{ "uri": "https://www.find-tender.service.gov.uk/api/1.0/ocdsRecordPackages/ocds-h6vhtk-03be61", "publisher": { "name": "Cabinet Office", "scheme": "GB-GOR", "uid": "D2", "uri": "https://www.gov.uk/government/organisations/cabinet-office" }, "publishedDate": "2026-01-09T17:54:00Z", "license": "http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/", "publicationPolicy": "https://www.gov.uk/government/publications/open-contracting", "version": "1.1", "extensions": [ "https://standard.open-contracting.org/profiles/eu/latest/en/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_amendment_rationale_classifications_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_budget_breakdown_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_contract_completion_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_documentation_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_pagination_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_suitability_extension/master/extension.json", "https://raw.githubusercontent.com/portaledcahn/ocds_Links_extension/main/extension.json", "https://raw.githubusercontent.com/cabinetoffice/ocds_uk_extension/main/extension.json" ], "packages": [ "https://www.find-tender.service.gov.uk/api/1.0/ocdsRecordPackages/ocds-h6vhtk-03be61" ], "records": [ { "ocid": "ocds-h6vhtk-03be61", "releases": [ { "ocid": "ocds-h6vhtk-03be61", "id": "010634-2023", "date": "2023-04-13T12:33:43+01:00", "tag": [ "planning" ], "description": "Transport for London (TfL) is a complex organisation operating as a functional body of the Greater London Authority (GLA) under the direction of the Mayor of London as a provider of multiple modes of transport services across London. \nFurther information on TfL can be found on www.tfl.gov.uk.\nThis notice is for information only and the information contained within it including the nature and scope of contract, durations and values is indicative, non-exhaustive and may be amended. TfL reserves the right to not proceed to tender, or may conduct a procurement process for the contract in whole, in part or not at all. TfL shall not be liable for any costs or expenses incurred by any candidates in relation to this PIN.\nTfL intends to publish any tender exercise in relation to this notice using SAP ARIBA.\nInterested parties will need to be registered on this system if they wish to participate in any future tender, which can be done at the below link:\nhttps://s1-eu.ariba.com/Sourcing/Main/ad/selfRegistration?realm=TfL\nIn the event of issues or difficulty with registering on the e-Tendering portal please contact the SAP Ariba Supplier Registration Help Page:\nhttps://help.sap.com/docs/ARIBA_NETWORK_SUPPLIERS/ddd75910f67b4212b1c83f9d68cd2f01/de32f3eaf0181014be26e0d2a68be9ef.html\nIf you have any queries regarding your registration, please contact: Ariba_Supplier_Enablement@tfl.gov.uk", "initiationType": "tender", "tender": { "id": "WS1202240459 / tfl_scp_002316", "legalBasis": { "id": "32014L0024", "scheme": "CELEX" }, "title": "London Cycle Hire Scheme", "status": "planned", "classification": { "scheme": "CPV", "id": "60112000", "description": "Public road transport services" }, "mainProcurementCategory": "services", "description": "Transport for London (TfL) is seeking to undertake a procurement of the London Cycle Hire Scheme. The procurement will reaggregate services for bicycle management and supply, revenue collection and civils for an initial term of 5 years from November 2025, with options to extend for a maximum of a further 5 years.\nThe primary focus of this Prior Information Notice is raise industry awareness for a potential future procurement and does not constitute a formal Contract Notice or call for competition.", "lots": [ { "id": "1", "description": "The London Cycle Hire Scheme (known as \"Santander Cycles\") was established in 2010 and covers 13 London boroughs with 800 docking stations, 21,000 docking points and 12,500 bikes. 500 e-bikes were introduced into the scheme in late 2022, with 2022 being a record year for the scheme with 9.5 million hires.\nThe procurement will provide for the delivery and maintenance of classic bicycles and e-bicycles and associated on-street docking stations to support both vehicle types, including payment functions. The procurement will also include scope for the provision of \"Smart\" e-bicycles.\nProviders' ability to undertake asset replacement and refresh will be a key component of the procurement.\nThe contract may include the following areas of scope:\n•\tSmart E-Bicycle Supply \n•\tSmart Pedal Bicycle Supply \n•\tVehicle Redistribution\n•\tDocking Station management\n•\tVehicle Asset Recovery (lost/stolen - GPS tracking)\n•\tVehicle Asset Repairs & Maintenance (including spares)\n•\tVehicle Asset Disposals\n•\tAsset Management Systems (Vehicle & Docking)\n•\tCustomer Account Management\n•\tManagement Information Systems\n•\tMobile App\n•\tWebsite\n•\tBack Office Systems\n•\tLinks to enable TfL Go Mobility-as-a-Service applications\n•\tSystem Interfaces\n•\tData Management Systems (with the ability to integrate) \n•\tIntegration with TfL Customer Experience Platforms \n•\tTerminal & Docking Point Supply & Installation\n•\tDocking Asset Repairs & Maintenance (including spares)\n•\tDocking Asset Disposals\n•\tOn Street Terminals \n•\tPayment Gateway\n•\tStation implementations\n•\tIntroduction of percentage in dock charging\n•\tStation decommissioning\n•\tCivils including cables, power and foundations\n•\tConstruction Design & Build\n•\tCleaning (routine & reactive)\n•\tOperational Premises\n•\tE-Scooters\n•\tRetrofitting existing vehicles to become \"Smart\"\n•\tDesignated (marked bay) geo-fenced parking\n•\tSeated E-Scooters\n•\tOther Micromobility modes\n•\tMulti-modal and multi-operator ticketing integration", "status": "planned" } ], "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "34430000", "description": "Bicycles" }, { "scheme": "CPV", "id": "34913510", "description": "Bicycle locks" }, { "scheme": "CPV", "id": "45233293", "description": "Installation of street furniture" }, { "scheme": "CPV", "id": "48000000", "description": "Software package and information systems" }, { "scheme": "CPV", "id": "50000000", "description": "Repair and maintenance services" }, { "scheme": "CPV", "id": "63712000", "description": "Support services for road transport" }, { "scheme": "CPV", "id": "66133000", "description": "Processing and clearing services" }, { "scheme": "CPV", "id": "66172000", "description": "Financial transaction processing and clearing-house services" }, { "scheme": "CPV", "id": "72000000", "description": "IT services: consulting, software development, Internet and support" } ], "deliveryAddresses": [ { "region": "UKI" } ], "deliveryLocation": { "description": "London, United Kingdom" }, "relatedLot": "1" } ], "communication": { "futureNoticeDate": "2023-06-12T00:00:00+01:00" }, "coveredBy": [ "GPA" ] }, "parties": [ { "name": "Transport for London", "id": "GB-FTS-14777", "identifier": { "legalName": "Transport for London", "noIdentifierRationale": "notOnAnyRegister" }, "address": { "streetAddress": "5 ENDEAVOUR SQUARE", "locality": "LONDON", "region": "UKI", "postalCode": "E201JN", "countryName": "United Kingdom" }, "contactPoint": { "name": "Beth Doran", "telephone": "+44 7753386307", "email": "bethdoran@tfl.gov.uk" }, "roles": [ "buyer" ], "details": { "url": "https://tfl.gov.uk", "buyerProfile": "https://tfl.gov.uk", "classifications": [ { "scheme": "TED_CA_TYPE", "id": "BODY_PUBLIC", "description": "Body governed by public law" }, { "scheme": "COFOG", "id": "01", "description": "General public services" } ] } } ], "buyer": { "id": "GB-FTS-14777", "name": "Transport for London" }, "language": "en" }, { "ocid": "ocds-h6vhtk-03be61", "id": "020380-2023", "date": "2023-07-14T16:36:19+01:00", "tag": [ "tender" ], "description": "Suppliers are required to respond to all sections of the SSQ and must submit responses in accordance with the instructions and response deadline stated in section IV.2.2. Each response must be submitted electronically via the SAP Ariba portal.\nInterested suppliers are to register with the SAP Ariba Business Network via TfL's Supplier self-registration link, in order to participate in the tender process,\nhttps://s1-eu.ariba.com/Sourcing/Main/ad/selfRegistration?realm=TfL.\nOnce registered on the SAP Ariba Business Network, you can then express an interest by sending your Ariba Network ID (ANID) and the LCHS primary bid contact details (name, email address, phone number) to the following email address: v_jeffreypike@tfl.gov.uk with the subject \"LCHS - Request to Participate\".\nSuppliers must also click 'Intend to Bid' in order to fully register against the contract opportunity.\nSAP Ariba Supplier Registration Help Page:\nhttps://help.sap.com/docs/ARIBA_NETWORK_SUPPLIERS/ddd75910f67b4212b1c83f9d68cd2f01/de32f3eaf0181014be26e0d2a68be9ef.html.\nIf you have any queries regarding your registration, please email: Ariba_Supplier_Enablement@tfl.gov.uk\nTfL reserves the right without notice to change the procurement process detailed in the procurement documents or to amend the information provided, including, but not limited to, changing the timetable, the scope and the procurement process. This will be subject to the normal rules of public law and transparency.\nMoreover, TfL reserves the right to provide further information to supplement the procurement process. Suppliers enter this procurement process at their own risk. TfL shall not accept liability nor reimburse a tenderer for any costs or losses it incurs in relation to its participation in the procurement process, regardless of whether or not TfL has made changes to the procurement process.\nTfL also reserves the right, at any point and without notice, to discontinue the procurement process without awarding a contract, whether such discontinuance is related to the content of tenders or otherwise.