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For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343\n(SC Ref:796999)" }, { "releaseID": "026667-2026", "releaseDate": "2026-03-24T10:56:59Z", "releaseTag": [ "award", "contract" ], "value": "The contractor pays all staff at a rate higher than or equal to the Real Living Wage and will continue to pay that wage rate through the duration of this contract.\n(SC Ref:827367)" } ], "initiationType": [ { "releaseID": "037778-2024", "releaseDate": "2024-11-22T10:48:26Z", "releaseTag": [ "planning" ], "value": "tender" } ], "tender": { "id": [ { "releaseID": "037778-2024", "releaseDate": "2024-11-22T10:48:26Z", "releaseTag": [ "planning" ], "value": "664929" } ], "legalBasis": { "id": [ { "releaseID": "037778-2024", "releaseDate": "2024-11-22T10:48:26Z", "releaseTag": [ "planning" ], "value": "32014L0024" } ], "scheme": [ { "releaseID": "037778-2024", "releaseDate": "2024-11-22T10:48:26Z", "releaseTag": [ "planning" ], "value": "CELEX" } ] }, "title": [ { "releaseID": "037778-2024", "releaseDate": "2024-11-22T10:48:26Z", "releaseTag": [ "planning" ], "value": "Scottish Government - Correspondence Management System" }, { "releaseID": "017492-2025", "releaseDate": "2025-04-29T09:59:44+01:00", "releaseTag": [ "tender" ], "value": "IPED - The Supply and Support of a Correspondence Management System" } ], "status": [ { "releaseID": "037778-2024", "releaseDate": "2024-11-22T10:48:26Z", "releaseTag": [ "planning" ], "value": "planned" }, { "releaseID": "017492-2025", "releaseDate": "2025-04-29T09:59:44+01:00", "releaseTag": [ "tender" ], "value": "active" }, { "releaseID": "026667-2026", "releaseDate": "2026-03-24T10:56:59Z", "releaseTag": [ "award", "contract" ], "value": "complete" } ], "classification": { "scheme": [ { "releaseID": "037778-2024", "releaseDate": "2024-11-22T10:48:26Z", "releaseTag": [ "planning" ], "value": "CPV" } ], "id": [ { "releaseID": "037778-2024", "releaseDate": "2024-11-22T10:48:26Z", "releaseTag": [ "planning" ], "value": "72212311" }, { "releaseID": "017492-2025", "releaseDate": "2025-04-29T09:59:44+01:00", "releaseTag": [ "tender" ], "value": "72512000" } ], "description": [ { "releaseID": "037778-2024", "releaseDate": "2024-11-22T10:48:26Z", "releaseTag": [ "planning" ], "value": "Document management software development services" }, { "releaseID": "017492-2025", "releaseDate": "2025-04-29T09:59:44+01:00", "releaseTag": [ "tender" ], "value": "Document management services" } ] }, "mainProcurementCategory": [ { "releaseID": "037778-2024", "releaseDate": "2024-11-22T10:48:26Z", "releaseTag": [ "planning" ], "value": "services" } ], "description": [ { "releaseID": "037778-2024", "releaseDate": "2024-11-22T10:48:26Z", "releaseTag": [ "planning" ], "value": "The Scottish Government (SG) receives and processes correspondence submitted through various channels. Correspondence we receive can be categorised as one of five key types:\n-Complaints\n-Ministerial Correspondence\n-General Correspondence\n-Freedom of Information (FOI)/Environmental Information Regulation (EIR) Requests, Reviews and Appeals\n-Parliamentary Questions (PQ’s)\nThe SG intends to replace the systems that currently support the above correspondence types with a Software as a Service (SaaS) solution" }, { "releaseID": "017492-2025", "releaseDate": "2025-04-29T09:59:44+01:00", "releaseTag": [ "tender" ], "value": "The Scottish Government is seeking a suitably qualified and experienced service provider who will be responsible for the supply and support of a new Correspondence Management System. Both the Solution, and Services, which are to be provided by the Service Provider will form the core of a wider Correspondence Management capability, including updated operating models and business process improvements, to be implemented by the