{ "uri": "https://www.find-tender.service.gov.uk/api/1.0/ocdsRecordPackages/ocds-h6vhtk-047ca2", "publisher": { "name": "Cabinet Office", "scheme": "GB-GOR", "uid": "D2", "uri": "https://www.gov.uk/government/organisations/cabinet-office" }, "publishedDate": "2025-04-11T16:35:30+01:00", "license": "http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/", "publicationPolicy": "https://www.gov.uk/government/publications/open-contracting", "version": "1.1", "extensions": [ "https://standard.open-contracting.org/profiles/eu/latest/en/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_amendment_rationale_classifications_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_budget_breakdown_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_contract_completion_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_documentation_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_pagination_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_suitability_extension/master/extension.json", "https://raw.githubusercontent.com/portaledcahn/ocds_Links_extension/main/extension.json", "https://raw.githubusercontent.com/cabinetoffice/ocds_uk_extension/main/extension.json" ], "packages": [ "https://www.find-tender.service.gov.uk/api/1.0/ocdsRecordPackages/ocds-h6vhtk-047ca2" ], "records": [ { "ocid": "ocds-h6vhtk-047ca2", "releases": [ { "ocid": "ocds-h6vhtk-047ca2", "id": "021264-2024", "date": "2024-07-11T13:50:23+01:00", "tag": [ "tender" ], "initiationType": "tender", "tender": { "id": "COV - 17770", "legalBasis": { "id": "32014L0024", "scheme": "CELEX" }, "title": "Healthwatch Coventry Service and Independent Health Complaints Advocacy Service", "status": "active", "classification": { "scheme": "CPV", "id": "85000000", "description": "Health and social work services" }, "mainProcurementCategory": "services", "description": "Coventry City Council is inviting suitably qualified Providers to submit tenders for the provision of the Healthwatch Coventry Service and Independent Health Complaints Advocacy Service (IHCAS).\nThe Provider of this service must be a Social Enterprise but can deliver the service via a 'Hosted Model' (Hosted Model is where an organisation runs a Healthwatch Service as well as providing other services) or a 'Standalone Model', where the organisation is set up solely to run a specific Healthwatch service and a constituted Community Interest Company registered with Companies House in its own right. \nThe Provider shall deliver the Healthwatch Coventry Service and be responsible for providing the Independent Health Complaints Advocacy Service on behalf of Coventry City Council. Although Healthwatch Coventry Service and IHCAS are separate services, the Council requires a single organisation to provide both independent services in order to meet statutory duties and requirements.", "value": { "amount": 888220, "currency": "GBP" }, "lots": [ { "id": "1", "description": "Coventry City Council is inviting suitably qualified Providers to submit tenders for the provision of the Healthwatch Coventry Service and Independent Health Complaints Advocacy Service (IHCAS).\nThe Provider of this service must be a Social Enterprise but can deliver the service via a 'Hosted Model' (Hosted Model is where an organisation runs a Healthwatch Service as well as providing other services) or a 'Standalone Model', where the organisation is set up solely to run a specific Healthwatch service and a constituted Community Interest Company registered with Companies House in its own right. \nThe Provider shall deliver the Healthwatch Coventry Service and be responsible for providing the Independent Health Complaints Advocacy Service on behalf of Coventry City Council. Although Healthwatch Coventry Service and IHCAS are separate services, the Council requires a single organisation to provide both independent services in order to meet statutory duties and requirements.\nPlease see tender documents for more information about the new contract, of which can be downloaded from Coventry City Council's e-tendering website www.csw-jets.co.uk.", "contractPeriod": { "durationInDays": 1800 }, "hasRenewal": true, "renewal": { "description": "The initial term of the Contract will be for the period of 3 years from commencement but may be extended, by mutual agreement by 2 increments of 12 months." }, "submissionTerms": { "variantPolicy": "notAllowed" }, "hasOptions": true, "options": { "description": "The initial term of the Contract will be for the period of 3 years from commencement but may be extended, by mutual agreement by 2 increments of 12 months" }, "status": "active" } ], "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "79720000", "description": "Investigation services" }, { "scheme": "CPV", "id": "85312310", "description": "Guidance services" }, { "scheme": "CPV", "id": "85321000", "description": "Administrative social services" }, { "scheme": "CPV", "id": "98000000", "description": "Other community, social and personal services" } ], "deliveryAddresses": [ { "region": "UKG33" } ], "relatedLot": "1" } ], "submissionMethod": [ "electronicSubmission", "written" ], "submissionMethodDetails": "http://www.csw-jets.co.uk", "procurementMethod": "open", "procurementMethodDetails": "Open