{ "uri": "https://www.find-tender.service.gov.uk/api/1.0/ocdsRecordPackages/ocds-h6vhtk-034e64", "publisher": { "name": "Cabinet Office", "scheme": "GB-GOR", "uid": "D2", "uri": "https://www.gov.uk/government/organisations/cabinet-office" }, "publishedDate": "2023-10-03T12:27:28+01:00", "license": "http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/", "publicationPolicy": "https://www.gov.uk/government/publications/open-contracting", "version": "1.1", "extensions": [ "https://standard.open-contracting.org/profiles/eu/latest/en/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_amendment_rationale_classifications_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_budget_breakdown_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_contract_completion_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_documentation_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_pagination_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_suitability_extension/master/extension.json", "https://raw.githubusercontent.com/portaledcahn/ocds_Links_extension/main/extension.json", "https://raw.githubusercontent.com/cabinetoffice/ocds_uk_extension/main/extension.json" ], "packages": [ "https://www.find-tender.service.gov.uk/api/1.0/ocdsRecordPackages/ocds-h6vhtk-034e64" ], "records": [ { "ocid": "ocds-h6vhtk-034e64", "releases": [ { "ocid": "ocds-h6vhtk-034e64", "id": "018364-2022", "date": "2022-07-05T15:21:33+01:00", "tag": [ "planning" ], "description": "The pre-market engagement will consist of a written submission in response to a problem statement provided by HMRC by 4:00pm 14/07/2022. This will be followed up by 1-2-1 presentations to clarify and expand. The presentations are expected to take place in Croydon from week commencing 18/07/2022. Further information will be provided as part of the RFI event in Ariba.\nIf you would like to participate in this market engagement event and be invited to 1-2-1s, please message Molly Heywood through the Ariba portal confirming your interest to participate.", "initiationType": "tender", "tender": { "id": "SR442088773-1", "legalBasis": { "id": "32014L0024", "scheme": "CELEX" }, "title": "Input and Output Communications SR442088773", "status": "planned", "classification": { "scheme": "CPV", "id": "79800000", "description": "Printing and related services" }, "mainProcurementCategory": "services", "description": "This PIN is not a call for competition. HMRC would like to invite potential suppliers to participate in a pre-market engagement activity during the period week commencing 18th July 2022. If you are interested, please email molly.heywood@hmrc.gov.uk to be invited to the Request For Information and view the problem statement.\nHMRC is developing future options for technology-based capabilities to enable the effective and efficient management, and control of both inbound and outbound communications, designed to support HMRC customers with the collection of tax and payment of benefits. \nThe problem statement to be provided by HMRC outlines the specific challenges we are facing whilst developing our future communications service delivery. HMRC is seeking input from the market to understand:\n1.\tHow potential suppliers can best maintain the current high standards of communication linked to a specific set of services (printed post, SMS, outbound Email, and scanned post), \n2.\tHow potential suppliers can best support HMRC on its digital transformation journey\n3.\tHow best emerging technologies could improve and transform upon the level of customer service offered. \n Note, more information is provided within the problem statement.", "value": { "amount": 100000000, "currency": "GBP" }, "lots": [ { "id": "1", "description": "HMRC has a bold ambition to increase and encourage the use of digital channels to communicate with customers in similar ways to leading private sector companies. This is likely to lead to a forecasted reduction in print/outbound mail volumes and increase the use of other digital channels. This is likely to fall within the lifetime of this new contract/s. From this, the following benefits are anticipated: \n•\tImproved customer experience through more convenient, faster means of transacting with HMRC\n•\tImproved colleague experience through improved technology, improved ways of working and re-focus onto high value work\n•\tOpportunities to drive increased compliance and close the tax gap\n•\tIncreased efficiency and value for money \nContracts within the Input and Output communications space are due to expire, and a new tender process is being enacted, led by HMRC to include the VOA (where appropriate). \nThe initial services to be delivered under the contract/s could include:\n-\tThe provision of current inbound and outbound comms services - this includes provision of printed post, SMS, outbound Email, and scanned post.\n-\tThe provision of support, advice, and innovation to create and jointly deliver efficiencies in the current service and in how to move towards digital channels in the space of input and output communication. Additional information: Further details and registration for the pre-market engagement activity will be completed electronically though HMRC's SAP Ariba eSourcing tool. You will be required to advise your interest to molly.heywood@hmrc.gov.uk to be added to the Ariba event and complete a short questionnaire upon registration, via the Ariba system.\nSuppliers using HMRCs Ariba for the first time, will need to register at:\nhttp://hmrc.supplier-eu.ariba.com/ad/register/SSOActions?type=full\nAs part of the registration process you will receive a system generated email.