SG." }, { "releaseID": "026667-2026", "releaseDate": "2026-03-24T10:56:59Z", "releaseTag": [ "award", "contract" ], "value": "The Scottish Government has awarded a contract to a qualified and experienced service provider who will be responsible for the supply and support of a new Correspondence Management System. Both the Solution, and Services, which are to be provided by the Service Provider will form the core of a wider Correspondence Management capability, including updated operating models and business process improvements, to be implemented by the SG." } ], "value": { "amount": [ { "releaseID": "037778-2024", "releaseDate": "2024-11-22T10:48:26Z", "releaseTag": [ "planning" ], "value": 3000000 }, { "releaseID": "017492-2025", "releaseDate": "2025-04-29T09:59:44+01:00", "releaseTag": [ "tender" ], "value": 2500000 } ], "currency": [ { "releaseID": "037778-2024", "releaseDate": "2024-11-22T10:48:26Z", "releaseTag": [ "planning" ], "value": "GBP" } ] }, "lots": [ { "id": "1", "description": [ { "releaseID": "037778-2024", "releaseDate": "2024-11-22T10:48:26Z", "releaseTag": [ "planning" ], "value": "The Scottish Government (SG) receives and processes correspondence submitted through various channels.\nThe SG intends to replace the current correspondence system with a Software as a Service (SaaS) solution. We are anticipating 3,000 – 4,000 Scottish Government staffs will receive and process 50,000 – 70,000 cases per year on the new SaaS solution." }, { "releaseID": "017492-2025", "releaseDate": "2025-04-29T09:59:44+01:00", "releaseTag": [ "tender" ], "value": "The Scottish Government is seeking a suitably qualified and experienced service provider who will be responsible for the supply and support of a new Correspondence Management System. Both the Solution, and Services, which are to be provided by the Service Provider will form the core of a wider Correspondence Management capability, including updated operating models and business process improvements, to be implemented by the SG.\nThe purpose of this procurement is to provide a platform to manage the processing of the vast and varied correspondence submitted through various channels in a secure and managed software as a service solution.\nThe correspondence in scope for this solution that are received into Scottish Government via various channels that can be categorised as one of four key types -\n-Ministerial Correspondence\n-General Correspondence\n-Freedom of Information (FOI) Requests\n-Parliamentary Questions Additional information: Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015." }, { "releaseID": "026667-2026", "releaseDate": "2026-03-24T10:56:59Z", "releaseTag": [ "award", "contract" ], "value": "The Scottish Government has awarded a contract to a service provider who will be responsible for the supply and support of a new Correspondence Management System. Both the Solution, and Services, which are to be provided by the Service Provider will form the core of a wider Correspondence Management capability, including updated operating models and business process improvements, to be implemented by the SG.\nThe purpose of this procurement is to provide a platform to manage the processing of the vast and varied correspondence submitted through various channels in a secure and managed software as a service solution.