\nThe Contracting Authority strongly encourages those interested in tendering to undertake their activities in line with Responsible Procurement principles. Further information on TfL's Responsible Procurement policies can be found on the following website: https://tfl.gov.uk/corporate/publications-and-reports/procurement-information.\nThe UK government has announced its commitment to greater data transparency. Accordingly, TfL reserves the right to publishing its tender documents, contracts and data from invoices received. In doing so, TfL may at its absolute discretion take account of the exemptions that would be available under the Freedom of Information Act 2000 and Environmental Information Regulations 2004.\nFurther information on TfL may be found at www.tfl.gov.uk.", "initiationType": "tender", "tender": { "id": "WS1202240459 / tfl_scp_002316", "legalBasis": { "id": "32014L0024", "scheme": "CELEX" }, "title": "London Cycle Hire Scheme", "status": "active", "classification": { "scheme": "CPV", "id": "60112000", "description": "Public road transport services" }, "mainProcurementCategory": "services", "description": "Transport for London (TfL) is seeking to undertake a procurement of services comprised in the London Cycle Hire Scheme (the \"Scheme\"). Delivery of the LCHS consists of bicycle supply, management, repair, maintenance; docking station supply, installation, operation, management, repair and maintenance; revenue collection and payment; and various front and back-office IT services (including provision of the mobile app for the Scheme). \nThe duration of the contract will be for an initial term of five (5) years with the option at TfL's sole discretion to extend for one or more periods up to a maximum of a further five (5) years.", "value": { "amount": 500000000, "currency": "GBP" }, "lots": [ { "id": "1", "description": "The London Cycle Hire Scheme (currently known as \"Santander Cycles\") was established in 2010 and covers 13 London boroughs with 815 docking stations, 21,500 docking points and 12,237 bikes. 500 e-bikes were introduced into the scheme in late 2022. Usage of the Scheme has grown steadily, with 11,827,013 bicycle hires in the financial year 2021/22.\nThis procurement is for a contract to supply, operate (including redistribution) and maintain classic (mechanical) bicycles and e-bicycles and associated on-street docking stations. The procurement also includes the development, delivery and maintenance of all systems (including IT) necessary to operate the London Cycle Hire Scheme, customer-facing systems (including payment and the mobile app), and interfaces with TfL systems. Currently the delivery of the London Cycle Hire Scheme is split over multiple operators. This procurement will re-aggregate the requirements for the Scheme under a single contract with a single provider. \nA key objective of the procurement is an improvement in the customer offering across all customer interfaces, particularly via digital platforms, as well as the provision of an on-street asset (bicycle docking station) refresh/replacement programme. TfL is also seeking a solution that offers the flexibility to evolve as the market and technology develops, to expand the Scheme into wider London and incorporate market-driven innovations. \nTransport for London wishes to procure a single supplier to provide the following services for the Scheme under a bespoke services contract: \nAsset Provision, Operation and Maintenance\nThe design, supply, installation, operation, maintenance and disposal of all existing and future scheme assets as required for the delivery of the Scheme, including (without limitation): \n-\tbicycles, both classic (mechanical) and electric, including all associated component parts and spares;\n-\tGPS technology on all new bikes introduced to the Scheme;\n-\tsupporting infrastructure, including:\n•\tdocking stations (including In Dock charging)\n•\tpower infrastructure and installation for docking stations;\n•\tfoundations for docking stations; \n•\tinstallation/construction of Scheme on-street infrastructure.\nThe development of tools, procedures, processes and systems for strategic asset management.\nDay-to-Day Scheme Management\nThe strategic real-time deployment (including use of additional hub locations) and redistribution of bicycles, including (without limitation):\n-\tpreventative and reactive maintenance, of both bicycles and on street assets including use of scheduling;\n-\tbicycle tagging and tracking;\n-\tincident management;\n-\tretrieval of abandoned/found bicycles;\n-\tdesign, build and/or source, testing and commissioning of the next generation of bicycles;\n-\tcleaning of docking stations and bicycles;\n-\tperformance monitoring and reporting.\nThe management and maintenance of scheme assets and associated power and infrastructure.\nThe provision of, and management of, operational premises in London to support the operation of the Scheme.\nCustomer Interface\nThe design, development, maintenance and delivery of all user interface software, including (without limitation): \n-\tmobile app;\n-\twebsite;\n-\tterminal user interfaces;\n-\tuser payment systems;\n-\tcustomer accounts;\t\n-\tgeneration of promotional codes;\n-\tresponsive customer reward system\nSystems\nThe design, development, maintenance and delivery of all required front and back-office systems infrastructure and associated management activities for the delivery of the Scheme, including (without limitation):\n-\trevenue collection and payment systems; \n-\tgathering and reporting of management information;\n-\tthe ability for back-end system management for authorised users;\n-\teffective operation and integration with all TfL and partner interfaces (as required);\n-\tconsole requirements as detailed in the tender documentation; \n-\tall required data management and processing, with the ability to integrate;\n-\tthe transition from the existing systems. Details of the existing systems and the transition from current systems are further described in the procurement documents.\nAdditional Requirements\nAdditional services that may be required to be delivered by the successful supplier during the contract term include: \n•\tIncreasing the number of assets used by the Scheme, such assets to be provided by the supplier.\n•\tManaging required changes in the numbers of different types of assets, such as different types of bicycle or docking stations.\n•\tIntroducing new sites.\n•\tExpanding the geographical operating area of the Scheme.\n•\tDeveloping the Scheme to incorporate other projects, services and assets including (but not limited to) infrastructure, charging arrangements, assets, operation, maintenance and support.\n•\tUpgrades in technology.\n•\tEnabling \"Hybrid Parking\", that is, establishing bicycle parking and hiring outside of existing docking points. \n•\tIntroducing new micromobility vehicle types to the scheme, e.g. electric scooters. \n•\tConnecting the service system to additional interfaces.\n•\tAdding safety features for bicycles and/or cyclists.\n•\tImplementing requirements resulting from a change of sponsor (e.g. change in livery, addition of sponsor accessories). \n•\tOperating similar, separate projects or initiatives as required by TfL.\n•\tUpdating, enhancing and/or expanding the services, systems and/or IT infrastructure used in any of the service requirements and/or for any additional schemes, operations for similar projects or initiatives.\n•\tImplementing amendments to the services and the service systems to support new customer charging methods such as, but not limited to, time-based or demand-based customer charging mechanisms. \n•\tReflecting general advances in technology in the Scheme infrastructure including in respect of Scheme assets and service system design. \n•\tIntroduction of on street card readers that are compatible with TfL payment Gateway at any terminal. Additional information: The value stated in Section II.1.5 and Section II.2.6 represents the maximum estimated value of works, services and/or supplies anticipated across the ten (10) year period (should TfL choose to extend beyond the initial five (5) year period). The estimated total value range may be 400,000,000 to 500,000,000 GBP.\nTfL is conducting this procurement pursuant to the PCR 2015.\nTfL will be using its SAP Ariba portal to manage communication with suppliers who express interest in this procurement in response to this contract notice. \nExpected Process\nTfL will use the Standard Selection Questionnaire (SSQ), which can be accessed via the SAP Ariba portal. Following assessment of SSQ submissions, TfL intends to invite a maximum of five (5) candidate suppliers to participate in the tender process and submit initial tenders, based on the highest scoring SSQ submissions which achieve the minimum quality threshold applicable to the SSQ as set out in the procurement documents. However, in the event of a tie between the 5th placed candidate and the 6th placed candidate, both candidates will be invited to participate and submit initial tenders.\nAfter the submission of initial tenders, TfL intends to invite a maximum of three (3) tenderers whose tenders achieve the highest scores to participate in the dialogue phase and to submit final tenders following close of dialogue provided they achieve the minimum quality thresholds applicable to the ITPD, as set out in the procurement documents. TfL, at its sole discretion, may invite the fourth placed tenderer to participate in the dialogue phase and submit a final tender only in the event that the fourth placed tenderer's combined initial tender score is within one scoring mark of the third placed tenderer.\nFurther information on the expected tender process is set out in the procurement documentation.