Scope
Reference
NNC00000649
Description
Northamptonshire Children's Trust wishes to invite Tender responses for the supply of Language Support Services.
The objectives of this Framework Agreement is to have a range of Providers that are able to provide high quality Language Support Services to the Trust's clients - both the Children and Young People the Trust is supporting and their wider family network who
may also require the service. The service specification describes a requirement to establish a framework agreement with several Service Providers to supply Language Support Services to clients who speak, communicate or read languages other than English, or who need to communicate in English in non-standard ways e.g. via audio media, either individually or in groups.
The Children's Trust is setting up a Framework Agreement for the provision of Language Support Services for an initial period of 24 months, with the option to extend for two additional periods of 12 months each, for a maximum duration of 48 months (2+1+1 years).
The Services sought under this framework agreement will be split into the following five lots:
Lot 1a - Telephone Interpretation Services
Lot 1b - Video Remote Interpretation Services
Lot 2 - Face to Face Interpretation Services
Lot 3 - Translation Services (including hard copy and electronic translation services)
Lot 4 - Sensory Impairment Interpretation and Translation
The Contract has an estimated annual budget of £400,000 (exclusive of VAT) for the delivery of the requirement as set out in the Specification.
Commercial tool
Establishes an open framework
Lot 1a. Telephone Interpretation Services
Description
Lot 1a - Telephone Interpretation Services
Lot 1b. Video Remote Interpretation Services
Description
Lot 1b - Video Remote Interpretation Services
Lot 2. Face to Face Interpretation Services
Description
Lot 2 - Face to Face Interpretation Services
Lot 3. Translation Services
Description
Lot 3 - Translation Services (including hard copy and electronic translation services)
Lot 4. Sensory Impairment Interpretation and Translation Services
Description
Lot 4 - Sensory Impairment Interpretation and Translation Services (including but not limited to British sign language, lip speaking, speech-to-text operators, Braille transcription and audio transcription)
Contract 1
Lots
Lot 1a. Telephone Interpretation Services
Suppliers (12)
- AA GLOBAL LANGUAGE SERVICES LIMITED
- ACOLAD UK LIMITED
- GLOBAL LANGUAGE SERVICES LIMITED
- LANGUAGE IS EVERYTHING LIMITED
- LANGUAGE LINE LIMITED
- LANGUAGE PHONE LTD
- LANGUAGESERVICESUK LIMITED
- LUTON INTERPRETING & TRANSLATION SERVICE (LITS) LTD
- MIGRANT HELP TRADING LIMITED trading as CLEAR VOICE
- PRESTIGE NETWORK LIMITED
- SILENT SOUNDS COMMUNICATIONS LTD
- SUPREME LINGUISTIC SERVICES LTD
Contract value
- £1,600,000 excluding VAT
- £1,600,000 including VAT
Framework lot values may be shared with other lots
Above the relevant threshold
Award decision date
11 September 2025
Date assessment summaries were sent to tenderers
11 September 2025
Standstill period
- End: 15 October 2025
- 8 working days
Earliest date the contract will be signed
16 October 2025
Contract dates (estimated)
- 16 October 2025 to 30 September 2027
- Possible extension to 30 September 2029
- 3 years, 11 months, 16 days
Description of possible extension:
The Children's Trust is setting up a Framework Agreement for the provision of Language Support Services for an initial period of 24 months, with the option to extend for two additional periods of 12 months each, for a maximum duration of 48 months (2+1+1 years).
