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This Contract has been awarded to 1 Tenderer(s)/Service Provider(s); and scope of services include:\no Audio Recording\n1. Supply of Loggers -throughout the United Kingdom- to attend and record in-person 'Fitness to Practise' hearings.\n2. Provision and storage of high-quality audio recordings, enabling the production of verbatim transcriptions using current technologies.\n3. Application of appropriate, effective and consistent audio recording(s) labelling/indexing practices.\no Transcription\n1. Provision of verbatim 'Fitness to Practise' hearing transcripts.\n2. Secure email provision of complete transcripts on 'standard' request - within 10 working days.\n3. Secure email provision of complete transcripts on 'urgent' request - within 5 working days.\n4. Secure email provision of complete transcripts on 'expedited' request - within 3 working days.\no Data Security and Information Governance\n1. 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Clear speech signals." } ], "documents": [ { "id": "065589-2025", "documentType": "contractNotice", "noticeType": "UK7", "description": "Contract details notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/065589-2025", "datePublished": "2025-10-15T13:36:11+01:00", "format": "text/html" } ] } ], "language": "en", "extensions": [ "https://standard.open-contracting.org/profiles/eu/latest/en/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_amendment_rationale_classifications_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_budget_breakdown_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_contract_completion_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_documentation_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_pagination_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_suitability_extension/master/extension.json", "https://raw.githubusercontent.com/portaledcahn/ocds_Links_extension/main/extension.json", "https://raw.githubusercontent.com/cabinetoffice/ocds_uk_extension/main/extension.json" ] } ], "compiledRelease": { "tag": [ "compiled" ], "id": "ocds-h6vhtk-04fa7f-2025-10-15T13:36:11+01:00", "date": "2025-10-15T13:36:11+01:00", "ocid": "ocds-h6vhtk-04fa7f", "initiationType": "tender", "parties": [ { "id": "GB-PPON-PXRY-5513-YMDN", "name": "General Pharmaceutical Council", "identifier": { "scheme": "GB-PPON", "id": "PXRY-5513-YMDN" }, "address": { "streetAddress": "Level 14, One Cabot Square, Canary Wharf", "locality": "London", "postalCode": "E14 4QJ", "country": "GB", "countryName": "United Kingdom", "region": "UKI42" }, "contactPoint": { "email": "procurement@pharmacyregulation.org" }, "roles": [ "buyer" ], "details": { "url": "https://www.pharmacyregulation.org", "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicAuthoritySubCentralGovernment", "description": "Public authority - sub-central government" } ] } }, { "id": "GB-COH-02669638", "name": "MARTEN WALSH CHERER LIMITED", "identifier": { "scheme": "GB-COH", "id": "02669638" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PBRY-5547-ZRVT" } ], "address": { "streetAddress": "27 Old Gloucester Street", "locality": "London", "postalCode": "WC1N 3AX", "country": "GB", "countryName": "United Kingdom", "region": "UKI31" }, "contactPoint": { "email": "gareth@martenwalshcherer.com" }, "roles": [ "supplier" ], "details": { "url": "https://martenwalshcherer.com", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } } ], "buyer": { "id": "GB-PPON-PXRY-5513-YMDN", "name": "General Pharmaceutical Council" }, "planning": { "milestones": [ { "id": "engagement", "type": "engagement", "description": "The GPhC wishes to inform the market of our intention to procure the provision of Transcription and Recording Services.\nThe purpose of this notice is to raise awareness of our upcoming sourcing activity, gauge accurate levels of market interest, and receive feedback on prospective plans/requirements in advance of the formal procurement process; 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"tender": { "id": [ { "releaseID": "011947-2025", "releaseDate": "2025-03-31T11:01:09+01:00", "releaseTag": [ "planning" ], "value": "GPhC134" } ], "legalBasis": { "id": [ { "releaseID": "011947-2025", "releaseDate": "2025-03-31T11:01:09+01:00", "releaseTag": [ "planning" ], "value": "2023/54" } ], "scheme": [ { "releaseID": "011947-2025", "releaseDate": "2025-03-31T11:01:09+01:00", "releaseTag": [ "planning" ], "value": "UKPGA" } ], "uri": [ { "releaseID": "011947-2025", "releaseDate": "2025-03-31T11:01:09+01:00", "releaseTag": [ "planning" ], "value": "https://www.legislation.gov.uk/ukpga/2023/54/contents" } ] }, "title": [ { "releaseID": "011947-2025", "releaseDate": "2025-03-31T11:01:09+01:00", "releaseTag": [ "planning" ], "value": "Transcription and Recording Services" } ], "description": [ { "releaseID": "011947-2025", "releaseDate": "2025-03-31T11:01:09+01:00", "releaseTag": [ "planning" ], "value": "About Us\nThe General Pharmaceutical Council (GPhC), a not-for-profit organisation established under the Pharmacy Order 2010, is 1 of 13 Health and Social Care Regulators within the United Kingdom. We regulate Pharmacists, Pharmacy Technicians, and pharmacies in Great Britain, and it is our role to ensure that the public receive safe and effective pharmacy care. \nAt present, we register c.61,000 Pharmacists, c.25,000 Pharmacy Technicians and c.14,000 pharmacy premises; with c.300 employees, alongside c.380 Associates and Partners working to support the enablement of statutory functions under the governance of our Council. \nWhat We Do\no\tProtect the public and provide assurance for the receipt of safe and effective care when using pharmacy services.