\nTenders must remain capable of acceptance for a period of twelve (12) months from the submission of tenders.\nWhile TfL is seeking to award the contract to a single contractor to undertake all the works detailed in the procurement documents, interested parties are encouraged to engage and utilise SMEs within their supply chain.", "value": { "amount": 500000000, "currency": "GBP" }, "contractPeriod": { "durationInDays": 1800 }, "hasRenewal": true, "renewal": { "description": "Yes. The contract can be extended at TfL's sole discretion on multiple occasions after the initial term of five (5) years for a maximum extension period of five (5) years." }, "submissionTerms": { "variantPolicy": "notAllowed" }, "hasOptions": false, "status": "active" } ], "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "34000000", "description": "Transport equipment and auxiliary products to transportation" }, { "scheme": "CPV", "id": "45233293", "description": "Installation of street furniture" }, { "scheme": "CPV", "id": "48000000", "description": "Software package and information systems" }, { "scheme": "CPV", "id": "50000000", "description": "Repair and maintenance services" }, { "scheme": "CPV", "id": "51000000", "description": "Installation services (except software)" }, { "scheme": "CPV", "id": "63712000", "description": "Support services for road transport" }, { "scheme": "CPV", "id": "66133000", "description": "Processing and clearing services" }, { "scheme": "CPV", "id": "66172000", "description": "Financial transaction processing and clearing-house services" }, { "scheme": "CPV", "id": "72000000", "description": "IT services: consulting, software development, Internet and support" } ], "deliveryAddresses": [ { "region": "UKI" } ], "deliveryLocation": { "description": "London, United Kingdom" }, "relatedLot": "1" } ], "participationFees": [ { "id": "1", "type": [ "document" ] } ], "submissionMethod": [ "electronicSubmission", "written" ], "submissionMethodDetails": "http://TfL.sourcing-eu.ariba.com", "selectionCriteria": { "criteria": [ { "type": "suitability", "description": "Full details of the conditions for participation in the procurement can be found in the procurement documents accessible via the SAP Ariba portal.\nApplicants should note that they may be required to supply audited accounts.", "appliesTo": [ "supplier" ] } ] }, "documents": [ { "documentType": "economicSelectionCriteria", "id": "economic" }, { "documentType": "technicalSelectionCriteria", "id": "technical" } ], "contractTerms": { "performanceTerms": "Please see the form of contract included with the procurement documents.\nThe successful tenderer may be required to provide a performance guarantee from its parent company in the form set out in the contract documents.", "hasElectronicOrdering": true, "electronicInvoicingPolicy": "allowed" }, "procurementMethod": "selective", "procurementMethodDetails": "Competitive dialogue", "coveredBy": [ "GPA" ], "tenderPeriod": { "endDate": "2023-08-21T12:00:00+01:00" }, "secondStage": { "invitationDate": "2023-09-28T00:00:00+01:00" }, "submissionTerms": { "languages": [ "en" ], "bidValidityPeriod": { "durationInDays": 360 } }, "hasRecurrence": false }, "parties": [ { "name": "Transport for London", "id": "GB-FTS-14777", "identifier": { "legalName": "Transport for London", "noIdentifierRationale": "notOnAnyRegister" }, "address": { "streetAddress": "5 ENDEAVOUR SQUARE", "locality": "LONDON", "region": "UKI", "postalCode": "E201JN", "countryName": "United Kingdom" }, "contactPoint": { "name": "Jeffrey Pike", "telephone": "+44 7753386307", "email": "v_jeffreypike@tfl.gov.uk", "url": "http://TfL.sourcing-eu.ariba.com" }, "roles": [ "buyer" ], "details": { "url": "http://www.tfl.gov.uk", "buyerProfile": "http://TfL.sourcing-eu.ariba.com", "classifications": [ { "scheme": "TED_CA_TYPE", "id": "BODY_PUBLIC", "description": "Body governed by public law" }, { "scheme": "COFOG", "id": "01", "description": "General public services" } ] } }, { "name": "High Court of England and Wales Royal Courts of Justice", "id": "GB-FTS-10599", "identifier": { "legalName": "High Court of England and Wales Royal Courts of Justice" }, "address": { "streetAddress": "Strand", "locality": "London", "postalCode": "WC2A 2LL", "countryName": "United Kingdom" }, "roles": [ "reviewBody" ] } ], "buyer": { "id": "GB-FTS-14777", "name": "Transport for London" }, "language": "en" }, { "ocid": "ocds-h6vhtk-03be61", "id": "021477-2023", "date": "2023-07-25T13:33:12+01:00", "tag": [ "tenderUpdate" ], "initiationType": "tender", "tender": { "id": "WS1202240459 / tfl_scp_002316", "legalBasis": { "id": "32014L0024", "scheme": "CELEX" }, "title": "London Cycle Hire Scheme", "classification": { "scheme": "CPV", "id": "60112000", "description": "Public road transport services" }, "mainProcurementCategory": "services", "description": "Transport for London (TfL) is seeking to undertake a procurement of services comprised in the London Cycle Hire Scheme (the \"Scheme\"). Delivery of the LCHS consists of bicycle supply, management, repair, maintenance; docking station supply, installation, operation, management, repair and maintenance; revenue collection and payment; and various front and back-office IT services (including provision of the mobile app for the Scheme). \nThe duration of the contract will be for an initial term of five (5) years with the option at TfL's sole discretion to extend for one or more periods up to a maximum of a further five (5) years.", "amendments": [ { "id": "1", "unstructuredChanges": [ { "oldValue": { "date": "2023-08-21T12:00:00+01:00" }, "newValue": { "date": "2023-09-04T12:00:00+01:00" }, "where": { "section": "IV.2.2" } } ] } ] }, "parties": [ { "name": "Transport for London", "id": "GB-FTS-14777", "identifier": { "legalName": "Transport for London", "noIdentifierRationale": "notOnAnyRegister" }, "address": { "streetAddress": "5 ENDEAVOUR SQUARE", "locality": "LONDON", "region": "UKI", "postalCode": "E201JN", "countryName": "United Kingdom" }, "contactPoint": { "name": "Jeffrey Pike", "telephone": "+44 7753386307", "email": "v_jeffreypike@tfl.gov.uk" }, "roles": [ "buyer" ], "details": { "url": "http://www.tfl.gov.uk", "buyerProfile": "http://TfL.sourcing-eu.ariba.com" } } ], "buyer": { "id": "GB-FTS-14777", "name": "Transport for London" }, "language": "en" }, { "ocid": "ocds-h6vhtk-03be61", "id": "002070-2026", "date": "2026-01-09T17:53:59Z", "tag": [ "award", "contract" ], "initiationType": "tender", "tender": { "id": "ocds-h6vhtk-03be61", "legalBasis": { "id": "32014L0024", "scheme": "CELEX" }, "title": "London Cycle Hire Scheme", "status": "complete", "classification": { "scheme": "CPV", "id": "60112000", "description": "Public road transport services" }, "mainProcurementCategory": "services", "description": "Transport for London (TfL) has awarded a contract for services comprised in the London Cycle Hire Scheme (the \"Scheme\"). \nDelivery of the LCHS consists of bicycle supply, management, repair, maintenance; docking station supply, installation, operation, management, repair and maintenance; revenue collection and payment; and various front and back-office IT services (including provision of the mobile app for the Scheme). \nThe duration of the contract is for an initial term of five (5) years with the option at TfL's sole discretion to extend for one or more periods up to a maximum of a further five (5) years.", "lots": [ { "id": "1", "description": "The London Cycle Hire Scheme (currently known as \"Santander Cycles\") was established in 2010 and covers 13 London boroughs with 819 docking stations, 21,500 docking points and 12,237 bikes, including 2,000 e-bikes.\nThe procured contract is for the supply, operation (including redistribution) and maintenance of mechanical bicycles and e-bicycles and associated on-street docking stations. The contract also includes the development, delivery and maintenance of all systems (including IT) necessary to operate the London Cycle Hire Scheme, customer-facing systems (including payment and the mobile app), and interfaces with TfL systems.\nA key objective of the contract is an improvement to the customer offering across all customer interfaces, particularly via digital platforms, as well as the provision of an on-street asset (bicycle docking station) refresh/replacement programme including on-street in-dock charging for e-bicycles.\nTransport for London has procured a single supplier for the following Scheme services under a bespoke services contract: \nAsset Provision, Operation and Maintenance\nThe design, supply, installation, operation, maintenance and disposal of all existing and future scheme assets as required for the delivery of the Scheme, including (without limitation): \n-\tbicycles, both classic (mechanical) and electric, including all associated component parts and spares;\n-\tGPS technology on all new bikes introduced to the Scheme;\n-\tsupporting infrastructure, including:\n•\tdocking stations (including In Dock charging)\n•\tpower infrastructure and installation for docking stations;\n•\tfoundations for docking stations; \n•\tinstallation/construction of Scheme on-street infrastructure.\nThe development of tools, procedures, processes and systems for strategic asset management.\nDay-to-Day Scheme Management\nThe strategic real-time deployment (including use of additional hub locations) and redistribution of bicycles, including (without limitation):\n-\tpreventative and reactive maintenance, of both bicycles and on street assets including use of scheduling;\n-\tbicycle tagging and tracking;\n-\tincident management;\n-\tretrieval of abandoned/found bicycles;\n-\tdesign, build and/or source, testing and commissioning of the next generation of bicycles;\n-\tcleaning of docking stations and bicycles;\n-\tperformance monitoring and reporting.