Main procurement category
Services
CPV classifications
- 79530000 - Translation services
- 79540000 - Interpretation services
- 85000000 - Health and social work services
Contract 2. Lot 1b - Video Remote Interpretation Services
Lots
Lot 1b. Video Remote Interpretation Services
Suppliers (12)
- AA GLOBAL LANGUAGE SERVICES LIMITED
- ACOLAD UK LIMITED
- GLOBAL LANGUAGE SERVICES LIMITED
- LANGUAGE IS EVERYTHING LIMITED
- LANGUAGE LINE LIMITED
- LANGUAGE PHONE LTD
- LANGUAGESERVICESUK LIMITED
- LUTON INTERPRETING & TRANSLATION SERVICE (LITS) LTD
- MIGRANT HELP TRADING LIMITED trading as CLEAR VOICE
- PRESTIGE NETWORK LIMITED
- SILENT SOUNDS COMMUNICATIONS LTD
- SUPREME LINGUISTIC SERVICES LTD
Contract value
- £1,600,000 excluding VAT
- £1,600,000 including VAT
Framework lot values may be shared with other lots
Above the relevant threshold
Award decision date
11 September 2025
Date assessment summaries were sent to tenderers
11 September 2025
Standstill period
- End: 15 October 2025
- 8 working days
Earliest date the contract will be signed
16 October 2025
Contract dates (estimated)
- 16 October 2025 to 30 September 2027
- Possible extension to 30 September 2029
- 3 years, 11 months, 16 days
Description of possible extension:
The Children's Trust is setting up a Framework Agreement for the provision of Language Support Services for an initial period of 24 months, with the option to extend for two additional periods of 12 months each, for a maximum duration of 48 months (2+1+1 years).
Main procurement category
Services
CPV classifications
- 79530000 - Translation services
- 79540000 - Interpretation services
- 85000000 - Health and social work services
Contract 3. Lot 2. Face to Face Interpretation Services
Lots
Lot 2. Face to Face Interpretation Services
Suppliers (7)
- AA GLOBAL LANGUAGE SERVICES LIMITED
- ACOLAD UK LIMITED
- LANGUAGE IS EVERYTHING LIMITED
- LANGUAGESERVICESUK LIMITED
- MIGRANT HELP TRADING LIMITED trading as CLEAR VOICE
- PRESTIGE NETWORK LIMITED
- SUPREME LINGUISTIC SERVICES LTD
Contract value
- £1,600,000 excluding VAT
- £1,600,000 including VAT
Framework lot values may be shared with other lots
Above the relevant threshold
Award decision date
11 September 2025
Date assessment summaries were sent to tenderers
11 September 2025
Standstill period
- End: 15 October 2025
- 8 working days
Earliest date the contract will be signed
16 October 2025
Contract dates (estimated)
- 16 October 2025 to 30 September 2027
- Possible extension to 30 September 2029
- 3 years, 11 months, 16 days
Description of possible extension:
The Children's Trust is setting up a Framework Agreement for the provision of Language Support Services for an initial period of 24 months, with the option to extend for two additional periods of 12 months each, for a maximum duration of 48 months (2+1+1 years).
Main procurement category
Services
CPV classifications
- 79530000 - Translation services
- 79540000 - Interpretation services
- 85000000 - Health and social work services
Contract 4
Lots
Lot 3. Translation Services
Suppliers (13)
- AA GLOBAL LANGUAGE SERVICES LIMITED
- ACOLAD UK LIMITED
- GLOBAL LANGUAGE SERVICES LIMITED
- LANGUAGE IS EVERYTHING LIMITED
- LANGUAGE LINE LIMITED
- LANGUAGESERVICESUK LIMITED
- LINGVO HOUSE TRANSLATION SERVICES LIMITED
- LUTON INTERPRETING & TRANSLATION SERVICE (LITS) LTD
- MIGRANT HELP TRADING LIMITED trading as CLEAR VOICE
- PRESTIGE NETWORK LIMITED
- SILENT SOUNDS COMMUNICATIONS LTD
- SIMPSON SOFT UK LIMITED
- SUPREME LINGUISTIC SERVICES LTD
Contract value
- £1,600,000 excluding VAT
- £1,600,000 including VAT
Framework lot values may be shared with other lots
Above the relevant threshold
Award decision date
11 September 2025
Date assessment summaries were sent to tenderers
11 September 2025
Standstill period
- End: 15 October 2025
- 8 working days
Earliest date the contract will be signed
16 October 2025
Contract dates (estimated)
- 16 October 2025 to 30 September 2027
- Possible extension to 30 September 2029
- 3 years, 11 months, 16 days
Description of possible extension:
The Children's Trust is setting up a Framework Agreement for the provision of Language Support Services for an initial period of 24 months, with the option to extend for two additional periods of 12 months each, for a maximum duration of 48 months (2+1+1 years).
