Section one: Contracting authority
one.1) Name and addresses
Kent County Council (T/a Procurement Services)
1 Abbey Wood Road
West Malling
ME19 4YT
Telephone
+44 8081685808
Country
United Kingdom
Region code
UK - United Kingdom
Internet address(es)
Main address
https://www.commercialservices.org.uk/
Buyer's address
https://www.commercialservices.org.uk/
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Supply of Business Support Services Y25005
Reference number
Y25005
two.1.2) Main CPV code
- 79400000 - Business and management consultancy and related services
two.1.3) Type of contract
Services
two.1.4) Short description
This Framework will cover the provision of business support Services to help organisations with maintaining internal operations, ensuring a smooth workflow, compliance and overall efficiency.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £750,000,000
two.2) Description
two.2.2) Additional CPV code(s)
- 79410000 - Business and management consultancy services
- 79411100 - Business development consultancy services
- 79900000 - Miscellaneous business and business-related services
- 72000000 - IT services: consulting, software development, Internet and support
- 79631000 - Personnel and payroll services
- 79414000 - Human resources management consultancy services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
UNITED KINGDOM
two.2.4) Description of the procurement
This Framework will cover the provision of business support Services to help organisations with maintaining internal operations, ensuring a smooth workflow, compliance and overall efficiency. Awarded Suppliers will be expected be able to provide all of the below requirements, including but not limited to:
•Advisory and Consultancy services
•Aged debt recovery
•Audit services
•Compliance services
•Customer service solutions
•Financial services
•HR services
•IT services
•Operational support
•Payroll
•Procurement Services including Contract Management
•Project Management
•Source-to-pay
•Workplace automation and digitalisation
two.2.5) Award criteria
Quality criterion - Name: Delivering the Framework Agreement / Weighting: 35
Quality criterion - Name: Delivering the Service and Account Management / Weighting: 45
Quality criterion - Name: Standards, Regulations and Policies / Weighting: 10
Quality criterion - Name: Social Value / Weighting: 10
Cost criterion - Name: Price / Weighting: 0
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2025/S 000-003706
Section five. Award of contract
Contract No
Y25005
Title
Business Support Services
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
27 November 2025
five.2.2) Information about tenders
Number of tenders received: 13
Number of tenders received from SMEs: 8
Number of tenders received by electronic means: 13
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
Capita Business Services Ltd
First Floor, 2 Kingdom St, Paddington
London
W2 6BD
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
02299747
The contractor is an SME
No
five.2.3) Name and address of the contractor
Commercial Services Kent Ltd
1 Abbey Wood Rd, Kings Hill
West Malling
ME19 4YT
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
05858177
The contractor is an SME
No
five.2.3) Name and address of the contractor
Serco Ltd
Serco House, 16 Bartley Wood Business Park
Hook
RG27 9UY
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
00242246
The contractor is an SME
No
five.2.3) Name and address of the contractor
Payroll Easy
Henleaze House Business Centre, 13 Harbury Rd
Bristol
BS9 4PN
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
12598800
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Liberata UK Ltd
2nd Floor Front, 60 Cheapside
London
EC2V 6AX
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
01238274
The contractor is an SME
No
five.2.3) Name and address of the contractor
TIAA Ltd
Artillery House, Fort Fareham, Newgate Lane
Fareham
PO14 1AH
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
04546319
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Investigo Ltd
10 Bishops Square
London
E1 6EG
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
04803377
The contractor is an SME
No
five.2.3) Name and address of the contractor
Issured Ltd
Unit 18, First Floor Office Suite, Unit 18, Bradbourne Drive
Milton Keynes
MK7 8BE
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
08860437
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
UHY Consultancy Ltd
9-11 Vittoria St
Birmingham
B1 3ND
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
12661041
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
VE3 Global Ltd
86-90 Paul Street
London
EC2A 4NE
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
07343436
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Lowest offer: £1 / Highest offer: £750,000,000 taken into consideration
Section five. Award of contract
Title
Business Support Services
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
27 November 2025
five.2.2) Information about tenders
Number of tenders received: 13
Number of tenders received from SMEs: 8
Number of tenders received by electronic means: 13
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
Posterity Global Ltd
Sbarc Spark, Maindy Rd
Cardiff
CF24 4HQ
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
15845745
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Sailotech UK Ltd
2 Cowper Close
Barrow in Furness
LA14 5SQ
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
14938116
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Lowest offer: £1 / Highest offer: £750,000,000 taken into consideration
Section six. Complementary information
six.3) Additional information
To view this notice, please click here:
https://csg.delta-esourcing.com/delta/viewNotice.html?noticeId=997389187 GO Reference: GO-2025122-PRO-33512673
six.4) Procedures for review
six.4.1) Review body
Kent County Council (T/a Procurement Services)
1 Abbey Wood Rd, Kings Hill
West Malling
ME19 4YT
Country
United Kingdom
six.4.2) Body responsible for mediation procedures
Commercial Services Group
West
ME19 4YT
Country
United Kingdom