\nThe management and maintenance of scheme assets and associated power and infrastructure.\nThe provision of, and management of, operational premises in London to support the operation of the Scheme.\nCustomer Interface\nThe design, development, maintenance and delivery of all user interface software, including (without limitation): \n-\tmobile app;\n-\twebsite;\n-\tterminal user interfaces;\n-\tuser payment systems;\n-\tcustomer accounts;\t\n-\tgeneration of promotional codes;\n-\tresponsive customer reward system;\nSystems\nThe design, development, maintenance and delivery of all required front and back-office systems infrastructure and associated management activities for the delivery of the Scheme, including (without limitation):\n-\trevenue collection and payment systems; \n-\tgathering and reporting of management information;\n-\tthe ability for back-end system management for authorised users;\n-\teffective operation and integration with all TfL and partner interfaces (as required);\n-\tconsole requirements as detailed in the tender documentation; \n-\tall required data management and processing, with the ability to integrate;\n-\tthe transition from the existing systems.\nAdditional Requirements\nAdditional services that may be required to be delivered during the contract term include: \n•\tIncreasing the number of assets used by the Scheme, such assets to be provided by the supplier.\n•\tManaging required changes in the numbers of different types of assets, such as different types of bicycle or docking stations.\n•\tIntroducing new sites.\n•\tExpanding the geographical operating area of the Scheme.\n•\tDeveloping the Scheme to incorporate other projects, services and assets including (but not limited to) infrastructure, charging arrangements, assets, operation, maintenance and support.\n•\tUpgrades in technology.\n•\tEnabling \"Hybrid Parking\", that is, establishing bicycle parking and hiring outside of existing docking points. \n•\tIntroducing new micromobility vehicle types to the scheme, e.g. electric scooters. \n•\tConnecting the service system to additional interfaces.\n•\tAdding safety features for bicycles and/or cyclists.\n•\tImplementing requirements resulting from a change of sponsor (e.g. change in livery, addition of sponsor accessories). \n•\tOperating similar, separate projects or initiatives as required by TfL.\n•\tUpdating, enhancing and/or expanding the services, systems and/or IT infrastructure used in any of the service requirements and/or for any additional schemes, operations for similar projects or initiatives.\n•\tImplementing amendments to the services and the service systems to support new customer charging methods such as, but not limited to, time-based or demand-based customer charging mechanisms. \n•\tReflecting general advances in technology in the Scheme infrastructure including in respect of Scheme assets and service system design. \n•\tIntroduction of on street card readers that are compatible with TfL payment Gateway at any terminal.", "awardCriteria": { "criteria": [ { "name": "Technical", "type": "quality", "description": "50" }, { "name": "Social Value", "type": "quality", "description": "10" }, { "type": "price", "description": "40" } ] }, "hasOptions": true, "options": { "description": "The contract can be extended beyond the five year initial term incrementally up to a five further years (ten years in total)." }, "status": "cancelled" } ], "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "34000000", "description": "Transport equipment and auxiliary products to transportation" }, { "scheme": "CPV", "id": "45233293", "description": "Installation of street furniture" }, { "scheme": "CPV", "id": "48000000", "description": "Software package and information systems" }, { "scheme": "CPV", "id": "50000000", "description": "Repair and maintenance services" }, { "scheme": "CPV", "id": "51000000", "description": "Installation services (except software)" }, { "scheme": "CPV", "id": "63712000", "description": "Support services for road transport" }, { "scheme": "CPV", "id": "66133000", "description": "Processing and clearing services" }, { "scheme": "CPV", "id": "66172000", "description": "Financial transaction processing and clearing-house services" }, { "scheme": "CPV", "id": "72000000", "description": "IT services: consulting, software development, Internet and support" } ], "deliveryAddresses": [ { "region": "UKI" } ], "deliveryLocation": { "description": "London" }, "relatedLot": "1" } ], "procurementMethod": "selective", "procurementMethodDetails": "Competitive dialogue", "coveredBy": [ "GPA" ] }, "awards": [ { "id": "002070-2026-WS1202240459 / tfl_scp_002316-1", "relatedLots": [ "1" ], "title": "London Cycle Hire Scheme", "status": "active", "suppliers": [ { "id": "GB-COH-00242246", "name": "Serco Limited" } ] } ], "parties": [ { "name": "Transport for London", "id": "GB-FTS-150216", "identifier": { "legalName": "Transport for London", "id": "PHMT-6197-NWNZ", "schemeEntered": "Transport for London" }, "address": { "streetAddress": "5 Endeavour Square", "locality": "London", "region": "UKI", "postalCode": "E201JN", "countryName": "United Kingdom" }, "contactPoint": { "email": "bethdoran@tfl.gov.uk" }, "roles": [ "buyer" ], "details": { "url": "https://tfl.gov.uk/", "classifications": [ { "scheme": "TED_CA_TYPE", "id": "BODY_PUBLIC", "description": "Body governed by public law" }, { "scheme": "COFOG", "id": "01", "description": "General public services" } ] } }, { "name": "Serco Limited", "id": "GB-COH-00242246", "identifier": { "legalName": "Serco Limited", "id": "00242246", "scheme": "GB-COH" }, "address": { "streetAddress": "Serco House, Bartley Wood Business Park, Bartley Way", "locality": "Hook, Hampshire", "region": "UK", "postalCode": "RG27 9UY", "countryName": "United Kingdom" }, "roles": [ "supplier" ], "details": { "scale": "large" } }, { "name": "High Court of England and Wales Royal Courts of Justice", "id": "GB-FTS-10599", "identifier": { "legalName": "High Court of England and Wales Royal Courts of Justice" }, "address": { "streetAddress": "Strand", "locality": "London", "postalCode": "WC2A 2LL", "countryName": "United Kingdom" }, "roles": [ "reviewBody" ] } ], "buyer": { "id": "GB-FTS-150216", "name": "Transport for London" }, "contracts": [ { "id": "002070-2026-WS1202240459 / tfl_scp_002316-1", "awardID": "002070-2026-WS1202240459 / tfl_scp_002316-1", "title": "London Cycle Hire Scheme", "status": "active", "value": { "amount": 277900000, "currency": "GBP" }, "dateSigned": "2025-12-09T00:00:00Z" } ], "bids": { "statistics": [ { "id": "1", "measure": "bids", "relatedLot": "1", "value": 2 } ] }, "language": "en" } ], "compiledRelease": { "tag": [ "compiled" ], "id": "ocds-h6vhtk-03be61-2026-01-09T17:53:59Z", "date": "2026-01-09T17:53:59Z", "ocid": "ocds-h6vhtk-03be61", "description": "Suppliers are required to respond to all sections of the SSQ and must submit responses in accordance with the instructions and response deadline stated in section IV.2.2. Each response must be submitted electronically via the SAP Ariba portal.\nInterested suppliers are to register with the SAP Ariba Business Network via TfL's Supplier self-registration link, in order to participate in the tender process,\nhttps://s1-eu.ariba.com/Sourcing/Main/ad/selfRegistration?realm=TfL.\nOnce registered on the SAP Ariba Business Network, you can then express an interest by sending your Ariba Network ID (ANID) and the LCHS primary bid contact details (name, email address, phone number) to the following email address: v_jeffreypike@tfl.gov.uk with the subject \"LCHS - Request to Participate\".\nSuppliers must also click 'Intend to Bid' in order to fully register against the contract opportunity.\nSAP Ariba Supplier Registration Help Page:\nhttps://help.sap.com/docs/ARIBA_NETWORK_SUPPLIERS/ddd75910f67b4212b1c83f9d68cd2f01/de32f3eaf0181014be26e0d2a68be9ef.html.\nIf you have any queries regarding your registration, please email: Ariba_Supplier_Enablement@tfl.gov.uk\nTfL reserves the right without notice to change the procurement process detailed in the procurement documents or to amend the information provided, including, but not limited to, changing the timetable, the scope and the procurement process. This will be subject to the normal rules of public law and transparency.\nMoreover, TfL reserves the right to provide further information to supplement the procurement process. Suppliers enter this procurement process at their own risk. TfL shall not accept liability nor reimburse a tenderer for any costs or losses it incurs in relation to its participation in the procurement process, regardless of whether or not TfL has made changes to the procurement process.\nTfL also reserves the right, at any point and without notice, to discontinue the procurement process without awarding a contract, whether such discontinuance is related to the content of tenders or otherwise.\nThe Contracting Authority strongly encourages those interested in tendering to undertake their activities in line with Responsible Procurement principles. Further information on TfL's Responsible Procurement policies can be found on the following website: https://tfl.gov.uk/corporate/publications-and-reports/procurement-information.\nThe UK government has announced its commitment to greater data transparency. Accordingly, TfL reserves the right to publishing its tender documents, contracts and data from invoices received. In doing so, TfL may at its absolute discretion take account of the exemptions that would be available under the Freedom of Information Act 2000 and Environmental Information Regulations 2004.