Main procurement category
Services
CPV classifications
- 79530000 - Translation services
- 79540000 - Interpretation services
- 85000000 - Health and social work services
Contract 5. Lot 4 - Sensory Impairment Interpretation and Translation
Lots
Lot 4. Sensory Impairment Interpretation and Translation Services
Suppliers (9)
- AA GLOBAL LANGUAGE SERVICES LIMITED
- LANGUAGE IS EVERYTHING LIMITED
- LANGUAGE PHONE LTD
- LANGUAGESERVICESUK LIMITED
- PRESTIGE NETWORK LIMITED
- SIGNALISE CO-OP LIMITED
- SILENT SOUNDS COMMUNICATIONS LTD
- SUPREME LINGUISTIC SERVICES LTD
- TOPP LANGUAGE SOLUTIONS LIMITED
Contract value
- £1,600,000 excluding VAT
- £1,600,000 including VAT
Framework lot values may be shared with other lots
Above the relevant threshold
Award decision date
11 September 2025
Date assessment summaries were sent to tenderers
11 September 2025
Standstill period
- End: 15 October 2025
- 8 working days
Earliest date the contract will be signed
16 October 2025
Contract dates (estimated)
- 16 October 2025 to 30 September 2027
- Possible extension to 30 September 2029
- 3 years, 11 months, 16 days
Description of possible extension:
The Children's Trust is setting up a Framework Agreement for the provision of Language Support Services for an initial period of 24 months, with the option to extend for two additional periods of 12 months each, for a maximum duration of 48 months (2+1+1 years).
Main procurement category
Services
CPV classifications
- 79530000 - Translation services
- 79540000 - Interpretation services
- 85000000 - Health and social work services
Information about tenders
Lot 1a. Telephone Interpretation Services
- 18 tenders received
- 18 tenders assessed in the final stage:
- 18 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 12 suppliers awarded contracts
- 6 suppliers unsuccessful (details included for contracts over £5 million)
Lot 1b. Video Remote Interpretation Services
- 18 tenders received
- 18 tenders assessed in the final stage:
- 18 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 12 suppliers awarded contracts
- 6 suppliers unsuccessful (details included for contracts over £5 million)
Lot 2. Face to Face Interpretation Services
- 12 tenders received
- 12 tenders assessed in the final stage:
- 12 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 7 suppliers awarded contracts
- 5 suppliers unsuccessful (details included for contracts over £5 million)
Lot 3. Translation Services
- 21 tenders received
- 21 tenders assessed in the final stage:
- 21 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 13 suppliers awarded contracts
- 8 suppliers unsuccessful (details included for contracts over £5 million)
Lot 4. Sensory Impairment Interpretation and Translation Services
- 11 tenders received
- 11 tenders assessed in the final stage:
- 11 submitted by small and medium-sized enterprises (SME)
- 2 submitted by voluntary, community and social enterprises (VCSE)
- 9 suppliers awarded contracts
- 2 suppliers unsuccessful (details included for contracts over £5 million)
Procedure
Procedure type
Open procedure
Suppliers
AA GLOBAL LANGUAGE SERVICES LIMITED
- Companies House: 04299764
- Public Procurement Organisation Number: PJWQ-9858-LVCP
Francis House
Hull
HU1 1UD
United Kingdom
Email: procurement@aaglobal.co.uk
Website: https://www.aaglobal.co.uk/
Region: UKE11 - Kingston upon Hull, City of
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1
