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They will be used to provide regular feedback on the performance of water companies and other issues of concern to domestic water industry consumers such as value for money, billing, environmental concerns and support for vulnerable domestic consumers.\nThis procurement will establish a reliable and flexible mechanism for capturing lived customer experience in conformity with CCW's statutory obligations under the Water Industry Act 1991 as amended by the Water Act 2003.\nThe successful supplier will be required to:\nRecruit and manage panel members from diverse demographic and geographical backgrounds\nDesign and facilitate customer engagement activities which will primarily be through surveys but may evolve to focus groups, interviews, workshops and surveys\nRun accountability sessions (and the necessary briefing for consumers ahead of these sessions)\nAnalyse and report findings in a format that drives the necessary changes that water companies need to implement leading to better outcomes for water consumers\nWork collaboratively with CCW to ensure high-quality, independent and ethical engagement practices are followed\nDeliver outputs on a specified regular basis in accordance with a defined program of engagement throughout the term of the contract." }, { "releaseID": "016757-2025", "releaseDate": "2025-04-24T12:31:38+01:00", "releaseTag": [ "planningUpdate" ], "value": "CCW intends to appoint one or more suppliers to establish and manage 16 independent water consumer panels across England and Wales in accordance the Water (Special Measures) Act 2025.\nThese panels will consist of domestic water and wastewater consumers. 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They will be used to provide regular feedback on the performance of water companies and other issues of concern to water consumers such as value for money, billing, environmental concerns and support for vulnerable consumers. 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