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A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx.\nSuppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.\nCommunity benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/\nA summary of the expected community benefits has been provided as follows:\nContractors will be asked to deliver community benefit activity as a mandatory element of this contract.\nIn June 2018 Dundee City Council approved a Community Benefits from Procurement Policy which includes a Council wide approach intended to secure the maximum economic and social benefits for the citizens of Dundee from City Council Procurement, within the current legal framework.\nCommunity Benefits is the term used to refer to a range of 'social issues' including targeted recruitment and training, equal opportunities considerations, supply chain initiatives, awareness raising programmes and community engagement activity which contribute more widely to sustainable procurement.\nSustainable procurement is defined as \u201ca process that achieves value for money on a whole life basis and generates benefits not only to the organisation, but also to society and the economy whilst minimising damage to the environment.\u201d\nAs part of this policy, Dundee City Council is committed to securing Community Benefits from procured contracts and will require the successful bidder to work with it, as part of the delivery of the contract in transforming the community in a real and sustainable manner.\nCommunity Benefit Requirements\nTo this end, Bidders for contract will be required to deliver two Community Benefit activities per annum for duration of this contract. Community Benefit activity can include the following\nAwareness Raising Event for community group, college or school \u2013 this could include a wide range of activities which support learning and employability such as talks about environmental issues for school, college or university students or job seekers; training workshops carried out by contractors for target groups to raise awareness of their sector and its benefits and where appropriate the careers available, motivational talks, school talks, or to run events which tie in with a particular aspect of the curriculum.\nCommunity Support Activity or Community Wish \u2013 the council is developing a Community Wishes approach which will gather and moderate requests for support for small community projects. These will be wide ranging but likely to include requests to provide materials or volunteer labour to support small community projects including community gardens, allotment projects or community clear ups.\n(SC Ref:751549)", "initiationType": "tender", "tender": { "id": "DCC/IT/259/23", "legalBasis": { "id": "32014L0024", "scheme": "CELEX" }, "title": "TENDER FOR THE IMPLEMENTATION OF OMNICHANNEL SERVICES", "status": "active", "classification": { "scheme": "CPV", "id": "72222300", "description": "Information technology services" }, "mainProcurementCategory": "services", "description": "Implementation of Omnichannel Services", "value": { "amount": 147000, "currency": "GBP" }, "lots": [ { "id": "1", "description": "The Council wishes to seek proposals from prospective marketplace suppliers to assist in the implementation of Omnichannel facilities for Dundee City Council.\nThe preferred supplier or suppliers will be called upon to provide various levels of assistance.\nThe initial scope of the project being to establish the omnichannel facilities in Customer Services processes. With the solution allowing flexibility to expand into further Service areas as required.\nThe Council is seeking to significantly increase the volume of requests and transactions handled by a combination of automated chatbot facilities and webchat Additionally the Council wishes to consider a resolution of a high volume of calls through conversational automated intelligence.\nThe outcome of this will see a reduction in enquiries handled by Council staff and the ability of Council staff to manage multiple threaded queries.", "awardCriteria": { "criteria": [ { "name": "ChatBot/WebChat Requirements", "type": "quality", "description": "33" }, { "name": "Conversational Automated Intelligence Requirements", "type": "quality", "description": "32" }, { "name": "Technical Requirements", "type": "quality", "description": "10" }, { "name": "Out of the Box Capability", "type": "quality", "description": "10" }, { "name": "Account Management and Support", "type": "quality", "description": "10" }, { "name": "Community Benefits", "type": "quality", "description": "2.5" }, { "name": "Fair Work First", "type": "quality", "description": "2.5" }, { "type": "price", "description": "20" } ] }, "contractPeriod": { "durationInDays": 1080 }, "hasRenewal": true, "renewal": { "description": "Option to extend for 1 + 1 years" }, "submissionTerms": { "variantPolicy": "notAllowed" }, "hasOptions": false, "status": "active" } ], "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "72222300", "description": "Information technology services" } ], "deliveryAddresses": [ { "region": "UKM71" } ], "deliveryLocation": { "description": "Dundee City" }, "relatedLot": "1" } ], "submissionMethod": [ "electronicSubmission" ], "submissionMethodDetails": "http://www.publiccontractsscotland.gov.uk", "selectionCriteria": { "criteria": [ { "type": "suitability", "description": "Detailed within the tender documents", "appliesTo": [ "supplier" ] } ] }, "documents": [ { "documentType": "economicSelectionCriteria", "id": "economic" }, { "documentType": "technicalSelectionCriteria", "id": "technical" } ], "procurementMethod": "open", "procurementMethodDetails": "Open procedure", "coveredBy": [ "GPA" ], "tenderPeriod": { "endDate": "2024-01-03T12:00:00Z" }, "submissionTerms": { "languages": [ "en" ], "bidValidityPeriod": { "durationInDays": 90 } }, "awardPeriod": { "startDate": "2024-01-03T12:00:00Z" }, "bidOpening": { "date": "2024-01-03T12:00:00Z" }, "hasRecurrence": false, "contractTerms": { "hasElectronicOrdering": true, "electronicInvoicingPolicy": "allowed", "hasElectronicPayment": true } }, "parties": [ { "name": "Dundee City Council", "id": "GB-FTS-60247", "identifier": { "legalName": "Dundee City Council" }, "address": { "streetAddress": "Dundee City Council, Procurement, Dundee House, Floor 4, 50 North Lindsay Street", "locality": "DUNDEE", "region": "UKM71", "postalCode": "DD1 1NZ", "countryName": "United Kingdom" }, "contactPoint": { "name": "Claire Petrie", 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A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx.\nSuppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.\nCommunity benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/\nA summary of the expected community benefits has been provided as follows:\nContractors will be asked to deliver community benefit activity as a mandatory element of this contract.\nIn June 2018 Dundee City Council approved a Community Benefits from Procurement Policy which includes a Council wide approach intended to secure the maximum economic and social benefits for the citizens of Dundee from City Council Procurement, within the current legal framework.\nCommunity Benefits is the term used to refer to a range of 'social issues' including targeted recruitment and training, equal opportunities considerations, supply chain initiatives, awareness raising programmes and community engagement activity which contribute more widely to sustainable procurement.\nSustainable procurement is defined as \u201ca process that achieves value for money on a whole life basis and generates benefits not only to the organisation, but also to society and the economy whilst minimising damage to the environment.\u201d\nAs part of this policy, Dundee City Council is committed to securing Community Benefits from procured contracts and will require the successful bidder to work with it, as part of the delivery of the contract in transforming the community in a real and sustainable manner.\nCommunity Benefit Requirements\nTo this end, Bidders for contract will be required to deliver two Community Benefit activities per annum for duration of this contract. Community Benefit activity can include the following\nAwareness Raising Event for community group, college or school \u2013 this could include a wide range of activities which support learning and employability such as talks about environmental issues for school, college or university students or job seekers; training workshops carried out by contractors for target groups to raise awareness of their sector and its benefits and where appropriate the careers available, motivational talks, school talks, or to run events which tie in with a particular aspect of the curriculum.\nCommunity Support Activity or Community Wish \u2013 the council is developing a Community Wishes approach which will gather and moderate requests for support for small community projects. 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