\nFurther information on TfL may be found at www.tfl.gov.uk.", "initiationType": "tender", "tender": { "id": "ocds-h6vhtk-03be61", "legalBasis": { "id": "32014L0024", "scheme": "CELEX" }, "title": "London Cycle Hire Scheme", "status": "complete", "classification": { "scheme": "CPV", "id": "60112000", "description": "Public road transport services" }, "mainProcurementCategory": "services", "description": "Transport for London (TfL) has awarded a contract for services comprised in the London Cycle Hire Scheme (the \"Scheme\"). \nDelivery of the LCHS consists of bicycle supply, management, repair, maintenance; docking station supply, installation, operation, management, repair and maintenance; revenue collection and payment; and various front and back-office IT services (including provision of the mobile app for the Scheme). \nThe duration of the contract is for an initial term of five (5) years with the option at TfL's sole discretion to extend for one or more periods up to a maximum of a further five (5) years.", "lots": [ { "id": "1", "description": "The London Cycle Hire Scheme (currently known as \"Santander Cycles\") was established in 2010 and covers 13 London boroughs with 819 docking stations, 21,500 docking points and 12,237 bikes, including 2,000 e-bikes.\nThe procured contract is for the supply, operation (including redistribution) and maintenance of mechanical bicycles and e-bicycles and associated on-street docking stations. The contract also includes the development, delivery and maintenance of all systems (including IT) necessary to operate the London Cycle Hire Scheme, customer-facing systems (including payment and the mobile app), and interfaces with TfL systems.\nA key objective of the contract is an improvement to the customer offering across all customer interfaces, particularly via digital platforms, as well as the provision of an on-street asset (bicycle docking station) refresh/replacement programme including on-street in-dock charging for e-bicycles.\nTransport for London has procured a single supplier for the following Scheme services under a bespoke services contract: \nAsset Provision, Operation and Maintenance\nThe design, supply, installation, operation, maintenance and disposal of all existing and future scheme assets as required for the delivery of the Scheme, including (without limitation): \n-\tbicycles, both classic (mechanical) and electric, including all associated component parts and spares;\n-\tGPS technology on all new bikes introduced to the Scheme;\n-\tsupporting infrastructure, including:\n•\tdocking stations (including In Dock charging)\n•\tpower infrastructure and installation for docking stations;\n•\tfoundations for docking stations; \n•\tinstallation/construction of Scheme on-street infrastructure.\nThe development of tools, procedures, processes and systems for strategic asset management.\nDay-to-Day Scheme Management\nThe strategic real-time deployment (including use of additional hub locations) and redistribution of bicycles, including (without limitation):\n-\tpreventative and reactive maintenance, of both bicycles and on street assets including use of scheduling;\n-\tbicycle tagging and tracking;\n-\tincident management;\n-\tretrieval of abandoned/found bicycles;\n-\tdesign, build and/or source, testing and commissioning of the next generation of bicycles;\n-\tcleaning of docking stations and bicycles;\n-\tperformance monitoring and reporting.\nThe management and maintenance of scheme assets and associated power and infrastructure.\nThe provision of, and management of, operational premises in London to support the operation of the Scheme.\nCustomer Interface\nThe design, development, maintenance and delivery of all user interface software, including (without limitation): \n-\tmobile app;\n-\twebsite;\n-\tterminal user interfaces;\n-\tuser payment systems;\n-\tcustomer accounts;\t\n-\tgeneration of promotional codes;\n-\tresponsive customer reward system;\nSystems\nThe design, development, maintenance and delivery of all required front and back-office systems infrastructure and associated management activities for the delivery of the Scheme, including (without limitation):\n-\trevenue collection and payment systems; \n-\tgathering and reporting of management information;\n-\tthe ability for back-end system management for authorised users;\n-\teffective operation and integration with all TfL and partner interfaces (as required);\n-\tconsole requirements as detailed in the tender documentation; \n-\tall required data management and processing, with the ability to integrate;\n-\tthe transition from the existing systems.\nAdditional Requirements\nAdditional services that may be required to be delivered during the contract term include: \n•\tIncreasing the number of assets used by the Scheme, such assets to be provided by the supplier.\n•\tManaging required changes in the numbers of different types of assets, such as different types of bicycle or docking stations.\n•\tIntroducing new sites.\n•\tExpanding the geographical operating area of the Scheme.\n•\tDeveloping the Scheme to incorporate other projects, services and assets including (but not limited to) infrastructure, charging arrangements, assets, operation, maintenance and support.\n•\tUpgrades in technology.\n•\tEnabling \"Hybrid Parking\", that is, establishing bicycle parking and hiring outside of existing docking points. \n•\tIntroducing new micromobility vehicle types to the scheme, e.g. electric scooters. \n•\tConnecting the service system to additional interfaces.\n•\tAdding safety features for bicycles and/or cyclists.\n•\tImplementing requirements resulting from a change of sponsor (e.g. change in livery, addition of sponsor accessories). \n•\tOperating similar, separate projects or initiatives as required by TfL.\n•\tUpdating, enhancing and/or expanding the services, systems and/or IT infrastructure used in any of the service requirements and/or for any additional schemes, operations for similar projects or initiatives.\n•\tImplementing amendments to the services and the service systems to support new customer charging methods such as, but not limited to, time-based or demand-based customer charging mechanisms. \n•\tReflecting general advances in technology in the Scheme infrastructure including in respect of Scheme assets and service system design. \n•\tIntroduction of on street card readers that are compatible with TfL payment Gateway at any terminal.", "status": "cancelled", "value": { "amount": 500000000, "currency": "GBP" }, "contractPeriod": { "durationInDays": 1800 }, "hasRenewal": true, "renewal": { "description": "Yes. The contract can be extended at TfL's sole discretion on multiple occasions after the initial term of five (5) years for a maximum extension period of five (5) years." }, "submissionTerms": { "variantPolicy": "notAllowed" }, "hasOptions": true, "awardCriteria": { "criteria": [ { "name": "Technical", "type": "quality", "description": "50" }, { "name": "Social Value", "type": "quality", "description": "10" }, { "type": "price", "description": "40" } ] }, "options": { "description": "The contract can be extended beyond the five year initial term incrementally up to a five further years (ten years in total)." } } ], "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "34000000", "description": "Transport equipment and auxiliary products to transportation" }, { "scheme": "CPV", "id": "45233293", "description": "Installation of street furniture" }, { "scheme": "CPV", "id": "48000000", "description": "Software package and information systems" }, { "scheme": "CPV", "id": "50000000", "description": "Repair and maintenance services" }, { "scheme": "CPV", "id": "51000000", "description": "Installation services (except software)" }, { "scheme": "CPV", "id": "63712000", "description": "Support services for road transport" }, { "scheme": "CPV", "id": "66133000", "description": "Processing and clearing services" }, { "scheme": "CPV", "id": "66172000", "description": "Financial transaction processing and clearing-house services" }, { "scheme": "CPV", "id": "72000000", "description": "IT services: consulting, software development, Internet and support" } ], "deliveryAddresses": [ { "region": "UKI" }, { "region": "UKI" }, { "region": "UKI" } ], "deliveryLocation": { "description": "London" }, "relatedLot": "1" } ], "communication": { "futureNoticeDate": "2023-06-12T00:00:00+01:00" }, "coveredBy": [ "GPA" ], "value": { "amount": 500000000, "currency": "GBP" }, "participationFees": [ { "id": "1", "type": [ "document" ] } ], "submissionMethod": [ "electronicSubmission", "written" ], "submissionMethodDetails": "http://TfL.sourcing-eu.ariba.com", "selectionCriteria": { "criteria": [ { "type": "suitability", "description": "Full details of the conditions for participation in the procurement can be found in the procurement documents accessible via the SAP Ariba portal.\nApplicants should note that they may be required to supply audited accounts.", "appliesTo": [ "supplier" ] } ] }, "documents": [ { "id": "economic", "documentType": "economicSelectionCriteria" }, { "id": "technical", "documentType": "technicalSelectionCriteria" } ], "contractTerms": { "performanceTerms": "Please see the form of contract included with the procurement documents.