\nOnce you have obtained your account ID (AN) number, please email molly.heywood@hmrc.gov.uk with the following information:\nThe contract title shown in Section II.1.1)\nYour organisation's HMRC SAP Ariba account ID", "status": "planned" } ], "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "64212100", "description": "Short Message Service (SMS) services" }, { "scheme": "CPV", "id": "64212200", "description": "Enhanced Messaging Service (EMS) services" }, { "scheme": "CPV", "id": "64212300", "description": "Multimedia Message Service (MMS) services" }, { "scheme": "CPV", "id": "64216100", "description": "Electronic message services" }, { "scheme": "CPV", "id": "64216110", "description": "Electronic data exchange services" }, { "scheme": "CPV", "id": "64216120", "description": "Electronic mail services" }, { "scheme": "CPV", "id": "79999100", "description": "Scanning services" } ], "deliveryAddresses": [ { "region": "UK" } ], "relatedLot": "1" } ], "communication": { "futureNoticeDate": "2022-10-01T00:00:00+01:00" }, "coveredBy": [ "GPA" ] }, "parties": [ { "name": "H M Revenue & Customs", "id": "GB-FTS-57707", "identifier": { "legalName": "H M Revenue & Customs" }, "address": { "streetAddress": "Trinity Bridge House, 2 Dearman's Place", "locality": "Salford", "region": "UK", "postalCode": "M3 5BS", "countryName": "United Kingdom" }, "contactPoint": { "name": "Molly Heywood", "telephone": "+44 3000583883", "email": "molly.heywood@hmrc.gov.uk" }, "roles": [ "buyer" ], "details": { "url": "http://www.hmrc.gov.uk", "classifications": [ { "scheme": "TED_CA_TYPE", "id": "MINISTRY", "description": "Ministry or any other national or federal authority, including their regional or local subdivisions" }, { "scheme": "COFOG", "description": "Direct and Indirect Tax Collection" } ] } } ], "buyer": { "id": "GB-FTS-57707", "name": "H M Revenue & Customs" }, "language": "en" }, { "ocid": "ocds-h6vhtk-034e64", "id": "010389-2023", "date": "2023-04-11T16:17:08+01:00", "tag": [ "tender" ], "initiationType": "tender", "tender": { "id": "SR980381936", "legalBasis": { "id": "32014L0024", "scheme": "CELEX" }, "title": "Input and Output Communications", "status": "active", "classification": { "scheme": "CPV", "id": "79800000", "description": "Printing and related services" }, "mainProcurementCategory": "services", "description": "HMRC is looking to appoint a supplier(s) to deliver, under a single contract, a trusted service for continuity of current communication services as well as to support our vision for innovative solutions to assist with our digital transformation.\nThrough this opportunity, HMRC is looking for a supplier(s) who have capabilities to enable the effective and efficient management, and deliver of both inbound and outbound communications, designed to support HMRC and its customers with the collection of tax and administering of benefits and support of customs operations.", "value": { "amount": 140000000, "currency": "GBP" }, "lots": [ { "id": "1", "description": "HMRC has a bold ambition to increase and encourage the use of digital channels to communicate with customers in similar ways to leading private sector companies.\nThis is likely to lead to a forecasted reduction in print/outbound mail volumes and increase the use of other digital channels. \nThis is likely to fall within the lifetime of this new contract. From this, the following benefits are anticipated:\n• Improved customer experience through more convenient, faster means of transacting with HMRC\n• Improved colleague experience through improved technology, improved ways of working and re-focus onto high value work\n• Opportunities to drive increased compliance and close the tax gap\n• Increased efficiency and value for money\nHMRC are looking to incorporate its current Input and Output communications contracts into a single contract in order to improve efficiency and realise substantial savings. \nThe initial service lines to be delivered under the contract shall include:\n- The provision of current inbound and outbound communication services - this includes provision of printed post, SMS, outbound Email, and scanned mail .\n- The provision of support, advice, and innovation to create and jointly deliver efficiencies in the current service and in how to move towards digital channels in the space of input and output communication.\nThis contract will be enabled for Government Banking to use.\nThe maximum contract value will be £140million over the contract period of five (5) years plus a possible two (2) years extension. Additional information: This procurement will be conducted by way of an eSourcing event using HMRC's SAP Ariba eSourcing Portal. Please ensure you are registered with the eSourcing Portal to gain access to the procurement documentation when it is released which will contain full details of the requirement.\nIf you are not already registered, the registration link is: http://hmrc.supplier-eu.ariba.com/ad/register/SSOActions?type=full\nAs part of the registration process you will receive a system generated email asking you to activate your SAP Ariba supplier account by verifying your email address. Once you have completed the activation process you will receive a further email by return confirming the 'registration process is now complete' and providing you with 'your organisation's account ID' number. If an email response from HMRC is not received within one working day of your request, please re-contact sapariba.hmrcsupport@hmrc.gov.uk (after first checking your spam in-box) notifying non-receipt and confirming when your registration request was first made.\nOnce you have obtained 'your organization's account ID' number, please email bhavina.patel1@hmrc.gov.uk and copy in e.procurement@hmrc.gov.uk with your:\nContract title and Reference\nYour organisation's HMRC SAP Ariba account ID\nYour organisation name\nYour name\nYour email address\nYour telephone number.