procedure", "coveredBy": [ "GPA" ], "tenderPeriod": { "endDate": "2024-09-05T12:00:00+01:00" }, "submissionTerms": { "languages": [ "en" ] }, "awardPeriod": { "startDate": "2024-09-05T12:01:00+01:00" }, "bidOpening": { "date": "2024-09-05T12:01:00+01:00" }, "hasRecurrence": true }, "parties": [ { "name": "Coventry City Council", "id": "GB-FTS-340", "identifier": { "legalName": "Coventry City Council", "noIdentifierRationale": "notOnAnyRegister" }, "address": { "streetAddress": "Council House,Earl Street", "locality": "COVENTRY", "region": "UKG33", "postalCode": "CV15RR", "countryName": "United Kingdom" }, "contactPoint": { "name": "Procurement Services", "telephone": "+44 2476975232", "email": "procurement.services@coventry.gov.uk", "url": "http://www.csw-jets.co.uk" }, "roles": [ "buyer" ], "details": { "url": "http://www.coventry.gov.uk", "classifications": [ { "scheme": "TED_CA_TYPE", "id": "REGIONAL_AUTHORITY", "description": "Regional or local authority" }, { "scheme": "COFOG", "id": "01", "description": "General public services" } ] } }, { "name": "Coventry City Council", "id": "GB-FTS-6159", "identifier": { "legalName": "Coventry City Council" }, "address": { "locality": "Coventry", "countryName": "United Kingdom" }, "roles": [ "reviewBody" ] } ], "buyer": { "id": "GB-FTS-340", "name": "Coventry City Council" }, "language": "en" }, { "ocid": "ocds-h6vhtk-047ca2", "id": "014764-2025", "date": "2025-04-11T16:35:29+01:00", "tag": [ "award", "contract" ], "initiationType": "tender", "tender": { "id": "COV-17770", "legalBasis": { "id": "32014L0024", "scheme": "CELEX" }, "title": "COV - Healthwatch Coventry Service and Independent Health Complaints Advocacy Service", "status": "complete", "classification": { "scheme": "CPV", "id": "85000000", "description": "Health and social work services" }, "mainProcurementCategory": "services", "description": "Provision of the Healthwatch Coventry Service and Independent Health Complaints Advocacy Service (IHCAS).\nThe Provider shall deliver the Healthwatch Coventry Service and be responsible for providing the Independent Health Complaints Advocacy Service on behalf of Coventry City Council. Although Healthwatch Coventry Service and IHCAS are separate services, the Council requires a single organisation to provide both independent services in order to meet statutory duties and requirements.", "lots": [ { "id": "1", "description": "Provision of the Healthwatch Coventry Service and Independent Health Complaints Advocacy Service (IHCAS).\nThe Provider shall deliver the Healthwatch Coventry Service and be responsible for providing the Independent Health Complaints Advocacy Service on behalf of Coventry City Council. Although Healthwatch Coventry Service and IHCAS are separate services, the Council requires a single organisation to provide both independent services in order to meet statutory duties and requirements.", "awardCriteria": { "criteria": [ { "name": "Service Delivery", "type": "quality", "description": "25" }, { "name": "Governance", "type": "quality", "description": "15" }, { "name": "Partnerships", "type": "quality", "description": "5" }, { "name": "Service Accessibility and Profile", "type": "quality", "description": "5" }, { "name": "Implementation and Mobilisation", "type": "quality", "description": "15" }, { "name": "Performance Monitoring and Impact", "type": "quality", "description": "5" }, { "type": "price", "description": "30" } ] }, "hasOptions": false, "status": "cancelled" } ], "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "79720000", "description": "Investigation services" }, { "scheme": "CPV", "id": "85300000", "description": "Social work and related services" } ], "deliveryAddresses": [ { "region": "UKG33" } ], "deliveryLocation": { "description": "Coventry" }, "relatedLot": "1" } ], "procurementMethod": "limited", "procurementMethodDetails": "Award procedure without prior publication of a call for competition", "coveredBy": [ "GPA" ], "procurementMethodRationaleClassifications": [ { "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL", "id": "D_PROC_OPEN", "description": "No tenders or no suitable tenders/requests to participate in response to open procedure" } ], "procurementMethodRationale": "An Open tender exercise commenced in July 2024. At tender close in September 2024, no tenders were received. In seeking to understand from those tenderers that had expressed an interest via the e-tendering system why they did not bid, it became apparent that the pricing envelope was a factor for the majority of organisations. However, one organisation did confirm that they could meet the pricing envelope. Negotiations were then conducted in Q1 of 2025 with Citizens Advice Mid Mercia to undertake due diligence on their proposal and financial stability to deliver." }, "awards": [ { "id": "014764-2025-COV-17770-1", "relatedLots": [ "1" ], "title": "Healthwatch Coventry Service and Independent Health Complaints Advocacy Service", "status": "active", "suppliers": [ { "id": "GB-COH-5311627", "name": "Citizens Advice Mid Mercia" } ] } ], "parties": [ { "name": "Coventry City Council", "id": "GB-FTS-141540", "identifier": { "legalName": "Coventry