Contract 2. Lot 1b - Video Remote Interpretation Services
Contract 3. Lot 2. Face to Face Interpretation Services
Contract 4
Contract 5. Lot 4 - Sensory Impairment Interpretation and Translation
ACOLAD UK LIMITED
- Companies House: 03444614
- Public Procurement Organisation Number: PXWR-7695-WCZM
C/O The Martlet Partnership Llp Martlet House
Worthing
BN13 3QZ
United Kingdom
Email: infouk@acolad.com
Website: http://www.acolad.com/
Region: UKJ27 - West Sussex (South West)
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1
Contract 2. Lot 1b - Video Remote Interpretation Services
Contract 3. Lot 2. Face to Face Interpretation Services
Contract 4
GLOBAL LANGUAGE SERVICES LIMITED
- Companies House: SC218845
- Public Procurement Organisation Number: PPMB-3858-HMBT
40 Woodrow Road
Glasgow
G41 5PN
United Kingdom
Email: mail@globalglasgow.com
Region: UKM82 - Glasgow City
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1
Contract 2. Lot 1b - Video Remote Interpretation Services
Contract 4
LANGUAGE IS EVERYTHING LIMITED
- Companies House: 03464388
- Public Procurement Organisation Number: PBYC-3161-RWJL
65 Castle Street
Hull
HU1 1SD
United Kingdom
Region: UKE11 - Kingston upon Hull, City of
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1
Contract 2. Lot 1b - Video Remote Interpretation Services
Contract 3. Lot 2. Face to Face Interpretation Services
Contract 4
Contract 5. Lot 4 - Sensory Impairment Interpretation and Translation
LANGUAGE LINE LIMITED
- Companies House: 04823110
- Public Procurement Organisation Number: PHWN-1399-TZHH
5th Floor Queen Elizabeth House
London
EC3R 8AD
United Kingdom
Email: Bids@Languageline.co.uk
Website: https://www.languageline.com/en-gb/
Region: UKI31 - Camden and City of London
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1
Contract 2. Lot 1b - Video Remote Interpretation Services
Contract 4
LANGUAGE PHONE LTD
- Companies House: 16301739
- Public Procurement Organisation Number: PZCJ-9392-XYWD
3rd Floor, 86-90 Paul Street
London
EC2A 4NE
United Kingdom
Email: admin@languagephone.org
Website: http://www.languagephone.org
Region: UKI41 - Hackney and Newham
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1
Contract 2. Lot 1b - Video Remote Interpretation Services
Contract 5. Lot 4 - Sensory Impairment Interpretation and Translation
LANGUAGESERVICESUK LIMITED
- Companies House: 07760366
- Public Procurement Organisation Number: PNPX-1521-HJYQ
Suite 3 Davis House
Bristol
BS16 3JB
United Kingdom
Email: accounts@lsuk.org
Website: http://www.lsuk.org
Region: UKK11 - Bristol, City of
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1
Contract 2. Lot 1b - Video Remote Interpretation Services
Contract 3. Lot 2. Face to Face Interpretation Services
Contract 4
Contract 5. Lot 4 - Sensory Impairment Interpretation and Translation
LINGVO HOUSE TRANSLATION SERVICES LIMITED
- Companies House: 06737511
- Public Procurement Organisation Number: PDNQ-7522-YDRM
60 Cannon Street
London
EC4N 6NP
United Kingdom
Email: tenders@lingvohouse.com
Website: https://www.lingvohouse.com
Region: UKI31 - Camden and City of London
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 4
LUTON INTERPRETING & TRANSLATION SERVICE (LITS) LTD
- Companies House: 07975388
- Public Procurement Organisation Number: PTBC-3761-WWHN
20-22 Wenlock Road
London
N1 7GU
United Kingdom
Email: jashpal@btinternet.com
Website: https://lutonits.org.uk/
Region: UKI41 - Hackney and Newham
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1