\nOnce you have complied with the foregoing you will receive an e-mail confirming access to the procurement event once it is built. Further information about HMRC's procurement tool SAP Ariba, a Suppliers Guide and general information about supplying to HMRC is available on the HMRC website: www.hmrc.gov.uk/about/supplying.htm \nIf you have already registered on SAP Ariba then you may also need to re-register on HMRC's SAP Ariba in order to be added to the event.", "awardCriteria": { "criteria": [ { "name": "Technical Merit", "type": "quality", "description": "60%" }, { "name": "Social Value", "type": "quality", "description": "10%" }, { "name": "Price", "type": "quality", "description": "30%" }, { "type": "price", "description": "30%" } ] }, "value": { "amount": 140000000, "currency": "GBP" }, "contractPeriod": { "durationInDays": 1800 }, "hasRenewal": true, "renewal": { "description": "After the possible extension of 24 months." }, "submissionTerms": { "variantPolicy": "notAllowed" }, "hasOptions": false, "status": "active" } ], "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "22000000", "description": "Printed matter and related products" }, { "scheme": "CPV", "id": "64212100", "description": "Short Message Service (SMS) services" }, { "scheme": "CPV", "id": "64212300", "description": "Multimedia Message Service (MMS) services" }, { "scheme": "CPV", "id": "79800000", "description": "Printing and related services" }, { "scheme": "CPV", "id": "79999100", "description": "Scanning services" } ], "deliveryAddresses": [ { "region": "UK" } ], "relatedLot": "1" } ], "submissionMethod": [ "electronicSubmission", "written" ], "submissionMethodDetails": "http://hmrc.supplier-eu.ariba.com/ad/register/SSOActions?type=full", "documents": [ { "documentType": "economicSelectionCriteria", "id": "economic1" }, { "documentType": "technicalSelectionCriteria", "id": "technical1" } ], "procurementMethod": "open", "procurementMethodDetails": "Open procedure", "coveredBy": [ "GPA" ], "tenderPeriod": { "endDate": "2023-06-01T13:00:00+01:00" }, "submissionTerms": { "languages": [ "en" ], "bidValidityPeriod": { "durationInDays": 360 } }, "awardPeriod": { "startDate": "2023-06-01T14:00:00+01:00" }, "bidOpening": { "date": "2023-06-01T14:00:00+01:00" }, "hasRecurrence": true, "contractTerms": { "hasElectronicOrdering": true, "electronicInvoicingPolicy": "allowed", "hasElectronicPayment": true } }, "parties": [ { "name": "H M Revenue & Customs", "id": "GB-FTS-67577", "identifier": { "legalName": "H M Revenue & Customs", "noIdentifierRationale": "notOnAnyRegister" }, "address": { "streetAddress": "Trinity Bridge House 2 Dearmans Place", "locality": "Salford", "region": "UK", "postalCode": "M3 5BS", "countryName": "United Kingdom" }, "contactPoint": { "name": "Bhavina Patel", "telephone": "+44 3000524467", "email": "bhavina.patel1@hmrc.gov.uk", "url": "http://hmrc.supplier-eu.ariba.com/ad/register/SSOActions?type=full" }, "roles": [ "buyer" ], "details": { "url": "https://hmrc.gov.uk", "classifications": [ { "scheme": "TED_CA_TYPE", "id": "MINISTRY", "description": "Ministry or any other national or federal authority, including their regional or local subdivisions" }, { "scheme": "COFOG", "description": "Tax" } ] } }, { "name": "HMRC Commercial Directorate", "id": "GB-FTS-67578", "identifier": { "legalName": "HMRC Commercial Directorate" }, "address": { "streetAddress": "Trinity Bridge House 2 Dearmans Place", "locality": "Salford", "postalCode": "M3 5BS", "countryName": "United Kingdom" }, "contactPoint": { "telephone": "+44 03000524467", "email": "Bhavina.patel1@hmrc.gov.uk" }, "roles": [ "reviewBody" ] } ], "buyer": { "id": "GB-FTS-67577", "name": "H M Revenue & Customs" }, "language": "en" }, { "ocid": "ocds-h6vhtk-034e64", "id": "013758-2023", "date": "2023-05-15T12:48:48+01:00", "tag": [ "tenderUpdate" ], "initiationType": "tender", "tender": { "id": "SR980381936", "legalBasis": { "id": "32014L0024", "scheme": "CELEX" }, "title": "Input and Output Communications", "classification": { "scheme": "CPV", "id": "79800000", "description": "Printing and related services" }, "mainProcurementCategory": "services", "description": "HMRC is looking to appoint a supplier(s) to deliver, under a single contract, a trusted service for continuity of current communication services as well as to support our vision for innovative solutions to assist with our digital transformation.\nThrough this opportunity, HMRC is looking for a supplier(s) who have capabilities to enable the effective and efficient management, and deliver of both inbound and outbound communications, designed to support HMRC and its customers with the collection of tax and administering of benefits and support of customs operations.", "amendments": [ { "id": "2", "unstructuredChanges": [ { "oldValue": { "text": "" }, "newValue": { "date": "2023-06-08T13:00:00+01:00" }, "where": { "section": "IV.1.2" } } ] } ] }, "parties": [ { "name": "H M Revenue & Customs", "id": "GB-FTS-67577", "identifier": { "legalName": "H M Revenue & Customs", "noIdentifierRationale": "notOnAnyRegister" }, "address": { "streetAddress": "Trinity Bridge House 2 Dearmans Place", "locality": "Salford", "region": "UK", "postalCode": "M3 5BS", "countryName": "United Kingdom" }, "contactPoint": { "name": "Bhavina Patel", "telephone": "+44 3000524467", "email": "bhavina.patel1@hmrc.gov.uk" }, "roles": [ "buyer" ], "details": { "url": "https://hmrc.gov.uk" } } ], "buyer": { "id": "GB-FTS-67577", "name": "H M Revenue & Customs" }, "language": "en" }, { "ocid": "ocds-h6vhtk-034e64", "id": "029097-2023", "date": "2023-10-03T12:27:28+01:00", "tag": [ "award", "contract" ], "initiationType": "tender", "tender": { "id": "CW89508", "legalBasis": { "id": "32014L0024", "scheme": "CELEX" }, "title": "Input and Output Communications", "status": "complete", "classification": { "scheme": "CPV", "id": "79810000", "description": "Printing services" }, "mainProcurementCategory": "services", "description": "HMRC was looking to appoint a supplier to deliver, under a single contract, a trusted service for continuity of current communication services as well as to support our vision for innovative solutions to assist with our digital transformation.\nThrough this opportunity, HMRC was looking for a supplier(s) who have capabilities to enable the effective and efficient management, and deliver of both inbound and outbound communications, designed to support HMRC and its customers with the collection\nShow less description\nof tax and administering of benefits and support of customs operations.", "lots": [ { "id": "1", "description": "HMRC has a bold ambition to increase and encourage the use of digital channels to communicate with customers in similar ways to leading private sector companies.\nThis is likely to lead to a forecasted reduction in print/outbound mail volumes and increase the use of other digital channels.