\nThe successful tenderer may be required to provide a performance guarantee from its parent company in the form set out in the contract documents.", "hasElectronicOrdering": true, "electronicInvoicingPolicy": "allowed" }, "procurementMethod": "selective", "procurementMethodDetails": "Competitive dialogue", "tenderPeriod": { "endDate": "2023-08-21T12:00:00+01:00" }, "secondStage": { "invitationDate": "2023-09-28T00:00:00+01:00" }, "submissionTerms": { "languages": [ "en" ], "bidValidityPeriod": { "durationInDays": 360 } }, "hasRecurrence": false, "amendments": [ { "id": "1", "unstructuredChanges": [ { "oldValue": { "date": "2023-08-21T12:00:00+01:00" }, "newValue": { "date": "2023-09-04T12:00:00+01:00" }, "where": { "section": "IV.2.2" } } ] } ] }, "parties": [ { "id": "GB-FTS-14777", "name": "Transport for London", "identifier": { "legalName": "Transport for London", "noIdentifierRationale": "notOnAnyRegister" }, "address": { "streetAddress": "5 ENDEAVOUR SQUARE", "locality": "LONDON", "region": "UKI", "postalCode": "E201JN", "countryName": "United Kingdom" }, "contactPoint": { "name": "Jeffrey Pike", "telephone": "+44 7753386307", "email": "v_jeffreypike@tfl.gov.uk", "url": "http://TfL.sourcing-eu.ariba.com" }, "roles": [ "buyer" ], "details": { "url": "http://www.tfl.gov.uk", "buyerProfile": "http://TfL.sourcing-eu.ariba.com", "classifications": [ { "scheme": "TED_CA_TYPE", "id": "BODY_PUBLIC", "description": "Body governed by public law" }, { "scheme": "COFOG", "id": "01", "description": "General public services" } ] } }, { "id": "GB-FTS-10599", "name": "High Court of England and Wales Royal Courts of Justice", "identifier": { "legalName": "High Court of England and Wales Royal Courts of Justice" }, "address": { "streetAddress": "Strand", "locality": "London", "postalCode": "WC2A 2LL", "countryName": "United Kingdom" }, "roles": [ "reviewBody" ] }, { "id": "GB-FTS-150216", "name": "Transport for London", "identifier": { "legalName": "Transport for London", "id": "PHMT-6197-NWNZ", "schemeEntered": "Transport for London" }, "address": { "streetAddress": "5 Endeavour Square", "locality": "London", "region": "UKI", "postalCode": "E201JN", "countryName": "United Kingdom" }, "contactPoint": { "email": "bethdoran@tfl.gov.uk" }, "roles": [ "buyer" ], "details": { "url": "https://tfl.gov.uk/", "classifications": [ { "scheme": "TED_CA_TYPE", "id": "BODY_PUBLIC", "description": "Body governed by public law" }, { "scheme": "COFOG", "id": "01", "description": "General public services" } ] } }, { "id": "GB-COH-00242246", "name": "Serco Limited", "identifier": { "legalName": "Serco Limited", "id": "00242246", "scheme": "GB-COH" }, "address": { "streetAddress": "Serco House, Bartley Wood Business Park, Bartley Way", "locality": "Hook, Hampshire", "region": "UK", "postalCode": "RG27 9UY", "countryName": "United Kingdom" }, "roles": [ "supplier" ], "details": { "scale": "large" } } ], "buyer": { "id": "GB-FTS-150216", "name": "Transport for London" }, "language": "en", "awards": [ { "id": "002070-2026-WS1202240459 / tfl_scp_002316-1", "relatedLots": [ "1" ], "title": "London Cycle Hire Scheme", "status": "active", "suppliers": [ { "id": "GB-COH-00242246", "name": "Serco Limited" } ] } ], "contracts": [ { "id": "002070-2026-WS1202240459 / tfl_scp_002316-1", "awardID": "002070-2026-WS1202240459 / tfl_scp_002316-1", "title": "London Cycle Hire Scheme", "status": "active", "value": { "amount": 277900000, "currency": "GBP" }, "dateSigned": "2025-12-09T00:00:00Z" } ], "bids": { "statistics": [ { "id": "1", "measure": "bids", "relatedLot": "1", "value": 2 } ] } }, "versionedRelease": { "ocid": "ocds-h6vhtk-03be61", "description": [ { "releaseID": "010634-2023", "releaseDate": "2023-04-13T12:33:43+01:00", "releaseTag": [ "planning" ], "value": "Transport for London (TfL) is a complex organisation operating as a functional body of the Greater London Authority (GLA) under the direction of the Mayor of London as a provider of multiple modes of transport services across London. \nFurther information on TfL can be found on www.tfl.gov.uk.\nThis notice is for information only and the information contained within it including the nature and scope of contract, durations and values is indicative, non-exhaustive and may be amended. TfL reserves the right to not proceed to tender, or may conduct a procurement process for the contract in whole, in part or not at all. TfL shall not be liable for any costs or expenses incurred by any candidates in relation to this PIN.\nTfL intends to publish any tender exercise in relation to this notice using SAP ARIBA.\nInterested parties will need to be registered on this system if they wish to participate in any future tender, which can be done at the below link:\nhttps://s1-eu.ariba.com/Sourcing/Main/ad/selfRegistration?realm=TfL\nIn the event of issues or difficulty with registering on the e-Tendering portal please contact the SAP Ariba Supplier Registration Help Page:\nhttps://help.sap.com/docs/ARIBA_NETWORK_SUPPLIERS/ddd75910f67b4212b1c83f9d68cd2f01/de32f3eaf0181014be26e0d2a68be9ef.html\nIf you have any queries regarding your registration, please contact: Ariba_Supplier_Enablement@tfl.gov.uk" }, { "releaseID": "020380-2023", "releaseDate": "2023-07-14T16:36:19+01:00", "releaseTag": [ "tender" ], "value": "Suppliers are required to respond to all sections of the SSQ and must submit responses in accordance with the instructions and response deadline stated in section IV.2.2. Each response must be submitted electronically via the SAP Ariba portal.\nInterested suppliers are to register with the SAP Ariba Business Network via TfL's Supplier self-registration link, in order to participate in the tender process,\nhttps://s1-eu.ariba.com/Sourcing/Main/ad/selfRegistration?realm=TfL.\nOnce registered on the SAP Ariba Business Network, you can then express an interest by sending your Ariba Network ID (ANID) and the LCHS primary bid contact details (name, email address, phone number) to the following email address: v_jeffreypike@tfl.gov.uk with the subject \"LCHS - Request to Participate\".\nSuppliers must also click 'Intend to Bid' in order to fully register against the contract opportunity.\nSAP Ariba Supplier Registration Help Page:\nhttps://help.sap.com/docs/ARIBA_NETWORK_SUPPLIERS/ddd75910f67b4212b1c83f9d68cd2f01/de32f3eaf0181014be26e0d2a68be9ef.html.\nIf you have any queries regarding your registration, please email: Ariba_Supplier_Enablement@tfl.gov.uk\nTfL reserves the right without notice to change the procurement process detailed in the procurement documents or to amend the information provided, including, but not limited to, changing the timetable, the scope and the procurement process. This will be subject to the normal rules of public law and transparency.\nMoreover, TfL reserves the right to provide further information to supplement the procurement process. Suppliers enter this procurement process at their own risk. TfL shall not accept liability nor reimburse a tenderer for any costs or losses it incurs in relation to its participation in the procurement process, regardless of whether or not TfL has made changes to the procurement process.\nTfL also reserves the right, at any point and without notice, to discontinue the procurement process without awarding a contract, whether such discontinuance is related to the content of tenders or otherwise.\nThe Contracting Authority strongly encourages those interested in tendering to undertake their activities in line with Responsible Procurement principles. Further information on TfL's Responsible Procurement policies can be found on the following website: https://tfl.gov.uk/corporate/publications-and-reports/procurement-information.\nThe UK government has announced its commitment to greater data transparency. Accordingly, TfL reserves the right to publishing its tender documents, contracts and data from invoices received. In doing so, TfL may at its absolute discretion take account of the exemptions that would be available under the Freedom of Information Act 2000 and Environmental Information Regulations 2004.\nFurther information on TfL may be found at www.tfl.gov.uk." } ], "initiationType": [ { "releaseID": "010634-2023", "releaseDate": "2023-04-13T12:33:43+01:00", "releaseTag": [ "planning" ], "value": "tender" } ], "tender": { "id": [ { "releaseID": "010634-2023", "releaseDate": "2023-04-13T12:33:43+01:00", "releaseTag": [ "planning" ], "value": "WS1202240459 / tfl_scp_002316" }, { "releaseID": "002070-2026", "releaseDate": "2026-01-09T17:53:59Z", "releaseTag": [ "award", "contract" ], "value": "ocds-h6vhtk-03be61" } ], "legalBasis": { "id": [ { "releaseID": "010634-2023", "releaseDate": "2023-04-13T12:33:43+01:00", "releaseTag": [ "planning" ], "value": "32014L0024" } ], "scheme": [ { "releaseID": "010634-2023", "releaseDate": "2023-04-13T12:33:43+01:00", "releaseTag": [ "planning" ], "value": "CELEX" } ] }, "title": [ { "releaseID": "010634-2023", "releaseDate": "2023-04-13T12:33:43+01:00", "releaseTag": [ "planning" ], "value": "London Cycle Hire Scheme" } ], "status": [ { "releaseID": "010634-2023", "releaseDate": "2023-04-13T12:33:43+01:00", "releaseTag": [ "planning" ], "value": "planned" }, { "releaseID": "020380-2023", "releaseDate": "2023-07-14T16:36:19+01:00", "releaseTag": [ "tender" ], "value": "active" }, { "releaseID": "002070-2026", "releaseDate": "2026-01-09T17:53:59Z", "releaseTag": [ "award", "contract" ], "value": "complete" } ], "classification": { "scheme": [ { "releaseID": "010634-2023", "releaseDate": "2023-04-13T12:33:43+01:00", "releaseTag": [ "planning" ], "value": "CPV" } ], "id": [ { "releaseID": "010634-2023", "releaseDate": "2023-04-13T12:33:43+01:00", "releaseTag": [ "planning" ], "value": "60112000" } ], "description": [ { "releaseID": "010634-2023", "releaseDate": "2023-04-13T12:33:43+01:00", "releaseTag": [ "planning" ], "value": "Public road transport services" } ] }, "mainProcurementCategory": [ { "releaseID": "010634-2023", "releaseDate": "2023-04-13T12:33:43+01:00", "releaseTag": [ "planning" ], "value": "services" } ], "description": [ { "releaseID": "010634-2023", "releaseDate": "2023-04-13T12:33:43+01:00", "releaseTag": [ "planning" ], "value": "Transport for London (TfL) is seeking to undertake a procurement of the London Cycle Hire Scheme. The procurement will reaggregate services for bicycle management and supply, revenue collection and civils for an initial term of 5 years from November 2025, with options to extend for a maximum of a further 5 years.