Scope
Reference
1940
Description
3 Years Salesforce SaaS licences and support:
CRM Core licences £2,451,962.48 excl VAT
Marketing Cloud licences £348,108.62 excl VAT
Contract 1. Salesforce CRM Core licences
Supplier
Contract value
- £2,451,962.48 excluding VAT
- £2,942,354.98 including VAT
Above the relevant threshold
Earliest date the contract will be signed
12 November 2025
Contract dates (estimated)
- 12 November 2025 to 2 October 2028
- 2 years, 10 months, 21 days
Main procurement category
Services
Options
The right to additional purchases while the contract is valid.
Any increase in licence numbers as required over the contract term
CPV classifications
- 48445000 - Customer Relation Management software package
- 72610000 - Computer support services
Contract locations
- UKC - North East (England)
- UKD - North West (England)
- UKE - Yorkshire and the Humber
- UKF - East Midlands (England)
- UKG - West Midlands (England)
- UKH - East of England
- UKI - London
- UKJ - South East (England)
- UKK - South West (England)
Contract 2. Salesforce CRM - Marketing Cloud licences
Supplier
Contract value
- £348,108.62 excluding VAT
- £417,730.34 including VAT
Above the relevant threshold
Earliest date the contract will be signed
12 November 2025
Contract dates (estimated)
- 12 November 2025 to 2 October 2028
- 2 years, 10 months, 21 days
Main procurement category
Services
Options
The right to additional purchases while the contract is valid.
To increase licences as required
CPV classifications
- 48445000 - Customer Relation Management software package
- 72261000 - Software support services
Contract locations
- UKC - North East (England)
- UKD - North West (England)
- UKE - Yorkshire and the Humber
- UKF - East Midlands (England)
- UKG - West Midlands (England)
- UKH - East of England
- UKI - London
- UKJ - South East (England)
- UKK - South West (England)
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Direct award
Direct award justification
Additional or repeat goods, services or works - extension or partial replacement
Salesforce is an embedded system in the university and the cost to change this would be prohibitive.
Salesforce licences are only available via Salesforce, or a software re-seller who add a margin. There is an absence of competition.
By direct awarding the contract to Salesforce the Contracting Authority will save the additional cost of the software re-seller fees.
Supplier
SALESFORCE UK LIMITED
- Companies House: 05094083
- Public Procurement Organisation Number: PTXG-8329-VLGH
Floor 26 Salesforce Tower
London
EC2N 4AY
United Kingdom
Email: EMEA-GPS@salesforce.com
Website: http://www.salesforce.com
Region: UKI31 - Camden and City of London
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Contract 1. Salesforce CRM Core licences
Contract 2. Salesforce CRM - Marketing Cloud licences
Contracting authority
LONDON SOUTH BANK UNIVERSITY
- Companies House: 00986761
- Public Procurement Organisation Number: PJMT-5564-YWMT
103 Borough Road
London
SE1 0AA
United Kingdom
Email: procurement@lsbu.ac.uk
Website: https://www.lsbu.ac.uk/
Region: UKI44 - Lewisham and Southwark
Organisation type: Public authority - sub-central government