\nThis is likely to fall within the lifetime of this new contract. From this, the following benefits are anticipated:\n• Improved customer experience through more convenient, faster means of transacting with HMRC\n• Improved colleague experience through improved technology, improved ways of working and re-focus onto high value work\n• Opportunities to drive increased compliance and close the tax gap\n• Increased efficiency and value for money\nHMRC are looking to incorporate its current Input and Output communications contracts into a single contract in order to improve efficiency and realise substantial savings.\nThe initial service lines to be delivered under the contract shall include:\n- The provision of current inbound and outbound communication services - this includes provision of printed post, SMS, outbound Email, and scanned mail .\n- The provision of support, advice, and innovation to create and jointly deliver efficiencies in the current service and in how to move towards digital channels in the space of input and output communication.\nThis contract will be enabled for Government Banking to use.\nThe maximum contract value will be £140million over the contract period of five (5) years plus a possible two (2) years extension.", "awardCriteria": { "criteria": [ { "name": "Technical Merit", "type": "quality", "description": "60" }, { "name": "Social Value", "type": "quality", "description": "10" }, { "type": "price", "description": "30" } ] }, "hasOptions": false, "status": "cancelled" } ], "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "22000000", "description": "Printed matter and related products" }, { "scheme": "CPV", "id": "64212100", "description": "Short Message Service (SMS) services" }, { "scheme": "CPV", "id": "64212300", "description": "Multimedia Message Service (MMS) services" }, { "scheme": "CPV", "id": "79999100", "description": "Scanning services" } ], "deliveryAddresses": [ { "region": "UK" } ], "relatedLot": "1" } ], "procurementMethod": "open", "procurementMethodDetails": "Open procedure", "coveredBy": [ "GPA" ] }, "awards": [ { "id": "029097-2023-SR980381936-1", "relatedLots": [ "1" ], "title": "SR980381936", "status": "active", "hasSubcontracting": true, "suppliers": [ { "id": "GB-COH-04624743", "name": "Restore Digital Limited" } ] } ], "parties": [ { "name": "H M Revenue & Customs", "id": "GB-FTS-75846", "identifier": { "legalName": "H M Revenue & Customs", "noIdentifierRationale": "notOnAnyRegister" }, "address": { "streetAddress": "100 PARLIAMENT STREET", "locality": "LONDON", "region": "UKI32", "postalCode": "SW1A2BQ", "countryName": "United Kingdom" }, "contactPoint": { "name": "Bhavina Patel", "email": "bhavina.patel1@hmrc.gov.uk" }, "roles": [ "buyer" ], "details": { "url": "http://www.gov.uk", "classifications": [ { "scheme": "TED_CA_TYPE", "id": "MINISTRY", "description": "Ministry or any other national or federal authority, including their regional or local subdivisions" }, { "scheme": "COFOG", "description": "Tax" } ] } }, { "name": "Restore Digital Limited", "id": "GB-COH-04624743", "identifier": { "legalName": "Restore Digital Limited", "id": "04624743", "scheme": "GB-COH" }, "address": { "locality": "Bilston", "region": "UK", "countryName": "United Kingdom" }, "roles": [ "supplier" ], "details": { "scale": "large" } }, { "name": "HMRC Commercial Directorate", "id": "GB-FTS-94081", "identifier": { "legalName": "HMRC Commercial Directorate" }, "address": { "streetAddress": "HMRC Commercial Directorate", "locality": "Salford", "postalCode": "M3 5BS", "countryName": "United Kingdom" }, "roles": [ "reviewBody" ] } ], "buyer": { "id": "GB-FTS-75846", "name": "H M Revenue & Customs" }, "contracts": [ { "id": "029097-2023-SR980381936-1", "awardID": "029097-2023-SR980381936-1", "title": "SR980381936", "status": "active", "value": { "amount": 140000000, "currency": "GBP" }, "dateSigned": "2023-08-25T00:00:00+01:00" } ], "bids": { "statistics": [ { "id": "4", "measure": "bids", "relatedLot": "1", "value": 4 }, { "id": "5", "measure": "smeBids", "relatedLot": "1", "value": 0 }, { "id": "6", "measure": "electronicBids", "relatedLot": "1", "value": 4 } ] }, "language": "en" } ], "compiledRelease": { "tag": [ "compiled" ], "id": "ocds-h6vhtk-034e64-2023-10-03T12:27:28+01:00", "date": "2023-10-03T12:27:28+01:00", "ocid": "ocds-h6vhtk-034e64", "description": "The pre-market engagement will consist of a written submission in response to a problem statement provided by HMRC by 4:00pm 14/07/2022. This will be followed up by 1-2-1 presentations to clarify and expand. The presentations are expected to take place in Croydon from week commencing 18/07/2022. Further information will be provided as part of the RFI event in Ariba.\nIf you would like to participate in this market engagement event and be invited to 1-2-1s, please message Molly Heywood through the Ariba portal confirming your interest to participate.", "initiationType": "tender", "tender": { "id": "CW89508", "legalBasis": { "id": "32014L0024", "scheme": "CELEX" }, "title": "Input and Output Communications", "status": "complete", "classification": { "scheme": "CPV", "id": "79810000", "description": "Printing services" }, "mainProcurementCategory": "services", "description": "HMRC was looking to appoint a supplier to deliver, under a single contract, a trusted service for continuity of current communication services as well as to support our vision for innovative solutions to assist with our digital transformation.\nThrough this opportunity, HMRC was looking for a supplier(s) who have capabilities to enable the effective and efficient management, and deliver of both inbound and outbound communications, designed to support HMRC and its customers with the collection\nShow less description\nof tax and administering of benefits and support of customs operations.", "value": { "amount": 140000000, "currency": "GBP" }, "lots": [ { "id": "1", "description": "HMRC has a bold ambition to increase and encourage the use of digital channels to communicate with customers in similar ways to leading private sector companies.\nThis is likely to lead to a forecasted reduction in print/outbound mail volumes and increase the use of other digital channels.