\nThe primary focus of this Prior Information Notice is raise industry awareness for a potential future procurement and does not constitute a formal Contract Notice or call for competition." }, { "releaseID": "020380-2023", "releaseDate": "2023-07-14T16:36:19+01:00", "releaseTag": [ "tender" ], "value": "Transport for London (TfL) is seeking to undertake a procurement of services comprised in the London Cycle Hire Scheme (the \"Scheme\"). Delivery of the LCHS consists of bicycle supply, management, repair, maintenance; docking station supply, installation, operation, management, repair and maintenance; revenue collection and payment; and various front and back-office IT services (including provision of the mobile app for the Scheme). \nThe duration of the contract will be for an initial term of five (5) years with the option at TfL's sole discretion to extend for one or more periods up to a maximum of a further five (5) years." }, { "releaseID": "002070-2026", "releaseDate": "2026-01-09T17:53:59Z", "releaseTag": [ "award", "contract" ], "value": "Transport for London (TfL) has awarded a contract for services comprised in the London Cycle Hire Scheme (the \"Scheme\"). \nDelivery of the LCHS consists of bicycle supply, management, repair, maintenance; docking station supply, installation, operation, management, repair and maintenance; revenue collection and payment; and various front and back-office IT services (including provision of the mobile app for the Scheme). \nThe duration of the contract is for an initial term of five (5) years with the option at TfL's sole discretion to extend for one or more periods up to a maximum of a further five (5) years." } ], "lots": [ { "id": "1", "description": [ { "releaseID": "010634-2023", "releaseDate": "2023-04-13T12:33:43+01:00", "releaseTag": [ "planning" ], "value": "The London Cycle Hire Scheme (known as \"Santander Cycles\") was established in 2010 and covers 13 London boroughs with 800 docking stations, 21,000 docking points and 12,500 bikes. 500 e-bikes were introduced into the scheme in late 2022, with 2022 being a record year for the scheme with 9.5 million hires.\nThe procurement will provide for the delivery and maintenance of classic bicycles and e-bicycles and associated on-street docking stations to support both vehicle types, including payment functions. The procurement will also include scope for the provision of \"Smart\" e-bicycles.\nProviders' ability to undertake asset replacement and refresh will be a key component of the procurement.\nThe contract may include the following areas of scope:\n•\tSmart E-Bicycle Supply \n•\tSmart Pedal Bicycle Supply \n•\tVehicle Redistribution\n•\tDocking Station management\n•\tVehicle Asset Recovery (lost/stolen - GPS tracking)\n•\tVehicle Asset Repairs & Maintenance (including spares)\n•\tVehicle Asset Disposals\n•\tAsset Management Systems (Vehicle & Docking)\n•\tCustomer Account Management\n•\tManagement Information Systems\n•\tMobile App\n•\tWebsite\n•\tBack Office Systems\n•\tLinks to enable TfL Go Mobility-as-a-Service applications\n•\tSystem Interfaces\n•\tData Management Systems (with the ability to integrate) \n•\tIntegration with TfL Customer Experience Platforms \n•\tTerminal & Docking Point Supply & Installation\n•\tDocking Asset Repairs & Maintenance (including spares)\n•\tDocking Asset Disposals\n•\tOn Street Terminals \n•\tPayment Gateway\n•\tStation implementations\n•\tIntroduction of percentage in dock charging\n•\tStation decommissioning\n•\tCivils including cables, power and foundations\n•\tConstruction Design & Build\n•\tCleaning (routine & reactive)\n•\tOperational Premises\n•\tE-Scooters\n•\tRetrofitting existing vehicles to become \"Smart\"\n•\tDesignated (marked bay) geo-fenced parking\n•\tSeated E-Scooters\n•\tOther Micromobility modes\n•\tMulti-modal and multi-operator ticketing integration" }, { "releaseID": "020380-2023", "releaseDate": "2023-07-14T16:36:19+01:00", "releaseTag": [ "tender" ], "value": "The London Cycle Hire Scheme (currently known as \"Santander Cycles\") was established in 2010 and covers 13 London boroughs with 815 docking stations, 21,500 docking points and 12,237 bikes. 500 e-bikes were introduced into the scheme in late 2022. Usage of the Scheme has grown steadily, with 11,827,013 bicycle hires in the financial year 2021/22.\nThis procurement is for a contract to supply, operate (including redistribution) and maintain classic (mechanical) bicycles and e-bicycles and associated on-street docking stations. The procurement also includes the development, delivery and maintenance of all systems (including IT) necessary to operate the London Cycle Hire Scheme, customer-facing systems (including payment and the mobile app), and interfaces with TfL systems. Currently the delivery of the London Cycle Hire Scheme is split over multiple operators. This procurement will re-aggregate the requirements for the Scheme under a single contract with a single provider. \nA key objective of the procurement is an improvement in the customer offering across all customer interfaces, particularly via digital platforms, as well as the provision of an on-street asset (bicycle docking station) refresh/replacement programme. TfL is also seeking a solution that offers the flexibility to evolve as the market and technology develops, to expand the Scheme into wider London and incorporate market-driven innovations. \nTransport for London wishes to procure a single supplier to provide the following services for the Scheme under a bespoke services contract: \nAsset Provision, Operation and Maintenance\nThe design, supply, installation, operation, maintenance and disposal of all existing and future scheme assets as required for the delivery of the Scheme, including (without limitation): \n-\tbicycles, both classic (mechanical) and electric, including all associated component parts and spares;\n-\tGPS technology on all new bikes introduced to the Scheme;\n-\tsupporting infrastructure, including:\n•\tdocking stations (including In Dock charging)\n•\tpower infrastructure and installation for docking stations;\n•\tfoundations for docking stations; \n•\tinstallation/construction of Scheme on-street infrastructure.\nThe development of tools, procedures, processes and systems for strategic asset management.\nDay-to-Day Scheme Management\nThe strategic real-time deployment (including use of additional hub locations) and redistribution of bicycles, including (without limitation):\n-\tpreventative and reactive maintenance, of both bicycles and on street assets including use of scheduling;\n-\tbicycle tagging and tracking;\n-\tincident management;\n-\tretrieval of abandoned/found bicycles;\n-\tdesign, build and/or source, testing and commissioning of the next generation of bicycles;\n-\tcleaning of docking stations and bicycles;\n-\tperformance monitoring and reporting.\nThe management and maintenance of scheme assets and associated power and infrastructure.\nThe provision of, and management of, operational premises in London to support the operation of the Scheme.\nCustomer Interface\nThe design, development, maintenance and delivery of all user interface software, including (without limitation): \n-\tmobile app;\n-\twebsite;\n-\tterminal user interfaces;\n-\tuser payment systems;\n-\tcustomer accounts;\t\n-\tgeneration of promotional codes;\n-\tresponsive customer reward system\nSystems\nThe design, development, maintenance and delivery of all required front and back-office systems infrastructure and associated management activities for the delivery of the Scheme, including (without limitation):\n-\trevenue collection and payment systems; \n-\tgathering and reporting of management information;\n-\tthe ability for back-end system management for authorised users;\n-\teffective operation and integration with all TfL and partner interfaces (as required);\n-\tconsole requirements as detailed in the tender documentation; \n-\tall required data management and processing, with the ability to integrate;\n-\tthe transition from the existing systems. Details of the existing systems and the transition from current systems are further described in the procurement documents.\nAdditional Requirements\nAdditional services that may be required to be delivered by the successful supplier during the contract term include: \n•\tIncreasing the number of assets used by the Scheme, such assets to be provided by the supplier.\n•\tManaging required changes in the numbers of different types of assets, such as different types of bicycle or docking stations.\n•\tIntroducing new sites.\n•\tExpanding the geographical operating area of the Scheme.\n•\tDeveloping the Scheme to incorporate other projects, services and assets including (but not limited to) infrastructure, charging arrangements, assets, operation, maintenance and support.\n•\tUpgrades in technology.\n•\tEnabling \"Hybrid Parking\", that is, establishing bicycle parking and hiring outside of existing docking points. \n•\tIntroducing new micromobility vehicle types to the scheme, e.g. electric scooters. \n•\tConnecting the service system to additional interfaces.\n•\tAdding safety features for bicycles and/or cyclists.\n•\tImplementing requirements resulting from a change of sponsor (e.g. change in livery, addition of sponsor accessories). \n•\tOperating similar, separate projects or initiatives as required by TfL.\n•\tUpdating, enhancing and/or expanding the services, systems and/or IT infrastructure used in any of the service requirements and/or for any additional schemes, operations for similar projects or initiatives.\n•\tImplementing amendments to the services and the service systems to support new customer charging methods such as, but not limited to, time-based or demand-based customer charging mechanisms. \n•\tReflecting general advances in technology in the Scheme infrastructure including in respect of Scheme assets and service system design. \n•\tIntroduction of on street card readers that are compatible with TfL payment Gateway at any terminal. Additional information: The value stated in Section II.1.5 and Section II.2.6 represents the maximum estimated value of works, services and/or supplies anticipated across the ten (10) year period (should TfL choose to extend beyond the initial five (5) year period). The estimated total value range may be 400,000,000 to 500,000,000 GBP.