\no\tMaintain a register of Pharmacists, Pharmacy Technicians, and pharmacies.\no\tApprove and accredit qualifications and training for Pharmacists, Pharmacy Technicians and pharmacy Support Staff \no\tSet standards for pharmacy professionals and pharmacies to enter and remain on our register.\no\tRequest pharmacy professionals and pharmacies provide evidence that they are continuing to meet our standards; including conducting inspections to verify proof/s given. \no\tInvestigate concerns and where necessary to protect patients and the public, or to uphold public confidence in pharmacy, take action to restrict one's ability to practise. \no\tPromote professionalism and support continuous improvement, thus assuring quality and safety of pharmacy." }, { "releaseID": "011949-2025", "releaseDate": "2025-03-31T11:08:31+01:00", "releaseTag": [ "planning" ], "value": "The GPhC wishes to inform the market of our intention to procure the provision of Transcription and Recording Services.\nThe purpose of this notice is to raise awareness of our upcoming sourcing activity, gauge accurate levels of market interest, and receive feedback on prospective plans/requirements in advance of the formal procurement process; to be announced through Tender Notice on Find a Tender Service in June 2025.\nScope of services will include the:\n1.\tProvision of high-quality audio recordings.\n2.\tProvision of translation, interpretation, and video recording services (of/for hearings).\n3.\tSupply of Agents -throughout the United Kingdom- to attend hearings.\n4.\tProduction and secure email provision of accurate and high-quality transcripts.\n5.\tRedaction and secure email provision of transcripts.\n6.\tSupply accurate management information/reports.\nWe kindly ask that all interested suppliers submit the attached response form to Anna Kitoki at procurement@pharmacyregulation.org by 17:00 on 11.04.2025. \nPlease note, any interest shown does not constitute a commitment to participate; and failure to show interest does not restrict suppliers from participating in this and/or any other procurement process run by the GPhC." }, { "releaseID": "032446-2025", "releaseDate": "2025-06-16T09:00:46+01:00", "releaseTag": [ "tender" ], "value": "The GPhC are seeking to procure the provision of Transcription and Recording services. \nThis Contract will be awarded to 1 Tenderer(s)/Service Provider(s) and scope of services include the:\n1.\tSupply of Loggers -throughout the United Kingdom- to attend and record in-person 'Fitness to Practise' hearings.\n2.\tProvision and storage of high-quality audio recordings, enabling the production of verbatim transcriptions using current technologies. \n3.\tProvision of verbatim 'Fitness to Practise' hearing transcripts.\n4.\tProvision of accurate management information/reports on demand for, but not limited to, usage and expenditure.\nThe documentation, information and data relating to this procurement exercise is available via the Delta e-sourcing portal; and if not already registered, Tenderers must create an account to respond to this ITT. \nWebsite: https://www.delta-esourcing.com\nAccess code: J39JUC7N8Q" }, { "releaseID": "051028-2025", "releaseDate": "2025-08-22T17:01:28+01:00", "releaseTag": [ "award", "contract" ], "value": "The GPhC are procuring the provision of Transcription and Recording services. This Contract is to be awarded to 1 Tenderer(s)/Service Provider(s); and scope of services include:\no\tAudio Recording\n1.\tSupply of Loggers -throughout the United Kingdom- to attend and record in-person 'Fitness to Practise' hearings.\n2.\tProvision and storage of high-quality audio recordings, enabling the production of verbatim transcriptions using current technologies. \n3.\tApplication of appropriate, effective and consistent audio recording(s) labelling/indexing practices.\no\tTranscription\n1.\tProvision of verbatim 'Fitness to Practise' hearing transcripts.\n2.\tSecure email provision of complete transcripts on 'standard' request - within 10 working days.\n3.\tSecure email provision of complete transcripts on 'urgent' request - within 5 working days.\n4.\tSecure email provision of complete transcripts on 'expedited' request - within 3 working days.\no\tData Security and Information Governance\n1.\tCompliance with the Data Protection Act 2018 and General Data Protection Regulation (GDPR), including registration with the Information Commissioner's Office (ICO).\n2.\tISO 15489 and BS 10012 accreditations, or appropriate Records Management policies and procedures in place, which are compliant with ISO 15489 and BS 10012 standards. \n3.