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As part of this new role the ORR is consulting with stakeholders over the future operating model (Consultation on a draft Rail Ombudsman operating model (orr.gov.uk)). 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ORR would welcome potential bidders to indicate if they would generally be interested in bidding for such a requirement by replying to the email address contained within this notice. When responding, please provide a short description of your company background, particularly in the ADR/Ombudsman service provision. Upon receipt of your expression of interest, we will share a document containing a small number of questions (no more than 5) around a couple of key areas of of requirement that we would welcome industry views on (case management system, implementation period and accreditation). Depending on the level of interest that we receive, we would then look to invite all, or a cross selection of participants to come and discuss those specific areas . The intended outcome is to help inform our requirement going forward. \nThe OOM consultation concludes on 05 Aug 22 and we would look to invite participants before this date, although depending on availability and recognising that this is a tight timeframe in which to respond, some of the invites may be after this date. Additional information: Any requests to participate in this exercise should be received no later than 05 Aug 22." }, { "releaseID": "002457-2023", "releaseDate": "2023-01-26T15:32:19Z", "releaseTag": [ "tender" ], "value": "Services as described above (II.1.4) for an initial period of 5 years with the option to extend for a further 5 years." }, { "releaseID": "016900-2023", "releaseDate": "2023-06-14T15:15:55+01:00", "releaseTag": [ "award", "contract" ], "value": "The ORR is seeking an independent supplier to provide a complete end-to-end Alternative Dispute Resolution scheme for the rail industry on a not for profit basis, to include the following key features:\na. free to consumers;\nb. an impartial arbitrator for firms and consumers in resolving disputes;\nc. run on a not for profit basis;\nd. issues decisions that are binding on firms but not consumers; and\ne. a source of evidence and intelligence, drawn from its role resolving disputes, on issues that may cause consumer 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