\nThis is likely to fall within the lifetime of this new contract. From this, the following benefits are anticipated:\n• Improved customer experience through more convenient, faster means of transacting with HMRC\n• Improved colleague experience through improved technology, improved ways of working and re-focus onto high value work\n• Opportunities to drive increased compliance and close the tax gap\n• Increased efficiency and value for money\nHMRC are looking to incorporate its current Input and Output communications contracts into a single contract in order to improve efficiency and realise substantial savings.\nThe initial service lines to be delivered under the contract shall include:\n- The provision of current inbound and outbound communication services - this includes provision of printed post, SMS, outbound Email, and scanned mail .\n- The provision of support, advice, and innovation to create and jointly deliver efficiencies in the current service and in how to move towards digital channels in the space of input and output communication.\nThis contract will be enabled for Government Banking to use.\nThe maximum contract value will be £140million over the contract period of five (5) years plus a possible two (2) years extension.", "status": "cancelled", "awardCriteria": { "criteria": [ { "name": "Technical Merit", "type": "quality", "description": "60" }, { "name": "Social Value", "type": "quality", "description": "10" }, { "type": "price", "description": "30" } ] }, "value": { "amount": 140000000, "currency": "GBP" }, "contractPeriod": { "durationInDays": 1800 }, "hasRenewal": true, "renewal": { "description": "After the possible extension of 24 months." }, "submissionTerms": { "variantPolicy": "notAllowed" }, "hasOptions": false } ], "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "22000000", "description": "Printed matter and related products" }, { "scheme": "CPV", "id": "64212100", "description": "Short Message Service (SMS) services" }, { "scheme": "CPV", "id": "64212300", "description": "Multimedia Message Service (MMS) services" }, { "scheme": "CPV", "id": "79999100", "description": "Scanning services" } ], "deliveryAddresses": [ { "region": "UK" }, { "region": "UK" }, { "region": "UK" } ], "relatedLot": "1" } ], "communication": { "futureNoticeDate": "2022-10-01T00:00:00+01:00" }, "coveredBy": [ "GPA" ], "submissionMethod": [ "electronicSubmission", "written" ], "submissionMethodDetails": "http://hmrc.supplier-eu.ariba.com/ad/register/SSOActions?type=full", "documents": [ { "id": "economic1", "documentType": "economicSelectionCriteria" }, { "id": "technical1", "documentType": "technicalSelectionCriteria" } ], "procurementMethod": "open", "procurementMethodDetails": "Open procedure", "tenderPeriod": { "endDate": "2023-06-01T13:00:00+01:00" }, "submissionTerms": { "languages": [ "en" ], "bidValidityPeriod": { "durationInDays": 360 } }, "awardPeriod": { "startDate": "2023-06-01T14:00:00+01:00" }, "bidOpening": { "date": "2023-06-01T14:00:00+01:00" }, "hasRecurrence": true, "contractTerms": { "hasElectronicOrdering": true, "electronicInvoicingPolicy": "allowed", "hasElectronicPayment": true }, "amendments": [ { "id": "2", "unstructuredChanges": [ { "oldValue": { "text": "" }, "newValue": { "date": "2023-06-08T13:00:00+01:00" }, "where": { "section": "IV.1.2" } } ] } ] }, "parties": [ { "id": "GB-FTS-57707", "name": "H M Revenue & Customs", "identifier": { "legalName": "H M Revenue & Customs" }, "address": { "streetAddress": "Trinity Bridge House, 2 Dearman's Place", "locality": "Salford", "region": "UK", "postalCode": "M3 5BS", "countryName": "United Kingdom" }, "contactPoint": { "name": "Molly Heywood", "telephone": "+44 3000583883", "email": "molly.heywood@hmrc.gov.uk" }, "roles": [ "buyer" ], "details": { "url": "http://www.hmrc.gov.uk", "classifications": [ { "scheme": "TED_CA_TYPE", "id": "MINISTRY", "description": "Ministry or any other national or federal authority, including their regional or local subdivisions" }, { "scheme": "COFOG", "description": "Direct and Indirect Tax Collection" } ] } }, { "id": "GB-FTS-67577", "name": "H M Revenue & Customs", "identifier": { "legalName": "H M Revenue & Customs", "noIdentifierRationale": "notOnAnyRegister" }, "address": { "streetAddress": "Trinity Bridge House 2 Dearmans Place", "locality": "Salford", "region": "UK", "postalCode": "M3 5BS", "countryName": "United Kingdom" }, "contactPoint": { "name": "Bhavina Patel", "telephone": "+44 3000524467", "email": "bhavina.patel1@hmrc.gov.uk", "url": "http://hmrc.supplier-eu.ariba.com/ad/register/SSOActions?type=full" }, "roles": [ "buyer" ], "details": { "url": "https://hmrc.gov.uk", "classifications": [ { "scheme": "TED_CA_TYPE", "id": "MINISTRY", "description": "Ministry or any other national or federal authority, including their regional or local subdivisions" }, { "scheme": "COFOG", "description": "Tax" } ] } }, { "id": "GB-FTS-67578", "name": "HMRC Commercial Directorate", "identifier": { "legalName": "HMRC Commercial Directorate" }, "address": { "streetAddress": "Trinity Bridge House 2 Dearmans Place", "locality": "Salford", "postalCode": "M3 5BS", "countryName": "United Kingdom" }, "contactPoint": { "telephone": "+44 03000524467", "email": "Bhavina.patel1@hmrc.gov.uk" }, "roles": [ "reviewBody" ] }, { "id": "GB-FTS-75846", "name": "H M Revenue & Customs", "identifier": { "legalName": "H M Revenue & Customs", "noIdentifierRationale": "notOnAnyRegister" }, "address": { "streetAddress": "100 PARLIAMENT STREET", "locality": "LONDON", "region": "UKI32", "postalCode": "SW1A2BQ", "countryName": "United Kingdom" }, "contactPoint": { "name": "Bhavina Patel", "email": "bhavina.patel1@hmrc.gov.uk" }, "roles": [ "buyer" ], "details": { "url": "http://www.gov.uk", "classifications": [ { "scheme": "TED_CA_TYPE", "id": "MINISTRY", "description": "Ministry or any other national or federal authority, including their regional or local subdivisions" }, { "scheme": "COFOG", "description": "Tax" } ] } }, { "id": "GB-COH-04624743", "name": "Restore Digital Limited", "identifier": { "legalName": "Restore Digital Limited", "id": "04624743", "scheme": "GB-COH" }, "address": { "locality": "Bilston", "region": "UK", "countryName": "United Kingdom" }, "roles": [ "supplier" ], "details": { "scale": "large" } }, { "id": "GB-FTS-94081", "name": "HMRC Commercial Directorate", "identifier": { "legalName": "HMRC Commercial