\nThe correspondence in scope for this solution that are received into Scottish Government via various channels that can be categorised as one of four key types -\n-Ministerial Correspondence\n-General Correspondence\n-Freedom of Information (FOI) Requests\n-Parliamentary Questions Additional information: Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015." } ], "status": [ { "releaseID": "037778-2024", "releaseDate": "2024-11-22T10:48:26Z", "releaseTag": [ "planning" ], "value": "planned" }, { "releaseID": "017492-2025", "releaseDate": "2025-04-29T09:59:44+01:00", "releaseTag": [ "tender" ], "value": "active" }, { "releaseID": "026667-2026", "releaseDate": "2026-03-24T10:56:59Z", "releaseTag": [ "award", "contract" ], "value": "cancelled" } ], "awardCriteria": { "criteria": [ { "releaseID": "017492-2025", "releaseDate": "2025-04-29T09:59:44+01:00", "releaseTag": [ "tender" ], "value": [ { "name": "Quality", "type": "quality", "description": "70" }, { "type": "price", "description": "30" } ] } ] }, "contractPeriod": { "durationInDays": [ { "releaseID": "017492-2025", "releaseDate": "2025-04-29T09:59:44+01:00", "releaseTag": [ "tender" ], "value": 1440 } ] }, "hasRenewal": [ { "releaseID": "017492-2025", "releaseDate": "2025-04-29T09:59:44+01:00", "releaseTag": [ "tender" ], "value": true } ], "renewal": { "description": [ { "releaseID": "017492-2025", "releaseDate": "2025-04-29T09:59:44+01:00", "releaseTag": [ "tender" ], "value": "Initial contract period will be 24 months with the possible extension of a further 24 months." } ] }, "submissionTerms": { "variantPolicy": [ { "releaseID": "017492-2025", "releaseDate": "2025-04-29T09:59:44+01:00", "releaseTag": [ "tender" ], "value": "notAllowed" } ] }, "hasOptions": [ { "releaseID": "017492-2025", "releaseDate": "2025-04-29T09:59:44+01:00", "releaseTag": [ "tender" ], "value": false } ] } ], "items": [ { "id": "1", "additionalClassifications": [ { "releaseID": "037778-2024", "releaseDate": "2024-11-22T10:48:26Z", "releaseTag": [ "planning" ], "value": [ { "scheme": "CPV", "id": "72212311", "description": "Document management software development services" } ] }, { "releaseID": "017492-2025", "releaseDate": "2025-04-29T09:59:44+01:00", "releaseTag": [ "tender" ], "value": [ { "scheme": "CPV", "id": "48311000", "description": "Document management software package" }, { "scheme": "CPV", "id": "48311100", "description": "Document management system" }, { "scheme": "CPV", "id": "72212311", "description": "Document management software development services" } ] } ], "deliveryAddresses": [ { "region": [ { "releaseID": "037778-2024", "releaseDate": "2024-11-22T10:48:26Z", "releaseTag": [ "planning" ], "value": "UKM" } ] }, { "region": [ { "releaseID": "017492-2025", "releaseDate": "2025-04-29T09:59:44+01:00", "releaseTag": [ "tender" ], "value": "UKM" } ] }, { "region": [ { "releaseID": "026667-2026", "releaseDate": "2026-03-24T10:56:59Z", "releaseTag": [ "award", "contract" ], "value": "UKM" } ] } ], "deliveryLocation": { "description": [ { "releaseID": "037778-2024", "releaseDate": "2024-11-22T10:48:26Z", "releaseTag": [ "planning" ], "value": "Edinburgh and Glasgow" } ] }, "relatedLot": [ { "releaseID": "037778-2024", "releaseDate": "2024-11-22T10:48:26Z", "releaseTag": [ "planning" ], "value": "1" } ] } ], "communication": { "futureNoticeDate": [ { "releaseID": "037778-2024", "releaseDate": "2024-11-22T10:48:26Z", "releaseTag": [ "planning" ], "value": "2025-01-31T00:00:00Z" } ] }, "coveredBy": [ { "releaseID": "037778-2024", "releaseDate": "2024-11-22T10:48:26Z", "releaseTag": [ "planning" ], "value": [ "GPA" ] } ], "submissionMethod": [ { "releaseID": "017492-2025", "releaseDate": "2025-04-29T09:59:44+01:00", "releaseTag": [ "tender" ], "value": [ "electronicSubmission" ] } ], "submissionMethodDetails": [ { "releaseID": "017492-2025", "releaseDate": "2025-04-29T09:59:44+01:00", "releaseTag": [ "tender" ], "value": "https://www.publictendersscotland.publiccontractsscotland.gov.uk/esop/pts-host/public/pts/web/login.html?VISITORID=6d5f9100-caea-40b2-810a-910158cb5df4&_ncp=1745415932357.53042-1" } ], "selectionCriteria": { "criteria": [ { "releaseID": "017492-2025", "releaseDate": "2025-04-29T09:59:44+01:00", "releaseTag": [ "tender" ], "value": [ { "type": "economic", "description": "Financial Ratio\nMinimum Insurance Levels", "minimum": "Financial Ration - 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