{
    "uri": "https://www.find-tender.service.gov.uk/api/1.0/ocdsRecordPackages/ocds-h6vhtk-04e286",
    "publisher": {
        "name": "Cabinet Office",
        "scheme": "GB-GOR",
        "uid": "D2",
        "uri": "https://www.gov.uk/government/organisations/cabinet-office"
    },
    "publishedDate": "2025-12-19T14:35:29Z",
    "license": "http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
    "publicationPolicy": "https://www.gov.uk/government/publications/open-contracting",
    "version": "1.1",
    "extensions": [
        "https://standard.open-contracting.org/profiles/eu/latest/en/extension.json",
        "https://raw.githubusercontent.com/open-contracting-extensions/ocds_amendment_rationale_classifications_extension/master/extension.json",
        "https://raw.githubusercontent.com/open-contracting-extensions/ocds_budget_breakdown_extension/master/extension.json",
        "https://raw.githubusercontent.com/open-contracting-extensions/ocds_contract_completion_extension/master/extension.json",
        "https://raw.githubusercontent.com/open-contracting-extensions/ocds_documentation_extension/master/extension.json",
        "https://raw.githubusercontent.com/open-contracting-extensions/ocds_pagination_extension/master/extension.json",
        "https://raw.githubusercontent.com/open-contracting-extensions/ocds_suitability_extension/master/extension.json",
        "https://raw.githubusercontent.com/portaledcahn/ocds_Links_extension/main/extension.json",
        "https://raw.githubusercontent.com/cabinetoffice/ocds_uk_extension/main/extension.json"
    ],
    "packages": [
        "https://www.find-tender.service.gov.uk/api/1.0/ocdsRecordPackages/ocds-h6vhtk-04e286"
    ],
    "records": [
        {
            "ocid": "ocds-h6vhtk-04e286",
            "releases": [
                {
                    "ocid": "ocds-h6vhtk-04e286",
                    "id": "005317-2025",
                    "date": "2025-02-17T11:01:38Z",
                    "tag": [
                        "tender"
                    ],
                    "initiationType": "tender",
                    "tender": {
                        "id": "DN763612",
                        "legalBasis": {
                            "id": "32014L0024",
                            "scheme": "CELEX"
                        },
                        "title": "SC230157 - Contact Centre Services",
                        "status": "active",
                        "classification": {
                            "scheme": "CPV",
                            "id": "79512000",
                            "description": "Call centre"
                        },
                        "mainProcurementCategory": "services",
                        "description": "Kent County Council are seeking a supplier to provide contact centre services to the residents of Kent to commence April 2026. We are seeking a supplier that will deliver a high quality, value for money and efficient service to the residents of Kent.\nThey key outcomes from this contract will be:\n•\t24 hours, 7 days a week service provision (essential provision only Out of Hours)\n•\tTo be the key telephony service for KCC’s customer contacts.\n•\tFirst time resolution where possible.\n•\tEmergency calls to be answered as a priority\n•\tAll contact types to have an answer rate mechanism and target (to be agreed)\n•\tKey Performance Indicators to be measured.\n•\tA high-quality service which will be measured against a quality framework and relevant targets.\n•\tYear on year reduction of non-emergency calls and emails\n•\tA contact centre that supports customers in the best interests of the public, harnessing technology to enable them to self-serve or reach\ntheir outcome in the quickest possible way.\nAll Expressions of Interest must be registered via the Kent Business Portal https://www.kentbusinessportal.org.uk/  and all interested candidates must submit a Selection Questionnaire via the Kent Business Portal by noon 19th March 2024.",
                        "lots": [
                            {
                                "id": "1",
                                "description": "Kent County Council are seeking a supplier to provide contact centre services to the residents of Kent to commence April 2026.\nWe are seeking a supplier that will deliver a high quality, value for money and efficient service to the residents of Kent.\nThey key outcomes from this contract will be:\n•\t24 hours, 7 days a week service provision (essential provision only Out of Hours)\n•\tTo be the key telephony service for KCC’s customer contacts.\n•\tFirst time resolution where possible.\n•\tEmergency calls to be answered as a priority\n•\tAll contact types to have an answer rate mechanism and target (to be agreed)\n•\tKey Performance Indicators to be measured.\n•\tA high-quality service which will be measured against a quality framework and relevant\ntargets.\n•\tYear on year reduction of non-emergency calls and emails\n•\tA contact centre that supports customers in the best interests of the public, harnessing\ntechnology to enable them to self-serve or reach their outcome in the quickest possible way.\nAll Expressions of Interest must be registered via the Kent Business Portal https://www.kentbusinessportal.org.uk/  and all interested candidates must submit a Selection Questionnaire via the Kent Business Portal by noon 19th March 2024.",
                                "contractPeriod": {
                                    "startDate": "2026-04-01T00:00:00+01:00"
                                },
                                "hasRenewal": true,
                                "renewal": {
                                    "description": "Initial term of the contract will be for 4 years with the potential to extend for up to 3 years."