Directorate" }, "address": { "streetAddress": "HMRC Commercial Directorate", "locality": "Salford", "postalCode": "M3 5BS", "countryName": "United Kingdom" }, "roles": [ "reviewBody" ] } ], "buyer": { "id": "GB-FTS-75846", "name": "H M Revenue & Customs" }, "language": "en", "awards": [ { "id": "029097-2023-SR980381936-1", "relatedLots": [ "1" ], "title": "SR980381936", "status": "active", "hasSubcontracting": true, "suppliers": [ { "id": "GB-COH-04624743", "name": "Restore Digital Limited" } ] } ], "contracts": [ { "id": "029097-2023-SR980381936-1", "awardID": "029097-2023-SR980381936-1", "title": "SR980381936", "status": "active", "value": { "amount": 140000000, "currency": "GBP" }, "dateSigned": "2023-08-25T00:00:00+01:00" } ], "bids": { "statistics": [ { "id": "4", "measure": "bids", "relatedLot": "1", "value": 4 }, { "id": "5", "measure": "smeBids", "relatedLot": "1", "value": 0 }, { "id": "6", "measure": "electronicBids", "relatedLot": "1", "value": 4 } ] } }, "versionedRelease": { "ocid": "ocds-h6vhtk-034e64", "description": [ { "releaseID": "018364-2022", "releaseDate": "2022-07-05T15:21:33+01:00", "releaseTag": [ "planning" ], "value": "The pre-market engagement will consist of a written submission in response to a problem statement provided by HMRC by 4:00pm 14/07/2022. This will be followed up by 1-2-1 presentations to clarify and expand. The presentations are expected to take place in Croydon from week commencing 18/07/2022. Further information will be provided as part of the RFI event in Ariba.\nIf you would like to participate in this market engagement event and be invited to 1-2-1s, please message Molly Heywood through the Ariba portal confirming your interest to participate." } ], "initiationType": [ { "releaseID": "018364-2022", "releaseDate": "2022-07-05T15:21:33+01:00", "releaseTag": [ "planning" ], "value": "tender" } ], "tender": { "id": [ { "releaseID": "018364-2022", "releaseDate": "2022-07-05T15:21:33+01:00", "releaseTag": [ "planning" ], "value": "SR442088773-1" }, { "releaseID": "010389-2023", "releaseDate": "2023-04-11T16:17:08+01:00", "releaseTag": [ "tender" ], "value": "SR980381936" }, { "releaseID": "029097-2023", "releaseDate": "2023-10-03T12:27:28+01:00", "releaseTag": [ "award", "contract" ], "value": "CW89508" } ], "legalBasis": { "id": [ { "releaseID": "018364-2022", "releaseDate": "2022-07-05T15:21:33+01:00", "releaseTag": [ "planning" ], "value": "32014L0024" } ], "scheme": [ { "releaseID": "018364-2022", "releaseDate": "2022-07-05T15:21:33+01:00", "releaseTag": [ "planning" ], "value": "CELEX" } ] }, "title": [ { "releaseID": "018364-2022", "releaseDate": "2022-07-05T15:21:33+01:00", "releaseTag": [ "planning" ], "value": "Input and Output Communications SR442088773" }, { "releaseID": "010389-2023", "releaseDate": "2023-04-11T16:17:08+01:00", "releaseTag": [ "tender" ], "value": "Input and Output Communications" } ], "status": [ { "releaseID": "018364-2022", "releaseDate": "2022-07-05T15:21:33+01:00", "releaseTag": [ "planning" ], "value": "planned" }, { "releaseID": "010389-2023", "releaseDate": "2023-04-11T16:17:08+01:00", "releaseTag": [ "tender" ], "value": "active" }, { "releaseID": "029097-2023", "releaseDate": "2023-10-03T12:27:28+01:00", "releaseTag": [ "award", "contract" ], "value": "complete" } ], "classification": { "scheme": [ { "releaseID": "018364-2022", "releaseDate": "2022-07-05T15:21:33+01:00", "releaseTag": [ "planning" ], "value": "CPV" } ], "id": [ { "releaseID": "018364-2022", "releaseDate": "2022-07-05T15:21:33+01:00", "releaseTag": [ "planning" ], "value": "79800000" }, { "releaseID": "029097-2023", "releaseDate": "2023-10-03T12:27:28+01:00", "releaseTag": [ "award", "contract" ], "value": "79810000" } ], "description": [ { "releaseID": "018364-2022", "releaseDate": "2022-07-05T15:21:33+01:00", "releaseTag": [ "planning" ], "value": "Printing and related services" }, { "releaseID": "029097-2023", "releaseDate": "2023-10-03T12:27:28+01:00", "releaseTag": [ "award", "contract" ], "value": "Printing services" } ] }, "mainProcurementCategory": [ { "releaseID": "018364-2022", "releaseDate": "2022-07-05T15:21:33+01:00", "releaseTag": [ "planning" ], "value": "services" } ], "description": [ { "releaseID": "018364-2022", "releaseDate": "2022-07-05T15:21:33+01:00", "releaseTag": [ "planning" ], "value": "This PIN is not a call for competition. HMRC would like to invite potential suppliers to participate in a pre-market engagement activity during the period week commencing 18th July 2022. If you are interested, please email molly.heywood@hmrc.gov.uk to be invited to the Request For Information and view the problem statement.\nHMRC is developing future options for technology-based capabilities to enable the effective and efficient management, and control of both inbound and outbound communications, designed to support HMRC customers with the collection of tax and payment of benefits. \nThe problem statement to be provided by HMRC outlines the specific challenges we are facing whilst developing our future communications service delivery. HMRC is seeking input from the market to understand:\n1.\tHow potential suppliers can best maintain the current high standards of communication linked to a specific set of services (printed post, SMS, outbound Email, and scanned post), \n2.\tHow potential suppliers can best support HMRC on its digital transformation journey\n3.\tHow best emerging technologies could improve and transform upon the level of customer service offered. \n Note, more information is provided within the problem statement." }, { "releaseID": "010389-2023", "releaseDate": "2023-04-11T16:17:08+01:00", "releaseTag": [ "tender" ], "value": "HMRC is looking to appoint a supplier(s) to deliver, under a single contract, a trusted service for continuity of current communication services as well as to support our vision for innovative solutions to assist with our digital transformation.