\tISO 27001 accreditation, or appropriate Information Security policies and procedures in place, which are compliant with ISO 27001 standards.\n4.\tData processed within the United Kingdom, or another Country/Territory recognised by the United Kingdom Government as having equivalent levels of Data Protection.\n5.\tApplication of appropriate and effective measures/processes/procedures/systems to ensure all Agents, including but not limited to Loggers, Transcriptionists and Transcribers:\ni.\trespect confidentiality of Hearings. \nii.\tprovide secure and safe production, storage and transport of transcripts and recordings. \no\tCommunication\n1.\tApplication of an efficient and intuitive booking and cancellation system.\n2.\tApplication of an efficient invoicing system. \no\tAccount Management and Management Information (MI)\n1.\tProvision of accurate management information/reports on demand, for but not limited to:\ni.\tusage.\nii.\texpenditure." }, { "releaseID": "065589-2025", "releaseDate": "2025-10-15T13:36:11+01:00", "releaseTag": [ "award", "contract" ], "value": "The GPhC have procured the provision of Transcription and Recording services. This Contract has been awarded to 1 Tenderer(s)/Service Provider(s); and scope of services include:\no Audio Recording\n1. Supply of Loggers -throughout the United Kingdom- to attend and record in-person 'Fitness to Practise' hearings.\n2. Provision and storage of high-quality audio recordings, enabling the production of verbatim transcriptions using current technologies.\n3. Application of appropriate, effective and consistent audio recording(s) labelling/indexing practices.\no Transcription\n1. Provision of verbatim 'Fitness to Practise' hearing transcripts.\n2. Secure email provision of complete transcripts on 'standard' request - within 10 working days.\n3. Secure email provision of complete transcripts on 'urgent' request - within 5 working days.\n4. Secure email provision of complete transcripts on 'expedited' request - within 3 working days.\no Data Security and Information Governance\n1. Compliance with the Data Protection Act 2018 and General Data Protection Regulation (GDPR), including registration with the Information Commissioner's Office (ICO).\n2. ISO 15489 and BS 10012 accreditations, or appropriate Records Management policies and procedures in place, which are compliant with ISO 15489 and BS 10012 standards.\n3. ISO 27001 accreditation, or appropriate Information Security policies and procedures in place, which are compliant with ISO 27001 standards.\n4. Data processed within the United Kingdom, or another Country/Territory recognised by the United Kingdom Government as having equivalent levels of Data Protection.\n5. Application of appropriate and effective measures/processes/procedures/systems to ensure all Agents, including but not limited to Loggers, Transcriptionists and Transcribers:\ni. respect confidentiality of Hearings.\nii. provide secure and safe production, storage and transport of transcripts and recordings.\no Communication\n1. Application of an efficient and intuitive booking and cancellation system.\n2. Application of an efficient invoicing system.\no Account Management and Management Information (MI)\n1. Provision of accurate management information/reports on demand, for but not limited to:\ni. usage.\nii. expenditure." } ], "items": [ { "id": "1", "additionalClassifications": [ { "releaseID": "011947-2025", "releaseDate": "2025-03-31T11:01:09+01:00", "releaseTag": [ "planning" ], "value": [ { "scheme": "CPV", "id": "72317000", "description": "Data storage services" }, { "scheme": "CPV", "id": "72318000", "description": "Data transmission services" }, { "scheme": "CPV", "id": "79530000", "description": "Translation services" }, { "scheme": "CPV", "id": "79540000", "description": "Interpretation services" }, { "scheme": "CPV", "id": "79996100", "description": "Records management" } ] }, { "releaseID": "032446-2025", "releaseDate": "2025-06-16T09:00:46+01:00", "releaseTag": [ "tender" ], "value": [ { "scheme": "CPV", "id": "32342450", "description": "Voice recorders" }, { "scheme": "CPV", "id": "32353000", "description": "Sound recordings" }, { "scheme": "CPV", "id": "72317000", "description": "Data storage services" }, { "scheme": "CPV", "id": "72318000", "description": "Data transmission services" }, { "scheme": "CPV", "id": "75231100", "description": "Law-courts-related administrative services" }, { "scheme": "CPV", "id": "79996100", "description": "Records management" } ] } ], "deliveryAddresses": [ { "region": [ { "releaseID": "011947-2025", "releaseDate": "2025-03-31T11:01:09+01:00", "releaseTag": [ "planning" ], "value": "UKC" } ], "country": [ { "releaseID": "011947-2025", "releaseDate": "2025-03-31T11:01:09+01:00", "releaseTag": [ "planning" ], "value": "GB" } ], "countryName": [ { "releaseID": "011947-2025", "releaseDate": "2025-03-31T11:01:09+01:00", "releaseTag": [ "planning" ], "value": "United Kingdom" } ] }, { "region": [ { "releaseID": "011947-2025", "releaseDate": "2025-03-31T11:01:09+01:00", "releaseTag": [ "planning" ], "value": "UKD" } ], "country": [ { "releaseID": "011947-2025", "releaseDate": "2025-03-31T11:01:09+01:00", "releaseTag": [ 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