicy decisions made by HM Government, any regulator, or any other public body, whether or not in response to findings by an Inquiry, that require modification to the awarded contracts to implement;\n•\tthe enactment or coming into force of legislation relating to the Post Office that requires modification to the awarded contracts to implement;\n•\tin respect of the Lot 1 contract, there is a delay to the appointment of the Lot 2 supplier;\n•\twhere the Lot 1 and Lot 2 contracts are awarded to separate suppliers, the failure of one supplier to perform its obligations under awarded contract where that failure affects the ability of the supplier under the other awarded contract to perform its obligations;\n•\tthere is a delay in the design and build of the solution, or any part of it, provided under the Lot 2 contract;\n•\twhere the deployment of the Lot 2 solution by the Lot 1 supplier to the branch estate is delayed, disrupted to otherwise does not proceed according to plan due to complexities arising from the branch network;\n•\twhere either the Lot 1 or Lot 2 supplier is unable to perform their obligations under their respective awarded contract due to complexities arising from the Horizon systems;\n•\tin respect of the Lot 1 contract, that the procurement for the Lot 2 contract is abandoned or significantly delayed;\n•\tthere is a delay in implementation of the Lot 1, which results in a continued reliance on the incumbent supplier and the need for an extension to the contract or other change to ensure business continuity; or\n•\tthe Authority is unable to recruit sufficient in-house service integration and management capability, and requires additional support from the Lot 1 supplier." }, { "releaseID": "047578-2025", "releaseDate": "2025-08-11T11:20:51+01:00", "releaseTag": [ "tenderUpdate" ], "value": "In respect of both Lot 1 and Lot 2 contracts POL has identified the following risks, the occurrence of which could jeopardise the satisfactory performance of the awarded contracts, but because of their nature, cannot be addressed in the contracts as awarded, and so may require a substantial amendment to the contracts under paragraph 5 of Schedule 8 (materialisation of a known risk) to the Procurement Act 2023:\n• findings of the Post Office Horizon IT Inquiry (or any other public inquiry, or inquiry of a similar nature, into the operations of the Post Office or the Horizon system) (Inquiry) that require modification to the awarded contract to implement;\n• policy decisions made by HM Government, any regulator, or any other public body, whether or not in response to findings by an Inquiry, that require modification to the awarded contracts to implement;\n• the enactment or coming into force of legislation relating to the Post Office that requires modification to the awarded contracts to implement;\n• where the Lot 1 and Lot 2 contracts are awarded to separate suppliers, the failure of one supplier to perform its obligations under awarded contract where that failure affects the ability of the supplier under the other awarded contract to perform its obligations;\n• where the deployment of the Lot 2 solution by the Lot 1 supplier to the branch estate is delayed, disrupted to otherwise does not proceed according to plan due to complexities arising from the branch network;\n• where either the Lot 1 or Lot 2 supplier is unable to perform their obligations under their respective awarded contract due to complexities arising from the Horizon systems;\n• in respect of either the Lot 1 or Lot 2 contract, that the procurement for the contract for the other Lot is abandoned or significantly delayed;\nIn respect of the Lot 1 contract only:\n• there is a delay to the appointment of the Lot 2 supplier;\n• there is a delay in the design and build of the solution, or any part of it, provided under the Lot 2 contract; or\n• the Authority is unable to recruit sufficient in-house service integration and management capability, and requires additional support from the Lot 1 supplier.\nIn respect of the Lot 2 contract only:\nThere is a delay in implementation of the Lot 1, which results in a continued reliance on the incumbent supplier and the need for an extension to the contract or other change to ensure business continuity." } ] }, "language": [ { "releaseID": "019789-2025", "releaseDate": "2025-05-08T15:25:33+01:00", "releaseTag": [ "planning" ], "value": "en" } ], "extensions": [ { "releaseID": "019789-2025", "releaseDate": "2025-05-08T15:25:33+01:00", "releaseTag": [ "planning" ], "value": [ "https://standard.open-contracting.org/profiles/eu/latest/en/extension.json", 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