\nThrough this opportunity, HMRC is looking for a supplier(s) who have capabilities to enable the effective and efficient management, and deliver of both inbound and outbound communications, designed to support HMRC and its customers with the collection of tax and administering of benefits and support of customs operations." }, { "releaseID": "029097-2023", "releaseDate": "2023-10-03T12:27:28+01:00", "releaseTag": [ "award", "contract" ], "value": "HMRC was looking to appoint a supplier to deliver, under a single contract, a trusted service for continuity of current communication services as well as to support our vision for innovative solutions to assist with our digital transformation.\nThrough this opportunity, HMRC was looking for a supplier(s) who have capabilities to enable the effective and efficient management, and deliver of both inbound and outbound communications, designed to support HMRC and its customers with the collection\nShow less description\nof tax and administering of benefits and support of customs operations." } ], "value": { "amount": [ { "releaseID": "018364-2022", "releaseDate": "2022-07-05T15:21:33+01:00", "releaseTag": [ "planning" ], "value": 100000000 }, { "releaseID": "010389-2023", "releaseDate": "2023-04-11T16:17:08+01:00", "releaseTag": [ "tender" ], "value": 140000000 } ], "currency": [ { "releaseID": "018364-2022", "releaseDate": "2022-07-05T15:21:33+01:00", "releaseTag": [ "planning" ], "value": "GBP" } ] }, "lots": [ { "id": "1", "description": [ { "releaseID": "018364-2022", "releaseDate": "2022-07-05T15:21:33+01:00", "releaseTag": [ "planning" ], "value": "HMRC has a bold ambition to increase and encourage the use of digital channels to communicate with customers in similar ways to leading private sector companies. This is likely to lead to a forecasted reduction in print/outbound mail volumes and increase the use of other digital channels. This is likely to fall within the lifetime of this new contract/s. From this, the following benefits are anticipated: \n•\tImproved customer experience through more convenient, faster means of transacting with HMRC\n•\tImproved colleague experience through improved technology, improved ways of working and re-focus onto high value work\n•\tOpportunities to drive increased compliance and close the tax gap\n•\tIncreased efficiency and value for money \nContracts within the Input and Output communications space are due to expire, and a new tender process is being enacted, led by HMRC to include the VOA (where appropriate). \nThe initial services to be delivered under the contract/s could include:\n-\tThe provision of current inbound and outbound comms services - this includes provision of printed post, SMS, outbound Email, and scanned post.\n-\tThe provision of support, advice, and innovation to create and jointly deliver efficiencies in the current service and in how to move towards digital channels in the space of input and output communication. Additional information: Further details and registration for the pre-market engagement activity will be completed electronically though HMRC's SAP Ariba eSourcing tool. You will be required to advise your interest to molly.heywood@hmrc.gov.uk to be added to the Ariba event and complete a short questionnaire upon registration, via the Ariba system.\nSuppliers using HMRCs Ariba for the first time, will need to register at:\nhttp://hmrc.supplier-eu.ariba.com/ad/register/SSOActions?type=full\nAs part of the registration process you will receive a system generated email.\nOnce you have obtained your account ID (AN) number, please email molly.heywood@hmrc.gov.uk with the following information:\nThe contract title shown in Section II.1.1)\nYour organisation's HMRC SAP Ariba account ID" }, { "releaseID": "010389-2023", "releaseDate": "2023-04-11T16:17:08+01:00", "releaseTag": [ "tender" ], "value": "HMRC has a bold ambition to increase and encourage the use of digital channels to communicate with customers in similar ways to leading private sector companies.\nThis is likely to lead to a forecasted reduction in print/outbound mail volumes and increase the use of other digital channels. \nThis is likely to fall within the lifetime of this new contract. From this, the following benefits are anticipated:\n• Improved customer experience through more convenient, faster means of transacting with HMRC\n• Improved colleague experience through improved technology, improved ways of working and re-focus onto high value work\n• Opportunities to drive increased compliance and close the tax gap\n• Increased efficiency and value for money\nHMRC are looking to incorporate its current Input and Output communications contracts into a single contract in order to improve efficiency and realise substantial savings. \nThe initial service lines to be delivered under the contract shall include:\n- The provision of current inbound and outbound communication services - this includes provision of printed post, SMS, outbound Email, and scanned mail .\n- The provision of support, advice, and innovation to create and jointly deliver efficiencies in the current service and in how to move towards digital channels in the space of input and output communication.\nThis contract will be enabled for Government Banking to use.\nThe maximum contract value will be £140million over the contract period of five (5) years plus a possible two (2) years extension. Additional information: This procurement will be conducted by way of an eSourcing event using HMRC's SAP Ariba eSourcing Portal. Please ensure you are registered with the eSourcing Portal to gain access to the procurement documentation when it is released which will contain full details of the requirement.\nIf you are not already registered, the registration link is: http://hmrc.supplier-eu.ariba.com/ad/register/SSOActions?type=full\nAs part of the registration process you will receive a system generated email asking you to activate your SAP Ariba supplier account by verifying your email address. Once you have completed the activation process you will receive a further email by return confirming the 'registration process is now complete' and providing you with 'your organisation's account ID' number. If an email response from HMRC is not received within one working day of your request, please re-contact sapariba.hmrcsupport@hmrc.gov.uk (after first checking your spam in-box) notifying non-receipt and confirming when your registration request was first made.