City Council", "noIdentifierRationale": "notOnAnyRegister" }, "address": { "streetAddress": "Council House, Earl Street", "locality": "Coventry", "region": "UKG33", "postalCode": "CV15RR", "countryName": "United Kingdom" }, "contactPoint": { "name": "Rob Amor", "telephone": "+44 2476971956", "email": "rob.amor@coventry.gov.uk" }, "roles": [ "buyer" ], "details": { "url": "http://www.coventry.gov.uk", "buyerProfile": "http://www.csw-jets.co.uk", "classifications": [ { "scheme": "TED_CA_TYPE", "id": "REGIONAL_AUTHORITY", "description": "Regional or local authority" }, { "scheme": "COFOG", "id": "01", "description": "General public services" } ] } }, { "name": "Citizens Advice Mid Mercia", "id": "GB-COH-5311627", "identifier": { "legalName": "Citizens Advice Mid Mercia", "id": "5311627", "scheme": "GB-COH" }, "address": { "locality": "Swadlincote", "region": "UKF13", "countryName": "United Kingdom" }, "roles": [ "supplier" ], "details": { "scale": "sme" } }, { "name": "High Court", "id": "GB-FTS-525", "identifier": { "legalName": "High Court" }, "address": { "locality": "London", "countryName": "United Kingdom" }, "roles": [ "reviewBody" ] } ], "buyer": { "id": "GB-FTS-141540", "name": "Coventry City Council" }, "contracts": [ { "id": "014764-2025-COV-17770-1", "awardID": "014764-2025-COV-17770-1", "title": "Healthwatch Coventry Service and Independent Health Complaints Advocacy Service", "status": "active", "value": { "amount": 532921, "currency": "GBP" }, "dateSigned": "2025-04-11T00:00:00+01:00" } ], "bids": { "statistics": [ { "id": "3", "measure": "bids", "relatedLot": "1", "value": 1 }, { "id": "4", "measure": "smeBids", "relatedLot": "1", "value": 1 } ] }, "language": "en" } ], "compiledRelease": { "tag": [ "compiled" ], "id": "ocds-h6vhtk-047ca2-2025-04-11T16:35:29+01:00", "date": "2025-04-11T16:35:29+01:00", "ocid": "ocds-h6vhtk-047ca2", "initiationType": "tender", "tender": { "id": "COV-17770", "legalBasis": { "id": "32014L0024", "scheme": "CELEX" }, "title": "COV - Healthwatch Coventry Service and Independent Health Complaints Advocacy Service", "status": "complete", "classification": { "scheme": "CPV", "id": "85000000", "description": "Health and social work services" }, "mainProcurementCategory": "services", "description": "Provision of the Healthwatch Coventry Service and Independent Health Complaints Advocacy Service (IHCAS).\nThe Provider shall deliver the Healthwatch Coventry Service and be responsible for providing the Independent Health Complaints Advocacy Service on behalf of Coventry City Council. Although Healthwatch Coventry Service and IHCAS are separate services, the Council requires a single organisation to provide both independent services in order to meet statutory duties and requirements.", "value": { "amount": 888220, "currency": "GBP" }, "lots": [ { "id": "1", "description": "Provision of the Healthwatch Coventry Service and Independent Health Complaints Advocacy Service (IHCAS).\nThe Provider shall deliver the Healthwatch Coventry Service and be responsible for providing the Independent Health Complaints Advocacy Service on behalf of Coventry City Council. Although Healthwatch Coventry Service and IHCAS are separate services, the Council requires a single organisation to provide both independent services in order to meet statutory duties and requirements.", "contractPeriod": { "durationInDays": 1800 }, "hasRenewal": true, "renewal": { "description": "The initial term of the Contract will be for the period of 3 years from commencement but may be extended, by mutual agreement by 2 increments of 12 months." }, "submissionTerms": { "variantPolicy": "notAllowed" }, "hasOptions": false, "options": { "description": "The initial term of the Contract will be for the period of 3 years from commencement but may be extended, by mutual agreement by 2 increments of 12 months" }, "status": "cancelled", "awardCriteria": { "criteria": [ { "name": "Service Delivery", "type": "quality", "description": "25" }, { "name": "Governance", "type": "quality", "description": "15" }, { "name": "Partnerships", "type": "quality", "description": "5" }, { "name": "Service Accessibility and Profile", "type": "quality", "description": "5" }, { "name": "Implementation and Mobilisation", "type": "quality", "description": "15" }, { "name": "Performance Monitoring and Impact", "type": "quality", "description": "5" }, { "type": "price", "description": "30" } ] } } ], "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "79720000", "description": "Investigation services" }, { "scheme": "CPV", "id": "85300000", "description": "Social work and related services" } ], "deliveryAddresses": [ { "region": "UKG33" } ], "relatedLot": "1", "deliveryLocation": { "description": "Coventry" } } ], "submissionMethod": [ "electronicSubmission", "written" ], "submissionMethodDetails": "http://www.csw-jets.co.uk", "procurementMethod": "limited", "procurementMethodDetails": "Award procedure without prior publication of a call for competition", "coveredBy": [ "GPA" ], "tenderPeriod": { "endDate": "2024-09-05T12:00:00+01:00" }, "submissionTerms": { "languages": [ "en" ] }, "awardPeriod": { "startDate": "2024-09-05T12:01:00+01:00" }, "bidOpening": { "date": "2024-09-05T12:01:00+01:00" }, "hasRecurrence": true, "procurementMethodRationaleClassifications": [ { "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL", "id": "D_PROC_OPEN", "description": "No tenders or no suitable tenders/requests to participate in response to open procedure" } ], "procurementMethodRationale": "An Open tender exercise commenced in July 2024. At tender close in September 2024, no tenders were received. In seeking to understand from those tenderers that had expressed an interest via the e-tendering system why they did not bid, it became apparent that the pricing envelope was a factor for the majority of organisations. However, one organisation did confirm that they could meet the pricing envelope. Negotiations were then conducted in Q1 of 2025 with Citizens Advice Mid Mercia to undertake due diligence on their proposal and financial stability to deliver." }, "parties": [ { "id": "GB-FTS-340", "name": "Coventry City Council", "identifier": { "legalName": "Coventry City Council", "noIdentifierRationale": "notOnAnyRegister" }, "address": { "streetAddress": "Council House,Earl Street", "locality": "COVENTRY", "region": "UKG33", "postalCode": "CV15RR", "countryName": "United Kingdom" }, "contactPoint": { "name": "Procurement Services", "telephone": "+44 2476975232", "email": "procurement.services@coventry.gov.uk", "url": "http://www.csw-jets.co.uk" }, "roles": [ "buyer" ], "details": { "url": "http://www.coventry.gov.uk", "classifications": [ { "scheme": "TED_CA_TYPE", "id": "REGIONAL_AUTHORITY", "description": "Regional or local authority" }, { "scheme": "COFOG", "id": "01", "description": "General public services" } ] } }, { "id": "GB-FTS-6159", "name": "Coventry City Council", "identifier": { "legalName": "Coventry City Council" }, "address": { "locality": "Coventry", "countryName": "United Kingdom" }, "roles": [ "reviewBody" ] }, { "id": "GB-FTS-141540", "name": "Coventry City Council", "identifier": { "legalName": "Coventry City Council", "noIdentifierRationale": "notOnAnyRegister" }, "address": { "streetAddress": "Council House, Earl Street", "locality": "Coventry", "region": "UKG33", "postalCode": "CV15RR", "countryName": "United Kingdom" }, "contactPoint": { "name": "Rob Amor", "telephone": "+44 2476971956", "email": "rob.amor@coventry.gov.uk" }, "roles": [ "buyer" ], "details": { "url": "http://www.coventry.gov.uk", "buyerProfile": "http://www.csw-jets.co.uk", "classifications": [ { "scheme": "TED_CA_TYPE", "id": "REGIONAL_AUTHORITY", "description": "Regional or local authority" }, { "scheme": "COFOG", "id": "01", "description": "General public services" } ] } }, { "id": "GB-COH-5311627", "name": "Citizens Advice Mid Mercia", "identifier": { "legalName": "Citizens Advice Mid Mercia", "id": "5311627", "scheme": "GB-COH" }, "address": { "locality": "Swadlincote", "region": "UKF13", "countryName": "United Kingdom" }, "roles": [ "supplier" ], "details": { "scale": "sme" } }, { "id": "GB-FTS-525", "name": "High Court", "identifier": { "legalName": "High Court" }, "address": { "locality": "London", "countryName": "United Kingdom" }, "roles": [ "reviewBody" ] } ], "buyer": { "id": "GB-FTS-141540", "name": "Coventry City Council" }, "language": "en", "awards": [ { "id": "014764-2025-COV-17770-1", "relatedLots": [ "1" ], "title": "Healthwatch Coventry Service and Independent Health Complaints Advocacy Service", "status": "active", "suppliers": [ { "id": "GB-COH-5311627", "name": "Citizens Advice Mid Mercia" } ] } ], "contracts": [ { "id": "014764-2025-COV-17770-1", "awardID": "014764-2025-COV-17770-1", "title": "Healthwatch Coventry Service and Independent Health Complaints Advocacy Service", "status": "active", "value": { "amount": 532921, "currency": "GBP" }, "dateSigned": "2025-04-11T00:00:00+01:00" } ], "bids": { "statistics": [ { "id": "3", "measure": "bids", "relatedLot": "1", "value": 1 }, { "id": "4", "measure": "smeBids", "relatedLot": "1", "value": 1 } ] } }, "versionedRelease": { "ocid": "ocds-h6vhtk-047ca2", "initiationType": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": "tender" } ], "tender": { "id": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": "COV - 17770" }, { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "COV-17770" } ], "legalBasis": { "id": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": "32014L0024" } ], "scheme": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": "CELEX" } ] }, "title": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": "Healthwatch Coventry Service and Independent Health Complaints Advocacy Service" }, { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "COV - Healthwatch Coventry Service and Independent Health Complaints Advocacy Service" } ], "status": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": "active" }, { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "complete" } ], "classification": { "scheme": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": "CPV" } ], "id": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": "85000000" } ], "description": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": "Health and social work services" } ] }, "mainProcurementCategory": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": "services" } ], "description": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": "Coventry City Council is inviting suitably qualified Providers to submit tenders for the provision of the Healthwatch Coventry Service and Independent Health Complaints Advocacy Service (IHCAS).