\nTfL is conducting this procurement pursuant to the PCR 2015.\nTfL will be using its SAP Ariba portal to manage communication with suppliers who express interest in this procurement in response to this contract notice. \nExpected Process\nTfL will use the Standard Selection Questionnaire (SSQ), which can be accessed via the SAP Ariba portal. Following assessment of SSQ submissions, TfL intends to invite a maximum of five (5) candidate suppliers to participate in the tender process and submit initial tenders, based on the highest scoring SSQ submissions which achieve the minimum quality threshold applicable to the SSQ as set out in the procurement documents. However, in the event of a tie between the 5th placed candidate and the 6th placed candidate, both candidates will be invited to participate and submit initial tenders.\nAfter the submission of initial tenders, TfL intends to invite a maximum of three (3) tenderers whose tenders achieve the highest scores to participate in the dialogue phase and to submit final tenders following close of dialogue provided they achieve the minimum quality thresholds applicable to the ITPD, as set out in the procurement documents. TfL, at its sole discretion, may invite the fourth placed tenderer to participate in the dialogue phase and submit a final tender only in the event that the fourth placed tenderer's combined initial tender score is within one scoring mark of the third placed tenderer.\nFurther information on the expected tender process is set out in the procurement documentation.\nTenders must remain capable of acceptance for a period of twelve (12) months from the submission of tenders.\nWhile TfL is seeking to award the contract to a single contractor to undertake all the works detailed in the procurement documents, interested parties are encouraged to engage and utilise SMEs within their supply chain." }, { "releaseID": "002070-2026", "releaseDate": "2026-01-09T17:53:59Z", "releaseTag": [ "award", "contract" ], "value": "The London Cycle Hire Scheme (currently known as \"Santander Cycles\") was established in 2010 and covers 13 London boroughs with 819 docking stations, 21,500 docking points and 12,237 bikes, including 2,000 e-bikes.\nThe procured contract is for the supply, operation (including redistribution) and maintenance of mechanical bicycles and e-bicycles and associated on-street docking stations. The contract also includes the development, delivery and maintenance of all systems (including IT) necessary to operate the London Cycle Hire Scheme, customer-facing systems (including payment and the mobile app), and interfaces with TfL systems.\nA key objective of the contract is an improvement to the customer offering across all customer interfaces, particularly via digital platforms, as well as the provision of an on-street asset (bicycle docking station) refresh/replacement programme including on-street in-dock charging for e-bicycles.\nTransport for London has procured a single supplier for the following Scheme services under a bespoke services contract: \nAsset Provision, Operation and Maintenance\nThe design, supply, installation, operation, maintenance and disposal of all existing and future scheme assets as required for the delivery of the Scheme, including (without limitation): \n-\tbicycles, both classic (mechanical) and electric, including all associated component parts and spares;\n-\tGPS technology on all new bikes introduced to the Scheme;\n-\tsupporting infrastructure, including:\n•\tdocking stations (including In Dock charging)\n•\tpower infrastructure and installation for docking stations;\n•\tfoundations for docking stations; \n•\tinstallation/construction of Scheme on-street infrastructure.\nThe development of tools, procedures, processes and systems for strategic asset management.\nDay-to-Day Scheme Management\nThe strategic real-time deployment (including use of additional hub locations) and redistribution of bicycles, including (without limitation):\n-\tpreventative and reactive maintenance, of both bicycles and on street assets including use of scheduling;\n-\tbicycle tagging and tracking;\n-\tincident management;\n-\tretrieval of abandoned/found bicycles;\n-\tdesign, build and/or source, testing and commissioning of the next generation of bicycles;\n-\tcleaning of docking stations and bicycles;\n-\tperformance monitoring and reporting.\nThe management and maintenance of scheme assets and associated power and infrastructure.\nThe provision of, and management of, operational premises in London to support the operation of the Scheme.\nCustomer Interface\nThe design, development, maintenance and delivery of all user interface software, including (without limitation): \n-\tmobile app;\n-\twebsite;\n-\tterminal user interfaces;\n-\tuser payment systems;\n-\tcustomer accounts;\t\n-\tgeneration of promotional codes;\n-\tresponsive customer reward system;\nSystems\nThe design, development, maintenance and delivery of all required front and back-office systems infrastructure and associated management activities for the delivery of the Scheme, including (without limitation):\n-\trevenue collection and payment systems; \n-\tgathering and reporting of management information;\n-\tthe ability for back-end system management for authorised users;\n-\teffective operation and integration with all TfL and partner interfaces (as required);\n-\tconsole requirements as detailed in the tender documentation; \n-\tall required data management and processing, with the ability to integrate;\n-\tthe transition from the existing systems.\nAdditional Requirements\nAdditional services that may be required to be delivered during the contract term include: \n•\tIncreasing the number of assets used by the Scheme, such assets to be provided by the supplier.\n•\tManaging required changes in the numbers of different types of assets, such as different types of bicycle or docking stations.\n•\tIntroducing new sites.\n•\tExpanding the geographical operating area of the Scheme.\n•\tDeveloping the Scheme to incorporate other projects, services and assets including (but not limited to) infrastructure, charging arrangements, assets, operation, maintenance and support.\n•\tUpgrades in technology.\n•\tEnabling \"Hybrid Parking\", that is, establishing bicycle parking and hiring outside of existing docking points. \n•\tIntroducing new micromobility vehicle types to the scheme, e.g. electric scooters. \n•\tConnecting the service system to additional interfaces.\n•\tAdding safety features for bicycles and/or cyclists.\n•\tImplementing requirements resulting from a change of sponsor (e.g. change in livery, addition of sponsor accessories). \n•\tOperating similar, separate projects or initiatives as required by TfL.\n•\tUpdating, enhancing and/or expanding the services, systems and/or IT infrastructure used in any of the service requirements and/or for any additional schemes, operations for similar projects or initiatives.\n•\tImplementing amendments to the services and the service systems to support new customer charging methods such as, but not limited to, time-based or demand-based customer charging mechanisms. \n•\tReflecting general advances in technology in the Scheme infrastructure including in respect of Scheme assets and service system design. \n•\tIntroduction of on street card readers that are compatible with TfL payment Gateway at any terminal." } ], "status": [ { "releaseID": "010634-2023", "releaseDate": "2023-04-13T12:33:43+01:00", "releaseTag": [ "planning" ], "value": "planned" }, { "releaseID": "020380-2023", "releaseDate": "2023-07-14T16:36:19+01:00", "releaseTag": [ "tender" ], "value": "active" }, { "releaseID": "002070-2026", "releaseDate": "2026-01-09T17:53:59Z", "releaseTag": [ "award", "contract" ], "value": "cancelled" } ], "value": { "amount": [ { "releaseID": "020380-2023", "releaseDate": "2023-07-14T16:36:19+01:00", "releaseTag": [ "tender" ], "value": 500000000 } ], "currency": [ { "releaseID": "020380-2023", "releaseDate": "2023-07-14T16:36:19+01:00", "releaseTag": [ "tender" ], "value": "GBP" } ] }, "contractPeriod": { "durationInDays": [ { "releaseID": "020380-2023", "releaseDate": "2023-07-14T16:36:19+01:00", "releaseTag": [ "tender" ], "value": 1800 } ] }, "hasRenewal": [ { "releaseID": "020380-2023", "releaseDate": "2023-07-14T16:36:19+01:00", "releaseTag": [ "tender" ], "value": true } ], "renewal": { "description": [ { "releaseID": "020380-2023", "releaseDate": "2023-07-14T16:36:19+01:00", "releaseTag": [ "tender" ], "value": "Yes. The contract can be extended at TfL's sole discretion on multiple occasions after the initial term of five (5) years for a maximum extension period of five (5) years." } ] }, "submissionTerms": { "variantPolicy": [ { "releaseID": "020380-2023", "releaseDate": "2023-07-14T16:36:19+01:00", "releaseTag": [ "tender" ], "value": "notAllowed" } ] }, "hasOptions": [ { "releaseID": "020380-2023", "releaseDate": "2023-07-14T16:36:19+01:00", "releaseTag": [ "tender" ], "value": false }, { "releaseID": "002070-2026", "releaseDate": "2026-01-09T17:53:59Z", "releaseTag": [ "award", "contract" ], "value": true } ], "awardCriteria": { "criteria": [ { "releaseID": "002070-2026", "releaseDate": "2026-01-09T17:53:59Z", "releaseTag": [ "award", "contract" ], "value": [ { "name": "Technical", "type": "quality", "description": "50" }, { "name": "Social Value", "type": "quality", "description": "10" }, { "type": "price", "description": "40" } ] } ] }, "options": { "description": [ { "releaseID": 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