\nOnce you have obtained 'your organization's account ID' number, please email bhavina.patel1@hmrc.gov.uk and copy in e.procurement@hmrc.gov.uk with your:\nContract title and Reference\nYour organisation's HMRC SAP Ariba account ID\nYour organisation name\nYour name\nYour email address\nYour telephone number.\nOnce you have complied with the foregoing you will receive an e-mail confirming access to the procurement event once it is built. Further information about HMRC's procurement tool SAP Ariba, a Suppliers Guide and general information about supplying to HMRC is available on the HMRC website: www.hmrc.gov.uk/about/supplying.htm \nIf you have already registered on SAP Ariba then you may also need to re-register on HMRC's SAP Ariba in order to be added to the event." }, { "releaseID": "029097-2023", "releaseDate": "2023-10-03T12:27:28+01:00", "releaseTag": [ "award", "contract" ], "value": "HMRC has a bold ambition to increase and encourage the use of digital channels to communicate with customers in similar ways to leading private sector companies.\nThis is likely to lead to a forecasted reduction in print/outbound mail volumes and increase the use of other digital channels.\nThis is likely to fall within the lifetime of this new contract. From this, the following benefits are anticipated:\n• Improved customer experience through more convenient, faster means of transacting with HMRC\n• Improved colleague experience through improved technology, improved ways of working and re-focus onto high value work\n• Opportunities to drive increased compliance and close the tax gap\n• Increased efficiency and value for money\nHMRC are looking to incorporate its current Input and Output communications contracts into a single contract in order to improve efficiency and realise substantial savings.\nThe initial service lines to be delivered under the contract shall include:\n- The provision of current inbound and outbound communication services - this includes provision of printed post, SMS, outbound Email, and scanned mail .\n- The provision of support, advice, and innovation to create and jointly deliver efficiencies in the current service and in how to move towards digital channels in the space of input and output communication.\nThis contract will be enabled for Government Banking to use.\nThe maximum contract value will be £140million over the contract period of five (5) years plus a possible two (2) years extension." } ], "status": [ { "releaseID": "018364-2022", "releaseDate": "2022-07-05T15:21:33+01:00", "releaseTag": [ "planning" ], "value": "planned" }, { "releaseID": "010389-2023", "releaseDate": "2023-04-11T16:17:08+01:00", "releaseTag": [ "tender" ], "value": "active" }, { "releaseID": "029097-2023", "releaseDate": "2023-10-03T12:27:28+01:00", "releaseTag": [ "award", "contract" ], "value": "cancelled" } ], "awardCriteria": { "criteria": [ { "releaseID": "010389-2023", "releaseDate": "2023-04-11T16:17:08+01:00", "releaseTag": [ "tender" ], "value": [ { "name": "Technical Merit", "type": "quality", "description": "60%" }, { "name": "Social Value", "type": "quality", "description": "10%" }, { "name": "Price", "type": "quality", "description": "30%" }, { "type": "price", "description": "30%" } ] }, { "releaseID": "029097-2023", "releaseDate": "2023-10-03T12:27:28+01:00", "releaseTag": [ "award", "contract" ], "value": [ { "name": "Technical Merit", "type": "quality", "description": "60" }, { "name": "Social Value", "type": "quality", "description": "10" }, { "type": "price", "description": "30" } ] } ] }, "value": { "amount": [ { "releaseID": "010389-2023", "releaseDate": "2023-04-11T16:17:08+01:00", "releaseTag": [ "tender" ], "value": 140000000 } ], "currency": [ { "releaseID": "010389-2023", "releaseDate": "2023-04-11T16:17:08+01:00", "releaseTag": [ "tender" ], "value": "GBP" } ] }, "contractPeriod": { "durationInDays": [ { "releaseID": "010389-2023", "releaseDate": "2023-04-11T16:17:08+01:00", "releaseTag": [ "tender" ], "value": 1800 } ] }, "hasRenewal": [ { "releaseID": "010389-2023", "releaseDate": "2023-04-11T16:17:08+01:00", "releaseTag": [ "tender" ], "value": true } ], "renewal": { "description": [ { "releaseID": "010389-2023", "releaseDate": "2023-04-11T16:17:08+01:00", "releaseTag": [ "tender" ], "value": "After the possible extension of 24 months." } ] }, "submissionTerms": { "variantPolicy": [ { "releaseID": "010389-2023", "releaseDate": "2023-04-11T16:17:08+01:00", "releaseTag": [ "tender" ], "value": "notAllowed" } ] }, "hasOptions": [ { "releaseID": "010389-2023", "releaseDate": "2023-04-11T16:17:08+01:00", "releaseTag": [ "tender" ], "value": false } ] } ], "items": [ { "id": "1", "additionalClassifications": [ { "releaseID": "018364-2022", "releaseDate": "2022-07-05T15:21:33+01:00", "releaseTag": [ "planning" ], "value": [ { "scheme": "CPV", "id": "64212100", "description": "Short Message Service (SMS) services" }, { "scheme": "CPV", "id": "64212200", "description": "Enhanced Messaging Service (EMS) services" }, { "scheme": "CPV", "id": "64212300", "description": "Multimedia Message Service (MMS) services" }, { "scheme": "CPV", "id": "64216100", "description": "Electronic message services" }, { "scheme": "CPV", "id": "64216110", "description": "Electronic data exchange services" }, { "scheme": "CPV", "id": "64216120", "description": "Electronic mail services" }, { "scheme": "CPV", "id": "79999100", "description": "Scanning services" } ] }, { "releaseID": "010389-2023", "releaseDate": "2023-04-11T16:17:08+01:00", "releaseTag": [ "tender" ], "value": [ { "scheme": "CPV", "id": "22000000", "description": "Printed matter and related products" }, { "scheme": "CPV", "id": "64212100", "description": "Short Message Service (SMS) services" }, { "scheme": "CPV", "id": "64212300", "description": "Multimedia Message Service (MMS) services" }, { "scheme": "CPV", "id": "79800000", "description": "Printing and related services" }, { "scheme": "CPV", "id": "79999100", "description": "Scanning services" } ] }, { "releaseID": "029097-2023", "releaseDate": "2023-10-03T12:27:28+01:00", "releaseTag": [ "award", "contract" ], "value": [ { "scheme": "CPV", "id": "22000000", "description": "Printed matter and 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