\nThe Provider of this service must be a Social Enterprise but can deliver the service via a 'Hosted Model' (Hosted Model is where an organisation runs a Healthwatch Service as well as providing other services) or a 'Standalone Model', where the organisation is set up solely to run a specific Healthwatch service and a constituted Community Interest Company registered with Companies House in its own right. \nThe Provider shall deliver the Healthwatch Coventry Service and be responsible for providing the Independent Health Complaints Advocacy Service on behalf of Coventry City Council. Although Healthwatch Coventry Service and IHCAS are separate services, the Council requires a single organisation to provide both independent services in order to meet statutory duties and requirements." }, { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "Provision of the Healthwatch Coventry Service and Independent Health Complaints Advocacy Service (IHCAS).\nThe Provider shall deliver the Healthwatch Coventry Service and be responsible for providing the Independent Health Complaints Advocacy Service on behalf of Coventry City Council. Although Healthwatch Coventry Service and IHCAS are separate services, the Council requires a single organisation to provide both independent services in order to meet statutory duties and requirements." } ], "value": { "amount": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": 888220 } ], "currency": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": "GBP" } ] }, "lots": [ { "id": "1", "description": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": "Coventry City Council is inviting suitably qualified Providers to submit tenders for the provision of the Healthwatch Coventry Service and Independent Health Complaints Advocacy Service (IHCAS).\nThe Provider of this service must be a Social Enterprise but can deliver the service via a 'Hosted Model' (Hosted Model is where an organisation runs a Healthwatch Service as well as providing other services) or a 'Standalone Model', where the organisation is set up solely to run a specific Healthwatch service and a constituted Community Interest Company registered with Companies House in its own right. \nThe Provider shall deliver the Healthwatch Coventry Service and be responsible for providing the Independent Health Complaints Advocacy Service on behalf of Coventry City Council. Although Healthwatch Coventry Service and IHCAS are separate services, the Council requires a single organisation to provide both independent services in order to meet statutory duties and requirements.\nPlease see tender documents for more information about the new contract, of which can be downloaded from Coventry City Council's e-tendering website www.csw-jets.co.uk." }, { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "Provision of the Healthwatch Coventry Service and Independent Health Complaints Advocacy Service (IHCAS).\nThe Provider shall deliver the Healthwatch Coventry Service and be responsible for providing the Independent Health Complaints Advocacy Service on behalf of Coventry City Council. Although Healthwatch Coventry Service and IHCAS are separate services, the Council requires a single organisation to provide both independent services in order to meet statutory duties and requirements." } ], "contractPeriod": { "durationInDays": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": 1800 } ] }, "hasRenewal": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": true } ], "renewal": { "description": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": "The initial term of the Contract will be for the period of 3 years from commencement but may be extended, by mutual agreement by 2 increments of 12 months." } ] }, "submissionTerms": { "variantPolicy": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": "notAllowed" } ] }, "hasOptions": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": true }, { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": false } ], "options": { "description": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": "The initial term of the Contract will be for the period of 3 years from commencement but may be extended, by mutual agreement by 2 increments of 12 months" } ] }, "status": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": "active" }, { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "cancelled" } ], "awardCriteria": { "criteria": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": [ { "name": "Service Delivery", "type": "quality", "description": "25" }, { "name": "Governance", "type": "quality", "description": "15" }, { "name": "Partnerships", "type": "quality", "description": "5" }, { "name": "Service Accessibility and Profile", "type": "quality", "description": "5" }, { "name": "Implementation and Mobilisation", "type": "quality", "description": "15" }, { "name": "Performance Monitoring and