                                },
                                "submissionTerms": {
                                    "variantPolicy": "notAllowed"
                                },
                                "hasOptions": false,
                                "status": "active"
                            }
                        ],
                        "items": [
                            {
                                "id": "1",
                                "deliveryAddresses": [
                                    {
                                        "region": "UKJ4"
                                    }
                                ],
                                "relatedLot": "1"
                            }
                        ],
                        "submissionMethod": [
                            "electronicSubmission"
                        ],
                        "submissionMethodDetails": "http://www.kentbusinessportal.org.uk",
                        "procurementMethod": "selective",
                        "procurementMethodDetails": "Competitive procedure with negotiation",
                        "secondStage": {
                            "noNegotiationNecessary": true
                        },
                        "tenderPeriod": {
                            "endDate": "2025-03-19T12:00:00Z"
                        },
                        "submissionTerms": {
                            "languages": [
                                "en"
                            ]
                        },
                        "hasRecurrence": false
                    },
                    "parties": [
                        {
                            "name": "Kent County Council",
                            "id": "GB-FTS-1163",
                            "identifier": {
                                "legalName": "Kent County Council"
                            },
                            "address": {
                                "streetAddress": "County Hall",
                                "locality": "Maidstone",
                                "region": "UKJ4",
                                "postalCode": "ME14 1XQ",
                                "countryName": "United Kingdom"
                            },
                            "contactPoint": {
                                "name": "Mrs Kelly Roberts",
                                "telephone": "+44 3000416617",
                                "email": "kelly.roberts@kent.gov.uk",
                                "url": "http://www.kentbusinessportal.org.uk"
                            },
                            "roles": [
                                "buyer"
                            ],
                            "details": {
                                "url": "http://www.kent.gov.uk",
                                "buyerProfile": "http://www.kentbusinessportal.org.uk",
                                "classifications": [
                                    {
                                        "scheme": "TED_CA_TYPE",
                                        "id": "REGIONAL_AUTHORITY",
                                        "description": "Regional or local authority"
                                    },
                                    {
                                        "scheme": "COFOG",
                                        "id": "01",
                                        "description": "General public services"
                                    }
                                ]
                            }
                        },
                        {
                            "name": "Kent County Council",
                            "id": "GB-FTS-10635",
                            "identifier": {
                                "legalName": "Kent County Council"
                            },
                            "address": {
                                "streetAddress": "County Hall, Sessions House",
                                "locality": "Maidstone",
                                "postalCode": "ME14 1XQ",
                                "countryName": "United Kingdom"
                            },
                            "roles": [
                                "reviewBody"
                            ]
                        }
                    ],
                    "buyer": {
                        "id": "GB-FTS-1163",
                        "name": "Kent County Council"
                    },
                    "language": "en"
                },
                {
                    "ocid": "ocds-h6vhtk-04e286",
                    "id": "084974-2025",
                    "date": "2025-12-19T14:35:28Z",
                    "tag": [
                        "award",
                        "contract"
                    ],
                    "initiationType": "tender",
                    "tender": {
                        "id": "SC230157",
                        "legalBasis": {
                            "id": "32014L0024",
                            "scheme": "CELEX"
                        },
                        "title": "Contact Centre Services",
                        "status": "complete",
                        "classification": {
                            "scheme": "CPV",
                            "id": "79512000",
                            "description": "Call centre"
                        },
                        "mainProcurementCategory": "services",
                        "description": "Kent County Council have appointed Capita Business Services Ltd as the provider for SC230157 - Contact Centre Services on a four year contract, commencing on 1st April 2026, with an optional 3 year extension available. \nCapita will deliver a high quality, value for money and efficient contact centre service to the residents of Kent. These services will include:\n•\t24 hours, 7 days a week service provision (essential provision only Out of Hours)\n•\tkey telephony services for KCC's customer contacts\n•\tEmergency calls\n•\tHarnessing technology to enable customers to self-serve or reach their outcome in the quickest possible way",
                        "lots": [
                            {
                                "id": "1",
                                "description": "Kent County Council have appointed Capita Business Services Ltd as the provider for SC230157 - Contact Centre Services on a four year contract, commencing on 1st April 2026, with an optional 3 year extension available. \nCapita will deliver a high quality, value for money and efficient contact centre service to the residents of Kent. These services will include:\n•\t24 hours, 7 days a week service provision (essential provision only Out of Hours)\n•\tkey telephony services for KCC's customer contacts\n•\tEmergency calls\n•\tHarnessing technology to enable customers to self-serve or reach their outcome in the quickest possible way",
                                "awardCriteria": {
                                    "criteria": [
                                        {
                                            "type": "price"
                                        }
                                    ]
                                },
                                "hasOptions": true,
                                "options": {
                                    "description": "There are extensions available of up to 3 years"
                                },
                                "status": "cancelled"
                            }
                        ],
                        "items": [
                            {
                                "id": "1",
                                "deliveryAddresses": [
                                    {
                                        "region": "UKJ4"
                                    }
                                ],
                                "relatedLot": "1"
                            }
                        ],
                        "procurementMethod": "selective",
                        "procurementMethodDetails": "Competitive procedure with negotiation"
                    },
                    "awards": [
                        {
                            "id": "084974-2025-1",
                            "relatedLots": [
                                "1"
                            ],
                            "status": "active",
                            "suppliers": [
                                {
                                    "id": "GB-COH-02299747",
                                    "name": "Capita Business Services Ltd"
                                }
                            ]
                        }
                    ],
                    "parties": [
                        {
                            "name": "Kent County Council",
                            "id": "GB-FTS-1163",
                            "identifier": {
                                "legalName": "Kent County Council",
                                "noIdentifierRationale": "notOnAnyRegister"
                            },
                            "address": {
                                "streetAddress": "County Hall",
                                "locality": "Maidstone",
                                "region": "UKJ4",
                                "postalCode": "ME14 1XQ",
                                "countryName": "United Kingdom"
                            },
                            "contactPoint": {
                                "name": "Kelly Roberts",
                                "email": "Kelly.Roberts@kent.gov.uk"
                            },
                            "roles": [
                                "buyer"
                            ],
                            "details": {
                                "url": "https://www.kent.gov.uk/",
                                "classifications": [
                                    {
                                        "scheme": "TED_CA_TYPE",
                                        "id": "REGIONAL_AUTHORITY",
