Section one: Contracting authority
one.1) Name and addresses
H M Revenue & Customs
Plaza 2, Ironmasters Way
Telford
TF3 4NT
Contact
Penny MacCallum
Telephone
+44 3000536832
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
https://www.gov.uk/government/organisations/hm-revenue-customs
one.3) Communication
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Ministry or any other national or federal authority
one.5) Main activity
Other activity
Tax Collection, Direct and Indirect Taxation
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Valuations Office Agency (VOA): Cloud Application Run Services
Reference number
SR1037480076
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
HMRC requires a managed service for a DevOps Engineering capacity and all Application Operations Engineering Core Technologies Microsoft Power Platform (incl. Dynamics 365), GeoSpatial (ArcGIS) and InRule including supporting Azure services as required by the application, to include staff training.
Key supplier responsibilities will be to:
• Transform technical requirements into DevOps processes
• Build complex stories without additional support
• Manage live test environments
• Identify and resolve issues preventing delivery
• Manage the service components to ensure they meet business needs and performance targets
• Know about the importance of developing process efficiency and the common ways in which processes are optimised
• Support specific activities to improve development processes
• Spot or identify obvious deficiencies
• Undertake Support and Maintenance in accordance with fixed KPIs / SLAs
• Undertake Incident Management
• Undertake Small Change / Enhancement Management
• Undertake Integration with Cloud Services at a Platform Level
• Undertake Core DevOps Management
• Upskill VOA Customer Group Staff
The desired outcome is for the Supplier/s to bring industry best practices and high performing individuals to work alongside our delivery and Live Service teams across various product teams and functions. We expect Suppliers to follow agile principles.
HMRC intends to procure this requirement via the Crown Commercial Service Framework Technology Services 3 (RM6100). Lot 3d: Operational Services - Application and Data Management will be used.
The overall value is estimated contract value is £7,000,000 (Excluding VAT).
The contract term proposed is an initial term of 3 years followed by two optional 1 year extensions.
two.1.5) Estimated total value
Value excluding VAT: £7,000,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 72212451 - Enterprise resource planning software development services
- 72223000 - Information technology requirements review services
- 72225000 - System quality assurance assessment and review services
- 72226000 - System software acceptance testing consultancy services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
United Kingdom
two.2.4) Description of the procurement
The main purpose of this PIN is to facilitate early market engagement as follows:
• Gauge feedback on HMRC's proposed approach.
• Understand the suitability of this contract for the services that would be proposed.
• An understanding of the commercial options available for procurement of these style of services.
• Stimulate market interest and gain insight into the key features of available services
two.3) Estimated date of publication of contract notice
22 August 2022
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section six. Complementary information
six.3) Additional information
HMRC intends to compete these requirements into one ITT, under one Lot. Within this Lot we will seek an eco-system of suppliers, reflective of the technology specialisms (InRule, Geospatial & MS Power Platform).