Contract 2. Lot 1b - Video Remote Interpretation Services
Contract 4
MIGRANT HELP TRADING LIMITED trading as CLEAR VOICE
- Companies House: 05684239
- Public Procurement Organisation Number: PZGZ-5864-WNBY
128 City Road
London
EC1V 2NX
United Kingdom
Email: contracts@clearvoice.org.uk
Website: https://clearvoice.org.uk/
Region: UKI43 - Haringey and Islington
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1
Contract 2. Lot 1b - Video Remote Interpretation Services
Contract 3. Lot 2. Face to Face Interpretation Services
Contract 4
PRESTIGE NETWORK LIMITED
- Companies House: 02440502
- Public Procurement Organisation Number: PBWR-8975-MNGX
Park View House
Newbury
RG14 1JN
United Kingdom
Email: tenders@prestigenetwork.com
Website: http://www.prestigenetwork.com
Region: UKJ11 - Berkshire
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1
Contract 2. Lot 1b - Video Remote Interpretation Services
Contract 3. Lot 2. Face to Face Interpretation Services
Contract 4
Contract 5. Lot 4 - Sensory Impairment Interpretation and Translation
SIGNALISE CO-OP LIMITED
- Companies House: RS004634
- Public Procurement Organisation Number: PLZV-8695-RTBX
54 St James Street
Liverpool
L1 0AB
United Kingdom
Email: hello@signalise.coop
Website: https://signalise.coop
Region: UKD72 - Liverpool
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): Yes
Supported employment provider: No
Public service mutual: No
Contract 5. Lot 4 - Sensory Impairment Interpretation and Translation
SILENT SOUNDS COMMUNICATIONS LTD
- Companies House: 08043043
- Public Procurement Organisation Number: PZYX-2969-DCHR
9 - 10 Manor Courtyard Hughenden Avenue
High Wycombe
HP13 5RE
United Kingdom
Email: matthew.winn@silent-sounds.co.uk
Website: https://silent-sounds.co.uk/
Region: UKJ13 - Buckinghamshire CC
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1
Contract 2. Lot 1b - Video Remote Interpretation Services
Contract 4
Contract 5. Lot 4 - Sensory Impairment Interpretation and Translation
SIMPSON SOFT UK LIMITED
- Companies House: 05571839
- Public Procurement Organisation Number: PQWB-5189-CRRM
Vjh Accountancy The Zinc Building
Carterton
OX18 1AD
United Kingdom
Email: navin@simpsonsoft.co.uk
Website: http://www.simpsonsoft.co.uk
Region: UKJ14 - Oxfordshire
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 4
SUPREME LINGUISTIC SERVICES LTD
- Companies House: 09340464
- Public Procurement Organisation Number: PYVM-6327-DZJV
Station House, Suite D, Great Barr Business Park, Baltimore Road
Birmingham
B42 1DY
United Kingdom
Region: UKG31 - Birmingham
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1
Contract 2. Lot 1b - Video Remote Interpretation Services
Contract 3. Lot 2. Face to Face Interpretation Services
Contract 4
Contract 5. Lot 4 - Sensory Impairment Interpretation and Translation
TOPP LANGUAGE SOLUTIONS LIMITED
- Companies House: 08473338
- Public Procurement Organisation Number: PCNN-3745-VNMG
7 St Petersgate
Stockport
SK1 1EB
United Kingdom
Region: UKD35 - Greater Manchester South East
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 5. Lot 4 - Sensory Impairment Interpretation and Translation
Contracting authority
Northamptonshire Children's Trust
- Companies House: 12430084
- Public Procurement Organisation Number: PZTM-3799-GGDR
1 Angel Square
Northampton
NN1 1ED
United Kingdom
Region: UKF24 - West Northamptonshire
Organisation type: Public authority - sub-central government