                                        "description": "Regional or local authority"
                                    },
                                    {
                                        "scheme": "COFOG",
                                        "id": "01",
                                        "description": "General public services"
                                    }
                                ]
                            }
                        },
                        {
                            "name": "Capita Business Services Ltd",
                            "id": "GB-COH-02299747",
                            "identifier": {
                                "legalName": "Capita Business Services Ltd",
                                "id": "02299747",
                                "scheme": "GB-COH"
                            },
                            "address": {
                                "streetAddress": "First Floor, 2 Kingdom Street, Paddington",
                                "locality": "London",
                                "region": "UKI",
                                "postalCode": "W2 6BD",
                                "countryName": "United Kingdom"
                            },
                            "roles": [
                                "supplier"
                            ],
                            "details": {
                                "scale": "large"
                            }
                        },
                        {
                            "name": "Kent County Council",
                            "id": "GB-FTS-1195",
                            "identifier": {
                                "legalName": "Kent County Council"
                            },
                            "address": {
                                "locality": "Maidstone",
                                "countryName": "United Kingdom"
                            },
                            "roles": [
                                "reviewBody"
                            ]
                        }
                    ],
                    "buyer": {
                        "id": "GB-FTS-1163",
                        "name": "Kent County Council"
                    },
                    "contracts": [
                        {
                            "id": "084974-2025-1",
                            "awardID": "084974-2025-1",
                            "status": "active",
                            "value": {
                                "amount": 9142634,
                                "currency": "GBP"
                            },
                            "dateSigned": "2025-12-17T00:00:00Z"
                        }
                    ],
                    "bids": {
                        "statistics": [
                            {
                                "id": "1",
                                "measure": "bids",
                                "relatedLot": "1",
                                "value": 2
                            }
                        ]
                    },
                    "language": "en"
                }
            ],
            "compiledRelease": {
                "tag": [
                    "compiled"
                ],
                "id": "ocds-h6vhtk-04e286-2025-12-19T14:35:28Z",
                "date": "2025-12-19T14:35:28Z",
                "ocid": "ocds-h6vhtk-04e286",
                "initiationType": "tender",
                "tender": {
                    "id": "SC230157",
                    "legalBasis": {
                        "id": "32014L0024",
                        "scheme": "CELEX"
                    },
                    "title": "Contact Centre Services",
                    "status": "complete",
                    "classification": {
                        "scheme": "CPV",
                        "id": "79512000",
                        "description": "Call centre"
                    },
                    "mainProcurementCategory": "services",
                    "description": "Kent County Council have appointed Capita Business Services Ltd as the provider for SC230157 - Contact Centre Services on a four year contract, commencing on 1st April 2026, with an optional 3 year extension available. \nCapita will deliver a high quality, value for money and efficient contact centre service to the residents of Kent. These services will include:\n•\t24 hours, 7 days a week service provision (essential provision only Out of Hours)\n•\tkey telephony services for KCC's customer contacts\n•\tEmergency calls\n•\tHarnessing technology to enable customers to self-serve or reach their outcome in the quickest possible way",
                    "lots": [
                        {
                            "id": "1",
                            "description": "Kent County Council have appointed Capita Business Services Ltd as the provider for SC230157 - Contact Centre Services on a four year contract, commencing on 1st April 2026, with an optional 3 year extension available. \nCapita will deliver a high quality, value for money and efficient contact centre service to the residents of Kent. These services will include:\n•\t24 hours, 7 days a week service provision (essential provision only Out of Hours)\n•\tkey telephony services for KCC's customer contacts\n•\tEmergency calls\n•\tHarnessing technology to enable customers to self-serve or reach their outcome in the quickest possible way",
                            "contractPeriod": {
                                "startDate": "2026-04-01T00:00:00+01:00"
                            },
                            "hasRenewal": true,
                            "renewal": {
                                "description": "Initial term of the contract will be for 4 years with the potential to extend for up to 3 years."
                            },
                            "submissionTerms": {
                                "variantPolicy": "notAllowed"
                            },
                            "hasOptions": true,
                            "status": "cancelled",
                            "awardCriteria": {
                                "criteria": [
                                    {
                                        "type": "price"
                                    }
                                ]
                            },
                            "options": {
                                "description": "There are extensions available of up to 3 years"
                            }
                        }
                    ],
                    "items": [
                        {
                            "id": "1",
                            "deliveryAddresses": [
                                {
                                    "region": "UKJ4"
                                },
                                {
                                    "region": "UKJ4"
                                }
                            ],
                            "relatedLot": "1"
                        }
                    ],
                    "submissionMethod": [
                        "electronicSubmission"
                    ],
                    "submissionMethodDetails": "http://www.kentbusinessportal.org.uk",
                    "procurementMethod": "selective",
                    "procurementMethodDetails": "Competitive procedure with negotiation",
                    "secondStage": {
                        "noNegotiationNecessary": true
                    },
                    "tenderPeriod": {
                        "endDate": "2025-03-19T12:00:00Z"
                    },
                    "submissionTerms": {
                        "languages": [
                            "en"
                        ]
                    },
                    "hasRecurrence": false
                },
                "parties": [
                    {
                        "id": "GB-FTS-1163",
                        "name": "Kent County Council",
                        "identifier": {
                            "legalName": "Kent County Council",
                            "noIdentifierRationale": "notOnAnyRegister"
                        },
                        "address": {
                            "streetAddress": "County Hall",
                            "locality": "Maidstone",
                            "region": "UKJ4",
                            "postalCode": "ME14 1XQ",
                            "countryName": "United Kingdom"
                        },
                        "contactPoint": {
                            "name": "Kelly Roberts",
                            "telephone": "+44 3000416617",
                            "email": "Kelly.Roberts@kent.gov.uk",
                            "url": "http://www.kentbusinessportal.org.uk"
                        },
                        "roles": [
                            "buyer"
                        ],
                        "details": {
                            "url": "https://www.kent.gov.uk/",
                            "buyerProfile": "http://www.kentbusinessportal.org.uk",
                            "classifications": [
                                {
                                    "scheme": "TED_CA_TYPE",
                                    "id": "REGIONAL_AUTHORITY",
                                    "description": "Regional or local authority"
                                },
                                {
                                    "scheme": "COFOG",
                                    "id": "01",
                                    "description": "General public services"
                                }
                            ]
                        }
                    },
                    {
                        "id": "GB-FTS-10635",
                        "name": "Kent County Council",
                        "identifier": {
                            "legalName": "Kent County Council"
                        },
                        "address": {
                            "streetAddress": "County Hall, Sessions House",
                            "locality": "Maidstone",
