Future opportunity

Welsh Government Warm Homes Programme

  • Llywodraeth Cymru / Welsh Government

F01: Prior information notice (prior information only)

Notice reference: 2023/S 000-004057

Published 9 February 2023, 3:45pm

Section one: Contracting authority

one.1) Name and addresses

Llywodraeth Cymru / Welsh Government

Crown Building, Cathays Park


CF10 3NQ




+44 3007900170


United Kingdom

NUTS code

UKL - Wales

Internet address(es)

Main address


Buyer's address


one.2) Information about joint procurement

The contract is awarded by a central purchasing body

one.3) Communication

Additional information can be obtained from the above-mentioned address

Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at


one.4) Type of the contracting authority

Body governed by public law

one.5) Main activity

General public services

Section two: Object

two.1) Scope of the procurement

two.1.1) Title

Welsh Government Warm Homes Programme

Reference number


two.1.2) Main CPV code

  • 70333000 - Housing services

two.1.3) Type of contract


two.1.4) Short description

The purpose of this Prior Information Notice is to inform the market that we are developing a contract opportunity for advisory services, managing agent services and QA and audit services for delivery of the Warm Homes Programme.

two.1.5) Estimated total value

Value excluding VAT: £259,000,000

two.1.6) Information about lots

This contract is divided into lots: Yes

two.2) Description

two.2.1) Title

Advisory Services

Lot No


two.2.2) Additional CPV code(s)

  • 71314300 - Energy-efficiency consultancy services
  • 72253100 - Helpdesk services

two.2.3) Place of performance

NUTS codes
  • UKL - Wales
Main site or place of performance

Pan Wales

two.2.4) Description of the procurement

To provide tailored home energy efficiency and decarbonisation advisory services to all households in Wales. The scheme provides households in Wales with access to free, impartial advice and support to help them reduce their energy usage and bills.The successful contractor would offer call centre advice and a maintained website.

two.2) Description

two.2.1) Title

Quality Assurance and Audit Services

Lot No


two.2.2) Additional CPV code(s)

  • 72225000 - System quality assurance assessment and review services
  • 79212000 - Auditing services

two.2.3) Place of performance

NUTS codes
  • UKL - Wales
Main site or place of performance

Pan Wales

two.2.4) Description of the procurement

This lot would provide quality assurance and audit services in support of advisory services (Lot 1) and managing agent delivery services (Lot 2) and ad-hoc technical advice throughout the life of the contracts.

two.2) Description

two.2.1) Title

Managing Agent Services

Lot No


two.2.2) Additional CPV code(s)

  • 45300000 - Building installation work
  • 45400000 - Building completion work

two.2.3) Place of performance

NUTS codes
  • UKL - Wales
Main site or place of performance

Pan Wales

two.2.4) Description of the procurement

The contract would include, but not limited to, managing the customer journey from referral onwards, identifying eligible households, identifying measures which are suitable for the dwelling following a whole house assessment, installing the measures, arranging post installation inspection, ensuring customers have maintenance packs and providing putting in place a service warranty.

two.2.14) Additional information

Lot 2 will represent the vast majority of the total contract value

two.3) Estimated date of publication of contract notice

31 August 2023

Section four. Procedure

four.1) Description

four.1.8) Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

Section six. Complementary information

six.3) Additional information

The Welsh Government would welcome the opportunity to further explore the procurement model with the market and are at this point seeking expressions of interest from potential suppliers.

In addition we will be hosting an online market engagement event, where more information on the procurement will be provided, is being held on 26th April 2023

To register your interest in this procurement and/or to register for the market engagement event please contact:


Please note that the contract value provided in this notice is based on the estimated potential contract value over the contract duration. This figure has been provided as guide only and is subject to future funding decisions.

The Welsh Government has adopted UKG PPN 06/21 requiring the inclusion of a Carbon Reduction Plan at the selection stage of the procurement. Further guidance can be found at Welsh Procurement Policy Note WPPN 06/21: Decarbonisation through procurement - Taking account of Carbon Reduction Plans [HTML] | GOV.WALES

NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=128711.

(WA Ref:128711)