Section one: Contracting authority
one.1) Name and addresses
Nottinghamshire County Council
County Hall, Loughborough Road
Nottingham
NG27QP
Contact
Fraser Walker
Country
United Kingdom
Region code
UKF16 - South Nottinghamshire
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
https://www.nottinghamshire.gov.uk
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Customer Relationship Management (CRM) System
two.1.2) Main CPV code
- 72268000 - Software supply services
two.1.3) Type of contract
Services
two.1.4) Short description
An effective CRM to log, record and be
able to report on Complaints/ Correspondence/ FOI's/
SAR's/ Police requests & Data Incidents.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £105,900
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKC - North East (England)
- UKD - North West (England)
- UKE - Yorkshire and the Humber
- UKF - East Midlands (England)
- UKG - West Midlands (England)
- UKH - East of England
- UKI - London
- UKJ - South East (England)
- UKK - South West (England)
two.2.4) Description of the procurement
Nottinghamshire County Council has awarded a contract for the provision of cloud-based software services via a call-off under the Crown Commercial Service G-Cloud 14 Framework Agreement (RM1557.14), Lot 2: Cloud Software.
The contract supports the delivery of an effective CRM to log, record and be able to report on Complaints/Correspondence/FOI's/SAR's/Police Requests and Data Incidents. The supplier was selected following a desktop evaluation of available services on the Digital Marketplace, in accordance with the framework's terms and conditions.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: Yes
Description of options
This Call-Off Contract can be extended by the Buyer for one period
of up to 12 months,
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The procurement falls outside the scope of application of the regulations
Explanation:
The contract was awarded via a compliant call-off under the Crown Commercial Service G-Cloud 14 Framework Agreement (RM1557.14), Lot 2: Cloud Software.
In accordance with the framework's terms and the Public Contracts Regulations 2015, Nottinghamshire County Council conducted a desktop evaluation of pre-approved supplier offerings listed on the Digital Marketplace. A total of 17 suppliers were longlisted based on their ability to meet the Council's functional requirements, pricing structure, and service availability.
Following a comprehensive review of published service descriptions, pricing, and terms, the selected supplier Digital Interactive Ltd was identified as the only provider able to deliver all required modules and meet every specification criterion without the need for bespoke development or additional procurement.
The framework permits direct award without further competition where a single supplier demonstrably meets all requirements. This approach ensures transparency, value for money, and full compliance with the framework's call-off procedure.
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section five. Award of contract
Contract No
DN780459
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
17 September 2025
five.2.2) Information about tenders
Number of tenders received: 17
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Digital Interactive Limited
20-22 Wenlock Road, London, N1 7GU
London
N1 7GU
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
05189963
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £105,900
Section six. Complementary information
six.3) Additional information
This contract was awarded via a compliant call-off under the Crown Commercial Service G-Cloud 14 Framework Agreement (RM1557.14), Lot 2: Cloud Software.
The supplier was selected following a desktop evaluation of available services on the Digital Marketplace, in accordance with the framework's terms and conditions and the Public Contracts Regulations 2015.
six.4) Procedures for review
six.4.1) Review body
The Royal Courts of Justice
London
WC2A 2LL
Country
United Kingdom