                            "postalCode": "ME14 1XQ",
                            "countryName": "United Kingdom"
                        },
                        "roles": [
                            "reviewBody"
                        ]
                    },
                    {
                        "id": "GB-COH-02299747",
                        "name": "Capita Business Services Ltd",
                        "identifier": {
                            "legalName": "Capita Business Services Ltd",
                            "id": "02299747",
                            "scheme": "GB-COH"
                        },
                        "address": {
                            "streetAddress": "First Floor, 2 Kingdom Street, Paddington",
                            "locality": "London",
                            "region": "UKI",
                            "postalCode": "W2 6BD",
                            "countryName": "United Kingdom"
                        },
                        "roles": [
                            "supplier"
                        ],
                        "details": {
                            "scale": "large"
                        }
                    },
                    {
                        "id": "GB-FTS-1195",
                        "name": "Kent County Council",
                        "identifier": {
                            "legalName": "Kent County Council"
                        },
                        "address": {
                            "locality": "Maidstone",
                            "countryName": "United Kingdom"
                        },
                        "roles": [
                            "reviewBody"
                        ]
                    }
                ],
                "buyer": {
                    "id": "GB-FTS-1163",
                    "name": "Kent County Council"
                },
                "language": "en",
                "awards": [
                    {
                        "id": "084974-2025-1",
                        "relatedLots": [
                            "1"
                        ],
                        "status": "active",
                        "suppliers": [
                            {
                                "id": "GB-COH-02299747",
                                "name": "Capita Business Services Ltd"
                            }
                        ]
                    }
                ],
                "contracts": [
                    {
                        "id": "084974-2025-1",
                        "awardID": "084974-2025-1",
                        "status": "active",
                        "value": {
                            "amount": 9142634,
                            "currency": "GBP"
                        },
                        "dateSigned": "2025-12-17T00:00:00Z"
                    }
                ],
                "bids": {
                    "statistics": [
                        {
                            "id": "1",
                            "measure": "bids",
                            "relatedLot": "1",
                            "value": 2
                        }
                    ]
                }
            },
            "versionedRelease": {
                "ocid": "ocds-h6vhtk-04e286",
                "initiationType": [
                    {
                        "releaseID": "005317-2025",
                        "releaseDate": "2025-02-17T11:01:38Z",
                        "releaseTag": [
                            "tender"
                        ],
                        "value": "tender"
                    }
                ],
                "tender": {
                    "id": [
                        {
                            "releaseID": "005317-2025",
                            "releaseDate": "2025-02-17T11:01:38Z",
                            "releaseTag": [
                                "tender"
                            ],
                            "value": "DN763612"
                        },
                        {
                            "releaseID": "084974-2025",
                            "releaseDate": "2025-12-19T14:35:28Z",
                            "releaseTag": [
                                "award",
                                "contract"
                            ],
                            "value": "SC230157"
                        }
                    ],
                    "legalBasis": {
                        "id": [
                            {
                                "releaseID": "005317-2025",
                                "releaseDate": "2025-02-17T11:01:38Z",
                                "releaseTag": [
                                    "tender"
                                ],
                                "value": "32014L0024"
                            }
                        ],
                        "scheme": [
                            {
                                "releaseID": "005317-2025",
                                "releaseDate": "2025-02-17T11:01:38Z",
                                "releaseTag": [
                                    "tender"
                                ],
                                "value": "CELEX"
                            }
                        ]
                    },
                    "title": [
                        {
                            "releaseID": "005317-2025",
                            "releaseDate": "2025-02-17T11:01:38Z",
                            "releaseTag": [
                                "tender"
                            ],
                            "value": "SC230157 - Contact Centre Services"
                        },
                        {
                            "releaseID": "084974-2025",
                            "releaseDate": "2025-12-19T14:35:28Z",
                            "releaseTag": [
                                "award",
                                "contract"
                            ],
                            "value": "Contact Centre Services"
                        }
                    ],
                    "status": [
                        {
                            "releaseID": "005317-2025",
                            "releaseDate": "2025-02-17T11:01:38Z",
                            "releaseTag": [
                                "tender"
                            ],
                            "value": "active"
                        },
                        {
                            "releaseID": "084974-2025",
                            "releaseDate": "2025-12-19T14:35:28Z",
                            "releaseTag": [
                                "award",
                                "contract"
                            ],
                            "value": "complete"
                        }
                    ],
                    "classification": {
                        "scheme": [
                            {
                                "releaseID": "005317-2025",
                                "releaseDate": "2025-02-17T11:01:38Z",
                                "releaseTag": [
                                    "tender"
                                ],
                                "value": "CPV"
                            }
                        ],
                        "id": [
                            {
                                "releaseID": "005317-2025",
                                "releaseDate": "2025-02-17T11:01:38Z",
                                "releaseTag": [
                                    "tender"
                                ],
                                "value": "79512000"
                            }
                        ],
                        "description": [
                            {
                                "releaseID": "005317-2025",
                                "releaseDate": "2025-02-17T11:01:38Z",
                                "releaseTag": [
                                    "tender"
                                ],
                                "value": "Call centre"
                            }
                        ]
                    },
                    "mainProcurementCategory": [
                        {
                            "releaseID": "005317-2025",
                            "releaseDate": "2025-02-17T11:01:38Z",
                            "releaseTag": [
                                "tender"
                            ],
                            "value": "services"
                        }
                    ],
                    "description": [
                        {
                            "releaseID": "005317-2025",
                            "releaseDate": "2025-02-17T11:01:38Z",
                            "releaseTag": [
                                "tender"
                            ],
                            "value": "Kent County Council are seeking a supplier to provide contact centre services to the residents of Kent to commence April 2026. We are seeking a supplier that will deliver a high quality, value for money and efficient service to the residents of Kent.\nThey key outcomes from this contract will be:\n•\t24 hours, 7 days a week service provision (essential provision only Out of Hours)\n•\tTo be the key telephony service for KCC’s customer contacts.\n•\tFirst time resolution where possible.\n•\tEmergency calls to be answered as a priority\n•\tAll contact types to have an answer rate mechanism and target (to be agreed)\n•\tKey Performance Indicators to be measured.\n•\tA high-quality service which will be measured against a quality framework and relevant targets.\n•\tYear on year reduction of non-emergency calls and emails\n•\tA contact centre that supports customers in the best interests of the public, harnessing technology to enable them to self-serve or reach\ntheir outcome in the quickest possible way.\nAll Expressions of Interest must be registered via the Kent Business Portal https://www.kentbusinessportal.org.uk/  and all interested candidates must submit a Selection Questionnaire via the Kent Business Portal by noon 19th March 2024."
