Section one: Contracting authority
one.1) Name and addresses
Maritime and Coastguard Agency
Spring Place, 105 Commercial Road
Southampton
SO15 1EG
Country
United Kingdom
Region code
UK - United Kingdom
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
https://www.gov.uk/government/organisations/maritime-and-coastguard-agency
one.4) Type of the contracting authority
Ministry or any other national or federal authority
one.5) Main activity
Other activity
Maritime safety
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Approved Doctors Information System Support and Maintenance
Reference number
TCA 3/7/1576 Lot 1
two.1.2) Main CPV code
- 50324100 - System maintenance services
two.1.3) Type of contract
Services
two.1.4) Short description
Support and maintenance services.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £180,000
two.2) Description
two.2.2) Additional CPV code(s)
- 50324100 - System maintenance services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
The MCA undertook an open tender procedure under PCR 2015 for the following requirement:
A fully Managed Service for Approved Doctors Information System for Maritime and Coastguard Agency staff to provide support for, but not limited to:
• Day-to-Day application operational support in running the client application.
o Incident Management
o Problem Management
o Change Management
o Service Requests.
o Maintenance
• Support in debugging and diagnostics relating to third party integrations.
• Minor updates to support third party or system API changes where required
• Bug fixing application functionality.
• Application of applicable security patches
• All proactive maintenance required to keep the application healthy and available.
• Meet agreed target resolution times.
• Cloud health & monitoring to ensure the backups are working and are viable.
• Security vulnerability patching, as per vendor guidance.
• System upgrades / updates will be aligned to feature delivery.
• Major Components will not be more than one year out of date.
To gain, and maintain, a high level of technical knowledge of the MCA ADIS system Portal to provide excellent customer service to MCA.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2024/S 000-025115
Section five. Award of contract
Contract No
TCA 3/7/1576
Lot No
Lot 1
Title
Approved Doctors Information System Support and Maintenance
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
16 June 2025
five.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 2
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Professional Data Management Services Limited
Global House
ISLE OF MAN
IM2 2QZ
Country
Isle of Man
NUTS code
- IM - Isle of Man
Isle of Man Companies Registry
061568C
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £180,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Maritime and Coastguard Agency
Spring Place, 105 Commercial Road
Southampton
SO15 1EG
Country
United Kingdom
six.4.2) Body responsible for mediation procedures
Maritime and Coastguard Agency
Spring Place, 105 Commercial Road
Southampton
SO15 1EG
Country
United Kingdom