Scope
Description
We are seeking a supplier to provide a comprehensive advice, support, signposting, and counselling service for individuals involved in Social Care Wales' fitness to practise and hearings processes. This includes registered workers under investigation, their families, applicants or registrants referred to case conferences or hearings, complainants, witnesses, whistleblowers, and independent panel members. The service aims to safeguard wellbeing and offer appropriate support throughout these challenging and sensitive procedures.
The Supplier will be responsible for delivering a comprehensive and flexible Wellbeing Assistance Programme to support individuals involved in Social Care Wales' fitness to practise and hearings processes.
The programme aims to:
- Provide a high-quality, accessible, and bilingual support services that promote wellbeing and resilience.
- Ensure timely and effective interventions for individuals requiring counselling, information, or guidance.
- Deliver services that comply with Welsh Government standards for equality, accessibility, and language.
The objectives of the programme are to:
- Offer a comprehensive range of support services, including counselling and information, tailored to diverse needs.
- Ensure services are fully bilingual (Welsh and English) and meet accessibility standards for all users.
- Maintain robust qualifications, accreditations, and ongoing training for staff delivering the programme.
Total value (estimated)
- £151,516 excluding VAT
- £200,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 May 2026 to 30 April 2028
- Possible extension to 30 April 2030
- 4 years
Main procurement category
Services
CPV classifications
- 85312300 - Guidance and counselling services
- 85312320 - Counselling services
- 85312500 - Rehabilitation services
- 98000000 - Other community, social and personal services
Contract locations
- UKL - Wales
Engagement
Engagement deadline
5 December 2025
Engagement process description
We will be holding a preliminary market engagement sessions via MS Teams on:
14:00, Monday 1 December 2025
The sessions will be hosted by project lead/s Elin Harris and Lowri Jones, and a member of the Procurement team.
The sessions will begin with a presentation outlining the requirements, following which an opportunity for questions and answers will follow. The sessions will be recorded and uploaded against this notice on Sell2Wales.
If you are interested in joining a preliminary market engagement session, please email procurement@socialcare.wales advising the tender title who will be joining.
Following the sessions the Sell2Wales question and answer portal will be live for a following 4 working days up until 5 December 2025.
Participation
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Publication date of tender notice (estimated)
4 February 2026
Contracting authority
Social Care Wales
- Public Procurement Organisation Number: PTTZ-7468-NYRQ
South Gate House
Cardiff
CF10 1EW
United Kingdom
Contact name: Procurement Team
Email: procurement@socialcare.wales
Website: http://www.socialcare.wales
Region: UKL22 - Cardiff and Vale of Glamorgan
Organisation type: Public authority - central government
Devolved regulations that apply: Wales