                        },
                        {
                            "releaseID": "084974-2025",
                            "releaseDate": "2025-12-19T14:35:28Z",
                            "releaseTag": [
                                "award",
                                "contract"
                            ],
                            "value": "Kent County Council have appointed Capita Business Services Ltd as the provider for SC230157 - Contact Centre Services on a four year contract, commencing on 1st April 2026, with an optional 3 year extension available. \nCapita will deliver a high quality, value for money and efficient contact centre service to the residents of Kent. These services will include:\n•\t24 hours, 7 days a week service provision (essential provision only Out of Hours)\n•\tkey telephony services for KCC's customer contacts\n•\tEmergency calls\n•\tHarnessing technology to enable customers to self-serve or reach their outcome in the quickest possible way"
                        }
                    ],
                    "lots": [
                        {
                            "id": "1",
                            "description": [
                                {
                                    "releaseID": "005317-2025",
                                    "releaseDate": "2025-02-17T11:01:38Z",
                                    "releaseTag": [
                                        "tender"
                                    ],
                                    "value": "Kent County Council are seeking a supplier to provide contact centre services to the residents of Kent to commence April 2026.\nWe are seeking a supplier that will deliver a high quality, value for money and efficient service to the residents of Kent.\nThey key outcomes from this contract will be:\n•\t24 hours, 7 days a week service provision (essential provision only Out of Hours)\n•\tTo be the key telephony service for KCC’s customer contacts.\n•\tFirst time resolution where possible.\n•\tEmergency calls to be answered as a priority\n•\tAll contact types to have an answer rate mechanism and target (to be agreed)\n•\tKey Performance Indicators to be measured.\n•\tA high-quality service which will be measured against a quality framework and relevant\ntargets.\n•\tYear on year reduction of non-emergency calls and emails\n•\tA contact centre that supports customers in the best interests of the public, harnessing\ntechnology to enable them to self-serve or reach their outcome in the quickest possible way.\nAll Expressions of Interest must be registered via the Kent Business Portal https://www.kentbusinessportal.org.uk/  and all interested candidates must submit a Selection Questionnaire via the Kent Business Portal by noon 19th March 2024."
                                },
                                {
                                    "releaseID": "084974-2025",
                                    "releaseDate": "2025-12-19T14:35:28Z",
                                    "releaseTag": [
                                        "award",
                                        "contract"
                                    ],
                                    "value": "Kent County Council have appointed Capita Business Services Ltd as the provider for SC230157 - Contact Centre Services on a four year contract, commencing on 1st April 2026, with an optional 3 year extension available. \nCapita will deliver a high quality, value for money and efficient contact centre service to the residents of Kent. These services will include:\n•\t24 hours, 7 days a week service provision (essential provision only Out of Hours)\n•\tkey telephony services for KCC's customer contacts\n•\tEmergency calls\n•\tHarnessing technology to enable customers to self-serve or reach their outcome in the quickest possible way"
                                }
                            ],
                            "contractPeriod": {
                                "startDate": [
                                    {
                                        "releaseID": "005317-2025",
                                        "releaseDate": "2025-02-17T11:01:38Z",
                                        "releaseTag": [
                                            "tender"
                                        ],
                                        "value": "2026-04-01T00:00:00+01:00"
                                    }
                                ]
                            },
                            "hasRenewal": [
                                {
                                    "releaseID": "005317-2025",
                                    "releaseDate": "2025-02-17T11:01:38Z",
                                    "releaseTag": [
                                        "tender"
                                    ],
                                    "value": true
                                }
                            ],
                            "renewal": {
                                "description": [
                                    {
                                        "releaseID": "005317-2025",
                                        "releaseDate": "2025-02-17T11:01:38Z",
                                        "releaseTag": [
                                            "tender"
                                        ],
                                        "value": "Initial term of the contract will be for 4 years with the potential to extend for up to 3 years."
                                    }
                                ]
                            },
                            "submissionTerms": {
                                "variantPolicy": [
                                    {
                                        "releaseID": "005317-2025",
                                        "releaseDate": "2025-02-17T11:01:38Z",
                                        "releaseTag": [
                                            "tender"
                                        ],
                                        "value": "notAllowed"
                                    }
                                ]
                            },
                            "hasOptions": [
                                {
                                    "releaseID": "005317-2025",
                                    "releaseDate": "2025-02-17T11:01:38Z",
                                    "releaseTag": [
                                        "tender"
                                    ],
                                    "value": false
                                },
                                {
                                    "releaseID": "084974-2025",
                                    "releaseDate": "2025-12-19T14:35:28Z",
                                    "releaseTag": [
                                        "award",
                                        "contract"
                                    ],
                                    "value": true
                                }
                            ],
                            "status": [
                                {
                                    "releaseID": "005317-2025",
                                    "releaseDate": "2025-02-17T11:01:38Z",
                                    "releaseTag": [
                                        "tender"
                                    ],
                                    "value": "active"
                                },
                                {
                                    "releaseID": "084974-2025",
                                    "releaseDate": "2025-12-19T14:35:28Z",
                                    "releaseTag": [
                                        "award",
                                        "contract"
                                    ],
                                    "value": "cancelled"
                                }
                            ],
                            "awardCriteria": {
                                "criteria": [
                                    {
                                        "releaseID": "084974-2025",
                                        "releaseDate": "2025-12-19T14:35:28Z",
                                        "releaseTag": [
                                            "award",
                                            "contract"
                                        ],
                                        "value": [
                                            {
                                                "type": "price"
                                            }
                                        ]
                                    }
                                ]
                            },
                            "options": {
                                "description": [
                                    {
                                        "releaseID": "084974-2025",
                                        "releaseDate": "2025-12-19T14:35:28Z",
                                        "releaseTag": [
                                            "award",
                                            "contract"
                                        ],
                                        "value": "There are extensions available of up to 3 years"
                                    }
                                ]
                            }
                        }
                    ],
                    "items": [
                        {
                            "id": "1",
                            "deliveryAddresses": [
                                {
                                    "region": [
                                        {
                                            "releaseID": "005317-2025",
                                            "releaseDate": "2025-02-17T11:01:38Z",
                                            "releaseTag": [
                                                "tender"
                                            ],
                                            "value": "UKJ4"
                                        }
                                    ]
                                },
                                {
                                    "region": [
                                        {
                                            "releaseID": "084974-2025",
                                            "releaseDate": "2025-12-19T14:35:28Z",
                                            "releaseTag": [
                                                "award",
                                                "contract"
                                            ],
                                            "value": "UKJ4"
                                        }
                                    ]
                                }
                            ],
                            "relatedLot": [
                                {
                                    "releaseID": "005317-2025",
                                    "releaseDate": "2025-02-17T11:01:38Z",
                                    "releaseTag": [