Impact", "type": "quality", "description": "5" }, { "type": "price", "description": "30" } ] } ] } } ], "items": [ { "id": "1", "additionalClassifications": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": [ { "scheme": "CPV", "id": "79720000", "description": "Investigation services" }, { "scheme": "CPV", "id": "85312310", "description": "Guidance services" }, { "scheme": "CPV", "id": "85321000", "description": "Administrative social services" }, { "scheme": "CPV", "id": "98000000", "description": "Other community, social and personal services" } ] }, { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": [ { "scheme": "CPV", "id": "79720000", "description": "Investigation services" }, { "scheme": "CPV", "id": "85300000", "description": "Social work and related services" } ] } ], "deliveryAddresses": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": [ { "region": "UKG33" } ] } ], "relatedLot": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": "1" } ], "deliveryLocation": { "description": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "Coventry" } ] } } ], "submissionMethod": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": [ "electronicSubmission", "written" ] } ], "submissionMethodDetails": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": "http://www.csw-jets.co.uk" } ], "procurementMethod": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": "open" }, { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "limited" } ], "procurementMethodDetails": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": "Open procedure" }, { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "Award procedure without prior publication of a call for competition" } ], "coveredBy": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": [ "GPA" ] } ], "tenderPeriod": { "endDate": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": "2024-09-05T12:00:00+01:00" } ] }, "submissionTerms": { "languages": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": [ "en" ] } ] }, "awardPeriod": { "startDate": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": "2024-09-05T12:01:00+01:00" } ] }, "bidOpening": { "date": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": "2024-09-05T12:01:00+01:00" } ] }, "hasRecurrence": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": true } ], "procurementMethodRationaleClassifications": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": [ { "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL", "id": "D_PROC_OPEN", "description": "No tenders or no suitable tenders/requests to participate in response to open procedure" } ] } ], "procurementMethodRationale": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "An Open tender exercise commenced in July 2024. At tender close in September 2024, no tenders were received. In seeking to understand from those tenderers that had expressed an interest via the e-tendering system why they did not bid, it became apparent that the pricing envelope was a factor for the majority of organisations. However, one organisation did confirm that they could meet the pricing envelope. Negotiations were then conducted in Q1 of 2025 with Citizens Advice Mid Mercia to undertake due diligence on their proposal and financial stability to deliver." } ] }, "parties": [ { "id": "GB-FTS-340", "name": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": "Coventry City Council" } ], "identifier": { "legalName": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": "Coventry City Council" } ], "noIdentifierRationale": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": "notOnAnyRegister" } ] }, "address": { "streetAddress": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": "Council House,Earl Street" } ], "locality": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": "COVENTRY" } ], "region": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": "UKG33" } ], "postalCode": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": "CV15RR" } ], "countryName": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": "United Kingdom" } ] }, "contactPoint": { "name": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": "Procurement Services" } ], "telephone": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": "+44 2476975232" } ], "email": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": "procurement.services@coventry.gov.uk" } ], "url": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": "http://www.csw-jets.co.uk" } ] }, "roles": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": [ "buyer" ] } ], "details": { "url": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": "http://www.coventry.gov.uk" } ], "classifications": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": [ { "scheme": "TED_CA_TYPE", "id": "REGIONAL_AUTHORITY", "description": "Regional or local authority" }, { "scheme": "COFOG", "id": "01", "description": "General public services" } ] } ] } }, { "id": "GB-FTS-6159", "name": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": "Coventry City Council" } ], "identifier": { "legalName": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": "Coventry City