                                        "tender"
                                    ],
                                    "value": "1"
                                }
                            ]
                        }
                    ],
                    "submissionMethod": [
                        {
                            "releaseID": "005317-2025",
                            "releaseDate": "2025-02-17T11:01:38Z",
                            "releaseTag": [
                                "tender"
                            ],
                            "value": [
                                "electronicSubmission"
                            ]
                        }
                    ],
                    "submissionMethodDetails": [
                        {
                            "releaseID": "005317-2025",
                            "releaseDate": "2025-02-17T11:01:38Z",
                            "releaseTag": [
                                "tender"
                            ],
                            "value": "http://www.kentbusinessportal.org.uk"
                        }
                    ],
                    "procurementMethod": [
                        {
                            "releaseID": "005317-2025",
                            "releaseDate": "2025-02-17T11:01:38Z",
                            "releaseTag": [
                                "tender"
                            ],
                            "value": "selective"
                        }
                    ],
                    "procurementMethodDetails": [
                        {
                            "releaseID": "005317-2025",
                            "releaseDate": "2025-02-17T11:01:38Z",
                            "releaseTag": [
                                "tender"
                            ],
                            "value": "Competitive procedure with negotiation"
                        }
                    ],
                    "secondStage": {
                        "noNegotiationNecessary": [
                            {
                                "releaseID": "005317-2025",
                                "releaseDate": "2025-02-17T11:01:38Z",
                                "releaseTag": [
                                    "tender"
                                ],
                                "value": true
                            }
                        ]
                    },
                    "tenderPeriod": {
                        "endDate": [
                            {
                                "releaseID": "005317-2025",
                                "releaseDate": "2025-02-17T11:01:38Z",
                                "releaseTag": [
                                    "tender"
                                ],
                                "value": "2025-03-19T12:00:00Z"
                            }
                        ]
                    },
                    "submissionTerms": {
                        "languages": [
                            {
                                "releaseID": "005317-2025",
                                "releaseDate": "2025-02-17T11:01:38Z",
                                "releaseTag": [
                                    "tender"
                                ],
                                "value": [
                                    "en"
                                ]
                            }
                        ]
                    },
                    "hasRecurrence": [
                        {
                            "releaseID": "005317-2025",
                            "releaseDate": "2025-02-17T11:01:38Z",
                            "releaseTag": [
                                "tender"
                            ],
                            "value": false
                        }
                    ]
                },
                "parties": [
                    {
                        "id": "GB-FTS-1163",
                        "name": [
                            {
                                "releaseID": "005317-2025",
                                "releaseDate": "2025-02-17T11:01:38Z",
                                "releaseTag": [
                                    "tender"
                                ],
                                "value": "Kent County Council"
                            }
                        ],
                        "identifier": {
                            "legalName": [
                                {
                                    "releaseID": "005317-2025",
                                    "releaseDate": "2025-02-17T11:01:38Z",
                                    "releaseTag": [
                                        "tender"
                                    ],
                                    "value": "Kent County Council"
                                }
                            ],
                            "noIdentifierRationale": [
                                {
                                    "releaseID": "084974-2025",
                                    "releaseDate": "2025-12-19T14:35:28Z",
                                    "releaseTag": [
                                        "award",
                                        "contract"
                                    ],
                                    "value": "notOnAnyRegister"
                                }
                            ]
                        },
                        "address": {
                            "streetAddress": [
                                {
                                    "releaseID": "005317-2025",
                                    "releaseDate": "2025-02-17T11:01:38Z",
                                    "releaseTag": [
                                        "tender"
                                    ],
                                    "value": "County Hall"
                                }
                            ],
                            "locality": [
                                {
                                    "releaseID": "005317-2025",
                                    "releaseDate": "2025-02-17T11:01:38Z",
                                    "releaseTag": [
                                        "tender"
                                    ],
                                    "value": "Maidstone"
                                }
                            ],
                            "region": [
                                {
                                    "releaseID": "005317-2025",
                                    "releaseDate": "2025-02-17T11:01:38Z",
                                    "releaseTag": [
                                        "tender"
                                    ],
                                    "value": "UKJ4"
                                }
                            ],
                            "postalCode": [
                                {
                                    "releaseID": "005317-2025",
                                    "releaseDate": "2025-02-17T11:01:38Z",
                                    "releaseTag": [
                                        "tender"
                                    ],
                                    "value": "ME14 1XQ"
                                }
                            ],
                            "countryName": [
                                {
                                    "releaseID": "005317-2025",
                                    "releaseDate": "2025-02-17T11:01:38Z",
                                    "releaseTag": [
                                        "tender"
                                    ],
                                    "value": "United Kingdom"
                                }
                            ]
                        },
                        "contactPoint": {
                            "name": [
                                {
                                    "releaseID": "005317-2025",
                                    "releaseDate": "2025-02-17T11:01:38Z",
                                    "releaseTag": [
                                        "tender"
                                    ],
                                    "value": "Mrs Kelly Roberts"
                                },
                                {
                                    "releaseID": "084974-2025",
                                    "releaseDate": "2025-12-19T14:35:28Z",
                                    "releaseTag": [
                                        "award",
                                        "contract"
                                    ],
                                    "value": "Kelly Roberts"
                                }
                            ],
                            "telephone": [
                                {
                                    "releaseID": "005317-2025",
                                    "releaseDate": "2025-02-17T11:01:38Z",
                                    "releaseTag": [
                                        "tender"
                                    ],
                                    "value": "+44 3000416617"
                                }
                            ],
                            "email": [
                                {
                                    "releaseID": "005317-2025",
                                    "releaseDate": "2025-02-17T11:01:38Z",
                                    "releaseTag": [
                                        "tender"
                                    ],
                                    "value": "kelly.roberts@kent.gov.uk"
                                },
                                {
                                    "releaseID": "084974-2025",
                                    "releaseDate": "2025-12-19T14:35:28Z",
                                    "releaseTag": [
                                        "award",
                                        "contract"
                                    ],
                                    "value": "Kelly.Roberts@kent.gov.uk"
                                }
                            ],
                            "url": [
                                {
                                    "releaseID": "005317-2025",
                                    "releaseDate": "2025-02-17T11:01:38Z",
                                    "releaseTag": [
                                        "tender"
                                    ],
                                    "value": "http://www.kentbusinessportal.org.uk"
                                }
                            ]
                        },
                        "roles": [
                            {
                                "releaseID": "005317-2025",
                                "releaseDate": "2025-02-17T11:01:38Z",
                                "releaseTag": [
                                    "tender"
                                ],
                                "value": [
                                    "buyer"
                                ]
                            }
                        ],
                        "details": {
                            "url": [
                                {
                                    "releaseID": "005317-2025",
                                    "releaseDate": "2025-02-17T11:01:38Z",
                                    "releaseTag": [
                                        "tender"
                                    ],
                                    "value": "http://www.kent.gov.uk"
                                },
                                {
                                    "releaseID": "084974-2025",
                                    "releaseDate": "2025-12-19T14:35:28Z",
                                    "releaseTag": [
                                        "award",
                                        "contract"
                                    ],
                                    "value": "https://www.kent.gov.uk/"
                                }
                            ],
                            "buyerProfile": [
                                {
                                    "releaseID": "005317-2025",
                                    "releaseDate": "2025-02-17T11:01:38Z",
                                    "releaseTag": [
                                        "tender"
                                    ],
                                    "value": "http://www.kentbusinessportal.org.uk"
                                }
                            ],
                            "classifications": [
                                {
                                    "releaseID": "005317-2025",
                                    "releaseDate": "2025-02-17T11:01:38Z",
                                    "releaseTag": [
                                        "tender"
                                    ],
                                    "value": [
                                        {
                                            "scheme": "TED_CA_TYPE",
                                            "id": "REGIONAL_AUTHORITY",
                                            "description": "Regional or local authority"
                                        },
                                        {
                                            "scheme": "COFOG",
                                            "id": "01",
                                            "description": "General public services"
                                        }
                                    ]
                                }
                            ]
                        }
                    },
                    {
                        "id": "GB-FTS-10635",
                        "name": [
                            {
                                "releaseID": "005317-2025",
                                "releaseDate": "2025-02-17T11:01:38Z",
                                "releaseTag": [
                                    "tender"
                                ],
                                "value": "Kent County Council"
                            }
                        ],
                        "identifier": {
                            "legalName": [
                                {
                                    "releaseID": "005317-2025",
                                    "releaseDate": "2025-02-17T11:01:38Z",
                                    "releaseTag": [
                                        "tender"
                                    ],
                                    "value": "Kent County Council"
                                }
                            ]
                        },
                        "address": {
                            "streetAddress": [
                                {
                                    "releaseID": "005317-2025",
                                    "releaseDate": "2025-02-17T11:01:38Z",
                                    "releaseTag": [
                                        "tender"
                                    ],
                                    "value": "County Hall, Sessions House"
                                }
                            ],
                            "locality": [
                                {
                                    "releaseID": "005317-2025",
                                    "releaseDate": "2025-02-17T11:01:38Z",
                                    "releaseTag": [
                                        "tender"
                                    ],
                                    "value": "Maidstone"
                                }
                            ],
                            "postalCode": [
                                {
                                    "releaseID": "005317-2025",
                                    "releaseDate": "2025-02-17T11:01:38Z",
                                    "releaseTag": [
                                        "tender"
                                    ],
                                    "value": "ME14 1XQ"
                                }
                            ],
                            "countryName": [
                                {
                                    "releaseID": "005317-2025",
                                    "releaseDate": "2025-02-17T11:01:38Z",
                                    "releaseTag": [
                                        "tender"
                                    ],
                                    "value": "United Kingdom"
                                }
                            ]
                        },
                        "roles": [
                            {
                                "releaseID": "005317-2025",
                                "releaseDate": "2025-02-17T11:01:38Z",
                                "releaseTag": [
                                    "tender"
                                ],
                                "value": [
                                    "reviewBody"
                                ]
                            }
                        ]
                    },
                    {
                        "id": "GB-COH-02299747",
                        "name": [
                            {
                                "releaseID": "084974-2025",
                                "releaseDate": "2025-12-19T14:35:28Z",
                                "releaseTag": [
                                    "award",
                                    "contract"
                                ],
                                "value": "Capita Business Services Ltd"
                            }
                        ],
                        "identifier": {
                            "legalName": [
                                {
                                    "releaseID": "084974-2025",
                                    "releaseDate": "2025-12-19T14:35:28Z",
                                    "releaseTag": [
                                        "award",
                                        "contract"
                                    ],
                                    "value": "Capita Business Services Ltd"
                                }
                            ],
                            "id": [
                                {
                                    "releaseID": "084974-2025",
                                    "releaseDate": "2025-12-19T14:35:28Z",
                                    "releaseTag": [
                                        "award",
                                        "contract"
                                    ],
                                    "value": "02299747"
                                }
                            ],
                            "scheme": [
                                {
                                    "releaseID": "084974-2025",
                                    "releaseDate": "2025-12-19T14:35:28Z",
                                    "releaseTag": [
                                        "award",
                                        "contract"
                                    ],
                                    "value": "GB-COH"
                                }
                            ]
                        },
                        "address": {
                            "streetAddress": [
                                {
                                    "releaseID": "084974-2025",
                                    "releaseDate": "2025-12-19T14:35:28Z",
                                    "releaseTag": [
                                        "award",
                                        "contract"
                                    ],
                                    "value": "First Floor, 2 Kingdom Street, Paddington"
                                }
                            ],
                            "locality": [
                                {
                                    "releaseID": "084974-2025",
                                    "releaseDate": "2025-12-19T14:35:28Z",
                                    "releaseTag": [
                                        "award",
                                        "contract"
                                    ],
                                    "value": "London"
                                }
                            ],
                            "region": [
                                {
                                    "releaseID": "084974-2025",
                                    "releaseDate": "2025-12-19T14:35:28Z",
                                    "releaseTag": [
                                        "award",
                                        "contract"
                                    ],
                                    "value": "UKI"
                                }
                            ],
                            "postalCode": [
                                {
                                    "releaseID": "084974-2025",
                                    "releaseDate": "2025-12-19T14:35:28Z",
                                    "releaseTag": [
                                        "award",
                                        "contract"
                                    ],
                                    "value": "W2 6BD"
                                }
                            ],
                            "countryName": [
                                {
                                    "releaseID": "084974-2025",
                                    "releaseDate": "2025-12-19T14:35:28Z",
                                    "releaseTag": [
                                        "award",
                                        "contract"
                                    ],
                                    "value": "United Kingdom"
                                }
                            ]
                        },
                        "roles": [
                            {
                                "releaseID": "084974-2025",
                                "releaseDate": "2025-12-19T14:35:28Z",