Council" } ] }, "address": { "locality": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": "Coventry" } ], "countryName": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": "United Kingdom" } ] }, "roles": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": [ "reviewBody" ] } ] }, { "id": "GB-FTS-141540", "name": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "Coventry City Council" } ], "identifier": { "legalName": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "Coventry City Council" } ], "noIdentifierRationale": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "notOnAnyRegister" } ] }, "address": { "streetAddress": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "Council House, Earl Street" } ], "locality": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "Coventry" } ], "region": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "UKG33" } ], "postalCode": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "CV15RR" } ], "countryName": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "United Kingdom" } ] }, "contactPoint": { "name": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "Rob Amor" } ], "telephone": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "+44 2476971956" } ], "email": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "rob.amor@coventry.gov.uk" } ] }, "roles": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": [ "buyer" ] } ], "details": { "url": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "http://www.coventry.gov.uk" } ], "buyerProfile": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "http://www.csw-jets.co.uk" } ], "classifications": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": [ { "scheme": "TED_CA_TYPE", "id": "REGIONAL_AUTHORITY", "description": "Regional or local authority" }, { "scheme": "COFOG", "id": "01", "description": "General public services" } ] } ] } }, { "id": "GB-COH-5311627", "name": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "Citizens Advice Mid Mercia" } ], "identifier": { "legalName": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "Citizens Advice Mid Mercia" } ], "id": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "5311627" } ], "scheme": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "GB-COH" } ] }, "address": { "locality": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "Swadlincote" } ], "region": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "UKF13" } ], "countryName": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "United Kingdom" } ] }, "roles": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": [ "supplier" ] } ], "details": { "scale": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "sme" } ] } }, { "id": "GB-FTS-525", "name": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "High Court" } ], "identifier": { "legalName": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "High Court" } ] }, "address": { "locality": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "London" } ], "countryName": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "United Kingdom" } ] }, "roles": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": [ "reviewBody" ] } ] } ], "buyer": { "id": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": "GB-FTS-340" }, { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "GB-FTS-141540" } ], "name": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": "Coventry City Council" } ] }, "language": [ { "releaseID": "021264-2024", "releaseDate": "2024-07-11T13:50:23+01:00", "releaseTag": [ "tender" ], "value": "en" } ], "awards": [ { "id": "014764-2025-COV-17770-1", "relatedLots": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": [ "1" ] } ], "title": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "Healthwatch Coventry Service and Independent Health Complaints Advocacy Service" } ], "status": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "active" } ], "suppliers": [ { "id": "GB-COH-5311627", "name": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "Citizens Advice Mid Mercia" } ] } ] } ], "contracts": [ { "id": "014764-2025-COV-17770-1", "awardID": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "014764-2025-COV-17770-1" } ], "title": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "Healthwatch Coventry Service and Independent Health Complaints Advocacy Service" } ], "status": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "active" } ], "value": { "amount": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": 532921 } ], "currency": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "GBP" } ] }, "dateSigned": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "2025-04-11T00:00:00+01:00" } ] } ], "bids": { "statistics": [ { "id": "3", "measure": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "bids" } ], "relatedLot": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "1" } ], "value": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": 1 } ] }, { "id": "4", "measure": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "smeBids" } ], "relatedLot": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": "1" } ], "value": [ { "releaseID": "014764-2025", "releaseDate": "2025-04-11T16:35:29+01:00", "releaseTag": [ "award", "contract" ], "value": 1 } ] } ] } } } ] }