                                "releaseTag": [
                                    "award",
                                    "contract"
                                ],
                                "value": [
                                    "supplier"
                                ]
                            }
                        ],
                        "details": {
                            "scale": [
                                {
                                    "releaseID": "084974-2025",
                                    "releaseDate": "2025-12-19T14:35:28Z",
                                    "releaseTag": [
                                        "award",
                                        "contract"
                                    ],
                                    "value": "large"
                                }
                            ]
                        }
                    },
                    {
                        "id": "GB-FTS-1195",
                        "name": [
                            {
                                "releaseID": "084974-2025",
                                "releaseDate": "2025-12-19T14:35:28Z",
                                "releaseTag": [
                                    "award",
                                    "contract"
                                ],
                                "value": "Kent County Council"
                            }
                        ],
                        "identifier": {
                            "legalName": [
                                {
                                    "releaseID": "084974-2025",
                                    "releaseDate": "2025-12-19T14:35:28Z",
                                    "releaseTag": [
                                        "award",
                                        "contract"
                                    ],
                                    "value": "Kent County Council"
                                }
                            ]
                        },
                        "address": {
                            "locality": [
                                {
                                    "releaseID": "084974-2025",
                                    "releaseDate": "2025-12-19T14:35:28Z",
                                    "releaseTag": [
                                        "award",
                                        "contract"
                                    ],
                                    "value": "Maidstone"
                                }
                            ],
                            "countryName": [
                                {
                                    "releaseID": "084974-2025",
                                    "releaseDate": "2025-12-19T14:35:28Z",
                                    "releaseTag": [
                                        "award",
                                        "contract"
                                    ],
                                    "value": "United Kingdom"
                                }
                            ]
                        },
                        "roles": [
                            {
                                "releaseID": "084974-2025",
                                "releaseDate": "2025-12-19T14:35:28Z",
                                "releaseTag": [
                                    "award",
                                    "contract"
                                ],
                                "value": [
                                    "reviewBody"
                                ]
                            }
                        ]
                    }
                ],
                "buyer": {
                    "id": [
                        {
                            "releaseID": "005317-2025",
                            "releaseDate": "2025-02-17T11:01:38Z",
                            "releaseTag": [
                                "tender"
                            ],
                            "value": "GB-FTS-1163"
                        }
                    ],
                    "name": [
                        {
                            "releaseID": "005317-2025",
                            "releaseDate": "2025-02-17T11:01:38Z",
                            "releaseTag": [
                                "tender"
                            ],
                            "value": "Kent County Council"
                        }
                    ]
                },
                "language": [
                    {
                        "releaseID": "005317-2025",
                        "releaseDate": "2025-02-17T11:01:38Z",
                        "releaseTag": [
                            "tender"
                        ],
                        "value": "en"
                    }
                ],
                "awards": [
                    {
                        "id": "084974-2025-1",
                        "relatedLots": [
                            {
                                "releaseID": "084974-2025",
                                "releaseDate": "2025-12-19T14:35:28Z",
                                "releaseTag": [
                                    "award",
                                    "contract"
                                ],
                                "value": [
                                    "1"
                                ]
                            }
                        ],
                        "status": [
                            {
                                "releaseID": "084974-2025",
                                "releaseDate": "2025-12-19T14:35:28Z",
                                "releaseTag": [
                                    "award",
                                    "contract"
                                ],
                                "value": "active"
                            }
                        ],
                        "suppliers": [
                            {
                                "id": "GB-COH-02299747",
                                "name": [
                                    {
                                        "releaseID": "084974-2025",
                                        "releaseDate": "2025-12-19T14:35:28Z",
                                        "releaseTag": [
                                            "award",
                                            "contract"
                                        ],
                                        "value": "Capita Business Services Ltd"
                                    }
                                ]
                            }
                        ]
                    }
                ],
                "contracts": [
                    {
                        "id": "084974-2025-1",
                        "awardID": [
                            {
                                "releaseID": "084974-2025",
                                "releaseDate": "2025-12-19T14:35:28Z",
                                "releaseTag": [
                                    "award",
                                    "contract"
                                ],
                                "value": "084974-2025-1"
                            }
                        ],
                        "status": [
                            {
                                "releaseID": "084974-2025",
                                "releaseDate": "2025-12-19T14:35:28Z",
                                "releaseTag": [
                                    "award",
                                    "contract"
                                ],
                                "value": "active"
                            }
                        ],
                        "value": {
                            "amount": [
                                {
                                    "releaseID": "084974-2025",
                                    "releaseDate": "2025-12-19T14:35:28Z",
                                    "releaseTag": [
                                        "award",
                                        "contract"
                                    ],
                                    "value": 9142634
                                }
                            ],
                            "currency": [
                                {
                                    "releaseID": "084974-2025",
                                    "releaseDate": "2025-12-19T14:35:28Z",
                                    "releaseTag": [
                                        "award",
                                        "contract"
                                    ],
                                    "value": "GBP"
                                }
                            ]
                        },
                        "dateSigned": [
                            {
                                "releaseID": "084974-2025",
                                "releaseDate": "2025-12-19T14:35:28Z",
                                "releaseTag": [
                                    "award",
                                    "contract"
                                ],
                                "value": "2025-12-17T00:00:00Z"
                            }
                        ]
                    }
                ],
                "bids": {
                    "statistics": [
                        {
                            "id": "1",
                            "measure": [
                                {
                                    "releaseID": "084974-2025",
                                    "releaseDate": "2025-12-19T14:35:28Z",
                                    "releaseTag": [
                                        "award",
                                        "contract"
                                    ],
                                    "value": "bids"
                                }
                            ],
                            "relatedLot": [
                                {
                                    "releaseID": "084974-2025",
                                    "releaseDate": "2025-12-19T14:35:28Z",
                                    "releaseTag": [
                                        "award",
                                        "contract"
                                    ],
                                    "value": "1"
                                }
                            ],
                            "value": [
                                {
                                    "releaseID": "084974-2025",
                                    "releaseDate": "2025-12-19T14:35:28Z",
                                    "releaseTag": [
                                        "award",
                                        "contract"
                                    ],
                                    "value": 2
                                }
                            ]
                        }
                    ]
                }
            }
        }
    ]
}